Wegmans Corporate Office - Corporate Offices & Headquarters

Wegmans Corporate Office

Wegmans Corporate Office Address

Wegmans Food Markets, Inc.
100 Wegmans Market St
Rochester, NY 14624

Contact Wegmans

Phone Number: (585) 328-2550
Fax Number: (585) 464-4669
Website: http://www.wegmans.com
Email: Email Wegmans


CEO: Danny Wegman
CFO: James Leo
COO: Colleen Wegman

Wegmans History

Wegmans began in 1916 as the Rochester Fruit and Vegetable Company.  The company was founded by John and Walter Wegman.

In 1931, the brothers incorporated the business as Wegman’s Food Market and opened a self-service grocery.

In 1968, the company expands to Syracuse, NY.

In 1972, the company opens its first pharmacy inside a store.

In 1974, the company acquires Bilt-Rite Chase-Pitkin.

In 1986, Wegmans Federal Credit Union opens for business.

In 1993, the company opens its first store outside of New York in Erie, Pennsylvania.

Today, Wegmans is a family owned regional supermarket with 81 stores in 6 states: New York, Pennsylvania, New Jersey, Maryland, Virginia and Massachusetts.

{ 86 comments… read them below or add one }

Chris Lorraine October 18, 2016 at 8:54 am

I have a complaint about the parking lot at the James Street store in East Syracuse. I have been a Wegmans shopper my whole adult life and I go to James Street most of the time. However I’m finding that the way the parking lot is structured and some of the customers are making a trip there dangerous. For some reason the STOP sign in front of the store never seems to be around when I go there after work (around 5 PM). The problem is drivers there disregard all other indicators to stop without that sign being there. Yesterday Monday 10/17/16 I nearly got hit by a driver and then almost got into a fight with him since I didnt appreciate him nearly hitting me with his car after blowing right through the STOP area. Wegmans is an excellent store in many ways but saving a few bucks isnt worth that risk to persons physical well being. It’s getting to be essentially a lawless area where you take your life into your hands arriving and leaving that store. I’ve been going there a long time so its not a one time bad experience. I also go to the Dewitt Wegmans which does 2-3 times the volume as James Street and they always have a STOP sign in front of the store there, the result being there is NEVER an issue with people having to dodge cars to get in the store. People running James Street please resolve this or you will be dealing with an ex-customer. Thank You.


Lois Scott October 16, 2016 at 6:28 pm

I have a complaint.
I usually shop only at Wegmans but after my last encounter with the Front End Manager at one of the stores…I will never turn in any cash I find!
I turned in $60.00 that I found to the service desk and the employee filled in a Lost and Found Sheet form filling in all my information. He told me to return in a month or so. I returned to the desk a couple times within the month and was told no one had claimed it yet and I should return. Unfortunately, yesterday when I asked about the money, I was told by the Front End Manager that I was not entitled to it and that it was going to the “employee fund”!
Big problem. Do you think I would’ve turned in the cash if I was told at the time the paper work was filled out that if it’s not claimed it will go to the employee fund? I don’t think so. Maybe a charity…but the EMPLOYEE FUND? Why keep telling me to keep checking?

I’ll be happy to supply Danny Wegmans with the store location, the manager I talked to and a copy of the Lost and Found Log Sheet.

Maybe honesty should be treated with respect by communicating what will happen to the money if not claimed or give the finder a choice of a Wegmans gift card or donation to a charity or employee fund?


Annette Antonopoulos September 29, 2016 at 4:48 pm

I am originally from Syracuse NY and when I moved to NJ the grocery stores were horrible. Now that Wegmans is here it is a blessing. Recently I bought cases of Wegmans water and for some unknown reason it taste funny. I asked around and I am getting the same response. I always recommend Wegmans brand products because they are good quality. But, Wegmans…….. what is wrong with the water you are bottling. Where does it come from and what recent changes did you make? Please let me know. I will no longer buy the water until I know it doesn’t have that funny taste to it.
Thank you.


Don Macdonald September 29, 2016 at 2:51 pm

I read all of the above including the good and the bad. However, having been a Wegmans fan for many years right here in Rochester where you are HQ’d I have to be honest and say you are without doubt losing your way on several counts. As an ex UK resident and a one time grocery store manager you have fallen into the “own brand” egomania syndrome which will without doubt will cause your complete group to fall on a downward spiral!! Many before your tried — they all failed! Consumers do NOT want row upon row of shelves with only one brand dominating what is on offer—BIG mistake Mr. Wegman and someone needs to be fired for taking you there just as the “someone” who decided to educate us on how and what we should eat! Your dried up, poor selection fast food takeaway is a disgrace in comparison to what is was. Be careful Sir—-Tops and Aldi are watching these mistakes! Guaranteed!


Karen September 14, 2016 at 11:26 pm

Hello, about a month ago I came into this store to purchase about $100 worth of groceries with a check (I had lost my debit card and this was all I had at the time. I was told earlier that day that all was fine and I could write a check. I left half ‘y shopping g to later that evening when I had more time and when I checked out I was not allowed to pay for my groceries with check. Anyway, I left very upset and frustrated and of course without formula for my baby…I was contacted by a manager named Ryan, I think was his name, sorry, and he was very nice and apologetic. He asked me to stop by the store so we could meet and that he would have something for me. That day I wasn’t able to leave work on time so I called the store to let him know and left a message with a Kenny. I never heard back from Ryan. I went to the store later that week and left a message at the customer service desk. Again, I never heard from him. I’ve visited this store dozens of times and have asked for him two more times. The last time, about a week ago or so, I spoke with someone who finally said he was there but in a meeting. He wrote my phone number down and I told him I would shop and that Ryan would call me after his meeting. I was at the store for 2.5 hrs and never got a call. In fact, he never followed up with me and now it’s been 6 weeks or so. Not only does everything seem insincere and fake now, but now I’m hurt and offended. I feel like a fool. I was never offered anything and question why I had to meet him at all. How inconvenient. Here I thought that he wanted to apologize in person and now I think he may just wanted to match my face to a camera shot or something. Like maybe I was lying so I had to go in person to meet. Do you see how much time I wasted I looking for this Ryan? All my messages went unanswered. I am extremely disturbed and disappointed. Wegman’s management is not caring and only show face, there is nothing special about this store and I want everyone to know how I was treated over the past 2 months. Clearly I am not a valued client and I want all the money I have spent loyally at this store returned to me.


Lynda Byrd Logan September 14, 2016 at 1:04 pm

My husband and I frequent the Woodmoor store in MD, rather frequently. We find the store and its staff to be outstanding in customer service. The food is fresh and flavorful. I am most grateful that when my husband had a seizure in the store, yesterday, the staff had everything under control in a matter of seconds. 911 was called. Staff members satyed with me and my husband until the EMTs got there. They kept me calm and even blocked off the isle so we had privacy. They helped me get the motorized wheelchair into my van and made sure I was calm enough to drive. I personally love our Wegmans and am now even more inamored because of the great care they gave to my husband and me. Thank you Wegmans.


J September 10, 2016 at 8:37 am

Dear Wegmans,

A valuable associate at one of your stores is being fired from his job over a blog he
has because he posted photos in work clothes and the manager is saying its
against work policy but was not working. He was not doing anything illegal while he
was in his work clothes or harming himself. but the manager at that store wishes to
fire him under the false notion that he has broken work policy.
What is the policy that is in place from LGBT workers from being fired for unjustly
causes such as this.


Charles Johnson August 31, 2016 at 6:59 am


I have a product which I manufacture here in Japan, it turns hot cooking oil into a hard disposable wax like substance that is thrown straight into the trash bin as is. No use of plastice jars or glass containers, no mess either.

I look forward to contanting the responsible party for handling business with Vendors, thank you.

Best regards,
Charles Johnson


Paulette Gardner August 28, 2016 at 6:13 pm

I wanted to take this time to send you some information about an employee that just took care of me at the Fairmount Wegmans location. I had 2 bundles of flowers and wanted to see if I could have them mixed together and then separated back into 2 bundles. I had asked the woman working and she was gladly able to do this for me. She was so very pleasant and was willing to answer some questions I had. She even suggested a small bucket to have for my flowers. Having some small talk with her, she mentioned that she had been working there for 3 years and when she started there that Wegmans showed her how to work with all of the different flowers. I know that her first name is Madison but unfortunately I didn’t get her last name. Please know that she is a very pleasant, knowledgeable and friendly Wegmans worker. THis made me realize that this is why my family shops at Wegmans… not just for the great products but also because of wonderful customer service.
From a dedicated Wegmans shopper!
Paulette A. Gardner


AUBREY July 29, 2016 at 2:40 pm

Just wanted to add that I called looking for
a B2B opportunity with your company.
I was passed onto a gal named Natalie.
She was extremely polite, exuberant, helpful and guided
me as to what I needed to do in order to get
our products in front of your buyers .
It was a pleasure speaking to someone who took her time
to help without me feeling she was waiting to get rid of me.
Compliments on your staff educational practices a and hope she gets acknowledged-or recognized by her supervisor.

Thank You
Aubrey Zelman
VP Sales
Gourmet Chips and Sauces
Champlain NY 12919


Kathleen Montaldo July 26, 2016 at 8:02 pm

Dear Mr. Danny Wegman, CEO,

At a time of great sorrow for my sister, of Ontario NY, whose husband died from surgery complications, your Wegman’s Associates at your 900 Holt Road Webster New York store, extended their overwhelming compassion and service to me in Temecula CA.. When I called on Fri. evening 7/22/16, Jordan Alhart not only assisted me with a selection of flowers and arranging for a gift card , but also arranged for delivery of my gifts to my sister. Teamed with Shawny Christmas, the following morning Shawny continued and with Garrett Johnstone, untangled a credit card glitch and arranged for my gifts to be delivered at my requested time, so my sister would be home to receive them. It was far and away, one of the kindest gestures anyone could receive at such a very, very sad time. I feel that their service is also a reflection of you and your Company’s philosophy. Words cannot express my gratitude to Jordan, Shawny and Garrett. Truly, little things that make a difference are ENORMOUS to a Customer like me, in Southern CA.
I wish you continued success with your world renown Wegman Stores.
Whenever we are in the area, visiting, Wegman’s is our first shopping experience, and it is ALWAYS such a positive experience.
Please consider and research Temecula CA. 92592 as your first West Coast store opening location .We are located approx. 55 miles north and a bit east of San Diego CA.

My Sincerest Thank You goes out to you, Mr. Wegman and your outstanding Associates, Jordan Alhart, Shawny Christmas and Garrett Johnstone.


Laura Gordy June 29, 2016 at 5:50 pm

I love shopping at the new Wegman’s in Akexandria, VA. I was so pleased and excited to see you carry Hydrox cookies, but on my last trip there, the shelf was bare and there were no Hydrox cookies. I asked one of your friendly, helpful store workers why no Hydrox and she told me unfortunately Wegman’s no longer carries them, they’ve been discontinued. She also told me I was the second person to ask her about Hydrox. She told me to inform corporate if I want them back. So please bring them back. I have to drive about 10 miles to get to your store but it’s worth it because you have Cento sardines and you used to have Hydrox.

Thank you!


Caroline Connolly June 29, 2016 at 11:21 am


I would like to draw your attention to a major urban area in Philadelphia that lacks a viable grocery store. I think it is a valuable investment of your time to consider expanding in this area. University City is on the cusp of major economic growth and redevelopment, with affordable options and locations to create such a valuable community resource.

This area is a major hub of Philadelphia, incorporating major prestigious employers including the following:
-University of Pennsylvania (this ivy league university is the city’s largest private employer)
-University of Pennsylvania Health System (third largest employer in the city, includes Hospital of the University of Pennsylvania, Penn Presbyterian Medical Center, etc.),
-Children’s Hospital of Philadelphia (nationally ranked as the 2nd best children’s hospital)
-The Science Center (40,000 jobs in Greater Philadelphia are directly and indirectly supported by Science Center incubator resident and graduate firms.)
-30th Street Train Station (2nd largest in the country)
-Drexel University (10th largest employer in the city)

Currently, there are two residential skyscrapers being built in this area. These are:
-FMC tower, expected to be completed in the coming months.”The 19 upper stories of the building will consist of AKA residences, ranging from hotel rooms to studios, 1- and 2-bedroom apartments, and penthouses”
-Vue32, expected to be completed in 2018. “16-story residential tower in University City. It will include 164 1- and 2-bedroom apartments and a child-care center on the first two levels…Vue32 will be catered to the educators and medical professionals in University City. Also on site will be 12 2-bedroom condos.”
Also, West Philadelphia High School is expected to be renovated into an apartment building, housing 298 apartments. These residential development plans are in addition to the ongoing investment from University of Pennsylvania and Drexel University. These major employers have contributed to the ongoing major economic renewal, with an emphasis on enticing their employees to own property in the area (huge financial investment in local public schools such as Penn Alexander School, as well as home buying assistance for employees, etc.)

This all complements the long-range plans of the Schuylkill Yards development, the 30th Street Station District Plan. Private, state, and federal money is starting to be poured into this area.

However, there is no viable grocery store for residents in this area. These residents are employees of hospitals and universities, but the grocery store options are limited to poor quality options. Currently, there is a rundown grocery store on Walnut Street between 43rd and 44th Street. This business, and it’s parking, utilizes an entire block. I imagine this business could be purchased and redeveloped to cater to the incoming residents of this area. Please consider this. Many residents in this area would jump at the chance to grocery shop in this neighborhood instead of travelling outside the area. In addition, the alcohol laws in Philadelphia are starting to change which creates opportunities for major food retailers.

Thank you for your time.

Caroline Connolly


Karen Lucey June 2, 2016 at 5:47 pm

Wegman’s Mustard and Egg Potato Salad
For years I would throw away the leftover salad after 3 days.
Here is a fabulous recipe for what is left.
Preheat the oven to 425
Put the potato salad in a colander
Rinse it lightly to remove some of the mayo
Spread it in a buttered baking dish- single layer
Bake for 25-30 minutes?
Karen Lucey


Mike Mueller May 27, 2016 at 12:22 pm

Mr. Wegman-Danny: I don’t know if you remember my family, but the Mueller bakery was a staple in Rochester from the early 1900’s to around 1966 when the Hudson Ave. bakery closed down. Donuts, fry cakes, breads, and the cakes that my grandfather decorated……. In its place they put a parking lot for Rochester Savings bank. I remember going to the Mueller bakery on Saturdays, and watching them turning over fry cakes with two sticks in the vat of cooking oil. And I remember making jelly donuts-two at a time. That was when jelly donuts actually had jelly in them.

The real reason I’m sending you this email is because I wanted to let you know that I have always said that the Wegmans fry cakes are the closest you can get to the Mueller’s donuts that I have ever had. And my wife had a filled donut this weekend, and there was actually filling in the donut. YEAH!!! In my heart, I thank you for keeping up the Mueller’s Bakery tradition of exceptional food. I think of my childhood at my grandfather’s bakery every time I have a Wegmans donut. And thank you for coming to Richmond.


J M Gifford May 20, 2016 at 2:04 pm

Attn: Mr. Daniel Wegman, Ceo:

For many years I have been a loyal Wegmans customer and have, over that time, purchased the pre-packaged Garden Salad in your produce department. I have, during that time, become increasingly disenchanted over the quality and freshness of this product. When a package is purchased on Saturday, for instance, and opened on Monday is is often wet. I am sure that is the result of the “triple washing” given to the product however, after the product is left, unopened, in the refrigerator for two or three days it is, at best, wet and, more often soggy, wilted and inedible. I realize that the store must insure that the product is clean but is moisture residue results in an unattractive an inedible mess. I have turned to Topps for the packaged salad because, on the shelf, there is no moisture on the inside of the package, and. after opening, the product is still crispy even after having been opened an extended period of time. I have just finished a Topps salad that I purchased Monday of this week, resealed it and emptied the bag today (Friday) for lunch. It was every bit as crispy as the first time I opened it

I recommend that you have your staff do a little research into how your competitor does it. Perhaps even have one of the staff purchase a package and validate my claims. Worst case is that you find out that theirs is, indeed, better than Wegmans and at best, you have a palatable lunch.

Just thought you would like to know.

Jack Gifford


Kara April 27, 2016 at 3:48 pm

I live in Philadelphia PA and we currently don’t have a Wegmans in Philadelphia. I usually travel to Cherryhill NJ. There is a building/space in Philadelphia near the Delaware river that I think would be ideal for another location. (Was a SuperFresh) It would be with HD and other like stores. The address is 1851 S. Columbus Blvd Phila. PA 19148. Just an idea for an amazing up and coming area in Philadelphia.
Plus we currently don’t have any super markets in that area besides Shoprite which is moving to a bigger location and then we won’t have any super markets. The current neighborhood is called Pennsport which is grossly populated with young families with a need for good healthy food at a convience. (Whole foods is getting way out of hand with prices).


Dan April 24, 2016 at 9:40 pm

Suffered a knee injury at the Wegmans store in Sterling, VA. The cause was an unprotected edge on a stainless steel shopping cart corner-guard in the prepared foods section. I took photos (all of these devices seem to have sharp edges with no protection), showed them to the store manager, then suggested that he/they protect the edges of these devices. He took my report and said “we’ll see how many more reports we get like this…” before any further action is taken…

Fair enough. If anyone else has suffered a similar injury, please weigh-in and share with Wegmans. I’m sure they’ll step up and do the right thing…


J.C. April 22, 2016 at 9:54 pm

Dear Mr. Wegman,

While driving through the beautiful state of of Pennsylvania, we were tailgate very aggressively by a Wegman’s truck. Then several minutes later we witnessed the truck, which was more in front of us, changing lanes without signaling. The truck almost hit another automobile that was behind it.

I am not sure I would want to support a grocery institution that relies on unsafe shipping practices. I understand wanting to transport goods in an efficient manner, but not at the cost of endangering people who share the road with your trucks.

Enclosed you will find the truck and route information of the vehicle in question. I hope that you take this concern seriously and contact the driver. I’m not sure why they felt the need to drive so recklessly, but whatever the reason it needs to be addressed as so not to happen in the future.

Licence plate 1950c8, truck number 4045 tt193, cab number gvw80000. This occurred at 9:11pm on April 22, 2016 on Pennsylvania i78 east near mile 53.

Best Regards,


Kathleen McManus April 19, 2016 at 2:14 pm

I wrote to CustomerCare at Wegmans and have not received a reply. The day before Easter this year I sent my son, who is 22 and lives at home with my husband and me, to Wegmans to buy a few items for Easter. My husband signed a check and I gave him my WEGMANS card. The cashier asked for his license, which he handed her. His address and last name are the same as ours. No one from Wegmans bothered to call me or my husband but they said he couldn’t buy the groceries because the name on the card (my name) didn’t match the name on the check (my husbands name). Our last names and address are the same. I have shopped at Wegmans loyally for thirty years and have always used my card and my husbands checkbook. So I thought there must be a misunderstanding and called to speak to the Manager. Jeff from the Geneseo store said he was the manager. Now here is my main complaint – Jeff was rude to the point of being hostile when I asked why my son couldn’t purchase those fee items (there was no alcohol etc) and he said ‘it’s our policy,’ I told him I’ve used my card and my husbands checks there for decades without an issue. I said no one even called to check with my husband or me. He said sarcastically that I should get checks in my own name. I have always loved Wegmans and a big part is because of the wonderful people who work there. This qas my first bad experience but it’s escalating because my letter to CustomerCare has been ignored, I don’t want to shop there and be told at check out that they won’t accept the check with my card as they always have in the past. Even the nice woman at the desk had told me my son could use my card to shop when I stopped there previously to update my phone number. I think Jeff the Manager at Geneseo Wegmans shouldn’t work there. He was unnecessarily rude and a poor representative of that company.


Beatrice Batchelder March 23, 2016 at 9:46 am

Just got back from Wegmans, and it is quite humourus everyone is adjusting to the change. We all will
survive. The people at Wegmans are so helpful and pleasant. I enjoy so much going down there, it is
just 1 mile from my home.
Bea Batchelder


Not Understanding February 22, 2016 at 5:32 pm

Good afternoon, I just would like some real understanding. I applied for a position w/the company went through the processes and waKelvinered a position. I received an email that the offer was rescinded. I was in total shock. I had resigned from a competitor to join a great company but was denied employment. I tried reaching out to Mr. Bryon Willis from email he never responded back to me. HR in Richmond Va could not give me any information over the phone. I received a letter on my background a misdemeanor from 1992 apparently showed up. I wasn’t aware of anything being my record. I was completely honest on my application and never had a problem passing a background check. I’m a veteran (USMC), 30 retail experience and journeyman meat cutter. I never lied on my application, I honestly didn’t know that a misdemeanor was on my record. Mrs. Colleen Wegman and team I’m not asking for a job just asking does the punishment fit the crime I was unaware of. I’m a US Marine I took an oath in one of them was honesty integrity that I live by daily. I thought we were in the people business no one’s perfect. if I’m guilty of anything it’s been Honest. I was never given a chance to to talk with anyone else about this issue. Maybe this will not fall on deaf ears.



Kathy February 18, 2016 at 9:27 pm

Please consider building a Wegmans in Dutchess County ( Wappingers Falls or Fishkill, NY). I have been shopping in Wegmans in Johnson City since 2006 because I had a daughter who attended and one currently attending the university. Wegman surpasses any supermarket that I have ever shopped in. I am confident that Wegmans would thrive here.


l. gillow January 28, 2016 at 5:05 pm

I just want to say how excited I am to the possibility of a Wegmans store in Cary, NC, I have dreamed of this for 19 years since leaving Rochester. I shopped your stores from 1976 until 1997. I still use the “original” shopping bags when I go the the stores here. I use the “shoppers club” card whenever visiting NY, NJ, Pa and Va stores. Thank you, thank you, thank you.


Ken Hemphill January 23, 2016 at 7:51 pm

To Whom it May Concern,

I’m a member of a group in Marple fighting to protect a 213 acre forest which has been owned tax free by the Archdiocese of Philadelphia for more than a century. This is one of the last forests in eastern Delaware County and it provides essential health benefits to residents in that part of the county. Given Delco’s extremely poor air quality ranking by the American Lung Association (3,126th place out of 3,143 counties nationwide), residents cannot afford to lose such a critically important piece of open space. What’s more, this land is crisscrossed by many miles of trails which have been used by the public for several decades.

We don’t know what Wegmans has officially decided to do regarding its announced intention to come to Marple, but I want to make it clear to company leadership that our opposition movement is only just getting started. We are nigh on 1,000 facebook followers and regularly turn out hundreds of residents to meetings. We have many plans in the works and we will continue to grow as we pick up support from hundreds of new residents and neighbors each month. Our health is just too important to not fight this egregious development.

Given the size of the growing opposition to these plans, we wonder why it is that Wegmans continues to let people believe they are coming to Marple. After all, this could very well turn out to be a public relations disaster for your company, especially considering the ugly reason why the Archdiocese is selling this land. I don’t know how any reputable company could associate itself with that.

We want the chance to purchase and save this forest from development. This is about our health, something that Wegmans professes to care a lot about. Wegmans could demonstrate to all concerned that they are the good corporate citizens they claim to be by announcing that they are no longer interested in coming to Marple.


Ken Hemphill

Attachments area


T. PINDER November 30, 2015 at 4:47 pm

I wouldn’t post anything else on this pg tgey remove real complaints instead of handling them!!!! THAT’S OK ILL REPORT MY INCIDENT TO THE MEDIA ,!!


T as November 11, 2015 at 9:56 am

I really dislike the new bags that the rotisserie chickens are coming in now. The chicken is sitting in a bunch of grease and the whole bottom of the chicken is soggy . I use to love getting these chickens not anymore!


T. PINDER November 30, 2015 at 3:57 pm

Had a terrible experience about two in a half weeks ago. My wife reported that she had something in her food which was a hard substance that appeared to be glass after looking at it. We reported it to the manager and supposedly it was sent up to corporate and we never received a call back. Finally just recently someone called my wife and offered a gift card but it was only after I called and complained hopefully service gets better they still haven’t told us exactly what was in my wife’s food I even contacted my lawyer to look into it I’m very dissatisfied with their response to this matter.


None October 30, 2015 at 1:48 pm

I apply for this place for 5 years now. I got one phone call interview and I wasn’t qualified for this job. I have many years experience in cashier. Every time you look for people for cashier, I apply. I always get email that I don’t qualify. I’m starting to think that you just want to hire young people or unless it racist. . Not happy, there people that need job and a good worker.


Loretta Urie October 18, 2015 at 9:12 am

I would love to see a Wegmans outside Pittsburgh PA. Center township or Cranberry would be nice, closest one is Erie 2 hours away….!
I fell in love with your store in 1999 a summer I spent in Oswego NY..
I moved to outside Philadelphia, you opened a store in Coatsville which again was too far to use as a regular store!!!
Please open one close to this zip code 15061.. This community is growing strong!!!


Anne Roseboom November 9, 2015 at 6:52 am

SuperFresh and Pathmark are closing their stores in New Castle Delaware 19720 on November 20, 2015. The closures will leave people living on New Castle Avenue without a supermarket within walking distance. The nearest supermarkets will be a Save-A-Lot Market on Basin Rd or Rt.141 about five miles or FoodLion on S. DuPont Hwy. or Rt. 13 approximately seven miles away.
Would you please consider opening a store in this area?
Thank you for taking my request under advisement.


SaraTonin September 29, 2015 at 10:57 pm

I am very excited that Wegman’s is coming to NYC, specifically Bklyn Navy Yards! (Please come to upper Manhattan next!) However, to placate the neighbors, history buffs, etc, I have a suggestion for the new construction. Admiral Row cannot be saved, but perhaps the planners could incorporate part of the old houses into the new walls like they did at the Cloisters Museum, or leave some outer walls standing and supported like they did at The Roosevelt Island Smallpox Hospital. Or even have the seated area with a window looking out of the old facade bay windows. Some millwork could be saved and added to the walls inside, cutaways in the brick could peek in at some of the old staircase, which could be glassed in. You might get some tax breaks


Rachel August 30, 2015 at 8:53 pm

I live in Newburyport, Ma and think a wegmans would be a great addition to the area. There are no stores like wegmans in the area, which makes the need even more of necessity. Please consider!!!!


valerie August 25, 2015 at 12:56 pm

Good Afternoon,

I have shopped at Wegmans back in the day of my college years in Buffalo (1981-1985). Loved the store then. I now shop with my son at the Ithaca one, love that one too! I live on Long Island, New York and my ton desperately needs a Wegmans. We have a Walbaums but A & P is now Chapter 11 and there is no talk of a takeover of our store. Rumors have it it will remain empty. That leaves my town without a supermarket. I know you are currently in the process of building one in Brookyln. Is there any way you could come to my town? No one here is happy with what we have. People in my town are desperate for a really good market. I have to drive 15-20 minutes to get to either Whole Foods, Fairway or North Shore Farms and that is without traffic. PLEASE come to my town. Thank yo for your time.


Dawn August 15, 2015 at 1:10 am


I am in hopes that Wegmans actually reads and responds to folks here. I will write an update on whether or not corporate responds to customer concerns.

I live in the Princeton, NJ area and have been shopping at the Princeton Wegmans store for many years as a satisfied customer. However, I am noticing more and more over the past two years or so that quality at the store seems to be getting worse with time.

There were a few incidences where I have had to bring back items due to:
– Spoiled or contaminated olives from the olive bar. This has happened on several occaisions.
– Stale cookies from the bakery.
– Poorly made deli sandwiches (the deli employee was miserable from the moment I placed the order)

In addition to the returns I have had to make, I have also noticed more low quality employees who are rude – one memorable example is when I was in the produce section and a stock person came with a cart to restock…he rudely jumped in front of me to stock and refused to let me get my items! He became confrontational with me so I immediately went to get a manager.

Speaking of produce, Wegman’s produce continues to spiral downward in terms of freshness.

Some frozen items that I buy regularly are rarely in stock the last few months. The international section was changed, which seems to have eliminated several items in favor of introducing LOW QUALITY Indian products. Many of these products are made in India by a manufacturer who doesn’t have great history or reviews. Its as if this manufacturer was selected based on something entirely other than customer demand…it should be looked into.

After my experience yesterday when ordering a smoothie from the coffee/smoothie bar where the employee clearly did not want to make the beverage, I will begin shopping elsewhere.

I am interested in seeing whether Wegmans values customer input and responds to me.

Thank you.


George S. August 4, 2015 at 9:58 am

The quality of employees at the Wegmans store in Malvern, PA, has really deteriorated in recent years. Many of them are hard working, but far too many of them are lazy and just stand around talking to each other all the time. When you ask any of them for help, they’re downright rude and treat you dismissively.

The store is not as clean as it once was, either. Paper supplies in the ready-to-eat section are often missing. The meat department more often than not has run out of paper towels for customers who get meat juice all over their hands when touching the packages, yet there’s no way to clean them off because the towel dispensers are empty.

Wegmans needs to focus more attention on maintaining the quality of existing stores and some internal personnel audits and less on opening more and more stores. Why not better serve the stores you already have as opposed to opening more, where the customer experience will quickly deteriorate because of misplaced corporate priorities?


Elizabeth McCormack July 7, 2015 at 12:12 pm

I am a retired medical technologist living in the Fredericksburg Va area. Recently I applied for a part time position at Wegmans. I have 35+ years of experience in my profession which includes dealing with the public in a professional manner. My second interview was conducted by a young woman named Jennifer. I was treated with a lack of respect and rudeness. My ‘crime’ was not including two short lived part time jobs on my resume. It honestly never occurred to me to include these. I mentioned these to Jennifer as I am a honest person and did not want to appear otherwise. I’m sure that her life experiences are limited but I hope when she is older that she will remember me. I am used to dealing with customer service representatives who are trained and courteous. I have shopped at Wegmans many times and have not seen one senior employee or person of color working there. That is sad as this is a diverse community.
Fredericksburg Wegmans has lost not only my business but my respect as well.


Edward Butcher, Jr. June 2, 2015 at 8:28 pm


Dear Wegman Family,

My name is Edward Butcher, Jr. and I am a meat customer service employee in your Burlington, MA store # 59. I am a hard working young man and very professional at that. During my retail career I have been a manager for big company’s for years. I came to Wegman’s hearing great things about how they treat their employee’s. My fellow employees are awesome, but management is unprofessional. They preach empowerment of the employees, yet when you express an idea you are immediately shut down even if you can eliminate company losses. Why? because they did not think of the resolution. I have been told I dress unprofessional and appear as a criminal because I wear a wegmans baseball cap and a wegmans winter cap on top because I work in a meat cooler at 33 degrees for hours on end. I asked for a certain schedule when I went to part-time instead of full-time due to unprofessional managers. Now they cut my pay from $14 to $10.75 ??? How am I payed less now that I can perform any function in my department??? I earned 24 vacation hours at the full time rate and when I went part-time they payed me the vacation hours that i earned full time at $10.75?? They are ignorant and have no professionalism or management experience with how to treat their associates. I feel they are pushing me out of the store. I asked for 4 days for a total of 24 hours and now they are pushing me down to 2 days with 16 hours. I am one of the main meat cutters in my department and they also leaned on me to work the meat loads when they were at their largest during holiday seasons!!! After all the hard work i produced during my 7 months working??? The manager’s talk bad about their employees infront of everyone??? They gave me a written warning recently after I was late do to them not working with my schedule do to daycare issues, and the very next day my team leaders were 30 and 45 minutes late themselves???? Mr. Wegman I have been told by many customers that they wrote care cards for me do to my exceptional customer service but was told by an employee my manager was throwing them out? Mr. Wegman I hope you realize that your Burlington store is not being run with the professionalism and family values that you all preach. I hope I am treated better in the near future as I feel I am being degraded and sterotyped by claiming I look like a crimial.. I have never been arrested in my life so to be treated like a criminal when I am working hard for your company is very concerning. If it continues I will be seeking optional advice soon. If you need to contact me you can reach me at 339-227-**** or elb***@aol.com.

Thank you and have a wonderful night!!


Edward L. Butcher, Jr. Meat Customer Service Associate Store #59


Loretta Urie October 18, 2015 at 9:21 am

I hope they contacted you!


michaela May 11, 2015 at 9:02 am

I am still extremely upset with Wegmans’ management and the way they handled the whole situation with my mother. My mother was publically humiliated and put to jail and the whole thing was completely unnecessary. Is this how we treat people? It is sad and extremely heartbroken. My mother is still recovering from the shock and I am extremely angered. She had spent so much money there and now, after all this, she has to go to court and pay some fine?????!!!!
Is that what we call justice? I wish I could speak straight to Mr.Wegman and explain the situation. I would love to remind him values of Wegmans that are on the website:
• We care about the well-being and success of every person.
• High standards are a way of life. We pursue excellence in everything we do.
• We make a difference in every community we serve.
• We respect and listen to our people.
• We empower our people to make decisions that improve their work and benefit our customers and our company.


michaela May 11, 2015 at 8:38 am

Wegmans in Collegeville, PA has the worst management! My mother was detained to shop lifting there a few days ago. My mom is not a thief, she was just looking at the plants outside and then started walking towards the car totally forgetting she didn’t pay for items she had in her cart. She started crossing the street to get to the car when she was approached by Wegmans security. By that time she realized what she had done and wanted to go back to the store to pay for the shopping, but they took her to the little room and called the cops right away. Mind you, my mother is from Europe, she doesn’t speak English and had no clue what was going on. Her ID was in the car but since she didn’t have it on her, they arrested her and put hand cuffs on her hurting her shoulders. My mom is an elderly lady who is by far not a criminal. What Wegmans Management did to her was criminal ! She was in such a shock and had no idea they were taking to local jail. Now, imagine my shock when the police called me they arrested my mother for shop lifting!!!! It was a Mother’s Day weekend too so it totally ruined our plans. My mother spent 5 hours at the jail. Shouldn’t the management first contact the family? I mean, what if my mother had dementia and they arrested her? Granted, she has made a mistake, but to call cops on a poor elderly lady and have her arrested???? That I call a crime!!!! Wegmans at Collegeville was our go to store, we spent so much money at that store. No more. I will not go back there. Poor management!!!! They should be ashamed of themselves!!! Way to go to spoil somebody’s Mother’s Day Wegmans in Collegeville!!! Shame on you!


todd morris April 25, 2015 at 3:26 pm

I wish there was a Wegmans in Indiana.There is two empty Kmart buildings in Indianapolis.The reason they went out was poor customer service and high prices.The Kmart building on east Washington street would be a great location for Wegmans because its close to shadeland avenue which turns into a interstate.There is heavy traffic volume in the area and has rich people pass through all the time.If Wegmans were to locate here they would have to compete with aldis for customers which I don’t think would be a problem when Wegmans is the greatest grocery store in the world.Once people see Wegmans I doubt they would shop very much with aldis.The other empty Kmart store is located on Indianapolis southside on south Madison avenue.There is another empty building in Greenwood Indiana on us 31 south.It use to be Marsh and is big enough to build a Wegmans.Mayor Ballard could tell you more if you sent people to research those sites.Carmel Indiana is a rich city with people with high incomes .Some of these people have 100,000 dollars or more in bank.Some are millionaires and are lawyers.Carmel Indiana was listed as one of the fastest growing city’s in america.This city sits next to Indianapolis on the northside of town.US 31 north is close by which recently was upgraded to interstate status.Castleton Indiana has a strip compatible to Vegas except its just a strip full of shopping centers and two shopping malls its huge.It even has interstate 465 and I69.Wegmans employees would love to have a store in Zionsville Indiana because its a neat village full of shops.Its one of Indiana’s best kept secrets.Avon Indiana is located west of Indianapolis and is on highway 36 a very busy highway with high income people living there.It has a lot of retail very heavy.Plainfield Indiana is located on Indus southwest side close Interstate 70 and sits on National Road.Plainfield Indiana has been rated as the 6th biggest distribution city in nation with connection to Indianapolis International Airport.Indianapolis Intl Airport has the second biggest fed ex shipment center in nation.Mayor Greg Ballards Phone number is 317-327-****or fax317 327-****.


Howard Fine April 19, 2015 at 6:17 pm

all my now grown went to colleges where a Wegmans was located and introduced us to your market. We immediately loved the store, and have used them when ever we are visiting our children but we live on Long Island where you are not located. The nearest stor is located in New Jersey about 100 miles. Please open one of your great markets on Long Island,as we have many markets none can compete with yours. When I travel to our daughter in Syracuse We have a cooler that plugs into our car so we can stock up on your excellent products. Please come To Us. Thanks Howard and Elaine Fine of Ronkonkoma NY.


mary f doland April 15, 2015 at 10:38 am

I am a disabled 56 year old, I had a job interview with Wegmans in Corning NY, the woman who interviewed just went through the process, I new 2 seconds into the interview I would not be hired. I felt like she did not want to deal with me. A very judgemental interview. This was about three months ago, friends and family have encouraged me to report Wegmans for discrimination, which, today, I am doing. Mary F. Doland, * Biltmore Drive, Horseheads NY 14845


john kinane April 4, 2015 at 6:58 pm

It sometimes it takes a glitch in the system to bring out the best in people
At 3:37 PM on Saturday, April 4. 2015 I attempted to pay for my purchases in the amount of $137.82 at a check out in your Wegmans Long Pond-Latta store, but my card was declined after three attempts.
Needless to say I was disturbed, knowing I had ample funds in my checking account, but was informed that I would have to leave my purchases until I could produce the funds. At that time I was approached by a customer standing behind me also waiting to check out, who saw my VFW jacket and offered to pay for all my purchases, apparently believing that I had no money. Needless to say this was embarrassing, and resulted in many shaking heads who were watching the situation unfold. Obviously I declined the offer with many thanks for her extremely kind gesture.
Within a few minutes while waiting and pondering my situation with a basket full of merchandise, wondering what to do next, I observed this generous young lady attempt to pay for her groceries, as she was also declined. Apparently within a few more minutes the store personnel realized there was something wrong, came over the speaker system announcing a problem with the computer system. After about 15 total minutes myself and the young lady were escorted to another register, and were able to complete our transactions sucessfuly.
I do not know who the kind lady customer was, but if I did I would buy her (and her husband if she had one) dinner at their favorite restaurant.


Jennifer johnston March 26, 2015 at 10:22 pm

Very rude mAnager Grace orchard park rd store west Seneca ny. Will not go in that store.


Gloria Lewis January 18, 2015 at 11:25 am

I ate organic snack bar items yesterday that are NOT organic. I’m paying for it today. Wegmans poisoned me and I can’t get through to them. I guess they don’t want to know.


Maureen January 8, 2015 at 3:43 pm

If you have any problems with a product from wegmans DO NOT bother calling about it. I called weeks ago about a product and I was told”we’ll get back to you!” very short with me bascally hung up on me. THought that was weird but thought oh well. so in the meantime had another issue with another organic product and said I’d call and also see about the previous product from weeks ago. well pretty much the same runaround. tood the barcode from me and said they’d get back to me!?! so I questioned the 1st product the woman was short rude and acted like I was bothering her. so called corporate and they sent me right back to the rude woman I had talked to. she proceeded to tell me that I’d had just called 15 min ago……..I have never experienced such horrible customer service. this woman was nothing but a bulldog standing her ground. not once was there an apology or any understaning. FIrst thing in customer service is to listen to the customer’s complaint, apologize profusely and fix the problem!!!!! she knows nothing about customer service and should move on to something else. And wegmans should not be quarintee products if you won’t truly stand by them!


Josh Loan December 3, 2014 at 10:16 pm

While shopping at Wegmans a few weeks back on Friday my wife and I witnessed something we’ve never seen at any store. We were in the check out and saw many people gathering at the entrance inside the store. Everyone was wearing business attire. This seemed odd to see so many people dressed so nice. I inquired with our checkout clerk and we were told that it was the Wegmans family. She was very happy and even excited to see them. She spoke in such high regard of the family and her job as a cashier. You could tell by her expressions that she was genuinely proud to be employed by Wegmans. During our checkout process she said to “look for the guy with the colorful pants” his name is _____ Wegman (I can’t remember his name). Sure enough an older gentleman came walking up to the service desk wearing a pair of pants that has hundreds of turkey images all over his pants. We all got a laugh and even a hello from the guy wearing the “Turkey pants”. As my wife and I left the store we began to talk about what we just saw. We both agreed that this was a great things for a Family owned business to stop in and check out one of their many grocery stores. In this day and age it shows the amount of value that the Wegmans family has by keeping their business run by family. There are many other grocery stores that are nothing but corporate monsters. I personally feel that these other stores only care about making money, and nothing much else. It’s clear and evident by the lack of enthusiasm their employees have. This experience that my wife and I shared will always have us as dedicated Wegmans customers. Besides, who doesn’t love all of what Wegmans has to offer. I hope that the the guy wearing the “turkey pants” gets to read this.

Best regards,
Joshua Loane
Easton Pennsylvania


patricia nichols December 2, 2014 at 5:09 pm

I have been purchasing your dinners since I moved into the area about four years ago
Yesterday I purchased the 6.00 Chicken French meal. The chicken was so tough that I could not eat it. I was so disappointed. I now have second thoughts about the meals.


Rose Evans November 26, 2014 at 12:13 am

I was shopping at the Erie Store today for Thanksgiving. I had a whole basket full on things and a turkey. When I got up to check out they told me the turkey was not on sale this week. I had come to this store rather than the other competitor because I wanted to get the turkey there for 48 cents a pound. The cashier was very nice and said it was not on sale but she called the girl in charge over. She told me that she would not honor that because the sale was over. I had all the groceries so I told her then I don’t want these groceries and I will go to Tops. It didn’t seem to matter to her at all. This is very upsetting to me as I spend alot of money there and I felt I was dealt with the wrong way.


lee mrocek November 6, 2014 at 5:45 pm

I live in butler,pa. All we have is a giant eagle and would like to see wegmans come to town.we need more variety in grocery shopping.I know it would do very well !


Loretta Urie October 18, 2015 at 9:30 am

Same in monaca we only really have a Walmart not even a grocery store!


Anne November 6, 2014 at 3:37 pm

I’d like to start a campaign to get a Wegmans in the Wyomissing, Pennsylvania area. I grew up with Wegmans having lived in Greece, NY for 21 years. I currently live in the Reading, PA area and drive the hour and 1/2 to our “local” Wegmans once a month or once every other month but would so love to have one closer so I could do my weekly shopping… Wyomissing, PA is an affluent area and I don’t think you would have any trouble meeting whatever your profit ratio/customer base outlooks per store are. Nobody beats your quality of store brand items and your stores these days are just beautiful.


Kathe Hagreen October 22, 2014 at 10:46 pm

good evening, I have been shopping at Wegmans since my childhood. Until now I have been extremely happy with all of your endeavors.
I recently moved from Spencerport to Fairport and moved my prescriptions from the Lyell Avenue store to the Penfield store. After being so spoiled with the drive through on Lyell I was disappointed that was not available in Penfield. I elected to switch my medicines over to Walgreens solely because of the drive through.
I have been taking an eye drop called Lotomax for my eye since surgery 41/2 years ago. I was stunned to see my cost of the drug had dropped 50%. I am mortified I couldn’t believe I have been paying $100.00 and now I am paying $50.00 that is HUGE please explain why


Maria Haskell October 20, 2014 at 1:27 pm

Bakery items are waaaayyyyy overpriced!! Especially the cookies!! You can go to a real bakery and get a much better product for less than half the price that Wegman’s charges! Also, the layers on the birthday cakes are way too small (the height of the layer is way insufficient)!! Please consider doing 2 layered rectangle bday cakes…that measly one layer is too embarrassing to pull out at any childs bday party. The cake is good, I must admit…but presentation is just as important. The cake must literally be 2 inches in height with gobs of icing on top (not good at all!!)…it looks horrible!!


B. DeLloyd October 13, 2014 at 7:26 pm

Just a suggestion…I know of a handful of people…that drive several times a month to your stores from the Jefferson /Berkeley county areas in West Virginia… This is a fast growing area…with the easy access 81/70/270 interstates along with Marc stations throughout… The economic benefits are growing…people in this area are changing and looking for that quality and willing to pay for it…why not do the research and see if Wegmans could not be a great fit? I know it would sure save me a lot of travel time to your Leesburg store!! And instead of every 3 weeks…I’d be able to visit weekly at least!


Michelle Fontaine September 27, 2014 at 6:54 am

I absolutely love wegmans! The produce is the best, along with all of the other great products available at your store. I know many people that live in my area that wish we had a wegmans closer to us in Arcade NY. Will it ever be possible to build a wegmans in this surrounding area? If so, how can we make this happen in our community?


Helen Ellis September 15, 2014 at 3:39 pm

First of all none of these comments have been answered so im probably just blowing steam.
However, I just left wegmans where I’ve been an avid shopper since this store was opened. I have always gone through the self-checkout lines no matter out much food I’ve had in my cart but this time there were big signs saying no more than 20 items and when I inquired as to when this was changed I was told it had always been that way. Sorry but this guy blatantly lied. They were not there before and no one has ever said anything to me about how much I had in my cart. Being very upset I went to a regular checkout line and started putting my groceries on the conveyor belt when a man behind me sarcastically said “hmm
15 items”. Again I was in a restricted line. I just thought wegmans was all about the customer but I guess only certain ones. By the way I’m not a complainer but I really like self-checkout.


Happy Customer September 9, 2014 at 11:24 am

I have consistently had good experiences at all of your Wegman’s locations. Today I had an exceptionally good experience. My son recently started a new prescription that is very costly. Your pharmacy Manager, Cherise (sp?), on Alberta Dr. Amherst, NY was kind enough to do a little research for us to see if the manufacturer or Reps. offered any discounts. She was not able to reach us as we were out of town so she made notes in the computer and today was able to relay the information. It is unlikely that we will qualify for any discounts but to observe someone giving such great customer service is wonderful. I want to thank you and your staff. It is not easy to motivate such a large group of people to care and I as a frequent customer and a person that has worked for many years in customer relations do so appreciate the time and effort involved.
Thank you!


claire August 18, 2014 at 8:36 am

how are you?i am claire from powerful display which located in china shenzhen.
our company have been doing the cardboard paper display for 15years.I know supermarket may need some promotional and packing display for your product.we
can customize the product for you if you have design,or you can send us your design(colour,size,logo,printing handling) ,if you have no idea in size,we have our own designers,we can design it for you special.give us some more information so that we can make a quotation for you.
have a nice day,


Laura Lariviere August 12, 2014 at 8:32 pm

Dear Mr. Wegman,
I am a frequent customer at your Princeton, NJ store. I have gotten to know several of your employees who are very caring, experienced and professional. One, in particular, Mia Johnson was recently passed over for a full time front end coordinator position. She is currently part time. A nineteen year old was chosen for this job with little experience. Mia has over 23 years experience in the supermarket industry. She is a wonderful employee and goes above and beyond, giving 150 percent . The managers who made this decision are not very smart. Is it politics?? Favoritism?? I am disappointed in the way they do business. I hope you can look into this and give Mia a chance to prove herself.
She is amazing. I got to personally meet you in the store last Christmas, and you seem like an intelligent person. I hope you will do the right thing and promote her.
Laura Lariviere


mark nicholson August 7, 2014 at 3:55 pm

Attention Wegmans shipping and receiving managers
My name is Mark Nicholson, and I am a driver for JB Martin and sons inc.
Early this morning, I picked up a consolidated load from your Pottsville PA facility, due to be delivered at your Wegmans market St address for 7 am.
I was 2 hours late, because of fatigue, and had long since violated the hos as mandated by the FMCSA.
The broker, Leonard’s Express, assured me that there wouldn’t be any driver handling on this load.
When I arrived at the warehouse, the reciever informed me that I was required to break down the load.?
I have been delivering to this facility for 5 years now and know that changes are taking place, and have sensed increased hostility will from the recievers.
I would like to thank Wegmans for the ”best I have seen anywhere”- service and products especially the produce that Wegmans sells.
God Bless you and have a great day
Mark Nicholson


cAR KAISER sR August 4, 2014 at 7:00 pm

tO wHOM: pENN yAN NEEDS YOUR STORE BADLY !. Tops here c harges outrageesly. Ther is a vacant store here for 4 years now (S urefine) which would make a marvelous addition to your chain ! Please come down & look at it, we need you !!!!! cbk


Tina Benge July 29, 2014 at 2:35 pm

I was doing my weekly grocery shopping on Sunday 7 /27/14. I was picking out you yougurt for my baby, while I was standing there the yougurt containers kept falling, so I yelled back to the stock person that he was pushing them to close the edge. I continued to pick out my yogurt and first few containers were fine, but the more flavors I picked I noticed the dates were from 7/21/14…… I yelled back to the person who was stocking and asked what the date was, he said 7/27, I said then why is week old yogurt out here. The more flavors I went through I found bad dates, so I threw them down on the lower shelf. This young kid finally cones out and he is laughing, I said what is so funny? ? I said do you have kids?? I then asked him if he thought Danny Wegman would think selling week old yougurt would be funny. .. He just continued to laugh, after finding 6 good dates, I threw 10 bad ones down, told the kid he better check the rest of them..
I then was checking out and asked my cashier to get a manager, Anthony walks up to me and says yay what can I do for you??? Seriously that is how a manager speaks to a customer. .?? NOT HELLO, HOW MAY I HELP YOU?? I am 44 years old and worked for wegmans like most teenager’s, but it seems like these kids now have absolutely no respect and no clue.. SORRY TO SAY IT SEEMS THE BIGGER WEGMANS EXPANDED THE LESS CARE ROCHESTER STORES RECEIVED. Just a few weeks ago had throw out my peaches and plums because of a recall, and who keeps their grocery receipt for fruit? ? So of course I am out the money on that. Very UNHAPPY RIDGEMONNT CUSTOMER.. TINA


alert your staff legal council July 25, 2014 at 12:19 am

Mr. Wegman,
Your Dickson City store and Pharmacy is in direct violation of Federal laws. First complaint, my 83 year old mother, who needs palliative care, was “carded” when she went to purchase alcohol by one of your cashiers, causing her extreme stress and embarrassment. At the same time, I was in the Pharmacy attempting to acquire her pharmaceuticals. Wegmans violated Federal law, and you will find that they are in direct violation of PACE rules and regulations. This will subject you to sanctions for noncompliance of these Federal programs. The Pharmacy Manager gave me the option of paying full price, instead of my mother’s six dollar Medicare copay, or come back the next day. I do not have time for this chicanery. I called the Wegmans automated prescription refill number for that store in front of all the Pharmacists using their phone, keyed in the prescription number and I was told the prescription would be ready at 5:15…I was there at approximately 4 pm. I paid full price under duress, being that my mother was waiting for me in the dining area and was not feeling well. The Pharmacy is in direct violation of Federal law…carding an 83 year old woman who didn’t even know what the cashier was asking her for may not be illegal, but certainly is idiotic and maybe more. Management in Pharmacy and Store exhibited a systemic lack of professionalism and disregard for Federal guidelines. Alert your staff legal council. You will know my name soon enough.
Taking Action


J. Porte October 19, 2014 at 5:29 pm

I am well beyond the age where I need to show my ID and that is clearly visible with gray hair and wrinkles galore. I show my ID when asked because I know it is required. I kid around with the cashier because I know that it isn’t a comfortable situation for them to be in either. I also have a dad who is in his nineties. The ID thing comes up and he or and I comply. If this is the only inconvenience you have in life,….well life is pretty darn good. Thank your political idiots who create this practice, then vote accordingly. Oh ya, don’t be offended but they may also ask for your ID. What a “terrible” country we live in. Don’t worry though, in time the self serving politicians will remove that embarrassing process and then any and all can vote whether legal of not. The legal staff must be shaking in their boots with your threat.
Action taken,


Connie Weirs July 20, 2014 at 8:14 pm

First let me say I love your Burritos. My problem is they are very hard to get. In four visits to your store on Amherst Street, only on the last visit was I able to purchase one. The problem I found out was they close from 2pm to 4pm. Ok that’s fine but why don’t they have a sign to note that fact? In my three previous visits I was not the only one in line unable to get anyone’s attention to inform us and we all left quite annoyed. When I asked the clerk on my last visit why there is no sign she said her manager has been told many times and that the sign that is up isn’t correct either. Obviously Wegmans is cutting personnel since when I was successful in getting my Burrito it was because I went over to the girl serving the hot meals and she told me she would be with me when she was done waiting on a customer. One girl servicing two major stations , not cool.


William L. Houtchens July 18, 2014 at 11:36 am

Mr. Wegman

I recently had the opportunity to apply for employment here in Northern Virginia with your company. I have been out of the employment market for a few years because of cancer. I had 17 years in the United States Marine Corps and 20 years in Las Vegas where I retired as Vice President of Security/Surveillance/Investigations/Safety/Risk Management. The job I applied for was Loss Prevention, the extent of my interview was a phone call talking to a gentleman on speaker phone while he typed my answers. I have just received a letter saying that I was not chosen. I can understand not being chosen but this type of interview for a major company to which I was probably over qualified for is disheartening. I understood Wegmans had a better grasp of professionalism that what I received on a telephone while hearing keys being typed on a speaker phone. I have hired hundreds of team member in my past, the companies nor myself would have ever demonstrated this type of non-professionalism to the public let alone to a potential applicant. I have no idea if this is a Wegmans policy or even condone these actions. I would like to thank you in advance for your time in reading this e-mail but I felt you should know.

Thank You

William L. Houtchens


Natalie July 13, 2014 at 10:51 am

I live in Hazlet, NJ and would love a Wegmans store close by. It’s a much needed store for this area.


Shocked and Disgusted at Staff May 21, 2014 at 3:34 pm

I think overall you brand is very well received with your recognition as a Fortune 100 company speaks for itself but employee treatment is far from 100. Mainly the Princeton location and probably other locations my daughter complains regularly about your hired managers disregard during lunch periods. She is a hard working young lady and should not be treated in the manner. Your staff plays around, ignores the schedule and spitefully give breaks at their playful convenience. There is a workforce and labor law being violated not sure if you are aware of that and maybe a renewed management ethical training should follow this email if you cared about your employees. I do not like seeing my daughter in distress, she is a educated young lady, humble, works hard and never complains so I am making the complaint for her. If you had children and heard them express such dismay then you will handle the issues. Not everyone hired as manager has manager qualifications.


SA Anderson May 1, 2014 at 5:42 pm

I bought a salad through your Wegman’s website for the Fairmount location for a boy scout event. The salad was supposed to be a King Cobb salad and instead I got what looked like someone’s old leftover salad cores that should discarded. The salad should have come with Romaine Lettuce and instead I got old iceberg cores.I have left several messages for their office 315-487-1581 ext. 155 and have yet to see my credit. I am tired of leaving messages please contact someone to credit my card so I can be done with this issue.


o drennan April 28, 2014 at 10:44 am

Went shopping on 1/14 when I got home most of the items I bought where missing. Went to store following day I couldn’t find my receipt and even though they had all the items that were left on a log with the date they refused to give me my groceries. I finally found receipt went to counter at customer service the supervisor was very nasty, unprofessional and told me with a very nasty attitude that it was more than 90 days and that they can’t do anything about it. I was never informed on this policy so at this point I’m confused wegman a big supermakert can steal just steal my groceries with what right. First they had to train the employees better how to do the job right to avoid this situations and how to treat the customers with respect. My money is good anywhere. Customer service is the worst and the employees are not trained well and on top of that the prices are higher than others supermarkets.
Very unhappy customer


Shawn Fleischer April 24, 2014 at 5:05 pm

I was wondering if Wegman Corporate can do a survey of placing a store in Louisa, VA. We are surrounded by Food Lion’s with poor service and over pricing. Louisa is known for the Lake Anna area which is the second largest lake in VA. It attracts vacationers from New Jersey, New York, Pennsylvania, and others. Every time I’m in the Food Lion I hear them complain about Food Lion. Please can you bring your great service to our area, and not let Food Lion corner the market. Thank you for your time.

Shawn Fleischer


Chrystal Sellner April 20, 2014 at 3:47 am

I recently joined a company that I believe will revelutionize the vitamin and supplement industry and a an avid Wevmans customer I couldn’t help but think that Wegmans and this company could work hand in hand . This company offers a health assessment that determins exactly what vitamins and supplements you should be using. It talked into consideration what medications you take , your lifestyle and individual needs such as fertility or weight loss. I would be honored and enthused if you would take a look at my website. Chrystal520.idlife.com.

Thank you


Roger Gregg April 8, 2014 at 12:37 am

I just wanted to put this out to you when I use to shop in Baltimore, MD wegmans the food was great but I wanted more but when I went to the one off of McGraw rd this employee made nasty threads and I have his real name by the management team of Wegmans in Columbia, MD
It’s EJ but he goes by Eric H.
He isn’t nice he just want your money and doesn’t want to pay you back the next day! He forced me to loose my job as a cook in Columbia at Bj’s Warehouse company.


Bob March 28, 2014 at 1:00 pm

I had the pleasure of shopping the Alberta drive store. I have started a wellness program and needed to add more veggies to my diet. I asked a college student named Alex about how you know things are ripe and what tastes good. He was fantastic and knew what he was talking about. He is a good example why Wegmans is a cut above everyone else.

A happy customer


Rather not say January 21, 2014 at 7:13 pm

Someone needs to get a control on your Woodbridge, NJ store……

I’m tired of hear my son complain that they didn’t get his availability schedule due to him attending college while working. He was hired with this understanding that his classes changed every 8 weeks. When he puts in his new schedule they say they didn’t get it or tell him he can’t have those days off.

He was also told that when he needs days off for Police Auxiliary to let them know so he can have those off. Again, something they knew at time of hire. When he puts in for it, he’s told you can’t have it too many others are off and he puts in 3-4 weeks in advance.

They schedule him on days he can’t work due to school & then when he tells them they take the time away totally and don’t give him anything. Then he knows what his schedule is to be and when he double checks it online he finds that they took away hours from him and gave him hours else where that he can’t work due to another obligation.

Someone tell me where this is fair? where to the kids of today’s society get a break??
Does anyone at your Woddbridge store know what the hand is doing??
Does anyone listen or pay attention to your employees??


JoAnne Marco January 21, 2014 at 2:03 pm

Recently you changed your ham salad recipe. It is no longer the same and I did try it but it was soggy and did not hold up to using as an appetizer or in a sandwich. Please bring back the old recipe or I will have to shop elsewhere for ham salad. Thanks.


Chris January 6, 2014 at 5:33 pm

Hi My name is Chris, I am looking for a contact name and number to whom ever is head of procurement. I work for Sysco and I’m looking for an opportunity to earn some of Wegmans business….I’d like to forward business references and a letter regarding Sysco and my self…Thank you and Happy New Year!

PS..#1 loyal customer


james martin December 5, 2013 at 12:52 pm

The store in Spotsy Va carrries Solgar Whey To Go, sometimes. There is a problem with that product. I have brought it to there attention several times. The store hasn’t had any for a few weeks. Please see what is going on.


PS Chocolate flavor


Brian M November 26, 2013 at 1:38 pm

Ms. Mary Ellen Burris,

For the third time this year I had to return to Wegmans on Transit to retrieve a bag of groceries that was not placed in my shopping cart.

The last time this happened over the summer, I was quite upset as it made me late for an engagement. I asked to speak with a manager to basically say that this is happening too much. He agreed. My main questions were: “Did you or anyone go and speak to the cashier and tell her that this cannot happen again?, and “Does it negatively affect the cashier in any way?”, and to both questions he answered “no”. He said he wasn’t even made aware of any groceries left behind that day. At that time, I told him that he has a systems problem when the person making the mistake doesn’t even know about it.

This past Saturday evening, my wife, daughter, and I did some pre-Thanksgiving shopping. Our bill was over $260. Of course when we returned home and began putting away our purchases, we noticed we were missing a number of items. I called customer service at Wegmans and they said they had our items, that “we left them behind”. So, back I go to retieve the bag. Amazingly, there were 5 bags of groceries on the counter that had been left behind by others too, not just me. “Which one is your’s?” I was asked. The bag was handed over with barely an acknowledgement, let alone an apology. As I drove home that interaction made me angry. So I called the store and briefly talked with “Jamie”. I asked for the store manager and was given “Chris”. Chris seemed very young and distracted. I could hear others laughing in the background. I asked Chris if he was the top manager in the store at the time and he replied yes. Again I relayed my story and asked if the cashier was reprimanded etc… He replied “no”, implying also that it is the customer’s job to make sure they have all their bags??? With a packed cart and wife and daughter, sometimes it’s easy for a customer to not always watch every bag get placed in the cart…

Anyway, after talking to co-workers and friends, I have heard from many people with similar stories. It costs people time(my time is money) and gas to retrieve groceries left behind.

If the cashier can ask me every single time if I want my dripping gallon of milk in a bag, then she/he should be able to get all of my purchased items into my cart. If the cashier can look under the cart with and without a camera every single time for items to be rung up, then she/he should be able to get all of my purchased items into my cart.

I do not blame the cashiers at all. I blame those training and supervising them. Mistakes happen, but if a cashier makes a mistake then she/he needs to know about it so the in the future that mistake is not made again.

I like Wegmans. It has been our supermarket of choice. I know where everything is in the Transit Wegmans after spending thousands and thousands of dollars there over the past 12+ years. However, I have doubts about the competance of the management at that store if simple issues cannot be straightened out. I will say too that over the years I have gone to Dash’s and Tops a lot and never had to return to a store for items left behind. I may be visiting these other stores more often now.

Is the reason that management does not make a big deal about the left behind groceries with it’s staff that often times people don’t notice/return and therefore you can re-stock and then re-sell the items??

I am not looking for anything from Wegmans other than how you are going to fix this common problem. Returning angrily to a store for something left behind is something I do not want to do again.


Brian M


Uncle Reggie January 17, 2014 at 10:40 am

No! The reason is that the “managers” Wegmans prefers are relatively young – very young in fact. They are rarely much older than those they are expected to supervise. So you tell me, is a young 22-year old “manager” going to effectively discipline that hot, 18-year old cashier on checkout lane 9 who he has been trying to get to go out with him? Nope. Is he going to effectively discipline those stock boys who are crushing the boxes of Zesta crackers over and over and over again? Nope, most of them are his buddies or at the very least unimpressed by his perceived “authority” and will tell him to eff off. It just cannot work. Supervisors can be decent, fair and likeable, but they must also be willing to be hated and ruthless pricks when circumstances call for it. That is a difficult mix to handle effectively.


Kristy November 18, 2013 at 8:08 pm

I’m writing because I’m angry I was hosting a party and I bought cookies 10.99 a pound a few pounds and when I got home they were hard as a rock I couldn’t even nite into them , I wasted all that money to throw them away . I went to weagmans around 1 pm to pick them up so they shoulda been fresh ! I’m just upset and this isn’t the first time I ordered a cake which I paid 31.00 for and when I went to pick it up the women was so rude when she asked me my name and what I was picking up she yelled at me and said we have tons of 50 cakes in the bake with that name which was hard to believe my husband looked at me like wow and when the cake came out it was wrong it had fresh strawberries on it which I never asked for then I asked we didn’t want that she got mad and put gaudy flowers with a ton of icing on it to hide it , it was a complete nitemare , this is the 2 times over the last 2 weeks I went to weagmans and had a a bad expericance and paid a lot of money for nothing ! I hope something can be done that’s why I’m writing ! Thank you


Lisa Tiezzi September 19, 2013 at 4:32 pm

Tiezzi Imports brings in high quality, cold pressed extra virgin olive oil from our friends in Northern Italy. I was recently speaking with one of my customers Paul Partica about growing my small import business and my son going to RIT in Rochester. Paul immediately started praising Wegmans, he sold coffee and helped put together all of the coffee bars previously. He couldn’t say enough great things about Wegmans! Paul encouraged me to reach out and make an appointment with a Wegmans buyer to sample my Tutti Amici products. I have been in business for 5 years and I am just starting to contact larger stores. I would love the opportunity to meet with someone or to drop off samples of my products. I will be in Rochester for a visit this weekend and plan to visit one of your stores.

I look forward to any possibilities you can offer with regards to my products in your stores!

Lisa Tiezzi


Jose Nobrega March 2, 2015 at 1:34 am

I resided in Rochester, NY for 38 years and shopped at Wegmans and absolutely loved the quality of products. I moved to Canton, GA 4 years ago. The grocery stores (Kroeger and Publix) cannot compare to Wegmans. Could you PLEASE build a store here in Canton, GA.


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