Ultra Mobile Corporate Office - Corporate Offices & Headquarters

Ultra Mobile Corporate Office

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Ultra Mobile Corporate Office Address

Ultra Mobile
3915-A Red Hill Ave
Costa Mesa, California 92626

Contact Ultra Mobile

Phone Number: (888) 777-0446
Fax Number:
Website: http://ultra.me/
Email: Email Ultra Mobile

Executives

CEO: David Glickman
CFO: Tyler Leshney
COO: Sarah Neill

Ultra Mobile History

Ultra Mobile was founded in 2011 by entrepreneur David Glickman. Glickman has stated that he felt it was unfair that local cell phone calls and texts were virtually free but international rates were very expensive. Ultra Mobile offers cell phone service focusing on international calls, text and data plans for one flat, monthly fee.

Ultra Mobile has the distinction of being #1 on the Inc. 5000 list of Fastest Growing Companies in America. The company has a 3 year growth rate of 100,849 % and annual revenue in 2014 of $118.2 million. The company as 105 employees with 97 of these jobs being added in the past three years.

Ultra Mobile is also #1 on the Inc. list of Top Telecommunications Companies, #1 in Top Los Angeles Companies and #1 in Top California Companies.

{ 6 comments… read them below or add one }

Carol September 15, 2017 at 10:28 pm

I have the $19 per month plan and have paid every month on the 21’st. I have had Ultra mobile for 2 yrs. Last month I had paid early on the 17’th, the only time since I had the service. Now customer service is telling me that I have to pay my bill on the 16’th of this month which would screw me out of 5 days of service. All they kept telling me is when I paid last month. I actually looked up my payments for the last year and proved to them I am suppose to pay on the 21’st. They did not want to hear it. This is what I get for being a good customer and paying my bill on time every month. I actually paid early and now they want to screw me.

Reply

Lall Singh December 14, 2016 at 4:56 pm

Hi
TO WHOM IT MAY CONCERN
ITS BEEN 8 DAYS NOW THAT I AM HAVING PROBLEMS SENDING & RECEIVING PICTURES WITH TEXT & SO FAR NO RESOLVE .. I AM THE ONE WHO’S ALWAYS CALLING & ONLY HEARING THE CASE IS ESCALATED TO TECH. SUPPORT ..MY QUESTIN IS , WITH ULTRA HAVING 1M CUSTOMERS OR JUST ABOUT , IT SEEMS AS THOUGH ALL OF US ARE GOING THROUGH THE SAME PROBLEM , ” WHAT IS BEING DONE ” …NO ONE IN THE PHILLIPINES SEEMS TO HAVE AN ANSWER FOR ME BLAMING IT ON TMOBILE , I DONOT CARE ABOUT TMOBILE AS I PAY ULTRA MOBILE ..I LIKE TO SEE SOME ACTION & RESOLVE TO THIS PROBLEM & PLEASE BE AWARE ULTRA WILL SOON BE LOSING A CUSTOMER IF THEY HAVE NOT ALREADT LOST LOTS OF GOOD STANDING PAYING CUSTOMERS LIKE MYSELF..
VERY ANGRY CUSTOMER

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tony December 8, 2016 at 11:55 am

lousy service, all call out source to the Philippine.
never get help, service is down but never get credit for it.
not recommended!!!

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Olu November 17, 2016 at 11:17 am

Do not show my name, email, and phone number.

Thank you!

Reply

Olu November 17, 2016 at 11:12 am

Below is the chat transcript between myself (the customer ) and someone who should not be a customer service rep because he/she does not understand what it means to be one. Lack empathy, rude, and condescending. At the end of this plan, I will leave Ultra mobile, thank God for competition. What is left for us customers is the service we receive, I did not get any today and I am always very reasonable.
Chat transcript below

Name: Olu
E-mail: oluworld81XXXXX.com
Mobile Number: 63183XXXXX
Customer Type: Ultra Customer
Language Preference: ENGLISH
Topic: Payments

Jalo Thu, 11/17/16 10:38:00 am America/New_York

Thank You for visiting Ultra! How may I help you today?

Olu 10:39:02 am

I upgraded my plan to the 34 dollar plan because I wanted more international minutes. Not only, did I not get more minutes, I didn’t get any minute at all.

Jalo 10:39:09 am

Hi Olu, good morning

Olu 10:39:23 am

I still got some minutes with the 29 dollar plan

Jalo 10:39:25 am

I’m sorry if you were not able to determine the $34 plan features before upgrading to that plan

Olu 10:39:33 am

Morning

Jalo 10:39:41 am

The $34 plan includes unlimited calling to 30 countries, but does not include call anywhere credit

Olu 10:40:11 am

But the 29 dollar plan does?
That’s confusing

Jalo 10:40:22 am

Yes, $2.50
Yes, the $34 plan is designed for customers mainly using the data service

Olu 10:40:55 am

Why did I bother paying 5 dollars to change then

Jalo 10:41:05 am

I’m not sure how to answer that, Olu. You upgraded the plan

Olu 10:41:06 am

Wow

Jalo 10:41:26 am

As I said earlier, I’m sorry you were not able to determine the plan features before doing the upgrade

Olu 10:41:28 am

I was told it had more minutes

Jalo 10:41:40 am

Hmm..that’s odd, that’s incorrect though

Olu 10:42:01 am

Do I have to pay another 5 dollars to revert back to my old plan?

Jalo 10:42:21 am

You don’t need to make any payment to downgrade your plan, downgrades though, take effect at the end of the bill cycle

Olu 10:42:42 am

Great

Jalo 10:43:07 am

Would you like me to set you up to downgrade back to the $29 plan at the end of the current bill cycle?

Olu 10:43:37 am

Yes

Jalo 10:44:21 am

Is this for the number 63183XXXXX?

Olu 10:44:35 am

And for getting the wrong information from the place I bought and activated the sim?
I don’t think I gave another # activated with u 10:45:03 am
Have

Jalo 10:45:12 am

What?
What do you mean by “I don’t think I gave another # activated with u”

Olu 10:45:42 am

Have

Jalo 10:46:00 am

So…the question was…Is this for the number 6318XXXXXX?
The answer would be yes or no
So that’s a yes?

Olu 10:46:45 am

Go home and talk to your kid like that

Jalo 10:46:49 am

I’m sorry, Olu?
Olu, I’m trying to assist you here

Olu 10:46:56 am

U have been rude from the start

Jalo 10:47:01 am

We need to have a clear communication

Olu 10:47:02 am

Buzz off
I don’t need ur help anymore

Jalo 10:47:12 am

Okay, if you don’t need further assistance, I’ll disconnect this chat now

Olu 10:47:23 am

I do u one better

Reply

Anil patel November 3, 2016 at 11:03 pm

I called for new SIM card cause old one is damage I paid my credit card they took money but almost 14 working did not received SIM card I was mad and ask my money refund to my credi card they told me wait five business days every times call I got same answer I was upset now this story is being done every time called wait five business days last week I called they people told me is being process then I called again today 8oo pm talk to operator he told me I will call u back he did and told me u r the first proyrity will be refund to urs credit card but not time frame next week I ask him when next week there is no time frame but will be deposited on urs credit card how can I refer to another people my ultra Mobil is very good I told lot of my friend go to the lycamobil they give u one month free if u r new member

Reply

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