U.S. Postal Service Corporate Office

U.S. Postal Service Corporate Office Address

United States Postal Service
475 L'Enfant Plaza SW
Washington, DC 20260

Contact U.S. Postal Service

Phone Number: (202) 268-2500
Fax Number: (202) 268-4860.
Website: http://www.usps.com
Email: Email U.S. Postal Service

Executives

CEO: Patrick R. Donahoe
CFO: Joseph Corbett
COO: Megan J. Brennan

U.S. Postal Service History

TheĀ U.S. Postal Service (USPS) is also known as U.S. Mail and the Post Office. It is an independent agency of the U.S. federal government. They are responsible for providing postal service to all Americans at a uniform price and quality, regardless of geography.

The USPS has its roots in 1775 when Benjamin Franklin was appointed the first postmaster general during the Second Continental Congress.

The Post Office Department was created from Franklin’s postal service in 1971. It was transformed into its current form in 1971 under the Postal Reorganization Act.

The USPS stopped receiving taxpayer money in the 1980s. The company had its peak volume in 2006 but revenue dropped sharply due to a recession-influenced decline in the overall volume of mail.

In 2012, the USPS employed 515,144 workers with a fleet of vehicles of 212,530. The USPS’ revenue for 2012 was $65.2 billion, with a loss of $15.9 billion.

The USPS faces steep competition from package delivery services such as FedEx, DHL, and UPS. In addition, the company must put $5.5 billion annually into an account to pre-pay retirees health care costs.

 

{ 69 comments… read them below or add one }

Nicole G May 25, 2015 at 12:35 pm

I normally don’t complain but the Park Forest post office in IL is AWEFUL!

After numerous complaints in the past of your staff not picking up scheduled packaged deliveries and marking them complete I thought things were finally getting better. That was until another package was not picked up on Sat. 5/16. When I saw the package was not picked up I called and then they said they were going to send someone back out to get it before they closed and they never did. I had to put a note on the door Monday for them to actually take it.

Something happened to our mail on Thur. 5/21. My husbands wedding ring was suppose to arrive and be delivered. Tracking said it was out for delivery at 9:30am and nothing ever showed up. Tracking was never updated on Friday and nothing arrived in our mailbox so I called. I spoke to a woman who told me the package never left their facility and it was certified and was at the post office. I told her I would not be able to pick it up and would call back. Saturday morning I called right after you open around 9:20am. I spoke to a different woman who was VERY rude. Told me she didn’t have time to talk to me, track my package or go digging for it to assure when I came in that it would be there. I explained I would not be home the rest of the day and if the package had not gone out with the carrier yet that I am suppose to be able to pick it up. She told me then come in then or call back in an hour. I rushed up there in hopes to talk to someone else and I spoke to another woman at the front desk. She could not find the package and took my information down and told me the supervisor was going to locate it and get back to me. That never happened. So I waited until 1:00pm to call back and magically the woman on the phone could find it now so I went in and picked it up. The woman who helped me and checked me out at the counter told me she found it and was very nice. I told her what happened and she was just as upset as I was about how things are running around there.

Now I am looking for another package that was suppose to be delivered on 5/21 and the tracking is showing as delivered yet never showed up here either. I have contacted the seller as they insured the package so now you will probably have a claim on your hands.

On top of it our condo association office called to tell us they found some of our mail in the street!!!!!!!!!!!!!!! They returned it to the Post Office and now we are waiting on that as well.

This post office is a complete joke!

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Valencia May 21, 2015 at 8:03 am

I lost my mailbox key, so I immediately informed my carrier, after about a week or two she forgets, and then she pulls my mail and tells me that she assumed, yes ASSUMED that I moved and she took my mail, not to the post office, but to dine sort of carrier station and put it on hold. So I ask the carrier if it’s possible for me to go pick it up myself, she told me yes, provides me the address to the station where my mail is being held as this location is not listed as a post office location. I make the drive there, and I’m greeted by a woman who is the supervisor named Cynthia who proceeds to ask me for my ID to verify the address and my identity, but then she sends another unidentified lady back to the entrance to say she can’t give me my mail because the location is not where customers come! I was outraged! How could you deny me something that rightfully belongs to me? I would not be at this location if it had not been for the carrier in the first place, secondly, my mail should have been taken to the post office where customers do have the ability to pick up mail that’s been placed on hold!!!! This is just ridiculous! Not to mention the fact that I’d have to pay $25.00 to have my key replaced!!! I’m single mom, I live in income based housing, I have other major bills to maintain, and it doesn’t sound like a lot, but $25 is a lot to someone like me with five children to support.

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Josh D. May 17, 2015 at 5:30 pm

Well I was discriminated against at my local branch. They have got a few days to respond, or I go to the national news outlets. Maybe it wouldn’t have come to this if their email was working so I could submit my complaint, and there automated system was on repeat with no help. Now I have to bend over backwards to get them to answer my questions about why I was discriminated against. I’m sure the news will like to here about how I was discriminated against. Denied me available services when others got it, then chucked my fragile package around like a Frisbee. I wanted mine package to listed as fragile, and I was denied, multiple times when I asked. That is just a very small bit of the horror that happened there. I will never ever go to the post office again. EVER!!!!!! I will be looking into attorneys as well to possibly sue for discrimination. Thanks for denying me basic services for reasons unknown, and I got no explanation from your employee, since the employee would not answer why I could not have my package listed as fragile, and then throw it across the branch.

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Brittany J. May 16, 2015 at 2:20 pm

Usps is a joke. I ordered a package from online Wednesday may 6th. It shipped out may 7th. Expected arrival day was may 9th. Checked the tracking and it stated that the packsge is due for delivery may 9th. This is a time sensation packsge so it needed to be there by the 9th no later than the 11th. Here we are the 16th and the recipient of the packsge still has not received it. I call the usps office there the package should be delivered and they have no idea where it is. This is ridiculous. No one wants to help. They give all these claim numbers and have received no phone call back as they stated I would. Usps is a total joke.

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Faith Floyd May 12, 2015 at 2:15 pm

I truly hope my message gets to the CEO of the US Postal Service. I went into the local post office Friday morning and paid for two money orders totaling $1330.61 and I had them filled out and overnighted -paid the extra 20.00 so it would arrive in Wayne, PA- 3 hours from me, to my 401k company for my job so I could pay off a outstanding loan and so new funds be put in my account to catch up on past due family expenses. The tracking shows accepted at the post office and that’s it . It was never received the next day as promised and I’ve went to the post office- called the company it was supposed to go to and no one knows anything. It seems very odd since I’ve done this at other post offices and never had an issue. I now am financially at a loss as every day lost is another day without money in my account and it will affect my family in a huge way. To have to wait an additional 45 days for a new money order when it is the post office express mail or the person who completes the transaction at fault ? Who will be able to pay my bills for me or put food on my table for my son and my family due to their error and express mail failure ?

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SHENIKA WAY May 7, 2015 at 9:23 am

THIS POSTAL OFFICES IS A MESS THEY CANT TELL YOU WHERE YOUR SH*T IS THIS IS NOT CUSTOMER SATISFACTION THINK ABOUT THE TIME (YA’LL) CALL CUSTOMER SERVICE FOR ASSISTANCE AND YOU GET NO WHERE THATS RIDICULOUS 33313 POSTAL OFFICES NEED TO BE CLOSED DOWN THERE SO RUDE THERE AND THIS POST OFFICE 33805 WHERE I SHIPPED MY PACKAGE FROM AINT NO BETTER WHAT THE

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Tara Barfield April 6, 2015 at 4:21 pm

I ordered a package from wish.com and never received it the Greenville post office supervisor was rude her name was felisha and then I take with several ppl from the 1800 # and they wasn’t any help then talk with purses from the consumer department she was rude and no help. Nobody is trying to help me nor give my money back for what is there fault.

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terri hamilton April 5, 2015 at 6:45 pm

to whom it may concern
I live in cecil county Maryland the town of north east, and I live at 106 Victoria court and the mailbox that we receive our mail in is falling apart there is doors off the mail box, I have made numerous requests and complaints to my local post office because the door to our mail box is also falling off it is hanging by one hinge nothing is still being done about it I want something done immediately 1. either put individual mailboxes up at our driveways at the post office expense or 2. put a whole new big mail box in with the individual boxes for us to get our mail something needs to be done the local post office personnel have been rude about this issue and same like they do not care
thank you in advance for your time and consideration

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Angela Schleich April 2, 2015 at 10:54 am

I have had a very major issue concerning to different locations. I have filed a complaint thru the main number and thru both post office locations that I have the problems with. I called the number on this page to also report my problems because I am getting no help from any other number I have called. The woman that answered the phone was very rude and yelled at me when I told her that I filed the complaints and that I am getting no where. I am sick of being treated this way. The next step I guess will be to call the local news media concerning the rudeness and the non customer service.

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Linda Baisey March 31, 2015 at 7:09 pm

I have been having trouble getting my forwarded mail.. I have been to the post office for the lst two months and no one has been able tot ell me why my forwarded mail has not been received. It is very upsetting, I feel like no one is caring at the post office that I am not receving my forwarded mail… My boyfriend has reorded his employee card twice and we still haev not received the first card. I am goign to keep calling everyday and complaining unitl somethign gets done. This does not make any sense at all. the forwarded maill is suppsoe tto be coming form Black Canyon Hwy post office in Phoenix AZ, the employees are rude and not very helpful, the Supvisors seem to not care about what’s happening at the post office because I have spoken to two of them and no one has contacted me to let me know anything about what’s happenign with my mail. Im very upset about this.

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Jasmine Lawton March 19, 2015 at 12:05 am

I ordered something from eBay on March 3 2015, it was mis-sent on 3/10/15 and I received no further tracking information. After calling the 800 number and visiting my local post office, I received a phone number to the post office that it was last at. I called them and was on hold for about an hour before someone picked up the phone and hung up. I called back and the employee was having a side conversation and I was told by the other person that I should receive my package today or tomorrow (with an attitude). I just checked the tracking and now my package is in Florida. Why is it so difficult to get my package?!!

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