Verizon Corporate Office

Verizon Corporate Office Address

Verizon Communications Inc.
140 West St
New York, NY 10007

Contact Verizon

Phone Number: (212) 395-1000
Fax Number: (212) 571-1897
Email: Email Verizon


CEO: Lowell C. McAdam
CFO: Francis J. Shammo
COO: Bob Mudge

Verizon History

Verizon began as Bell Atlantic in 1983 after the baby bells emerged from the breakup of AT&T.  In 1997, Bell Atlantic merged with NYNEX.

In 2000, the company acquired GTE and changed its name to Verizon.  This was one of the largest mergers in US history.  GTE’s wireless operations became what is today Verizon Wireless.

In 2005, Verizon acquired MCI, making them the largest Telecom company in the US.

Verizon has sold several of its wireline divisions in the 2000s in order to simplify its operating procedures.

Verizon currently owns 55% of Verizon Wireless.


{ 209 comments… read them below or add one }

Richard D May 21, 2015 at 4:38 pm

I was going to change my phone service to Verizon, but I just found out that the Federal Communications Commission and the Consumer Financial Protection Bureau announced that Verizon Wireless and Sprint will pay a combined $158 million settlement for deceptive mobile cramming practices. Shameful!!! I will never do business with Verizon and suggest the same to all my friends.


Jill May 12, 2015 at 2:15 pm

This past weekend has convinced me Verizon is the worst carrier. The most recent commercial is rather deceitful, phone customer service is a joke – they do not care about the customer base and are extremely insulting. The premium retailer here in Maricopa AZ has horrid sales tactics including but not limited to lying. Thank god my contracts are done in a couple months. You can bet I am shopping around. Have been a customer with Verizon for many years and will be more than happy to take that type of loyalty elsewhere!!!!! Plus anybody listening do not do business with the GoWireless store in Maricopa – they are rediculous and so is the store rep named Bliss!!!


Alexandra May 11, 2015 at 9:48 pm

I have contacted Verizon maybe 30 times about a series of spam emails from a particular source. I have provided customer service with the name and address of this spammer, and forwarded to Verizon maybe 100 spams from this idiot and it seems Verizon has done nothing about stopping him.


S. Bryan May 8, 2015 at 6:12 pm

I think I have you all beat. On November 4th I called to transfer service from my old house to my new house but learned that FIOS was not available at my new address. Decided to go through with the service anyway. After chatting with new neighbors discovered that Charter was the local carrier and called on the 5th to cancel the services (nothing had been connected yet and my service appointment was still a week away). After much drama with the first operator who told me that wasn’t possible, I called again on the 6th and got someone who helped get everything discontinued. Unfortunately, they didn’t get the phone service discontinued and therefore received a bill at the end of December. Phoned in and spoke to Shannon who assured me that everything was resolved. To make sure I called again on the 6th of January and spoke to Sierra. Sierra saw all the notes on the account and said that she submitted a master order to get the issue of the billing mistake corrected and assured that the next bill would be a zeroed out final bill. Got another bill end of January – phoned in and spoke to Randolph on 2-17-15 and once again was told that everything would be resolved and that he could see that the account had a zero balance. End of February – another bill came….called and spoke to Laurie in financial services and she confirmed once again that the phone service was finally cancelled effective Nov 6th and that the next bill should be a final zero balance bill. End of April – another bill came….called and spoke to Tiera, Mary, Cas and Be on 5-7 and 5-8. Once again told that credit have been issued and are pending but that they need to be sent to on offline team for approval. How many times have I heard this. I have spent at least 10 hours on the phone with all these representatives. I had Verizon FIOS at my prior address for many years and would have moved it to my new address if it was available. I was a good customer that always paid my bills on time and do not deserve to be treated this way. I currently am also a Verizon Wireless customer but am rethinking that service now as well because of all this wasted time on my behalf. Verizon should be sending me money for all the time I have wasted. They honestly have the worst customer service I think I have ever had to deal with. My next call will be to the office of the president of Verizon. I have badge numbers and time for each call if you folks at corporate would like any of that information as well.


sally May 8, 2015 at 3:38 pm

I need someone from corporate to contact me. I have been lied to by 3 people in your customer service and warranty department about my galaxy note 4 that I just received 2 months ago and the digitizer is out and everyone says they are overnighting me a phone and I have yet to receive it and when I call to check on it hasn’t even been sent. This has been going on since 5/6/15. This is the worse customer service I have ever dealt with. I can not believe this is how you teat your customers.


Hos Maleki May 6, 2015 at 12:45 am

What a nightmare being a customer for Verizon!!!!!!!!!!!
I don’t have Internet for 5 days. After I have been calling back and forth for 5 days to follow up with the router that overnight it time, I found out that nothing shipped out.
Funnier that they gave me a confirmation number for delivery.
What F….. Service. I couldn’t believe it.
This F…. Company doesn’t deserve to stay in bussiness. And they won’t


William Pinamont April 27, 2015 at 12:55 pm

TV channels were discontinued without explanation or reduction in charges. Tried to contact Verizon at 18008374966 twice the second time was connected to a call center in the Philippines…and then was put on hold for 20 minutes when I asked to update and cancel parts of my service – absolutely terrible service.


Ed.Luther April 25, 2015 at 11:15 am

I have been living with slow internet speed Since 23 Dec. 2014 ( download 0.43) 4 months, with promises from verizon that the problem would be fixed.they promise call backs which never happen. I am paying for a service that I am not receiving.Is anyone at verizon capable of resolving this problem???????


Teresa Parrish April 23, 2015 at 3:40 pm



T. Williams April 15, 2015 at 11:59 am

I just got off of a 45min call with tec support to reschedule an appointment. I got the service last week (April 2015). I tried to hook up the equipment myself and something was wrong with the telephone line in my apartment (I was told on the phone that I didn’t need a landline phone to get the internet) to get only the internet. I call for a service person to come out Sat 11th 2015. He did but he needed access to the phone room in my building, “someone should have told you that before I got here” he said. This is how I got my 45min call today. the young lady was rude and she would not put her supervisor on the phone. I finally got my appointment for Thursday (tomorrow I hope). I don’t think this is going to be a good mathch (Verizon and me) for me because the people answering the phones are hard to understand and they don’t listen. I do know I will never get that 45mins of my life back and I don’t have the internet again to night. Oh yes I’m being charged for service that I’m not using. This is some bull!!


leblanc April 13, 2015 at 1:30 pm

I had to switch my Cellular carrier after being with Verizon for YEARS. I was a great customer paying all my outrageous bills on time every month. On March 5th 2015 I took advantage of the Sprint “Cut your Bill in Half” promo. This is exactly what we needed. We were paying almost $500 a month for 5 lines with Verizon. It was getting to be way too much money. So on March 5th we made the switch. Although Sprint’s phone service is not as good as Verizon, Their Customer Service beats them by leaps and bounds and I’m pay HALF of what I paid with Verizon.
My complaint, when I switched from Verizon to Sprint, I was one week into my agreement with Verizon. My New Verizon bill started on February 26th and ends on March 25th. I switched on March 25th to Sprint. As of March 5th, all of my lines were disconnected at Verizon. I was not longer able to access online services, I was kicked out. I thought…Awesome, everything went through, however, I would like to view my final bill and the bill for the one week I service (February 26th-March 5th). To my surprise, Verizon Wireless decided to charge me for the whole month of Service! My final bill is $1904.00! Of that $1466.71 in early termination fee’s (which I know would be High), But $438.06 for the time period of February 26th-March 25th. They are charging me for an extra 20 days of providing absolutely NO services!
This is criminal in my point of view. I didn’t plan on donating to this company. Why would I have to pay for NOTHING? I can’t even access a Bill! I’m in no way trying to avoid them, and am totally willing to pay for all the cancelation fees. But I work way too hard to support my family to pay for nothing.
Somebody really needs to step in and stop these Crooks. This is robbery and I’m not going to stand for it! I have children to feed!


Awilda April 12, 2015 at 11:07 pm

VERIZON READ THESE EMAILS OR WHAT IS IT YOU JUST DO NOT CARE? I spoke to one of your Corporate Representative, she did nothing to help us regarding Mr. Cruz’s Triple Play. There are two main News-Channels that are really interested in what is going on with Verizon? Before, I start speaking help this elderly, disable/fixed income customer on his Triple Play. All you need to do is to pick up the telephone and communicate with your Verizon Representative that quoted him the price. I supplied you with the Agents telephone Number and email. Please help this gentleman that has been with you since 2006, paid on time his Triple Play every month. Due to a misunderstanding on the Wireless you are treating him horribly, why?


Awilda April 3, 2015 at 6:06 pm

Reg. Wireless Problem: Mr. Cruz never spoke with the Wireless Depart. & did not give permission for any actions to be performed. Iphone & Note Wireless phones purchased at Best Buy to eliminate home telephone & receive calls on the Note phone which the Verizon Representative stated that she did the same & it saved her money, however, this does not exist. Customer goes into Best Buy, purchases & pays for both phones. As per contract $40.00 monthly per phone (have prove). When he received the bill, it was higher, he paid once but it kept coming at the incorrect rate quoted per Agreement (Cruz has the Agreement). George Floyd, of Wireless Verizon, NYC, informs the person that is helping customer to forward the note phone to him & when Best Buy calls he will inform them to reimburse customer (the phone was returned brand new, with protection of all kinds). Best Buy (on that day were horrible but due to the deaths customer needed these phones for contact during burial & hospitalizations of loves ones that he lost). Best Buy calls but G. Floyed informs different. Phone was kept (but customer has prove that it was returned), thus Best Buy does not reimburse customer & Wireless Depart. keeps money & Note phone, & does not keep to their Agreement (AGAIN). Yes, same customer going through the Triple Play problem. He is on a fixed income & disable. Since 2006 no problem with Triple Play, always paid on time. Now, they keep informing him “I cannot help you, you have a restriction on your account from Wireless Department Finance)” Remember, the restriction they are speaking about, AGAIN was put in effect in March, 2015, not during February, 2015 when customer renewed his Triple Play. PLEASE, SOMEONE HELP!! Sincerely, Awilda


Awilda March 31, 2015 at 4:03 pm

Why is Verizon treating their new customers better than their loyal present customers? Reg. Wireless phones, what the Wireless Depart., & Mr. George Floyd, in that Depart., did to a disabled customer, without his consent, is unacceptable. NOW, he they are giving him a hard time with his Triple Play that he has had since 2006 & always paid on time. They quoted (again) one price but changed without his consent the Renewal on his computer. Also, the Agent that renewed it with the correct amount has the email he forwarded to customer & they still cannot resolve this issue. This is mental anguish for anyone imagine a person on a fixed income & disabled? I am trying to help him but getting no where. They are always right. And beware, they do erase emails that do not benefit them. Customer was unable to find the email that the Agent forward to him with the correct amount for the Triple Play (?). Thank God the Agent was able to find one of the emails & emailed to the Disability Depart. However, Mr. Cruz (Customer), is still awaiting for a resolution for his Triple Play. They put a restriction due to the Wireless problem which is in dispute, they do not care & no one seems to want to help him. UNREAL. I will keep you posted & will keep helping him…Shame on you Verizon!!!


Awilda April 3, 2015 at 5:43 pm

Reg: Ivan Cruz, NYC 212-996-5273: Still no help. However, a very nice gentleman of Corporate Office returned call but he is from the Wireless Depart.. They are two different Departs, Triple Play & Wireless. Still awaiting a resolution for Ivan Cruz’s Triple Play. It seems that when Verizon has to renew, they hire contractors which represent themselves as Verizon’s employees, which happened here. Mr. Cruz went into his computer, renewed his Triple Play but did not print the page. He also renewed it with the Verizon’s Agent/Contractor but Verizon deleted all the emails that Agent forward to the Customer & also changed his Renewal. AND, put a restriction due to the dispute he is having with the Wireless Depart., (Restriction was in effect in March, Renewals were finalize in February, 2015). No one in the Disability Depart. wants to call the Agent/Contractor (Mr. Cruz has the Agent/Contractor’s phone # & email). Agent/Contractor has one email they forgot to delete indicating the correct amount. In the meantime, he has to wait, Please, this disable person needs Corporate’s and/or someone with authorization to resolve this a-s-a-p!!! I will continue to help him…


Eva Zellars March 26, 2015 at 5:35 pm

I have been having problems with my phone since I got it. It drops calls all the time and when the last time I took it in to be checked, I was told that the only thing they could do is sell me another phone. I still have a year to go on my contract. The people in the store in Grovetown, Ga are not helpful at all. They do not got out of there to help people.


Michael Zimmerman March 24, 2015 at 11:59 pm

Verizon Wireless,

Now you send me emails offering bill credits to hurry back when you wouldn’t resolve my payment plan and customer service issues after multiple contacts and lack of follow up by your customer service reps. After being a long time Verizon Wireless customer, I ended up having to switch to Sprint because of your unethical business practices (illegally changing my calling plan) and inept, pathetic customer service. Then Verizon’s juvenile response to the FCC net neutrality ruling was also truly an embarrassment. I used to be a satisfied customer but it seems like over the last two years there has been a significant decline in Verizon Wireless’ business practices and customer service (online, 800, and in store Fitchburg, WI). Your focus seems to be solely on the Wall Street quarterly earnings at the expense of your long time customers. Good luck with that business model.


David Sisavath March 23, 2015 at 2:06 am

I’m very very disappointed that verizon took out my godfather plan without my consent … why would someone change their unlimited data plan to a GB plan???…. The computer or someone behind that desk made a mistake… I had this plan ever since i open a line with verizon wireless..this is total BS!! I called and called but no one can’t seem to fix that problem… every customer service I talk to had been leading me on a marathon..playing that 5 business day crap… I want to get to the end of this and contact Lowell C Mcadam .. all I want is my unlimited data plan back.. and I want to continue to be a loyal customer with verizon. I hope someone sees in the upper chair see or read this… at this moment ..Thank you for your poor service verizon!!!


SCOT SCHORTJE March 20, 2015 at 6:25 pm

So I wake up an my phone is turned off, my upgrade has been used , and plan changed.. HMMMMMMMMMM WTF.. So I called Verizon and they said its my fault because there was another manager on the account . Who cares this is my phone , not someone elses , Verizon basically old me to stick it .. And now im stuck in some BS edge contract that I never authorized .. Were in retail is it ok that someone can go into a store an say hey I want to do this to someone and eeven though its not the same name they just let them do it > No phone call to ask nothing this is BS im leaveing Verizon ASAP oh I cant because I have topay 600.00 to get out


lisa fellers March 20, 2015 at 11:55 am

what a bloody nightmare I have w/Verizon. the WORST co. EVER!! ive been a loyal customers that pays my bill on time every damn month. every dam month I have to call them because they cant seem to bill me correctly!! I am fuming right now and its not good. im a 100&disabled vet and they FINALLY gave me my discount after a year when I was with my sisters cell plan and they said it was not retroactive when I was told it was, then its because im not on the right plan….haha what a damn joke Verizon is!! you cant email them but they are on facebook–really??? all my contracts have been extended without my knowledge except for cell since I just got on my own contract 12/2014 but im sure it will. theyre billing is ridiculous to the max!! I can go on and on about a hell of a lot more but will stop on here so I can go visit EVERY DAMN SITE I can to post my comments about the WORST COMPANY EVER, the BLOODY SUCK!!!


Barry Mitchell March 19, 2015 at 9:42 pm

i decided {well after}my 2 yr contract ran out ,to renew a 2 yr contract because i would get a free smart phone due to my loyalty to verizon{since 2007} so i ordered though the internet 2 htc one{m8}smart phones ,they were to be delivered on 3/20/15,after being shipped on 3/18/15,so i was told by 2 customer service reps !!so i called on 3/19/15 to find out if they had been shipped ,much to my expectations they told me they we NOT shipped! this is after being on the phone for 2 hrs voicing my opinion of customer service ,the internet ordering folks said they would 2 day ship these,so im thinking wonderful…….NOT! NOW I FIND OUT THAT MY ORDER HAS BEEN CANCELLED BY ONE OF THE REPS i spoke to ,w/o my consent ,verizon isnt concerned w/ anyone they have for customers,guess they lose a few and still make there money !customer service my ass,its terrible at best ,how many weeks will it take to get my well deserved smartphone?who knows ,VERIZON SURE AS HEL DOESNT CARE.


Barbara Stone March 14, 2015 at 9:11 am

I would NEVER be a Verizon customer again, even if my life depended on it. They lost my cell phone business about 3 to 4 years ago due to all the BS from their so called customer service. They play games and don’t give you what they say they are going to do for you! I have had to go with Verizon on my recent move back in October as Brighthouse was not available where I live. What a nightmare!!!!

I had internet and phone, now I just got the service in October and we have had nothing but problems with the internet service!!! Constantly cutting off. I finally called them because I was tired of unplugging and plugging it back in to reset the modem. Kind of hard to do anything you need to do online like pay bills or play games when your internet service keeps cutting out on you! In 2 1/2 months Verizon was out here twice and the problem was always at the box by Publix!!!!!! So if this problem keeps up, wouldn’t that tell you, YOU need to fix something at that so called box????? NO, let’s just keep making our customer unhappy… After all, that must be Verizon’s motto… HOW UNHAPPY CAN WE MAKE OUR CUSTOMERS! Phone call after phone call, sitting on hold time after time, asking for a manager or supervisor and never getting one so the story continues. I have had ENOUGH after only 5 months! That is pretty SAD if you ask me. I just called and canceled my service effective Monday 3/16/15, I will NEVER consider Verizon again! Even upon canceling and literally breaking down in tears because I am so frustrated paying these past 5 months for a service that literally DOES NOT work half the time, not ever getting to speak to a manager or supervisor when I call and then I tell Tonya why I am sooooooo upset… also told her I was upset due to all the above… NEVER once offered to have me speak to a supervisor or manager, never have been offered any kind of discount for alllllllll the BS I have put up with, BUT YOU BET YOUR A$$ THEY WANT MY $$$$$ WHEN THE BILL IS DUE! VERIZON DOES NOT HAVE CUSTOMER SERVICE IT IS A SAD EXCUSE!!!!!!!!!!!!!


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