Waffle House Corporate Office

Waffle House Corporate Office Address

Waffle House Inc.
5986 Financial Dr
Norcross, GA 30071

Contact Waffle House

Phone Number: (770) 729-5700
Fax Number: (770) 729-5999
Website: http://www.wafflehouse.com
Email: Email Waffle House

Executives

CEO: Walt Ehmer
CFO: Bob Moore
COO: Dave Rickell

Waffle House History

Waffle House was founded in 1955 by Joe Rogers, Sr., and Tom Forkner.  The first restaurant was located in Avondale Estates, Georgia.

In 1957, a second restaurant is opened.

During the 1960s, the company opens 44 more restaurants and begins to franchise.

By the end of the 1970s, there are over 400 locations.

The 1000th location is opened in 1997.

By 2005, there are 1460 locations in 25 states.

In 2006, the company finally begins to accept credit cards after being cash only.

In 2008, the Waffle House Museum opens at the site of the first restaurant.

In 2012, CEO Joe Rogers, Jr, is accused of an inappropriate sexual relationship with his housekeeper.  He is replaced as CEO by Walt Ehmer.

Today, Waffle House operates over 1700 restaurants in 25 US states.

 

{ 99 comments… read them below or add one }

wm smallwood April 19, 2015 at 4:53 pm

I stopped at both Restaurants on Richmond Hill, GA’s I-95 Exit. Neither had a plug near a table or internet service. One waitress accused me of wanting to unplug critical appliances. Join the 21st century. Denny’s down the street had Wi-Fi and plugs at every table. Their menu was better too!

Former Waffle House customer
4/19/2015 (4:30pm)

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Connie Krout April 14, 2015 at 4:50 pm

Make mine extra crispy scattered with cheese and onions.Thank you waffle house for the kind service,good food and coffee.It’s been a great relationship fom Mississippi,to Florida and back in Kanses.

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Renee Perron March 26, 2015 at 9:14 pm

I just decided to eat Waffle House before I went into work. I was accompanied by a friend who is general manager from a separate restaurant chain In the area. my friend inform me that she didn’t particularly like that location because the store was always nasty and unkempt. so wouldn’t you know when we walked in the store was in utter chaos. there was food in trash under every visible booth standing at the door. when we sat down my friend pointed out how nasty the store was and how none of the window were clean. I overlooked the mess and decided to order. when we got our food and the server handed our waffles to us….the underside of the plates were all filthy. and 1 waffle was burnt and smaller than usual.

I must say this visit today was extremely disappointing and It’s going to be a while before I visit this location again Dickerson Pike Nashville Tennessee

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Renee Perron March 26, 2015 at 9:16 pm

Sorry for the typos…talk to text doesn’t always work efficiently

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J Midget March 13, 2015 at 1:35 pm

I just walked out of your Dixie Highway location in Louisville KY. First my daughter and I sat there for 10 minutes with 4 waitresses huddled in the back talking about how drunk they got last night a coworkers house with a cook outside smoking. As we were getting up to leave 1 of the waitresses came over and asked us what we wanted to drink. Should have left then as my instincts were confirmed when the cook came in and didn’t wash her hands after smoking outside. The waitress came back and asked us what we wanted and I told her for the cook to wash her hands. She looked at me like I had 3 heads and I explained why. She told the cook who replied, I will when I am good and ready. At this point my daughter point out a big black bug crawling out from underneath the counter were they keep their clean glasses. I took a picture of it with my phone, threw down 3 dollars for the drinks and walked out. I’m on my way to the health department to show them the picture and cover the lack of sanitation practices with their cooks. I will never be back to any waffle house.

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customer March 8, 2015 at 11:16 pm

The manager of the hwy 58 store in chattanooga Tn was passed out drunk on front line…cook went to wake her up and she cussed him out in front of everyone. With as many good workers you do have why is Charity the manager. Please find a REAL manager for this store because this is not the first time she was drunk on the job.

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m di March 8, 2015 at 9:33 am

So just wanted to let you know you have gone to far close your store. If you don’t I will have the health department in every state you have will be notified of all bug issues code issue you have with all stores I will be on contact with huddle house and waffle king both better restaurants then this company could ever dream of being I will get them to start opening stores within two miles of every location and close your stores for you there is plenty of Americans that are with me you need to close your drug dealing wore housing downs. The American public is sick in tired of your white trash n***er loving low life p.o.s stores. I will protest in front of all store have nothing better to do but make sure the Americans are rid of your greedy thieving ways out. Your company belongs at the bottom of the worst pig pin in the world.

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m di March 6, 2015 at 11:52 am

So I have been reading complaints on your store for the last hour or so. Most of them are about your management it is sad that you the ceo of such a big corporation isn’t willing to do anything about it. I know from experience that your background checks that you perform mean nothing since right here in tarpon springs Florida you have a waitress convicted of killing some one she claims and in Murphy NC you have a cook slash assistant manager he is a convicted sexually offender are how about in Orlando FL where you had a cook employed by you on gun charges till she left for better employment. I would like to know when do you plan on changing your ways of treating your employees and customers. Before or after the American public runs you out of business. Did you know that most of the population believes your a restaurant for the ghetto. Are you even aware of the things your management does in your stores such as not pull food from the comenary just so they can make there bonus. Or cut staff or bring in unapproved cleaning supplies to get there bonus or even wait to pull a drawer just to make sales. Did you know they they offer raises to employees willing to lie for them. Or you for the customer or you for the bonus to. Cause I tell you this what I see on your on page is more complaints with the management lack of experience or knowledge on running a business. Then complaints on your real employees the ones who have the ability to make or break you. Your cooks and staff are robed on a daily basis with your meal plan that you offer taken money for food not even eaten. You know in the real world thar extortion and theft or whatever else you can say hey I’m stealing from you. Did you know that there is a up and coming people against waffle house website starting a national ban on all waffle house is in your neat future if you don’t address the issues you are having I’m pretty sure there is enough people in America that would love to spread the word on the business practices you perform. Please email me and let me here your side I have heard the side of the public from not only your on website but various ot he r social networking sites.

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m di March 6, 2015 at 10:39 am

Just wanted to say that I had like waffle house in the past even worked for one and really like it even though it wasn’t my cup of tea. However my wife currently works for the one in tarpon springs Florida and is being harassed by management. She told that she is one of there strongest waitress and then they write her up for every little thing. They are constantly telling her to take her wedding band off . Change her schedule without notice district manager sexually harassing her. Husband call and make a complaint very politely ask the manager where he has the right to judge a man that he has never met. There solution was to band her husband from the store and to harass her for him calling. Not only do they illegally trespass her husband but he had also apply for a job and was hired pending a background check instead of doing background check they post his form with all personal information for all to see. Now employee doesn’t want to quit her job because it is so hard to find a new one. And the founders say they are not just about food but also about the people. Hate to say it but your record towards employees and customers say’s otherwise. I mean the management of this store in tarpon will yell at employees for miscalling a order or for watching or not watching them mark the plates. They tell you to do something and then yell at you in front of other customers for doing what you tell them to do. The real problem is that with the management not only can they not make up there mind but they don’t listen to the servers when they are calling the orders and food is sent out wrong then they blame the staff even though when they correct your marking of plate you yell at them. I say to the ceo of waffle house I have been informed by former employee,’s that your district manager sexually harasses most female employees and you continue to allow him to be employed by you. I would like to know what you think of this situation.

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Anonymous March 5, 2015 at 8:01 am

Waffle house # 319 in gulfport , Ms. Has employees outside smoking marijuana I came there 2/28/2015 and that’s all I smelled walking to the door.

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m di March 8, 2015 at 9:40 am

It’s not just this store it
it is all stores
no drug testing policies
they do more then just smoke to.
also stay away from all waffle houses there background checks are a joke
they have all sorts of criminal s such as sex offenders the is drug dealers and murders working throughout there twenty five locations
location in tarpon has a lady by the name of Christine works second shift who is a convicted murderer
location in Murphy north Carolina has a child sex offender working for them and they made him an assistant manager.
Location in Orlando of of South Orange blossom trail has a lady convicted on weapons and assault charges.
I can gone on forever so people be ware when you eat at waffle house you your spouse friends children no one safe.

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Tim Hand February 9, 2015 at 9:24 pm

I Had worked for waffl house off and on for years i always enjoyed my work sometimes like any other job it got frustrating i worked for waffle house inc from 2013 to December of 2014 would still be working fo them except some division managers are so narrow minded that even when u give a months notice that u are transferring to another state mainly to get out from sleeping in your car that they could care less they put me on the black list so when i got to Virginia they after two weeks had to let me go….. so i hope that he feels like a big man…. cause he isn’t just shows how much waffle house don’t care for there employees……….i see a suit in the future

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m di March 6, 2015 at 10:48 am

I’m with you in that law suit they need to be dealt with they should not be allowed to treat there employees the way they do. There was a gentleman named Peter that worked in tarpon springs Florida and the District was going to take five dollars from his check for possible theft of another servers tip I am pretty sure that this is illegal as well as posting people’s personal information like ss number for all to have access nof regards for there employees or customer service Just there bonus. If I find a lawyer I would like it if he could talk to you I believe the morning people we can have go against them the beterm chance we have of them changing there ways and going back to the founding fathers way

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bryan February 2, 2015 at 6:39 pm

I Love Waffle House food! Try to eat there whenever I’m near one…
Glad restaurants like Waffle House still exists in these crazy times!
Great service, food, and prices – what more can you ask for!
Thanks for being in business! Cheers!

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maila December 26, 2014 at 3:00 pm

I worked at waffle house for a month at the shackleford rd one in little rock ar. It was the worst experience ever. Women who are 45 and 58 years old is trying to start drama with the other girls. It’s just a huge drama fest. I got punched in the face by a 58 year old women for something I didn’t say because this 45 year old women who calls her self m&m (she tells everyone even without them asking and customer or not, whether there’s a kid with you or not, that she is called m&m because she melts in your mouth and not in your hand) who can’t stand having another “white girl” around, so she started a bunch of rumors which resulted to me getting punched in the face and getting called a who’re because I apparently slept with the 58 year olds old school friend (who is 65 years old, I am 21 year old and that is disgusting! !!!) The day I got hired m&m said “great another white girl, when will they understand, I just got rid of the other white girl, I want to be the only white girl, I get more attention that way from the men I ain’t gonna get it any other way if she keeps hiring these young AND white girls, looks like I am gonna have to get rid of this one too” I finally left on thanksgiving night after I got punched in the fAce, the women didn’t even ask me or spoke to me, I went out. And smoked a cig. All of the sudden she comes around the corner and punches me in the face and then ran back inside. Yes I got mad, went back inside, told her if she wants to be a grown women then she would of 1) talked about whatever happened first or 2) wouldn’t of punched and ran back inside and pointed out she is 58 years old and acting like a little girl in high school, be a grown women and if you can’t then leave me out of it because apparently I am 21 years old and act more grown than she does, and that when I found out that I supposedly not only slept with her friend but as Angela was talking this Erin girl butts in and said “maila said he raped her” I turned and looked at her and I said “really, and when did I say that, this is the first time I have even heard about this carp, it’s funny, when people talk about your sex life and say stuff that you didn’t even know was in your “sex life” , I didn’t sleep with anyone, you two are liars, and if this keeps going on I’m going to headquarters, leave my name and my sex life out of your mouths don’t talk about something you know nothing about, and the fact that you have to make up people proves you don’t know my sex life so leave it out of your mouth” Angela got in my face again, I told her “look I ain’t fighting at work, let alone an elder, if that’s how you guys run thus place then I don’t want to work here and worry about my safety every night from my co workers. Now I am going out to finish my cigarette, when I come back in we either behave as adults and take care of customers like our job titles list or I can have he cops sort it out and Janelle can fire me when she gets here for calling the cops.” I went out side and lit up my cigarette, she came outside and picked up a rock and chucked it at my car and told me to go on no one wants me here, if I stay then she will go get her Gluck. So I got in my car and left. The manager said my credit card tips will be on my check mailed to me, I had 36.50 credit card tips. Just got my check in the mail today, and it’s $14.21 the headquarters said my manager said I got my credit card tips already. She lied. And I’m going to the labor boards. Worst company ever. Never again. This company is crap

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Cindy December 21, 2014 at 11:45 pm

We Went to the waffle house on 2301 North o’connor Road Irving Tx 75062 When we walked in there was about 3 people there it was 8 30 pm We sat there about 15mins we asked for a menu about 20 min later the waitress asked us what we would like to drink she got them right way.She came 15mins later and took our order I explain to the waitress my daughter is highly allergy to cheese and please don’t put any on her bacon and chicken sandwich then we also order 2 all star specials we order waffles with pecans and asked for a bowl of gravy we had to ask for silver ware our daughter chicken and bacon came out first with cheese all over it I told the lady this has cheese on it.It will make her throat swell up she said rake it off I said I can’t its touch it .The lady got on to us and told us you should have order this instead.I said I’m sorry I didn’t know our all star meal came out we ate everything on the plate I asked thle lady is our waffle ready she said he burned them do you won’t him to cook more.we said yes please.I said that would be nice 18 mins later she said you got plain he didn’t fix your pecans one you ordered and I didn’t get the bowl of gravy at all and no refills on our coke. Our bill came to 31.and some change I asked her if she would take off the gravy I didn’t get and the extra price for the pecan waffles I’m showing her the extra prices she said no I didn’t charge it I forgot to add it to your bill.I didn’t complain I paid it then she asked me where my tip you going to leave one.I said no I paid for items I didn’t get this was bad service she got mad at me she didn’t even give me a recipt.
she is a skinny and tall african american lady with rings on every finger and bracelets. Every waffle house we ate at are great this one was bad

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Ashley Caulder December 6, 2014 at 11:16 pm

My family and I visited the Waffle House on Jackson Blvd. in Dunn/Erwin NC. Our waitress was terrible. When we went in the tables were dirty, there were customers that hadn’t been waited on. There were no menus on the tables. My mom reached onto the counter to get a menu and the waitress had her cell phone laying there and it fell on the floor. The phone popped apart. The waitress then approached our table and told my mother that she shouldn’t have done that and that she better hope her phone works. Well the waitress picked up her phone and put it back together and turned the phone on. She told us the phone was fine. She proceeded to take our order and bring the food to our table. My mother apologized to the waitress. We were almost done with our meal and she approached our table and said the screen of her phone was cracked and that she paid $100 for the phone. She told my mom she could pay atleast half of the phone. My mother is on a fixed income and gave the girl her last $50 because she felt bad about the situation. We do not know if the screen was already cracked before this incident. Before we left, I overheard our waitress telling the other employees and customers about what happened. She was laughing and thought the whole situation was funny. I have no intentions on going back to this location. The waitress went as far as telling my mother she shouldn’t have reached for a menu. In my opinion, the menus should have been on the table because I have visited several other Waffle House locations and their menus have been placed on the table behind the napkins. Also, I know the employees shouldn’t leave their phones laying on a counter. I do not know your rules on cell phone usage while on the job.

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Maxine December 6, 2014 at 1:03 pm

Racetrack rd Ft Walton Beach Fl waited 10 mins just to place my order watched other folks come in get seated and get their food before my order was ever taken. Crappy service today!!!! Dec 6, 2014

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Emma Singer November 23, 2014 at 1:10 pm

I went to the waffle house on sooner road in del city, Ok and a waitress told us to hold on a second and all she was doing was talking to the people she worked with. I find that very rude. If she didn’t want to serve us she could have said somebody else take them. When I called to talk to a manager apparently he was too busy to Care what the customer had to say. I’m done going to waffle house period. I usually go every time I’m off but not anymore

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Beverly Cooper March 7, 2015 at 9:33 am

I also had a bad experience with the waitress and the cook. The cook didn’t know how to prepare poached egg, nor did he know how to scramble an egg correctly. Needless to say I won’t be going back there and I will contact the corporate office about this.

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Leshawn November 19, 2014 at 11:20 pm

Well I had the worst damn experience of my life at waffle house in pascagoula ms
On denny ave. By cvs . The manager that was in training I think her name was Pam but she was so evil to this one employee, I mean talking to her like she was just nobody! There’s Noway I’m going to have someone working in my company that has no kind of respect for the employees. Then this whole favouritism with the other manager Chris its like they don’t like this poor girl working there at all. As many times I’ve been in here she’s always given me the best of service and was very professional about. This has to stop!! If were going to have NEW MANAGERS at least hire someone that has common sense to treat their employees with respect and not treat them like trash. That ridiculous if this don’t change I done with waffle house period. And another thing the COOK THOUGH?? terrible bad presentation.. Omg I can’t gone . at the end of the day . My honest opinion I think Pam is not ready for a store with that attitude! And the Chris doesn’t deserve the division manager spot and but I honestly think Kenny does hes very sweet understanding at times. This store really needs a visit from you guys seriously! Please help them!! Review camera everything… My server Mimi was awesome but that pam did too much poor girl !!! Thanks for hearing me out please!!! Help them

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Finch October 27, 2014 at 6:12 pm

We ate at the Waffle House Clark rd. And I 75 Sarasota fl dirty. No one there so we should have gotten a clue. Server sneezing by our table with no protection to cover her sneeze. No AC working dirty windows a plastic stand at the front door ( wet floor) but floor was not wet . The pecan waffles were not crisp and mushy. And no taste then to top it off the gal spraying dirty dishes sprayed us table food and all so we left the place wet and hungry we paid for half of the meal a real dump close it up or clean it up get someone that cares the shef made good bacon and seemed to be the best one there. The windows were so dirty never again

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T. McCann September 29, 2014 at 5:33 pm

Visited a Waffle House at exit 106 off RT 95 in North Carolina, what a dump, no greeting from the 2 male employees, the server started to put silver wear down on top of the trash from a previous customer and I said the tables filthy, got a dirty look and he walked away, saw a Arbys next door so we walked out, never felt so un welcome at a WH before, then I went to there web site to let them know and after 10 mutes of frustration trying to fill it out a form I gave up, it is now obvious that corporate WH does not care. Kind of frustrated since we don’t have WH in NJ and when we go South we used to love them but now since they don’t care I will go elsewhere, can you say Dennys and ihop? This occurred at 9Pm on Sept 28th

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gia September 23, 2014 at 10:01 am

When I read further on I see that a lot of waffle houses seem to have issues with the employees is it the type of employees they hire or is it that they just don’t pay them enough to clean and treat guests with any respect? Waffle house may need to evaluate there policies or something needs to give!

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jim October 26, 2014 at 7:41 pm

The average customer is some drunk that barely made there from last call. I’d rather be a Wat-Mart greeter.

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aminah April 13, 2015 at 8:16 am

I agree. They definitely need to pay employees more. I mean really 2.92 an hour than they take from your check a tip share of around 150 more or less saying oh that what you make in tips……really I barely make 25 dollars on a 10 hr shift because people leave 1 or 2 dollars. I’m a good employee, I love my customers, I love serving but really????

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gia September 23, 2014 at 9:29 am

Some friends and I visited the store in Huntsville Alabama and we were skipped over while sitting at a dirty table and and two employees argued with us treated us rudely and never served our table! I have reported them but I feel that these two should be terminated they give waffel house a BAD look!

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Joe Covington September 23, 2014 at 1:55 am

Well I can’t express my true feeling’s over this artical about asking a DPS Officer to leave one of your Waffle House restaurant in Grapevine, Texas. This is going to give your company bad press and this is not going to sit well with the people that eat at your restaurants or the police officers that eat there as well. See most criminals wouldn’t even dare to commit a crime or to enter a restaurant with an armed police office inside the establishment. See most folks see the police in a positive way and this is a factor that causes the public to stop at your establishments. But I guess your dumb fool of a manager saw it differently. If you are a smart company you will reach out and correct this dumb foolish mistake and do it quickly.

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darrell spann September 20, 2014 at 12:35 pm

I’ve applied at your location on several occasions but im having some problems with application being fully processed. could you please contact me soon as you get a chance to resolve this matter. my ss#xxxxxxxx/ dob 12/05/19xx

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candy potter September 18, 2014 at 12:13 pm

I worked for waffle house store #247 for over12yrs last yr I had to be off due to huge kidney stone they had to cut it out thru my back and cut my kidney so I was off over 6 months had never missed a day prior to this . Well shortly after that I was diagnosed wth stage 3 melanoma cancer. Had surgery now I take a med called intronA I have never just sat around so I asked if I could be door Corp. on weekends I got a straight out NO .. From the human relations girl no less, because she’s owner’s daughter she really doesn’t do anything except cause problems . I really am hurt at this because I worked my butt off for them ..she’s there 30 min. 2-3 days a week I dnt feel like I’ve been treated fairly . Thank you for your time

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Jim Collins September 14, 2014 at 7:10 pm

This AM I went to the Roseberg, Texas Waffle House and should have left after the first 10 minutes. I have been in many of your restaurants with a good to average experience. Today was terrible. The restruarant was filthy… my table was not clean when we were seated, syrup was on top of the napkin holder and table top. We had to ask the waiter to clean both. Floor was so dirty needing to be swept and mopped.
Food was good but service was less than average! For sake of future guests the complete restruarant needs a major cleaning and service needs to be reviewed.

Thanks

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Nita September 11, 2014 at 12:26 pm

I was just notified that a Texas Trooper was asked to leave your Grapevine Tx location in uniform because he had his gun on his body. It might be offensive? Guns not allowed? He’s a peace officer in the STATE of Texas! Your restaurant went TOO far! We stop at your locations when we travel Nd have for many years, as does our family! If this is the stance you take we will take ALL of our business elsewhere and tell everyone we know to do so as well. This item is going viral!

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Joe Covington September 23, 2014 at 2:02 am

Nita,

Thanks for your comment ! I’m with you 100 % !

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william white September 11, 2014 at 7:53 am

14991 Old Hickory Boulevard Nashville, TN 37211…,One of the worst WH in the Nashvile area. Why? I tip well for good service. This store has one or more persons that feel tips are a REQUIREMENT to eat there and provide zero in service…no second cup of coffee, cook delivers the food, server out in the lot smoking, keeps change from a bill regardless of the value, assumes everyone is there for their benefit. The waitress Cheryl leans over int customers space, smells of tobacco, gives poor service, expects as much tip as she can con a customer out of, has a sob story of gross dimentions to get more money for her “BS” story……I drive out of my way to avoid this WH and recommend that others stay away from from this total den of idiots!

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m di March 6, 2015 at 11:11 am

You are right we are not there for them but they are for us and they do have to wait on us now my wife works at a waffle house and has for many years she doesn’t smoke and is very respectful of customers wants and needs. No a waitress doesn’t always deserve a tip but Remember that all waffle house employees only make five something an hour plus tips now they get taxed on that plus tips as well as they have three dollars and some change taken away daily for food wether they eat or not. So I ask of you remember what they are paid is not fair. I believe that a small tip is warranted I believe you should judge your tip on quality of service not price of bill start at fifty cents and go from there now I promise you that my wife may not be a perfect waitress she does her best to please all her customers. And yet there are still customers that don’t tip because they are to cheap and she just blows it off but if you really want to let them know how they did are just get under the skin for being a total loss of space leave them change I don’t know why but they are more offended by that then no tip at all

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aminah April 13, 2015 at 8:24 am

Correction in the state of Alabama waffle house employees make 2.92 an hour and the meal credit taken from check is 3.15 a day whether you eat or not…..hmmmm that’s more than an hour of work

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Antoinette Cusic September 2, 2014 at 9:58 pm

I am from Killeen Texas I like to know is some day if there will be a waffle house here in Killeen or Harker Heights Tx the closest waffle house is in Austin Tx. When I travel to other place I always look for waffle house for breakfast for my pecan waffle all the food is great. I believe Fort Hood & Killeen & Harker Heights be a great place to have one beside having IHOP & Denny’s. Just give it some thought……

Thanks You……
Antoinette Cusic

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mike August 31, 2014 at 8:06 pm

Music is so loud in this store you cannot communicate with the employees to order. 7th pm store number 1723 no manager no supervisor.

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keri crawford August 17, 2014 at 11:18 pm

I worked at waffle house for 3 weeks and they held 66 dollars out my check sayin thats what i made in tips and the last check i just got said 122 dollars for tips that is crazy what do i need to do about it

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Victoria February 6, 2015 at 12:00 am

That is how they tax your tips. They didn’t take it from you. They add it in to your pay tax that amount then take that amount back out. That way we don’t have to figure the taxes on our on

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