Wilson Sporting Goods Corporate Office - COHQ

Wilson Sporting Goods Corporate Office

How would you rate your experience with Wilson Sporting Goods ?

[Total: 4    Average: 2/5]

Wilson Sporting Goods Corporate Office Address

Wilson Sporting Goods Company
8750 West Bryn Mawr Avenue
Chicago, Illinois 60631

Contact Wilson Sporting Goods

Phone Number: (773) 714-6400
Fax Number: (773) 714-4565
Website: http://www.wilson.com/en-us
Email: Email Wilson Sporting Goods

Wilson Sporting Goods Facts

Date Founded:
Founding Location:
Number of Employees:

Wilson Sporting Goods Executives

CEO: Roger Talermo
CFO: Pekka Paalanne
COO: Molly Wallace

Wilson Sporting Goods History

Wilson Sporting Goods was founded in 1915 by Thomas Wilson in Chicago, Illinois. The company  manufactures sporting goods and sportswear. The company is a subsidiary of Amer Sports, after being acquired in 1989.

The company provides equipment for numerous sports teams, as well as consumers, including golf balls and equipment, soccer, tennis, basketball, and American football. Most NFL players wear uniforms made by Wilson. In 2010, the company had annual revenue of $930 million, as well as more than 1,600 full time employees.

A Wilson volleyball was used in the Tom Hanks movie “Castaway”. In fact, the “character” of Wilson was so popular that the company began making balls with Wilson’s “face” printed on them.


{ 11 comments… read them below or add one }

BOBBY COLLINS December 12, 2017 at 9:33 pm

It’s my opinion that after speaking with 2 different customer service representatives on different occasions getting completely different answers each time and believing Wilson Sporting Goods advertisement of “in stock – ships in 2 to 5 days” for my purchase which is now in it’s 26th day and still having no shipment date available that Wilson Sporting Goods advertisement is worthless and just a gimmick to draw customers into their claws. I believe once your a customer your stuck with no remedies for the delays and excuses given you, they wouldn’t authorize return of funds and after reading voucher stories from other customers why would I want one and need to deal with the same customer service representatives who then could use a new set of their handy customer pleasing lies, pardon me,I mean excuses. Answer me this Mr. CEO or flunky standing in, if you dare or if this even gets to you, has the name Wilson Sporting Goods thrown away it’s reputation as a fair and honorable company, is the need of repeat customers gone and is respect and courtesy towards a customer a mere past , also I read several complementary reviews are they regular employees sucking up or part of your Executive team because I find it difficult to believe they are unsolicited. As I said at the start this is my opinion but a strong opinion with I believe having merit here is why. First representative “warehouse ran out of stock but got new stock and your order will be shipped today or tomorrow” — standard lie, didn’t happen Second representative (purchase is a 2017 Houston Astros World Series Souvenir Bat) “They don’t make the bat until it is ordered” — WHAT??? Are you an elementary school drop out??? it’s a limited-edition bat “There is a 4 to 6 week shipping date” my purchase order said “in stock — 2 to 5 day shipping” got to call tomorrow so I’ll know the “excuse of the day”


Diana Rasinski February 23, 2018 at 1:08 pm

I bought two customized gloves….the first one came in the timeframe told me to me. the second one I received an email a month into the order saying sorry due to high demand your glove wont be ready for over another month from the promised time. Here is a $25 coupon on a future purchase for your trouble. The glove will be here now too late and no one cares. I just spent over $600 at your company and really…For my trouble here is $25. I called to complain and got no where with your customer service. I even asked to have the $25. applied to this order, NO I was told. I will NEVER purchase from you or your company again! I can’t get out of the order and too bad it wont be here when promised since we took too many orders!
Diana Rasinski


jon rehwaldt September 21, 2017 at 3:11 pm

cf5 bat 2012 handle loose defect you fixed one bat no problem.. design flaw you said .. i said i have a 2 bats could i send that in the other one to be fixed you said send in when it needs it we will fix no cost no problem.. well now you will not fix it why … stand behind what you say,,, dont,,, lie i trusted you … you said no time limit on fix just send it in… well please me help in repair,,, bat is good just bad design on your part which you said you will fix warranty or not,,,, well? haNDLE LOOSE PLEASE FIX..


Ralph Grieco September 12, 2017 at 5:49 pm

Twenty years ago I played Wilson Pro Staff golf balls. I recently came across some ‘forgotten’ Pro Staff balls and played them with very good results. What if any modern Wilson golf balls approximate the design and/or performance of the old Pro Staffs? Thanks.


Sandy Taliaferro August 11, 2017 at 1:23 pm

s_taliaferro at hotmail.com I have been through hell trying to order my grandson a new baseball glove through Wilson Sporting Goods. To begin with, the help number given for customer service provides no help at all. They do not or can not assist in ordering or cancelling any order. They can’t provide any customer service, before or after purchase. Their web site clearly states that orders can be cancelled within 24 hours of placement, but in actuality you cannot cancel an order until it is delivered and you then refuse delivery or send it back with the return label. Incorrect information provided on their website in multiple places only adds confusion and frustration to the consumer. They clearly have a very flawed and non-caring customer service department with a total disregard to the consumer .


George Dzura June 30, 2017 at 5:26 pm

When i was growing up getting a set Wilson Staff glolf clubs has been my goal. Finally after al these years i bought a set. Wilson Staff c100 with grahite shafts. Played two rounds with them. Not nly are they beautiful clubs but they perform wonderfully. If it is possble to love a set of glf clubs then i love thse clubs. Well worth the wait. I look forward to many years of looking at that iconic logo in my golf bag. Thanks for making a great product.


Kelsey Clayton May 23, 2017 at 4:44 pm

I ordered a customized bat from your company over 2 months ago. I used a voucher that was given to me when my previous bat from you busted. It accepted the voucher as payment and I was never notified that a voucher wasn’t accepted. I called your customer service SEVERAL times to check on status of my bat and I was told it was ready to be shipped and once again NO ONE told me it was on hold because of the payment with a voucher. Finally after 6 weeks I am told it won’t be authorized. So basically y’all have customized my bat and I’ve waited all baseball season for my son to use it just to be told we can’t get it. I want the bat but being treated like this is unacceptable. I even asked for my money to be put back on my bank account so I can order it but no one has given me an answer as to if that can happen. I’m highly disappointed in customer service.


JB December 12, 2017 at 8:20 pm

Yes, there customer service is of no help whatsoever!! I don’t even know why they have a number to call? They answer the phone and talk to you, but can’t fix anything! They basically just tell you NO!


Raul DeLaPaz May 23, 2017 at 10:17 am

My 10-year old son had been saving since Christmas to buy a @DeMarini bat from @Dick’s for the low, low price of $350 only to have it recalled soon after. Two options were given: either get vouchers for the full amount that could be used at sister stores or return the bat and have the recall issue repaired; he chose to the get the vouchers and ordered a glove from a sister store, @Wilson Sporting Goods and received it in a timely manner. Since he hadn’t used all of the first voucher his second order was a bat, this is order he is having problems with. We placed this order on 5/4/17 and still have not received it, and I have been checking on its status online since it was purchased and it has yet to be processed or shipped. I have been calling twice a week only to get answers as to why and I have been given the run around each time. One customer service rep (CSR) named Jackie emailed me a 20% off coupon code for a future purchase but was unable to give a status on our order. Another CSR who claimed he was a supervisor (Andy ID# 48310) FINALLY said that the bat that was ordered was actually out of stock and that was the problem; he offered and said he’d email me a 30% off coupon, never did. I requested a refund for the voucher used and wanted to order another bat (I’m a gluten for punishment) and wanted him to tell me if it was in stock or not so we wouldn’t have this problem again. He said we would have to wait until the warehouse responds back to cancel the order to refund the second voucher in full, so we waited. Now it is a new week and I’ve checked the order status online hoping my status would say something different other than “created” sadly that was not the case. Going on my 12th working day I called again 5/22/17 and spoke with Tim and he tried, but without any communication with the warehouse and no response back from prior conversations with pass CSR’s ( Jackie, Barry, Tim, Andy and Tim) I still was getting the same response as past conversations “we have to wait to hear back from the warehouse to go any farther.” I asked Tim to speak to his superior and said that no one would be able to help me, I asked again and he said, “Goodbye, sir!” And now here we are, short $100.50 of the initial $350 spent, no bat and a very disappointed All-Star 10-year old!


Brian Thomas April 24, 2017 at 12:04 pm

I ordered a Louisville Slugger 617 Solo for my son. After the second game, the knob on the handle broke off. I returned the bat and the warranty was honored and a voucher was give to me to order a new bat. On April 12th, I ordered the same bat. It is April 24th and I still haven’t received the bat. I have made several calls to customer service to inquire about the whereabouts of the bat, and no one could give me an answer as to where my bat was or when it would be shipped. After contacting Headquarters twice, because no one returned my call after the first call, I was told that my bat was in packing and would be shipped out today or tomorrow. Customer service couldn’t tell me anything because they don’t have any way, other than email, to contact the warehouse who does the actual shipping of the products. It’s very frustrating on my end and very poor “Customer Support” on Wilson Sports end.


George White April 12, 2017 at 5:49 pm

Dear Wilson Sporting Goods: I’m an avid tennis player and like to support good causes. Such as cancer, esp. women’s breast cancer. So that’s why I – and my friend Lilly – have bought, used “Hope All Court” pink balls for years. However, lately I’ve noticed the quality has deteriorated- to wit, the balls don’t bounce as high as they used to and they are not as
lively. Penn balls have done better in that category lately. So, until I’m confident that Wilson has improved the quality, I won’t be buying any “Hope” balls. R.S.V.P.


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