Verizon Corporate Office

Verizon Corporate Office Address

Verizon Communications Inc.
140 West St
New York, NY 10007

Contact Verizon

Phone Number: (212) 395-1000
Fax Number: (212) 571-1897
Email: Email Verizon


CEO: Lowell C. McAdam
CFO: Francis J. Shammo
COO: Bob Mudge

Verizon History

Verizon began as Bell Atlantic in 1983 after the baby bells emerged from the breakup of AT&T.  In 1997, Bell Atlantic merged with NYNEX.

In 2000, the company acquired GTE and changed its name to Verizon.  This was one of the largest mergers in US history.  GTE’s wireless operations became what is today Verizon Wireless.

In 2005, Verizon acquired MCI, making them the largest Telecom company in the US.

Verizon has sold several of its wireline divisions in the 2000s in order to simplify its operating procedures.

Verizon currently owns 55% of Verizon Wireless.


{ 242 comments… read them below or add one }

Brice October 22, 2015 at 11:29 am

I’m Brice
I believe Verizon doesn’t stand for stealing or lying or even make you sign for a contract without clearly telling you about the terms and the conditions. My nightmare started when i choose to get my own line thru verizon on sept 10, 2015. The customer service agent I had told me I will be paying $50 a month. I just received my bill and it is $90 a month. Because of line access fee. No one ever told me about that. I called many time to explain to those customers agent. But the only thing one customer name ” SHAKRRA” told me is they are not responsible of the information we receive from their customers agents. Can Someone HELP ME IN THIS CASE???


Michael L September 25, 2015 at 9:42 am

Of course it has to await moderation….Would not want the entire truth out there….Kind of like your FB page….There is more coverup with Verizon than any government entity….Sheesh!


Unhappy Debbie September 26, 2015 at 11:45 pm

Hello Mike,
I feel there are certain employees have lied to me also. I have had 3 appointments canceled and there own customer service agents implied that I canceled them (huh?) So basically my account was tampered with. I believe hacked into and info changed without my consent or knowledge. Also my repair tech never showed up, my appointment ticket was changed, then canceled. I waited all day, zip nada nothing no courtesy call. I am assuming the technician is the one who decided to change the ticket status info, but I can not be certain who did it yet. There are wires hanging and now because the employee decided to just not show up I am faced with the reality that I must now report this safety issue to the appropriate Government agency I will say that I was lucky enough to reach a few Customer service agents that were helpful, unfortunately I was told different versions of why my appointment was canceled. i have wasted 13 and half hours waiting for on the phone: writing emails and,for a technicians who decided to not show up. No Phone call or email. All they had to do was call me and reschedule, Instead someone got sneaky and went into the system and changed the appointment twice, Tampering with my account and making it look like I did it. I was told by one of the customer service reps that i was the one who must have changed it. I am waiting to see IF Verizon is willing to remedy my situation, but I doubt that will happen. I can not get my DAY Of Life back ever, so how will they fix that? What will they do to remedy this? What can they do? At this point a simple apology will not cut it, .


Unhappy Debbie September 26, 2015 at 11:47 pm

I wrote you a reply Let’s see if you see both this and the other.


Unhappy Debbie September 26, 2015 at 11:53 pm

Correction: I stated that 3 appointments were canceled it was actually two without my knowledge. A third was canceled while I was on the phone after hours, by someone offshore. They said they tried to reach the repair technician but that they were disconnected. so they canceled my appointment ticket. Now it is the weekend and they have told me they will call me Sunday Morning. I am doubtful I will be getting called


Unhappy Debbie September 27, 2015 at 12:02 am

My last reply I see I have made spelling errors and other grammar mistakes. It has been a stressful day thanks to the Lies and really poor service or lack of. I am tired, Mike I see what you wrote “and now it has turned into a campaign on my part to present the truth” I may have to join that bandwagon because, even though I am a patient person who understands that stuff happens, I can not stand to be lied too. Period. Just tell the truth and do the right thing. Good luck Mike! And congrats on your better plan. Hopefully the new company values honestly in their employees.


Michael L September 25, 2015 at 9:41 am

Since you do not want to make it easy or receive complaints online, here you go. Do not want to rewrite nor rehash all the nonsense and lies I have been through with your company in the last week….So this is the latest attempt by your reps is somewhat representative of what I have endured all week with the exception of the lies…..This could have been such a simple resolution, keeping a long time customer, without any escalation by keeping your word….You have finally ticked me off, and now it has turned into a campaign on my part to present the truth Verizon is hiding as best they can….I am now making it my mission to do that because you don’t get to be deceitful without repercussions…..
Michael Lockhart

Conversation started Thursday

9/24, 3:46pm
Mike Lockhart
You all are the worst now….Moving to another carrier after this last week of nonsense and lies from Verizon….I am giving up my unlimited like you folks have done everything possible to accomplish, but you will not benefit from it….I refuse to allow you to lie to me and continue to profit….Besides you forced me to look at other carriers and found I can do much better….All you had to do was upgrade my phone as we discussed and stay true to your word…..And I was willing to stay despite the network issues in my home area confirmed by your own network team that came out….Bye

9/24, 4:10pm
We certainly don’t want you to leave and definitely not with a sour taste in your mouth, Mike. We never want to put any of our customers in a position where they are forced to leave us. I’ve personally been with the company for quite some time, and it saddens me to hear you were treated this way. Additionally, I can relate to how important your plan is to you. Has anyone gone over options on how you can keep the unlimited option? I’d like some more feedback on these interactions. How were you lied to? What happened? What steps have we taken to resolve your service concerns at home? – Kati

9/24, 6:15pm
Mike Lockhart
Kati,That is where the biggest problem is with regards to the lie,,,,A rep at your “save team” or whatever you call it committed this offense…. and because I had had my fill of dropped calls and problems at that time and was going to switch carriers, makes me think is what motivated the lie…..He told me after I explained the issues to order the Note 4 I wanted on my wife’s line which is a non data line, but then activate it on my line since you folks would not let me upgrade on my line without losing my unlimited data…He stated when I receive the phone, that I call in and activate the phone on my line and the $30 monthly data fee which would have applied on my wife’s line would never be charged since it is never activated on her line…..So far so good…He also made a ticket which took hours to get done regarding the Network issues….Unfortunately that team closed that ticket almost immediately without doing their jobs….I called again and raised concerns after finding this out, and another ticket was created, the result of that was they did in fact find problems with the signal in my home area….so in the interim I receive the new Note 4 phone and then find out over the weekend that while you folks are charging me almost $400 total for a phone for two year agreement, Sprint is charging $1 for same phone with two years and $0 for it with 2 year at AT&T…I called to address that particular issue today….during the course of my effort I had two reps that stated they could do nothing about the price, and they couldn’t have cared less if I stayed or went….Called and talked to a supervisor named Sabrina I believe….Explained everything including the Rep and Network issues to which she could see on the ticket # 8028877 that was issued the second time, that there was in fact a Network issue and that was verified by your crews…..She finally after trying to switch me to other plans decided she could take $100 off the phone (Note 4) I originally ordered and I agreed to that………So now I am paying well over $200 for that phone but I figure I can wait for the Network issues to get resolved eventually and am trying to be fair since me and Verizon had a long relationship and she made such a good effort….Well it is clear Verizon never had any intention of holding up their end….And now thinking we finally had a resolution, and getting ready to get off the phone, Sabrina states that the $30 monthly charge (the original rep assured me would not happen) will in fact show up on my wife’s phone….I explain to her what the rep whom had ordered my phone had told me and had instructed me to do She tells me it was erroneous on his part and that whether I activate it on my wife’s line or not, Verizon will change her line to data and that line will incur the $30 monthly fee no matter if phone activates on it or not….I explain that is not what I had agreed to and she states there is nothing she can do about it…Verizon never stands behind anything a Rep says, it seems….I then tell her we are now back to square one after all that effort over the past week and on her part, and that her statement just killed the deal….She states “she is sorry and says if there is anything she can do further please let her know”….”I will send you my e-mail in case you change your mind”, which she never did by the way..So the lies are what the original rep told me regarding my being able to upgrade without incurring more charges and how to accomplish it…..I don’t like that at all, it is very deceptive practice….He had to know better, and knew very well that he was deceiving me since he supposedly had been with Verizon many years and was on your “save team”………And yes I am aware of all the options you all want to present me with…..The only option I was good with, and I thought we had accomplished today was upgrading my phone, and keeping my data plan…..That we were not raising my current bill and was keeping my wife’s phone as a non data phone….. ……..Basically to simplify, no changes to anything on my bill or plan except for a phone upgrade for me….. and it also would have resulted in a new 2 year contract for Verizon…I am currently not under contract…..You folks have done everything to prevent this from happening, and I will not reward Verizon for that by letting Verizon change my plan by force and staying with your company…..I expect good honest business from Verizon, not all the nonsense I have encountered………..Since you all at Verizon are trying to force that change, I will go with another carrier and actually get a cheaper data plan with more data and the phone I want free, specifically the Note 4…. no not the Note 5…I feel over paying for the phone (even with the price cut the supervisor was going to do) and having been with you folks and faithful all these years (which I believe is longer than I stated) should have accounted for more, ….It used to…….Plus if you were to look at my usage you would see your probably making more money on me, leaving things alone,… I just like having it (the unlimited) just in case, or for emergency….To bad Verizon is not the company it used to be…But I am ok with a new adventure at this point,…I have grown tired and sick of all of this nonsense…….I have used your competitors for my line of work (which included very remote areas) without any issues, and certainly not the current Network issues I have with Verizon… I am tired of trying to solve this and getting my head beat against a rock by your associates and your company…..It could have and should have been resolved today….. If Verizon had not lied to me and had kept their word…..Thanks and Good Luck! PS. In answer to your last question….They wanted me to pay for a booster/extender at $375 or whatever they said…They might be willing to give me a discount on it….What??? This to resolve a problem with your Network???? I have to pay??? And by the way I have absolutely no issues except in the area of my home….If I go 15 miles or so in any direction the Connectivity/Dropped Calls/Network Issues go away..Which is why I was willing to put up with the Network issues for a while longer, that combined wit leaving thing as is and getting the Note 4….. I do not live in a remote area by any means by the way….And also by the way, my neighbors across the road have Verizon and the same Network and plan issues…..they just told me earlier that they are leaving Verizon too…

9/24, 6:19pm
Mike Lockhart
PS I am not willing to pay full price on the phone to keep my unlimited data either,… Again, since your competitors are doing the deals they are on it……………, plus now that the Note 5 came out, I have no idea why you folks are still trying to get full price for a Note 4…..Just to be clarify….Thanks

9/24, 7:09pm
Hello Mike! I certainly understand your concerns and please know we are here to help you in any way that we can. Please provide us your mobile number and 4-5 character billing system password on the account. If no password, the last 4 digits of your SSN. Thanks in advance. I look forward to assist you soon. – Kristie

9/24, 7:42pm
Mike Lockhart
Just wrote a post that was not flattering to Verizon Wireless on there FB page letting them know what I thought of there business practices lately…..When I went to post it, a message came up that they were going to review the post….Apparently they are not fond of the truth and are willing to bury it…. Like Comment Share
Tish, Diane, Audrey and 47 others like this. Comments Becky
Becky Then post it here. Unlike • Reply • 8 • 3 hrs Laurie Laurie Post it here darlin’! It will go further! Sounds like censorship. Unlike • Reply • 3 • 2 hrs • Edited Colleen Colleen So post it on here..not their site!! I hate Verizon!!! Unlike • Reply • 5 • 2 hrs Edna Edna Yes I will add to it Unlike • Reply • 5 • 25 mins TommyMike Mike Thanks all…..Let see if they do they right thing…..I will let you all know…

9/24, 7:56pm
Mike Lockhart
Kristie, This is a sampling of folks that responded to me prior to your involvement I believe….I removed their last names….and a few of the very rude comments.about Verizon….I think you folks are starting to have farther reaching issues than you think you do…I will try giving you all one more chance…..I am not unreasonable but I do follow through when I feel wronged…But I am also that way when a company does it right……While you did not personally wrong me, reps within your company and as well as your company did…. I do not feel real comfortable giving out my password so I will give you my mobile and social last 4…..(858) 472-0890 and last 4 of social is 8340 If you can fix things fine but if it is a rehash of everything I have already been through I am not interested in that…..I hope you understand……Good luck to you…

9/24, 9:56pm
Mike, we definitely want to make things right with you. Please give us the opportunity to do so. To access your account, please verify the 4-5 character billing password. Thanks so much in advance. – Kristie
• Today

Mike Lockhart
Kristie, I told you in my previous message I was not comfortable giving my password to you on an unsecured method of messaging…..I gave you my last 4 of social and I gave you the trouble ticket number #8028877 for the network issue…..Why do you need my security password???

I can understand your concerns in not wanting to provide your billing password via Facebook Mike. The billing password would be required for us to access your account. In addition, as a security measure, if you have a billing password on your account, we are required to have you verify the password before we can discuss any account specific information to avoid providing account information to unauthorized individuals. If wish not to discuss account specific details, you may always reach out to our Customer Service Team by phone at 1800-922-0204 for further assistance. – Michelle

Mike Lockhart
Michelle, Now that I think about it further….. it doesn’t matter if I give it to you….If this last effort does not produce results I will be leaving Verizon anyway….ok here it is….0184

9/25, 5:41am
Mike, thank you for taking the time to speak with me today. I regret that we were unable to keep your unlimited data plan and upgrade your phone. I hope you reconsider in keeping your service active with us. – Michelle

Mike Lockhart
Michelle, Nope no reconsidering….this was your last chance to rectify the issue…..Verizon is dead set on doing it their way and screw the customer feedback!!! (my opinion of course),,,,You as a company go ahead and hold on to that….I have already seen some of the effects of that attitude send quite a few customers to your competition and expect to see it accelerate…. and I will be posting the results of this latest effort…I was sure it was going to go the way you attempted to make it go this morning, seems to be the new Verizon playbook…Or in other words, I knew I would be beating my head against the wall but made the effort anyway……It is time Verizon start paying attention to it’s customers again or it is time for your competition to take over your spot…I am ok with burning this bridge since I will not be back ever again once I have left….That should be obvious to you folks based on the longevity I have with the companies that do it right…..In fact I am sure they will tell you I am the perfect customer, something you folks should know but apparently could care less about…..Verizon has become arrogant about doing business and dictating it’s terms despite all the customer feedback hating what they are changing into….As you could see there were some comments not kind about Verizon regarding my previous posting, but now I will be curious to see what transpires after posting the results of our latest effort….I have a great deal of supporters and they are willing to spread the truth…..I imagine it will snowball based on what I have seen my followers do in the past…..I was sure you folks were gonna rehash the same old nonsense that had already happened, you did not fail me, LOL….I am not someone you can wear down nor someone that will stay with a company when your dishonest with me (not you personally of course)…You folks have ruined our relationship and I am now going to make sure others are well aware and know the truth in a forum Verizon cannot control….Good luck and Good day to you!!!!

Mike Lockhart
Will be sending a hard copy of all of this to several spots in the Verizon chain of command to make sure the understand the ramifications of their actions….No need for any of you at your level to worry….You did your jobs and did them well based on what your company dictates….Again, good luck to you…


Stephanie September 20, 2015 at 5:58 pm

I am mortified by the way that I was treated today, after speaking to 3 different representatives from Verizon. I called because I received an confirmation email saying that my order was being processed. The problem is that I never added anything to my package. No one could tell me how this was added to my package, and after I told the first representative to remove the new order, not only did he remove it, my bill is suddenly $40 more. After being on the telephone for an hour, I asked to speak to a supervisor, the 3rd representative hung up on me, and I know this because clearly he had my phone number to call me back, if we were in fact disconnected, after all they are my carrier, but no one called me back. This is unacceptable, I pay $218 a month which is far too much money to be disrespected, and disregarded by Verizon and their incompetent employees. What ever happened to customer service and satisfaction to make sure you don’t lose customer?


Kenneth Luft September 15, 2015 at 3:12 pm

I am a FIOS and Wireless client for years, I have a suggestion that can help you cut expenses and get my services working properly.
I had a problem, with FIOS and was down for days. When the repairman came he removed both power box and the box (connected to the outside), however did not replace it. Instead he left a black box for power only. This has resulted in various problems, no surprise.
I called and changed my agreement so someone was to come out today to put in a replacement I needed, no one came or called. I did however, get a new box a few days ago, that was shipped to me.
I have been on the phone with one person who just lied to get me off the phone, Michelle and then I spoke to Julie Sherman, She at least seems to want to solve the problem, but can’t due to your systems problems.
It seems my service installation order was canceled, for no reason. She can’t make a new appointment as the system will not allow it to be done until it clears out the canceld appointment. In the mean time I do not have all the services contracted for nor I could not go to work and be home at the same time. So I must wait until your systems allows another appointment, for which I must be at home, not work. In addition no one seems to know if my system has to be shut down for days to put in the new box. This I will not agree to.
At some point unless you offer proper compensation this will go to small claims court, which will result in costs to you that far far more than I will ask for currently. If I need to go to court I will use the Internet to make sure as many people as possible know about this. In addition I will file a complaint with the FCC and NYC Department of Consumer Affairs.All this can be avoided if someone would contact me directly. I have had FOIS snice it first came to this area, I hope this can be resolved properly. If not the certified letter about the suit will be sent directly to Lowell McAdam together with a copy of this email.
So please call me at 917-627-**** so this can be resolved in the most cost effective way possible.
Thank you


Kathy Monti September 4, 2015 at 5:55 pm

This change to my service was done without full disclosure of the details of this change. I wanted to add to my existing Triple Play package including Select TV for &79.99/month. I had signed up for this package earlier this year for a 2 year term. I wanted to add some sports channels. I repeatedly asked and was told these changes were additions to my package.

The changes were made immediately, before I received the e-mail detailing the changes. I noticed that channels I had before the change were no longer available. I immediately called customer service. I was told I had changed my TV service to custom TV which did not have those channels. I said I had not changed but had added to my current package. I was told my current package no longer existed and I could not change back. I reiterated that I was never informed that this would take me off the Select TV package; I was assured repeatedly that the channel package I asked for was in addition to the package I already had. Even this e-mail does not specify that I no longer had the select TV package.

I asked to be changed back to my previous package. I was told that package was no longer available. I had been grandfathered in but lost that with this change. I reiterated that I had never been informed of that. I was told no one could help me.

I asked to speak to a supervisor and was told that nobody in the company could help me. I continued to ask to speak to a supervisor. I was transferred to Lindsay, an “escalation supervisor.”

She told me she’d already been given all the details and no one could help me. I said I had not been informed of any changes other than additions to my package. After discussing various ways to address this issue I was told I could not speak to anyone else in customer service, no one else in “customer service” will speak with the customer, Lindsay was not on the original call but was certain I hadn’t been misinformed, I had no recourse but to upgrade to the next level of TV service which would be $15/mo on top of the additional $5/mo I was already being charged for less channels, if I cancelled my triple play I would lose my phone number and pay a cancellation fee of $170. Again, nobody in your company could help me.

I said I had a 2 year contract, and asked to have pointed out to me where in the contract any on the above was specified. I was told nobody could do that because the contract was for no specific services except Triple Play. I then asked for what Lindsay had just told me to be sent to me in written format. I was told nobody in Verizon would do that. I asked for the name of the head of customer service for Verizon. I was told I couldn’t have that. I asked if I could have an e-mail address for customer service. I was told I couldn’t have that. I asked for Lindsay’s full name. I was told I couldn’t have that.

I said I found these “customer service” practices misleading and fraudulent. I was told they weren’t fraudulent because I got exactly what I’d asked for. I asked Lindsay how she could say that if, as she repeatedly insisted, she was not on the original phone call. After much back and forth, I told Lindsay to leave my account as it stood as of 4:00 pm EDT, and I would address the ludicrous and fraudulent practices via other channels.

I have worked in telecommunications and have managed contracts with commercial and government entities. I recognize fraudulent practices and will report then to the proper authorities.

I expect Verizon to address all these instances of misinformation, fraudulent practices, and customer service deficiencies.

Additionally, I expect Verizon to restore my Triple Play service with Select TV package for $79.99/mo for the remainder of my 2 year contract with credit for any time that service is unavailable to me. “That package is no longer available” is an insufficient and ludicrous rationale.

I expect a response to this e-mail with resolution of this matter as soon as possible.

My preferred resolution is stated above.


Kathy Monti


Tim August 12, 2015 at 9:23 pm

Verizon Customer Service SUCKS!!!!

I called about 5 times to return the router and verizon box after I had moved to Texas from Virginia. When I called I had asked about returning the equipment. The first customer service rep that answered said that the return box would not make it in time so to take the unit to UPS to return the items. That was not true. I called the second time to ask for the return box…it did not come after 1 week. They promised me 5-7 days. I called a 3rd time. No box. I called a 4th time, a box came but no return label. Can you get it right? I called one last time. This time asking for the manager. I explained that I did not get a box. She assured me that I would get one. 2 weeks has gone by. Guess what? No BOX!!!!
I get a email telling me that I haven’t returned the equipment. DUH!!!!


Peter R. Miller August 11, 2015 at 3:57 pm

Hey Chelsea, they don’t care about their customers.They’ve been engaging in deceptive business practices, consumer fraud and customer abuse (as well as employee abuse) for along time now and they don’t care who they target. They even screwed a disabled person, treated that unfortunate person with the same abuse and criminal behavior as they have to you and me and—- look at all the others who have left NEGATIVE comments. They’ve lied to me but they have heavy lawyers who cover their activities. They somehow find legal? ways to defraud the customers and no one does anything about it. Now they’ve got me to content with. I’m going after them and their executive branch and their coward CEO Lowell McAdam who is the prime engineer of their deceit and fraud and abuse. He’s happy– gets his big bonus by screwing the customer. I’m going after them through the FCC, the FTC, the attorney generals office both in Mass and NY and I’m pursing exposing them on television media and social media. If necessary I’ll be picketing outside their major store in my region so the walking public can be made aware of their criminal behavior and maybe they will be taken to task for their abusive and illegal practices, but what would be best is that other people join the protest. I’ve been a V customer for as long as they have been Verizon and they treat me with fraud, deception, lies, and abuse. They have NO RESPECT for nor any VALUE towards their customers. They’re so big their attitude is that if we screw someone– so what– there will be another person, another new customer that they can exact the same treatment on–and yes if it weren’t for loyal customers they wouldn’t be who they are and Lowell McAdam, CEO wouldn’t be getting that fat bonus, but they don’t care. Look for me on TV and on the streets in front of their store. I’ll have a license to protest and picket and that’s one of the best ways to bring attention and exposure to their criminal behavior. This is my third comment and today I spent 2 hours on the phone getting lied to and deceived and abused by their customer service. I AM NOT GOING TO GIVE UP UNTIL THEY ARE EXPOSED for their consumer fraud, deceptive business practices and customer abuse. Join the crowd we are all getting the shaft from Verizon–SO LET’S DO SOMETHING ABOUT IT. LET’S BRING THEIR HOUSE DOWN. And Mr. McAdam, you’re just a rich coward– no guts to address his customers personally–THAT’S A COWARD.


Gaye August 11, 2015 at 11:47 am

I’m sure nobody reads these, but what the heck, here goes nothing. I have been trying to get a working phone for about 4 months now. I started out in the store talking to Managers & General Managers, was treated like crap & talked to like a dog. Next I went to CS over the phone, was told that Tech Support could help me, they fixed it for about 24 hours (if that long). I have had 3 or 4 refurbished phones & nothing but trouble. we have been a customer for about 20 years, have about 5 lines & it is sad that “ONE” customer doesn’t matter, but when you slowly lose them one by one because they won’t spend money or take being treated like a number, eventually it will matter. I talked to an “Executive” CS Rep and he said that his notes stated that I was hard to deal with & rude. Hmmm, If somebody was taking about $300.00 from you a month ( for 4 months) for a service & device that you couldn’t use, or being told that the only way to help was to pay more money, would you be upset or rude? EVERYONE that I have talked to has told me “unless you spend more money or extend your contract, there is nothing I can do to help you except send you another (number 4) refurbished phone. It is all about the almighty dollar. (or warranty). This is what happens when company’s get too big and the customer’s don’t matter. I will NEVER recommend Verizon to another person and I will tell EVERYBODY how horrible the CS is and that unless you continue to fork over money they can’t help you. I sure wish that the “Officers” would look at all of the unhappy customers they have and try to figure out where they are going wrong, because I know that I am not the only unhappy one. Read the comments.


chelsea August 7, 2015 at 8:53 am

I have been a customer of you all for about five years now along with my mother who has been with you all since alltel was the provider. I have been with out a phone for a week and a half because you all keep sending me BROKEN phones to replace the one I am still paying for. I have always loved you alls service and have recommend many to change services. But the lack there of customer service has made me make up my mind to switch company’s I keep getting different answers and the run around when trying to figure out how to get a working phone and the company who wants my service and is willing to help me and give that great customer service will soon have my business. I love Verizon and the devices but one little thing that I wanted was just to have a working phone seems impossible for you all now and I pay 140$ a month to you all for what? To not even have a phone. Think about your customers we are the ones who help make your company the way It is today with out us there would be no Verizon. Thank you, Chelsea.


Peter R. Miller August 2, 2015 at 2:35 pm

I just wrote a whole page about your (Verizon) engagement in deceptive business practices, consumer fraud and customer abuse. Guess the submit button wasn’t working. I’ll rewrite it tomorrow. You’re a putrid company that treats its support–it’s customers and it’s employee–with NO Respect and No Value. Your Exec. branch and it’s CEO McAdam are greedy, ingenuous, deceitful,disrespectful, self centered, egotistical, fraudulent megalomaniacs.–What’s moderation???? Don’t like the truth, because you never tell it. Moderate all you want. I’ll be back on every site and location I can find to expose Verizon for what they are—CHEATS and LIARS.


Peter R. Miller August 2, 2015 at 2:03 pm

What’s moderation??? Probably taking out things you don’t want to be accountable for before you post something—moderation????? Show it to your coward CEO, see if he has the least bit of integrity(what’s that?) or courage to address it personally. By most of the comments, which seem to be; how do you say?, NEGATIVE. Your company, even in the recent news, doesn’t seem to be developing very good, if any, customer appreciation. Look at how you treat your employees. Always looking to cut back on them to feed your own greed. Customers don’t like seeing abuse. At some point you build a reputation that you can’t run from. Your reputation stinks, it’s abhorrent, but it’s the one you built..Your continued engagement in deceptive business practices, consumer fraud and customer abuse is appalling. The very people, both customer and employed staff who drive your business are given the least, are abused, are restricted, are filched and legally robbed because the company is so big, that to them you don”t matter; there’s another human being out there that they can exact the same greed upon. A new generation coming up brain washed that all the fees, lies, deception, fraud is part of the contract with the V. Those are the customer service policies. Verizon—-You don’t know what America means because you neither display nor possess any redeemable qualities attached to that word. You’re a bunch of greedy guys and women disrespectful of anything other than $ and your own consumptive greed. What more can be said. You should all rot in a very uncomfortable place. A sad sentiment toward a company that thinks they are looked up to, when in fact the majority of humans I’ve run into look down upon you with disgust. Way to go Verizon! That’s how to develop respect– don’t give any; some thing your company is good at. You’ve engaged in deceptive practices in my case, among other offenses, so I’ll be a regular on as many feed back or social sights I can get to; relaying to others your abusive, deceptive and fraudulent behavior towards customers. See you next time and don’t forget to forward this to that ” do for nothing” coward CEO, Lowell C. McAdam if he’s still CEO; if not, send it to the real CEO and to ALL the putrid greedy upper Executive Branch. Ya, I am a customer of Verizon, a very abused, deceived, defrauded and disgusted customer still trying to have Verizon honor it’s word– no luck yet. I’ll give it some time to see if the CEO’s have any guts to address people one on one and rectify the problems they(Verizon) have created. I’m not optimistic as I guess Mr. McAdam is a coward hiding behind his layers of mules.Don’t want to talk to a mule McAdam—want to talk to you.


Peter R. Miller August 2, 2015 at 11:20 am

DECEPTIVE BUSINESS practices///CONSUMER FRAUD that’s their game.They just did it to me and I’m still battling them. One lie after another or as they call it “mis-information’, some one gave you mis-information; not only one person but 5 or 6.When ever they make a mistake and its gonna cost them to redeem themselves all of a sudden it’s “mis-information”. They have absolutely NO VALUE FOR or RESPECT FOR their CUSTOMERS. You don’t matter until THEY feel it in the pocket because that’s all they are interested in is the $. They have no regard for you as a person or a customer and the Execs of they company spend most of their ‘valuable time” sitting in board rooms having discussions on how they can extract more money from their customer base so they each can get that fat bonus(they don’t deserve) and they will screw the customer every time so they can get that Picasso or maybe more, enough money to go lion hunting. Their ego’s are that sick. I’m not giving up, they screwed me and they shall be EXPOSED for their deception and fraud and it’s not just me their raping every month; it’s everyone of their customers and there is no way to stop it unless the customers strike on the company itself. Boycott– don’t use their service– take away the pretty boy CEO’s expensive car and all his trophy toys that your connectivity charge paid for and you might see a swing in attitude,,,,,,,, but their attitude won’t change unless there is a big enough noise made. Unfortunately, I don’t think our complacent society is willing to sacrifice even one giga-byte to make a statement or to join in taking control of our title as customers. How long do you want to be taken advantage of by some filthy rich EXEC in his limo laughing all the way home at ” the suckers taking a train”. Their greed keeps customers paying more and more and more. Why are we paying for their business cost. When you buy milk at the store when you get to the register do they tell that you have to pay an administration fee so they can pay their admin people? No. Verizon has you paying costs of their business that are really their responsibility, it’s part of “doing business”— you pay those business cost yourself, not your customers. But Verizon keeps stickin to you (us)-somehow the customer takes it it without resistance and so the big V rakes in the $. and what you get for your money is disrespect, monetary abuse, deceptive practices, lies and fraud. I don’t have the $ to fight a legal battle but there’s one out there somewhere and when it comes I’ll be in line to take a swing at those greed, ingenuous, self centered, egotistical CEO’s and ECEX.”s . They and their company Verizon are despicable in their behavior individually. A very wise old woman once told me that in this world if you want stop someone or change things you have to hit them where hurts most and that’s in the pocket.” If “ENOUGH” people do something about it maybe they will fell it. But their GREED is big and their integrity absent–shameful people.TEAR THEIR HOUSE DOWN!


Rick Darby July 28, 2015 at 5:15 pm

This is directed to Lowell C. McAdam, CEO.

Verizon’s so-called customer service (you should be ashamed to call it that, not to mention ashamed of your business practices) has stolen money from me through deceptive practices.

Yes, I said stolen.

Of course calling the CSR zombies (which I have done dozens of times) has gotten me nowhere. You must give your new hires special training: nobody could start out naturally so stupid, obnoxious, and dishonest.

Please light a fire under someone with authority to rectify the situation. And I don’t mean some local customer service idiot; as I said, I’ve been that route. I want to hear from an executive, not one of your phone-answering bums.


Elizabeth Myers July 31, 2015 at 10:38 am

I would like to express my deep concern about Verizon’s customer service. I am a supervisor in a customer service industry and could not imagine having one of MY customers feel the way I feel about Verizon’s service.

To be honest, we have never had a good experience when dealing with your representatives. It seems irrelevant that we’ve been Verizon Wireless customers for 13 years and Verizon Fios customers for 7 years. All we wanted to do was to downgrade our service to basic television and internet because we were paying almost $200 for internet and TV (which is quite high when comparing to other providers). We were told MANY different prices when we spoke with 5 different representatives over a number of days. Each person told us something different in what you could offer (again, looking for BASIC TV and internet) which was anywhere from $63 to $115.

Needless to say, we’ve canceled our Verizon Fios package and moved to Comcast. We will only be paying $70 a month for 150 channels and internet. For that, Verizon Fios would have charged us over $100. I also find it strange that Verizon does not take into consideration HOW LONG we’ve been loyal customers. The main reason we switched is because of the service we’ve received EVERY time we’ve had to call in to speak with someone. There is no empathy, compassion, or concern in regards to what kind of answers we’re looking for. We’re not looking for “special” treatment, just good treatment.

I hope that this letter gets to someone important so that maybe representatives can get additional training on how to treat customers. I am extremely disappointed that we had to switch, but after 5 phone calls, 5 different prices, and over 6 hours on the phone, it seems that we’re not valued as customers. I would never expect a customer to have to do so much to try to get service changed.


Gaye August 11, 2015 at 11:54 am

Ms. Myers, Let me tell you something about being a loyal customer of Verizon. THEY DON’T CARE!!!!! We have been customers for 20 years and have at least 5 lines with them and I have been through the same thing with CS, but I am sure that the “BIG DOGS” don’t read any of this. They are on a beach somewhere spending the money they rip off from honest hard working people. Glad you got your problem handled and got away from disrespectful, non caring people.


Michael Gravlin July 16, 2015 at 4:54 pm

Worst customer service I’ve ever seen. I had went to the store in Fresno , California located at 639 East Shaw Ave Suite # 121 and shopped for a bluetooth, I ended up getting the Moto HZ700 Headset Black / the Command 1 , i was standing waiting in line while the sales person was helping me and I noticed a stack of paper with peoples I.D’s that the store had made copy’s of such as the social security card and drivers licence . not trying to tell anyone how to do there work but my I.D. was stolen years ago about 25 years ago and It’s still not completely fixed .
The lady in the store got upset because of my answer to her , she had asked me if I had seen any numbers that I should not have seen , my answer was “Number one I’m no theft and second if I was I could have taken the entire stack of I.D.’s”
Now I’m having trouble returning this BLUETOOTH . THE CORP OFFICE OF VERIZON IS A JOKE . Unskilled Clowns


Robin July 10, 2015 at 11:53 am

I am having a problem that repeated phone calls and visits to Verizon stores have failed to rectify. Thus I am sending you this email/letter detailing the events, which can likely be verified simply by checking the activity on my account via your computers. The background is as follows:
I upgraded to the I Phone 5 in February 2015; I purchased the phone at WalMart for less than $1. After using it for a short time, I wasn’t happy with the sound quality and wanted to get the phone fixed. In March 2015 I took it in to a Verizon store and they told me it could not be fixed, BUT they would send me a replacement phone under warranty, no charge to me.
I received the new phone approximately in March, but after considering all the aggravation of setting up a new phone (again) I decided to return the phone. I never even opened the package, just marked on the front of the box “return to sender”. After mailing it out, the phone was returned to me by the Post Office; I sent it back again to Verizon and again it came back to me.
I called customer service to find out how to return this phone. The customer service representative called around to find out where I could return the phone locally. She spoke to Alex, at the Verizon store on Beach Blvd in Huntington Beach, who said I could come to his store to get a mailing label printed to return the phone. I went to the indicated Verizon store on May 11th, 2015 and the girl who worked there asked me if I had opened the box and seen the return label (which no customer service representative had previously mentioned to me). She saw the box had not been opened and proceeded to open the box, she took out the return label (that no one had told me was there), went to the back and taped up the box (all of this was on surveillance camera). She gave me back the box and then the next day I took it to the Post Office to mail back to Verizon.
In the meantime, my phones (3 lines) were disconnected because my Verizon bill had a charge of $489 on it for the non-returned phone. Verizon also charged me disconnect and late fees of $20 per line (x3) totaling $60.00. Since then my phones have been shut off at least 6 times (because the “returned” phone had not been credited back to my account through the warehouse) with a $60 charge each time to turn the phones back on.
After numerous phone calls and disconnects (and poor customer service) I began to start taking notes of my many conversations with customer service. I called customer service on 5/2/15 and spoke to Megan at Verizon. Megan told me that I would receive a credit of $120.00 for 2 series of disconnect fees. She said it would appear on my next statement. On 6/3/15 I spoke to Mike, Operator # 2416959. Worst customer service ever, he read from a script and didn’t address my issue. When I asked to speak to a supervisor, he transferred me to Antwon, operator # 524900. He repeated exactly what Mike had told me (as if he was reading from a script) and resolved nothing. The whole conversation (approx. two hours long) was on speaker phone and I have a witness to what was said and as to their unprofessional behavior.
On 6/5/15, I spoke with Mary; she transferred me to Joe, a supervisor, operator # V1VAJ26. Joe confirmed that the phone WAS received within the allowed time frame; he gave me a location number of X476201; an order number of 90120; and a ticket number of 295044 which proved that my phone had been received by Verizon. He also confirmed that I would be credited back all of the reconnection and late fees that were charged in error. He said that my bill at that time, that specific date, was $389.00.
On 6/20/15, our phones were shut off yet again; incurring yet another $60 reconnection fees. I called Verizon and spoke with a customer service representative, DJ; he turned my phones back on after reading the notes in the Verizon system. After he read the notes he said that he apologized for all the inconvenience and said that a credit for all the disconnect/reconnect fees would appear on my next statement. I had this call on speaker phone and have a witness to all that was said.
On June 25, 2015 our phones were disconnected yet again. I spoke with a customer service rep, who apologized yet again and said she would get her supervisor to help remedy the situation. After seeing the history, at 8:49am, Jan, the CSR called me back and left a VM stating that her supervisor was only willing to give me a credit of $299 for the phone that was returned in a timely manner. She did not agree with her supervisor, but said that a credit for the phone was all I could hope for. She indicated that some of the disconnect/late fees had been partially credited off. Since these fees were not credited off timely, I accumulated late fees on top of disconnect fees that should never have been charged to me.
Since Verizon would not give me a full credit for returning the phone, I asked them to send it back to me so I could sell it and have the money to pay for the phone. Instead, they offered me a credit of $299 for the same phone that they are charging me $489.00.
I will pay my past due bill AFTER Verizon takes the full amount of the phone ($489) off my bill AND credits off all of the disconnect and late fees they have charged me.
This issue should be resolved immediately without another disconnect and/or late charges added to my account. If this does not occur, I will be forced to hire an attorney and seek all fees and damages and change phone service. If my credit is harmed in any way, I will seek to be compensated for that as well.


Joel Acosta July 6, 2015 at 8:26 pm

A few days ago I received a phone call from your Verizon store in Clermont .Fl and was told by the representative on the phone that I was qualified from an upgrade on all my cell phone.Today 07/05/2015 I went to the store and was told by Jason the rep. that i was not eligible for an upgrade, again the phone call I received was misleading just to get me in the store. A waste of time gasoline in my car . Again I was treated like a child, and the rep. should have checked my account before calling me. I advised the rep. I was under a corporate account,but he still could not do anything ,just told me to pay my bill. Again, every time I go to this store at ( 1415 E,SR 50 Clermont,Fl 34711 Phone 352-243-6826) Every time I go to this store it is the same thing ,unprofessional treatment towards customers.I respectfully request someone from the executive level to call me Joel Acosta 352-978-9810

This em


Oleh N. Dekajlo, Esq. June 21, 2015 at 7:28 am

Chairman McAdam and the
Board of Directors of Verizon

Your current advertisement running on television “I’ll watch anything except this” is so highly offensive to Ukrainian Americans, your collective serious lapse of judgment has unnecessarilly offended a very unified, vocal, organized and loyal group of people.

Ukrainians are organizing campaigns and protests against Verizon for your very insensitive and insulting advertisement. Personally, after being a continuous Verizon wireless customer for over 25 years, with 7 wireless lines, services and very substantial monthly billings, I am very seriously considering cancelling my service, and encouraging all of my family, friends and clients in doing the same.

The outrage you have caused is immesurable.

May I suggest …. No, I demand that you pull the commercial and issue an immediate, unequivocal public apology to the Ukrainian American community. Your company is quickly becoming an intolerable communications pariah. What were your executives thinking, and why?

Oleh N. Dekajlo, Esq.
Vice-President, Long Island Chapter,
Ukrainian American Congress Committee of America


Peggy wegehaupt June 17, 2015 at 5:03 pm

I have been issues with Verizon since the middle of December. It is a very long story. I call in on a regular basis only to be lied to each time about the same problem. Funny thing thing is I get the same lies every time. Every single time!!! Is there a manual that they have to follow for that????
What I would really like is if Mr. Lowell C. McAdam called me himself. I’m sure the multi millionaire might have some time in his day to do a little PR repair. And talk to someone who keeps him at that millionaire status.
In the meantime, I have contacted my business lawyer and we are going to start proceedings with Verizon.
And to think I switched from cellular One to be with Verizon many years ago…….


Ann Boos June 14, 2015 at 1:58 pm

I also was told I had no Verizon account. I have been a Verizon user for over ten years. I was turned into collection for $14.92. I was told by customer service after changing plans that I had no balance and to disregard Bill. I have proof of this communication. I am writing a letter to Verizon home office, have, of course paid the 14.92, and sent all documentation to the Kalamazoo Better Business Bureau. You have marred my credit for a Bill I was told I DID NOT OWE. I will be changing phone service A.S.A.P.


Daniel Pratt June 12, 2015 at 7:44 pm

My email is down (28 hours). Called your support office (1-866-326-7937) unable to get a ticket number, that office does not use them (?), unable to track the status. I was told that I would receive a phone call within 24 hrs, that did not happen. Call support office, at 04:00pm 6/12 and was told that my email service could be down for 8 weeks. This is not ACCEPTABLE.. I have no problems logging in, I can not get to my email. ofter log in , I am directed to “My Verizon Account Features” NOT MY EMAIL! The only way to exit “My Verizon Account Features” is to go back to the log in screen.. Need my Email service restored ASAP, not in 8 weeks. The only fix is to change providers! I have tried 2 other computers and a tablet. using Firefox 38.0.5 & IE 10 (it’s my equipments). I need a call back, with status or fix before 12:00PM pst 6/13 before I start pursuing my options..



K. Xi June 30, 2015 at 11:46 pm

Hey. I have many times been locked out of Verizon email for one typing mistake. Verizon service staff try to get me into ” My Verizon” which I never use. Don’t need it. Got paperless billing ( in the email I am locked out of of course). Spent 2 hours tonight trying to get help. Finally someone gave me the tech support number you mention and guess what? They are closed now. No service.

Oh. And don’t email me. I am locked out. And yes, I really am sick of Verizon’s very poor service coordination. Worst I have ever encountered. I could tell you about the time I researched and got direct line to VZ corporate officer in charge of customer experience to get help with a DSL billing error. He assigned a lady to work on my case. It took 9 months only to learn that a mistake made when I moved from one location to another with promise that mt DSL DRY LOOP only service would continue actually added a non-existent phone to my bill. AND, the billing database from which billd demanding payment of me had no way to sync with the service database where the “phone” had been attached to my account. The lady had to manually correct my bill each month until someone in the company could successfully close the fouled up account and recreate my DSL DRY LOOP account at a time whem VZ no longer provided NEW customers this service. (I was a long time customer with committment from VZ to be allowed to keep my DSL account as it was. I still have it and it is great. No need for anything else.)

Too bad such a routine thing as a secure email login reset is beyond Verizon’s capacity to manage. Can anyone think of a single other company that can’t do this??

How many people do we all know who are using free email services for secure business operations. I expected my VZ email to be safer. Nothing safe about being casually locked out of my own email under a paid service with no support.


Linda Morgan June 12, 2015 at 2:35 pm

On May 16th I went the North Little Rock, Arkansas Verizon store to purchase a new wireless headset. As I was there I elected to upgrade my phone. The salesman who assisted me asked me if I wanted to upgrade my data because I had 12 GB and that 15 GB was less expensive. I told him I was using less than 10 monthly with the exception of January and February when I went over. He continued on to tell me that I could add a tablet for $10 per month, costing me $30 dollars and the upgrade in my data would basically cover the cost of the tablet. His exact words were I would be coming out ahead. He further went on to tell me that I could pay for the tablet on my next bill if I wanted to since I had elected to pay the taxes on the phone I upgraded to. I asked what other fees would I have pay associated to the tablet and he said none. Not once did he inform me that there was an activation fee for the tablet because I asked when getting the phone because I wanted to know if there was an activation fee for the phone. The salesman fast talked me saying the only cost that I would have to pay is the $30 dollars plus tax for the tablet and I was coming out ahead. I’m so annoyed in knowing that I have been with Verizon for 2 years now, leaving a cell company I had been with for over 10 years; only to be duped by a salesman whom I thought was being honest. Now to learn that he was lying to me just to make a sale. That doesn’t give much credibility to a company when the employees lie to and deceive individuals in order to make a sale, commission or whatever he was rewarded with. The omission of information in order to make a sale wasn’t required being that I considered myself a long term customer of the company. For him to tell me that my bill will be the same with the exception of the tablet cost baffles me because my bill is nearly double what I was initially paying. Had he said this charge or that charge would be on my next bill, I wouldn’t be annoyed because I certainly understand that. And note that I’m intelligent enough to know that there would be some additional charge for the change in the middle of the month, but this is ridiculous. Further, if you check you records this salesman didn’t even tell me that my 12 GB of data was going to go down because of when the change occurred. I had to call in and talk to Julie to find that out only after I kept getting text messages that I was close to my data limit and I was going to be charged.

I am out of words because I’m completely perplexed by this entire situation.


Carol tiedemann June 2, 2015 at 8:40 pm

Our family has been with Verizon for 10 years. I am so offended, discouraged and frustrated over the behavior of verizon representatives!!
Last week I went into a Verizon retail store in the Dover Mall because my devise is malfunctioning, or not functioning. There only appeared to be one person working when I entered the store; she asked if she could help so I told her about the problems with my phone. She verified the account; and my identification. She then began to help (so I thought) she said she needed to call someone; and she was discussing the problem with him. While she was on the phone; a female came in the store from the Mall, and began questioning her while she was on the phone. She interupted her several times; telling her she couldn’t do what she was doing?? She told me the rep could not do what she was attempting to do, and that I needed to go to another store because that was just a “retail store”. When I expressed to her that she was trying to help me, she became aggitated, and comfirmed she was the MANAGER!! She went over to a desk sat down and was eating food and drinking. The first rep continued on the phone, when I looked over at the manager, she rolled her eyes!!! I asked her not to do that because it was disrespectful. Then I guess the rep became intimidated by the manager, and ended the call, and said she would not be able to help me and to leave the store!! I left the store, and contacted Verizon 6ll, I spoke with a rep who said the complaint would be documented and sent to corporate. My phone lost the call, but when It was working again, I received a voice mail from the rep. I was not able to contact her directly, but I called 6ll again explaining what had previously taken place that day, and the name of the rep. from customer service who had left me a voicemail. That rep could not identify the previous rep, or help me. She said there was no supervisors available and they would not be for the rest of the evening, the only choice I had was to leave a voice message for a supervisor, and they would return my call in 24-48 hours. I did that, but no one returned my call 48 hours later. I called 6ll again, that rep knew nothing about previous verizon contacts. I asked for a supervisor, a male came on the phone who identified himself as a customer service supervisor. He gave me the spelling of his first name. I explained to him the above situation, and he made an offer to resolve it. It was a 3 part offer, and I even had him repeat it to me. I then told him I wanted to discuss it with a family member on the plan, and give him a decision. He said that was fine the offer would remain on the table. I asked him how to contact him back with the answer; and he said he would call me back in an hour after I talked to family member. He did not call back at all. Finally I called Verizon 6ll to contact him regarding our previous conversation; the verizon rep said he was nonexistent and untracable or impossible to find; she said there was no notes on the account with his name or any contact info at all!! She was trying to upsell; and had no concern for my delima! I asked for a supervisor; finally she put me through to a male who interduced himself as a manager. It gets so much worse!! He said he could not find the previous supervisor, but he said he “lied” to me and “promised me the world”!! After I insisted on speaking with the previous supervisor who was suppose to call me back; and after him putting me on hold over and over…he said he located that supervisor, and gave me a phone number, that he said was his direct line and extention number. I also asked for corporate’s number; he gave me a number (later found out it was ficticious). I tried to call the rep at the number this rep had given me only to find out it was a male sex line!!!!!!! I contacted 611 the next day, that rep was useless. I called 6ll again that rep said she could not find that supervisor but finally agreed to do a “360″ on that call and trace that conversation. She even sent me text messages confirming that and the case number. She assured me I would receive a call for the supervisors supervisor with in 48 hours. That never happened either! So yes you guessed it I called 6ll to follow up, thinking this time with a case number and text messages from rep that they would be able to trace information. That rep offered no assistance, I requested a supervisor once again; she said she would have to contact her supervisor, and that it would take another 48 hours for her to contact me. Do I believe this will happen…..Never!! 5 days later, I’m stuck with the same devise; and no solution to my problems with VERIZON!!!


linda June 1, 2015 at 9:25 pm

on october 25, 2014 i called to add fios tv to my internet. the technician came to my house on october 26, 2014. the technician told me i could watch all my programming on the fios app. on november 2, 2014 i was driving home and i wanted to listen to the football game (station was out of area going in and out). so i called verizon to find out why i wasnt able to get the local channels on the fios app. she informed me that i was only able to watch the preloaded channels that were on the app. on novemeber 3, 2014 i called verizon to cancel the fios tv but keep the internet. i received the box to return the equipment on december 9, 2014. ups received the package on december 15, 2014. on december 18, 2014 2 digital adapters were scanned and checked into my account. my december bill came and it was $853.06. on december 26, 2014 i called verizon and spoke with stormie. she informed me that my bill was actually $154.63 and i somehow got charged for unreturned equipment. my january bill comes and it was $1163.44. january 25, 2015 again im on the phone with verizon to find out why my bill is so high. this time i spoke with katie. she informed me that the charges were for unreturned equipment but that they had indeed received the equipment and she was putting in a claim for $900 and i received a credit of $550 for the boxes that were returned on december 18, 2014 and the other returned january 15, 2015. on february 12, 2015 i went to my account online to see what my bill was. the website said that no payment was due at the time and there was a credit on my account for the amount of $576.57. so i then called the 800# and that also said that there was a credit on my account for $576.57 and that the account was current and no payment due at this time. i get my bill for march and there is 3 different amounts. on march 3, 2015 i call due to the concern i have about the matter. i spoke with danielle at the hampton roads branch asking about my bill and the difference in the amounts. she informed me that the bill was actually $59.99 for the internet and not to worry about the other charges on the account. that my account had a credit for $576.57 and she was gonna make an adjustment to my account and put in a claim for $793.07. on march 26, 2015 i spoke with jc about my bill. she informed me there was a credit on the account for $516.58 and that i only owed $59.99 for internet but that amount will come off the credit that is on the account. she also told me that on december 16, 2014 a credit of $550 was issued, on march 10, 2015 a credit of $550 and march 11, 2015 a credit of $750.00. april 19, 2015 called once again and spoke with kayla. she told me to disregard the bill amount of $276.49 because of the credit of $516.58 on the account. on may 16, 2015 i called to transfer service to my new address and the phone summary was a credit of $456.59. i spoke with neeve to move service and she informed of the new price for the internet and the one time service charge and that the charges will come off the credit that is on my account and the credit will tranfer to the new address and carry over to the next billing cycle. on may 26, 2015 i went online to see my bill and it was $301.07. i spent all day on the phone with verizon and got nowhere with this matter. i have all the phone conversations that i had with every rep about this along with notes. i filed a complaint with the fcc, im gonna write to the executives and im about to retain an attorney to resolve this matter. VERIZON SUCKS BALLS!!!!!!!!


janice L Holbrook May 27, 2015 at 2:44 pm

I was told by Verizon prepaid phones would have service in my area which is 41472. My money was took which was totaled to 80.00 after activation fee and unlimited talk and text. After the salesperson told me the phone was good to go , I tried using the phone with no success. Evidently it wasn’t activated even though I paid 35.00 for activation fee which was suppose to be free by the way. I also was told by a different salesperson at Verizon in MOREHEAD, Ky that Verizon didn’t have service on prepaid phones in my area which ia 41472. The salesperson knew all along he had decieved me, which highly irritates me. I preceded to call them, explained the situation, told them i wanted a refund and they refused. They stated they might give me back my 35.00 for activation which hasn’t happened yet. They absolutely refused me a refund of 45.00 for talk and text when i sent the phone back to best buy and don’t have the # they assigned to me because it was never activated. Where did my 45.00 dollars go to ? In someone’s pocket. This is so unfair to the consumers. Wonder how many consumers they have swindled out of money? BEWARE!!!!!


Richard D May 21, 2015 at 4:38 pm

I was going to change my phone service to Verizon, but I just found out that the Federal Communications Commission and the Consumer Financial Protection Bureau announced that Verizon Wireless and Sprint will pay a combined $158 million settlement for deceptive mobile cramming practices. Shameful!!! I will never do business with Verizon and suggest the same to all my friends.


Jill May 12, 2015 at 2:15 pm

This past weekend has convinced me Verizon is the worst carrier. The most recent commercial is rather deceitful, phone customer service is a joke – they do not care about the customer base and are extremely insulting. The premium retailer here in Maricopa AZ has horrid sales tactics including but not limited to lying. Thank god my contracts are done in a couple months. You can bet I am shopping around. Have been a customer with Verizon for many years and will be more than happy to take that type of loyalty elsewhere!!!!! Plus anybody listening do not do business with the GoWireless store in Maricopa – they are rediculous and so is the store rep named Bliss!!!


Alexandra May 11, 2015 at 9:48 pm

I have contacted Verizon maybe 30 times about a series of spam emails from a particular source. I have provided customer service with the name and address of this spammer, and forwarded to Verizon maybe 100 spams from this idiot and it seems Verizon has done nothing about stopping him.


S. Bryan May 8, 2015 at 6:12 pm

I think I have you all beat. On November 4th I called to transfer service from my old house to my new house but learned that FIOS was not available at my new address. Decided to go through with the service anyway. After chatting with new neighbors discovered that Charter was the local carrier and called on the 5th to cancel the services (nothing had been connected yet and my service appointment was still a week away). After much drama with the first operator who told me that wasn’t possible, I called again on the 6th and got someone who helped get everything discontinued. Unfortunately, they didn’t get the phone service discontinued and therefore received a bill at the end of December. Phoned in and spoke to Shannon who assured me that everything was resolved. To make sure I called again on the 6th of January and spoke to Sierra. Sierra saw all the notes on the account and said that she submitted a master order to get the issue of the billing mistake corrected and assured that the next bill would be a zeroed out final bill. Got another bill end of January – phoned in and spoke to Randolph on 2-17-15 and once again was told that everything would be resolved and that he could see that the account had a zero balance. End of February – another bill came….called and spoke to Laurie in financial services and she confirmed once again that the phone service was finally cancelled effective Nov 6th and that the next bill should be a final zero balance bill. End of April – another bill came….called and spoke to Tiera, Mary, Cas and Be on 5-7 and 5-8. Once again told that credit have been issued and are pending but that they need to be sent to on offline team for approval. How many times have I heard this. I have spent at least 10 hours on the phone with all these representatives. I had Verizon FIOS at my prior address for many years and would have moved it to my new address if it was available. I was a good customer that always paid my bills on time and do not deserve to be treated this way. I currently am also a Verizon Wireless customer but am rethinking that service now as well because of all this wasted time on my behalf. Verizon should be sending me money for all the time I have wasted. They honestly have the worst customer service I think I have ever had to deal with. My next call will be to the office of the president of Verizon. I have badge numbers and time for each call if you folks at corporate would like any of that information as well.


sally May 8, 2015 at 3:38 pm

I need someone from corporate to contact me. I have been lied to by 3 people in your customer service and warranty department about my galaxy note 4 that I just received 2 months ago and the digitizer is out and everyone says they are overnighting me a phone and I have yet to receive it and when I call to check on it hasn’t even been sent. This has been going on since 5/6/15. This is the worse customer service I have ever dealt with. I can not believe this is how you teat your customers.


Hos Maleki May 6, 2015 at 12:45 am

What a nightmare being a customer for Verizon!!!!!!!!!!!
I don’t have Internet for 5 days. After I have been calling back and forth for 5 days to follow up with the router that overnight it time, I found out that nothing shipped out.
Funnier that they gave me a confirmation number for delivery.
What F….. Service. I couldn’t believe it.
This F…. Company doesn’t deserve to stay in bussiness. And they won’t


William Pinamont April 27, 2015 at 12:55 pm

TV channels were discontinued without explanation or reduction in charges. Tried to contact Verizon at 18008374966 twice the second time was connected to a call center in the Philippines…and then was put on hold for 20 minutes when I asked to update and cancel parts of my service – absolutely terrible service.


Ed.Luther April 25, 2015 at 11:15 am

I have been living with slow internet speed Since 23 Dec. 2014 ( download 0.43) 4 months, with promises from verizon that the problem would be fixed.they promise call backs which never happen. I am paying for a service that I am not receiving.Is anyone at verizon capable of resolving this problem???????


Teresa Parrish April 23, 2015 at 3:40 pm



T. Williams April 15, 2015 at 11:59 am

I just got off of a 45min call with tec support to reschedule an appointment. I got the service last week (April 2015). I tried to hook up the equipment myself and something was wrong with the telephone line in my apartment (I was told on the phone that I didn’t need a landline phone to get the internet) to get only the internet. I call for a service person to come out Sat 11th 2015. He did but he needed access to the phone room in my building, “someone should have told you that before I got here” he said. This is how I got my 45min call today. the young lady was rude and she would not put her supervisor on the phone. I finally got my appointment for Thursday (tomorrow I hope). I don’t think this is going to be a good mathch (Verizon and me) for me because the people answering the phones are hard to understand and they don’t listen. I do know I will never get that 45mins of my life back and I don’t have the internet again to night. Oh yes I’m being charged for service that I’m not using. This is some bull!!


leblanc April 13, 2015 at 1:30 pm

I had to switch my Cellular carrier after being with Verizon for YEARS. I was a great customer paying all my outrageous bills on time every month. On March 5th 2015 I took advantage of the Sprint “Cut your Bill in Half” promo. This is exactly what we needed. We were paying almost $500 a month for 5 lines with Verizon. It was getting to be way too much money. So on March 5th we made the switch. Although Sprint’s phone service is not as good as Verizon, Their Customer Service beats them by leaps and bounds and I’m pay HALF of what I paid with Verizon.
My complaint, when I switched from Verizon to Sprint, I was one week into my agreement with Verizon. My New Verizon bill started on February 26th and ends on March 25th. I switched on March 25th to Sprint. As of March 5th, all of my lines were disconnected at Verizon. I was not longer able to access online services, I was kicked out. I thought…Awesome, everything went through, however, I would like to view my final bill and the bill for the one week I service (February 26th-March 5th). To my surprise, Verizon Wireless decided to charge me for the whole month of Service! My final bill is $1904.00! Of that $1466.71 in early termination fee’s (which I know would be High), But $438.06 for the time period of February 26th-March 25th. They are charging me for an extra 20 days of providing absolutely NO services!
This is criminal in my point of view. I didn’t plan on donating to this company. Why would I have to pay for NOTHING? I can’t even access a Bill! I’m in no way trying to avoid them, and am totally willing to pay for all the cancelation fees. But I work way too hard to support my family to pay for nothing.
Somebody really needs to step in and stop these Crooks. This is robbery and I’m not going to stand for it! I have children to feed!


Awilda April 12, 2015 at 11:07 pm

VERIZON READ THESE EMAILS OR WHAT IS IT YOU JUST DO NOT CARE? I spoke to one of your Corporate Representative, she did nothing to help us regarding Mr. Cruz’s Triple Play. There are two main News-Channels that are really interested in what is going on with Verizon? Before, I start speaking help this elderly, disable/fixed income customer on his Triple Play. All you need to do is to pick up the telephone and communicate with your Verizon Representative that quoted him the price. I supplied you with the Agents telephone Number and email. Please help this gentleman that has been with you since 2006, paid on time his Triple Play every month. Due to a misunderstanding on the Wireless you are treating him horribly, why?


Awilda April 3, 2015 at 6:06 pm

Reg. Wireless Problem: Mr. Cruz never spoke with the Wireless Depart. & did not give permission for any actions to be performed. Iphone & Note Wireless phones purchased at Best Buy to eliminate home telephone & receive calls on the Note phone which the Verizon Representative stated that she did the same & it saved her money, however, this does not exist. Customer goes into Best Buy, purchases & pays for both phones. As per contract $40.00 monthly per phone (have prove). When he received the bill, it was higher, he paid once but it kept coming at the incorrect rate quoted per Agreement (Cruz has the Agreement). George Floyd, of Wireless Verizon, NYC, informs the person that is helping customer to forward the note phone to him & when Best Buy calls he will inform them to reimburse customer (the phone was returned brand new, with protection of all kinds). Best Buy (on that day were horrible but due to the deaths customer needed these phones for contact during burial & hospitalizations of loves ones that he lost). Best Buy calls but G. Floyed informs different. Phone was kept (but customer has prove that it was returned), thus Best Buy does not reimburse customer & Wireless Depart. keeps money & Note phone, & does not keep to their Agreement (AGAIN). Yes, same customer going through the Triple Play problem. He is on a fixed income & disable. Since 2006 no problem with Triple Play, always paid on time. Now, they keep informing him “I cannot help you, you have a restriction on your account from Wireless Department Finance)” Remember, the restriction they are speaking about, AGAIN was put in effect in March, 2015, not during February, 2015 when customer renewed his Triple Play. PLEASE, SOMEONE HELP!! Sincerely, Awilda


Awilda March 31, 2015 at 4:03 pm

Why is Verizon treating their new customers better than their loyal present customers? Reg. Wireless phones, what the Wireless Depart., & Mr. George Floyd, in that Depart., did to a disabled customer, without his consent, is unacceptable. NOW, he they are giving him a hard time with his Triple Play that he has had since 2006 & always paid on time. They quoted (again) one price but changed without his consent the Renewal on his computer. Also, the Agent that renewed it with the correct amount has the email he forwarded to customer & they still cannot resolve this issue. This is mental anguish for anyone imagine a person on a fixed income & disabled? I am trying to help him but getting no where. They are always right. And beware, they do erase emails that do not benefit them. Customer was unable to find the email that the Agent forward to him with the correct amount for the Triple Play (?). Thank God the Agent was able to find one of the emails & emailed to the Disability Depart. However, Mr. Cruz (Customer), is still awaiting for a resolution for his Triple Play. They put a restriction due to the Wireless problem which is in dispute, they do not care & no one seems to want to help him. UNREAL. I will keep you posted & will keep helping him…Shame on you Verizon!!!


Awilda April 3, 2015 at 5:43 pm

Reg: Ivan Cruz, NYC 212-996-5273: Still no help. However, a very nice gentleman of Corporate Office returned call but he is from the Wireless Depart.. They are two different Departs, Triple Play & Wireless. Still awaiting a resolution for Ivan Cruz’s Triple Play. It seems that when Verizon has to renew, they hire contractors which represent themselves as Verizon’s employees, which happened here. Mr. Cruz went into his computer, renewed his Triple Play but did not print the page. He also renewed it with the Verizon’s Agent/Contractor but Verizon deleted all the emails that Agent forward to the Customer & also changed his Renewal. AND, put a restriction due to the dispute he is having with the Wireless Depart., (Restriction was in effect in March, Renewals were finalize in February, 2015). No one in the Disability Depart. wants to call the Agent/Contractor (Mr. Cruz has the Agent/Contractor’s phone # & email). Agent/Contractor has one email they forgot to delete indicating the correct amount. In the meantime, he has to wait, Please, this disable person needs Corporate’s and/or someone with authorization to resolve this a-s-a-p!!! I will continue to help him…


Eva Zellars March 26, 2015 at 5:35 pm

I have been having problems with my phone since I got it. It drops calls all the time and when the last time I took it in to be checked, I was told that the only thing they could do is sell me another phone. I still have a year to go on my contract. The people in the store in Grovetown, Ga are not helpful at all. They do not got out of there to help people.


Michael Zimmerman March 24, 2015 at 11:59 pm

Verizon Wireless,

Now you send me emails offering bill credits to hurry back when you wouldn’t resolve my payment plan and customer service issues after multiple contacts and lack of follow up by your customer service reps. After being a long time Verizon Wireless customer, I ended up having to switch to Sprint because of your unethical business practices (illegally changing my calling plan) and inept, pathetic customer service. Then Verizon’s juvenile response to the FCC net neutrality ruling was also truly an embarrassment. I used to be a satisfied customer but it seems like over the last two years there has been a significant decline in Verizon Wireless’ business practices and customer service (online, 800, and in store Fitchburg, WI). Your focus seems to be solely on the Wall Street quarterly earnings at the expense of your long time customers. Good luck with that business model.


David Sisavath March 23, 2015 at 2:06 am

I’m very very disappointed that verizon took out my godfather plan without my consent … why would someone change their unlimited data plan to a GB plan???…. The computer or someone behind that desk made a mistake… I had this plan ever since i open a line with verizon wireless..this is total BS!! I called and called but no one can’t seem to fix that problem… every customer service I talk to had been leading me on a marathon..playing that 5 business day crap… I want to get to the end of this and contact Lowell C Mcadam .. all I want is my unlimited data plan back.. and I want to continue to be a loyal customer with verizon. I hope someone sees in the upper chair see or read this… at this moment ..Thank you for your poor service verizon!!!


SCOT SCHORTJE March 20, 2015 at 6:25 pm

So I wake up an my phone is turned off, my upgrade has been used , and plan changed.. HMMMMMMMMMM WTF.. So I called Verizon and they said its my fault because there was another manager on the account . Who cares this is my phone , not someone elses , Verizon basically old me to stick it .. And now im stuck in some BS edge contract that I never authorized .. Were in retail is it ok that someone can go into a store an say hey I want to do this to someone and eeven though its not the same name they just let them do it > No phone call to ask nothing this is BS im leaveing Verizon ASAP oh I cant because I have topay 600.00 to get out


lisa fellers March 20, 2015 at 11:55 am

what a bloody nightmare I have w/Verizon. the WORST co. EVER!! ive been a loyal customers that pays my bill on time every damn month. every dam month I have to call them because they cant seem to bill me correctly!! I am fuming right now and its not good. im a 100&disabled vet and they FINALLY gave me my discount after a year when I was with my sisters cell plan and they said it was not retroactive when I was told it was, then its because im not on the right plan….haha what a damn joke Verizon is!! you cant email them but they are on facebook–really??? all my contracts have been extended without my knowledge except for cell since I just got on my own contract 12/2014 but im sure it will. theyre billing is ridiculous to the max!! I can go on and on about a hell of a lot more but will stop on here so I can go visit EVERY DAMN SITE I can to post my comments about the WORST COMPANY EVER, the BLOODY SUCK!!!


Barry Mitchell March 19, 2015 at 9:42 pm

i decided {well after}my 2 yr contract ran out ,to renew a 2 yr contract because i would get a free smart phone due to my loyalty to verizon{since 2007} so i ordered though the internet 2 htc one{m8}smart phones ,they were to be delivered on 3/20/15,after being shipped on 3/18/15,so i was told by 2 customer service reps !!so i called on 3/19/15 to find out if they had been shipped ,much to my expectations they told me they we NOT shipped! this is after being on the phone for 2 hrs voicing my opinion of customer service ,the internet ordering folks said they would 2 day ship these,so im thinking wonderful…….NOT! NOW I FIND OUT THAT MY ORDER HAS BEEN CANCELLED BY ONE OF THE REPS i spoke to ,w/o my consent ,verizon isnt concerned w/ anyone they have for customers,guess they lose a few and still make there money !customer service my ass,its terrible at best ,how many weeks will it take to get my well deserved smartphone?who knows ,VERIZON SURE AS HEL DOESNT CARE.


Barbara Stone March 14, 2015 at 9:11 am

I would NEVER be a Verizon customer again, even if my life depended on it. They lost my cell phone business about 3 to 4 years ago due to all the BS from their so called customer service. They play games and don’t give you what they say they are going to do for you! I have had to go with Verizon on my recent move back in October as Brighthouse was not available where I live. What a nightmare!!!!

I had internet and phone, now I just got the service in October and we have had nothing but problems with the internet service!!! Constantly cutting off. I finally called them because I was tired of unplugging and plugging it back in to reset the modem. Kind of hard to do anything you need to do online like pay bills or play games when your internet service keeps cutting out on you! In 2 1/2 months Verizon was out here twice and the problem was always at the box by Publix!!!!!! So if this problem keeps up, wouldn’t that tell you, YOU need to fix something at that so called box????? NO, let’s just keep making our customer unhappy… After all, that must be Verizon’s motto… HOW UNHAPPY CAN WE MAKE OUR CUSTOMERS! Phone call after phone call, sitting on hold time after time, asking for a manager or supervisor and never getting one so the story continues. I have had ENOUGH after only 5 months! That is pretty SAD if you ask me. I just called and canceled my service effective Monday 3/16/15, I will NEVER consider Verizon again! Even upon canceling and literally breaking down in tears because I am so frustrated paying these past 5 months for a service that literally DOES NOT work half the time, not ever getting to speak to a manager or supervisor when I call and then I tell Tonya why I am sooooooo upset… also told her I was upset due to all the above… NEVER once offered to have me speak to a supervisor or manager, never have been offered any kind of discount for alllllllll the BS I have put up with, BUT YOU BET YOUR A$$ THEY WANT MY $$$$$ WHEN THE BILL IS DUE! VERIZON DOES NOT HAVE CUSTOMER SERVICE IT IS A SAD EXCUSE!!!!!!!!!!!!!


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