Wegmans Corporate Office

Wegmans Corporate Office Address

Wegmans Food Markets, Inc.
100 Wegmans Market St
Rochester, NY 14624

Contact Wegmans

Phone Number: (585) 328-2550
Fax Number: (585) 464-4669
Website: http://www.wegmans.com
Email: Email Wegmans


CEO: Danny Wegman
CFO: James Leo
COO: Colleen Wegman

Wegmans History

Wegmans began in 1916 as the Rochester Fruit and Vegetable Company.  The company was founded by John and Walter Wegman.

In 1931, the brothers incorporated the business as Wegman’s Food Market and opened a self-service grocery.

In 1968, the company expands to Syracuse, NY.

In 1972, the company opens its first pharmacy inside a store.

In 1974, the company acquires Bilt-Rite Chase-Pitkin.

In 1986, Wegmans Federal Credit Union opens for business.

In 1993, the company opens its first store outside of New York in Erie, Pennsylvania.

Today, Wegmans is a family owned regional supermarket with 81 stores in 6 states: New York, Pennsylvania, New Jersey, Maryland, Virginia and Massachusetts.

{ 53 comments… read them below or add one }

SaraTonin September 29, 2015 at 10:57 pm

I am very excited that Wegman’s is coming to NYC, specifically Bklyn Navy Yards! (Please come to upper Manhattan next!) However, to placate the neighbors, history buffs, etc, I have a suggestion for the new construction. Admiral Row cannot be saved, but perhaps the planners could incorporate part of the old houses into the new walls like they did at the Cloisters Museum, or leave some outer walls standing and supported like they did at The Roosevelt Island Smallpox Hospital. Or even have the seated area with a window looking out of the old facade bay windows. Some millwork could be saved and added to the walls inside, cutaways in the brick could peek in at some of the old staircase, which could be glassed in. You might get some tax breaks


Rachel August 30, 2015 at 8:53 pm

I live in Newburyport, Ma and think a wegmans would be a great addition to the area. There are no stores like wegmans in the area, which makes the need even more of necessity. Please consider!!!!


valerie August 25, 2015 at 12:56 pm

Good Afternoon,

I have shopped at Wegmans back in the day of my college years in Buffalo (1981-1985). Loved the store then. I now shop with my son at the Ithaca one, love that one too! I live on Long Island, New York and my ton desperately needs a Wegmans. We have a Walbaums but A & P is now Chapter 11 and there is no talk of a takeover of our store. Rumors have it it will remain empty. That leaves my town without a supermarket. I know you are currently in the process of building one in Brookyln. Is there any way you could come to my town? No one here is happy with what we have. People in my town are desperate for a really good market. I have to drive 15-20 minutes to get to either Whole Foods, Fairway or North Shore Farms and that is without traffic. PLEASE come to my town. Thank yo for your time.


Dawn August 15, 2015 at 1:10 am


I am in hopes that Wegmans actually reads and responds to folks here. I will write an update on whether or not corporate responds to customer concerns.

I live in the Princeton, NJ area and have been shopping at the Princeton Wegmans store for many years as a satisfied customer. However, I am noticing more and more over the past two years or so that quality at the store seems to be getting worse with time.

There were a few incidences where I have had to bring back items due to:
- Spoiled or contaminated olives from the olive bar. This has happened on several occaisions.
- Stale cookies from the bakery.
- Poorly made deli sandwiches (the deli employee was miserable from the moment I placed the order)

In addition to the returns I have had to make, I have also noticed more low quality employees who are rude – one memorable example is when I was in the produce section and a stock person came with a cart to restock…he rudely jumped in front of me to stock and refused to let me get my items! He became confrontational with me so I immediately went to get a manager.

Speaking of produce, Wegman’s produce continues to spiral downward in terms of freshness.

Some frozen items that I buy regularly are rarely in stock the last few months. The international section was changed, which seems to have eliminated several items in favor of introducing LOW QUALITY Indian products. Many of these products are made in India by a manufacturer who doesn’t have great history or reviews. Its as if this manufacturer was selected based on something entirely other than customer demand…it should be looked into.

After my experience yesterday when ordering a smoothie from the coffee/smoothie bar where the employee clearly did not want to make the beverage, I will begin shopping elsewhere.

I am interested in seeing whether Wegmans values customer input and responds to me.

Thank you.


George S. August 4, 2015 at 9:58 am

The quality of employees at the Wegmans store in Malvern, PA, has really deteriorated in recent years. Many of them are hard working, but far too many of them are lazy and just stand around talking to each other all the time. When you ask any of them for help, they’re downright rude and treat you dismissively.

The store is not as clean as it once was, either. Paper supplies in the ready-to-eat section are often missing. The meat department more often than not has run out of paper towels for customers who get meat juice all over their hands when touching the packages, yet there’s no way to clean them off because the towel dispensers are empty.

Wegmans needs to focus more attention on maintaining the quality of existing stores and some internal personnel audits and less on opening more and more stores. Why not better serve the stores you already have as opposed to opening more, where the customer experience will quickly deteriorate because of misplaced corporate priorities?


Elizabeth McCormack July 7, 2015 at 12:12 pm

I am a retired medical technologist living in the Fredericksburg Va area. Recently I applied for a part time position at Wegmans. I have 35+ years of experience in my profession which includes dealing with the public in a professional manner. My second interview was conducted by a young woman named Jennifer. I was treated with a lack of respect and rudeness. My ‘crime’ was not including two short lived part time jobs on my resume. It honestly never occurred to me to include these. I mentioned these to Jennifer as I am a honest person and did not want to appear otherwise. I’m sure that her life experiences are limited but I hope when she is older that she will remember me. I am used to dealing with customer service representatives who are trained and courteous. I have shopped at Wegmans many times and have not seen one senior employee or person of color working there. That is sad as this is a diverse community.
Fredericksburg Wegmans has lost not only my business but my respect as well.


Edward Butcher, Jr. June 2, 2015 at 8:28 pm


Dear Wegman Family,

My name is Edward Butcher, Jr. and I am a meat customer service employee in your Burlington, MA store # 59. I am a hard working young man and very professional at that. During my retail career I have been a manager for big company’s for years. I came to Wegman’s hearing great things about how they treat their employee’s. My fellow employees are awesome, but management is unprofessional. They preach empowerment of the employees, yet when you express an idea you are immediately shut down even if you can eliminate company losses. Why? because they did not think of the resolution. I have been told I dress unprofessional and appear as a criminal because I wear a wegmans baseball cap and a wegmans winter cap on top because I work in a meat cooler at 33 degrees for hours on end. I asked for a certain schedule when I went to part-time instead of full-time due to unprofessional managers. Now they cut my pay from $14 to $10.75 ??? How am I payed less now that I can perform any function in my department??? I earned 24 vacation hours at the full time rate and when I went part-time they payed me the vacation hours that i earned full time at $10.75?? They are ignorant and have no professionalism or management experience with how to treat their associates. I feel they are pushing me out of the store. I asked for 4 days for a total of 24 hours and now they are pushing me down to 2 days with 16 hours. I am one of the main meat cutters in my department and they also leaned on me to work the meat loads when they were at their largest during holiday seasons!!! After all the hard work i produced during my 7 months working??? The manager’s talk bad about their employees infront of everyone??? They gave me a written warning recently after I was late do to them not working with my schedule do to daycare issues, and the very next day my team leaders were 30 and 45 minutes late themselves???? Mr. Wegman I have been told by many customers that they wrote care cards for me do to my exceptional customer service but was told by an employee my manager was throwing them out? Mr. Wegman I hope you realize that your Burlington store is not being run with the professionalism and family values that you all preach. I hope I am treated better in the near future as I feel I am being degraded and sterotyped by claiming I look like a crimial.. I have never been arrested in my life so to be treated like a criminal when I am working hard for your company is very concerning. If it continues I will be seeking optional advice soon. If you need to contact me you can reach me at 339-227-**** or elb***@aol.com.

Thank you and have a wonderful night!!


Edward L. Butcher, Jr. Meat Customer Service Associate Store #59


michaela May 11, 2015 at 9:02 am

I am still extremely upset with Wegmans’ management and the way they handled the whole situation with my mother. My mother was publically humiliated and put to jail and the whole thing was completely unnecessary. Is this how we treat people? It is sad and extremely heartbroken. My mother is still recovering from the shock and I am extremely angered. She had spent so much money there and now, after all this, she has to go to court and pay some fine?????!!!!
Is that what we call justice? I wish I could speak straight to Mr.Wegman and explain the situation. I would love to remind him values of Wegmans that are on the website:
• We care about the well-being and success of every person.
• High standards are a way of life. We pursue excellence in everything we do.
• We make a difference in every community we serve.
• We respect and listen to our people.
• We empower our people to make decisions that improve their work and benefit our customers and our company.


michaela May 11, 2015 at 8:38 am

Wegmans in Collegeville, PA has the worst management! My mother was detained to shop lifting there a few days ago. My mom is not a thief, she was just looking at the plants outside and then started walking towards the car totally forgetting she didn’t pay for items she had in her cart. She started crossing the street to get to the car when she was approached by Wegmans security. By that time she realized what she had done and wanted to go back to the store to pay for the shopping, but they took her to the little room and called the cops right away. Mind you, my mother is from Europe, she doesn’t speak English and had no clue what was going on. Her ID was in the car but since she didn’t have it on her, they arrested her and put hand cuffs on her hurting her shoulders. My mom is an elderly lady who is by far not a criminal. What Wegmans Management did to her was criminal ! She was in such a shock and had no idea they were taking to local jail. Now, imagine my shock when the police called me they arrested my mother for shop lifting!!!! It was a Mother’s Day weekend too so it totally ruined our plans. My mother spent 5 hours at the jail. Shouldn’t the management first contact the family? I mean, what if my mother had dementia and they arrested her? Granted, she has made a mistake, but to call cops on a poor elderly lady and have her arrested???? That I call a crime!!!! Wegmans at Collegeville was our go to store, we spent so much money at that store. No more. I will not go back there. Poor management!!!! They should be ashamed of themselves!!! Way to go to spoil somebody’s Mother’s Day Wegmans in Collegeville!!! Shame on you!


todd morris April 25, 2015 at 3:26 pm

I wish there was a Wegmans in Indiana.There is two empty Kmart buildings in Indianapolis.The reason they went out was poor customer service and high prices.The Kmart building on east Washington street would be a great location for Wegmans because its close to shadeland avenue which turns into a interstate.There is heavy traffic volume in the area and has rich people pass through all the time.If Wegmans were to locate here they would have to compete with aldis for customers which I don’t think would be a problem when Wegmans is the greatest grocery store in the world.Once people see Wegmans I doubt they would shop very much with aldis.The other empty Kmart store is located on Indianapolis southside on south Madison avenue.There is another empty building in Greenwood Indiana on us 31 south.It use to be Marsh and is big enough to build a Wegmans.Mayor Ballard could tell you more if you sent people to research those sites.Carmel Indiana is a rich city with people with high incomes .Some of these people have 100,000 dollars or more in bank.Some are millionaires and are lawyers.Carmel Indiana was listed as one of the fastest growing city’s in america.This city sits next to Indianapolis on the northside of town.US 31 north is close by which recently was upgraded to interstate status.Castleton Indiana has a strip compatible to Vegas except its just a strip full of shopping centers and two shopping malls its huge.It even has interstate 465 and I69.Wegmans employees would love to have a store in Zionsville Indiana because its a neat village full of shops.Its one of Indiana’s best kept secrets.Avon Indiana is located west of Indianapolis and is on highway 36 a very busy highway with high income people living there.It has a lot of retail very heavy.Plainfield Indiana is located on Indus southwest side close Interstate 70 and sits on National Road.Plainfield Indiana has been rated as the 6th biggest distribution city in nation with connection to Indianapolis International Airport.Indianapolis Intl Airport has the second biggest fed ex shipment center in nation.Mayor Greg Ballards Phone number is 317-327-****or fax317 327-****.


Howard Fine April 19, 2015 at 6:17 pm

all my now grown went to colleges where a Wegmans was located and introduced us to your market. We immediately loved the store, and have used them when ever we are visiting our children but we live on Long Island where you are not located. The nearest stor is located in New Jersey about 100 miles. Please open one of your great markets on Long Island,as we have many markets none can compete with yours. When I travel to our daughter in Syracuse We have a cooler that plugs into our car so we can stock up on your excellent products. Please come To Us. Thanks Howard and Elaine Fine of Ronkonkoma NY.


mary f doland April 15, 2015 at 10:38 am

I am a disabled 56 year old, I had a job interview with Wegmans in Corning NY, the woman who interviewed just went through the process, I new 2 seconds into the interview I would not be hired. I felt like she did not want to deal with me. A very judgemental interview. This was about three months ago, friends and family have encouraged me to report Wegmans for discrimination, which, today, I am doing. Mary F. Doland, * Biltmore Drive, Horseheads NY 14845


john kinane April 4, 2015 at 6:58 pm

It sometimes it takes a glitch in the system to bring out the best in people
At 3:37 PM on Saturday, April 4. 2015 I attempted to pay for my purchases in the amount of $137.82 at a check out in your Wegmans Long Pond-Latta store, but my card was declined after three attempts.
Needless to say I was disturbed, knowing I had ample funds in my checking account, but was informed that I would have to leave my purchases until I could produce the funds. At that time I was approached by a customer standing behind me also waiting to check out, who saw my VFW jacket and offered to pay for all my purchases, apparently believing that I had no money. Needless to say this was embarrassing, and resulted in many shaking heads who were watching the situation unfold. Obviously I declined the offer with many thanks for her extremely kind gesture.
Within a few minutes while waiting and pondering my situation with a basket full of merchandise, wondering what to do next, I observed this generous young lady attempt to pay for her groceries, as she was also declined. Apparently within a few more minutes the store personnel realized there was something wrong, came over the speaker system announcing a problem with the computer system. After about 15 total minutes myself and the young lady were escorted to another register, and were able to complete our transactions sucessfuly.
I do not know who the kind lady customer was, but if I did I would buy her (and her husband if she had one) dinner at their favorite restaurant.


Jennifer johnston March 26, 2015 at 10:22 pm

Very rude mAnager Grace orchard park rd store west Seneca ny. Will not go in that store.


Gloria Lewis January 18, 2015 at 11:25 am

I ate organic snack bar items yesterday that are NOT organic. I’m paying for it today. Wegmans poisoned me and I can’t get through to them. I guess they don’t want to know.


Maureen January 8, 2015 at 3:43 pm

If you have any problems with a product from wegmans DO NOT bother calling about it. I called weeks ago about a product and I was told”we’ll get back to you!” very short with me bascally hung up on me. THought that was weird but thought oh well. so in the meantime had another issue with another organic product and said I’d call and also see about the previous product from weeks ago. well pretty much the same runaround. tood the barcode from me and said they’d get back to me!?! so I questioned the 1st product the woman was short rude and acted like I was bothering her. so called corporate and they sent me right back to the rude woman I had talked to. she proceeded to tell me that I’d had just called 15 min ago……..I have never experienced such horrible customer service. this woman was nothing but a bulldog standing her ground. not once was there an apology or any understaning. FIrst thing in customer service is to listen to the customer’s complaint, apologize profusely and fix the problem!!!!! she knows nothing about customer service and should move on to something else. And wegmans should not be quarintee products if you won’t truly stand by them!


Josh Loan December 3, 2014 at 10:16 pm

While shopping at Wegmans a few weeks back on Friday my wife and I witnessed something we’ve never seen at any store. We were in the check out and saw many people gathering at the entrance inside the store. Everyone was wearing business attire. This seemed odd to see so many people dressed so nice. I inquired with our checkout clerk and we were told that it was the Wegmans family. She was very happy and even excited to see them. She spoke in such high regard of the family and her job as a cashier. You could tell by her expressions that she was genuinely proud to be employed by Wegmans. During our checkout process she said to “look for the guy with the colorful pants” his name is _____ Wegman (I can’t remember his name). Sure enough an older gentleman came walking up to the service desk wearing a pair of pants that has hundreds of turkey images all over his pants. We all got a laugh and even a hello from the guy wearing the “Turkey pants”. As my wife and I left the store we began to talk about what we just saw. We both agreed that this was a great things for a Family owned business to stop in and check out one of their many grocery stores. In this day and age it shows the amount of value that the Wegmans family has by keeping their business run by family. There are many other grocery stores that are nothing but corporate monsters. I personally feel that these other stores only care about making money, and nothing much else. It’s clear and evident by the lack of enthusiasm their employees have. This experience that my wife and I shared will always have us as dedicated Wegmans customers. Besides, who doesn’t love all of what Wegmans has to offer. I hope that the the guy wearing the “turkey pants” gets to read this.

Best regards,
Joshua Loane
Easton Pennsylvania


patricia nichols December 2, 2014 at 5:09 pm

I have been purchasing your dinners since I moved into the area about four years ago
Yesterday I purchased the 6.00 Chicken French meal. The chicken was so tough that I could not eat it. I was so disappointed. I now have second thoughts about the meals.


Rose Evans November 26, 2014 at 12:13 am

I was shopping at the Erie Store today for Thanksgiving. I had a whole basket full on things and a turkey. When I got up to check out they told me the turkey was not on sale this week. I had come to this store rather than the other competitor because I wanted to get the turkey there for 48 cents a pound. The cashier was very nice and said it was not on sale but she called the girl in charge over. She told me that she would not honor that because the sale was over. I had all the groceries so I told her then I don’t want these groceries and I will go to Tops. It didn’t seem to matter to her at all. This is very upsetting to me as I spend alot of money there and I felt I was dealt with the wrong way.


lee mrocek November 6, 2014 at 5:45 pm

I live in butler,pa. All we have is a giant eagle and would like to see wegmans come to town.we need more variety in grocery shopping.I know it would do very well !


Anne November 6, 2014 at 3:37 pm

I’d like to start a campaign to get a Wegmans in the Wyomissing, Pennsylvania area. I grew up with Wegmans having lived in Greece, NY for 21 years. I currently live in the Reading, PA area and drive the hour and 1/2 to our “local” Wegmans once a month or once every other month but would so love to have one closer so I could do my weekly shopping… Wyomissing, PA is an affluent area and I don’t think you would have any trouble meeting whatever your profit ratio/customer base outlooks per store are. Nobody beats your quality of store brand items and your stores these days are just beautiful.


Kathe Hagreen October 22, 2014 at 10:46 pm

good evening, I have been shopping at Wegmans since my childhood. Until now I have been extremely happy with all of your endeavors.
I recently moved from Spencerport to Fairport and moved my prescriptions from the Lyell Avenue store to the Penfield store. After being so spoiled with the drive through on Lyell I was disappointed that was not available in Penfield. I elected to switch my medicines over to Walgreens solely because of the drive through.
I have been taking an eye drop called Lotomax for my eye since surgery 41/2 years ago. I was stunned to see my cost of the drug had dropped 50%. I am mortified I couldn’t believe I have been paying $100.00 and now I am paying $50.00 that is HUGE please explain why


Maria Haskell October 20, 2014 at 1:27 pm

Bakery items are waaaayyyyy overpriced!! Especially the cookies!! You can go to a real bakery and get a much better product for less than half the price that Wegman’s charges! Also, the layers on the birthday cakes are way too small (the height of the layer is way insufficient)!! Please consider doing 2 layered rectangle bday cakes…that measly one layer is too embarrassing to pull out at any childs bday party. The cake is good, I must admit…but presentation is just as important. The cake must literally be 2 inches in height with gobs of icing on top (not good at all!!)…it looks horrible!!


B. DeLloyd October 13, 2014 at 7:26 pm

Just a suggestion…I know of a handful of people…that drive several times a month to your stores from the Jefferson /Berkeley county areas in West Virginia… This is a fast growing area…with the easy access 81/70/270 interstates along with Marc stations throughout… The economic benefits are growing…people in this area are changing and looking for that quality and willing to pay for it…why not do the research and see if Wegmans could not be a great fit? I know it would sure save me a lot of travel time to your Leesburg store!! And instead of every 3 weeks…I’d be able to visit weekly at least!


Michelle Fontaine September 27, 2014 at 6:54 am

I absolutely love wegmans! The produce is the best, along with all of the other great products available at your store. I know many people that live in my area that wish we had a wegmans closer to us in Arcade NY. Will it ever be possible to build a wegmans in this surrounding area? If so, how can we make this happen in our community?


Helen Ellis September 15, 2014 at 3:39 pm

First of all none of these comments have been answered so im probably just blowing steam.
However, I just left wegmans where I’ve been an avid shopper since this store was opened. I have always gone through the self-checkout lines no matter out much food I’ve had in my cart but this time there were big signs saying no more than 20 items and when I inquired as to when this was changed I was told it had always been that way. Sorry but this guy blatantly lied. They were not there before and no one has ever said anything to me about how much I had in my cart. Being very upset I went to a regular checkout line and started putting my groceries on the conveyor belt when a man behind me sarcastically said “hmm
15 items”. Again I was in a restricted line. I just thought wegmans was all about the customer but I guess only certain ones. By the way I’m not a complainer but I really like self-checkout.


Happy Customer September 9, 2014 at 11:24 am

I have consistently had good experiences at all of your Wegman’s locations. Today I had an exceptionally good experience. My son recently started a new prescription that is very costly. Your pharmacy Manager, Cherise (sp?), on Alberta Dr. Amherst, NY was kind enough to do a little research for us to see if the manufacturer or Reps. offered any discounts. She was not able to reach us as we were out of town so she made notes in the computer and today was able to relay the information. It is unlikely that we will qualify for any discounts but to observe someone giving such great customer service is wonderful. I want to thank you and your staff. It is not easy to motivate such a large group of people to care and I as a frequent customer and a person that has worked for many years in customer relations do so appreciate the time and effort involved.
Thank you!


claire August 18, 2014 at 8:36 am

how are you?i am claire from powerful display which located in china shenzhen.
our company have been doing the cardboard paper display for 15years.I know supermarket may need some promotional and packing display for your product.we
can customize the product for you if you have design,or you can send us your design(colour,size,logo,printing handling) ,if you have no idea in size,we have our own designers,we can design it for you special.give us some more information so that we can make a quotation for you.
have a nice day,


Laura Lariviere August 12, 2014 at 8:32 pm

Dear Mr. Wegman,
I am a frequent customer at your Princeton, NJ store. I have gotten to know several of your employees who are very caring, experienced and professional. One, in particular, Mia Johnson was recently passed over for a full time front end coordinator position. She is currently part time. A nineteen year old was chosen for this job with little experience. Mia has over 23 years experience in the supermarket industry. She is a wonderful employee and goes above and beyond, giving 150 percent . The managers who made this decision are not very smart. Is it politics?? Favoritism?? I am disappointed in the way they do business. I hope you can look into this and give Mia a chance to prove herself.
She is amazing. I got to personally meet you in the store last Christmas, and you seem like an intelligent person. I hope you will do the right thing and promote her.
Laura Lariviere


mark nicholson August 7, 2014 at 3:55 pm

Attention Wegmans shipping and receiving managers
My name is Mark Nicholson, and I am a driver for JB Martin and sons inc.
Early this morning, I picked up a consolidated load from your Pottsville PA facility, due to be delivered at your Wegmans market St address for 7 am.
I was 2 hours late, because of fatigue, and had long since violated the hos as mandated by the FMCSA.
The broker, Leonard’s Express, assured me that there wouldn’t be any driver handling on this load.
When I arrived at the warehouse, the reciever informed me that I was required to break down the load.?
I have been delivering to this facility for 5 years now and know that changes are taking place, and have sensed increased hostility will from the recievers.
I would like to thank Wegmans for the ”best I have seen anywhere”- service and products especially the produce that Wegmans sells.
God Bless you and have a great day
Mark Nicholson


cAR KAISER sR August 4, 2014 at 7:00 pm

tO wHOM: pENN yAN NEEDS YOUR STORE BADLY !. Tops here c harges outrageesly. Ther is a vacant store here for 4 years now (S urefine) which would make a marvelous addition to your chain ! Please come down & look at it, we need you !!!!! cbk


Tina Benge July 29, 2014 at 2:35 pm

I was doing my weekly grocery shopping on Sunday 7 /27/14. I was picking out you yougurt for my baby, while I was standing there the yougurt containers kept falling, so I yelled back to the stock person that he was pushing them to close the edge. I continued to pick out my yogurt and first few containers were fine, but the more flavors I picked I noticed the dates were from 7/21/14…… I yelled back to the person who was stocking and asked what the date was, he said 7/27, I said then why is week old yogurt out here. The more flavors I went through I found bad dates, so I threw them down on the lower shelf. This young kid finally cones out and he is laughing, I said what is so funny? ? I said do you have kids?? I then asked him if he thought Danny Wegman would think selling week old yougurt would be funny. .. He just continued to laugh, after finding 6 good dates, I threw 10 bad ones down, told the kid he better check the rest of them..
I then was checking out and asked my cashier to get a manager, Anthony walks up to me and says yay what can I do for you??? Seriously that is how a manager speaks to a customer. .?? NOT HELLO, HOW MAY I HELP YOU?? I am 44 years old and worked for wegmans like most teenager’s, but it seems like these kids now have absolutely no respect and no clue.. SORRY TO SAY IT SEEMS THE BIGGER WEGMANS EXPANDED THE LESS CARE ROCHESTER STORES RECEIVED. Just a few weeks ago had throw out my peaches and plums because of a recall, and who keeps their grocery receipt for fruit? ? So of course I am out the money on that. Very UNHAPPY RIDGEMONNT CUSTOMER.. TINA


alert your staff legal council July 25, 2014 at 12:19 am

Mr. Wegman,
Your Dickson City store and Pharmacy is in direct violation of Federal laws. First complaint, my 83 year old mother, who needs palliative care, was “carded” when she went to purchase alcohol by one of your cashiers, causing her extreme stress and embarrassment. At the same time, I was in the Pharmacy attempting to acquire her pharmaceuticals. Wegmans violated Federal law, and you will find that they are in direct violation of PACE rules and regulations. This will subject you to sanctions for noncompliance of these Federal programs. The Pharmacy Manager gave me the option of paying full price, instead of my mother’s six dollar Medicare copay, or come back the next day. I do not have time for this chicanery. I called the Wegmans automated prescription refill number for that store in front of all the Pharmacists using their phone, keyed in the prescription number and I was told the prescription would be ready at 5:15…I was there at approximately 4 pm. I paid full price under duress, being that my mother was waiting for me in the dining area and was not feeling well. The Pharmacy is in direct violation of Federal law…carding an 83 year old woman who didn’t even know what the cashier was asking her for may not be illegal, but certainly is idiotic and maybe more. Management in Pharmacy and Store exhibited a systemic lack of professionalism and disregard for Federal guidelines. Alert your staff legal council. You will know my name soon enough.
Taking Action


J. Porte October 19, 2014 at 5:29 pm

I am well beyond the age where I need to show my ID and that is clearly visible with gray hair and wrinkles galore. I show my ID when asked because I know it is required. I kid around with the cashier because I know that it isn’t a comfortable situation for them to be in either. I also have a dad who is in his nineties. The ID thing comes up and he or and I comply. If this is the only inconvenience you have in life,….well life is pretty darn good. Thank your political idiots who create this practice, then vote accordingly. Oh ya, don’t be offended but they may also ask for your ID. What a “terrible” country we live in. Don’t worry though, in time the self serving politicians will remove that embarrassing process and then any and all can vote whether legal of not. The legal staff must be shaking in their boots with your threat.
Action taken,


Connie Weirs July 20, 2014 at 8:14 pm

First let me say I love your Burritos. My problem is they are very hard to get. In four visits to your store on Amherst Street, only on the last visit was I able to purchase one. The problem I found out was they close from 2pm to 4pm. Ok that’s fine but why don’t they have a sign to note that fact? In my three previous visits I was not the only one in line unable to get anyone’s attention to inform us and we all left quite annoyed. When I asked the clerk on my last visit why there is no sign she said her manager has been told many times and that the sign that is up isn’t correct either. Obviously Wegmans is cutting personnel since when I was successful in getting my Burrito it was because I went over to the girl serving the hot meals and she told me she would be with me when she was done waiting on a customer. One girl servicing two major stations , not cool.


William L. Houtchens July 18, 2014 at 11:36 am

Mr. Wegman

I recently had the opportunity to apply for employment here in Northern Virginia with your company. I have been out of the employment market for a few years because of cancer. I had 17 years in the United States Marine Corps and 20 years in Las Vegas where I retired as Vice President of Security/Surveillance/Investigations/Safety/Risk Management. The job I applied for was Loss Prevention, the extent of my interview was a phone call talking to a gentleman on speaker phone while he typed my answers. I have just received a letter saying that I was not chosen. I can understand not being chosen but this type of interview for a major company to which I was probably over qualified for is disheartening. I understood Wegmans had a better grasp of professionalism that what I received on a telephone while hearing keys being typed on a speaker phone. I have hired hundreds of team member in my past, the companies nor myself would have ever demonstrated this type of non-professionalism to the public let alone to a potential applicant. I have no idea if this is a Wegmans policy or even condone these actions. I would like to thank you in advance for your time in reading this e-mail but I felt you should know.

Thank You

William L. Houtchens


Natalie July 13, 2014 at 10:51 am

I live in Hazlet, NJ and would love a Wegmans store close by. It’s a much needed store for this area.


Shocked and Disgusted at Staff May 21, 2014 at 3:34 pm

I think overall you brand is very well received with your recognition as a Fortune 100 company speaks for itself but employee treatment is far from 100. Mainly the Princeton location and probably other locations my daughter complains regularly about your hired managers disregard during lunch periods. She is a hard working young lady and should not be treated in the manner. Your staff plays around, ignores the schedule and spitefully give breaks at their playful convenience. There is a workforce and labor law being violated not sure if you are aware of that and maybe a renewed management ethical training should follow this email if you cared about your employees. I do not like seeing my daughter in distress, she is a educated young lady, humble, works hard and never complains so I am making the complaint for her. If you had children and heard them express such dismay then you will handle the issues. Not everyone hired as manager has manager qualifications.


SA Anderson May 1, 2014 at 5:42 pm

I bought a salad through your Wegman’s website for the Fairmount location for a boy scout event. The salad was supposed to be a King Cobb salad and instead I got what looked like someone’s old leftover salad cores that should discarded. The salad should have come with Romaine Lettuce and instead I got old iceberg cores.I have left several messages for their office 315-487-1581 ext. 155 and have yet to see my credit. I am tired of leaving messages please contact someone to credit my card so I can be done with this issue.


o drennan April 28, 2014 at 10:44 am

Went shopping on 1/14 when I got home most of the items I bought where missing. Went to store following day I couldn’t find my receipt and even though they had all the items that were left on a log with the date they refused to give me my groceries. I finally found receipt went to counter at customer service the supervisor was very nasty, unprofessional and told me with a very nasty attitude that it was more than 90 days and that they can’t do anything about it. I was never informed on this policy so at this point I’m confused wegman a big supermakert can steal just steal my groceries with what right. First they had to train the employees better how to do the job right to avoid this situations and how to treat the customers with respect. My money is good anywhere. Customer service is the worst and the employees are not trained well and on top of that the prices are higher than others supermarkets.
Very unhappy customer


Shawn Fleischer April 24, 2014 at 5:05 pm

I was wondering if Wegman Corporate can do a survey of placing a store in Louisa, VA. We are surrounded by Food Lion’s with poor service and over pricing. Louisa is known for the Lake Anna area which is the second largest lake in VA. It attracts vacationers from New Jersey, New York, Pennsylvania, and others. Every time I’m in the Food Lion I hear them complain about Food Lion. Please can you bring your great service to our area, and not let Food Lion corner the market. Thank you for your time.

Shawn Fleischer


Chrystal Sellner April 20, 2014 at 3:47 am

I recently joined a company that I believe will revelutionize the vitamin and supplement industry and a an avid Wevmans customer I couldn’t help but think that Wegmans and this company could work hand in hand . This company offers a health assessment that determins exactly what vitamins and supplements you should be using. It talked into consideration what medications you take , your lifestyle and individual needs such as fertility or weight loss. I would be honored and enthused if you would take a look at my website. Chrystal520.idlife.com.

Thank you


Roger Gregg April 8, 2014 at 12:37 am

I just wanted to put this out to you when I use to shop in Baltimore, MD wegmans the food was great but I wanted more but when I went to the one off of McGraw rd this employee made nasty threads and I have his real name by the management team of Wegmans in Columbia, MD
It’s EJ but he goes by Eric H.
He isn’t nice he just want your money and doesn’t want to pay you back the next day! He forced me to loose my job as a cook in Columbia at Bj’s Warehouse company.


Bob March 28, 2014 at 1:00 pm

I had the pleasure of shopping the Alberta drive store. I have started a wellness program and needed to add more veggies to my diet. I asked a college student named Alex about how you know things are ripe and what tastes good. He was fantastic and knew what he was talking about. He is a good example why Wegmans is a cut above everyone else.

A happy customer


Rather not say January 21, 2014 at 7:13 pm

Someone needs to get a control on your Woodbridge, NJ store……

I’m tired of hear my son complain that they didn’t get his availability schedule due to him attending college while working. He was hired with this understanding that his classes changed every 8 weeks. When he puts in his new schedule they say they didn’t get it or tell him he can’t have those days off.

He was also told that when he needs days off for Police Auxiliary to let them know so he can have those off. Again, something they knew at time of hire. When he puts in for it, he’s told you can’t have it too many others are off and he puts in 3-4 weeks in advance.

They schedule him on days he can’t work due to school & then when he tells them they take the time away totally and don’t give him anything. Then he knows what his schedule is to be and when he double checks it online he finds that they took away hours from him and gave him hours else where that he can’t work due to another obligation.

Someone tell me where this is fair? where to the kids of today’s society get a break??
Does anyone at your Woddbridge store know what the hand is doing??
Does anyone listen or pay attention to your employees??


JoAnne Marco January 21, 2014 at 2:03 pm

Recently you changed your ham salad recipe. It is no longer the same and I did try it but it was soggy and did not hold up to using as an appetizer or in a sandwich. Please bring back the old recipe or I will have to shop elsewhere for ham salad. Thanks.


Chris January 6, 2014 at 5:33 pm

Hi My name is Chris, I am looking for a contact name and number to whom ever is head of procurement. I work for Sysco and I’m looking for an opportunity to earn some of Wegmans business….I’d like to forward business references and a letter regarding Sysco and my self…Thank you and Happy New Year!

PS..#1 loyal customer


james martin December 5, 2013 at 12:52 pm

The store in Spotsy Va carrries Solgar Whey To Go, sometimes. There is a problem with that product. I have brought it to there attention several times. The store hasn’t had any for a few weeks. Please see what is going on.


PS Chocolate flavor


Brian M November 26, 2013 at 1:38 pm

Ms. Mary Ellen Burris,

For the third time this year I had to return to Wegmans on Transit to retrieve a bag of groceries that was not placed in my shopping cart.

The last time this happened over the summer, I was quite upset as it made me late for an engagement. I asked to speak with a manager to basically say that this is happening too much. He agreed. My main questions were: “Did you or anyone go and speak to the cashier and tell her that this cannot happen again?, and “Does it negatively affect the cashier in any way?”, and to both questions he answered “no”. He said he wasn’t even made aware of any groceries left behind that day. At that time, I told him that he has a systems problem when the person making the mistake doesn’t even know about it.

This past Saturday evening, my wife, daughter, and I did some pre-Thanksgiving shopping. Our bill was over $260. Of course when we returned home and began putting away our purchases, we noticed we were missing a number of items. I called customer service at Wegmans and they said they had our items, that “we left them behind”. So, back I go to retieve the bag. Amazingly, there were 5 bags of groceries on the counter that had been left behind by others too, not just me. “Which one is your’s?” I was asked. The bag was handed over with barely an acknowledgement, let alone an apology. As I drove home that interaction made me angry. So I called the store and briefly talked with “Jamie”. I asked for the store manager and was given “Chris”. Chris seemed very young and distracted. I could hear others laughing in the background. I asked Chris if he was the top manager in the store at the time and he replied yes. Again I relayed my story and asked if the cashier was reprimanded etc… He replied “no”, implying also that it is the customer’s job to make sure they have all their bags??? With a packed cart and wife and daughter, sometimes it’s easy for a customer to not always watch every bag get placed in the cart…

Anyway, after talking to co-workers and friends, I have heard from many people with similar stories. It costs people time(my time is money) and gas to retrieve groceries left behind.

If the cashier can ask me every single time if I want my dripping gallon of milk in a bag, then she/he should be able to get all of my purchased items into my cart. If the cashier can look under the cart with and without a camera every single time for items to be rung up, then she/he should be able to get all of my purchased items into my cart.

I do not blame the cashiers at all. I blame those training and supervising them. Mistakes happen, but if a cashier makes a mistake then she/he needs to know about it so the in the future that mistake is not made again.

I like Wegmans. It has been our supermarket of choice. I know where everything is in the Transit Wegmans after spending thousands and thousands of dollars there over the past 12+ years. However, I have doubts about the competance of the management at that store if simple issues cannot be straightened out. I will say too that over the years I have gone to Dash’s and Tops a lot and never had to return to a store for items left behind. I may be visiting these other stores more often now.

Is the reason that management does not make a big deal about the left behind groceries with it’s staff that often times people don’t notice/return and therefore you can re-stock and then re-sell the items??

I am not looking for anything from Wegmans other than how you are going to fix this common problem. Returning angrily to a store for something left behind is something I do not want to do again.


Brian M


Uncle Reggie January 17, 2014 at 10:40 am

No! The reason is that the “managers” Wegmans prefers are relatively young – very young in fact. They are rarely much older than those they are expected to supervise. So you tell me, is a young 22-year old “manager” going to effectively discipline that hot, 18-year old cashier on checkout lane 9 who he has been trying to get to go out with him? Nope. Is he going to effectively discipline those stock boys who are crushing the boxes of Zesta crackers over and over and over again? Nope, most of them are his buddies or at the very least unimpressed by his perceived “authority” and will tell him to eff off. It just cannot work. Supervisors can be decent, fair and likeable, but they must also be willing to be hated and ruthless pricks when circumstances call for it. That is a difficult mix to handle effectively.


Kristy November 18, 2013 at 8:08 pm

I’m writing because I’m angry I was hosting a party and I bought cookies 10.99 a pound a few pounds and when I got home they were hard as a rock I couldn’t even nite into them , I wasted all that money to throw them away . I went to weagmans around 1 pm to pick them up so they shoulda been fresh ! I’m just upset and this isn’t the first time I ordered a cake which I paid 31.00 for and when I went to pick it up the women was so rude when she asked me my name and what I was picking up she yelled at me and said we have tons of 50 cakes in the bake with that name which was hard to believe my husband looked at me like wow and when the cake came out it was wrong it had fresh strawberries on it which I never asked for then I asked we didn’t want that she got mad and put gaudy flowers with a ton of icing on it to hide it , it was a complete nitemare , this is the 2 times over the last 2 weeks I went to weagmans and had a a bad expericance and paid a lot of money for nothing ! I hope something can be done that’s why I’m writing ! Thank you


Lisa Tiezzi September 19, 2013 at 4:32 pm

Tiezzi Imports brings in high quality, cold pressed extra virgin olive oil from our friends in Northern Italy. I was recently speaking with one of my customers Paul Partica about growing my small import business and my son going to RIT in Rochester. Paul immediately started praising Wegmans, he sold coffee and helped put together all of the coffee bars previously. He couldn’t say enough great things about Wegmans! Paul encouraged me to reach out and make an appointment with a Wegmans buyer to sample my Tutti Amici products. I have been in business for 5 years and I am just starting to contact larger stores. I would love the opportunity to meet with someone or to drop off samples of my products. I will be in Rochester for a visit this weekend and plan to visit one of your stores.

I look forward to any possibilities you can offer with regards to my products in your stores!

Lisa Tiezzi


Jose Nobrega March 2, 2015 at 1:34 am

I resided in Rochester, NY for 38 years and shopped at Wegmans and absolutely loved the quality of products. I moved to Canton, GA 4 years ago. The grocery stores (Kroeger and Publix) cannot compare to Wegmans. Could you PLEASE build a store here in Canton, GA.


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