Boutique Air was founded in 2007 in San Francisco, California, by current CEO Shawn Simson, one of Google’s first employees. The company operates a small airline service, subsidized under the Essential Air Service Program.
Originally, the company operated flight on demand service, chartered flights, and pilot training. In 2013, the company received authority to fly commuter air flights from the Transportation Authority. Immediately the company began seeking permission and proposed flights under the Essential Air Service Program. As of 2016, the company has a fleet of 25 aircraft.
Today, Boutique Air has 14 scheduled routes, with non-stop flights being approved in 2016. Flights are available to 14 states and more than 30 airports. Company headquarters remain in San Francisco, California.
Boutique AirBoutique Air was founded in 2007 in San Francisco, California, by current CEO Shawn Simson, one of Google’s first employees. The company operates a small airline service, subsidized under the Essential Air Service Program.
Originally, the company operated flight on demand service, chartered flights, and pilot training. In 2013, the company received authority to fly commuter air flights from the Transportation Authority. Immediately the company began seeking permission and proposed flights under the Essential Air Service Program. As of 2016, the company has a fleet of 25 aircraft.
Today, Boutique Air has 14 scheduled routes, with non-stop flights being approved in 2016. Flights are available to 14 states and more than 30 airports. Company headquarters remain in San Francisco, California.
I have never used this airline before until this Thanksgiving holiday, but it will be my last. I had a flight from Baltimore to a regional airport in PA. As I wait two hours in the Baltimore airport to board for my flight through Boutique airline, I received word that my flight had been cancelled due to a “Crew problem” and then their worker walked away and would not answer any questions. I was three hours from home and by myself, so getting a hotel and getting a flight the next morning was not a good option for me. The cheapest option was a rental car. Because of how young I was, it was a pretty lofty price, but I was told that they would cover it in full and it was ok when I called their customer service. I submit my claim as soon as I got home. Three weeks have gone by, and I have yet to receive a check or word that a check is coming. I called the customer service line again, and there is where I find out that the airline will only cover half of the bill. I understand that there is policy but I was left with two cruddy options and left in a bind. I tried talking to them to see if they could cover it all but was persistent that they would only cover half of the cost. So if I could give a 0/5 for this airline, I would, and I will for sure NEVER use this airline again. My friends and family know of what has happened and they refuse to fly with this airline as well. Please do better than this, Boutique Airline.
We have had a great experience working with the Boutique Airline employees and would like to send the CEO a letter but do not have his e-mail address.
Thanks
love the airline,hate corporate response. have been trying to find out for over two weeks why travel vouchers have almost tripled when federal essential air service program was approved for funding. any one else have this problem? medical condition and fixed income requires i go to denver. not a vacation.
Absolutely awful experience service!! This is the second time I given Enterprise a chance to redeem my service and u can beleive it will be my last. Ten hour drive to vacation check engine light comes on i call several times even emergency road side aasistance they are a joke in asking me to go get the car service at a local oil changing company. Few days pass check engine light come on so i immediately call the office spoke with Chris assistance manager who was worling with the manager. They mentioned two offices in Orlando indicating i could go there for possible change out. At this time i am frustrsted beyond as **** being on Hold with the advertisement indicating satisfaction, we’ll pick your vehicle up service it and bring you another vehicle. This is not mentioned at all. After i expressed how I felt this was not acceptable again I am tryi g to enjoy my vacation they ended the call. Of course i could reach them after that ended so here i am writing this comment hopinf to get some resolution. If anything should happeninv to thia car i should nit be responsible single mother with no knowledge of vehilces and what to do. My whole vacation is ruined and I am not a happg camper. I will never rent another car from Enterprise!!!!!