Jeff David opened his first pet store, PetBarn, in 2004. Glen Richards opened Greencross Vet in the building next door. These two companies decided to merge into a one-stop shopping/veterinarian service in 2013. The name PetBarn remains.
PetBarn currently has 140 locations with Greencross Vet 130 locations. Some Greencross vets are located inside PetBarn stores.
PetBarn offers pet supplies, food, toys, grooming services, and, in some instances, veterinarian services.
In 2014, annual revenue was $443 million and in 2019, annual revenue grew to $637.7 million.
Greencross is Australia’s largest pet care company. It was acquired by TPG Capital in 2019.
In April 2020, PetBarn began offering nationwide, same-day delivery service.
Due to the coronavirus, PetBarn also began offering curbside service, where items could be ordered online and picked up at the chosen location, with employees loading the purchase right into the car. This allows for a minimal amount of human contact.
PetBarn maintains a corporate office in Chatswood, New South Wales, Australia.
Petbarn have not the faintest idea of Customerservice. I have left phone messages expecting a callback ( hasn’t happened) sent emails expecting a response ( hasn’t happened) . Staff at double bay pretty much disinterested.
Based on your total disregard for long term customers I will investigate other options for my pets
Hi,
I’ve been trying to contact someone regarding an online purchase for the past 5 days and helpline does not answer the phone nor reply to emails and voicemails. I paid for 4 items and got three, still missing the dog food. Can someone please get back to me asap. Order number 503037788.
Hi,
My name is Anita Kemp. I am a former employee of Petbarn Tamworth. I was the inventory manager for the first 5 years.
I am needing a referee for a position I am applying for and was hoping you could advise me of either the Regional manager Kerry or the one that fulled her position after she left. Sorry I don’t recall her name.
Would appreciate your help.
Regards Anita