Oakley was founded in 1975 by James Jannard. Jannard invested $300 into his business, creating a unique motorcycle handgrip in his garage. The grip, called the Oakley, was a unique creation by Jannard and quickly became popular.
Today, Oakley is perhaps best known for sunglasses and sporting apparel. The company holds more than 600 patents for its sunglasses, goggles, and performance gear. The Luxottica Group acquired the company in 2007 for $2.1 billion. Oakley now operates as a subsidiary.
Oakley sponsored the US Olympic team in 2012 and in October of 2010, the company donated special eyeglasses for 35 Chilean miners who had been trapped underground for several weeks.
The corporate office for Oakley is located in Foothill Ranch, California.
I would like to speak to someone in the Oakley office. My grandson ordered Oakley glasses. When they arrived, we found out that they are not adjustable–temples are too hard plastic and will break if you try to adjust. He is unable to wear these. Why don’t you tell customers that they are not adjustable. He is only 11 and has very poor vision. What are we supposed to do? I don’t think it is a problem for the optical shop where they were purchased–the company should address this. Please respond asap.
Thank You
My teenage grandson recently purchased a pair of Radar sunglasses online. When they arrived we realized that he had mistakenly ordered a XS, which wouldn’t even fit his 5 year old sister’s face. I immediately called the customer service and requested a refund. However, I was told that they cannot accept a return because the glasses are custom ones and therefore will not accept them. Seriously, these are $200 for sunglasses and no where does the website state they cannot be returned. I am a retired senior citizen on a limited income that wanted to give my grandson something special for his 13th birthday!!! BOY I was a sucker to think that Oakley sunglasses would be the perfect birthday gift. After numerous emails and phone calls basically I am told there is nothing that cannot be done and to keep the sunglasses or donate them. Keep them for WHAT!!!!! I’m sure the CEO – Colin Baden will NOT be seeing this email or any Senior Management, but for someone to trust this company I’m so disappointed. I’m very active in our community and I do plan on spreading the word that this company has the worse customer service EVER.
Your respectfully,
Donna Glover
H00183232120
This e-mail will probably not get the attention of anyone higher up that needs to hear it BUT for my own peace of mind, I am still going to air my grievances! First, I have searched for 2 hours! to purchase my female daughter AIRMAN a pair of your Light Assault boots in Coyote with no results as every retailer is sold out and has them on backorder! I’m sure you are aware but in case you are not, the Air Force is transitioning to all new uniforms and those boots are a life saver compared to the government issued boots because yours are lightweight and help with body, mostly foot and leg fatigue after a long day of training and working. You seriously need to step up production, especially with 321,444 active duty Airman, 69,200 reserve Airman and 105,700 Air National Guard. SECONDLY, your size charts are slightly biased. THEY ARE ONLY FOR MEN. I do realize that men’s shoe sizes translate to women’s but seriously?? You can’t post a size chart for Military boots that shows the size equivalent of a women? 20.9 percent of Airman are women and that number is growing. Hopefully someone is reading this and gets my frustration. FLY-FIGHT-WIN
Jen Quinter570617XXXX
As a longtime customer with Oakley, i couldnt be more pee’d off at the customer service level, very sarcastic, script readers. As mentioned in other reviews of poor Oakley service, I’m moving on to the other brands. Too easy to spend less $$ for better glasses, suggest others to the same.
Oakley….
I have been a fan since the 80’s I am on the edge of being done with you all ever since Luxottica bought you out and I have had nothing but the run around with getting my Oakley Half Wires fixed. I am trying one more time and if luxottica fails to assist I will have no choice but to go with another brand that is NOT supported by luxottica and the reasoning is simple not ALL of us can just replace sunglasses at will and the price on these items though warranted is costly to do if no support exists to help in fixing ones that are broken.
jlwhisman1971@ gmail.com. How do you get ahold of someone to actually talk to them. This is crazy. Spending this kind of money on glasses and can’t talk to an actual person.
Oakley has gone to _hit since Luxottica bought them out. Lenses are made incorrectly and the customer service department is located in Ohio and staffed by untrained rookies who know nothing about the product. Oakley is a big disappointment these days….
On hold for almost an hour to reach customer service to order through the “upgrade” program. That’s a good no not to deliver what you promise.
Hello,
On 1/16/18, I drove 20 miles to my local retailer to buy replacement lenses for my Oakley Half Jacket 2.0 sunglasses. The retailer stated that the only way to get new lenses was to order online and ensured me that two day free shipping was available. While at the retailer, I was shown the new PRISM lenses and was sold on them. When I got home I ordered these lenses online and paid the premium amount of money. It showed that I would receive the lenses on 1/18/18. On that date I did not receive the lenses. The date was pushed back to 1/20/18, then 1/22/18, 1/23/18 and finally was unable to track my shipment. I contacted the customer care agent whom however polite wasn’t able to provide me with any answers other then the “warehouse” may not have received the order yet and she would monitor it over the next two days. I really like these glasses and have been loyal to Oakley for about 6 years and treat them as important as a cell phone or other high priced daily necessity. I work outside in the sun and needed to get these lenses within a reasonable amount of time. I spent a lot of money on these lenses and I feel it’s troubling that I have not received these lenses. I was offered a refund which I think is crazy since I would then have to go out and spend $250 on another pair or glasses or move on to some cheap gas station glasses which is something I am more willing to do. I’d like this to be resolved sooner rather then later.
Please contact me as soon as practable,
Very Respectfully,
Justin Rowe
262-527-XXXXX
Order# H00144055637