Western Union Corporate Office - Corporate Offices & Headquarters

Western Union Corporate Office

Western Union Corporate Office Address

The Western Union Company
12500 E Belford Ave PO Box 6036
Englewood, CO 80112

Contact Western Union

Phone Number: (720) 332-1000
Fax Number: (720) 332-4753
Website: http://www.westernunion.com
Email: Email Western Union

Executives

CEO: Hikmet Ersek
CFO: Scott T. Scheirman
COO: J. David Thompson

Western Union History

Western Union was founded in 1851 by Hiram Sibley as the New York and Mississippi Valley Telegraph Printing Company.

In 1855, Sibley merged with Ezra Cornell’s telegraph company to form Western Union.

In 1861, the first transcontinental telegraph was introduced.

In 1871, a money transfer service was launched.

In 1884, the company was one of the original 11 stocks in the Dow Jones Industrial Average.

In 1914, the first customer charge card is introduced.

In 1933, the first singing telegram is delivered.

In 1974, the company introduces the first commercial satellite in the world.

In 1980, the company’s money transfer business was more profitable than the telegram business for the 1st time

In 2001, the company had over 100,000 agent locations worldwide

In 2006, telegram service was discontinued.

Today, Western Union handles over 150 million consumer to consumer money transfers annually.  They also handle over 250 million bill pay transactions annually.

{ 22 comments… read them below or add one }

Wu suck January 15, 2017 at 9:49 am

Wwwwwwuuuuuu sucks
Wwwwwwwuuuuu sucks
Wwwwwwuuuuuu thief
Wwwwwwuuuuuuu thief
Wwwwwwuuuuuuu sucks
Wwwwwwwuuuuuu sucks
Wwwwwwwuuuuu thief

Wu sucks and they are thief… they f-ing take your hard earned money. Use MONEYGRAM people.. never any problem with moneygram.. always problem with wu.

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Sharon hargde November 29, 2016 at 12:08 pm

Am filling a complaint on against western union because I sent money to a family member friend and he was unable to receive the money due to no identification there was a test question but was still unable to pick up the money so I went back to cancel the transaction they told me I couldn’t cancel the transaction until the I write a letter of explanation stating why the receiver Paul Smith does not have I’d what is date of birth place of birth address occupation what’s my relationship to him I have written five letter ‘s each time I call it’s the same thing each time I just want my money I tried to cancel the transaction an hour after I sent the money on November the 25th 2016 it doesn’t take five days to cancel a transaction for to send me my money back they what me to give them information on him that I can not provide to them each time it’s the same thing they need his information so they can track him down I can not give them something that I don’t have. …

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Clover Watson December 20, 2016 at 8:22 pm

The government should investigate Western Union for their fraudulent behaviors. People should stop using there company to send money. I have two transaction filed ,where I am waiting for them to send me money that was never picked up. Every time I called i get the same run around from them. They are crooks.

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Jennifer Barba November 19, 2016 at 12:20 am

I have made many compaints and forward all the threatening email I got demanding money from me for over a year I been going through this not only that I got scam over three hundred dollars and nothing no apology or nothing just a letter saying they had no part in it so why are they using there business to scam people around the world

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Susan Jesionowski July 13, 2016 at 7:21 pm

Hello, I bought a money order from your company on June 1, 2015. For the last year we’ve been told that the money order was received, as of July 12, 2016 the state of Nevada finally told us the money order wasn’t received and my grandson’s death certificate wasn’t paid for. As of July 13, 2016 I went to Scolari’s, where I bought it from, the store manager found out the money order was never cashed. And western union wants $45 to return $27 of a $40 money order. How fair is that from you and your company. Your representative told a grieving mother she had a year to check on it. Talk about heartless. There has to be a solution to this problem your company is creating. Please contact me, 775 513-XXX. Or email me at susanjesionowski at yahoo.com. thank you

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Dianna Stephenson July 7, 2016 at 6:25 pm

Does anybody at the corporate office even bother to read these comments? I want my money orders cashed, just because they expired doesn’t give you the right to keep the doctor money, I was supposed to be sent papers over a month ago, now because your people in the Philippines did not send me the papers now yous are trying to take more money from me… also I don’t understand how It can be legal for money orders to expire after one year when I was told at the Western Union store that money orders are good forever.. I’m going to be contacting the Attorney General’s office I’m going to be contacting my lawyer also, you have people working for you in the Philippines who have no respect for American citizens, I was hung up on, I was spoken to rudely and was told I was going to get paperwork for the past month, I’ve been trying to get this paper work for over a month and I’ve gotten absolutely nowhere… I think your customer service is told to tell customers certain things just to drag it out so you can continue to steal more money from people…
I need somebody from the corporate office that works in the United States to call me at 617-889-XXXX

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Dianna Stephenson July 7, 2016 at 4:24 pm

My money orders expire use refuse to cash them I had to call customer service which was located in the Philippines which the lady was very rude nasty hung up on me but was told I have to wait for paperwork to come from her which I never received and as time goes on use people are continuing to steal money off of my money on it as time goes on you should take him or more money so now use a dragging this out and not sending me paperwork I want paperwork…
I want to speak to somebody in this country, I do not want to deal with somebody in from the Philippines who does not speak English. I am going to file charges with the attorney general’s office I don’t see how you taking my money is legal. I would appreciate a phone call from somebody from the corporate office in the United States of America my phone number is 617-889-XXXX I would appreciate a phone call as soon as possible.

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Stacey June 7, 2016 at 10:39 am

Your company really is a joke. Tried to send money twice to my son and both times they take your money but he never could retrieve it. Now I wait for refund..days later. It’s not not a place you want to do business with.

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Anna Graham June 2, 2016 at 8:05 pm

The people working for Western Union are I n my opinion trained to give the customers the run around. I have been trying for over a year to recoup monies my deceased husband attempted to send to someone else. The monies were never retrieved by the receiver, Western Union contacted me, informed me of the monies 7 months after my husband death. After explaining that he was deceased, they told me to send a copy of his death certificate, a copy of my ID, certified proof of address and the check would be mailed to me. I have faxed info to them many times and still nothing. I’ve been told numerous times by over 20 different reps of WU give us 72 hours and someone will call you with a resolution, never happened. I could really use this money as I have lost everything since my husband’s death.

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Art Clark May 19, 2016 at 3:14 pm

I have tried on three occasions to transfer $1000 twice on line last week the first one there was a problem with the account, the second one we were advised it went through and money would be delivered by yesterday (three business days) it did not make and the transfer number given to us by Western Union was not valid. Yesterday I went to my bank and had US Bank to do the process we were advised the money would be available this morning. My US Bank account took my money and sent it via Western Union and the tracking numbers on my paperwork are not valid. I call Western Union Corporate during business hours in Colorado and get a call center in the Philipines no help. Attorney General may get a call tomorrow

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very upset agent April 6, 2016 at 1:18 pm

I am a agent. I have been trying get this problem fixed I have talked to 30 people at western union no one can help me. I have been sent around world . They are a joke!!!!!!!!!!!!!!!!

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Maka Andguladze March 18, 2016 at 10:49 pm

My name is Maka Andguladze (39 years old female) live in Stamford CT
I have raised $5000 for a very sick young man through go fund me account
I was doing that for a few months. Western Union kept these money and doesn’t want to give it to me so I can send it to this sick young man who is fighting with Leukemia. I tried to sent this money by Western Union in my Country for this young man.
First Western Union sent money in Georgia, USA instead Republic of Georgia (Country). After almost a week they found out their mistake and sent me a check. I deposit this check in People’s United Bank in my account but they can’t cash it because Western Union keeps holding it. I am devastated and depressed.
Young man is depend on this money. He is dying
Please help me to get my money back from Western Union
I don’t have money I am a new arrival emigrant supporting 5 people at home working 24/7. I don’t remember when I slept
Please help me
This is a picture of that young man I was helping and he has my name on the paper in his hand.
My cell phone is 203822XXXX
I know in this Country doesn’t happened this kind of things. I moved here because of better life
Please help me

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Patrick Peters January 13, 2016 at 11:39 am

Who is Alfred Marshall and is he affiliated with wu
?

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Nirupa February 13, 2015 at 11:01 pm

I am so disappointed with the customer service department & the way Western Union handles customers concern. I’ve requested a transaction history from my account ,4 months ago; verify everything they need from me about 6 times,( a few times by mailing in a copy of my driver’s license & faxing it) to the correspondent desk ! I kept calling them every week to check on the status & was told numerous times that my request was mailed out to me. I called again I was asked to verify my address. I did. & I’m still waiting. My next step would be to get a court order, so I can recieve my request( hopefully it works). But someone needs to do something about Western Union. It seems as if the employees there does not know what they are doing/ don’t want to do it. i would never recommend western union to anyone. Where is the CEO of this company? Has he ever got in contact with anyone? What is he doing to make things better? How is he fixing things?

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Brian Morgan December 2, 2014 at 8:16 pm

I too am being victomized, although they dont know just what will be comming down on them,
Can you say class action lawsuit, contacting the U.S. POSTAL INSPECTORS, The ARIZONA ATTORNEY GENERALS OFFICE, LOCAL NEWS 3 ON YOURSIDE, UNIVISION, TELEMUNDO, AND If possible 20/20 or 60 MINUTES. How many people have given the debit or credit card number to the agent only to be told after the fact ” Sorry due to the high volume of froud in that country we cannot send the money, yet will tell you it’s not there policy to refund at that moment. A check will be sent to your address. You get a letter in the mail telling you they can not send the check becouse the address is not on file in there system. It gets worse, I’ll leave it at that. Please people follow my lead and contact the heavy hitters in your state. I will not stop untile I get my $1, 000 back, As A Veteran I will be writting my Congressman, & Senator too. THIS MARINE IS IN FOR A FIGHT,,,,,,,

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Lorraine Campbell October 10, 2014 at 8:58 pm

i see by these former customers that this my be a waste of time. But I going to say my peace anyways.. I was sent a western union money order from my mother in Ar. and I am in Ok.. Not one of your western union location would cash it for me. I ended up going to a check cashing place to pay to have them cash it. I ended paying just to cash it.. What is the point in having money orders if no one can cash them except at the store where they are purchased at.. Think you all need to do some reconstruction in your company so your customers do not have to pay twice to use your company.. . I will never do business with western union again..

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shelley cambra July 29, 2014 at 7:58 pm

I had 37 $1000. money orders stolen before I could fill them out, just hours from purchasing them. When I ask the agent I purchased them from after learning that 4 had been cashed to put a stop payment on them, I was told they could not do that and then gave me the western union money dept. phone number. They to said that there system would not let them do that. After getting a supervisor on the line she said she would expedite a request to the dispute dept. and I would hear from someone within 24 hours. I explained that all of the money orders could get cashed within 24 hours, she said she was sorry that was all she could do. I never received a call within the 24 hours but was happy to find out that a stop payment was put on the number series some how. I went all through there dispute process for 4 months. In June at the 3 month time I learned that 4/30/2014 9 more money orders totaling $9000. were cashed with the stop payment on them. Now at 4 months I receive word from your legal dept. that I can not get any of my money back until the money orders expire ( 1 Year ) and I will only receive money on any money order that the thief don’t cash during that time. I know by 6 months I will not have any money left to be returned to me. GREAT company works for the villain and not the victum.

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Attila Farkas July 25, 2014 at 3:17 pm

Useless company with a lot of useless employes.

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alice July 14, 2014 at 6:17 pm

Yes its a big company but so what .They are there for money not for help if you have a problem for get it . They do not even reply me as an agent i feel if your territory manager does not reply your email he or she does not need to be working for any one.

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Van Conner June 29, 2014 at 4:13 pm

June 29, 2014

SUBJECT: FRAUD

ONLY TO: Western Union, CEO: Hikmet Ersek, mainly, and for consideration by CFO: Scott T. Scheirman and COO: J. David Thompson.

FROM: Van Conner, PO Box XX, Gainesville, Ga. 30503; vancoXXXX@charter.net.

I am located in Gainesville, Georgia, and my renters are located in Biloxi, Mississippi. I am being victimized by your company, Western Union, and my renters are being victimized unknowingly and presently by Western Union. My renters purchase your Western Union Money Orders to send me the rent each month. In a previous incident, I mailed your Money Orders to my ETRADE bank account and they refused to accept them for deposit as I was notified by mail near two weeks after I mailed them in for deposit. The return envelope contained the rejected Western Union Money Order checks. Upon speaking to a representative with ETRADE, I was told that they could process the Western Union Money Orders if I presented them personally at their offices in New Jersey, and I would have the use of the money three business days later. For the last several months, my son used his banking account to collect the money and wire it to my ETRADE account. They notified him last month they could no longer do that according to some sort of third-party type explanation.
I exist on Social Security, a small paycheck, and depend on efficient payment from my renters in Biloxi, Mississippi to make the mortgage payment on the house in which they live. Their rental money is the only way that I can maintain the payments on the home that the people rent, and they in good faith send me Western Union Money Orders, which money is required to make the payments to avoid foreclosure so these people can continue to live in the home on which they pay the rent.
I personally took these latest Western Union Money Orders to a Western Union office at a local grocery store. They refused to cash them or wire the stated value of them to my ETRADE bank account. After several days and conversations with people I know, friends and family, about how to cash these seemingly bogus checks, one person noticed that the checks were drawn on Wells Fargo Bank. I am almost seventy and do not drive. I walked two miles with these checks to the bank upon which they are drawn, Wells Fargo Bank, expecting to have the situation finally resolved and for them to wire the money on to my ETRADE account to cover the mortgage payment. However, I was given the explanation that if I had a personal account with Wells Fargo, they could process the Money Orders and I would have access to the money in three business days. The clerk at Wells Fargo told me that the policy concerning Western Union Money Orders revolved around and centered on the idea of preventing fraud. If taking an older, black couple’s cash money in Biloxi, Mississippi who assume in good faith that their rent is paid timely enough to prevent foreclosure on their home and enjoy it, and thwarting access to the money to an old man on the other end is not fraud, what is? Upon receiving by mail their Western Union Money Orders, I am delayed and inconvenienced and the payment of the mortgage that is required for these people to continue to stay in their home goes unpaid while I am horsed around with Western Union’s policy.
I put on two pairs of glasses and read the fine print that said the Money Orders are “Payable at the Wells Fargo Bank Grand Junction – Downtown, N.A. – Grand Junction, Colorado”. It’s closer for me to walk to Biloxi, Mississippi to collect the rent money directly from my renters or to Jersey City, NJ, if I wanted to wait three days for the Money Orders to clear. It’s become clear to me that you have dragged up a red herring calling it, “controlling fraud,” in order to use the cash money with which my renters purchased your Western Union Money Orders – my money. The number of days of confusion will soon exceed three weeks caused from onerous conditions imposed on me by Western Union’s policy preventing me access to my money for use in preventing foreclosure on their home, which money the purchasers of your Western Union Money Orders sent in good faith.
I suspect that your Money Order policy is fraudulent according to the stress and misery exacted on me presently, and in time and turn on the renters that sent their money in good faith. In its aggregate, its effect appears to exceed any fraud that you may be trying to control with your onerous policy. There is little doubt in my mind that this is also done on the backs of those conducting the many thousands of relatively small transactions that are not fraudulent, but essential transactions, and in this case, for my renters to keep their home.
I suspect that the float of money accumulated by your Western Union policy to prevent fraud indeed is the evidence of a more-fraudulent act than the fraud you ostensibly purport to prevent. I think you know what’s going on and delight in using the mass of money accumulated from your obfuscated fraud. One way to correct that would be to change the name of your distressing product from Money Order to Money Maybe. Things would then be fine, as my renters would purchase their money orders at a reputable institution, for example, the post office or a local bank. Or, maybe if they gave the rental money to an individual living almost next door to them in Biloxi who upon taking their cash issued them his Money Order, which they sent to me for presentation to his brother-in-law who lives almost next door to me in Gainesville and he handed me the cash upon presentation, everything would be lovely. However, if the brother-in-law gave me onerous things to do which require days and days, and weeks, my complaint to the authorities would result in the jailing of those two perpetrators for a relatively mild fraud. Owing to its size being less than 1000 dollars, they would be released until court date as they likely make restitution quickly and probation likely on the first offense and hard time if their larcenous behavior continued.
You obviously are a brilliant man and full of yourself as I watched a fifteen-minute interview of you on HuffPost Live, but with a larcenous streak, I believe, as from the suspicions I’ve stated above. Brilliant men can perpetrate fraud in many contexts that they dream up to obfuscate criminal-like activity by way of the stench of a rotting-red herring. The stench from your fraud-prevention techniques posed on the much grander scale of whatever fraud you are basing your actions exceeds the mild odor of each of the little frauds of your millions of individual transactions to accomplish what the brother-in-laws attempted one time on a small scale to have the use of that little bit of cash for a few weeks. The people you victimize with your effectively bogus by dint of the ‘pilferage of the time-value of money type’ Money Orders are those without efficient means for transferring money. Those fit nicely into your plan for using their cash money and the intended recipients’ money all the longer in the way you have set up your Money Order policy to conduct such, apparently unregulated. Your personality, I gathered as I watched you perform for fifteen-minutes, suggests that you like freedom to do what you want, and to a fault in this case. You may need to be where those slightly larcenous brother-in-laws would reside if they continued their sorry and cowardly behavior as you do what they did one time millions of times each month.
My ETRADE account lacks a few hundred dollars covering the mortgage payment on my personal home and the payment for my renter’s home, a little less than the amount of the two Western Union Money Orders I hold. The electronic payments for the mortgages hit tomorrow on my ETRADE account. One or the other payment will be bounced as I sit helpless while you use money that is mine.

Sincerely,
Van Conner

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willie May 6, 2014 at 5:34 pm

Customer service and in store employees seem unaware of the services offered by the company they work with.

The call center representatives have a difficulty understanding English Language.
When transferred you wait until disconnected.

As for a follow up call back on forms you submit online? Forget about it. No use you wait. Such a agonizing experience working with Western Union.

SO DISAPPOINTED !!!!! Wasted five days on calls and internet forms and still have not got though.

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Wayne Fode October 7, 2013 at 1:57 pm

This is the most disgusting company that I have ever worked with.
You cannot reach a customer service representative, being put on hold for next
available operator which does not happen. As I had the time, I waited for 56 minutes
while being bombarded with ongoing commercials, interspersed with apologies
about having to wait. Despicable. And yet they want your business. You cannot
reach a real human voice. Maybe Ersek, CEO needs his bell rung.
And I am a gold card member, but that does not count!!!!

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