Yelp Corporate Office

Yelp Corporate Office Address

Yelp, Inc.
706 Mission St
San Francisco, CA 94103

Contact Yelp

Phone Number: (415) 908-3801
Fax Number: (415) 462-0506
Website: http://www.yelp.com
Email: Email Yelp

Executives

CEO: Jeremy Stoppelman
CFO: Robert J. Krolik
COO: Geoff Donaker

Yelp History

Yelp was launched in San Francisco, California in 2004 by former Paypal software engineers Russel Simmons and current CEO Jeremy Stoppelman.  The site focuses on reviews of local businesses with an emphasis on dining and nightlife.

In 2008, the company expanded to the east coast by opening an office in Manhatten.  A Canadian version of the site was also launched that same year.

In 2009, Yelp expanded to the UK market and later to France, Spain and Austria.

In 2012, the company went public and also acquired one of their main competitors, Qype.

Yelp current provides reviews for consumers in 13 countries.

{ 43 comments… read them below or add one }

Ann Nonymous April 4, 2016 at 11:48 am

Your site sponsors Bills friendly Auto service/Albertson, NY. Last fall his shop participated in a malicious webattack last fall. -popping up on her computer-She contacted her Norton Antivirus.
They said it wasn’t a virus but an attempted identity theft. The police came over, saw it, took the
report and he is now on file, in case anything is compromised. We imagine any companies that
support him may be investigated, if there is a problem, in the future. Her info is now safe, but is it,
are any of the customers information safe, he also owns a store next door. She has paper proof, if
you’d like us to mail it. She copied the popup off her computer. Warn the customers and you may
not want associate yourselves with his company. People aren’t liking you. You want to gain back
your dignity. FYI!!

Reply

Owner March 3, 2016 at 1:51 pm

A yelp sales person called our Office and left an unsolicited message on our answering machine after hours although it specifically says not to do that unless you have a Dental Emergency. We called him back and very nicely told him not leave any more messages. He became belligerent and nasty to my receptionist and threatened to do just that. His phone number is 212-376-9623.

Reply

Mark Pollack February 2, 2016 at 10:12 am

Our business was approached by Yelp to advertise. The sales person Pratiksha Muir told us specifically that we could choose 4 points on the map and that area would be our primary service area, that our ads would show up on our competitors yelp pages and directed up to a plan so that all the additional business we would get from yelp wouldn’t overwhelm us. This all turned out to be untrue. We could not select our service area, apparently the service area is 15 mile radius from your business, being in rural TX that service are is to a bunch of cows.
Our ads have never appeared on our competitors pages and we have not received one customer who said they came in from a yelp ad. On the contrary when you search for skydiving from our location we didn’t even show up on the search. Our hit rate is the same or less than when we didn’t pay them $400 a month.
Do not believe the manure they are selling, customer service is very nice on the phone but is totally useless, they have no power. Told them to cancel my service and I wanted a refund for fraud and they continue to charge me.
Stay away from Yelp.

Reply

Master Solomon January 25, 2016 at 3:10 pm

I reported a review and yelp is not removing it. that reviews was not posted by a customer, nor a person who ever walked in or called our business.
this person does not meet guidelines for posting review . Also uses review for SLANDER
and INSULT, False accusations have been made of improper conduct .
This person has admitted in another review on yelp to having mental illness.
Also we have sent the entire text conversation with this person showing no wrong doing and only answering her many questions via text .
Still all the evidence yelp refuses to delete this senseless slander and insult of the owner and a business who has a spotless reputation.

Reply

Sandi January 22, 2016 at 11:09 am

Yelp is the worst! I will never use them for reviews because you’re not getting the ALL of the reviews! I posted an excellent review for my plastic surgeon and it was placed in the “not recommended” reviews within 2 weeks! My doctor used my review on his Facebook page as the review of the week.
It also takes a lot of research just to find out how to contact this company. Why are they trying to hide?
DO NOT TRUST YELP OR ANY REVIEWS! WORST COMPANY IN THE RATING BUSINESS!

Reply

Kevin Nelson January 10, 2016 at 1:42 am

I have a gift card for Cohn Brothers Restaurants and I looked up on yelp to see which restaurants are listed that accept the gift card and The place I picked to go and eat dinner did not accept the gift card. Of course this is after we have already eaten and thank goodness we had enough cash to pay the bill. Yelps information was totally wrong and I should not have trusted them. Very humiliating experience.

Reply

Responsible Citizenry December 8, 2015 at 3:25 pm

I have never ever experienced a company or agency that so wholly remove itself from live contact with “anyone” actually – indeed, simply refers inquiries to its online services.

I sought to leave a review for a good business, wrote up the review and signed-up only to not receive a verification email at the above address. Am totally dead in the water now.

Yelp’s posture of no live contact is an insult to the very members of the public and businesses for which it seeks its business and response to a lengthy questionnaire.

Shame on you!

Reply

Ruth Siegel November 17, 2015 at 3:15 pm

As a business owner, I have been treated well by Yelp and its sales staff. However, their videography contractor from Smartshoot.com is another story. He did not show up for my video shoot and did not call. I had paid employees on hand and had a customer who had taken time out of her busy schedule to be an actor in the video. We waited for an hour and then just took some digital shots using my Smartphone so as to have something to post on my business listing.

I contacted Yelp and they contacted Daniel Barre, a contractor, from Smartshoot. Apparently he rescheduled my appointment without my approval through email which I did not see. He was arrogant and rude and blamed me for not seeing the email. It is proper business etiquette to contact a customer to verify and get an approval for any change in an appointment, not just shoot an email out into the stratsosphere and hope that it is received. The conversation with Daniel Barre was so unpleasant that I had to hang up on him!

I hope that Yelp will reconsider using Smartshoot.com for their video services. I am asking for remuneration for employee wages which Yelp has said is the responsibility of Smartshoot. Although Yelp has offered me a modified contract, they have not called me to explain the amendments to me. The staff does not give customers telephone extensions, so calls go into a pool and the wait for email and callbacks can be a long time.

Here is a link from a former Smartshoot contractor who was defrauded of money by Smartshoot. Yelp should run as far as they can from this company: citymethodistchurch.com

Reply

Maxine Johnson November 4, 2015 at 8:50 pm

RE: Defamation of Me on Yelp

Dear Executive Directors, this woman came into our office who was not a client taking photos of people. I want my photos removed off of Yelp immediately. I do not know who she is, but you do not have a right for a person to use defaming names towards someone in order for your advertisement to seem legit.

If my photos are not removed immediately, I will have no choice but to go further legally, and I work for a major law firm too.

Sincerely,

Maxine Johnson, AA, BA, MSLS
Paralegal

LAW OFFICES OF JOHN L. BURRIS
* Oakport Street, Suite *
Oakland, CA 94621
(510) 839-**** office
(510) 839-**** fax

Reply

Hemal m November 10, 2015 at 1:55 am

Your reviews n views are totally biased n when u find a review about a business not to be in your financial or personal interest you get it removed without any explanation what a shame and what’s the point of your dam existence u prove that u r for sale no matter what stop this false facade of providing public feedback just ridiculous

Reply

Stonedeck Pizza Pub October 2, 2015 at 8:12 pm

Since you purchased Eat24 we have had nothing but issues with YOU deciding WITHOUT MY CONSENT AS A BUSINESS OWNER to post an order delivery button. Customers that place orders, which we NEVER see, call us angry because their order isn’t on time. I’ve requested this button be removed. I WILL TAKE LEGAL ACTION IF THIS ISN’T DONE BY MONDAY OCTOBER 5, 2015.
Why doesn’t Yelp have a yelp listing? Because it would blow up your server from pissed off, shit on, consumers and owners. It should be illegal for you to exist.

Reply

Hemal m November 10, 2015 at 1:56 am

True they suck

Reply

Bob Green September 28, 2015 at 5:22 pm

Dear Yelp, I just tried searching for a “Florist Kistdap County”. On the first two pages of results, only two listings were for Kitsap County, all the rest were for businesses on the other side of Puget Sound. Not very helpful.

Reply

kip September 25, 2015 at 5:00 pm

PROBABLY THE BIGGEST JOKE OF ANY RATING SYSTEM ON THE INTERNET. YELP HAS NO FILTERS, AND IT SEEMS , NO LOGICAL BASIS FOR RATING BUSINESSES. IF YOU WANT SOME SEMBLANCE OF CLARITY WHEN IT COMES TO DECIDING IF YOU ARE GOING TO GIVE A BUSINESS your BUSINESS, DO NOT USE YELP.

Reply

jmharris April 11, 2016 at 7:50 pm

yelp has hidden my bad reviews = 4 different mechanics local to los Angeles 2 are chains. yelp closed my acct bec they say I have mutli accts??????? I think they didnt like multiple complaints onn different businesses- I wanted to warn others- also I couldn’t find my bad reviews 2 days later- maybe some of these businesses pay to advertise??????? corrupt- not trustworthy- so if you see 4-4.5 stars may be one of businesses ripped me off- Lawyers wont touch bec there isn’t enough $ –

Reply

fatesayed@gmail.com September 8, 2015 at 11:49 am

Yelp is a company that wants businesses to fail if you dont advertise with them…. they let bogus reviews on your page. When you flag it and tell them a review is false and not true or its from a competitor they dont care they allow the reviews to stay on your page. They send a email that is a generic email that is coming from a robot. When you call them they only department that answers your phone call is the advertisement department because they wanna charge you over 500.00 a month to use them. I wish they can be taken down from the internet and not allowed to be in business.

Reply

N. DelaQua July 31, 2015 at 10:17 pm

This company is a farce crooked organization and a conduit for defamation and false information through unchecked and unverified so called “customer reviews”. When a company becomes a conduit for libel they should be made legally accountable. Instead they hide behind a computer system that supposedly chooses the reviews and posts them, which bears the question, is there a bunch of inept idiots managing the site, unable to make sure that damaging unfounded, non-factual, smearing “reviews” get posted unchecked?
Our research on how this company functions is scary enough to urge the consumer not to rely on their so called reviews. It is guaranteed that the majority of their reports are false. This company should be investigated by the SEC and the FCC.

Reply

Stephanie September 6, 2015 at 9:58 pm

They refuse to remove a recview from someone who has been harrasing us on facebook, a competitor, we blocked him on facebook so he is using a fake account on Yelp, Yelp is refusing to remove the slanderous review, I don’t even want the account and am being told once you open it you can not close it, I regret ever advertising on Yelp, this is terrible what is allowed to happen to innocent people because of Yelp.

Reply

Hemal m November 10, 2015 at 2:00 am

True I had a bad exp at local business n posted my rating guess what the manager has a local yelp team member as a friend and got it removed n when tried to contact the they say they do not have to provide any reason wtf this is the name of the local yelp dumbass
Lauryn calotuno avoid any of her reviews

Reply

Jitrenalda Metkimos July 22, 2015 at 8:33 pm

We were all shocked to see the unprofessionalism of management who don’t even have graduate degrees or are PhDs in business and are locked up in their offices collecting bonuses and perks besides their salaries. As for the folks out here, Yelp is no longer regarded as a resource to rely on. Many get blocked without legitimate reasons and others who can barely write decently get posted. Honest reviews, you say? Well, we know of many who counteract a negative review with a positive. Sorry to say that your phony software that checks up on reviewers is a farce! Since there is no way to contact or give you feedback on your website, we will ALL vote with our feet and go elsewhere. Keep up the non-transparency and you will soon be history. It is what it is, you are what you are, and what goes around comes around!!!

Reply

Norman Francis June 20, 2015 at 4:06 pm

To whom it may concern:

There is a fraudulent listing for Attorneys:

Norman and Patricia Francis at
* page drive Oakland NJ 07436
201-405-****

My current location is not in the state of NJ and I AM NOT an attorney. I am an Engineer and my business number is 888-67-STEMM.

Please remove that fraudulent listing.

Norman Francis
no****@gmail.com

Reply

Ruth May 22, 2015 at 2:48 pm

I cannot see the reviews I posted on the businesses. I want to see them to update the information. You claim businesses can’t pay you to get bad reviews removed. I want to talk to someone at Yelp. My phone number is 951-536-****. Ruth

Reply

Hemal m November 10, 2015 at 2:02 am

That’s just fake they get paid n it goes their local reps who eat free food n do personal favors for their dam useless friends n claim to be the best if u follow lauryn catulo on Twitter u will find a lot of indirect info where she’s helped her friends to get rid of negative reviews

Reply

Joy zamora May 19, 2015 at 1:25 am

You guys are real quick to take the money and run, remove a legit review if paid well enough, however you don’t leave a way to contact you. Cowards.

Reply

Hemal m November 10, 2015 at 2:14 am

They r just ….wordless if u know what I mean use yahoo or Google for reviews not yelp its piece of crap

Reply

Chris Lee April 30, 2015 at 12:12 pm

I would like to complain about your support staff especially the pos named Bruce! He is absolutely positively the WORST SOB on your Support team.
This is my case number.

He gave me the weakest excuse ever for why my reviews were not showing up!!! We don’t support the iPhone iOS at this time!!! Liar, liar, another business near me shows up on my iPhone so what’s your excuse now!!!! It will probably be my model of iPhone 6plus is not supported right!!!!

For your reference this is Case #: 3468334

Reply

Brian Briggs April 29, 2015 at 9:18 pm

Dear Sir/Madam;
I have a customer who did a yelp review and appears to have the wrong address for our business. We use to be at the address listed at 5151 post rd, Dublin oh under Complete Chiropractic There is now a new Chiropractic business that took that location and has no affiliation with us. I have multiple patients that are yelp users that want to post a review and are waiting to make certain the address is correct. My request is to have us listed on yelp as Complete Chiropractic llc 6740A Avery Muirfield dr, Dublin , oH 43017 for both Dr. Chuck Markulis and Dr. Brian Briggs. Office phone#(614)798-**** If possible could we have current reviews listed with updated information. Thank you in advance for any assistance you can offer. Sincerely, Brian Briggs

Reply

Jon Collins April 27, 2015 at 2:32 pm

Just wanted to touch base with you to pass on a few letters of reference, attached, and find out if you may periodically benefit from my firm’s expertise. We handle A/R recovery and litigation worldwide, on a contingency basis, specifically on deals with a minimum value of 5k.

My firm is A+ rated by the BBB, and I can provide additional client letters of reference upon your request. Please don’t hesitate to contact me, at your discretion, any time a quick and successful recovery of cash or merchandise is the objective. Whatever the situation, we can get you paid.

Until then, I’d be honored if you would keep my contact info on file for reference.

Regards,

Jon Collins
Miller Ross & Goldman
jco***@mrgpartners.com
** Whitestone Blvd Suite 110
Cedar Park,Texas 78613
(512) 535-**** direct
(512) 879-**** fax

A SALE IS NOT A SALE UNTIL THE MONEY IS RECEIVED.
In the next hour . . .
7 companies will file for bankruptcy. . .what if one of them owes you money or supplies?
58 business addresses will change. . . will your invoices get there?
251 businesses will have a suit, lien, or judgment filed against them. How will you know if one of your existing customers or suppliers is impacted?

Reply

will wipps April 3, 2015 at 6:44 pm

It is a shame that companies like Yelp insist on FORCING people with religious beliefs to do things the way YELP thinks they should do it. that is the way the north korean government works. I thought that in America there was religious freedom to do as their religion tells them. I thought that was what america was founded on.
I think in a few years this country will be worse than north korea thanks to people like the Yelp CEO.

Reply

Ruth May 22, 2015 at 2:51 pm

What religious beliefs are they enforcing? I’m interested to know. None of my business reviews show up!

Reply

equityveritas April 2, 2015 at 8:27 pm

Regarding the open letter by CEO Jeremy Stoppelman to states considering laws that allow discrimination:
Not a very educated or informed person for being a CEO, but very willing to parrot the ignorant knee-jerk blather from interest group ‘alerts’ that mischaracterize and promote a false narrative. Before you start writing open letters, Jeremy, understand what the subject matter is and what the facts are – otherwise you expose yourself as the unreasonable and irrational person that only contributes to bullying, intellectual dishonesty, and mob rule.

Reply

Michael Meyers March 30, 2015 at 10:29 pm

This is in regards to the recent decision by the CEO to boycott Indiana for passing a religious freedoms bill. Newsflash idiot, this is America, being gay is a choice, choosing to not tolerate it is a choice as well. Nobody has the right to force anyone to do something against their beliefs. Not even the wanna be king obama. Hopefully you will boycott Indiana and remove all association with the state as well as any other state you are associated with. Not a single state that has true AMERICANS in it need you or your company pushing the socialist/communist agenda of this current UNAMERICAN administration. I am in Louisiana and we have a very similar bill, please feel free to take your communist agenda out of here as well.

Reply

Hemal m November 10, 2015 at 2:09 am

They r idiots n they prove by their actions n then they think they r not biased well ppl are not as dumb as you think them to be shut off n find some serious jobs u dumba@@ yelp

Reply

Julie March 20, 2015 at 1:24 pm

To Whom this may concern:

RE: On Natural Wellness

Urgent!!

Your website had been illegally published our pictures by an individual Katie B. who stole these pictures from our office without our consent. We request you remove these pictures by Katie B. immediately or legal action will be brought forward.

Thank you,
Julie
On Natural Wellness

Reply

Tom Stambaugh February 6, 2015 at 6:15 pm

I have been a yelper since May of 2008, when Yelp first expanded to the East Coast. I have submitted many reviews, each of them legitimate and reflecting my first-hand experience with the business in question.

I posted a review on August 10, 2012, two and a half years ago, of a Brookline optician (Arcade Optical). Very recently, the yelp robot decided that my review was fake, and moved to the “not recommended” section.

This is rude and insulting. Worse, Yelp offers NO mechanism for addressing this. They offered no notice, notification, warning, no mechanism for me to confirm that it was real or to even know that my review had been set aside this way.

The brick wall that Yelp has erected around itself is as revolting as the arrogant behavior of its robot. It’s clear to me, from my experience, that yelp has ZERO interest in user loyalty. That, in turn, makes each and every review suspect.

Reply

Hemal m November 10, 2015 at 2:12 am

True I posted a similar exp for cvs pharmacy n this local rep of yelp helped it being removed saying it was inappropriate follow her on Twitter n u will find that she’s a dumb failure who couldn’t find better things to do so she’s with yelp
Lauryn Colatuno

Reply

Jennifer February 2, 2015 at 9:30 pm

Dear Yelp,

By reading through all of these reviews I guess I’m not alone in saying that this company doesn’t give two craps about their business clients. Just like a majority of the business owners have said here, you guys love to remove legitimate reviews while allowing nasty, rude, disrespectful people to keep their false reviews on. I have had a handful of REAL customers come to me and ask me why you deleted their comments, I have tried to email you but NO ONE gets back to me! I’ve tried adding my profile picture so that I can actually try to respond back to these losers but instead constantly tell me my picture isn’t good enough? What kind of picture are you looking for? I’ve sent over 10 different face pictures and still nothing. This is such a shame. You guys are pathetic.

Reply

Loren O'Neil January 16, 2015 at 5:58 pm

I am extremely dissapointed and shocked about how rudely i was treated by your employee renee lewis. I tried getting a supervisor or manager on the phone and she hung up one me. Please contact me at 516-305-**** i wish to end my relationship with yelp after this incident.

Reply

Hemal m November 10, 2015 at 2:06 am

Why even have or provide your info to them n if they try to use or harass you knock on consumer affairs or your attorney generals office n that might show them a way to RIP

Reply

Hemal m November 10, 2015 at 2:07 am

Just ignoring idiots is the best policy n do not use them use 4 square or yahoo or google for posting reviews not this piece of junk damm they r rude

Reply

Rufus Yelp the brother of Mr Yelp January 11, 2015 at 8:25 pm

Come on one of y’all corporate punks say something, I hope y’all are the next fraud case on 20/20, because it’s closer than you think.

Reply

Hemal m November 10, 2015 at 2:04 am

Would not surprise me bunch of idiots working who otherwise would be unemployed

Reply

Rufus Yelp the brother of Mr Yelp January 11, 2015 at 8:23 pm

Let’s let the world now how yelp sucks, come on don’t be scared, jump on out there, because y’all suck.

Reply

Leave a Comment

Want to make sure Yelp sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: