Vons Corporate Office - Corporate Offices & Headquarters

Vons Corporate Office

Vons Corporate Office Address

The Vons Company, Inc.
5918 Stoneridge Mall Road
Pleasanton, California 94588

Contact Vons

Phone Number: (925) 467-3000
Fax Number: (925) 467-3323
Website: http://www.vons.com
Email: Email Vons


CEO: Lawrence A. Del Santo
CFO: Pamela K. Knous
COO: Thomas C. Keller

Vons History

Vons is a supermarket chain that operates supermarkets under the Vons and Pavilion banners.

Vona was founded Charles Von der Ahe as Von’s Groceteria in Los Angeles, California.

By 1928 Vons had grown to 87 stores.

Vons has gone through several acquisitions and is owned today by Safeway Inc., a leading U.S. grocery chain.

Safeway acquired an ownership stake in Vons in 1988 as part of the sale of most of its supermarkets in southern California and southern Nevada. Safeway acquired full control of the company in 1997 and has since then operated Vons as a subsidiary.

The supermarket chain has 225 stores in California and another 20 locations in Nevada.


{ 61 comments… read them below or add one }

FB April 21, 2017 at 7:11 pm

I had to walk out of the store number 2124, I reported to six separate employees, including the assistant manager and manager of the ramp at shoplifting theft of the local high school students at 3 o’clock to 325 today. The checkout aisles were overwhelmed and and when I walked a few paces over to observe an aisle where there was more shoplifting occurring I walk to my cart and they close the checkout aisle on me. That’s when I decided to just leave. Because all the items bread eggs half-and-half were a buck and a half to a dollar more than the Ralph’s down the street. All the employees I spoke with, just seem to shrug their shoulders. I don’t feel like paying for the shortages.


D April 21, 2017 at 8:54 am

I have never used a restroom at a vons and found it clean…. we buy our food at your store…in fact they are as bad as many service stations…yuck and nasty…do I need to send you photos? If you would like to I can…I don’t mean just mop the floor with a dirty mop….the floors need to be extracted and really cleaned…and don’t let your lowest employee do the work…management needs to take responsibility for this on…..,yuck and nasty
I would like a reply..


Bernie April 20, 2017 at 2:06 pm

I have been a Vons customer for over 40 years. At the Vons store located at 550 E. Baseline Rd., Claremont, California, I recently purchase 4 eight-packs of the small Coca Cola bottles as if you purchase 4, you get a discount. When I got home and reviewed my receipt I discovered that I was over charged. I was not able to return at that time so the next day I returned with my receipt and spoke with the Manager, Hala.Allam. She informed me that I needed to bring the actual product back in order to have it corrected. So in other words, drive all the way back home and then drive back to the store. She informed me that the “special” was no longer valid as it was only through the day I purchased the items. I told her I just wanted the correct discount applied and bringing the product back seemed unnecessary. She refused to correct their error unless I brought the product back. That is exactly what I did. I brought back the Coca Cola and told her I no longer wanted them and had them credit my debit card. I then went to Stater Bros. and purchased them. I am no longer a Vons customer.


Pete March 22, 2017 at 2:20 pm

West hollywood vons pavilions store management dislike gay peope. Provide no personal responsible. Beware, try to avoid going to that store.


joey March 7, 2017 at 5:46 am

Message back to Hope (months later)
If you had READ my comments word for word, the very first line says:
“I CAN understand if a dog’s running loose & any puddles of pee are deposited,”
I have to say I’d be curious on what size dog it would take to reach the produce?
Also, not that the market staff wants to do it, but they have to get a mop or whatever item out and clean it up, because it is part of the job, if your supervisor requests it. They also get called to clean up human vomit and other lovely things. When I worked in a market in my early 20’s, I saw a woman change her baby and shove a poopy diaper behind some produce. Obviously, classless & I told my supervisor immediately. Responsible pet owners don’t let their pets run loose. Key word is “Responsible” Responsible adults don’t shove a dirty diaper anywhere else, but a trash can. So I guess it might be a case by case basis, but let’s not get overly silly and try to compare the content of my comments to allowing a dog in a surgical room. Give me a freakin’ break! A market is a completely different animal (absolutely, no pun intended) and as I said, Anyone who eats in restaurants and isn’t aware of what happens in several of them, you may want to find out. I quit a waitressing job in Beverly Hills that I took after working at a market, because of what went on in the restaurant’s kitchen for starters. The “animals” that aren’t owned and are NEVER supposed to be in a restaurant kitchen period are and they CAN reach the produce and EVERYTHING else around. I would rather eat in well-kept market any day And if you get a chance to surprise- visit some restaurant kitchens, you may want to as well!


Angry customer February 6, 2017 at 7:02 am

My wife went to the Ventura store the one on Thompson and not hard and bought 2,baby milks that cost 35.00 each one …Well to make a long story short I my self had already purchased some at another store…So I decide to go return the milk and get my money back
..Well the incompetent supervisor Tomas …Made a million excuse. On how he couldn’t refund my money…Bcus I didn’t have the right number to our vons club card. That I been using for over fifteen yrs now… Since when did you need a vons club card to get a return on a ITEm!!!! I told him he was
Out of line by Doing that I asked if I could s
Peak to his manager…His ignorant most stupid response was …. He won’t do anything for ur type of people….I asked him what he meant …He said you dirty Mexicans that come in and beg for help….Keep in mind his name is Tomas…Lol he must be a clean mexican…. That just goes to show you how stupid and ignorant this supervisor is… Needless to say I didn’t get a refund…but it’s OK bcus that will be exhibit a when I sue vons for discrimination and for not following protocol on returns…
Thanks Tomas for making this dirty Mexicans richer…I might be dirty …There ain’t nothin a lil water won’t take away….But your ignorance and stupid ass remarks… Well I don’t even think if u were born again would take that away….thank a million(bucks)!!!!????….Lol Mr. Clean Tomas!!!!


John Doe February 3, 2017 at 10:45 pm

Today, one of the Meat guys in the Centinela location covered up some old bad ground beef with some red, fresh ground beef and gave it to me when I unfortunately bothered him by asking him to do his job and get me some of the 93% lean ground beef. He literally broke health codes to try to ‘get back at me’ for asking him to work. I’ve never said this in my life, but I hope he is fired immediately, and if not, I hope he does it again and Vons gets hit with a major regulatory violation and severe fines from the Health Department, which I think I may call if I don’t hear back from the store.


Lisa Tyler Wainauskas February 2, 2017 at 12:29 pm

Ph# is disconnected!


Lisa Tyler Wainauskas February 2, 2017 at 4:11 am

After 27 years of pleasant partronage, I had the misfortune of ending it with a condescending assistant manager that fist closed her sweater so I couldn’t get her name!

Is there any customer service education given to assistant managers? I’m horrified to think this is the future of management coming out of Safeway/ Vons!!!


Lisa Tyler Wainauskas February 2, 2017 at 4:22 am

The corperate office number is not correct on this page smh……
I suppose our comments go unseen by corperate also, as I haven’t seen any corperate replys… This is very disconcerting…. I wasted my loyalty on a business that turned it’s back to the customer… Not the American way!


Tammy Robinson February 2, 2017 at 12:33 pm

Hi Lisa – Thanks for letting us know. We have updated the page with the new phone numbers. Thanks!


Cathy C February 1, 2017 at 2:11 pm

First of all, I went to call the number listed above for Vons Corporate Office…DISCONNECTED.
Not surprising, with my recent experiences locally. (I’m thinking store closures in future)

So…if anyone of any worth in the Vons corporation is reading this, please call or email me a response. I won’t hold my breath.

6 weeks ago, on my Vons receipt, I receive an ad attached stating “transfer a prescription and receive a $25 gift card”. 4 weeks ago, prior to my sister’s knee replacement, we walk to the pharmacy, hand prescription to the pharmacy tech, and ask about the card. “oh no you have Medi-Care…you can’t get the gift card”. I explain we spoke with the pharmacist two weeks prior, who said she could.

Against better judgment, I decided to transfer my prescription for Asthma meds to Vons so I can get the gift card as I have Blue Cross. I called first and was told ‘no problem’. I gave her my rx number from Walmart. She took my information. Asked allergic to any medicines to which I replied ‘yes, penicillin’.

This morning, I called to see if my prescription was ready.

I was told that it was just faxed over this morning but no reply yet. Then she said ‘that was for the Advair and Penicillin’. Penicillin???? I am allergic to Penicillin.

What kind of pharmacy are you running here?????

Gee sorry, but DYING from allergic reaction isn’t worth a $25 gift card!

Incompetent employees with poor attitudes! And ‘corporate’ just happens to have a disconnected number?????

I’ll also be filing with the Better Business Bureau. Not that you’ll care as not caring seems to be what you do best!


Carole Sheppard January 7, 2017 at 7:55 pm

I have been going to Vons Pharmacy for about ten years. Whenever I need to pick up prescriptions or deliver a new prescription, I hope that anyone is there but Dagmar. He is insolent, and unprofessional. Today, I entered the line with my pre-surgery prescriptions. I went to the “ENTER” sign area, waiting for him to finish up with the patient before me.

A woman ran up to the “EXIT” line. Dagmar asked me if I minded if he took her ahead of me. I told him that she had just arrived and was in the wrong line. He just turned and ignored me. I’m very angry, and not at all sorry that I watched while he did silly things, fooling around with the computer, telling her no prescription had been sent, asking her if she was sure he sent it, and on and on.

I interrupted to tell him “never mind”, that I would take my prescriptions to a professional pharmacy, where we are all treated as patients, and I meant it! I took my prescriptions to Rite Aid. They were accommodating and very kind.

It does not suit you to have pharmacists like this working for you. I also submitted a complaint to the Better Business Bureau today where you must enjoy the D minus rating for the Bakersfield CA store!


A. Wiser December 29, 2016 at 11:54 pm

My sisters and I ordered a cheescake for my sister in California. We added things on to our order to ensure that it could be delivered (there is a $50 minimum). The next day we find out that the cheesecake was not delivered because it is on “back order.” We still got charged a delivery fee – and now we’re being notified that the store isn’t going to deliver our cheesecake when it comes back in stock. Instead, they’ve just decided to cancel our order. ARE YOU KIDDING ME? So now, we’ve all spent the better part of an hour trying to get someone on the phone who knows what’s going on and to complain. I’ve tried six numbers. Nobody is there. Nobody is helping us. I’ve been sent all over the place. I’ve even been given your IT tech support number by one of your front-end supervisors. May I just compliment your stores on your amazing customer service? I frequent California, and can assure you that I will not be shopping at Vons. I will not recommend your store, and my family will not shop with you either.
In what business is it considered acceptable to say ‘Sorry. We don’t have that. And even though you want it, we’re not going to fulfill your order, even if we do get it back in. Just because we don’t want to, but thanks for your business anyway.’ Are you a supply and demand business or not?
I’m infuriated – first because you didn’t deliver what you promised. Second because your stores don’t fix any problems that they’re creating, and third, because you have absolutely zero customer service when we as customers try to get an order completed to satisfaction.
Thanks for making me a Trader Joe’s advocate.


Vants Anseth December 16, 2016 at 8:35 am

In my Von’s rewards program it said that if I spent $140.00 in one shopping spree I would receive .40 cents of per gallon at the gas station. So, of course I always jump on those, got to have groceries anyway, may as well take advantage of gasoline savings as well. I went to the local Von’s in Nipomo, Ca. on Friday 12/09/2016 and spent $188.57 and the receipt says I only received 91 points out of 100, what does that mean? I did not get my gas reward, still have not got it and I have written Von’s twice and no response. The bar code at the bottom of my receipt reads: 00162100201531612091813, yes, I still have the receipt because I want the reward of .40 cents off per gallon that I was promised and did not get!


Dave Barriga December 14, 2016 at 9:49 pm

one of the cashiers made a false accussation of me of having grocery items inside my backpack after i paid for them an fronting me off in front of customers and in front of a Los Angeles County Sheriffs Department Employee giving him hints and falsely accusing me so that i would be stopped by this sheriff on the street and in and or public. I have been a paying customer and i am employed with Republic services of southern California. and wanting see inside see inside my bag.I have done no such thing.


Steven Blake December 10, 2016 at 9:21 pm

Burbank CA store:
A girl named Lupi (In the deli) goes out of her way to disrespect me virtually every time Im shopping. Spoke with the GM again today for the second time. I get the feeling he has no intention of taking any action. Will contact Corporate.


PJ December 8, 2016 at 7:23 pm

Nothing seems to be any better at your store on Los Feliz in Glendale. Almost at all times, someone can expect to wait in line for 15 minutes to be checked out. The cashiers are sour, probably from dealing with everyone that was stuck in a long line. And take down those infuriating signs regarding threes a crowd. That couldn’t be farther from this store. And now, your management has put a large obstacle in the main, middle aisle. This is clearly a violation of fire code and Glendale Fire department has been notified. Bottom line….this store used to be great, and now it’s a nightmare. Please do something about it, get rid of management or have a sufficient crew working. SMH.


johnny lankford November 25, 2016 at 4:45 pm

I am on a special medication that I have to take daily. Miss a dose and it possibly has a chance of not working. I get an Im sorry about that.. Your sorry???? Please tell me how sorry you all be to have to tell my kids after I die from missing a dose of this special medication. It happened once before and they promised me it would NEVER happen again. Well here we are I have 1 dose left and told cant do anything till monday?? I can say that this is not only unprofessional, but you Vons Pharmacy are playing with my life and for that I must contact an attorney. Just the mental anguish alone is through the roof right now and Im freaking out.


Jane Doe November 24, 2016 at 6:37 pm

I am appalled to hear that Vons employees are not being paid until after Thanksgiving.
A majority of those employees count on their paychecks to pay for their Thanksgiving meal, and to hear that they won’t be receiving their checks until after the holiday ?? makes me rethink shopping at this store.
The majority of the employees working for Vons are loyal and go above and beyond to take care of their customers and to know this is how company repays their loyalty?
Shame on you company !


Linda November 22, 2016 at 2:46 pm

What do I have to do to MODERATE my comment written today 11/22, 2016?


Camilla November 21, 2016 at 9:08 pm


I wanted to bring this to you attention because I am very angry and distressed with the situation that happened–to the point where I’m telling everyone not to shop at Vons anymore, not to use your online grocery service and to write bad reviews on yelp and other social media sites. Here is what happened.

At the Vons location in Tarzana 18439 Ventura Blvd Tarzana, CA 91356 my friend was severely harassed by the store manager. She was shopping there in the morning and was cornered by the manager who accused her of stealing. Not only did he corner her he also asked 3 other employees to stand in a circle around her. My friend and I are new born Christians, go to church every Tuesday and Sunday and in every way imaginable are outstanding citizens and community members! The extreme harassment by the Vons manager and staff (who, of course, was encouraged by the so-called-manager) lasted for a while, my friend was finally let go.

Thinking the manager was just having a bad day she went back to talk to him reasonably, hoping to get some sort of an apology. Instead, the manager started using profanities, raised his voice and eventually made her cry!

I have never heard of anything like this happen before. I was wondering if it could do with racism since my friend is black, but so was the manager himself. It could be sexism since the manager decided to pick on a girl and make her feel unworthy.

What kind of a sick individuals do you hire? Are there any background checks before you hire anyone? I am on the verge of calling an attorney as well since this is harassment of the more disgusting and disturbing kind.



Linda Yattaw November 19, 2016 at 6:33 pm

On November 01, 2016 Francisco at your store located at Lincoln & Harbor in Fullerton California 130 W. Lincoln Ave.. @ 12:30pm I was checking out, and came to Francisco checkout line, and he told me to go to the next cashier; because he was closed. In my shopping cart there was almost $200.00 dollars worth of merchandise. I moved to the next cashier that he indicated. It was an extremely long line with 7 people in front of me. I asked if there were any other checkers that were open; because this was an extremely long line. They then indicated that there was a check stand open right now. So I went there, and it was person who had told me to move. There were two people in front of me when I got to the front I asked Francisco why he had told me to move to a longer line. He said sorry about that with an attitude. I put all merchandise on the conveyor belt, and I still had two big bottles of water in my cart. He told me I had to put the water on the counter. I told him there was no room, and they were two heavy. He again with the same attitude said sorry about that. He not being apologetic at all. He again said sorry about that, but I need you to put the water on the counter. At that point I said keep your merchandise, an I walked out of the store. But Francisco had to take a final shot, and again with the same attitude said SORRY ABOUT THAT. I asked to speak with the General Manager, and was told Francisco was the General Manager.
If this is an example of the type of person that Von’s promotes to General Manager; then you will lose many more customer not just myself. I love store at Imperial & Beach in La Habara. Maybe you don’t care that you are losing a good customer, but can Francisco buy all of the products you sell by himself? I think not, you need good customers like myself. I wonder why I was treated this way, and I’m not a young kid. Grocery Stores usually help mature people, but not Francisco he made me like there was something wrong with me.


Linda Yattaw November 26, 2016 at 6:45 pm

What does it take to get a reply from Vons ????


Lorna Salem November 14, 2016 at 7:03 am

There would be more complaints on corporate but you’ve strategically hidden this entry area!!! The locations themselves have several complaints.


Lorna Salem November 14, 2016 at 7:00 am

I don’t know what’s happening in coporate but I can guarantee the customer won’t remain loyal much longer. Already 70 plus complaints on the “Nextdoor” page. The loss of seasoned trained employee for kids with no clue is not customer friendly. Customers are forced to bag themselves and are ignored. Stock isn’t organized due to lack of direction. Stock is depleted and service lines are horrific. A business should be like family. To much Mommy time races delinquent children. Some sacrifice is necessary to raise worthy adults. I spend well over $500 a week and we are a retired family of two. Actual families of size are equally dissatisfied. Your lack of concern will affect your profit line. Ralph’s isnt that far nor Smart and final. Fed up! Even the pharmacy has lacked direction. You don’t want to screw that up!


Patti November 7, 2016 at 3:00 pm

I was appalled at the service my daughter received being checked out the a cashier named Robin at the Foothill and Euclid Avenue Vons On Friday the 4th of October.
Robin greeted us scanned the few items we had and totaled our order. My daughter scanned her ebt card and the amount dropped to the taxable amount. Robin then coped and attitude and Said “that will be 34.96 on the card I guess” and my daughter felt like dirt. Robin never said thank you or anything else to us, she started talking the customer behind us. Correct me if I’m wrong but ebt, cash, credit or check are all acceptable forms of payment. For Robin to pass Judgement towards someone without knowing the circumstances it JUST WRONG IN MY BOOK. It will be a long time before we go back. We will shop at a store who appreciates our business.
Thank you Patti R.


Mr. John October 6, 2016 at 6:04 pm

We need the Corporate office to put signs up, NO pandering, No Loitering.
Location 1260 W, Redondo Beach Blvd. Gardena, Ca.
All kinds of “Riff Raft” going on in the parking lot, every time you
leave your car, being bothered for money by someone in the parking lot.
They need to pay attention for their customers safety, and stop the harassers.
They have security at the Bank thats does NOTHING, what is security for, just
Please note, if you allow these types to hang out, things just get worst.


Ingo August 30, 2016 at 1:34 am

What is the point of these comments, do you really think they read these and/or give a sh*t?


charles Brown August 26, 2016 at 6:41 pm

08/26/2016 Time 15.39 P.M. Friday
Your Ref: Service Denied !
Today at 12.55 P.M. I went to the Vons Pavilions store located at Broadway and Lincoln Blvd. Santa Monica Ca. 90401 and I immediately got some Ice from The soda machine dispenser. There was an Asian Lady with an I.D. Tag waiting on line at the Deli’s, who gave and utter strange look.Please do find out her as she must have been “The Culprit” starting all the commotion. Since I was on my way to the beach I had proceeded to leave my two carry on bags at the main entrance. Then I went inside the store to get the items I needed to buy. I was trying to find the aisle with the mineral water, when all of the sudden I was confronted out by a rather forsaken american/Japanese manager by the name Alan Tomita, who stated to me that I could not leave any bags up front of the store and I should take them outside to (Sic) the parking lot.
In spite of Vons Pavilions employing security guards on their premises they are not issuing numbers for checked personal bags from customers. In fact. security guards just stand by ?
I informed this “Forsaken Manager” that should I leave my bags outside on the parking lot I most likely would not find them lying around anymore with the great thievery going on nowadays on unattended bags in City Of Santa Monica. The forsaken Alan Tomita gave stern orders to the cashier/register Not to allow me to pay for the 2 items I intended to buy. Period.
Service Denied ! I found the conduct of your Vons shift managers regrettably and it really amount to elder’s abuse and utter discrimination. In the last One year alone this is my 3rd complain Online against managers of this Vons particular store. I had been told Not to even bring a grocery car into the premises..Mind you my Grandmother and mother always
were bringing one and they mostly still do. Since Vons Pavilions Corporation really discriminates against Senior Citizens even denying Service. I have Not option but to report you to the proper U.S. authorities and I instruct my lawyers to file legal remedy actions against your Vons Corporation for Discrimination and Elder’s abuse. You are hereby officially notified upon. On previous e-mails I let you know about a different white young shift manager acting out on the same issues. ( I called him “An Acute Mentally Retarded Individual” and right now there is indeed a Second One. What in the world is going on with your stores ?
I even showed up all the receipts from previous purchases from at lest 2 weeks prior at your stores to “The Forsaken Alan Tomita as I always pay up for my items. Well, Vons Pavilions
receipts will indeed come handy now that I shall be filing a legal action against your stores.
from e-mail:carlos70 at hotmail.com
Mr. Carlos Alvarez


Jenny Montes August 15, 2016 at 12:18 pm

Last Thursday I went shopping @Vons on 3rd & Vermont. When the cashier packed my groceries he handed me the 1st bag. I reached for it & it was heavy. I looked inside he had put my produce at the bottom of the bag.I told him Why did he do that? &I repacked that bag saving my bruised produce. When i turned around he was helping the next customer & refused to bag my groceries. He called someone else over & in spanish( like i wouldn’t understand him) told the girl that i got mad at the way he bagged my groceries & since i had my own preferance on how my groceries should be bagged i should bag them myself! He went back to the customer behind me/Never finished bagging my purchace. NEVER in the years i have shopped at Vons have i been treated like that by a Cashier!!! This markets cashier whose name is Kevin was so very RUDE!!! I will shop at Ralphs fr now on…I don’t need to be treated like that by a meer rude cahier!!!!!!


linda August 11, 2016 at 8:39 pm

Hello, I would like to tell you about what I saw 1 day about 2 or 3 weeks ago my address is Henderson, Nevada my neighbor is nearby. My neighbor is handicapped and gets many deliveries and it was not the first delivery from these drivers as they addressed him by name. Now it had been VERY windy the night before. these men took the time to pick up this mans trash which had been blown ALL over his yard. That may not seem like a big deal but when the temperature is 116 EVERYTHING outside is a big deal. I just thought their supervisor should be aware of this, I am one of the first to complain so I like to also give props when i see this sort of thing which is just being nice. Kindness often goes unrecognized.


Laurie July 25, 2016 at 9:02 pm

Typo …produce very poor quality!


Laurie July 25, 2016 at 8:59 pm

Can someone like the district manager take a look at the Von’s in sun city please dirty!!! products unexpectable quality meat the same full store nobody there down size and give better Quality
Standard are very poor we as consumers deserve better this is what you offer the seniors very sad??


Patty July 11, 2016 at 3:06 pm

I am a frequent shopper of Pavilions located in Simi Vally, Calif. last Sunday I went to pick up a few things needed for dinner. Passing by one of the check stands I heard a dog barking!! A dog on a leash with his owner. It was not a service dog! No one said anything about the dog being in the store. This is not the first time I have been in the store when someone has had their pet with them. I this. Health issue? Since when are pets allowed in a grocery store. Another time I was in this store, the owner let the dog run loose. While in the produce area the dog decided to pee where other people were getting their fruit!! I complained. Someone could have slipped on the pee. Once again nothing has been done! This is a health issue. There are no postings saying no pets allowed. The management says that people don’t like it when asked to remove their pets. One person said”what’s the difference? There are babies with dirty diapers sitting in the grocery baskets! What are you going to do about this matter? I can understand when you see a service dog with his owner.
I can’t understand why this store allows pets to come in. There should be a sign at each entry that states no dogs allowed except for service DOGS. This is the 4th occasion that this has occurred . I have talked to a manager but each time get the same bullshit answer. I shop there because it is convenient and I have gotten to know some of the checkers. I hope this problem gets resolved!


Joey July 21, 2016 at 8:47 pm

To Patty – I CAN understand if a dog’s running loose & any puddles of pee are deposited, but some of the people in the store, who pick their noses, haven’t washed their hands, the hands that constantly touch & handle the very same items that you do. (Sure hope you don’t eat at restaurants) Unfortunately among other disgusting things people do can’t be controlled and THEY can pass human bacteria & viruses. At least with a dog it is limited to what it can make contact with and you can see it. Also, when your groceries get scanned and put into your bag, have you thought not only who maybe touched them, but the checkers themselves handle currency from everybody all day long and they have to touch your containers, etc. to ring up a price. Money is one of the filthiest things you can handle! If there ARE “serious” issues with some of the dogs, I understand and those owners should definitely be addressed and not permitted back, but do you think a “Service Dog” affects health conditions in a market any differently than a well-disciplined dog just because it has a special jacket on and as you are well aware legally, are allowed in a market because of someone’s specific needs? I shop at Pavilions as well and because of your vehement attitude, you expect the Vons Corporation, oh, to be a bit crude here – bend over because YOU want it done and you’re a customer there? I know you believe that you’re more important by the vocabulary and the threatening babble you spew. Just a thought about a more “important” issue -, There are people on your way home that you pass (if you even look), some who are hungry and it’s not because all of them want to be there. If they are over 50 the odds of them getting a job again are almost nil. If you choose not to believe that then I guess you should spend your time complaining about anything and everything that bothers. You do have the right to complain, everyone does, but don’t make it seem like it’s WWWIII important. Also, try to remember – YOU are not the only person who shops at that store!
I also, wonder if you have a dog – that doesn’t fit in a purse……………..


Hope August 10, 2016 at 3:10 pm

Joey, you’re absolutely right about letting dogs roam around in grocery stores. Who cares if they pee or defacate and it gets on customers or produce. Pets should also be allowed in operating rooms too. Why not? With your reasoning their poop can’t be any dirtier than the patient’s.


Michael June 26, 2016 at 12:39 pm

I’m 56 and looking for work .
Seems to me that you’re running into a lot of complaints from customers and employees alike , a lot .
Why is it that you’re company seems to have terrible management in place 99% of the time ?
I am looking for a position to help eradicate this ( if such exists ) .
Of course we’ve all experienced UP’s and downs in grocery stores .
To do a job of anything takes plain old common sence . The rest is learned as anything else .
I hope corporate gets this . I’m inexperienced at all areas yes . But like I stated earlier , takes common since .
Looking for work .
No , this is not a joke post .
Thank you


Elsa June 15, 2016 at 11:07 am

Terribly services in Rancho Santa Margarita ca. Store 2217. Nerver asks for club-car, not say Hi when every weekend I spend 100s dlls. Plus they refuse re- scan again. I’m living over 12 years in this city, I not a new costumer, Macdonald have better services. I have this problem couple time they not doing anything for fixing, I talked with store manager only say come back for you money, I not have all the time for doing grocery shopping, Now I prefer doing in Ralph.


Cece June 6, 2016 at 1:07 am

I usually don’t like making complaints, but this is the third time I have purchased something that had a sale price on it and it always turns out being original price! If you’re going to have sale prices out make sure it’s in the system I shouldn’t have to waste my time coming back to the store because they don’t take their time making sure it’s not an old price tag or just not updating the system for sale prices! Very annoying!


F. Gurzi May 25, 2016 at 4:27 pm

Wed., May 25: I purchased luncheon meat at 9:30 AM this morning and was disappointed to see the woman using the meat slicer without placing tissue wrap on the table to gather the product beforehand. In the past this has never happened before – but I said nothing. However, upon inspecting the ham product at lunch time I noted a scrap, or small cutting, on the top or bottom slice and threw the entire package out. What more can be said?

The store is located 1820 Ximeno Ave in Long Beach, CA. Please look into the matter for the sake of others.


Jeri April 20, 2016 at 7:29 pm

Some medications by law cannot be filled except for every 30 days to the day. Though I have been going to the same pharmacy for 25 years they are now telling me that they cannot order the medication ahead of time so it will be available. They are telling me to call 7 days in advance and ask them to order it i.e. – do their job for them. Then they say that if someone else comes in ahead of my medication due date they will then give it to them instead. I was unable to get my full number this month which required me to literally drive several miles to my doctor and wait almost an hour to get a new prescription for the remainder of the pills they did not have. This was due to thier not being able to fill the remainder of the pills within a three day time frame as required by law. I brought it in and once again they did not have it. They said to call back in 3 days as it was ‘on order’. I did and they still did not have it. They claimed to have ordered it but who knows. This is unacceptable. Vons has TERRIBLE customer service not to mention high prices. How do you stay in business?? If this is not addressed I am taking my pharmacy business and my grocery business elsewhere. Who is in charge of this pharmacy?? unbelievable!!!!


Jay April 18, 2016 at 6:50 pm

Never again at this location:
3461 W 3rd St, Los Angeles, CA 90004
I always buy at ralphs its just that im happy to see my friend playing the monopoly so i decided to go at vons so i could give her a piece of monopoly. But it was not a good experience so im very certain i will not come back at this store. The manager nelson and cashier ernie are not rude nor they are helpful at all. They just don’t care. They are a kind of employee who doesnt go beyond.


Margarita April 8, 2016 at 1:54 pm

This post is not to talk about the cleanliness or about the produce.
I am very disappointed with this store.
So I was in Vons today and noticed they left one of the floor drains uncovered, I was infuriated when I saw this. The reason I was so upset is that this is same floor drain that was uncovered last year. While shopping at vons MY foot went inside THIS floor drain. My foot went inside the drain injuring my ankle /foot I tripped but luckily my husband was in the right place at the right time and caught me from falling forward and hitting myself on one of the displays they have out.
Now I’m not a person that likes to complains and make a big, So I simply walked over to the employee by where I was injured and told her what had just happened to me and she said” oh yeah my foot went in there earlier” and she giggled. I told her well you probably should go cover it before someone gets hurt again. (Just want to mention this girl was young and looked like it was her 1st job and I felt bad so I did not tell the manager about my encounter with her.) So on our way home I called vons and asked to speak with the manager.The manager was really nice and concerned he asked me where it happened. I then told him what part of the store I had been injured in, he walked over to the spot while on the phone with me and saw the uncovered floor drain he immediately began apologizing and said he had no idea why that floor drain was left uncovered. He asked me to come back to the store and fill out a report, just in case this was something more than just a sprain and I needed medical attention So after I went home to Let my dogs out to the bathroom I went back to Vons and spoke with the manager in person. I let him know my foot was hurting and showed him where it was hurting he told me that Some one from vons would be calling me on Monday since the injury happened on a weekend. So Wednesday morning I get a call from a woman. She introduces herself and begins to ask me questions about what happened. I walk her through it , then she apologizes me and tells me that she would contact me later and and maybe they can give me a gift card or something. I was like ookay… then she says ok well call me back in a couple days and let me know how your feeling. I call her back on Thursday and tell her my foot pain has gotten worse that it is hurting really bad and it is very swollen and I’m actually going to go see a doctor. She then starts to tell me” well just so you know we are not liable for this accident”. I was speechless.. I didn’t want to argue with her.After talking to the manager and him telling me let’s fill out a report just in case your foot gets worse and you need medical attention for it. I was just shocked that she would say it. She was really rude and I honestly don’t understand why she reacted that way.Anyways sorry for the long story. I’m just really upset me to see that this same floor drain was left uncovered.
It has been about a year and I am still struggling with my foot and my ankle now I have this pain through my whole leg all the way up to my hip area. I have not been able to work like I need to work to make the money I need.Some days I have to call of my work because the pain gets so bad that I just lay there and cry. Things like spills happen and sometimes stores don’t spot them fast enough.. but this accident was caused by someone who was careless.
We live really far from any other grocery stores so this is pretty much where I go almost daily to buy my groceries and the worst part about this whole incident is sometimes when I go into vons I get attitude from some of the employees who are aware that I hurt myself in there.


Margarita April 8, 2016 at 1:56 pm

Btw this was at the constitution location 11800 De Palma rd corona Ca 92883


Debra May 27, 2016 at 12:11 am

You have two years from the date of accident to file a lawsuit for your damages. An incident like this is clear liability on the part of the store. I would contact an attorney.


Lee April 2, 2016 at 5:02 pm

I used the Vons delivery service. They left out the steaks I had ordered. They were not delivered. I called the dot com manager at the Fontana store – she was already aware of it. I asked her if the steaks could be delivered and she said she would check and placed me on hold. She came back and said I would have to call their regular customer service to get it scheduled on the later delivery. That Vons made the error and it seems are unable to rectify the screw up on their own. I think that says something about how efficient the policies that are in place are. I did call customer service, waited 20mins for the phone to be picked up, and now am waiting for the 2 packages of steak to be delivered. Hopefully.


Lee April 6, 2016 at 3:00 am

Problem was resolved.


NANCY ANDERSON March 15, 2016 at 9:03 pm



Luciani March 3, 2016 at 9:31 pm

I HAVE NEVER BEEN TREATED SO RUDE! I do not have the other UPCs with me I put my things in the car and I’m in karate. your store is around from my sons karate class so we’re there almost everyday but Sunday. I won a monopoly free 8 pack of soda, the cashier Clarence was so rude. He said, “I don’t know how to do this you have to wait “. I also made a purchase after that, he didn’t give me time to put in my card #. With the first transaction I put in a different # but the second he ended too soon.

I told them after I looked at the receipt, he said ” the managers on break, you have to wait. ” then yelled, “Christina, can you give her a refund ?” She was bagging groceries and said, ” you can’t refund alcohol.” I replied,” I don’t want a refund, I just want my club price.” She rolled her eyes. A gentleman offered to help me, she was bagging, I said, ” there’s no need for you to be rude.” She said with an attitude, ” I wasn’t. You were the rude one.”

I wouldn’t treat someone I didn’t like like this. Why do you hire people that don’t want to work with people? I will never go to ANY VONS again!! I was so embarrassed. I can care less about your monopoly game.

These people don’t even know who I am. I’ve let the owner of the USSD, karate school, all the teachers, all the parents I know, not to go there and how I was treated. I’ll be letting my sons baseball teams parents know, and the members of the church. I’m involved in a lot of the community. I’ll let the people I work with, our friends, and both my boys teachers at their schools, as I volunteer, know too.


Chris Williams October 4, 2015 at 12:33 am

This message is to any of the following executives:
1. Lawrence A. Del Santo
2. Pamela K. Knous
3. Thomas C. Keller

Hello, I recently shopped at the Culver City Pavilions store on 10-3-2015 around 7pm. On my way out after check out I happen to use the Men’s restroom and noticed how their was urine on the floor which is a California health and safety code violation.

I brought this to the night manager’s attention ( female) and she admitted to me that the store always asked the clerk employees to clean both restrooms but they sometimes don’t. She said they are working on it. In the meantime my nice men’s sandals have stepped in urine from the toilet that sits on the wall. I ask her it she thought it was ok.
She gave me this look. I was pissed off because what she did not know was this happened to me before at this same store back in 2011 or 2012. I filed a complaint then and they gave me a $50.00 courtesy shopping card for my troubles.

Is it that hard for them to clean the restrooms. ? How lazy can you be. ? Not to mention one could slip down and break their neck and the store could face a million dollar lawsuit because of some lazy employee which spells negligent on management.

I’ve been to better run Pavilions before so I know when management is on their job. The West Hollywood store is a good example in my opinion. The employees their have a passion for what they do, they ask you questions, They explain if something is out and ask for your number to contact you back or will make a call for you to find something they don’t have. Also, their eating area and restrooms are clean.

Not so for Culver City. That store manager apparently just does not give a dam. I can say this because I filed a complaint about urine on the floor in the same restroom in either 2011 or 2012. They are still deficient in keeping the store clean.

Also, I Demand The Von’s Companies or pavilions to buy me a new pair of men’s sandals since I threw away the ones I had on after I had to step in the urine on the restroom floor.

This is the second time this has happened to me at the same store. Its been a little over 2 years maybe 3.


Sara leyva September 30, 2015 at 2:36 pm

Hey i just want a say thank you nancy for helping me. The cashier help me and made my day. Keep up the good job vons in upland. Thank you john segurra for having items on stock.


Loretta Lopez September 1, 2015 at 4:51 pm



Loretta Lopez September 1, 2015 at 4:50 pm

The store on Fair Oaks in South Pasadena is an awful store to shop at. I tried calling to speak to a manager and the phone just rings and rings. Tried calling corporate and after several minutes of ringing, it hangs up on you. THIS IS A CLEAR INDICATION THIS STORE, AND THIS COMPANY, DOESN’T GIVE A SHIT ABOUT ITS CUSTOMERS. VON’S YOU HAVE SEEN THE LAST OF MY MONEY.


Julie May 30, 2015 at 5:48 pm

My name is Julie I live in Laguna Beach California and I have been attending this CVS in Laguna Beach for 20+ years. I am very chagrined to be treated the way I was treated by the pharmacy manager who’s name is “Nastran” . Four days ago I took my prescription written by my position into be filled the pharmacy told me I could pick it up the next day as I return to the pharmacy to pick up my medication they told me that it was now new company policy that they could not refill my medication within the same 30 day. However my physician wrote a new prescription for me because I could no longer tolerate the low amount of medication I have beentaking on a daily basis. I called back and spoke to the pharmacy manager and she indicated that she could feel my medication and she had the ability to override the system so I’m leaving on a trip to go across country my medication is out the pharmacist concerned but yet willing to fill my medication for me once again did not tell the truth. This morning prior to my trip I called to confirm that my medication was ready for pick up. Once again the pharmacy manager indicated to me that she was unable to fill my prescription therefore causing me to miss my airline flight out of state. I need resolution to this immediately please respond to the email listed in this contact.


Maria Marka April 11, 2015 at 2:12 am

Tonight I arrived to Vons in Santee and the cashier Ricky treated me so awfully rude denying the use of my coupons and saying that he didn’t care in front of a lot other customers, it was a horribly embarrassing moment being treated like that so I’m going to start buying my groceries somewhere else, there was not a Manager in site I guess because of the time (10:14pm) but that doesn’t excuse their employees of providing the customer service we expect, if I’m not valuable to you I guess you also don’t need my money.


Maria Ravago March 13, 2015 at 6:42 pm

I just wanted to let you know that that you have an outstanding cake decorator working in west Hollywood ., He does the best cakes i seen that are done in a pavilions store i believe his name is Dale if you need a birthday cake or any special occasion cake he is the one you want to go is far from home i live in Pasadena and the vons around here are not good but this guy is . I just want to make sure his boss the store manager acknowledges his outstanding work . I been getting all my birthday cakes from him and i even refer a lot of my family and friends to go to this store and ask for Dale.Thanks so much for all my beautiful cakes see you next year for the following birthdays to come.


Michele February 2, 2015 at 12:09 am

I am writing to complain about a supervisor named Sharon at the Santee, CA store. I went in the store to get a few items and she was ringing customers up and I happened to go through her line. She was very rude. Did not even say hello. I noticed she was not wearing a name badge and I had to ask another worker what her name was. I was surprised when I found out she was a supervisor. If this is how the supervisors are going to treat customers then I will no longer be shopping at Von’s. There are other stores where I am pretty sure I will be treated a lot better than how she treats her customers.


Joyce October 25, 2014 at 12:31 pm

I’m a regular at the Von’s in Mira Mesa. I had my grandmother with me and she is very elderly and disabled. I can understand how it can be an inconvenience from a cashiers stand point when it comes to dealing with WIC checks but was shocked how I was treated. I had the manager tell me that if I should be shopping at the WIC store and me pay the difference if the items I bought that were on the list that was not produce. I tried to show her the guide book and how I grabbed the items that had the symbols on the shelf but refused to look and just kept cutting me off. Insisting to just go to the WIC store. It’s 8:30 pm and nobody helped us bag out groceries. So my grandma and I had to do it with my baby in the other arm. Once we did get someone to finally bag the last couple of items. They didn’t offer assistance to help out. I reached out to the assistant manager only to have him cut me off on the phone the moment I mentioned WIC. He told me he’s on meeting and to call me back later. Didn’t offer to call mr back. Nothing. I was shocked again. If his meeting was so important then why did he take my call in the beginning. Like I said I can understand how processing WIC checks can be a hassle but times are hard and sadly I need the assistance of WIC. I just don’t understand why my grandma and I had to treated so low. I felt so discriminated.


H. Anderson October 14, 2014 at 10:23 am

Sunday October 12 Montecito 11:30 a.m. I stood in line for several minutes , bought over $200 worth of groceries and had to bag it all myself. There was one young lady bagging and a second employee outside in the parking area. The manager was on the phone with his back to the check-out area for the whole period of my standing inline and bagging my own groceries. I have been buying milk in glass bottles for several months now from the same store and there is still no efficient way for the checkers to give me the rebate. They leave their position and have to talk to other employees to find out what to do. With a long line forming this is time wasting and frustrating. I have a choice in where to shop and if you check my history I am a customer who shopped with Safeway then Vons since 1985 in Montecito.


Linda November 22, 2016 at 2:42 pm

Vons on Zion Ave. San Diego, Allied Gardens. Nov. 22, 2016. I am 76 years old and handicapped and they would not lend me a bag for 4 items that I bought. I had parked outside the store in a handicapped parking space and would have bought the bag back. They still would not lend me a bag so I picked up a carrier with handle to take my 4 items to my car. I was told I could not take the carrier out. I did anyway and tossed it back to the clerk as he ran past my car. He said I was no longer allowed in the store. I thanked him. Last trip of mine to Vons.


Leave a Comment

Want to make sure Vons sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: