AXA S.A. is a French global investment, retirement, and insurance group with worldwide headquarters in Paris, France.
AXA was founded in 1816 as Mutuelle de L’assurance contre L’incendie. When it acquired Compagnie Parisienne de Garantie in 1978 the name was changed to Mutuelles Unies.
The name AXA was finally adopted in 1999. Despite being in upper case, the name is not an acronym; it was chosen because it is easily pronounced by people who speak any language. This was important to the global company and its international presence.
AXA operates primarily in Western Europe, North America, the Asia Pacific region, and the Middle East.
AXA has five operating segments: Life & Savings, Property & Casualty, International Insurance, Asset Management, and Other Financial Services. It has over 100,000 employees worldwide and had $118 billion in revenue in 2011.
AXA Equitable Life Insurance CompanyAXA S.A. is a French global investment, retirement, and insurance group with worldwide headquarters in Paris, France.
AXA was founded in 1816 as Mutuelle de L’assurance contre L’incendie. When it acquired Compagnie Parisienne de Garantie in 1978 the name was changed to Mutuelles Unies.
The name AXA was finally adopted in 1999. Despite being in upper case, the name is not an acronym; it was chosen because it is easily pronounced by people who speak any language. This was important to the global company and its international presence.
History
AXA operates primarily in Western Europe, North America, the Asia Pacific region, and the Middle East.
AXA has five operating segments: Life & Savings, Property & Casualty, International Insurance, Asset Management, and Other Financial Services. It has over 100,000 employees worldwide and had $118 billion in revenue in 2011.
I have been calling the AXA Equitable main number 9seve times today and countless before) and the four different numbers provided to speak to a customer agent to assist with my policy. No one returns any of my calls. Customer service is less than adequate. The call center has little information and offers littler assistance.
Does anyone know the telephone number to the corp. headquarters?
On 10/21/19 I requested a loan from Equitable and was told a check would be sent out within the next 7 days. On 10/30, I called and was told the check went out on 10/23. On 10/31, I called again to say the ck had not arrived and was told by Derek that ck # 002001337303 was mailed to me on 10/22, so I asked that the ck be voided and Derek told me he would email a form for an EFT which I completed and sent in within the hour. On 11/1, called AXA again and Mason said there was NEVER a ck issued but the transfer would be completed withiin 3 to 5 business days. On 11/5, Jessica said the loan was being processed and she would add ‘expedite’ to the request. Still no money.
My father had a Fully Paid Up AXA life insurance policy since 1973 until his passing last month.
Been on phone for 3.5 hours (today) trying to simply GET SOME CLAIMS forms RE-SENT as they were supposed to be sent to me over a week ago.
Called and verified the correct email address. STILL no claim forms after…yes, “checking all folders.”
Every phone transfer and hold time involves me getting “kicked back” to customer service which in turn puts me on hold AGAIN for claims department !!!
The claims department is the only department that does not tell the customer which “# customer in the queue” you are.
The last week and a half has been an ongoing hell dealing with AXA
It should not be so darn difficult just to get some claim forms sent to you…
It appears their claims department phone number is an eternal purgatory of “hold” with once centralized service center in Podunk City, U.S. with a single phone on a dusty table in the back room which is manned only for 5 minutes per day by a deaf person.
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how do I contact the Compliance Department? Please E-mail me a phone# and address,
thank you
I feel that i need to express my experience so that others may benefit…I have dealt with other companies via telephone succesfully with no significant issues,,,I have been dealing with AXA for almost a week and a half, just trying establish an annuuity distribution , as required..I have participated in a very ineffective system .. from people who do not know their job, to supervisors who do not call you back, to people who mail you the wrong forms.and people who don’t appreciate my time constraints, to spending over 6 hours in 8 days waiting on the phone, to be connected to corporate complaints people who no longer work for the company..etc . I have never dealt with such cofusion at any company or workplace…I am still waiting for the necessary forms to have my moms MRD money depositd , electronically, in her bank account , after two hours and fourty five minuts (2:45) on the phone and the computer..I would not recommend axa to anyone…Sincerely Manuel Gomes
I have been an account holder with AXA since 1999 and have been a satisfied client until now. I tried to sign into my account on 11/11/16 and was unable to because of a password problem. I was told my account had been locked. The AXA representative I spoke with wasn’t able to handle the problem and advised me he would have a more senior customer service representative call me before closing of the day. I never received a return call therefore I called back again around mid-day 11/14/16. After holding approximately 5 minutes before telling the customer service representative my problem I was told she couldn’t handle the problem and would have to refer my problem to someone else who would call me later. After a time I received a call from a customer service representative, named Kevin. After explaing my problem he informed me to get my account unlocked and available to see on-line I would need to mail or fax a notarized statement requesting my account be turned on along with a copy of my Georgia drivers license. I appreciate the need for security but to require me, a disabled senior citizen who lives in a rural area, to locate and pay a notary public to witness my signature just to get my account turned on, in my opinion, is utterly ridiculous and unnecessary. Of all my dealings with other companies on-line I have never had to go to such extremes to change passwords and reactivate my accounts. Please advise why AXA has to be so hard to work with?
I have called 3 times and get persons who do not speak good English . It appears to be a very poorly run company. I will try to cash in my policy rather then experience the frustration I have had.
Dear AXA Corporate executive office holders:
I am hoping to inform whomever cares for the actual customers of your company that I (an AXA policy holder and policy beneficiary), had ANOTHER unpleasant telephone exchange with your people regarding (this time) my attempt to respond to a letter which I received from AXA offering a free financial review.
The letter from you was addressed to me, with my name and current address. I responded to the invitation by providing the agent [Mr. Rogers, in San Francisco, CA] my name and address, along with the specific Response code provided to me in the letter I received. He did not find me in the system and asked for a policy number to verify that I was a client of your company. I had to dig into papers unprepared, and came up with an SPDA policy number, which I was then told brought up the name of my deceased mother, but not me. This is a topic I was not in the mood to broach, but was forced to discus because the original invitation Response code failed to summon my name, as it should have, from your inept system. Eventually, Mr. Rogers said he would call me again to set up a review with someone in my area of Northern California.
Having already had several previous unsatisfactory exchanges with your company following my mother’s 2012 demise, I was upset to have again been questioned about my authenticity as a client/policy holder.
Mr. Rogers was not in any way unfriendly in his discourse, but I was perturbed that I had been personally addressed and invited for a review in a letter and then, upon my cordial response, scrutinized and made to assist the agent with vetting my authenticity. I believe that the invitation in my hand, with the Response number provided, should have been more than sufficient to treat me as a valued customer and not a suspect criminal, making me look up policy numbers and delve into the unpleasant memories of previous dealings with your company, not to mention digging up my mother AGAIN!
When I chose to call the previous agent I had dealt with in your East Coast office, Kathleen G, I was informed she was no longer handling claims and I should contact A White. Ms. White was brusk and unsympathetic as she attempted to tell me why my name would not be found in your system because I was only a beneficiary on a policy and not the policy holder myself — my DEAD MOTHER!!! [May I say how ridiculous it is to locate policies ONLY under the name of the dead person and NOT under the names of the beneficiaries!!!?]
I insisted that Ms. White was not being helpful in regard to my need only to schedule a free review, and that I should not need to do the job of locating my name in your system, especially when the letter AXA sent me was PROOF that I was in your system. She was impatient and treading upon the endings of my frayed nerves, so I requested her supervisor. When I reached Shannon ?, I was assured that the problem would be reviewed and she would call me back, having spoken to Mr. Rogers. I told her that my problem was not the fault of the pleasant Mr. Rogers, but with the AXA system that failed to know how to respond cordially to my RSVP.
Shannon ? called me back the next day, 3/17/2016, with Mr. Rogers also on the phone line, and proceeded to instruct me to listen and understand that there was a reason my name would not come up in the AXA system. She told me repeatedly that I needed to heed her explanation. I repeatedly told her SHE DID NOT UNDERSTAND that I did not call in regards to the status of the SPDA policy in my mother’s name, but simply in response to the free financial review invitation. She told me I had to listen to her explanation, and (although I FULLY understand that the information may be pertinent to her as an employee of AXA, it was NOT required that I should have to tolerate being force-fed it as an unwilling customer).
I refused to hear her out, after making it clear that AXA should accept the responsibility for having sent me an invitation, and then, without being unduly rude, should have politely done their due diligence of locating my name, offering an apology for the delay and difficulty, and then told me that they would adjust the system to locate it’s customers in future without such unpleasant defensiveness.
I am still finding it difficult to understand how AXA could have previously sent my sister (co-beneficiary on my mother’s policy) a letter informing her of MY DEMISE!!!
I have that letter also, as proof that AXA does not know up from down, and cavalierly takes little care for its clients by simply explaining away such a GLARING AND DISTURBING ERROR as a simple mistake!!!
Your interaction with your clients falls fall short of courteous and professional, and I look forward to the day when I can conclude my business with you — which I will do in my own time — and never have to deal with such turmoil and contempt again.
I dearly wish that it was otherwise, but it is not so. I have no expectation that you will address my concerns at your top levels, since such customer care does not seem to fall within your company’s ability.
Sincerely,
Mrs. R