Eat ‘N Park was founded in 1949 by Larry Hatch and Bill Peters in Pittsburgh, Pennsylvania. Impressed by what they saw at a Big Boy Drive In operation, Hatch and Peters made a 25 year contract with Big Boy to operate a chain of drive in restaurants called Eat ‘N Park. The original drive-in had 13 stalls for cars and 10 carhops.
Today, Eat ‘N Park has more than 75 locations in 3 states and has more than 8,000 full time employees. The company is also attempting to offer more upscale dining areas in some of their newer locations. A bakery was added to new locations after 1986 and the company began to advertise this using a Smiley Face cookie.
The company has been involved in several lawsuits over their right to the Smiley Face cookie, including rival King Family Restaurants, who launched a Frownie Brownie to their menu. Eat ‘N Park is one of the only fast food restaurants to offer an ATM at each location, even though they accept debit and credit cards.
I’m not surprised
I have been in store 25 for 16 years… I’ve been silent about the general manager and the way he treats me and several employees. I have literally been quiet until now… Josh the GM was yelling at an employee and degrading her. I’m very concerned about employee morale, especially to build each other up during these times of Covid. We all work together as fellow team to work together and when Josh is here everyone walks on eggshells to not frustrate him, which keeps bringing down the morale of the team members. If our GM would be more supportive, then the team would work more efficiently. Please check into the situation at Store #25.
**Attention Jeff Broadhurst**. I have been a loyal employee at the Monroeville Eat n Park for 47 years. I was laid off in March because of the pandemic. On September 10th I received a call that I was permanently laid off. The manger call on the phone. She didn’t even have the decency to face me. After 47 years of service to be let go by a phone call is very bad management. Yesterday, October 7th I rode by eat n park in monroeville and seen a help wanted sign. Now hiring all positions. I don’t understand how in September I was permanently laid off because of the pandemic and one month later they have a help wanted sign out. I guess loyalty and dedication means nothing to Eat n Park or to the manager at the monroeville store. I always thought eat n Park treated their employees very good. I guess I was wrong.
You are discontinuing the sticky buns??? That is one of the reasons I go to eat n Park I am so disappointed about this. Please don’t say it has something to do with covid 19, because you are still making the pies and cookies. This restaurant has been going down hill for the last few years
Hello this ebony gilliam and I really need some one who truthworthly to talk really soon about the state of eat and park testurant soon ..I’m former employer who need to talk to some one other than domainc
bought 1 dozen smiley cookies today 11/11/19 at 3 :00 p.m. they were hard as a rock,, on the plastic package it said “made fresh daily ” !! I dont think these were made today,,,last week maybe but my grand kids were disappointed that they didnt get their treat today ,, like they get every time they stop by ,,,,first time this has happened !! the purchase was made at your edgewood towne center location !! A reply would be appreciated !!
On September 17th, A dishwasher at store #39, pushed me and almost knocked me down. On September 18th, I told Julia that I don’t want to work with Demetrius because of him pushing me and almost making me fall. Her reply was.. She told me that I don’t get along with anybody! Which isn’t true. I get along with everybody.
Sincerly Yours,
Lorraine
8/19/19
My husband, myself and my grandchildren went this evening. We sat at our table for 20 minutes for a waitress ( thier was hardly anyone their), asked one of the hostess to get us a server well nothing happened. So we left, as we were leaving we told the two young hostesses why we were leaving and they just laughed. Her name was Kaitlin in Eat n Park in Weirton, WV. We will never come back, this is not the first issue we have had their, the other time their was bright pink bubble gum on the bottom of one of our dishes. It has really went down hill.
July13 2019 went to eat at Chippewa Pa Eat n Park place was filthy from the booths,tables, wall to the ceiling needs to close for a day to do some cleaning
We (7 to 10 retired guys) have been eating breakfast every Friday for years. We decided to no longer eat at Eat and Park, Service is awful since the waitress has to do it all. Also it is not sanitary for them to handle money and food. My idea of a good restaurant is good food, fair prices and good service, Eat and Park is slipping in all three.
TOTALLY AGREE AND IT SEEMS LIKE MGMT. COULD CARE LESS!
As an employee, now past employee I should say, most management does not care about anything besides their paycheck. Scott the GM at the Banksville location is by far one of the worst people I have ever worked for. Eat ‘N Park has good food and you will receive good food that is a good quality as long as the manager isn’t a piece of shit that only cares about the numbers reported to corporate.
Like so many other complaints, Eat n Park corporate office doesn’t care how their restaurants are run. I have called the corporate office over three times requesting that a district manager get in touch with me regarding the lack of food on the breakfast bar at the Robinson location and have yet to hear from anyone. We take my elderly parents there every Tuesday for breakfast and spend over $30.00. If it wasn’t for the excellent waitress that we have we wouldn’t be back. The girl they have filling the breakfast bar is never around. Yesterday there were no plates so I knew they were kept underneath the salad bar so just got them myself. It is pitiful. You had better talk to your customer service dept. Mr. Broadhurst because they are lying to people who call in with complaints.
hello,
Id like to submit my information to Eat n park for grounds keeping and landscaping services to your company. I am interested in maintaining; your properties around the Pittsburgh surrounding areas… grass cutting… mulching if needed.. pulling weeds…etc.
please let me know asap if I can render my services to your company.
you can email me back at jrmoleto43@ hotmail.com
call me at 412-865-XXXX
Justin R. Moleton
Stealth Landscaping
I walked into the Eat N’ Park in Penn Hills on Frankstown Road alone on Sat. evening on 1/5/2019 around 6:30 ish to order a take out meal. I had not been in that particular Eat’ N Park in literally years; only because I rarely eat out in the same area where I reside; which is Penn Hills; However, upon arriving in the store, I was met by a very polite Manager, by the name of Alex. I ordered my take out meal, and he provided me with a complimentary cup of tea while waiting; in fact , he informed me that I could have any type of beverage that I wanted for free.; In addition; he provided me with two tea bags. He was one of the nicest persons that I had spoken to in such a long time. He offered me to sit at the counter while I waited for my take out order and drink my tea. The Service was excellent, He took my order; brought it to me in a timely manner, and talked with me in between working, and taking other orders. I am an African American senior citizen, and was pleasantly surprised to see so many young African American workers there; Who were also so very courteous , and professional. It was truly one of the best experiences that I have had at a restaurant in such a long time; and coincidently; I do eat out frequently, usually with friends. So I am aware of how some restaurant employees can be. I would truly recommend Penn Hills Eat N; Park to anyone. Please inform Alex of how grateful I am of his kindness, and professionalism. By the way, The food was delicious; then he also slipped a cookie in my take out bag. Thank you so much Penn Hills Eat N’ Park, and Alex.
BILL & I WOULD LIKE TO TELL YOU ABOUT A WONDERFUL EXPERIENCE WE HAD AT THE WATERFRONT EAT ‘N PARK, SATURDAY EVENING, DECEMBER, 15TH, 2018. WE HAD THE MOST DELIGHTFUL SERVER, SARAH S. SHE WAS EXTREMELY FRIENDLY, KIND, ATTENTIVE, AND JUST A JOY TO BE AROUND. WE HAD AN EXPIRED COUPON, BUT SHE WENT OUT OF HER WAY TO CHECK WITH THE MANAGER, TO SEE IF HE WOULOD HONOR IT, WHICH HE DID. WE HAD A GREAT DINNER, AND A VERY PLEASANT CONVERSATION WITH HER. SHE MADE OUR EVENING VERY ENJOYABLE. WHEN YOU HAVE DIFFERENT SERVERS AT VARIOUS RESTURANTS, YOU NEVER KNOW WHAT TO EXPECT, SARAH WAS TERRIFIC. BY THE TIME WE LEFT, WE FELT LIKE OLD FRIENDS. WE KNOW HOW PEOPLE LOVE TO COMPLAIN WHEN THEY HAVE A NEGATIVE EXPERIENCE, BUT WE FEEL THAT IT IS JUST AS MUCH IF NOT MORE IMPORTANT TO LET YOU KNOW WHAT A TREASURE SARAH IS.
MOST SINCERELY,
CATHY S. LUICK &
WILLIAM J. OZANICK
I just want to let you know that I was employee of your company and I was let go because I got sick. And I am turning your company into the better business s bureau and to the health department and the people with disabilities act to . Because I was wrongly let go. And I and getting a lawyer to go after the company
we went to the eat and park in moon twp store #41 on 8/26 around 11 am. I will not go to eat and park again. my husband and bother in law got us a table they sat there for 20 mins before they got there coffee. they ordered a app it was 40 mins before it came out. the waitress only refilled are coffee one time in the two hours we where there and did no refill the empty water glasses at all. when are food did come it was not the way we ordered it we had to send back 50% of are food when that came back it still was not right but by this time we where so hungry we just eat it. we will not be going to this eat in park any more.
Recently the Sarber family visited the Eat and park in Belle Vernon, PA and our experience was the worst that I and my family experienced along with a screaming child that was over one hour long and the waiter did nothing to correct the situation or offer to move us….
I Carole Sarber ask to speak to a manager and this { so called manager ] Andrea was very dis respective toward me and really acted like she did not believe me and said that no one else complained The manager gave me this phone number 412-461 2000 and when I called the girl said that someone from corporate office would call me however that never happened also another woman was at the salad bar a few times and when I was talking to the manager the woman said to the manager she didn’t know how that we could eat with this screaming child.. I can see now that it appears that even the corporate office managers don’t even care about there customers . It has been about one week since the incident and not even a call from corporate…..
Carole L Sarber
Phone 724-684-XXXXX
I’m not surprised
I was given a 20% off coupon for the Weirton Eat and Park with four of my friends! When you went on line to use the coupon it wouldn’t give you a code ! My other friends said the same thing! When I called to place an order the girl told me to bring my coupon and the manager would honor my 20% off! When I went the manager Kevin told me I had to pay the regular price and he would try it on his phone and call me back! He took my number and it is now two weeks and he never called me back! My husband and Zi are loyal customers who go there at least twice a week! Why would a manager lie and not call us back!! They may have lost several loyal customers because we know a lot of people! I would never have ordered if I knew they were not going to take my coupon! I had a coupon for Bob Evans and would have went there! Please resolve this asap
This past Christmas Holiday season I decided to purchase Eat and Park Gift cards for my mailman, paper delivery person and trashmen along with several other friends who enjoy eating out. With every $25.00 purchase I received a $5.00 bonus card so with $100 spent for these gift cards I received four $5.00 bonus cards. My wife and I do not patronize this chain that often but this past Saturday night we went to the Eat and Park Restaurant in McMurray, Pa. When we went to check out and pay for our meal, we discovered that the bonus cards had expired on March 31st. Very upset to say the least since the cards which I received with my Christmas purchases could not be used but had expired. NEVER AGAIN will I purchase Eat and Park gift cards for Christmas gifts and get sucked in to such with the “bonus card” pitch. These cards should not have an expiration date on them. If nothing else they should be honored for at least one year. Just lost faith in a Pittsburgh restaurant chain because of a ridiculous policy. Looks like from other comments above that the quality of food served by Eat and Park is also on the decline. Hope that corporate is monitoring this comment section and see what consumers are saying about their service, quality and policies.
Three of us had lunch at the McKees Rocks location. We all had salad from the salad bar and all three of us got sick. My husband spent 17 hours in bed. They need to be more careful when cleaning the lettuce. The creamy Italian dressing looked old.
Just left McKnight #13 location & had the worst meal possible. I asked the waitress if the cook was new & she said it was actually the manager. They are having problems hiring cooks. We waited about 45 minutes for our breakfast which the waitress warned us of a wait, they weren’t even busy. I ordered ham & cheese omelet ALL the ham was burnt potatoes not cooked. Table behind & in front also complained. I bought cookies & they were stale. I think corporate should investigate why no cooks are working there. I will NOT be back there.
Hi there,
I was looking for information or an application for EAT N PARK scholarship for this year.
Thank you for your time.
Megan
Hello I’m really hoping someone sees this that can help me. I’ve tried to speak with the hr department. I currently work for the scalp avenue eat n park in Johnstown pa as a server. We’re all very upset about possibly losing one of our beloved managers. If you could email me that would be awesome! Thank you for your time.
maddiehoak@ Yahoo.com
Got the Nantucket cod …was served hot, but looked like a child size portion…I could cover it with my thumb…I have a photo of it…I posted it on Facebook… don’t see where I could share it on this site…
Went to have breakfast buffet. No buffet. Waitress said they only do 3x a. Week. Not advertised???? Should be . Wow disappointed again.
Food was hard as a rock cold couldn’t even eat it waitress was very rude manager was very rude bacon was raw manager said there was nothing he could do