U.S. Postal Service Corporate Office

U.S. Postal Service Corporate Office Address

United States Postal Service
475 L'Enfant Plaza SW
Washington, DC 20260

Contact U.S. Postal Service

Phone Number: (202) 268-2500
Fax Number: (202) 268-4860.
Website: http://www.usps.com
Email: Email U.S. Postal Service


CEO: Patrick R. Donahoe
CFO: Joseph Corbett
COO: Megan J. Brennan

U.S. Postal Service History

TheĀ U.S. Postal Service (USPS) is also known as U.S. Mail and the Post Office. It is an independent agency of the U.S. federal government. They are responsible for providing postal service to all Americans at a uniform price and quality, regardless of geography.

The USPS has its roots in 1775 when Benjamin Franklin was appointed the first postmaster general during the Second Continental Congress.

The Post Office Department was created from Franklin’s postal service in 1971. It was transformed into its current form in 1971 under the Postal Reorganization Act.

The USPS stopped receiving taxpayer money in the 1980s. The company had its peak volume in 2006 but revenue dropped sharply due to a recession-influenced decline in the overall volume of mail.

In 2012, the USPS employed 515,144 workers with a fleet of vehicles of 212,530. The USPS’ revenue for 2012 was $65.2 billion, with a loss of $15.9 billion.

The USPS faces steep competition from package delivery services such as FedEx, DHL, and UPS. In addition, the company must put $5.5 billion annually into an account to pre-pay retirees health care costs.


{ 54 comments… read them below or add one }

Mark February 25, 2015 at 10:40 pm

I purchased an item via eBay on Monday evening, 02/23/2015, and according to the tracking information, was supposed to receive it today, 02/25/2015 (via USPS Priority 2-Day Delivery). Instead, it appears my item is stuck somewhere between Cleveland, OH and my home town of Hagerstown, MD. I tried calling the USPS via 800-275-8777 (800-ASK-USPS). After going through a series of automated prompts via the automated voice response unit (VRU), I waited on-hold for almost 30-minutes to speak with a customer service representative and ended up getting disconnected. I did open a case via the USPS.Com web portal and am awaiting a status.

Personally, I am completely fed up with the way USPS conducts business !! The lack of attention to detail and poor customer service is extremely unprofessional. It’s funny how they keep raising the price of postage and yet their service is worse now than it’s ever been !! (THANK GOD for Online Banking !!) But whom are we supposed to complain too ?? Maybe Megan Brennan, the incumbent United States Postmaster General ??


Ana February 21, 2015 at 12:17 pm

I put in a complaint which said I would a call in 2 days and nothing. I went to the Post Office where the complaint was put against and spoke to the Manager. She said she got the notice and knew who the employee was and would look into it and get back to me. She began to excuse and justify this USPS employees act of defacing the inside of my mailbox. I explained i wanted to make sure this didn’t happen again but was not pleased with her dismissal. I would expect a better response, repair of my mailbox and a response back, not ignored by and dismissed. My next step would be to twitter the pictures and ask the public what they think of the USPS’s lack of customer service.


Valerie February 18, 2015 at 10:39 am

Post Office on Red Oak
Houston, Tx
Terrible Customer Service
She was very rude to me and refused to except my package because I drop the box n the Coner is not even..she said it was not level….how many perfect boxes we received from the USPS..so I went to another post office in Humble
I didn’t have a problems…I stand in line for almost 1 hour to be turn down. She could at least tell me to put it in a new box …I was so upset I didn’t think about that I just left..never will I go back to that location again..I called the Supervisor but she was not helpful neither..I took pictures of my box just to prove it ..Try calling Corporate
but won’t go through


Ricky February 17, 2015 at 10:51 pm

Major problems with a mail carrier in Detroit Michigan!!!! I’m never one to complain but this is outrageous. I work for a home improvement company I pulled into the homeowners drive way and was approached by a mail carrier by the name of D. Watson. When she approached me she was screaming and swearing at me because she felt I had parked to close to the walk way to the homeowners door. Not the side walk either the walk way. The homeowner and neighbors came outside as the woman was yelling at me as I’m still in my vehicle. When I exited my vehicle she said she would be sure that I lose my job and she could be calling office. As the homeowner and neighbors are still standing outside watching the entire thing…She sends an email to my corporate office saying everything I’ve just noted but the other way around. Maybe she was having a bad day in the cold but there is zero reason to treat people that way and I was blown away that she contacted my company and made it seem as if I was the aggressor.


Cathy February 16, 2015 at 9:59 am

At my place of employment the postal carrier rarely stops to see if we have any outgoing mail. We have two locations in Houston. They even took it upon themselves to reroute the mail that I was expecting to our other office. So I called the local post office for our area the Copperfield branch in Houston Texas and I was told by a supposed supervisor (McKelvey) that mail pickup was a curiosity if there was no mail to be delivered then they would not stop and that was because the United State Postal Service had a MONOPLY on mail pickup and delivery. I trued to explain to her that u=this was a business and that we had outing mail almost everyday (like she really cared). So it tried calling the corporate office in Washington DC. You get an automated machine (no big deal right) so you press one for service issues and to no surprise this is what you hear ( Your call cannot be completed at this time please try again later).
The postal service is a JOKE. If anyone needs a job where you get paid for ABSOLUTELY NOTHING I suggest applying there.Yet they keep raising the cost of stamps to pay lazy, uncaring, rude and misguided personnel. Pretty typical of most governmental employees. I am seriously considering going strictly UPS or another carrier.


Derryl Smith February 8, 2015 at 4:39 pm

Re : delay & missing mail from my Post Office at, Connor a Street, Bronx, New York 10475. My name is Lynn Smith, I writing you in regards to my check smiled from Brooklyn, New York. On Feb 3rd, 2015 as of February 6th, I haven’t received my check, which I need to pay my bills. Also missing 2nd ressiued magazine “The Good old Days” I never received my Jan copy mailed on the 2nd week of Jan 2015″. Also my self Derryl Smith my brother whom mailed me 3 letters on Beb 3rd from Scotch plains, New Jersey. My brother put the msil in the msil box located in front of the Post office in Scotch plains, New Jersey. I have yet to received the 3 pieces of mail as of Feb 6, 2015. This is why people are using more internet, and DHL and Fedex. Because of is issues just like this. I need to know what is happening with my mail. I have bills to pay. Also not to mention the stolen magazines signed Derryl Smith & Lynn Smith tel 718-320-****


Zhenzhen Quan February 6, 2015 at 5:52 pm

***A very important package including personal and precious things***

On Jan. 20, 2015, I posted a package from Newark, DE to Santa Cruz, CA, with tracking # VI705904497US. The expected delivery date is Jan. 27, 2105, however, my friend still has not received this package now. I can’t believe this!

After calling and e-mailing my local post office and her local post office, we can not get any useful information. They even don’t know where my package is now! I can’t accept this!

That’s why I’m writing to you now. Please help us! Please tell us where my package is now! Please tell us when my package will be delivered.

Many thanks!!!

Feb. 6, 2015


Desiree Smith January 23, 2015 at 7:04 pm

I just recently moved to Iowa and am now believing it is the worst mistake of my life. First of all, this shit hole of a post office has YET to rekey mail box so I can receive my first set of mail keys. I have been waiting for this damn key for almost a month. My mom and sister sent me presents through the post office and Items that were supposed to be in the box were missing. They never answer the phone and I went into the office today (1/23/2015) after work sense they are supposed to be keeping my mail until I get my key and they were CLOSED at 5 when they aren’t suppose to close until 6. I’ve had the WORST customer service, people giving me the run around, excuses up the ass, and not to mention a hell of a headache. Never in my life have I delt with such an unprofessional lazy business. No one does their job right and they give you attitude because they know it. Seriously? Corporate you NEED to fix this. Asap. This is ridicoulse. Not to mention we have money coming in the mail, I’m afraid that will get stolen too. This is government operated, yet all youve hired are crooks, thieves, and lying bastards. No wonder it’s gone to shit.
End of rant


Melissa Santiago January 17, 2015 at 1:19 pm

I will never use the post office again!!!! I mailed a package 2 weeks ago & it still hasn’t arrived to the destination. The package was my kids x-mas & sons birthday gifts. & because I lost the receipt they claim they can’t help me out. But I do have the receipt to the insurance claim. This hurts my heart because the post office can’t get it right & get a package on time.


Crystal December 3, 2014 at 1:56 pm

I live in the Soundview section of the Bronx, NY. The employees’ at the Post Office at 1687 Gleason Ave motto is, “you must think I came in today to work “. They do not deliver packages, they constantly lie on their website claiming “delivery attempted”, and they are rude on the phone if someone happens to pick up. I called yesterday 12/2/14 regarding a package they’ve had since 11/21/14 (no delivery attempt was EVER made), I was told all delivery supervisors were “outside”, and when I asked to speak to a manager, I was hung up on. This is unacceptable. My suggestion is to send a corporate manager over there, acting as a customer and see for yourself. People use to have dignity regarding “I want to do my job well”, this place has the “get someone else to do it because I’m just here for my check” attitude. All I want are my packages delivered on time as postal employees were HIRED to do.


BETTY December 21, 2014 at 9:23 pm

The idiots were to send my great grand children’s Christmas to North Liberty, Iowa, and sent it to Des Moines, Iowa, and instead of delivering the package to North Liberty Iowa, the idiots sent it to Greensboro, North Carolina, and it is sitting there. I sent two packages out on the 15th, delivery 2 day, guaranteed by the 18th, One showed up today, 12/21/2014, and I mailed a third package out on the 18th from Florida, and it got delivered today. The package not delivered has over $500 of Christmas gifts. I am beyond pissed. I am calling Washington DC tomorrow, Monday, 22nd. I have family coming to North Liberty from Tenn., and from Ft. Riley Army base for two funerals and to spend Christmas with my daughter, now it looks like seven people will not have Christmas from us because I do not have another $500 to spend.


faisal A December 3, 2014 at 11:24 am

I sent an international mail on Oct 23, 2014. I used the Express international. Which is the best service. I paid about $50 for the shipping .and it was only supposed to take 3_5 days to be delivered. Now it’s Dec 3, 2014 and package is still not delivered. No one knows where it’s at. I have contacted you guys so many times and I have filed over three inquiries. And every time I call they would tell to wait another 5_8 days. When using one of your best services, I should expect to have my package delivered on time . Or one or two days late. Not over 40 days.
Please I need help with this matter.


BETTY December 21, 2014 at 9:30 pm

Call Washington DC…You are not alone. I will never use the postal service for anything important again. I am calling Washington in the morning. They had better overnight it now. What idiots. It was going to IOWA, got to one hour away, and the idiots sent it to Greensboro, NC, and now it is setting there in a black hole.


LPHJ October 18, 2014 at 3:25 pm

I live at 365 E 183rd street in the Bronx. USPS doesn’t deliver packages to your door here. They said because a few years ago a carrier was assaulted ( I wasn’t living here yet) so they don’t bring packages to the door. Im sorry someone was hurt but what does that have to do with everyone else. I am sure this wasn’t the first carrier in history to be assaulted but the fact remains that we supposed to get a service provided. FEDEX delivers to the door here. Maybe the post office administrators should wonder why would someone hurt the mail carrier. From what I went thru over my package and how the supervisor spoke to me maybe the carrier was being too disrespectful because that’s what has me taking time out of my Saturday to write this email. Postal workers have changed over the years and if the U.S. Postal Service expects to keep customers something must be done about the quality for customer service.


Andy October 17, 2014 at 12:42 am

I’m really saddened by the current state of affairs at the Post Office.

My carrier had a certified letter for me. Unbeknownst to him, I was watching him. He placed the “sorry we couldn’t reach you” notice in my mailbox and walked off. I chased after him and asked if my doorbell was broken. “Yeah, I tried ringing it.” I WATCHED HIM. He didn’t.

Further, I live 5 blocks away from a Post Office. About a year ago, they moved my collection point to another CITY, about a 20 minute DRIVE from my home. So if I’m not home, or if my carrier lies again, I have to drive 20 minutes away to get my mail.

Finally, I received an online confirmation that a package I was not home to receive would be redelivered today. It was not.

I know you get a lot of angry notices here. I’m sorry to chime in. The USPS was, in my youth, the envy of the world. What has happened?


BETTY December 21, 2014 at 9:31 pm



C. Kelly October 10, 2014 at 2:27 pm



Victoria rosenberg January 6, 2015 at 4:44 pm

The post office sucks! We have been missing checks . In addition the coupon mailers are coming with the coupons torn off before I get them.
This is extremely aggravating. One mailman won’t deliver if it’s garbage day and they put the cans infront of the mailbox. Get your lazy ass out of the truck and do your job. W t f????


Kay Cee October 4, 2014 at 11:49 am

In Long Beach, CA, there is a prevailing culture of “who cares?” among ALL the postal employees. On two occasions, I paid $12 extra (each time!) to have a small envelope delivered to my door with signature required. BOTH times, the carriers were too lazy to ride the elevator to the 3rd floor and bring it to my apartment, where I was positioned directly in front of the OPEN door…waiting for hours. BOTH times they screwed me. The carriers just stuck their infamous “sorry we missed you” B.S. slips in my letterbox in the lobby. I had to walk 6 blocks to their distribution building each time to pick them up! THEY ALL LIE. I’ve lived on 1st Street, 2nd Street and on Walnut Ave. THEY ALL PULL THE SAME CRAP. When you complain, everyone behind the window just looks at you like they have no idea what you’re talking about. Don’t even BOTHER using their LAME website to schedule a package pickup. They WILL NOT come to get it! You will, however, receive an email telling you they picked it up. EVEN THEIR WEBSITE IS PROGRAMMED TO LIE. I say ABOLISH the USPS and contract it out! These lame people wouldn’t last 1 day if they had to work for a REAL business. PATHETIC.


Ruth October 3, 2014 at 10:06 am

My sister mailed an envelope to me on Aug. 28th and I have still not received it. It contains old family photographs which have sentimental value only. I was told it arrived at the ISC in NY on Aug. 30th. Why is it still sitting there? The USPS site does not provide adequate information, a telephone call yields only a tape which sends me around in circles! Absolutely lousy service!


Continuum Pediatrics September 25, 2014 at 12:39 pm

Over the last 6 months or so we have had a lot of issues with this Chesapeake post office (Battlefield Blvd location) and the workers within due to an issue with our business reply mail. We have tried to resolve this issue once we knew what the issue was but must say we have met several negative attitudes during this transition that is unacceptable in any business. To begin, we moved into this Chesapeake location in November 2012 from our prior location in Virginia Beach where we resided since January 2005. We are a pediatric homecare nursing agency and receive mail (nurses notes) weekly thru return mail from over 80 households located within Hampton Roads and Eastern Shore. We have always given our clients return pre-addressed envelopes with postage already on (thru our postage meter). The Clients in turn on a weekly basis insert the weeks’ worth of nurses notes and places it in their outgoing mailbox at their home. We never had any issues with the post office located there for the 7 plus years we were there. We continued to do this after moving to our Chesapeake location and did not have any issues until we were notified December 31, 2013 ( a year after moving in) via mail from Mae Valdez BRM/BMEU Clerk that we needed to open a Postage Due account as we had on several occasions needed to pay additional postage due on these return envelopes. We assumed we did not have enough postage on the envelopes for its content so we added more to the envelopes. We opened this account in January 2014 as instructed. We continued to have issues with incoming return mail unexplained with continually needing more postage and was informed again 6 months later on June 6, 2014 by same Mae Valdez BMEU/BRM Tech that we now needed to open the Business Reply Account and that we needed special envelopes with a barcode to utilize this as well. So approximately 1 year and 6 months after we moved to this location were we formally addressed and spoken to about the correct way things needed to be. This account was set up on July 11, 2014 (with Norma) at a cost of $905.00 in fees. Once account numbers and permit numbers were received envelopes were ordered. We were told that we could get refunds on the unused postage that was on envelopes in the homes. Any undated or dated unused within 60 days was to be refunded minus 10%. A total of $715.60 has been refunded and placed into the BRM account to date. The very last refund amount processed I was told by Mae Valdez that they could not do because we had done too much. I asked to speak to someone above her who in turn did process this amount. We are still waiting on a refund dated 8/26 in the amount of $1562.82 which was processed by Mae Valdez in the Chesapeake branch and forwarded to the main Richmond office. Unfortunately while waiting for this refund to come in our account ran low and funds were needed in order for them to deliver the parcels to us. We requested a check from our Corporate office to apply to this account on 9/16. I delivered a $500.00 check to the post office today 9/25 and this was added to the account. Once this transaction had been completed I informed Clerk #4 that we had been notified of pending deliveries and charges as follows:
Sept 9-pending 3 items 22.59
Sept 9 – pending 14 items 50.33
Sept 10 – pending 1 items 7.88
Sept 10 – pending 14 items 43.61
Sept 12 – pending 5 items 12.62
Sept 11 – pending 18 items 54.21
Sept 15 – pending 15 items 42.27
Sept 19- pending 11 items 36.08
Sept 19- pending 1 item 7.99

Upon asking Clerk #4 to get these 81 envelopes filled with patient information she stated she could not do it and brought the paperwork back to Mae Valdez whom she stated was in charge of this. She returned to tell me that she was busy and would not be able to get to them until later and we would get them Friday. I asked her if we needed to return tomorrow or if the postman would deliver and she said “I don’t know”. I was trying to explain the importance of our obtaining these envelopes as soon as possible but she stopped helping me because she did not have time and said she had other customers and actually even called the next customer up while I was still speaking with her. There seems to be ongoing issues and no one is willing to step up to go above or beyond to help rectify any situation when a problem occurs. It is a ‘not my job’ mentality among some of those employed there today. We as a business in Chesapeake need to be on board with this post office as we utilize the mail in our direct business and having this type of customer service makes a working relationship very strained and difficult and we look for a resolution to this matter. Without the corporation of the postal workers in this branch this will never occur and when any issues arise they cannot be resolved timely or accurately. Communication and customer service is key to any good business. I returned to my office and let the Director of Nurses know what had transpired and we both then returned to the post office to see if we could clarify things. We were greeted by a post office greeter (Mrs. Wright) who asked if we were picking up mail. I explained my prior conversation at which time Clerk #4 continued to state “I told them tomorrow, she’s busy”. The greeter did go back and check with Mae Valdez who told her to tell us she was in the middle of a few things but if we wanted to wait we could. We chose to wait. After several minutes passed, the greeter approached us to say that she had been told by Mae Valdez that she was too busy and couldn’t get to it and we would need to wait until tomorrow. We asked about later today and was given a phone number to call Mrs. Wright later this afternoon and she would check for us to see if it had been done and if they were able to be picked up today before close of business or not. In the past we could bring in the pending sheets and give to any clerk who could just go back and get the envelopes within minutes. We cannot understand why today is any different. This type of relationship is not beneficial for either business and needs to be rectified immediately and we are now at a loss as we have spoken already to all main contacts at this location and continue to reach dead ends.


Susan August 29, 2014 at 10:57 am

Postal Office in Miami at 11000 SW 104th Street does not pick up phone. Calling the number for an 1 1/2 and just rings off the hook. Occasionally someone picks up and then hangs up again. This is just beyond any respect of the people who pay for this service and their salary!


Kay Cee October 4, 2014 at 11:59 am

Nothing new, Susan. Our crappy post office here in Long Beach, CA NEVER answers their phone. The funniest thing about it, though, is that the USPS Customer “Service” 1-800 number is where I got their phone number from! I let the phone ring 100 times once, before verizon cut me off. So I called right back, another 100. I did it until it had rang 500 times…nobody picked up. And nobody ever will. And they wonder why they are BILLIONS in debt. Welllll, DUH!!!! They SUCK.


Nathaniel wallis August 16, 2014 at 2:39 pm

I love the carrier that delivers my mail… -_- great guy!!! Delivered my check books to thieves and lost my wedding package that I need for my ceremony… I hope he gets fired im gonna call until something is resolved I’m not paying twice for something that “was delivered” but for some reason I don’t have it! The management at the place seems to be protecting that guy I’m going in today to make a scene :)
P.s. You don’t want your business to be over ran and taken over by ups and fed ex yet… You continue to drop the ball and expect people to love you and support this organization?!? HA!!! I’m 25 and if I see this now just wait the younger generations are noticing and it won’t be long before you all lose your jobs. Have a nice day! :)


Chris Kaffer August 15, 2014 at 6:18 am

My wife and I received a solicitation from Planned Parenthood, an organization that we support. What I assume to be a USPS employee wrote “How do you know for sure? How do you know your (sic) not commiting (sic) murder?” on the back of the envelope (I’m happy to share the pic and stamped mailing specifics). We live in a community where our central mailboxes can only be accessed by homeowners or postal employees via keyed entry. Thus, the likelihood of non-employee tampering is low. Would love to talk to someone regarding this clearly inappropriate, if not illegal act. To be honest, I consider the notion of an employee that knows our address, and who feels compelled to write on our mail a threat. And, of course, I’ve already shared this through my social media channels. Getting quite a bit of buzz.


Edward Chatman August 9, 2014 at 8:04 pm

I paid for express mail and waited all morning fro the mail carrier to ring my door bell. I went out to my car to get something and there was a notice on the door saying they tried to deliver the package but couldn’t. This was much to my surprise considering that I never heard the door bell ring which means now because it’s a Saturday I can’t get my very important package until Monday.


Joe July 16, 2014 at 11:14 am


Just wanted to say that the US Post Office is the most incompetent, mismanaged organization I have ever dealt with in my entire life. Nobody cares about anything. Typical government organization. Pathetic!!!!!!


Shiela July 2, 2014 at 4:10 pm

Love your phone system it says press 1 for customer issues, or press 2 for all other inquires or hold and someone will be with you shortly.



Mike July 14, 2014 at 10:12 am

Exactly, I couldn’t agree with u anymore..
Terrible on the headquarters part, what a


Reed Hallowell June 25, 2014 at 3:48 pm

This is my postal nightmare:

1. On monday when it was expected to be delivered and on the truck I was at home all day, no buzzer, no notice was left, and the package was first class with sig confirmation. There was no buzzer all day, and no notice left on the door what so ever. So I called the sorting/distribution center in Chelsea, MA where packages come from. I was passed between 3 people while never knowing who I was being transfered too. It was very confusing and the people were quite rude. I finally got in touch with someone who said the delivery driver could have left it in the truck by accident or it just went to Winter HIll (the local PO) and I should pick it up next day.

Tuesday: I called the WInter HIll office and went down to pick up my package at 10:30AM, I am told there is no package there for me even though it says so on the tracking and finally they called the Chelsea supervisor who told them to take down my name and number and they’d figure out the problem and call me next day. NO CALL AT ALL THAT DAY AND NO DELIVERY.

Wednesday: Tried calling WInter HIll, no response. Walk down, it’s closed early at 3:15PM. I then call Chelsea to talk with a supervisor but all of them had gone home already so I talked briefly with a Chelsea only supervisor who was extremely rude and instantly hung up on me. Check mailbox just in case, NO DELIVERY.

My last ditch effort is now to go down to the Somerville PO (IF ITS OPEN WHEN ITS SUPPOSED TO BE) and talk to them tomorrow about the situation and what can be done. But eitherway i’ve been faced with unprofessional liars who lead you in circles. I will also be requiring them to call whatever their boss is or postmaster about this issue.

I also have an inkling that since it was scanned (in the possession of the driver) and says a “notice was left” even though it wasn’t that and has no vanished from the local PO and from the driver and hasn’t been delivered since that the usps delivery driver is actually STEALING FROM ME. This is no good from a government run entity….

0/10 experience, will be contacting your post master or nationwide supervisors soon.


Melissa Thomas June 25, 2014 at 1:48 pm

To whom it may concern,
I have often wandered why, if at all possible that I do not use the postal system and yesterday and today have just reaffirmed that decision. I was expecting a package from overseas. The last known “detection” of the package was on 06/19/2014 at 0234am in Columbia, SC. It is currently 06/25/2014 and I still do not have my package. The post office is only located 45 minutes from my front door. There is no additional information on the website. I called the local Bamberg county post office only to be greeted with uselessness and inefficiency in trying to locate my package. NO ONE seems to be very concerned or helpful with this matter. I have called the 1-800 number to complain, I have called consumer affairs to speak with someone there and it really doesn’t seem to be a big deal to anyone except me. I will not stop! My next step is to contact Megan Brennan the COO of the postal system and then to contact Patrick Donohue the Postmaster General. This is absolutely ridiculous! I hope all parties involved with see this. I will not stop until I reach the top with this issue!


George A Sanders, Sr. June 24, 2014 at 12:18 pm

Re: No Service and an attitude with the Littleton, Ma 01460 Postmaster
To: The Most Honorable Magan Brennan, Patrick R. Donahoe and Joseph Corrett
First and foremost, I would like to take this opportunity and let you all know that I paid for a service that was to take two days ended up like taking nine days. I had to track down the mail to see if it was received. The Priority Mail piece sent to Niagara Falls, NY 14305-1364 under Tracking # 9114901123086643509747 was “NEVER” scanned in the system after it was scanned at the time of mailing. I know that I paid for a service and the U. S Postal Service failed to provided what I purchased; the Littleton Postmaster attitude is that she does not care when it was to get there, but it got there; I’m not giving the customer’s money back. I filed a complaint with the Posta Serviced online and the complaint was investigated by the Fitchburg, Ma 01420 Post Office and there was no tracking data on file. I also want you all to know that the Postmaster has such a nasty attitude; I told her that I would fire her as Postmaster – she don’t care – I have to Postal employees that can confirm to you all that no data was in the system days after the mail was do be delivery. I’m not happy the way this Postmaster talked to me and treated me. I’m going to call your office and see if I can speak to someone there; by the way, when I told her that I was online writing a letter to Mr. Donahoe, she “didn’t care”. The Post here may not give me back the money I paid for the mailing; But, I will make up a sign and stand out in front of this Post Office tell the public how I was treated and talked to by this Postmaster. I’m a retired employee of the United States Postal Service, and I have a lot of pride about how I treated people and served them – many time the Post office problems are with the person that was promoted to Postmaster.

Very sincerely yours,



Joseph Boquing June 19, 2014 at 4:33 pm



Holly May 13, 2014 at 9:22 pm

Today I dropped off a few fragile packages and kindly asked the clerk (after some rude comments were given about not “feeling” like bringing in my packages and that they might be too big – even though they already had labels) to be careful because they are fragile (as she was tossing them around in front of me, “fragile” stickers and all…). The woman – named Nancy – proceeds to pick up one of the packages and THROWS it on the floors and says, “You should be packing them so that they can withstand this!” And then tries to argue with me about how fragile items should be packed. I left stunned and shaking with anger. Fingers crossed that our products arrive to our customers safely and that we can somehow get this location to clean up their customer service. Sadly, this is not the first time we have been treated like this. This is not how you treat customers who spend THOUSANDS OF DOLLARS A MONTH shipping with you like we do! Setting up our UPS account as we speak. Oh – it’s the post office at 4660 Lipscomb St NE Palm Bay, FL. Hope that whoever needs to see this does.


brandy Nelson May 10, 2014 at 3:09 pm

HI. I am having a problem with my local post office, in Grovetown, Georgia. I was tracking a package of clothes I ordered and I was said to be delivered to my house on may 8th of this week, when I got home there were no packages. I called the post office and they looked it up via the tracking number and told me it was at my house, I told them that’s my problem, it’s not here. he took my contact information and told me that all the carriers were gone home and that he would call me in the morning after having spoken with her. The next morning I did not receive a call, so I called them, I spoke to a lady named Darla. she put me on hold for about 2 minutes after explaining my problem and told me that my carrier was going to look for it that day (may 9th) and I said ok, we hung up, so im thinking she’s going to knock on doors that day. I received my mail and still no package. So I called the post office again, Darla answered, after I said who I was she says to me, “I told you I would call you when your carrier came back in.” which she did not. we hung up. She later calls back and tells me that my carrier said that she delivered it today and the reason it was mis-delivered the first time was because the send to address as faded so she couldn’t understand it, (so why not take it back to the post office to have the address verified instead of taking a GUESS on where it was to go). I check the mail again and it’s a package but not my package. I call back and say that’s not the package you all lost though and she says “I don’t know what to tell you, go online and file a claim.” we hang up. she calls me again about 5 minutes later asking me who the pacage is from, I say, ” Charlotte Russe, coming from OH.” she says, “well I have a package here from Wetseal for you” I responded, “Yes that’s a DIFFERENT package I ordered that im ALSO expecting this week, but not the one that’s lost.” we hang up. So at this point i’m wondering does my carrier even know what she’s suppose to be looking for? How are they telling me they are looking for it when they don’t even know who it’s from and what it is? I have the same carrier every day, I don’t understand how it’s so hard to think to yourself, “oh that’s the package that was hard to read, I left it here, let me knock on their door during my route today and see if they still have it.” It’s not the first time she’s mis-delivered mail, mistakes happen, but acting like it’s not your problem and not taking steps and precautions to find and properly deliver mail is un-expectable. I paid money for the clothes that were lost, they were not free or meant for anyone else. Not once in my 3 days of dealing with this problem has one person I spoke to at the post office apologized for the inconvenience. And on the day after the suppose delivery date, that morning I left a note in the mail box for my carrier saying what the package was and who its was coming from and where, so she should have known at that point what to look for.


Jennifer May 9, 2014 at 7:46 pm

I have been waiting for a check for about a week now. It was sent from Los Angeles and I live in fullerton. Based on tracking it went from Los Angeles to Anaheim to city of industry. I called because that seemed odd. After waiting on hold for 30 mins a lady named Liz answered. I explains my situation and she said she didn’t know why it was traveling in that order. I asked what can I do. She said nothing. She laughed and said there was nothing I can do and there is nothing USPS can do. I am very upset what kind of customer service is that. I will never ever trust USPS with my money. I asked to talk to a manager or a crop oat personnel so I can receive help. Liz said there is no manager or corporate number ten hung up on me. That is the last time I ever call your customer service phone number. I suggest you do something about this because if not you will lose many customers .


Matt M May 8, 2014 at 8:56 am

How about not working your PSEs 7 days a week! They are not robots and need at least one day off a week! Your Cincinnati processing plant is forcing all PSEs on tour 1 to work 7 days a week! They are becoming fatigued and it is becoming unsafe for them to work!


Soledad Beltran April 22, 2014 at 8:46 pm

Can you help me out I’m having a bit of trouble I need the correct e-mail address to where to send the messages, also need the correct fax number to send a employment application, and to who I have to direct myself to.


Jamillah April 17, 2014 at 4:39 pm

James Byrd, site manager of the Riverdale, IL office located at 661 W. 138th St. Riverdale, IL is beyond despicable to customers and customer PACKAGES. He blatantly told a customer that he nor his carriers are responsible for her package that was lost. I have had MANY packages lost and not delivered through this office. He is the site manager and REFUSES to address the issues caused by lazy employees. A simple retraining or stronger oversight could resolve HUGE problems such as lost federal documents, cheques, and business mail. It is imperative that this man is removed. He is under the impression that the USPS will do nothing about it…and I’m starting to belive it as well.


chris April 8, 2014 at 5:59 pm

Gravesend Ave U Brooklyn, NY is one of the worst in brooklyn. There is always long lines at any given time and only 2 tellers. People are always fed up. lines usually go to the door. This place needs to be checked out , they need more employees to work the window.


PG April 8, 2014 at 3:59 pm

We have complained about our local Post Office numerous times in the past and still subject to mediocre service.
If our packages aren’t been ripped open in the past its Racist Carriers stepping in our Flower Beds destroying our property.
I say Racist because we are African Americans & almost all the carriers that we have had issue with were all white.

This barrage of harassment would not happen if we were white & we would like to see all the guilty parties FIRED..
The management at that facilities either condones it our helpless in fixing the problem.
We would like to see swift action taken in correcting this government institution.

Thank You


Vanessa Adames April 7, 2014 at 8:10 am

Good Morning,
Brownsville Post Office is the worst, the employees do what they want, the phone line is always busy, they lines are always long, they employees (CS) always have attitude, they change their business hours, they put the mail in the wrong box. They do not mail out the orange slip for H & M and other companies. This has been going on for at least 3-6 years.

Please come and visit this post office so you can see for yourself.


Scott Wallace April 3, 2014 at 3:34 pm

I have several complaints, The first is that the City of Industry, CA sorting center intentionally lost my package. I attempted to speak with the Plant manager by the name of of Steve Worley and I was only able to speak with his secretary “Karen”. I was told by Karen that the City of Industry, CA Sorting plant mis-shipped my Priority Mail package to Denver, CO sorting facility. Then to make matters worse, the Denver, CO facility sent my package to Bell Gardens, CA sort facility. No one really knows where my package is and no one seems to care about whether or not I get my package. Karen had stated to me that “The USPS just does not have the time to care about my package. My next complaint is at the Valle Verde post office in Henderson,Nevada. Each time I am supposed to get a package that is too big for my P.O. box there, they could put my package in a Pick-Up Locker, but no, they decide to leave a Yellow pick up Mail ticket, then to make matters worse, they decide to insist on Photo I.D. that has to have my address on it, then they copy down personal information from my I.D. so that they can have my Secure information for? I also have had times in the past where they have illegally held my mail for a week at a time and then finally put the accumulated mail in my P.O. box when they are “Ready to release my Mail”. Sounds very creepy, and this is the best mail system in the world? If that’s the case I sure Don’t want to know about another mail system in the world that would be worse. The U.S. mail system should be Dis-banded. By the way, my tracking # for the package that I still do not have after 7 days of waiting is:


tracy king March 27, 2014 at 8:48 pm

My mailman is putting my mail in other peo ple box over and over again


Jamie March 27, 2014 at 7:28 pm

The post office in irvine, ca on 1 league, irvine, ca 92620. This is a complaint about the so called “manager” AL HEREDIA. You should be ashamed to hire someone like him. All he does is treat customers terribly. He is very unprofessional and talks to people like they are pieces of crap. I stood and watched as he attempted to help person after person in line talking to them all in the most rude way I have ever seen in my life. He should be fired!! Corporate needs to look at the yelp reviews for this post office site and really change things up and hire new people.


Betty March 4, 2014 at 12:44 pm

I ship a package (books) international to Hong Kong China by using the USPS serivce, but with the tracking # LN795671612US last update was 2/17/14 at Chicago, IL. I have been calling many times to different department (Chicago outbound customs, Chicago USPS Intl outbound and my local post office), all three department telling me difference store of where my package is and they are not taking the responsibility at their place. Right now, I canno tell what happen and where it’s at since my friend from Hong Kong told me he didn’t recieve it. It’s been over 3 weeks that I send out from 2/14/14. None of the people I called to USPS willing to help me.

I hope to get a answer from someone or high level manager to help to track my package. Thank you.



Shirley Walker March 3, 2014 at 9:16 pm

I don’t know where to start, it’s a number of things I have to address. I ordered some shoes online and when, I looked up the tracking information it said my package was delivered on Friday February 28, 2014 at 5:56. However, I didn’t receive my package. I called my local Post Office to inform them that I didn’t get my package and they basically told me it was not their problem and I should call the company and explain I didn’t get my package. The mail carrier claimed she left my package at my door, but I was home the whole day and didn’t get my package. I spoke with the supervisor and she implied that, I got my package and is just saying I didn’t. Say what? I’m trying who’s going to be responsible for my missing package?


maureen o'mahony February 27, 2014 at 3:21 pm

I have emailed and visited the USPS i can’t find a number for your ceo pls have him call me at 516 993 XXXX for i am filing a compliant with the BBB.

516 993 XXXX maureeen o’mahony pls leave a direct nubmer you need to wait two hrs on the 800 number thank you very muc


Zuzana Long February 18, 2014 at 1:51 pm

Since I am unable to get a helpful response from United Postal Service Office on 3400 Coit Rd, Plano TX 75075. I am turning to you as a last resort. I stopped receiving my mail in mid-January without notice and for the past 3 weeks I called, visited in person the postal managers without any answer. They told me they received a notice about me moving out, but when I asked them who send it or proof of the notice they claimed that they lost it. I am living at the current address for the past 2 years and no one sent in any move out notification. The post office manager was very arrogant and very insulting to me when I asked him where is and when will I receive my mail from the past month. He said my mail is traveling around the Dallas area and cannot be tracked. The undelivered mail cost me several thousands of dollars in loss. I have my pay checks in the mail, my new insurance card for me and my daughter and many bills that I will have to pay late fees. I am a single mother with no family and my 7 years old daughter got very sick and I could not take her to the doctor because I did not have the insurance card and my paycheck. I have no words of how these people destroyed my life and I have no ways to fix it.


Jasmine cirino February 13, 2014 at 5:55 pm

I have a complaint about the mail carrier for my house. I am really discusted about the dilevery service that I pay for and don’t receive. I payed usps for a package extremely important to me it was garrenteed for delivery on 2/13/14. Before noon. I was inconvenienced to wait for this package n the mail deliver put a slip in my mailbox stating that he came n no one was home. I was waiting for him since 8am. 1st of all I would not pay for next day dilevery if I was not going to be home. This is not the first time he has done this. I believe if i pay you for something you should deliver. I looked it up on line n he said he came at 11:am witch is false, I can prove it due to I have two cameras in front on my house.

From a really unhappy customer…


S.Damon February 10, 2014 at 11:56 am

I am writing because I am not receiving my mail but getting someone esle mail and I live here, So I would appreciate if something can get done about this my old address if need is XXX Eastlynne Ave Balt. MD 21223, New address XXXX Penrose Ave Balt. MD 21223


Dawn Misty Thompson January 18, 2014 at 4:02 pm

I Dawn ( ” Misty ” ) Thompson is writing u this letter 2 inform u that I put a change of address in a couple of weeks ago. My old address is XXXX S. Madison Ave, Yuma Az, 85364. My new address is XXX S. 1st Ave Apt X, Yuma Az, 85364. Can u please fix it so my mail can be sent 2 my new address. Thank u Misty Thompson


b bennett January 16, 2014 at 5:19 pm

Why does the Fort Worth District management team think that they can directly change an employees direct request for Annual Leave through the ERMS system to LWOP? When a confirmation number is issued, do the managers not receive this information electronically? Why can they not be held accountable for denial of direct benefits as outlined in Ops. Manuals and Union Contracts? How long must we endure the abuse heaped upon us by horrible management teams? It is time for a change in the attitudes of our lower level managers! LWOP’d 24 hours of requested Annual Leave! FMLA approved and certified!


tracy king December 19, 2013 at 8:01 am

I have a complaint , about my mail carrier .lm not recieving my mail .he is putting other people mail in my mail box l live at XX ludwig lane, si ny 10303., he puts 45 , 39, 37, 41, in my box.where is my mail.he is the worst.he is leaving packages in the van saying that’s nobody home .we need another mailman he’s horrible.


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