Genesys was founded in 1990 in San Diego, California. Founders Gregory Shenkkman and Alec Miloslavsky borrowed $150,000 from their families as seed money.
In 1999, Alcatel acquired the company for $1.5 billion and in 2016, private equity investors at Hellman and Friedman purchased a $900 million stake in Genesys from majority owners Permira and Technology Crossover Ventures, valuing the company at $3.8 billion.
Genesys is an American software company that offers customer experience and call center technology to businesses. It uses both cloud-based and hybrid cloud software.
In March 2020, the company acquired nGUVU, a partner purchased to add gamification to its workforce engagement management suite.
In September 2022, ValidSoft’s platform Trusted Experience, became available on the Genesys App Foundry.
Also in September 2022, Genesys was named a leader in the 2022 Gartner Magic Quadrant for contact center as a service.
Genesys maintains a corporate office in Daly City, California.