Yelp Corporate Office - Corporate Offices & Headquarters

Yelp Corporate Office

Yelp Corporate Office Address

Yelp, Inc.
706 Mission St
San Francisco, CA 94103

Contact Yelp

Phone Number: (415) 908-3801
Fax Number: (415) 462-0506
Website: http://www.yelp.com
Email: Email Yelp

Executives

CEO: Jeremy Stoppelman
CFO: Robert J. Krolik
COO: Geoff Donaker

Yelp History

Yelp was launched in San Francisco, California in 2004 by former Paypal software engineers Russel Simmons and current CEO Jeremy Stoppelman.  The site focuses on reviews of local businesses with an emphasis on dining and nightlife.

In 2008, the company expanded to the east coast by opening an office in Manhatten.  A Canadian version of the site was also launched that same year.

In 2009, Yelp expanded to the UK market and later to France, Spain and Austria.

In 2012, the company went public and also acquired one of their main competitors, Qype.

Yelp current provides reviews for consumers in 13 countries.

{ 122 comments… read them below or add one }

JIM September 12, 2016 at 5:03 pm

I am completely dissatisfied with their service in every way. I would need to compose an easy to explain it all. They have you in a contract and nothing you say will get the money you wasted back or change the blood money needed to get out of the contract. In short they have pissed me off and i will tell my story to the world and hopefully prevent others from being ripped off.

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Vic July 1, 2016 at 4:00 pm

Yelp bamboozled me into a 30 day $300 free Yelp ADs advertising promo. I cancelled at 30 days and 15 days later, today (July 1st) I got charged $181.00. I received zero leads, phone calls, emails, texts for my business. When I called the Billing iffice, all 4 times the call screeners told me the same thing and I quote the exact verbiage “I can transfer you to my managers voicemail, but I cannot guarantee you will be called back”. All 4 phone talkers used the exace verbiage which is indicative of deliberate evasion. I then called the corporate number: (415) 908-3801 San Francisco, CA and every option sent me to a voicemail. They stole $181.00 from me.

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Vic July 1, 2016 at 4:01 pm

I want my $181.00 back.

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John May 10, 2016 at 2:13 am

Don’t Click on the right side ags all you do is put more money in the scums pockets that’s some more fake shit. They lead to other site they get paid by google

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John May 10, 2016 at 1:08 am

I’m a small business owner and this piece of sh*t (Jeremy Stoppelman) is putting me out of business when i find where your located . You know y they block there numbers. Because they are the lowest people on earth. All they have is money id rather be broke than having people hate and you know what They Do not Be leave in GOD. There ethics are the work of the DEVIL

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Ann Nonymous April 4, 2016 at 11:48 am

Your site sponsors Bills friendly Auto service/Albertson, NY. Last fall his shop participated in a malicious webattack last fall. -popping up on her computer-She contacted her Norton Antivirus.
They said it wasn’t a virus but an attempted identity theft. The police came over, saw it, took the
report and he is now on file, in case anything is compromised. We imagine any companies that
support him may be investigated, if there is a problem, in the future. Her info is now safe, but is it,
are any of the customers information safe, he also owns a store next door. She has paper proof, if
you’d like us to mail it. She copied the popup off her computer. Warn the customers and you may
not want associate yourselves with his company. People aren’t liking you. You want to gain back
your dignity. FYI!!

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Owner March 3, 2016 at 1:51 pm

A yelp sales person called our Office and left an unsolicited message on our answering machine after hours although it specifically says not to do that unless you have a Dental Emergency. We called him back and very nicely told him not leave any more messages. He became belligerent and nasty to my receptionist and threatened to do just that. His phone number is 212-376-9623.

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Mark Pollack February 2, 2016 at 10:12 am

Our business was approached by Yelp to advertise. The sales person Pratiksha Muir told us specifically that we could choose 4 points on the map and that area would be our primary service area, that our ads would show up on our competitors yelp pages and directed up to a plan so that all the additional business we would get from yelp wouldn’t overwhelm us. This all turned out to be untrue. We could not select our service area, apparently the service area is 15 mile radius from your business, being in rural TX that service are is to a bunch of cows.
Our ads have never appeared on our competitors pages and we have not received one customer who said they came in from a yelp ad. On the contrary when you search for skydiving from our location we didn’t even show up on the search. Our hit rate is the same or less than when we didn’t pay them $400 a month.
Do not believe the manure they are selling, customer service is very nice on the phone but is totally useless, they have no power. Told them to cancel my service and I wanted a refund for fraud and they continue to charge me.
Stay away from Yelp.

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Master Solomon January 25, 2016 at 3:10 pm

I reported a review and yelp is not removing it. that reviews was not posted by a customer, nor a person who ever walked in or called our business.
this person does not meet guidelines for posting review . Also uses review for SLANDER
and INSULT, False accusations have been made of improper conduct .
This person has admitted in another review on yelp to having mental illness.
Also we have sent the entire text conversation with this person showing no wrong doing and only answering her many questions via text .
Still all the evidence yelp refuses to delete this senseless slander and insult of the owner and a business who has a spotless reputation.

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Sandi January 22, 2016 at 11:09 am

Yelp is the worst! I will never use them for reviews because you’re not getting the ALL of the reviews! I posted an excellent review for my plastic surgeon and it was placed in the “not recommended” reviews within 2 weeks! My doctor used my review on his Facebook page as the review of the week.
It also takes a lot of research just to find out how to contact this company. Why are they trying to hide?
DO NOT TRUST YELP OR ANY REVIEWS! WORST COMPANY IN THE RATING BUSINESS!

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Kevin Nelson January 10, 2016 at 1:42 am

I have a gift card for Cohn Brothers Restaurants and I looked up on yelp to see which restaurants are listed that accept the gift card and The place I picked to go and eat dinner did not accept the gift card. Of course this is after we have already eaten and thank goodness we had enough cash to pay the bill. Yelps information was totally wrong and I should not have trusted them. Very humiliating experience.

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Responsible Citizenry December 8, 2015 at 3:25 pm

I have never ever experienced a company or agency that so wholly remove itself from live contact with “anyone” actually – indeed, simply refers inquiries to its online services.

I sought to leave a review for a good business, wrote up the review and signed-up only to not receive a verification email at the above address. Am totally dead in the water now.

Yelp’s posture of no live contact is an insult to the very members of the public and businesses for which it seeks its business and response to a lengthy questionnaire.

Shame on you!

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Ruth Siegel November 17, 2015 at 3:15 pm

As a business owner, I have been treated well by Yelp and its sales staff. However, their videography contractor from Smartshoot.com is another story. He did not show up for my video shoot and did not call. I had paid employees on hand and had a customer who had taken time out of her busy schedule to be an actor in the video. We waited for an hour and then just took some digital shots using my Smartphone so as to have something to post on my business listing.

I contacted Yelp and they contacted Daniel Barre, a contractor, from Smartshoot. Apparently he rescheduled my appointment without my approval through email which I did not see. He was arrogant and rude and blamed me for not seeing the email. It is proper business etiquette to contact a customer to verify and get an approval for any change in an appointment, not just shoot an email out into the stratsosphere and hope that it is received. The conversation with Daniel Barre was so unpleasant that I had to hang up on him!

I hope that Yelp will reconsider using Smartshoot.com for their video services. I am asking for remuneration for employee wages which Yelp has said is the responsibility of Smartshoot. Although Yelp has offered me a modified contract, they have not called me to explain the amendments to me. The staff does not give customers telephone extensions, so calls go into a pool and the wait for email and callbacks can be a long time.

Here is a link from a former Smartshoot contractor who was defrauded of money by Smartshoot. Yelp should run as far as they can from this company: citymethodistchurch.com

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Maxine Johnson November 4, 2015 at 8:50 pm

RE: Defamation of Me on Yelp

Dear Executive Directors, this woman came into our office who was not a client taking photos of people. I want my photos removed off of Yelp immediately. I do not know who she is, but you do not have a right for a person to use defaming names towards someone in order for your advertisement to seem legit.

If my photos are not removed immediately, I will have no choice but to go further legally, and I work for a major law firm too.

Sincerely,

Maxine Johnson, AA, BA, MSLS
Paralegal

LAW OFFICES OF JOHN L. BURRIS
* Oakport Street, Suite *
Oakland, CA 94621
(510) 839-**** office
(510) 839-**** fax

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Hemal m November 10, 2015 at 1:55 am

Your reviews n views are totally biased n when u find a review about a business not to be in your financial or personal interest you get it removed without any explanation what a shame and what’s the point of your dam existence u prove that u r for sale no matter what stop this false facade of providing public feedback just ridiculous

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Stonedeck Pizza Pub October 2, 2015 at 8:12 pm

Since you purchased Eat24 we have had nothing but issues with YOU deciding WITHOUT MY CONSENT AS A BUSINESS OWNER to post an order delivery button. Customers that place orders, which we NEVER see, call us angry because their order isn’t on time. I’ve requested this button be removed. I WILL TAKE LEGAL ACTION IF THIS ISN’T DONE BY MONDAY OCTOBER 5, 2015.
Why doesn’t Yelp have a yelp listing? Because it would blow up your server from pissed off, shit on, consumers and owners. It should be illegal for you to exist.

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Hemal m November 10, 2015 at 1:56 am

True they suck

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Bob Green September 28, 2015 at 5:22 pm

Dear Yelp, I just tried searching for a “Florist Kistdap County”. On the first two pages of results, only two listings were for Kitsap County, all the rest were for businesses on the other side of Puget Sound. Not very helpful.

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kip September 25, 2015 at 5:00 pm

PROBABLY THE BIGGEST JOKE OF ANY RATING SYSTEM ON THE INTERNET. YELP HAS NO FILTERS, AND IT SEEMS , NO LOGICAL BASIS FOR RATING BUSINESSES. IF YOU WANT SOME SEMBLANCE OF CLARITY WHEN IT COMES TO DECIDING IF YOU ARE GOING TO GIVE A BUSINESS your BUSINESS, DO NOT USE YELP.

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jmharris April 11, 2016 at 7:50 pm

yelp has hidden my bad reviews = 4 different mechanics local to los Angeles 2 are chains. yelp closed my acct bec they say I have mutli accts??????? I think they didnt like multiple complaints onn different businesses- I wanted to warn others- also I couldn’t find my bad reviews 2 days later- maybe some of these businesses pay to advertise??????? corrupt- not trustworthy- so if you see 4-4.5 stars may be one of businesses ripped me off- Lawyers wont touch bec there isn’t enough $ –

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fatesayed@gmail.com September 8, 2015 at 11:49 am

Yelp is a company that wants businesses to fail if you dont advertise with them…. they let bogus reviews on your page. When you flag it and tell them a review is false and not true or its from a competitor they dont care they allow the reviews to stay on your page. They send a email that is a generic email that is coming from a robot. When you call them they only department that answers your phone call is the advertisement department because they wanna charge you over 500.00 a month to use them. I wish they can be taken down from the internet and not allowed to be in business.

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N. DelaQua July 31, 2015 at 10:17 pm

This company is a farce crooked organization and a conduit for defamation and false information through unchecked and unverified so called “customer reviews”. When a company becomes a conduit for libel they should be made legally accountable. Instead they hide behind a computer system that supposedly chooses the reviews and posts them, which bears the question, is there a bunch of inept idiots managing the site, unable to make sure that damaging unfounded, non-factual, smearing “reviews” get posted unchecked?
Our research on how this company functions is scary enough to urge the consumer not to rely on their so called reviews. It is guaranteed that the majority of their reports are false. This company should be investigated by the SEC and the FCC.

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Stephanie September 6, 2015 at 9:58 pm

They refuse to remove a recview from someone who has been harrasing us on facebook, a competitor, we blocked him on facebook so he is using a fake account on Yelp, Yelp is refusing to remove the slanderous review, I don’t even want the account and am being told once you open it you can not close it, I regret ever advertising on Yelp, this is terrible what is allowed to happen to innocent people because of Yelp.

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Hemal m November 10, 2015 at 2:00 am

True I had a bad exp at local business n posted my rating guess what the manager has a local yelp team member as a friend and got it removed n when tried to contact the they say they do not have to provide any reason wtf this is the name of the local yelp dumbass
Lauryn calotuno avoid any of her reviews

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Jitrenalda Metkimos July 22, 2015 at 8:33 pm

We were all shocked to see the unprofessionalism of management who don’t even have graduate degrees or are PhDs in business and are locked up in their offices collecting bonuses and perks besides their salaries. As for the folks out here, Yelp is no longer regarded as a resource to rely on. Many get blocked without legitimate reasons and others who can barely write decently get posted. Honest reviews, you say? Well, we know of many who counteract a negative review with a positive. Sorry to say that your phony software that checks up on reviewers is a farce! Since there is no way to contact or give you feedback on your website, we will ALL vote with our feet and go elsewhere. Keep up the non-transparency and you will soon be history. It is what it is, you are what you are, and what goes around comes around!!!

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Tinderbox8888 May 6, 2016 at 10:31 pm

I worked there and recently left the company. I can say that the review software makes little to no sense. You will see no picture, no information, 1 review Yelpers stick, while someone with 20 reviews and a picture is unrecommended. We were also forced to be super pushy and aggressive. One call close is the standard around there. Just keep showing information until someone breaks.

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Norman Francis June 20, 2015 at 4:06 pm

To whom it may concern:

There is a fraudulent listing for Attorneys:

Norman and Patricia Francis at
* page drive Oakland NJ 07436
201-405-****

My current location is not in the state of NJ and I AM NOT an attorney. I am an Engineer and my business number is 888-67-STEMM.

Please remove that fraudulent listing.

Norman Francis
no****@gmail.com

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Ruth May 22, 2015 at 2:48 pm

I cannot see the reviews I posted on the businesses. I want to see them to update the information. You claim businesses can’t pay you to get bad reviews removed. I want to talk to someone at Yelp. My phone number is 951-536-****. Ruth

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Hemal m November 10, 2015 at 2:02 am

That’s just fake they get paid n it goes their local reps who eat free food n do personal favors for their dam useless friends n claim to be the best if u follow lauryn catulo on Twitter u will find a lot of indirect info where she’s helped her friends to get rid of negative reviews

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Joy zamora May 19, 2015 at 1:25 am

You guys are real quick to take the money and run, remove a legit review if paid well enough, however you don’t leave a way to contact you. Cowards.

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Hemal m November 10, 2015 at 2:14 am

They r just ….wordless if u know what I mean use yahoo or Google for reviews not yelp its piece of crap

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Chris Lee April 30, 2015 at 12:12 pm

I would like to complain about your support staff especially the pos named Bruce! He is absolutely positively the WORST SOB on your Support team.
This is my case number.

He gave me the weakest excuse ever for why my reviews were not showing up!!! We don’t support the iPhone iOS at this time!!! Liar, liar, another business near me shows up on my iPhone so what’s your excuse now!!!! It will probably be my model of iPhone 6plus is not supported right!!!!

For your reference this is Case #: 3468334

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Brian Briggs April 29, 2015 at 9:18 pm

Dear Sir/Madam;
I have a customer who did a yelp review and appears to have the wrong address for our business. We use to be at the address listed at 5151 post rd, Dublin oh under Complete Chiropractic There is now a new Chiropractic business that took that location and has no affiliation with us. I have multiple patients that are yelp users that want to post a review and are waiting to make certain the address is correct. My request is to have us listed on yelp as Complete Chiropractic llc 6740A Avery Muirfield dr, Dublin , oH 43017 for both Dr. Chuck Markulis and Dr. Brian Briggs. Office phone#(614)798-**** If possible could we have current reviews listed with updated information. Thank you in advance for any assistance you can offer. Sincerely, Brian Briggs

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Jon Collins April 27, 2015 at 2:32 pm

Just wanted to touch base with you to pass on a few letters of reference, attached, and find out if you may periodically benefit from my firm’s expertise. We handle A/R recovery and litigation worldwide, on a contingency basis, specifically on deals with a minimum value of 5k.

My firm is A+ rated by the BBB, and I can provide additional client letters of reference upon your request. Please don’t hesitate to contact me, at your discretion, any time a quick and successful recovery of cash or merchandise is the objective. Whatever the situation, we can get you paid.

Until then, I’d be honored if you would keep my contact info on file for reference.

Regards,

Jon Collins
Miller Ross & Goldman
jco***@mrgpartners.com
** Whitestone Blvd Suite 110
Cedar Park,Texas 78613
(512) 535-**** direct
(512) 879-**** fax

A SALE IS NOT A SALE UNTIL THE MONEY IS RECEIVED.
In the next hour . . .
7 companies will file for bankruptcy. . .what if one of them owes you money or supplies?
58 business addresses will change. . . will your invoices get there?
251 businesses will have a suit, lien, or judgment filed against them. How will you know if one of your existing customers or suppliers is impacted?

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will wipps April 3, 2015 at 6:44 pm

It is a shame that companies like Yelp insist on FORCING people with religious beliefs to do things the way YELP thinks they should do it. that is the way the north korean government works. I thought that in America there was religious freedom to do as their religion tells them. I thought that was what america was founded on.
I think in a few years this country will be worse than north korea thanks to people like the Yelp CEO.

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Ruth May 22, 2015 at 2:51 pm

What religious beliefs are they enforcing? I’m interested to know. None of my business reviews show up!

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equityveritas April 2, 2015 at 8:27 pm

Regarding the open letter by CEO Jeremy Stoppelman to states considering laws that allow discrimination:
Not a very educated or informed person for being a CEO, but very willing to parrot the ignorant knee-jerk blather from interest group ‘alerts’ that mischaracterize and promote a false narrative. Before you start writing open letters, Jeremy, understand what the subject matter is and what the facts are – otherwise you expose yourself as the unreasonable and irrational person that only contributes to bullying, intellectual dishonesty, and mob rule.

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Michael Meyers March 30, 2015 at 10:29 pm

This is in regards to the recent decision by the CEO to boycott Indiana for passing a religious freedoms bill. Newsflash idiot, this is America, being gay is a choice, choosing to not tolerate it is a choice as well. Nobody has the right to force anyone to do something against their beliefs. Not even the wanna be king obama. Hopefully you will boycott Indiana and remove all association with the state as well as any other state you are associated with. Not a single state that has true AMERICANS in it need you or your company pushing the socialist/communist agenda of this current UNAMERICAN administration. I am in Louisiana and we have a very similar bill, please feel free to take your communist agenda out of here as well.

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Hemal m November 10, 2015 at 2:09 am

They r idiots n they prove by their actions n then they think they r not biased well ppl are not as dumb as you think them to be shut off n find some serious jobs u dumba@@ yelp

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Cinny W August 15, 2016 at 1:28 pm

You got it Michael and Hemal, This company is doing business that is NOT the American Way. Shut em down!!!

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Julie March 20, 2015 at 1:24 pm

To Whom this may concern:

RE: On Natural Wellness

Urgent!!

Your website had been illegally published our pictures by an individual Katie B. who stole these pictures from our office without our consent. We request you remove these pictures by Katie B. immediately or legal action will be brought forward.

Thank you,
Julie
On Natural Wellness

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Tom Stambaugh February 6, 2015 at 6:15 pm

I have been a yelper since May of 2008, when Yelp first expanded to the East Coast. I have submitted many reviews, each of them legitimate and reflecting my first-hand experience with the business in question.

I posted a review on August 10, 2012, two and a half years ago, of a Brookline optician (Arcade Optical). Very recently, the yelp robot decided that my review was fake, and moved to the “not recommended” section.

This is rude and insulting. Worse, Yelp offers NO mechanism for addressing this. They offered no notice, notification, warning, no mechanism for me to confirm that it was real or to even know that my review had been set aside this way.

The brick wall that Yelp has erected around itself is as revolting as the arrogant behavior of its robot. It’s clear to me, from my experience, that yelp has ZERO interest in user loyalty. That, in turn, makes each and every review suspect.

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Hemal m November 10, 2015 at 2:12 am

True I posted a similar exp for cvs pharmacy n this local rep of yelp helped it being removed saying it was inappropriate follow her on Twitter n u will find that she’s a dumb failure who couldn’t find better things to do so she’s with yelp
Lauryn Colatuno

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Jennifer February 2, 2015 at 9:30 pm

Dear Yelp,

By reading through all of these reviews I guess I’m not alone in saying that this company doesn’t give two craps about their business clients. Just like a majority of the business owners have said here, you guys love to remove legitimate reviews while allowing nasty, rude, disrespectful people to keep their false reviews on. I have had a handful of REAL customers come to me and ask me why you deleted their comments, I have tried to email you but NO ONE gets back to me! I’ve tried adding my profile picture so that I can actually try to respond back to these losers but instead constantly tell me my picture isn’t good enough? What kind of picture are you looking for? I’ve sent over 10 different face pictures and still nothing. This is such a shame. You guys are pathetic.

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Loren O'Neil January 16, 2015 at 5:58 pm

I am extremely dissapointed and shocked about how rudely i was treated by your employee renee lewis. I tried getting a supervisor or manager on the phone and she hung up one me. Please contact me at 516-305-**** i wish to end my relationship with yelp after this incident.

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Hemal m November 10, 2015 at 2:06 am

Why even have or provide your info to them n if they try to use or harass you knock on consumer affairs or your attorney generals office n that might show them a way to RIP

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Hemal m November 10, 2015 at 2:07 am

Just ignoring idiots is the best policy n do not use them use 4 square or yahoo or google for posting reviews not this piece of junk damm they r rude

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Rufus Yelp the brother of Mr Yelp January 11, 2015 at 8:25 pm

Come on one of y’all corporate punks say something, I hope y’all are the next fraud case on 20/20, because it’s closer than you think.

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Hemal m November 10, 2015 at 2:04 am

Would not surprise me bunch of idiots working who otherwise would be unemployed

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Rufus Yelp the brother of Mr Yelp January 11, 2015 at 8:23 pm

Let’s let the world now how yelp sucks, come on don’t be scared, jump on out there, because y’all suck.

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Wil Salvador December 20, 2014 at 12:50 pm

Why is it so difficult to get help? I cannot find an email or number to call.
Is this what you call customer service?
I want to close my account because of the lack of service and attention when I need help.

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Richard McDermott December 10, 2014 at 12:58 pm

Yelp allowed a posting of a review that is both fallacious and slanderous.
Yelp did nothing to determine the validity of the information on the 11-24-14 posting and it has hurt my business.

I am determining whether it is worth filing a lawsuit against Yelp and the perpetrator.

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Dmitry Paniotto November 28, 2014 at 8:35 pm

After a long struggle w yelp over improvement of my online reputation i m very disappointed in YELP and its policies. No matter what i did Yelp kept negative and defamatory reviews by bitter anonymous office visitors in the most prominent area of my profile despite my complaints . At the same time Yelp sensored not only all positive reviews written by my REAL VERIFIABLE CLIENTS but even erased my disclaimer where i explained to my yelp page visitors that my page was created without my consent and against my will to serve as a tool to damage my online reputation.
My contract w yelp where i paid a monthly fee for enhanced profile is basically a contract w an organization that provides a forum for unscrupulous individuals w malicious intent to ruin my business to tell the public to avoid coming to my office.
Freedom of speech ends where one person uses it to intentionally harm life, liberty or property of another!
And Yelp does exactly that: it actively helps “yelpers” – for the most part vicious and bitter individuals to destroy other people’s livelihood by engaging in vicious defamatory campaign against a specific business like mine and thousands of others. The damage that comes from disparaging online reputation by far outweighs the so called ” freedom of speech ” rights of “yelpers” because yelpers do not risk ANYTHING by posting their offensive comments while businesses they defame lose scores of potential customers unwilling to become actual customers due to negative reviews and low star scores. Sooner or later YELP will have to either change its discriminatory practices or be abolished .
I will explore the opportunitues of uniting small businesses in anti Yelp campaign to raise public awareness of harmful activities by Yelp that lead to loss of business for many companies and as a results employees lose their jobs and customers lose quality services.
In the meantime to stop continuous harm to my online reputation i request that Yelp erase my profile completely and if anyone attempts to create it again i will continue requesting that new profiles be immediately erased.
I request also not to be charged an early cancellation fee for canceling my contract w Yelp since Yelp acted to breach this contract by continuing to cause damage to its own customer – refusing to remove flagged defamatory statements by anonymous non clients from recommended review section.
Im looking forward to your cooperation in this matter.
Dmitry Paniotto
Paniotto Law Firm managing partner

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Jake Loveland September 28, 2014 at 11:48 am

Hello,
My name is Jake Loveland. I am the co-owner of Eagle Moving, LLC in Fort Myers, Florida.
Our business started in July of this year and we are trying to gain more business by advertising on social media. Yelp is on site we send links to all of our customers after the job is done to let us know how the job went. We currently have 4 good reviews that your site has not recommended due to the content, I am guessing. These are real reviews and would definitely help our small business grow if they were spotlighted on your site. If this continues I will no longer put your sites link in the follow up email. I hope this issue gets fixed and I do understand why they might be flagged but in this case the site is wrong. We give great service and just want to get our name out there.
Thank you for your time. I look forward to hearing back from you.

Jake Loveland
EAGLE MOVING, LLC
e*@gmail.com
239-285-****

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Sofya September 20, 2014 at 1:15 pm

Why did yelp remove my negative post for Athenix Institute in Irvine Ca.

Athenix flagged and yelp removed it asap… why didn’t
yelp give me an opportunity to explain. there was nothing in appropriate about my review, I posted my bad experience after paying them thousands of dollars.
Is Yelp being bias? My post was removed…… why yelp? It was a valid true experience.

My post: Irvine office:
I’m still waiting to write a full review, maybe another month.
So far…. after giving my money to Athenix and procedure, I don’t have positive things to say, I hope this changes.
3 times my appointment rescheduled, annoying.
Dr or anyone else never called me once to see how I’m doing (except to reschedule).

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John August 12, 2014 at 5:09 pm

I need someone to call me ASAP. MILO AND PENNY ARE THE SAME PERSON AND FAKE POSTINGS. I just spent the last two days in court and at the Santa Ana police department on a problem with a post on your web site. I have sent emails to your support team and no one has contacted me todate. I have the police report supporting documents from the court and the DA’s Office as well as CSLB , Police department and a TRO on the person MILO posting fake information on Yelp on my company. This guy has posted information not only on your site but BBB as well as service magic telling the people that I am a child melastor. I can send over all the court documents as well as the police officers name and badge number. I also have the name and number of the DA office that is working on this case. This email is putting YELP on notice is new damage to my company from this point on Yelp will be held responsible for. 8/12/2014 @ 9:00 am I have sent over 3 emails in 3 days John Alves

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chris August 9, 2014 at 4:25 am

i wrote on here earlier today and it seems that Yelp has erased what i said what a shame they cant take what they are allowing to be dished out. i will make it my mission to make sure everyone knows how you do business and how your site really works. you allow Racist and False reviews. you do not respond to business on your site. you use Tradmaked names on your site that you have no entitlement to, which will come back to bite you. what a shame you have wronged so many businesses. your company is a joke.

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chris August 8, 2014 at 9:59 pm

i have a business, The Plano Tortilla Factory i decided to use Yelp to gain more customer traffic. What a mistake. this site is self promoting only ,they remove good reviews and allow racist reviews to remain on the business’ page. i was contacted by yelp to “buy” products and services from them when i first created my page. i declined, i have requested the racist reviews be removed ” through their channels” but they still remain. i have asked for someone from Yelp to contact me, they say they do not contact by phone. only email. this site is a joke. why dont they put their own site on Yelp for us to review. apparently anyone who thinks they are a critic can post on the site. these people have no idea what they are talking about. i understand not all businesses are flawless, mine for one, but when people are allow to make “False Claims without knowing the facts about a business then Yelp is just another Fake, Self Promoting Mindless run company. when you “TRY” to inform Yelp they do not respond. I will not use this site nor do i recommend anyone else use this site.

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Madeline Jones July 8, 2014 at 10:07 pm

Shame on you..I own your stock…I have written only 4 ethical reviews -some about unethical companies and you have choosen to bag them…Some of the most important reviews never get published…how can your company play god…
That is why I am selling your stock…

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jami steinberg July 2, 2014 at 11:59 am

I am recently retired from Corporate America from a top Global Business. If I learned anything in my 32 years it was customer satisfaction and continuous improvement are the business tools for success. My husband and I decided to start a food truck, Grill Chasers , in the Chicago suburban area. Within two months we are receiving calls every day for private parties, invited to office complexes for lunch and events and trying to manage our calendar. Yelp is a business tool that I’ve used occasionally. I was approached to buy advertising and knowing that yelp is used for food service decided to open a business account and investigate whether advertising was a smart business move. Here’s what I’ve learned. 50% of the reviews (that I know of) have been immediately taken off of Yelp. The explanation was that the people who did the review are not “elite” members or use Yelp “a lot” so the software can’t distinguish between a new Yelp customer vs. a business owner trying to do something “illegal”. Yelp tells me this has nothing to do with not advertising with them. (yet) It is random. I have no idea how many customers have sent Grill Chasers a review in Yelp. I only know last night , in Evanston, three new customers loved our food and showed me their “yelp” review. When I looked this morning, they were all removed. I don’t even know these people or their names. As a new business owner, I’ve had so many customers tell me they loved my food. Was it wrong of me to ask them to Yelp us? I would love to know your opinion?

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ndndnd June 24, 2014 at 5:45 pm

YELP offers no customer service and seems to be hell bent on putting the business owner out of business, instead of the sick, twisted person who posts negative things without merit, because they think they might be entitled to abuse you. I am a bandleader and this weekend, a sicko videographer, who did not bring his equipment to the wedding, physically assaulted my sound man, called me the most despicable name a woman can be called, and then used the F word and tried to hit me with his camera, in the middle of the reception, mind you , because I wouldn’t give him access to my equipment. He them went on to post on YELP…a Vendor posting is NOT Allowed…so Yelp allows any person to post without checking the validity. You can NEVER reach YELP, their customer service is non-existent and they seem to favor the sicko, who should NEVER be in a room with human beings. I have tried to reach them on a number of occasions and oh,yes, they REMOVE the positive reviews and leave up the negative ones. This is a public company that needs to be investigated and SHUT DOWN

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Madeline Jones July 8, 2014 at 10:12 pm

sorry to hear your story–my is the opposite…I wrote a negative review about a boat owner who cheats people on trips. overcharges and uses their credit cards without permission..Guess what? Yelp bagged mine and six others who were accurate and leads in with the line-“great honest man to do business with…their stock is tanking..

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Rich May 27, 2014 at 4:24 pm

The biggest problem with Yelp is the total lack of ANY SUPPORT from the company to PAID ADVERTISERS! There is no one available to talk to- EVER!

HEY YELP! TAKE SOME OF YOUR CASH AND GET SOME CUSTOMER SERVICE PEOPLE!- WHAT A RIPOFF!

Wharton Business School text book example of a company that is just in it for the money without regard for its customers…

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Matthew Weaver May 16, 2014 at 11:50 am

Yelp appears to encourage and only highlight negative reviews. There are FIVE reviews posted by people I can identify as real customers, yet these are minimized and explicitly listed by Yelp as “5 other reviews that are not currently recommended “. Now, I have a person months later post a negative review, a person who by his own admission is NOT a customer, and his review gets marked “1st Review”. Why? Are only negative reviews promoted and welcomed?!

Yes, Yelp says “5 other reviews that are not currently recommended “. FIVE positive reviews by real customers are minimized and the negative review by a non-customer promoted as “1st Review.” Please tell me there is something wrong with this picture!

Respectfully,
Matthew

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Denise May 12, 2014 at 11:30 am

I recently spoke with Jordan, from Yelp.com to advertise our small mom & pop restaurant. When I told him “NO” repetedly, he was agruing with me on the phone because I was “making the biggest mistake for not advertising on Yelp”. Makes me wonder what kind of review my free site will generate. I have never been spoken to and pressured from a sales person in my 43 years in business. Have done quite well with out YELP for all these years. Now lets see if I can have my site removed….

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marsha Birnbaum May 7, 2014 at 6:04 pm

Yelp has a very poor business model. We never signed up or chose to be part of yelp. When we call for support to discontinue ; there is no one who will take the call.
Per,Scott Pelley on this weeks (april, 2014) CBS “60 minutes” Yelp “edits reviews” with an unauthorized protocol. Having a son who is a Director at Amazon and in charge of 6 teams ,we see how quality companies handle themselves.
As Loyd Bensen once said: in a political debate…. ” I knew Jon Kennedy and you , sir, are no John Kennedy” .
I hope you are either wise enough, or old enough to understand the context of the quote.!!!!! Marsha Birnbaum Bryn Mawr. Pa.

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Sandy M May 5, 2014 at 12:57 pm

I think any business should have the right to erase their information or decline to participate on yel, specially when you don’t have the same business
!! remove me from yelp, it violates the privacy acts of any human being remove me !!!!!

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Avrom Fox May 1, 2014 at 9:02 pm

I own Rosenblums World of Judaica. We are a specialty retailer who sells Jewish books and Jewish ritual items to the public. We deal with Jewish people. and people of all other religions. “We pride ourselves on the respect and sensitivty we demonstrate to our customers. Some people are anti semitic, and have written reviews which are lies, and are designed to hurt us. Look at the most review by Eden S, They accuse of being racists. It is preposterous. Another old review accuses us of only caring about religious Jews. These are people who are trying to hurt us. I have flagged these reviews and contacted them to no avail. Isn’t it interesting that there are 11 hidden reviews which are almost all 5 star and have not been published. I wrote you and you tried telling me about your software searching program. That is crazy.

I am imploring you to have these horrendous reviews removed.
Rosenblums world of Judaica Skokie, Illinois

Avrom Fox

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Frank Montoya April 15, 2014 at 2:16 pm

Hello,

Your automated Recommendation Software is NOT WORKING AND REMOVING VALID 5 STAR REVIEWS FROM OUR YELP POST. PLEASE ADDRESS THIS NOW AS THIS IS REALLY HURTING US AND WE DO NOT WANT TO PAY YOU TO USE YOUR SITE IF YOU REMOVE OUR GOOD REVIEWS AND ONLY POST NEGATIVE ONES!!!!! -SUPER FRUSTRATED BUSINESS OWNER

WAGGY WALKYS PET CARE
VIRGINIA
703-957-XXXX

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Lori March 24, 2014 at 10:41 am

Same story different small business name. All my good reviews from all over our great country filtered out. I have to apologize to customers thru Yelp that left me a 5 star review. I tell them, ” Thank you for the wonderful review but Yelp wont let me have good reviews because I wont pay for advertising.

But faxing the legal department right now. Check with your State Attorney Generals Office.

My new terms and conditions POSTED AT MY DOOR

Terms and Conditions
NO Solicitations
NO YELPERS*

*Terms and Conditions: Please provide your real name, real address, real phone number, real place of employment BEFORE you go onto yelp.com and leave a review for Livingston Antique Outlet. Otherwise your review will read…..the parking lot looks nice By entering you agree to our terms and conditions.
Unfortunately with over 3,000 NATIONAL ARTICLES ON YELPS AND HUNDREDS OF THOUSANDS OF COMPLAINTS FROM BUSINESS OWNERS SAYING BECAUSE WE WON’T ADVERTISE FOR THOUSANDS PER MONTH WE GET ALL OUR GOOD HONEST REVIEWS FILTERED AND “BAD REVIEWS FROM OUR COMPETITIORS, FIRED STAFF OR TERMINATED DEALERS upheld.
Headlines call it Extortion 2.0
Google Small Businesses and YELP over 96,000 headlines and the same stories as above
Sorry to the good Yelpers, you all get filtered out on my site….go look at our filtered
Terms and Conditions
NO Solicitations
NO YELPERS*

*Terms and Conditions: Please provide your real name, real address, real phone number, real place of employment BEFORE you go onto yelp.com and leave a review for Livingston Antique Outlet. Otherwise your review will read…..the parking lot looks nice By entering you agree to our terms and conditions.
Unfortunately with over 3,000 NATIONAL ARTICLES ON YELPS AND HUNDREDS OF THOUSANDS OF COMPLAINTS FROM BUSINESS OWNERS SAYING BECAUSE WE WON’T ADVERTISE FOR THOUSANDS PER MONTH WE GET ALL OUR GOOD HONEST REVIEWS FILTERED AND “BAD REVIEWS FROM OUR COMPETITIORS, FIRED STAFF OR TERMINATED DEALERS upheld.
Headlines call it Extortion 2.0
Google Small Businesses and YELP over 96,000 headlines and the same stories as above
Sorry to the good Yelpers, you all get filtered out on my site….go look at our filtered
Terms and Conditions
NO Solicitations
NO YELPERS*

*Terms and Conditions: Please provide your real name, real address, real phone number, real place of employment BEFORE you go onto yelp.com and leave a review for Livingston Antique Outlet. Otherwise your review will read…..the parking lot looks nice By entering you agree to our terms and conditions.
Unfortunately with over 3,000 NATIONAL ARTICLES ON YELPS AND HUNDREDS OF THOUSANDS OF COMPLAINTS FROM BUSINESS OWNERS SAYING BECAUSE WE WON’T ADVERTISE FOR THOUSANDS PER MONTH WE GET ALL OUR GOOD HONEST REVIEWS FILTERED AND “BAD REVIEWS FROM OUR COMPETITIORS, FIRED STAFF OR TERMINATED DEALERS upheld.
Headlines call it Extortion 2.0
Google Small Businesses and YELP over 96,000 headlines and the same stories as above
Sorry to the good Yelpers, you all get filtered out on my site….go look at our filtered

Try this at your own business. EVERY DEALER I kick out for non payment or fired employees write fake reviews.

11 Antique Mall and I are going after my latest false review who came in my store from minute one out to get us. Luckily the dumb dumb wrote a check which my bank sent me:) I forwarded all the info to 10 other antique stores and this Friday the 28th we are meeting with two attorneys in two states and she is a reseller and hates THE BEST STORES:)

LORI WENGLE

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Tiffany March 19, 2014 at 2:56 pm

I have had so many problems with yelp. tjoin in on this class action lawsuit give them a call 415-673-XXXX talk to larry murray

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Lori March 24, 2014 at 9:31 am

can u go to my website and call me this website in not allowing me to view the whole site or email me at
jwengle at Livingston antique outlet dot come
wont let me leave the address right:)

Lori Wengle

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Diane March 17, 2014 at 1:28 pm

Yelp is a scam. 2 Years ago i could talk to someone from Yelp. They took off a review they knew was a scam. Guess what they put it back a couple weeks ago. if you don’t pay Yelp their extortion money they screw you. Then they take off a review , where we supplied free rentals for a fundraiser for a little girl that died. Never expecting a review. They take it off, wow that is really cutthroat . Someone help. To do that to a business is the worse . They wont answer the phone , they have all the power , and love it.

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Eddie Estabrook March 3, 2014 at 12:10 pm

I Have a small tree service in Folsom and someone posted a terrible review but I never worked or even heard of this person. THEY SAID I TOOK 3,000 DOLLARS up front and never showed up to do the job. THAN WAY I DONT HAVE A CONTRACTORS LICENSE AND ALSO SAY I TOLD THE THEY SHOULD CUT PROTECTED OAK TREES without a permit.
I have never do anything like that i am a fontractor and if that was a true complaint they would go to the police or the contractors board to solve the issue. This false statement has really really hurt my reputation as a person and a company. I have recieved calls from people asking about this and its just terrible and degrading. Yelp has responded numerouse times and said its legitimate . I am at wits end i really dont know where to turn. TO SLAP MY FACE THE COMPANIES ADVERTISEMENT DEPARTMENT CONTACTS ME OCCASIONALLY ASKING ME TO JOIN THEM. IS THERE ANPYTHING I CAN DO I AM WILLING TO GO TO THE MEDIA OR JOIN A LAWSUIT.

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faiza malik March 1, 2014 at 1:32 am

We need some help about over restaurant sombody make k yelp id from over restaurant we need information please help us

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carl ragel February 11, 2014 at 8:00 am

I only have one review – it’s a great one and after a few weeks, Yelp hid it under their ‘not recommended’ category. I’ve written them twice and gotten the same crap – it sounds too good to be true to their algorithm. So I get my weekly report – with zeroes – and write another one – this one gets rejected for having invalid information in it, but it’s not pointed out. Here is what I wrote them today

Me again – I’m still torqued that the only review I’ve ever gotten on Yelp was turned down by your recommentation algorithm. I get no peace knowing that you apply the same rules to everyone. I care about me and my business.

I do know that these clients whose review you so cruelly rejected are so pleased with our work that we’ve gotten three leads from them – even one via their bug man who passed on their satisfaction to another of his clients. Yet once every week or two we recieve another love note from a happy client in the mail with their check. And these do me no good on Yelp – but they do cover a section of a wall in the office.

All I can do with these is post them in Constant Contact. You won’t let me do anything with them on your site. I am reluctant to suggest folks ‘check us out on Yelp’ because I have no reviews. Why? Because your ‘even-handed’ algorithm won’t post it.

I’ve had one of your reps contact me about an advertising package on Yelp. This is a conundrum. Why would I advertise on a site that negates the best form of advertising? A happy customer.

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manny's barber shop January 20, 2014 at 3:51 pm

i asked so many times to yelp from 14,7,2012 until today i don’t need any good viewers or bad come from your website for my business i phone them few times very hard to reach them take month to find right person talk to ,but they ignore you ,take them out there website why? because they want you sign in the web show they have lots viewers and you be come there targets and customer ,all you take minutes manny’s barber shop east Columbia New Westminster-BC Canada and you put your self in my shoes -if i said like this abut yelp what kind reactions i will get let be honest to each others the men walk to my shop want get hair cut ,i did for himas best my knowledge every second hair cut he want get free for time of 5 i asked him better to take his business to some where ales,what would you do? take look what kind massage he left as bed costumer . i not ever pay to yelp to remove ,your company destroying not helping ,if you learn from bed politic divide and concrete business this wrong polices. thanks manny barber

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Steven Vale January 16, 2014 at 12:34 pm

I am in the same boat as all of you. Yelp is a one site wrecking crew. Some idiot posted a negative review about my business after I refused to by advertising on Yelp. Yelp allowed the review to stand even though the person actually never had any services here. I have 7 4 star reviews that are ‘not recommended’ by Yelp and hidden unless you click the “not recommended reviews’ link. These are all 5-star rated reviews. But of course since I refused to buy from Yelp I am getting screwed. Try contacting Yelp. You can’t talk to a real person and an on-line request for contact never results in a call back. I think a class action lawsuit would be appropriate at this point to force Yelp to do the right thing. This is a very unethical way of doing business.

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Modesta V January 28, 2014 at 9:59 am

WOw, I dont understand how this can be legal, they can just wreck people’s businesses like that ha! Wow, I have a sick son, and I need my work to pay for his medical treatment, yelp has managed to destroy my business, i also have my good reviews hidden from the public. there must be a way to stop these people. I agree they are very unethical.

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Chris Frait December 24, 2013 at 10:26 am

I am just learning what others have apparently known for a long time – that yelp is a fraud. I have around fifteen reviews for my business total. Nine of them, all positive from longtime customers I have had for years, have been “filtered.” Two negative ones from one-time customers (one of who is literally insane and has been cyber-harassing me) are posted front and center in the unfiltered section. Yelp has not reponded to my complaints. Looking back, I now realize the “filtering” began after I refused to buy advertising on yelp. They are a criminal organization of extortionists and need to be prosecuted. If anyone knows how to join this class action lawsuit, please advertise it somewhere so I can see it and join.

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Jackie December 6, 2013 at 3:12 pm

Just wondering why Yelp does not allow comments on their own organization. They would have one star for sure.

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Irina K. December 2, 2013 at 7:50 pm

No one is available to talk on the phone, the same situation with fax number (it is not connected as a fax line). It is a waste of time trying to reach Yelp. We are contemplating to commence legal action against Yelp Canada due to the derogative, false and detrimental action of this company against our company by not publishing comments/review, and or feedback submitted by our clients, and instead publishing on Yelp Canada’s website the false comment/review submitted by a person who was never been our client. Every time a new review or reviews are published on Yelp website regarding our company, three days later they are, for unknown reason, end up in the trash.

WHY YELP DOESN’T HAS ACCOUNT FOR ITSELF IN ORDER TO ALL OF US COULD LEAVE FEEDBACK ABOUT THEIR SERVICES!!!

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Stephen Bach November 6, 2013 at 2:33 pm

Despite many, many positive reviews, Yelp CONTINUES TO REMOVE them in favor of the negative. This started WITHIN ONE WEEK of turning down the advertising “offer” a few years ago. Every single NEW positive review disappears within 24-48 hours!!! And despite multiple email inquiries, NO ONE has bothered to reply. This site is a scam.

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JMC November 1, 2013 at 2:47 pm

Yelp is a new member of the group ALEC. If you are unaware of ALEC and what it does, look it up. ALEC stands for American Legislative Exchange Council.

Research ALEC and then see if you can support a company that has decided to join forces with it.

I know I can’t. And won’t.

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Michael FLores October 31, 2013 at 1:55 pm

I have nothing but bad reviews on my site and all the good ones hidden.THere is nothing but profanity on my reviews from an uber-man hating Lesbian…….Im asking that htese post be deleted they are hurting my company…..

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Linda Ellison January 31, 2014 at 7:52 pm

My experience has been exactly the same on Yelp I am interested in forming a class action suit. If interested please email me at Linda@LindamellisonXXX.com. Or have you already joined one?

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shelley davis October 9, 2013 at 9:44 am

THERE IS RETALIATORY FAUX FEEDBACK ON MY PAGE AND YELP WON’T REMOVE IT…IT’S RUINED MY ENTIRE LIFE…YELP…TAKE THE FAKE FEEDBACK OFF…

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shelley davis October 9, 2013 at 9:37 am

ease help me! I have been working with boarding/training dogs for over 35 years. Recently an animal abuser that was raided by the UCSPCA, had his animals confiscated and unfortunately due to an inept district attny got them back after several had to be euthanized.

In retaliation for me being very vocal in the situaution, he used fake emails to leave horrendous feedback about my business on yelp. After 35 years of public confidence, no one wants to use me anymore due to the bad feedback. I have had potential clients ask for their deposits back after reading the reviews on yelp. 95% of the negative are from this animal abuser named Bruce Van Bramer under fake emails. Claims like my yard is a mess, or that I sleep until 3pm are outrageous lies. It’s 9:24am and I’ve been up for 2 yrs! No dog lets you sleep until 3pm!!!! Here is a link to one of the articles confiming what I’m saying: http://www.recordonline.com/apps/pbcs.dll/article?AID=/20060915/NEWS/609150326&cid=sitesearch

All that shows when people look me up on Yelp is the two worst bad reviews and people do not know how to go to filtered. I’m pleading for the good reviews to be showing on the opening page and begging even more for my listing to be removed. At this point I’m so distraught that I may need to start another business under a different name and beging my life again at the age of 70. Please help me. Yelp wasn’t started to ruin people’s lives but it seems in my case that is exactly what’s happening. I am sooooo good to the animals and work in rescue and as an expert volunteer on allexperts.com with an excellent rating..I truly do not deserve to be ruined and publically humiliated by yelp. Begging for your help!!! Thank you.

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Steve September 26, 2013 at 8:14 pm

James,
Unless something changes my mind within the next few days, I too am for a class action lawsuit against Yelp. They have slammed me with a negative review, which is a retaliatory review from someone that I had complained on, while disallowing any and all positive reviews.

WOW, these people at Yelp really know how to present a true picture of businesses. Right, NOT. I guess that they are of the belief that only NEGATIVE reviews are worth showing. I don’t think that the courts will see it that way.

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shelley davis October 9, 2013 at 9:39 am

please let me know if there is another one…szukidavis@aol.com/ Yelp has destroyed my life…after 35 years of success I now will have to create a new business name and clientelle…rotten company…actually evil to the core.

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BOB CRANE January 12, 2014 at 1:31 am

THEY DI DTHE SAME THING TO ME JERKS

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James Bennett September 25, 2013 at 5:18 pm

I and many other business owners find Yelp’s business model to be rather stinky.

From the cozy relationship it enjoys with other on line reputation consultants. To the brand of passive extortion that Yelp employs to garner membership. To the pushy sales people.
To an inability to ever talk to a warm body at Yelp.
The only way you talk to an actual person at Yelp is either through a sales rep, or if you give the sales person heat they refer you to ‘legal’.
One gets the impression that they are quite used to getting heat, and quite used to simply twitching to hardball and referring folks to their legal department.

If someone from Yelp doesn’t return my call, or get with me soon, I’m doin’ something.
Not sure what yet. Spearhead a class action, protest in front of S.F. headquarters or both.

I’m tired of good reviews being ‘filtered’ and bad ones from years ago being front page.

I know many other business owners who feel the same way.

A resonse-able business man, James Bennett w.707.568.XXXX

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JMC November 1, 2013 at 2:55 pm

James,

I am not surprised to see here that Yelp does not do anything about the damage it does to individuals and their businesses. I have read negative reviews on Yelp only to find that the business is NOTHING like the review.

I have read what appears to be fake reviews from individuals with an agenda against the business they are reviewing.

Yelp is now a member of the massive juggernaught lobbying group known as ALEC. You can get an idea of Yelp and their business motives and agenda by researching this group. It stands for American Legislative Exchange Council and they create and get passed some seriously damaging legislation around the country.

Do your research and see if you can agree with Yelp joining this group. Then pass the word on that Yelp has joined forces with a group that would pass laws that impede on your civil rights and your ability to fight back against companies such as Yelp when their products harm people.

Good luck in your fight. I am rooting for you.

JMC

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Pat Gotto November 7, 2013 at 2:58 pm

I too, am interested in a class action law suit after reading all these posts. I have one blaring liabliss post that needs to be removed or I’m suing either by my self or with others.

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Penny Randall September 20, 2013 at 6:36 pm

Your response simply re-iterated what the Yelp FAQ on reviews said. The only reviews left on my site are negative from two years ago. I want my positive reviews replaced as they are legitimate and after looking at other businesses with many positive reviews I respectfully request you evaluate the reviews that were taken off by your filter, which appears to be flawed, and restore them to my site.

2nd em to Yelp
I have responded with details and have had no satisfactory communication. Just to let you know I was recently in an E-Marketing class and out of 30 people 10 had a bad experience with Yelp and your review of review process. The instructor said this was not the first time he had heard this complaint and in his mind Yelp was facing an eventual class action suit by disgruntled business owners whose reviews had not been posted reducing their star rating and hurting their business, as it has done mine.

I ask again please replace the reviews that my clients posted. When they don’t see their review they call me and want to know why it is not on Yelp.

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James Bennett September 25, 2013 at 5:23 pm

Penny, read my comment, I feel the same way. I akin their model to passive extortion.
They profit, we suffer. I think unless Yelp contacts me and handles my Yelp page in a more fair and equitable manner, I’m ‘gonna spearhead a class action law suit.

We’re not alone, evidently the Feds just lodged a sting that proves a much less than honest business model.
http://www.huffingtonpost.com/2013/09/23/fake-yelp-reviews_n_3976415.html
If you feel the same way, e-mail me jamben143@yahoo.com
-James Bennett

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Damien D September 8, 2013 at 2:33 pm

This is now happening in Australia. Owning my pizza shop with my brother for nearly 10 years, and working our guts out to pride ourselves in good food and excellent services, to recieve 3 reviews from yelp pioneers, (as i now know) within a week. We use a POS system to take orders, but ask 90% of our customers we can remember their name when they come in, their usual order and even recognise their voice over the phone. As soon as we saw these reviews we wanted to fix the problem straight away, so we looked on our client data base to find these customers. We tried by name, we looked at order history we went as far as entering every phone number we received in a 3 month period from the dated reviews. We definately did not see their faces in our shop and their descriptions are definately inaccurate. We asked for the reviews to be deleted with no luck. This was 2 years ago, its forums like this one that urges me to get the truth out about yelp in aus, and especially adelaide. I decided to messege one of these yelp pioneers recently with her finaly admitting she was paid to review my business and deleted her review. How nice of her to delete it, i forgive you for slandering my pizza shop for 2 years. I will not stop until the final 2 reviews are removed plus fillterd reviews. Good or bad i do not want my business asociated with yelp https://twitter.com/d_rumma84/status/376753943721680896

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James Bennett September 25, 2013 at 5:25 pm

I think it’s time for a class action suit against Yelp.

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Bob Gibson August 23, 2013 at 12:33 am

I have the same problem they keep taking my good reviews and that’s not right. I have 3 reviews showing and 9 filtered. Your system sucks. My wife and I work hard and we have good reviews because we put out very good food. we are the BBQ shack Skagway, Alaska. I wish you folks would call me so I could tell you how bad your company is.

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John DiPrimio August 28, 2013 at 12:36 pm

Bob,
I have 25 filtered reviews all 4 and five stars.Only my negative reviews from 2 and 3 years ago are shown up top.I refuse to advertise with a bunch of extortionists.
Yelp SUCKS AND SHOULD BE SUED
John
Narberth cafe. Philly PA.

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Damien D September 8, 2013 at 9:20 pm

Yelp is a joke. Its happening in australia now. Been here for about 2 to 3 years. Lucky not many people know about it, but it is starting to get out there.

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James Bennett September 25, 2013 at 5:26 pm

We all have the same experience. I think it’s time to lodge a class action suit against Yelp.

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shelley davis October 9, 2013 at 9:43 am

EMAIL SZUKDAVIS@AOL.COM WITH CLASS ACTION INFORMATION. FILE A BBB REPORT AND COMPLAINT TO THE ATTORNEY GENERAL WHO SEEMS TO BE IN BED WITH YELP UNFORTUNATELY.

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chris August 8, 2014 at 10:16 pm

i agree. my business name is a registered Trade Mark. Yelp said they cant remove a business, but they still continue to make a profit from the people that use their site and pay for services, the same people that write reviews “Elite”. they are profiting off my Trade Mark.

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Carolyn Ceglia August 11, 2013 at 10:00 pm

I have the same complaint as everyone else on here! Where did all my reviews go? Why do I now have no stars? I went from 5 stars to 0 stars! I am one of the idiots that chose to advertise through your company and the account manager is a joke!!! He claims its not his department to help me with my issues… I will now stop paying you until you correct your false advertising. Carolyn Ceglia/ Splish Splash pet grooming, Valley Village, CA 91607
818.358.4322
Yelp sucks!

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Blane Ellsworth July 23, 2013 at 5:57 pm

please call me at 707-252-1156

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Colby Coward July 2, 2013 at 3:01 pm

For a business promoting customer service I give you one star. I have called the phone number and cannot get a live person on the line. I would like to know why my 4 star and 5 star ratings are being removed from the reviews and only the negative reviews are being handled. I look forward to hearing from someone about my issue and hope that my review of you does not disappear prior to our discussion. I would be open to updating my review when someone contacts me via phone.

Colby

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James Bennett September 25, 2013 at 5:50 pm

Colby, we’re thinking about launching a class action law suit and i don’t think gathering support will be a problem. Being in small business is hard enough without Yelp’s brand of passive extortion sabotaging our good name. They profit, we suffer, we’re sick of it.
Give me a call -Jim 707.568.XXXX

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shelley davis October 9, 2013 at 9:40 am

Jim..they deleted your phone number..please email me at szukdavis@aol.com regarding the class action lawsuit. I’m desperate.

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schwartz June 26, 2013 at 7:08 pm

I understand someone is going to be reviewing a local bar in Winnetka, Calif by the name of Silly’s Cocktails. This bar is run by a felon (his mother is the owner) on probation, is a tweeker and has tweeker customers in the bar all the time, there have been several fights there, the police have raided the bar several times as well, finding drugs, etc. As well, this bar is the biggest shithole in the San Fernando Valley. Just so you know.

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Terry Thomas June 19, 2013 at 1:59 pm

I agree that Yelp’s “filtering” system is a scam. When we declined to buy your exorbitant marketing package, suddenly three of our five star reviews vanished, and our two less-than-perfect reviews shot to the top of the page. Your salespeople continue to call me, and all claim that it’s your magic “algorithm” that determines what reviews are legitimate. I call BS. Yelp is online extortion of the worst sort. You cannot present yourselves as lily white protectors of consumers while simultaneously hawking marketing services. It’s an inescapable conflict of interest.

Merchants in the area now have a spoof of your “I love Yelp” that says “I hate Yelp”

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James Bennett September 25, 2013 at 6:15 pm

Terry, couldn’t agree more. Yelp’s business model is very stinky. Since I can’t get anyone to ever return a call or e-mail at Yelp, I’m thinking about goin’ the long way and lodging a class action law suit. Yesterday i realized that a long standing previous customer of mine wrote a favorable review a few days ago and it was removed. I too have many good review that are ‘filtered’. But bad ones from years ago are front and center.

I’m tired of Yelp’s brand of business black mail and many of us are ready to do something about it.

Yelp, better back to me before this thing blows up. James Bennett w.707.568.XXXX

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Harold Gaubert May 19, 2013 at 3:00 pm

Your filtering system is totally corrupt and we will continue to refuse to advertise with Yelp due to the corruption in your company. All of the legitimate numerous 4 star and 5 star ratings are immediately removed by your filtering system. Yelp goes out of its way to manage businesses to poor ratings only because they do not advertise with you. I talk to businessmen all of the time and they all concur with your corrupt filtering system. So, the best way to deal with this matter is to expose your corrupt practices to other businesses, chamber of commerce members, city officials, customers, and the list goes on. Yelp is right up there with the recent intimidation practices used by the IRS. I suggest you look at the long list of 4 star and 5 star outstanding reviews from our customers that you have erroneously eliminated. Customers are complaining to us about your practices. At this point going forward, you will be directly hearing from them if 4 star and 5 star reviews are eliminated. At this point YELP is totally useless as a legitimate tool used by any customer. Your sales people call every month for us to advertise and not one can explain how your filtering system works. But, one sales person did say that if we advertise with YELP then the reviews will improve, So, the Smoking Gun has spoken!!!! How can YELP executive officers and Board of Directors even sleep at night?
Guess you will delete this posting, as you do not want to be exposed for your corrupt practices. By the way I give your company a 1 star!

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John DiPrimio August 28, 2013 at 1:33 pm

Harold,
I could not agree with you more.
I own a small cafe with a very limited budget.Yelp is quickly losing credibility with my customers.Their reviews of my cafe are always filtered (4 and 5 stars).What is to stop a disgruntled employee from totally trashing you.That has happened to me.
A dive tavern a few doors down that is filthy with mediocre food gets 4 stars,you gotta be kidding me!
Will a YELP EXEC.grow some and call me.610 952 XXXX.
The only people I talk to are young clueless sales reps.
John D.

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shelley davis October 9, 2013 at 9:41 am

They blocked your phone number..please email szukdavis@aol.com with class action information.

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James Bennett September 25, 2013 at 6:16 pm

Wow, looks like I’m not the only one pissed off.

I think it’s time for the business community to lodge a class action law suit against Yelp.

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La Scala Restaurant May 15, 2013 at 8:55 pm

I am sending this message for La Scala since I am the head waiter there and Las Scala has an account with you. How do we go into your website and correct the hours for the restaurant. Right now you have us open only one day a week and we are open 7 days a week with lunch dinner (and no lunches on Fri, Sat and Sun.) Please advise as to the procedure to get into that area of the website to correct things. Thank you. Bruce White

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Yogies Yogurt May 12, 2013 at 2:56 pm

Yelp;

This is my second time inquiring about the same problem. The situation is when there are five or six review on my store ,Yogies Yogurt, within a few weeks when I log back on all of them are gone. Are these removed by poor software programming or some of your IT people? All the reviews are favoritable with no prompting from anyone.

Yogies Yogurt

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Angie August 23, 2013 at 6:29 pm

We all have that problem. I hate yelp for this very reason. My customers were loyal, loved us and posted great reviews (minus the few of course, that were butthurt by one thing or another that we had no control over). Only for me to see a very large majority of them in the “filtered” section. Yet they still sent us the “people love us on yelp” sticker. It shouldn’t be up to this stupid company to decide who is legit and who isn’t. Every single one of them have emailed yelp personally to complain to no avail. Yelp is not a good, reliable review site, it’s a highschool full of clicks and popular groups. There are many of us local owners that wish our businesses weren’t even associated w/ them but there’s apparently nothing we can do about it. I even sold my business to focus on my family and have been trying to get them to change the name for the new owner and they won’t oblige. Yelp truly does suck, lol. I will never use this site for anything again and canceled my account today. Done.

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Kim Stroumbos May 3, 2013 at 11:40 am

I need name of my new rep….Andre used to call on my periodically but he is no longer with the company. I am in Denver, CO.

Could you please have his replacement get in touch with me?

Thx.
Kim Stroumbos

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Khatera March 20, 2013 at 3:36 pm

hello,
My name is Khatera, and I have been leaving messages in yelp for the past few months. I have not had anyone get back to me. I am a bussiness owner, and an old sales man had open and account under Motor Team Inc. a while back. I would like someone to contact me, becasue I have a few questions. thank you !

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ciprian muntean March 2, 2013 at 8:22 am

As a non chain restaurant in a small town, a large procentage of new customers are driven by web outlets for information such as yourself. I saw the video on the reasoning for the filter on the reviews but it’s becoming increasingly difficult to understand and respect your methods. I looked at all other establishments in the area filtered reviews and saw a patern of mostly bad ones being removed. I have 16 such reviews hidden and only one is less then 4 stars, most ( and by most I think 12 are 5 stars ).It seems like any positive new review is removed almost instantly but a bad one will be at the top of the page even if by time frame it should be way down. Being that I’m such a small place I can’t consider anything personal in these decisions by your company but as mentioned it feels wrong and if this pattern will continue I would like you to consider complete removal of my establishment from your site. I’m just a small fish in a really big sea I don’t expect any results by this but at least I hope someone can see how you can directly impact in a negative way the well being of a small restaurant. Best regards Ciprian Muntean, Ocean restaurant, Easton, Pa.

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