Mr. Chicken was founded in Cleveland, Ohio, in 1968 by Robert Simmens.The company operates a chain of franchised fast food chicken restaurants in Ohio.
The company offers the same fried chicken, coleslaw, as well as biscuits and gravy recipes that Robert Simmens used when the restaurant was founded. Michael Simmens, son and now CEO of the chain, says that trying new things did not bring them success, but rather, staying the same did. The chicken comes from local farms, is hand breaded and fried, and their famous coleslaw is hand chopped and mixed every day with fresh, local ingredient.
Mr. Chicken now has 8 locations in Ohio and employs approximately 200 persons. Headquarters are located in Willoughby, Ohio.
The customer service at the location of South Euclid Ohio is pathetic. I purchased a 12 piece With two sides and six biscuits during football playoffs and received a 12 piece of chicken that was too salty to eat. I called and spoke to a manager name Terry who explained that a new employee messed up the batch of seasoning. I explained that I was not ready to pick up the chicken that they were going to replace that day and made arrangements to pick it up on a later day. The next time I call the same manager Terry didn’t remember me so I had to explain the situation all over again and then she told me that she had taken care of all customers who experienced that batch of salty chicken and I explain to her I was never reimbursed. At that point she took down my name and number put me in the computer, I also asked that they break my order down into two separate orders six pieces each because I would never need 12 pieces again I don’t know when I will have guests over again and it’s just my wife and myself. I went and picked up six of 12 pieces, two sides and three of six biscuits because she did agree to break the 12 pieces into two orders. The next time I called to get the remaining six pieces not once did they offer anything for my inconvenience. I had to purchase two sides as I explained I was inconvenienced and it would be nice if you gave me something for my time, gas and inconvenience. I spent time and gas running back-and-forth. They never offered anything not even an apology.
I went to Mr Chicken on Warrensville Rd Beford after placeing my order I told the lady that I had a gift card she aske did it have a chip on it I said no , she informed me that she don’t know how to process a gift card with out a chip on it that I have a old card they have new one’s , and she would have to call her supervisor to help her process the transaction, but if someone came behind me that she would have to stop waiting on me and waite on them. I told her that’s not customer services she became loud!I said you need to calm down it’s just Chicken, she says you don’t tell me to calm down your not
my boss. I pulled around to the window and there was nobody at either window they all were hiding in the back
I like Mr Chicken but if this is the kind of help you going to employ you have loss me as a faithful customer spending at lease 20.00 one to two times a week.
I have went to Mr. chicken at least 5 times. Be around locations and they have been without livers. When I asked why not discontinue the livers or remove the sell sign advertising them, the employees just get rude as hell. The Mr. Chicken across from MGM casino is just as bad.
Very poor service at the W.Pleasant Valley location in Parma. Long line in drive thru, terrible pieces of chicken given, no gravey on the potatoes. This has happened more than once. Won’t be going to this location anytime soon.
Went to Mr. CHICKEN in Twinsburg. I called in an order for pick-up on my 1/2 hour lunch break. Got to the restaurant and the drive thru was packed, traffic line on the street waiting for the drive thru. So U parked and went inside to pick up the order I had called in. To my surprise the girl behind the register yelled you can’t come in here, I explained that I called in an order for p/u. The girl kept saying you can’t come in here , meanwhile there is a lady already in the lobby on her cell phone where no one is suppose to be mind you. So another lady pops up and said sir we cannot serve food in the lobby, I replied I’m just here to pick up a call in order, now at this point I’m about 15 minutes into my lunch. So I said just cancel my order because I can’t spend more than 15 minutes in the drive thru or I’m late. Now I have nothing to eat for lunch because of this debacle. I can honestly say I’m done with Mr. Chicken, the customer service is terrible and just spoils your appetite. I will not got back to anywhere my patronage is not appreciated. I’m boycotting Mr. Chicken and I’m gonna share my experience on every social media platform I possibly can. Yanks for nothing Mr.Chicken. Sincerely disappointed ? and hungry.
Went to Mr. Chicken at 9pm when they close at 11pm they told us they turned their fryers off, Not making any more food, and they only have 2 wings left. So my question is why are you all open when you are not preparing anymore food?
my daughter and i went to mr. chicken in willoughby on dec. 23rd, i have never been treated so nasty, 2 people ahead of me had asked her name, it was denise, she told them no plates to eat i there at like the shelve by the window, she said no silverware, other people got hundreds of wings, she got so nasty when they asked for sauces, another woman just stood there as she was ignored by her, finally she said do u think i could pay for this, even the other employees were apologizing, let me tell u i eat there often, an our dinner was a bad atmosphere, i would hope i get reimbursed for our meal, also the drive thru person was like hello, she said didn’t i say to wait, and we watched him pull away, please respond.