ZipCar Corporate Office - Corporate Offices & Headquarters

ZipCar Corporate Office

How would you rate your experience with ZipCar ?

[Total: 1    Average: 1/5]

ZipCar Corporate Office Address

ZipCar, Inc.
35 Thomson Place
Boston, Massachusetts 02210

Contact ZipCar

Phone Number: (617) 995-4231
Fax Number: (617) 995-4300
Website: http://www.zipcar.com/
Email: Email ZipCar

Executives

CEO: Kaye E. Ceille
CFO: David Piperno
COO: Nicholas Cole

ZipCar History

ZipCar was founded in June of 2000 by Robin Chase and Antje Danielson. The company operates a car sharing company. Danielson and Chase designed their company to be similar to car sharing programs already established in European countries. Cars are parked in strategic locations and clients pay a monthly fee in addition to being billed by the hour or the day. Smart phone apps unlock and activate the cars, as well as provide billing services.  Fuel, parking, and insurance are all included in the price.

The company was purchased in March of 2014 for $500 million in cash by Avis Budget Group. The company now operates as a subsidiary. As of early 2016, the company stated that they had 1 million members in 500 cities and operates in 9 countries. The company uses more than 50 different makes and models of cars and light trucks.

ZipCar has been sued twice for charging “hidden”fees, including a surcharge for a parking ticket, even if the ticket was overturned, and for talking to a customer service representative regarding a disabled vehicle, even though there is no other way to report one.

{ 6 comments… read them below or add one }

Dave Duran October 10, 2017 at 3:08 pm

Called 617-995-4231. Dialed “0” and was disconnected each of four times I called after three rings. Frustrating.

Next tried what looked like an email address for Zip Car only to be taken to the website.

I tried calling your CS # only to be told my question that I posed as a general question was not general but wanting to get information about my daughters account because I entered her membership number and did say I was calling about something that involved her this weekend with Zip Car. When I said then lets rewind and let me pose as a general question, I just want to know what your policy is if Zip Car cancels the reservation, not the driver because the previous driver still has the car and it is not available for the person who shows up at the reservation pick-up time. Can someone help me with an answer to this question?

Reply

Susie Ramirez September 12, 2017 at 11:11 am

August 28, 2017
Zipcar put my daughter in an unsafe situation beginning at 11:30 p.m., Aug. 27, 2017 until 4 a.m., Aug. 28th. The car would not start and your employees, Heather, Patrick, Michele, and Kayla did not have the resources, the authority, nor the willingness to rectify the situation. I will be forwarding a detailed letter to your CEO, CFO, and COO in Boston. I also will be cc’ing the Dean at the University of San Francisco to encourage the University to discontinue their partnership with Zipcar. Zipcar is a shameful and lacks customer service which put my daughter in harms way.

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David Pender August 31, 2017 at 5:31 pm

I was charged 62.00 for failing to update my credit card for billing.I asked for a replacement zip card,now they want 25.00 to replace it.

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Corina August 4, 2017 at 2:37 pm

Dear Zip Car Customer Service,

While I love your company and cars I am nevertheless really frustrated that so far, you have not managed to place any cars in the progressive neighborhood of Silver Lake in Los Angeles – in fact, an entire parking garage is needed here filled with zip cars! Neighbors and clients all talk about it and we just don’t get it that you are skipping business in this part of town. Silver Lake residents are forward thinking, some ditching their cars to take busses or bikes, and to have a bunch of zip cars available would be just fantastic. There are places like the Silver Lake library, many apartment buildings, Wholefoods or others who would happily host. How can we help to get you, and us, going??

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Rohan maxwell June 8, 2017 at 5:05 pm

Can I pick up my zip card as opposed to having it mailed?

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Fredrick Romano Jr May 31, 2017 at 4:03 pm

Your customer service is 100% awful. (If you can actually reach someone). Service reps from another country, didn’t understand my question and refused to transfer me to someone else. Local (Chicago) Zipcar office NEVER answers the phone! What happened to this company?!

I am a current member since 2009!

Reply

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