Zaxby's Corporate Office - Corporate Offices & Headquarters

Zaxby’s Corporate Office

How would you rate your experience with Zaxby's ?

[Total: 19    Average: 1.9/5]

Zaxby's Corporate Office Address

Zaxby's Franchising, Inc.
1040 Founder's BoulevardSuite 100
Athens, Georgia 30606

Contact Zaxby's

Phone Number: (706) 353-8107
Fax Number: (706) 433-2330
Website: https://www.zaxbys.com/
Email: Email Zaxby's

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Zach McLeroy
CFO: Blake Bailey
COO: Robert Baxley

Zaxby's History

Zaxby’s was founded in 1990 in Stateboro, Georgia, by current owner and CEO Zach McLeroy. The company operates a chain of casual fast food restaurants, mostly in the Southern part of the US.

Currently, the company has approximately 800 mostly franchised locations in 18 states, which offer chicken, salads, and sandwiches. The company offers a variety of sauces to accompany their chicken, including names like Zax sauce, Nuclear, and Insane sauce. Most locations are decorated with amusing signs from the region.

The company markets their products using actors, many of them from nostalgic television shows, such as Penny Marshall and Cindy Williams from the television show Laverne and Shirley, as well as country music stars, such as Lee Ann Womak, and NFL players, such as Clay Matthews. Today, company headquarters are found in Athens, Georgia.

{ 26 comments… read them below or add one }

Concerned November 2, 2017 at 4:59 pm

I have a family friend who is an employee at Zaxby’s. They have recently hired a new manager. The employee and her family and friends patron Zaxby’s in a regular basis. She hasn’t now found out that she has been written up for going through the drive through, as a paying customer, on her day off. I’m MIND BLOWN how this is even acceptable in someone’s mind! If I’m an employee, not working and I’m paying full price for my meal, I would expect that I should be treated as every other Zaxby’s customer. Now, she has been written up, no communication from management, and her job is affected because they can be fired after multiple offenses. I would like to know if this is actually an enforceable policy or if this supervisor is making rules up to suit his agenda.

Reply

Yolanda October 10, 2017 at 8:53 pm

I went to Zaxby’s on Battleground Ave. in Greensboro NC, my good was horrible so I called & the Manager Raymond said he put my name in the book..returned today 10/10/17 & went inside thinking it would be better (NOT) the cashier looked depressed and like she needed a hug the drive thru Cashier looked like she came to work from parting all weekend (GHOE).l asked fresh food instead of my money back & all I got was told off in front of so called manager & other customers, my life was threatened by the drive thru cashier of how she will kick my A**& drag me telling me she’s not what I want how she would come around the counter and so on & so.. now did I mention how the “manager ” Raymond standing there .. I was ignoring her but talking to Raymond letting him know I understand why my visits aren’t worth nothing cause he’s not showing he’s worth working there at least surly not as a Manager. I asked for my money back & was told that it wasn’t an option.. now I got threatened & robbed. I called the 888 # to Tell them all about it..( which the flyers said call & tell us all about it) only to be told it’s nothing they can do but call management & refund request. Smh . I can’t let this go because I’m out of my money & life threatened please share with everyone cause I went through hell over some chicken.. that wasn’t even Chick Fila lol guess I should eat more beef. I hope someone will call me from Corporate office cause I plan to take this to a higher authority of the law. My life matters.

Reply

Yolanda October 11, 2017 at 12:08 pm

Oh I’m sorry to all that read this.. I so forgot to mention what caused this to happen to me is because there was no real reason,I was there with a co – worker who was to receive a reorder too. The front cashier (Alexus) yes just how she spelled her name.. was very rude to co worker and they began to argue well mine you I was waiting on my food trying to stop them with Raymond the “manager ” just standing there looking like WTF the drive thru tired looking thing I can only assume it was a woman came going off on me which I fully understand it had no clue of what is going on so that’s why I ignored it & kept talking to Raymond until my life became threatened so yes I was wanting to lay hands but being that I’m a grown woman who don’t know how to entertain ignorant folk had to leave & allow this to be addressed in a grown woman’s way..by law of the land..

Reply

Chrissy G October 3, 2017 at 5:02 pm

I went to Zaxby’s in Bishopville SC. The place is just nasty. I had to order three times just to get my order right and then when they brought it back to me it still was not right. Listen I drove 2 hours and I was tired from working hard. The cashier seem to not understand my order and the cooked continued to ask what tradition wings were. Then when the lady told him exactly what it was. I told her I wanted mild wings hold the sauce a little bite. I should of been talking to a eight month old baby. There customer service skills was terrible. When I got back in the car the food was hard. How much more foolish will you all continue to allow from this store.

Reply

Pat Lindemann October 1, 2017 at 11:27 am

I visited the Zaxbys’s store on 9/30/17 on Highway 17 Savannah Ga. I got 2 large wings n things orders. Both orders were short food shorted on chicken fingers ans an wings, the wings did not even have the tong torch sauce on them…..completly dry!! On anther occasion I was plain and simply shorted food. I thought that this was a mistake but now I find it a pattern. Is this the way we treat customer?? Do I absolutly have to take apart and inspect my meals when I leave?? You get screwed when you get a to go order. I am a big fan of yoyr food but now question if I need to find another place to buy my food. I am very let down.

Reply

halley ridenour September 26, 2017 at 4:40 pm

Jonaya Broyles is the general manager of the zaxbys in jacksboro tennessee, We got water cups from a girl we know and she wrote her up. but while we was in there, Jonaya’s family came in and she gave them loads of free food. She didn’t ask to take our order, and was rather rude to where i will not go back while she is working. she needs to be fired and a more friendly GM, needs to be in charge. She is a joke.

Reply

Mamie September 24, 2017 at 6:31 pm

I dine at Zaxby’s 3-4 times a week. I visited Zaxby’s, Saturday 9/23/17 located 9840 /Two Notch Rd, Columbia, SC. 29223, It was at 2:18 in afternoon and not crowded, I was the only car in drive thru until I placed my order 1 other car and inside not busy from where I could see. I ordered Big Zax meal and Chicken Finger meal with 3 cookies for myself and my daughter. When I arrived home and we prepared to eat, I was missing the cookies and the fries were dry and tasted awful. I called back asked for a manager spoke with Desmond who asked me to come back and get the missing cookies and fries or I could come in later and give his name for the items. I said I would come later but thought about it and decided I wanted refund. I called Zaxbys 9/24/17 and got another manager and expressed I wanted a refund. She stated she would call me back that she had to call Desmond to see how to refund. She did call me back and said I could only get 6 cookies (I only paid for 3) and 2 orders of fries. I’m not very happy with this experience and will not ever go to this Zaxby’s again and nor will I recommend it to anyone. Why would I trust fries from this location and cookies that they didn’t give me in the first place. They are not customer friendly or professional. Maybe they need more training in management. I didn’t agree with options given by Desmond and I would like to be refunded for what I paid for but didn’t receive and the awful fries refunded. Food was thrown out and money don’t grow on trees!!! By the way, we went to another restaurant and had lunch. Red Robin and it was awesome. Thanks Zaxby’s for ruining my day!!! You have lost a very loyal customer.

Reply

Ridge Kayser September 23, 2017 at 3:32 pm

I visited your brand-new (just-opened) location at 1717 S. Yale Ave. in Tulsa, Oklahoma on September 21, 2017 (04:10pm) & got LOUSY SERVICE. I kept my sales receipt and went to the zaxbysvisit.com to notify you of the problem. I tried multiple attempts over the course of 10 to 15 minutes and the site would NOT even accept the “date & time of visit” code into your survey form, even though I printed it EXACTLY as shown on the sales receipt. Seems like you’ve got more than one problem here, . . poor service at a brand-new location, AND an inability for a customer to even report it to you. Amazing . . .

Reply

sherry September 7, 2017 at 2:44 pm

I went to the zaxbys.Sept/62917 at 8.pm on 7149 mount zion Blvd.Jonesboro.ga 30236. phone number 678.610.7676. the service was horrible the cashier was talking real loud at the guys in the back I stood there for a while before any one said any thing . forgot to give me sauce went back up to get it every employee was fussing about the ones at the drive through.. every one was in the phone the. getting extremely rude with you cause you are interrupting the phone call they have it was horrible. now I know why. it was only 2 people eating there ..never again. I work restaurant business and know what customers like and want. the young lady who was cleaning the dining room was on her phone talking loud. the problem with my food was only 6 fries. that were hard and crispy the taste like they were reheated and the chicken fingers were hard. yes the food was not what zaxbys is suppose to be and taste like the coleslaw was watery with tones of mayonnaise. this location has gone down ..

Reply

Shanika jones August 8, 2017 at 10:07 pm

Today I went to your zaxbys 5421 McFarland blvd northport al 35476 I placed my order was told by the gentleman that my order was 16.33 so I gave him 21.33 he came to the window laughing and talking and basically called me a liar because I call him on the fact that he didn’t give me my change the manager came to the window and said ma’am we can’t give you no money without counting the register down so basically they didn’t believe me I had to wait on them to count it down for them to give me my money I have never been so embarrassed in my life only for them to come back to the window and say here your five dollars I will not be coming back because one thing I’m not is a liar and I could have went to any other restaurant people please count your change when visiting this restaurant not trustworthy

Reply

Greg Smith August 1, 2017 at 10:03 am

I wrote about Zaxby’s are the way the location on Stonecrest Mall location does not give the employees breaks and it has been removed. I say again to the corporate office the location on Mall Parkway in Lithonia GA does not allow the employees to get breaks unless they work a minimum of 8 hours. SLAVE TRADE I say just because this is a private location they still have the name Zaxby’s written on the building which means they represent all Zaxby’s. If nothing is addressed with management at this location the Department of Labor and OSHA will be notified. It’s 2017 and no one works a shift without a break. Just RIDICULOUS!

Reply

Greg Smith August 1, 2017 at 4:06 am

It’s great to hear about your experiences but let’s look deeper. I have many friends whom say there kids works for Zaxby and are not given a break after working 6 hours. Sounds like SLAVE TRADE to me. I will be contacting the DOL in DeKalb county and report the Stonecrest Mall location in Lithonia Ga are not treating their staff fairly. Zaxby’s managers please read the GA law on breaks. Those ppl deserve a break after slaving in the hot kitchen. As much money this company makes a day this is sad. I have started collecting data on breaks being given so this information will be forwarded to the DOL. Please read statistics on tired workers: accidents are at a higher risk when staff doesn’t get breaks. SHAME ON YOU ZAXBY’s treat your ppl right u wouldn’t always be hiring because ppl are quitting quite often at the Stonecrest mall location.

Reply

Keaton July 23, 2017 at 1:18 pm

I absolutely love Zaxby’s. I grew up with it and Georgia and luckily they opened a few locations in Utah where I now live. Both the food and the service have always been fantastic. It’s sad to see unfortunate experiences some people have on here, as many of the locations are franchises, but in my experience Zaxby’s has been wonderful to me and my family (who worked at a location in Georgia). My only question is about the text and mail club which I and my father signed up for a few months ago. We’ve waited for our free meals in the mail for 4 months, but to no avail. We just want a reason to frequent Zaxby’s even more!! Contact me by email, if you have the time, to make a very grateful customer.

Reply

George Williamson July 2, 2017 at 7:32 pm

Hi we order frequently to go from the Zaxby’s in Crestview FL, 32536. Everything is real good except for the fried spicy mushrooms. They always are dripping the grease they were cooked in. I do mean dripping allot of grease. I have eaten fried foods from many places all my life, I am 63 years old. However, I have never experienced the amount of grease that drips off of the fried spicy mushrooms. I have went as far as placing napkins in both sides of the container they are provided in and shake them up. The napkins are drenched in no time. Then before eating each one I gently squeeze between 2 napkins and the grease pours out and soaks those napkins. Anyway I think you get the picture. Have one of your representatives place an order to go for your fried spicy mushrooms and you will see that I have not truly covered the gross amount of grease that drains out of them. Other vendors fried food don’t come anywhere close to dripping that much grease from there food. . I know this can be fixed, maybe they aren’t cooking hot enough, maybe the type of grease could be changed, maybe they could do a couple of things like drain immediately after frying at a hot enoughtemperature. In either case I’m sure this problem could be fixed if they wanted to. Please try an order you will find it is worse than what I have described. Please encourage a fix for this problem. As I mentioned the other non-fried food is great.

Reply

Rafeeza Smith June 29, 2017 at 9:26 pm

I forgot to mention how loyal my daughter was to Zaxby. Since employed in January up to the end of June ,she never missed a day and never late once. Such loyal worker is rare and if you happen to have one in your company ,you take care of them even if it means giving them the proper training to preform their duties that meets your expectations. Shame on you Zaxbys!

Reply

Rafeeza Smith June 29, 2017 at 9:17 pm

In January of 2017 a Zaxbys was opened in Clermont, Florida. My daugjter was hired she worked for about a month and was then promoted to a management position. She was given the manangers uniform and all the responsibilities as a mananger but her salary was never increased. So now we are at the end of June,shewas called in the office today and told she was’t management material, they need to demote her. How on earth can you take soneone and put them in management position,without management training. Are,’nt you setting them up for failure or are you just using these kids by letting them do management job and paying them minimum wage s. How unprofessional of Zaxbys. Stop using these kids and building up their expectations and letting them down.

Reply

David June 4, 2017 at 11:42 am

Our zaxbys just opened not long ago and yes the food is good. But to work for them is a joke. My son got a job there when they opened and was working 32 hrs a week while school was in. But now that school is out they work him 8 to 1w hrs a week. He said something to his manager and he told him oh well his girlfriend needs hrs so his are getting cut. So he put his two weeks in and they work him one day out of two weeks. I call that unprofessional and the higher up are also because they said oh well he is the manager he makes the schedule…..

Reply

laken May 30, 2017 at 11:47 pm

I work at zaxbys in callaway florida just opened april 3rd 2017 was hired in jan got an amazing general manager is amazing her name kim but the guy above her and guess he part owner is horribile he cares more about making his own money then instead of running a business proper than points fingers out at everbody eles never thought I see zaxbys turn into a non proper business and coop allows it by reading all these other comments

Reply

Nikole Cisson May 28, 2017 at 2:07 pm

We went to Zaxbys in Pickens, SC today through the drive thru…got all the way back home in Liberty,SC to see our order which was supposed to be a boneless wings and thingz meal with all fries and a chicken fingerz meal with no coleslaw and celery as a sub for the slaw. I called and they said to bring it back and that we would get a refund and our food fixed fresh when we got back. So we got there and waited about 15 min for them to ask what it was supposed to be , they took the food we brought back and said it would be ready soon…well 10 min later they come to get my debit card for the refund, bring the card back and said our food should be out shortly. After 30 min of still waiting we went to ask where our food was at and they hadn’t even made it yet!!! So because my fiancee had to be at work within the next 45 min I couldn’t even enjoy my meal because of it taking over 2 hours to get my food between the drive thru , drive home and back and then an hour wait to get it fixed once we got back there. Just thought you guys should know how crappy our trip there was!

Reply

Guy Moody May 22, 2017 at 12:57 pm

To it may concern.,

Today being May 22 ,2017 , my wife Tonia, called me and told me that one of your managers at store 3820 North Roxboro Road in Durham NC , was picking on her about her phone .
When she asked Ja’shen to drop the subject ,he persisted and kept on with the matter . This fringes on the line of harassment . My wife, Tonia, wanted to leave because she couldn’t take anymore of this but was threatened with being fired if she did . This not acceptable in my eyes and neither should it be in yours .
Harassment of ANY kind should NOT be tolerated in this or in any other work place because valuable employees van and will be lost and they can tell other potential Zaxby’s employees that this is not a safe environment to work in because harassment abounds here .
Hopefully this matter can and will be taken of and this email doesn’t fall on deaf ears or blind eyes .

Sincerely ,Guy Moody

Reply

Teyona May 19, 2017 at 8:58 am

Hi, I work at Zaxbys in NC and I am so sick. I am forced to come in being so sick

Reply

Rita May 4, 2017 at 6:14 pm

I worked at Zaxbys in hickory nc and move to Florida how do I get a copy of my manager certificate to give to Zaxbys here

Reply

Janet May 2, 2017 at 8:21 am

I drove thrust the line the Friday before Easter l ordered a sandwich and a small l tea l ate half the sandwich and tried to drink my tea and nothing coming out of straw.l took the lid off and saw something in the bottom l poured the tea out and found 4 case receipts in the needless to say the sandwich came up l went back to that zaxbys and talked to Manager she returned my money and said she would make a report and l would here from the corporate office which,l have not making me think she didn’t make a report this zaxbys is located in North Augusta and my. # 706-564-XXXX. I am no a pleased customer

Reply

Gloria Allen April 22, 2017 at 5:40 pm

This is the 2nd email that I sent I believe I called 2 times and no one is responding to me it’s about the nibblers and fries if you would look back on my e-mails you can see what I wrote this this is so ridulous no one is answering me back I really need a reply soon or my money back which is $11.18 the date is march 2 2017 1:06 pm check#5246 drive through It don’t matter which one you do money or the food.. thanks

Reply

Unappreciative customer June 1, 2017 at 3:43 pm

Today 6/1/17 as I went inside of the zaxby’s in elberton around 3, I went to the register and a lady came from the back, she never ask me if she could take my order, so she went to the ice machine, I’m still standing waiting for someone to take my order, no one never came, so I left bc I felt my business wasn’t welcomed. The floor was dirty also. I will not visit no time soon because that was very rude and unprofessional.

Reply

Jessica April 17, 2017 at 6:26 pm

I work at the Zaxby’a in Wildwood, Florida. There is a cook named Bulah who also works ther . She is a great worker but takes things too serious and gets upset if i make a mistake ringing orders. I feel like this is job harraasmebt and she should be fired. Bulah must know I am not perfect and she shouldn’t try to correct me.

Reply

Leave a Comment

Want to make sure Zaxby's sees your comment or complaint?

Share your experience to get more attention.


Previous post:

Next post: