U.S. Postal Service Corporate Office - Corporate Office HQ

U.S. Postal Service Corporate Office

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[Total: 101    Average: 1.9/5]

U.S. Postal Service Corporate Office Address

United States Postal Service
475 L'Enfant Plaza SW
Washington, District of Columbia 20260

Contact U.S. Postal Service

Phone Number: (202) 268-2000
Fax Number: (202) 268-3488
Website: http://www.usps.com
Email: Email U.S. Postal Service

U.S. Postal Service Facts

Date Founded:
Founding Location:
Number of Employees:

U.S. Postal Service Executives

CEO: Megan J. Brennan
CFO: Joseph Corbett
COO: David E. Williams

U.S. Postal Service History

The U.S. Postal Service (USPS) is also known as U.S. Mail and the Post Office. It is an independent agency of the U.S. federal government. They are responsible for providing postal service to all Americans at a uniform price and quality, regardless of geography.

The USPS has its roots in 1775 when Benjamin Franklin was appointed the first postmaster general during the Second Continental Congress.

The Post Office Department was created from Franklin’s postal service in 1971. It was transformed into its current form in 1971 under the Postal Reorganization Act.

The USPS stopped receiving taxpayer money in the 1980s. The company had its peak volume in 2006 but revenue dropped sharply due to a recession-influenced decline in the overall volume of mail.

In 2012, the USPS employed 515,144 workers with a fleet of vehicles of 212,530. The USPS’ revenue for 2012 was $65.2 billion, with a loss of $15.9 billion.

The USPS faces steep competition from package delivery services such as FedEx, DHL, and UPS. In addition, the company must put $5.5 billion annually into an account to pre-pay retirees health care costs.


U.S. Postal Service FAQs

Question 1: What is the phone number for U.S. Postal Service?
Answer 1: The phone number for U.S. Postal Service is (202) 268-2000.

Question 2: Who is the CEO of U.S. Postal Service?
Answer 2: The CEO of U.S. Postal Service is Megan J. Brennan.

Question 3: Who founded U.S. Postal Service?
Answer 3: U.S. Postal Service was founded by in .

{ 206 comments… read them below or add one }

jay Dregni July 13, 2018 at 12:23 pm

Amazing that the postal service could decipher the writing and spelling of my 6 year old granddaughter. I am sending a copy of the envelope to head of USPO and Pequot Lakes post office.
Many thanks,

Jay Dregni


David Rivera July 2, 2018 at 2:17 pm

EAST HARLEM NEW YORK CITY – The couriers pretend that they tried to deliver packages, meanwhile you were home all day and nobody knocked on your door. They leave DELIVERY ATTEMPT slips inside of your mailbox which proves they got into the building, meanwhile they never go up to your door to actually make delivery. In one case I had to request RE-DELIVERY 3 TIMES and still the local 135th Street – 5th Avenue branch failed to try and deliver…they NEVER bothered to re-deliver period. I was forced to request a refund on my order from the shipping merchant. To make matters worse, I was actually on the phone with 2 different branch managers and STILL they failed to comply with USPS delivery policies. I SUSPECT FRAUD…I SUSPECT THEY COULD BE RUNNING SCAM GAMES TO TRY AND STEAL PACKAGES. You sometimes find these couriers without uniform, on mobile phones or even smoking on the job.


danny dyer June 23, 2018 at 1:38 pm

the memphis tn distribution center apparently has one of two problems. an identity theft ring or incompetence either way is unacceptable. i have contacted the oig, consumer affairs, filed a missing mail complaint on the usps website, contacted the postal regulatory committee the state department and the federal trade commission. so far no one cares about this issue. to make it worse, i am not the only one this has happened to. i talked to my financial institution about it and the individual there had the same problem five years ago. i brought this up to the oig and asked why nothing has been done to correct the problem and got dead air on the phone. everyone i have talked to keeps blowing me off and referring me to someone else who refers me back to the other person. they just dont care that this is a bigger problem than just my mail being lost or stolen. if it is being done to me, it is being done to a lot of other people also. if your identity has been stolen, as mine is now exposed to the risk of being due to the item that has been lost/stolen, start looking at the usps and what you were expecting in the mail.


amanda June 22, 2018 at 4:41 pm

I would just like to say that I am very disappointment in the USPS. It clearly states in the t handbook book that if a person applies for a job with them and has a back ground that if it has been 10 years since the charge , that they have proved they have worked on being better like going back to school and pass all the tests that they would give you a chance. its a big fat lie . the person who did the interview was all excited until they heard there was something on the back ground which they was told about. it was over 20 years old and it was I bought something and it turned out to be stolen , i was only 17 teen. he acted like he didn’t know anything about the post office giving second chances . they need to read there handbooks and know the rules before interviewing.


Tom March 18, 2018 at 10:18 am

The Miami post office is the worst.(SW 186th St Miami) When you send a package with tracking they DO NOT scan the piece at the Post Office. You have to wait until it arrives at its destination. I told them about the problem and they told me to make sure it gets scanned drop it off at the Post Office. Why should I have to do that? What am I paying for. The laziest bunch of workers I ever saw. Do not even try to call them they NEVER pick the phone up.


Valdormar Hauslendale February 21, 2018 at 4:29 pm

OK here is the issue, ISC NEW YORK NY(USPS) is holding packages for weeks and even months for no reasons at all. I myself have encountered time and time again this very issue. Anytime I have a package go through ISC NEW YORK NY(USPS) it just sets around for over 2 weeks before being passed on to Jamaica NY facility. “That is another issue all to itself” Here is the latest issue for me personally.

My package just setting at ISC NEW YORK NY(USPS). It has been setting there from Feb. 14, 2018. What is going on. If my packages go through ISC LOS ANGELES CA (USPS) it takes only 3 to 4 days for it to be delivered to my door. Not weeks on end or months later. I demand answers along with a few other millions of people that are having the same issues with the same USPS facility.

Valdormar Hauslendale


Meilalie Buchanan February 5, 2018 at 8:29 pm

I’m so upset that the ( Priority flat rate boxes are expensive now, ’cause price is raised) and I sent something overseas and I get the date that the packages should be there and every time it never delivered on time. I understand if it dose not get there like a few days on the estimated time, But couple of weeks is not acceptable. Hopefully you guys can do something about this like a few days on the estimated time, But couple of weeks is not acceptable. Thank you very much, Your loyal costumer.


Tammy December 18, 2017 at 7:17 pm

We have been trying for 3 years to get mail delivery correct! We have called we have gone to the post office and we still get the wrong mail! This is unacceptable! I receive there checks, credit card statements and all. I can’t believe it’s 3 years and the United postal service is still messing this up!


Harold December 18, 2017 at 1:53 pm

Had my passport and travel visa send with Sunday delivery from Hawaii to NYC. 3 days later, hasn’t arrived, no discernable information on the website, impossible to get through to sending post office by phone. NEVER TRUST the US POST OFFICE!!!!!!


TALISHA M JONES December 6, 2017 at 11:58 am


My name is Talisha Jones and i live in Atlanta Ga and i want to inform you about the experience that i have had with the Fulton Industrial branch here in Atlanta Ga. I rarely have to contact the post office about anything but when i contacted them about delivery. They delivered my package on 11/30/2017 and i was not there to sign so they left me a slip saying that i can pick it up or have it redelivered so I Scheduled a re delivery for 12/02/2017 and i waited for the package to come and it never came. When i tracked the package i was told it was a delay. So i rescheduled the re delivery for 12/05/2017. I called the 800 number at the post office to find out what location my package was at to see if i can get my mom to pick my package up due to the fact i was not going to be home to sign the package. Rep that answered the phone was rude and disrespectful and when I called i told the rep that i was looking for my package rudely she stated “so are you and 200 other people” when i told her the issue i stated that the package was delayed and i wanted to see if my mother could pick the package up. The reps stated to me she didn’t see where there was a delay with my package on Saturday. So i asked her if there was no delay on Saturday why was my package not re delivered when i asked for the re delivery she stated very rude “I don’t know i will have to contact the carrier and give you a call back” So i waited for a call back and never received one so i called back the next day and asked where my package was and the rep was rude again and said “Its here at the location do you want the carrier to deliver it or pick it up” so i asked her what time will the carrier be at my house if i ask to have it delivered she said i don’t have a specific time either you want it delivered or pick it up. I asked that it stay at the location so i can pick it up. Not realizing that i wasn’t going to be home that day i wanted to pick the package up i asked if i can pick it up the next day and the rep stated yes. I called today 12/06/2017 and asked if the package was still there and when the rep answered the phone she said in her rude voice ” Didn’t i talk to you yesterday about holding the package today i said yes i just wanted to make sure they were still there and again very rude she stated yes the package is here for pick up. I asked for the manager and of course she told me that he was not in. I cannot believe that i was treated with so much disrespect from the place that i rely on to bring me my mail and care for my packages.


R.A December 4, 2017 at 1:32 pm

I have sent my package from Mississippi to New Orleans, since 24th of November 2017 and i have been tracking it and it keep going in a circle. The package first got to New Orleans which is the original destination, then the package was sent back to Jackson, MS. After 3rd day, it was sent back again to New Orleans and the package has been sitting in the distribution center for 9 days in New Orleans. It is 11 days today since i sent the package which contain a sensitive doXXXXent and it has not been delivered, I have called the customer service but they promised to call me back after 72 hours but they never called me back. This is terrible!!


Tashanna Greene December 1, 2017 at 11:08 am

This is the most unprofessional bs I have ever seen. I paid for my pkg to be delivered in 2 days. It’s been a week and no one’s semi to know where my pkg is. I have called the 1800 number and been on hold for 1hr Then the call just magically drop. I have still yet to receive my pkg. I purchase insurance and all. I am iears and no one seems to want to help.


John Tirrell November 22, 2017 at 2:04 pm

Dear Ms. Brennan:

We’re pleased the USPS is ready for Cyber Monday. We wish you would live up to the word in your title of “Service.” On Nov. 14th we did not get mail delivery until 7:55pm. We are at ZIP code 85718-1069. The following day I posted the following on the River Rd. station in Tucson, AZ due to my frustration. In checking it does not appear anyone at the station saw my post. Anyway, as usual, they did not respond. Therefore I am sharing my frustration and my post on this Facebook page with the hope someone at USPS sees it and will do something about how we’ve been treated for so long.

Yesterday our mail carrier arrived in the dark at 7:55pm. Recently our mail has been arriving over an hour later than it had been. When I enquired about this late arrival I was informed the overpaid local USPS management geniuses have instituted new policies that means the carriers after sorting the mail are leaving much later than they had been. It is this type of uninformed decision making that makes the word “service” in the U.S. Postal “Service” a joke. For over 20 years we have been at the end of our carriers route. Repeatedly I have asked that either the route be shortened or that our sub-division (Shadow Roc at Ina & 1st Ave/Christy) be put at the beginning of the route. Every time I have been rebuffed. I have come to the conclusion there is a reason why people “go postal.” Ineptitude and indifference seem to be the hallmark of the USPS. I rated the service Poor because there was not a lower option. I hope you can understand our frustration with the extremely poor service we have experienced for over 20 years. If I were to characterize the response from local management I would say they are apathetic toward the people they are supposed to be serving. I don’t blame our carrier I blame the incompetence of local management.

Let me add these are the management geniuses who when Tucson’s population approached 1 million inhabitants moved the Tucson processing facility and merged it with the Phoenix processing facility resulting in an decrease in collection times from Tucson USPS mailboxes, an increase in transportation costs so all Tucson mail is sent to Phoenix only to be returned to Tucson addresses, and increasing the amount of time it takes for a piece of mail to go from a Tucson location to a Tucson location. If they say this saves money I don’t believe them. I also don’t believe in the tooth fairy. I have a suggestion for the top management of USPS in Washington D.C–replace all Arizona management with actual experienced managers.


Mark Hutchison November 22, 2017 at 7:09 am

I took a CCA job with the USPS back in Sept of this yr, went through academies and began my career. When I interviewed I told the Postmaster I needed at least 30 hours a week to support my bills as I am a single parent. She said it would not be a problem if I did not mind going to other offices. In academies they told us you were guaranteed 4 hours if called in, but that rule does not apply to smaller offices. They are allowed to make their own rules! I got decent hours from Sept to the end of Nov and then they scheduled me just 2 hours for entire week and when I mentioned I needed at least 30 hours a week I was told there are no guarantees for new hires, you work what is available. The postmaster begged me to come work for her at this location instead of larger facility, saying she needed me! Two hours a week is not a need! I feel bad for quitting because I chose this career! Even though I was manipulated! Oh by the way, when other offices called they only needed me for about 2 hours they said, and they were not close by for that little bit of profit. I like other Americans only work because we are supporting our families and it’s hard to guarantee survival on maybe money! DON’T FALL FOR THEIR HOLIDAY EMPLOYMENT SCHEME!


DENISE KNIGHT November 8, 2017 at 9:44 am

I finally got a job where I didn’t have to rob Peter to pay Paul at least I thought. THE USPS IS THE WORST PLACE TO WORK!!! I hate that place with a passion I understand why the things happened at the post office I have lost everything if I didn’t have the landlord I have I would be homeless. Funny thing about it I didn’t steal anything, destroy anything ,came to work everyday in a clean uniform.The reason they terminated me they said I was UNSAFE! WOW REALLY PPL

Stay away from them they are TOXIC


Tanja October 28, 2017 at 1:51 am

I moved back to my house 6 month ago.was gone for a year.Payed for address change but for the last 6 month I do not receive my mail. My Insurance wants to cancel me cause they keep getting the mail back. Edison keeps getting my mail back. I have emails, phone messages from all the companies that the letters they sent out came back. I called the post office every week and they told me they would call me back and never did. They said they will fix it never did. Went to the post office. nothing. I really don’t want to go to court but if I have to I will. I do not want to change my insurance just because they are not able to deliver my mail. And then I would have to pay more. Not going to happen that I pay for their mistake. It also seems like that they do not care. 2 male managers and one female supervisor. they even said that they don’t care in a nice way. I hope karma will get them soon and will hit hard.
Funny thing is that I do receive mail from people that don’t live there. I own the house for 5 years now. And I know for sure nobody else has lived there except my husband and me.


Ms. Prince October 12, 2017 at 9:45 am

Good morning,

I have been trying to reach your office since 10/10/2017, and was on hold for over an hour each day. It is totally unprofessional for your automated system to say the wait time is 16-24 mins and have to wait on hold over 1 hour and still not able to reach anyone. I mailed my PO BOX payment in, please advise if you have received it. PO BOX 101XXXXX, FORT LAUDERDALE, FLORIDA 33310
My contact me ASAP

Thank you,


TONY September 5, 2017 at 8:48 pm

PEOPLE, FORGET IT,,If you think the HIGHER UPS give a rats behind about your complaints,, YOU’RE WRONG.. Guaranteed they havent read 1 complaint in years. SAVE YOUR BREATH.If they CARES,, MOST of these complaints wouldnt be on here, or would be taken care of,,,,,,,,,


kelly September 5, 2017 at 2:32 pm

I have submitted 3 online complaints to the post office and my mail continues to be placed in the wrong mailbox. My zipcode is 38125 which may be the Lynwood post office (Memphis, TN). I have spoken to Susan (Post office manager), Lisa Chism ( post office manager), Dameko (supervisor) at lease two times each and it appears NO one cares. This has been going on for 3 months where my packages are given to people 3 streets over or to my next door neighbor or people down the street. I have complained and complained but NO ONE is listening. The postman came today (9/5/17) and my husband was at home and the mail carrier gave him the mail that belonged to some other address. He gave the mail right back to the mail carrier and was very upset that we keep complaining on this person and Susan, Lisa & Dameko keep lying about taking care of it and that they are putting a warning in the mail carrier truck or as Lisa said that she was having the women mail carrier relocated to South Memphis (like that is going to fix the problem). Susan, Lisa and Dameko need to do their jobs by writing this person update and getting them fired instead of being friends with the person because the mail carrier is not doing her dam job. This is a government job and someone from the government or News station may listen if I continue to complain. The incident just happened around 1pm today (9/5/17). I continue to try and contact Susan but everyday that I call her she is out of the office which to me like she is just avoiding my calls. I will not stop until something is done.


Steve Bauder August 7, 2017 at 6:23 pm

This has been a nightmare working for USPS at the Lynnwood, Washington Post Office. They clearly do not care or listen to their employees questions or concerns because they are too busy eating or drinking or doing drugs or drinking alcohol. Edmonds USPS office does the same thing then they send an email to interview you for august 4th 2017. Its just that it is currently August 7, 2017 and the job for the CCA position has already been taken god forbids any CCA position going to incompetents like all of them in Washington State who know nothing. Please fire all staff USPS Supervisors, Managers right now because they do not know how to do their job. Just trying to work at USPS is so frustrating, at Lynnwood they expect you to do all of the DPS, Flats, Parcels, Packages so fast first casing in less than one hour then delivering in less than three hours which is very unrealistic. There is no way to deliver hundreds of letters, flats, parcels, and packages within that time anywhere. Only by firing or changing all of the USPS staff including Supervisors, Managers, CCA’s and all employees will the organization prosper. Please hurry because there is no more time left the deadline has passed while nobody is getting their mail letters, flats, parcels or packages anymore. USPS should hire only friendly employees managers and supervisors because that is what everybody needs to have everywhere.


Kathy September 29, 2017 at 10:41 pm

My sister is going through the same thing, I feel so bad for her but we’re not from that area. She gets along with almost everyone and I have told her that she is too nice…well her ability to keep everything in and not speak up for herself got her blacklisted by a office manager who doesn’t even know her…he’s out of the corporate office. What is this world coming to when people can make such big decision and decide who you are when they have never even met you. I want to help her, I advised her to seek legal counsel but she doesn’t think that will help because the post office is federal and lawyers are not. I’ve never seen my sister like this and most the time I can leave her situations go but all through her employment it’s been one test after another and by test i mean people test her to see what they can get away with. I’d prefer she quit, she has a Master’s Degree in another field but she’s not going to quit trying I guess. I just cannot believe people in such a stable and well-paying position can be so cruel.


Lynda Rizen August 3, 2017 at 1:18 pm

I prefer to be anonymous, as I do not trust my mail carriers. I live in Maryland Heights, MO and the postal carrier there for Bennington Heights Apartments is really falling down on the job. This month alone my neighbors have received my mail several times and I theirs, some very important, bank statements, info from doctors offices etc. Fortunately myself and my surrounding neighbors give it to each other, but most recently I sent a card to my grand daughter for her B’day with money insdie…my neighbor found it on top of the mailboxes( it rained terribly that night.) Next I find out just this week that my electric bill I paid 4 weeks ago was never received by the company. I had to pay the extra charges and I have never been late or anything for years!!! no telling where that check is??? this needs to be looked into immediately. This has been going on for a awhile but seems to be escalating in the last month. I have found cards ripped out of envelopes and laying on the ground. Reporting it seems to do no good. I am heart sick that this is what we have and my tax dollars pay for. Some people need to be reminded that in this day and age, less and less mail is going to be delivered and they will no longer have the jobs they have, benefits and all!!!


Trina Vaughn August 1, 2017 at 9:30 am

So after doing a change of address online two Sunday’s ago, and paying a dollar to do it, after I realize that I did not change my address for some schoolbooks I ordered for my son off of eBay. We waited until some of them started coming in. I received 3 out of the 14 I ordered because I did manage to catch two of them and correct the address before they shipped.

However the rest of them I never did receive -never got a notice or anything. Until I went on eBay and saw it said they were at the post office in an overflowing locker. That they had been there from 5 to 7 days, yet I was never notified.

I went to my local post office in Lake City Florida to ask them where my packages were, the lady had me give her a tracking number from one of the schoolbooks I had ordered, she then went looking for for them and came back and said that the supervisor was checking into it and would come out to talk to me.

The supervisor came out and told me that there was a new policy that they don’t forward media mail, which apparently shipments are considered media, and that my delivery person was able to save a couple but the rest of them would’ve been thrown away per protocol.

And then I had to pay another $17.06 to get the books that they did manage to catch, as it was a fee for them to do the change of address. A processing fee so to speak

As a consumer, this would have been nice to know.

Especially since I spent so much money on school books (almost $200.00) for my son, that is homeschooled and has Aspergers (autism ) —- many of which were single copies and I cannot replace them.

I do not understand how the post office had the right to throw away shipments that I ordered and paid for. Is there anyone that can explain this to me. Not all media mail is going to fall into the cookie cutter new rules applicable to media mail


D Shelton Parker July 22, 2017 at 9:38 am

I am a 65yo Disabled American Veteran.
The Conroe, Texas, USPS, refuses to deliver my Medication that is sent to me from the VA.
My medication has to be signed for, and it is supposed to be hand delivered to my home.


Jason Connelly May 27, 2017 at 8:42 am

I am writing with hope that someone will reach out to me and help. My local post office continues to ignore my concern for open packages, missing packages, workers lying about deliveries, and comments made by the post office manager that express their lack of concern for customer care. My last visit was never handled and the manager actually belittled me for making a complaint. My packages continue to be undelivered, and on several occasions my items have been removed from their packages without putting item back and retaped with postal tape. My security camera records the postal truck worker not delivering my packages, yet they supposedly leave a note (which isn’t true) to notify me that my package was undeliverable at the time. My last visit to the post office for the same problem was left with no help, and the manager said, “it got late.” I asked what he planned to do about the lie his employee continues to tell? I also mentioned to him that my camera records the events if he needs proof. The employee just changed a rival football teams slogan, after looking at my team hat, and walked off chuckling. I didn’t shouting at him at any time, nor did I make any attempt to start a confrontation and I was stilled treated like a joke. I will not let this matter go until something is done about the local kennesaw, ga post office on Duncan Rd. Rita Reed is never available, and the only manager I get are not actually managers. Please look at the reviews online left by other kennesaw postal customers. If you do you’ll see the problems have persisted for some time. I’m contacting Megan Brennan and her staff and suggest to anyone reading this to do the same thing.


Charles Davenport May 18, 2017 at 11:38 am

I’ve been using the United States Postal Service as my main carrier for business for 2 years now. I’ve sent out approximately 300 packages with no complaints. Now recently ( last 2 months ) , I’ve had to file insurance claims on 6 packages.All of which were marked as fragile , and had extra insurance purchased for these packages. I’ve been approved for 3 of the items , and denied for 3 of them. The insurance claims process is a joke in the USPS. Requirements on the insurance claims : Sellers contact information, Buyers contact information, Item description, Photos for proof of value , and photos for proof of damage ( optional ). How do you get denied on a claim that you clearly show the damaged items in multiple photographs , and supply several sources of value ????? I 100% recommend UPS , FedEx, or DHL. I’VE NEVER HAD THIS PROBLEM WITH UPS !!! USPS needs to get their s**t together , and the postal workers need to start respecting their customers ( the people that pay their paycheck ) a little more


Kiana Quash May 15, 2017 at 10:46 pm

I purchased a money from USPS and it was cashed by someone else, not the company I sent the money order to. I tried to back to the post office and track where the money was cashed. They couldnt assist me without the original receipt. I have the attachment from the order, the original copy and they still refused to help me. USPS the company who sold the money order, yet you have no receipt available in your system to match the serial number on the money order. So I’m just supposed to let hundreds of dollars go because i didnt save the purchase paper receipt ? Come on man!!


Jing April 13, 2017 at 1:13 am

USPS lost an international parcel valued more than 1000$. LOST TRUST = LOST BUSINESS!
It’s my second time lost my international parcel. From the checking number my parcel lost in Chicago USPS facility and Dead forever. Everytime I called customer service I got different answers. The internal customs service should be well trained, a call took one hour and nothing solved. I just want to know WHERE IS MY PARCEL?!


Lashaun E. March 24, 2017 at 4:37 pm

It is very difficult to get help with issues concerning the United States Post Office. I came home today and found my mail box wide open with mail in it after I put my mail on hold and the hold date does not end until tomorrow. I also requested online that the carrier close my mail box. I am extremely pissed off at the disrespect that I have consistently experienced by the carriers and the post office postal master who does not do anything to defuse the problem. It’s been nothing but problem after problem with the postal service on Main Street in Timmonsville, South Carolina. I am going to report all this to consumer affairs and hope that something changes. I am going to change everything that I possibly can to paperless and I will never ever do business with another company if the postal service is there only carrier option. I would advise everyone to start going paperless and use another carrier for all deliveries. YOU WILL NOT GET HELP AT THE UNITED STATES POSTAL SERVICE. NO ONE CARES. We are suppose to trust carriers with our most confidential information, but instead we are getting robbed when packages go missing with no investigations being done, no refund and no one to complain to for a resolution.


Daniel March 17, 2017 at 2:43 pm

I have the same complaint about USB.S. office for mail. First you cant speak to a real person. Its automation because nobody knows what is going on. I had a package delivered to its original destination. Surprisingly it made it, the person I sent it to had move. It was worth $170.00 in value. HERE IS THE FACTS! It was sent back with a return to sender from Kansas City, package by tracking number made it to the Berryton, Ks rural postal degenerates. Route carrier delivered it to wrong address. Lying Postmaster at the time said it was stolen because carrier said he delivered it to my home. 2 years later still no priority $50.00 return. WTF is wrong with this picture. I was told he was fired and then I was told he quit, which is it. Needs to be another way of getting your mail with trust, integrity, honesty. NO MORE B.S.


Lashaun E. March 11, 2017 at 2:36 am

I recently ordered a Amazon Fire Stick from Best Buy and never received it being that it was delivered by The United States Postal Service. The mail carrier said that it was left in my mail box, but that was not the case. I live in Timmonsville, SC and this is not the first time that my packages have gone missing at the hands of The United States Postal Service. The Postal Master located on Main Street in Timmonsville, SC is very unprofessional and provides no help. I made numerous complaints about the carriers putting other residents mail in my mail box and nothing was done. The Postal master took my name and phone number and said she would call me back more than once and she never called me back. I also had recently made a complaint to this same Postal Master that I was not receiving my mail. She got my name and number and said she would call me back, but she called me back. I was told that hundreds of people have called Best Buy with complaints that they are not receiving there packages that are being shipped through The United States Postal service. I have now been through this several times where my packages have gone missing from The United States Postal Service. I have filed complaints and nothing has ever been done and I have never been reimbursed for my loss. It makes a company look bad and lose customers when they use The United States Postal service to deliver packages and people never receive them. It is extremely frustrating and disappointing to deal with and incompetent and disrespectful post master who does nothing but collect a pay check and refuse to provide help for complaints. The Postal Master in Timmonsville, SC had a nerve to tell me to file a complaint with the police, so I guess I will have to let the police investigate the fact that I called her and made complaints about the carrier often putting other residents mail in my box, my packages keep coming up missing that suppose to had been delivered by The United States Postal Service and that I complained to her recently that I was not receiving my mail at one point and no help was provided. I will never send any packages through The United States Postal Service again or deal with any company that use them to ship out my packages. I will use FedEx or UPS.


Brian March 4, 2017 at 4:08 am

I love listening to all the BS about priority mail and how you can get it refunded and I’ll get there at the same time that’s not correct that hire people that are unqualified for the job lost over $2,000 still haven’t seen a penny go with someone else FedEx UPS.


Brian March 4, 2017 at 4:06 am

Worst service ever is a shipper no more than a postmaster does don’t hire somebody that’s unqualified.


Brian March 4, 2017 at 4:05 am

What has happened to USPS I have a 1 day priority mail that’s going from Ohio which literally is 4 blocks from my house to Pennsylvania and back which is taking 3 days no results nothing step up your game USPS


Angela Johnson February 21, 2017 at 3:46 pm

I live in Memphis TN. My postal service that delivers in my neighborhood is the office on Austin Peay. I have spoken with the supervisor at this office also. The problem is the person who delivers mail in my neighborhood is ALWAYS ON THE PHONE, ALWAYS PUTTING THE WRONG MAIL IN BOXES. SINCE COMPLAIN she now delivers our mail later and later. The supervisor told her that WE called and complained. The actions of these employees have affected our lives because we receive financial information and our livelihood has been affected tremendous by the lack of corrections by the supervisor and employees at this location. There is a need to visit and possibly REPLACING EMPLOYEES at the AUSTIN Peay location in Memphis TN. No matter how much we’ve called, this situation is getting worse and worse! They have caused us to be victims of identity theft because of their lack of attention and wrong deliveries!!


Ronald P. Caster February 7, 2017 at 12:56 pm

Dropped off a package at the Indio, CA Post office @ 8:30am on 2/6/2017 it was a “Priority Mail 2-Day” shipping to NJ. It was a click-N-Ship package that I normally take to my “postal Annex” which I have not had a problem in over 3-years. The current tracking information indicates post office has not received the item. I went back to post office today @ 8:30am on 2/7/2017 to find out what happened. I was told everything dropped off on the 6th was shipped. Asked then why does it say not received on the tracking information. Her answer back was “you did not ask to have it logged in”. As of now I have an upset customer that has paid a lot of money for this package!


Sayyora February 2, 2017 at 1:43 pm

Quality of customer survice starts from people who own USPS. Seems like they do not give a sh*t about what is going on with their bussines. I have the same issue like everybody else. I sent international package to be delivered in 5 days and paid $300 but it is been 2 months and package is still not delivered. Workers at USPS locations are bunch of idiots who are just their to spend time for nothing and get their paycheks. I hope one day USPS will close down. I have sent packages with other delivery companies and never had issues. I want my package delivered for free if they deliver it some day and get my money refunded.


B Halford January 20, 2017 at 2:50 pm

In reading all these comments, it is very clear to me that the USPS is a worse than a Mickey Mouse operation. All these good people have no hope of ever resolving any of their issues because the USPS just doesn’t care. There was a time when the customer was always right. Now the customer is unloaded a dump truck full of excrement and told to take it or leave it. Like all these good people I have issues with the USPS, but I can see that it is pointless to even mention them. The USPS will do nothing. To use the USPS to deliver anything is a crap shoot. Pathetic.


vanessa corona January 14, 2017 at 5:24 pm

post office in buena park ca is a bunch a stupid non caring managers!!!!
I used to work at the post office as a cca i was there for 2 weeks and left my job because the managers treated me like sh*t !!!! to make my story short its been 3 months and they still havent paid me i hope the CEO will see this and send me my money because the managers in the post office always say they forget to put in my hours!!!!! all i can say is alot of people need to be fired !!!!!! starting with the managers


Melisa Gerard December 20, 2016 at 7:11 am

I am hoping (though I doubt it) that David Williams or Megan Brennan read through these. As a COO and a CEO You would think reading feedback to implement higher strategic procedures to ensure the security of their jobs and income would be important. I say this because after reading these, I can only imagine that this is a rolling ball of lost customers.
My issue as a multi figure company, has now turned into a multitude of “issues” now effecting my business. Receiving MULTIPLE images of HIGHLY DAMAGED packages with damaged items inside due to USPS machinary and carelessness is completely unacceptable. I am losing profit and my own money from materials and money spent and hours of my time for the items enclosed, due to USPS. Causing requests for refunds from customers. This has happened on many occasions. I also started purchasing more expensive higher durability items and have “fragile” written all over the boxes with no prevail. If tampering with mail is a felony, the USPS SHOULD BE PROSECUTED THEIR SELF !
Second, paying an inflated price per item to ensure receipt of an item by certain time, needs to be a standard you hold yourself to. When I have a customer who needs an item in Miami by noon on Tuesday and I pay $56.00 per item on friday, to ensure receipt by monday, the fact that it is Tuesday morning and it is in Alabama is again COMPLETELY UNACCEPTABLE!
Thirdly, when an item is 15 miles away from a destination in AL and then is found in tracking that it now is in TN? Is COMPLETELY UNACCEPTABLE!
When calling to open a case and I am interrupted and ask to speak with a manager and the person is speaking over me saying “I no want to get nasty with you!” Over and over again and won’t me me talk is completely unacceptable.
Secured labels being ripped off in machine is unacceptable in itself but then to try and reach your lost item at your Alabama location and to not be re routes because no one wants to deal with it over 4 times! Is crazy only to find out when you do reach your lost package division, you can’t speak with anyone.
To have your Last Vegas office not send an item in their possession, then to tell me during yet another open case that “I” made an error on the label sobiy is being sent back to me, only to see that 4 days later they delivered the package, is lack of responsibility and blaming and once more completely unacceptable. Oh and lets not forget that different post offices charge different rates for the exact same item. I leave if a clerk tries to upcharge me and go to my bread and butter and they always give me accurate rates.
I am losing thousands from your services and I’m sure others are too. You need to implement a more efficient training mechanism to your receipt clerks, need to increase your transportation mechanisms so items are recieved when they are supposed to, or don’t charge inflated rates, especially during the holidays. Need to improve your sorting machinary to prevent damage and increase training to the personnel in those locations. Need to improve training and phone service to your 1-800 customer service reps.
I for one am tired of losing money and business from your errors, I lost about $6000 this year from using your services and that’s only from what i can account for, not potential sales I could have had if the customer was happy. Please improve your service. I will see how things go this next year befor giving my money to another company for delivery services. Hopefully I hear back with some sort of promise of change.

Melisa Gerard
Gerardfamilywreaths at gmail.com


Melisa Gerard December 20, 2016 at 3:14 pm

Oh and here it is, not even 8 hrs after my post, another request for a refund. So that’s $134 in revenue and $112 in shipping I just lost…AGAIN! Due to an item that I paid to be there yesterday and it was there for the event the items were purchased for today. Still in US in transit….somewhere!? thanks for helping to single handedly destroy my income, the money I use to feed my children with and the money I use to put clothes on their backs. Let’s not forgot that its a week away from christmas and the stress my marriage is having from loss of funds due to your lack of efficiency. How do you sleep at night again?


Sal Lamacchia December 17, 2016 at 2:27 pm

No matter what you do these folks at USPS cannot get things right. If it werent for regular mail they would be out of business.. I receive an email saying my package was delivered to front door or porch. Sorry but I have security cameras to prove that was not the case. Its like im just screwed out of my money and my christmas gift for a party I was supposed to attend. But its ok cause who am I. Terrible business to ever work with nobody gives a damn..


Flory Zamfir December 10, 2016 at 9:13 am

I send a package on Nov.29-2016 and must arrive on Dec.06-2016.The package is send from Philadelphia , PA to Anaheim , CA. I’m so concerning about this situation because I’ll paid $40.00 plus inside $125.00.I asking you where is this box right now. If is not showing up to the destination , I want refund for the thinks from inside plus the shipping.
Thank you!!!


Jade November 18, 2016 at 11:38 am

Ok, I’m not usually one to take time out of my day to file a complaint about anything, but since I’ve been on the phone right now with your 1-800 customer service number for 40 minutes just listening to agents in the background while the person who was supposed to answer my call stays silent and doesn’t answer their phone, I just had to find a way to let you people know what a horrible and waste of a job you’re doing at having this call center. You have people there who answer the phone and stay silent so that the customer thinks they’re still on hold and they just sit around and get a break from what their supposed to be doing, THEIR JOB. Then when u actually finally get someone on the phone, they’re useless and don’t ever have any answers for you. All they can do is open a case which no one ever follows up on in a timely manner. By the time this case gets looked at, my package could have reached the other side of the world and get even more lost. I have more luck in stalking my mailman to get something resolved than to count on these people to pass a message along to them… why pay people to work in this call center when they can’t ever help you with anything? It’s a waste of funds that can be used towards something more constructive.


Tammy Robinson November 18, 2016 at 12:56 pm

Try the corporate office number in our listing, rather than the 800 number.


Melisa Gerard December 20, 2016 at 7:15 am

Sorry i meant the lost item division in GA


Austin November 9, 2016 at 10:47 am

The post master at my location and the corporate office are nothing but a** wholes have a neighbor stealing my mail and they won’t do anything about it for me to move my post box or anything they won’t let me well. Not gonna stop a pedaphile from stealing younger kids mail. They will be hearing from my attorney this is a bunch of bull sh*t


susan morin October 4, 2016 at 10:31 am

I would like to know why a local post office in South Woodstock, CT is allowed to be open only a few hours a day ie: opening at 12:30 with NO window service. This is such a waste of government funds and is an extremely annoying and frustrating situation when there is another PO open daily just up the road – why pay to keep this tiny place open with little or no service??? A true example of government waste!!!!!!!!!!!!!!!!!


Lily September 2, 2016 at 4:58 pm

How does one get in contact with the CEO personally if that is possible?
I run an online business via Amazon and plenty of packages do not get delivered and no tracking information is shown online. I am constantly trying to get in contact with ANYONE who could provided me with ANY information but either they close my case’s or never give me any information. This is very frustrating. I am really trying to work this out with USPS but they keep giving me the run around. I am frustrated and I’m losing money, how does one go about this? I recently heard that in my area (Los Angeles) USPS employees had been stealing packages and I strongly believe that my business could have been a victim of this.

Kindest Regards,
Lily E.


LYDIA MALDONADO September 4, 2016 at 6:01 am

to u.p.s. i like u.p.s. to be aware of my intentions iam going to begin to gather peoples signature for a lawsuit and complaints to the better buss b. iam going to give it all my very best to address u.p.s. negligent behavior and there non proffesionalism.


Shae August 9, 2016 at 7:58 am

I never use UPS for anything …. I always use FedEx …., however I do use United States Post Office to cash money orders my mother sends me every month from the post office in her state …. How ever on 3 separate occasions …. I was told they didn’t have the funds to pay me …. What I don’t understand is money was giving from my mother to the postal office and I in return should get the money that was sent to me …. It’s like going into a sub shop ordering a sub with meat and paying for it …. And in return they tell you they don’t have it …. Ok fine give me my money back …. But them telling you they don’t have the funds to …. Then maybe you shouldn’t have a service if you can’t deliver the product …. It’s Rude my kids rely on this money …. The United States Post Office …. On Wilma Rudolph Tennessee is the location I’m referring to ….


Jeff Yencha July 17, 2016 at 10:21 am

Unfortunately the email link on this web page is broken so I’ll put my comments here. Recently I was an RCA (rural carrier) and wanted to pass on some observations. If it’s true the quantity of letters is dropping while packages are escalating I would like to make a suggestion. As good as sorting is for DPS and FSS there is no sorting for packages and too much time is spent searching for the package in the truck. Recently we had over 150 packages. The post office has in there computers the delivery order of every house in the 4003 form. The packages are electronically sorted enroute and maybe several times. It would be simple to spray the delivery order on the box. If a box shows up between one and two make it 1.1 etc.
Also there is a rule to not case FSS. So the delivery person must carry an extra tray and check it as the route progresses in addition to envelopes, small packages, large packages and try to drive safely while also trying to finish the route. Whatever time is spent in casing is more than made up for on the route.


Tammy Robinson July 18, 2016 at 1:21 pm

Hi Jeff – We updated the email link. Thanks for letting us know.


Mei Yee Lai July 15, 2016 at 9:49 am

Dear Chief Executive of USPS:

I would like to draw your immediate attention about the distribution of mail in book packages at post office NY11219, 50th Street location.

Your worker has twice folded my book and stuff into the mail box, P.O. Box . First one is a certificate, with print, Do Not Bend on envelope. I need to get replacement and cost extra.
Second one happened yesterday with thick nice card board envelope from Book Depository, also an exam book.

Previously no such issue. You should replace this worker, to do sth else if he does not care for handle all mails with care. I spend money on shipping and handling.

Also, your mail man doing door to door is watching cell phone while at work. Pushing trolley on street without look at traffic, and delay all delivery instead of get things done. You can spot around the whole America and find out where the eyes are looking.

At times I dont even carry cell phone out for short distance walking, just want peace of mind.
This is an issue you should pay attention to.

Thank you!
Make sure no folding of my doXXXXents again.

Sincerely yours,
Lai Mei Yee
Brooklyn, NY11219


Jose Amador July 6, 2016 at 4:29 pm

USPS is horrible. I always have trouble with them. Most locations are the same, they never answer your call. With a recent package, i let them know that the address was incorrect and sent them the right address very early in the process. I recieved a confirmation email that the address was changed for the package. Then on the day of delivery, i recieved an email telling me my package was delivered and confirming it was delivered to the address that i changed it to but my package wasn’t there. And when i finally got a hold of them (i had to go through corporate to get my location to pick up the phone…) they said it was delivered to the very first address (the wrong address) so obviously they don’t pay attention to any detail and they lied too because I went to the address on my street to see if my package was there but the address they “delivered” it to, does NOT exist.


Christian Pellegrini June 29, 2016 at 10:46 am

I filled out a change of address form to Move From:
St. Louis, MO 63103 To: St. Louis, MO 63108.
Didn’t move to N. Newstead, due to it needing an extensive inspection.
Filled out another change of address form to Move from: Newstead Ave., 3W
St. Louis, MO 63108 to Move to St. Louis, MO 63103.
It has been more than 10 days since I filled the out the 2nd address change form and I still have not received my mail.
My paychecks were included in that mail and the number of paychecks I have not recieved, so far it totals 5 paychecks.
I need my paychecks, as I have bills to pay just like everyone else.
What is going on with my mail?
Find out what is going on and contact me.
You can call me at home number 314-534-XXXXX or my cell 314-566-XXXXX.

Thank you.


Nakia Thomas June 20, 2016 at 9:17 am

I notified Nanticoke PA 18634 USPS Friday 6/17/16 to pickup a package I left outside my door. I was assured by the Supervisor it will be picked up Saturday 6/18/16 no problem not to worry. Still uncomfortable I exclaimed to the supervisor I’m unable to walk do to an accident and I really need this package to be sent out promptly and again the supervisor assures me no problem have it outside at 8:30a.m. I had the package outside at 8am Saturday the mail carrier came and went, I then called the supervisor unbeknownst to him I remembered his voice. I explain to him what occurred he claimed I never talked to him he wasn’t the supervisor (which he was) and he’ll have the carrier come back around now this all took place between 11:15-11:30a.m. so there was still time. He then told me to call back at 12:15 noon because the quote “supervisor” is on lunch and me not knowing Saturday Nanticoke post office closes at 12noon. I was duped, lied to, and completely made a fool of and the it’s Monday 6/20/16 and the package is still outside my door!


S. Maddox June 7, 2016 at 4:13 am

Well…..you did it again! The Atlanta hub has got to be the WORST in the company! What are they doing up there?? Here, check this out…..my package has been received 3 times……3 times!!!! Can they not get it right? 9400109699937630108394


S. Maddox June 4, 2016 at 2:28 am

Y’all need to be shut down! Your service is horrible! We pay for a service, yet you continue to fail……its time to hang your mailbags up!


True Blue May 16, 2016 at 6:07 pm

Dear America,
As of 4:27 P.M. E.S.T. on May 16th, 2016 in the country formally known as U.S.A. feigned personal confusion or professional confusion or lack of courage or illegal orders or whatever the reason: we have postal employees following orders that are in direct conflict with the mandate of the post office to the prejudice of one individual man. The first paragraph of the above mission statement says in part: “…providing postal service to all Americans at a uniform price and quality, regardless of geography”. What they do not say is that this service is based upon their “whim”. I can understate how this country is dead if in fact one man can decide if another man gets his needful papers or not. Furthermore above said determination was done outside of court and for mere political reasons! Background history: In an open society we allow foreigners and state [citizens] and nationals to all co exist to the mutual benefit of the domestic and international harmony that the family of nations all wish for themselves and each other. As of today that harmony is gone due to the actions of one postmaster in Elma, New York and his agents. The U.S.A. is closed for business and if you have not volunteered into the zone improvement program which is a voluntary program then you are not allowed to get needful materials sent to you! This forces a political determination on people who are allowed to decide for themselves such important questions just so they can get postal service. Forcing Americans to make political choices is not the same as providing postal service to them. It is not correct to blame the individual people for being too busy to care about this since I was doing it for myself and in the U.S.A. if I am injured in this way we are all injured at that time. I am now dissconnected from society and I have no way to connect with the world thanks to Mike and his puppet master if there is one, I do not know. If there is some law that he claims to be enforcing he cannot cite any nor is he willing to put anything on paper forcing legal action for such a small complaint. And now since I have been foreclosed by Mike the alleged postmaster at Elma, New York you all must be made aware of this injustice since I have been receiving post at this location in this same manner since 2003. So why does Mike think it should end? They say I am not complying with the procedures for a p.o.box or for general delivery. But I never requested those things. I have never used those things. In closing I cannot be forced into accepting services or benefits from the government or a company and then be told I did not comply with the requirements for those services that I did not request. I feel bad for anyone who has children in this country at this time. I have been to many other coutries and I have seen the helpfull attitude that the people have for one another. If we really cared about the people here and our country we would not let people get away with tyranical behaviour. I now fear for my life and my safety since I am effectively cutt off from society and have no way to continue my court battle where I am fighting to save my land where I wished to build a home. I fear that there is a subtle yet grand conspiracy against me and I only can wonder why? What possible gain is there when I am gone? Will you resell my land? Will you resell my place inthe American dream? I am addressed as Scott Robert of the Hopkins family and my family came here on the Mayflower as adventurers and we were the largest family on that ship, we brought our whole family for the trip and we had the first baby born on the way to the new world. I should be able to be reached by sending material to Scott Robert, Hopkins; General Post Office; Elma, New York zip exempt. I encourage all who read this to send me a letter or postcard and force them to either send it back or do their jobs by allowing me to get material properly addressed to me as per law. The law is all we have keeping us from oblivion. I hope you will let Mike the “postmaster” know at Elma, New York that we want the law to be followed and we want the Post office open and lawful. Thank you.


Victoria Shearer May 14, 2016 at 1:27 pm

The Landsdowne location in Lexington, Kentucky is horrible too. I am no longer ordering anything online that may be delivered through them. I’d rather go without the things that I truly need than deal with their unprofessional employees. They delivered my package ($85 spent) to the wrong residence. I have no clue where it is and haven’t gotten any answers. I am done with their foolishness. They even blocked my boyfriend’s number and the package is for HIS HEALTH! Thanks a lot for being XXXXXty.


Charilynn McKennedy May 10, 2016 at 1:53 pm

USPS is by far the WORSTE company to send anything through. The location in Plantation FL is a complete joke. I had an item that I paid to be delivered to me over a week ago and it is still not here. This was a custom made gift for a baby that I was flying out to see and cost me $100. I called the post office 2 days after it was supposed to be delivered (the day I was flying out) and the guy on the phone said he did not have time to look for it. He said he would call me back and it has been a week later I have heard nothing. I no longer need the item and lost $100. No one seems to care. When I contacted their corporate office via e-mail (because NO ONE in the company answers the phone at any location) They told me to contact the local post office?! Nobody has answered there in the past 5 days that I have called?!!! I will never use them again for any shipping if I don’t have to. How heartless and rotten can you people be!?


joe medlin May 4, 2016 at 1:12 pm

Just terrible service out of the main po in cleveland. One they will not answer the phone no matter how long you try. I live 25 miles from the main po and it now takes at least seven days to get a first class piecr of mail that being my paycheck. It’s well addressed and in a clear window . I can walk it in two days. That main Po has no accountability and could care less. No private owned company would ever put up with such poor service. I filed multiple complaints and nothing gets resolved. The corporate office in washington hangs up on you.


Crystal Lee May 3, 2016 at 3:32 am

I ordered a package and the mail carrier delivered to the wrong address had the person sign which wasn’t legible and then put my name in the scanner. I am now fighting with them to get my money back and they keep giving me the run around. The carrier admitted delivering to the wrong address but refuse to provide a letter for my claim. The supervisors suck and should be ashamed of themselves for the HORRIBLE service. I don’t know what else to do but I don’t think its fair for me to lose out on $218 just like that. The supervisors track the package to see where the package was delivered to but still nothing has been done and my claim has been denied because it showed that the package was delivered. However, they are failing to realized it was delivered to the wrong address.


RJ April 29, 2016 at 1:36 pm

STAY OFF MY FRIGGIN’ LAWN !!!!!!!!!!!!!!!!!


john seidel April 28, 2016 at 5:55 pm

To whom it may concern,
I am writing in regards to a television that was shipped from our home in IL to Hawaii to our daughter on (2/5/2016). The item was packed in accordance to all USPS recommendations and was to be received within 3-4 business days. The item was finally delivered on 2/16/2016. Not only did the USPS lose track of our package for almost 11 days, but when it was received it was smashed and broken beyond repair. I also was told by the USPS representative to take out the insurance, given the value of the item shipped. However, once my daughter received the broken and smashed television, your office was not only extremely rude but told us it is only based on the current “depreciated” value. It was very unclear on how you determined the depreciated value when they accepted my money for the insurance
I had to pay for shipping, which was late and our package was destroyed. I paid for insurance, which was not utilized. I could not believe your decision to only give $150 for a $1000 Sony wireless TV that the USPS agency destroyed. I looked at various online stores and the cheapest I could find one for was $350.
This TV was a present from my wife and me to my daughter for her high school graduation.
She is presently away at college with no TV and all you are offering is $150 to her to find a replacement TV. I don’t know how you arrived at the depreciated value of $150 but that is way too low.
I am writing this as my last appeal as a taxpayer and I would hope that the USPS would reconsider the decision. I am letting you know this letter along with an explanation will be sent to our Chicago local news channel (NBC 5) that investigates customer complaints against entities such as yourself.
As the USPS has been concerned with decreasing revenues in the last several years and other competitors, I would think you would strongly consider your response to customers and taxpayers. I would greatly appreciate a prompt response and thank you in advance for consideration of this appeal.

John Seidel
jseidel at sternberglighting.com


Edgar Carmenatty April 28, 2016 at 2:53 pm

As many people here my packages are been delivered to the wrong address! This even when I processed my change of address request six month ago!!!

Can someone sell this pseudo-private agency to an organization that will really deliver????

By the way no one answers the phones!!!


Frances Augburn April 27, 2016 at 8:54 am

It’s a shame that the post office hire people that cannot deliver mail right half of the time they say they left your mail if it’s a package when they haven’t the post office needs to be liable when some one package has not been delivered to them like their postal worker has said and lied and never left the package it’s crazy how the post office is not doing anything about it , you call the number at the central avenue in capital heights md and they takes the phone off the hook where they can’t be reach all day for 3 days that crazy they can’t be that busy plus they are the worst nasty employers to talk too all of them are nasty with bad attitudes even the supervisors it’s a shame.


zakia wali April 21, 2016 at 1:35 am

the mailman been mixing everyone mail and putting it in wrong mail boxes. i have lost 5 packages so far i have complained and returned other people mail to the post office yet everyone i have spoken to have done nothing about it. even though the supervisor at the post office know its the mail mans fault for mixing up the mail, they are not willing to reimburse me for my packages. today i saw the mail men and asked if he was the one mixing up people mail instead of apologizing he got mad and repeatedly refused doing it and stated that his father has past away and i should not be questioning him. when i stated that what i was saying was true the mail man got made and started yelling at me and aggressively approaching me it got to a point where i had to call the cops. when i talked to his supervisor once again she seem like his behavior was absolutely ok. this is the worst customer service i have received in my life. the post office is a rip off and employees are rude and dangerous to the customers.


Zakia Wali April 20, 2016 at 9:48 pm

My mail man put my mail in someone else mail box I had other people mail in my mail box I went to the post office and told them what was happening and the supervisor didn’t care. They told me to wait 30 days and claim a stolen or lost package even though they know it’s their employees fault that my package is lost. Customer service is horrible and they do not care what so ever. Today I approached the mail man to let him know personally how my mail is lost and I have other people mail in my mail box. instead of apologizing the mail man start yelling at me and said he didn’t do it. he started approaching me aggressively to a point where I had to call the cops and called his supervisor and yet they didn’t do anything.


BEN FRANKLIN WAS A TRAITOR April 15, 2016 at 5:55 pm



Erica March 31, 2016 at 5:10 pm

I’ve been trying to call the corporation office allll day today. Keeps hanging up on me. But last week I had talked to them and got a file #. I’m in WV and someone had sent me a gift card in the mail. Week went by and I did not receive it. So I called my local post office and they had not seen it either. I even talked to my mail man. My mail man recommended that I talk to the person who sent the gift card and have it turned off. So she did. She tuned the gift card off so if it was lost or stolen it could not be used. I opened my out going mail box and right there was the missing envelope. My mail man has to come open my box everyday to make sure I don’t have no out going mail. My out going mail and my mail I receive goes into 2 different spots. So the mail man knew I was missing this envelope and never put it in the right spot. So now my friend is out of 25$ because my mail man didn’t do his job right! My ? Is he knows where I get my mail and why did he put it in my box where I receive all my mail from for the passed 3 months at? And since my mailman has to open my box everyday to make sure I don’t have mail for him to take he could clearly see that envelope was not in its correct spot! I had made a complaint last week and still never got a call back yet?? I have a file # also.


Cecilia Rodriguez March 25, 2016 at 10:43 am

I just recently went to the post office with my sister and mother to change her lock at the post office at Cabazon Ca. 92230 phone num. 18002758777. someone been stealing her mail. The only one who has the key is my mother and my other sister. The black lady clerk who by the way wasn’t helping us she just change the locks because a male clerk was helpimg us first. The black lady who i didn’t get name but i will find out so u can do something about it because it wasn’t right what she did. She heard conversation between my sister and mom talking how my other sister been gee5ting her mail and doing fraud. And when my sister went to get her mail the black lady clerk told my sister everything in the conversation causing my sister to explode at my mother who by the way is sick. That to me is very unprofessional. Not what she just did is cause a huge fight between the family amd who knows whats going to happen. My mother got really sick abd her blood pressure went really high. I work in a office and when we hear pts talking about there problems we don’t not have the right to talk to anyone about there conversations. And if we did do that our boss will fire us. Like i said i will find out the name of the lady and i will go to office and talk to the supervisor and if nothing is done to this situation i will talk to someone higher up. And by the way she was really rude and to her employee and if shes the supervisor she needs to be fired.


shantera ravenell March 22, 2016 at 9:40 am

the post office here in north charleston sc are very unorganized …
this is the 2nd time I had to deal with a package lost ..on top of my 2nd time my brother had some very important info dropped off at door…as i went to post office yesterday there was 2 customers before me dealing with the same issue ….someone please tell me why would you drop a large package office at an apartment doorstep …..that’s the most stupid thing ever especially when there is a front office that could have held my item until i got home…
then on top of that you try getting in touch with supervisor and get nowhere because she is ghetto and unprofessional …. asked for corporate number she stated she don’t have it so I told her i would find it and also visit her post office on my lunchbreak being that the phone call was getting nowhere …
I feel that they need to either shut the post office down and give us just the other mail carriers…or hire better workers ….


Lashaun Summons March 16, 2016 at 2:27 pm

Once again the mail carrier in my area in Timmonsville, South Carolina at 203 E. Main Street has left my mailbox wide open for anyone to steal my mail. I had a tax refund check sitting in my mail for anyone to just steal because the carrier was too inconsiderate to close my mailbox yet every other persons mailbox was closed. I had just made a complaint a week before about the same issue and month earlier to another postalmaster about this same issue. I do not want my husband to approach the mail carrier because that is a “federal offense” yet every attempt we try to resolve the issue legally fails. If the postal Masters have no Authority why are they there? I am beyond pissed that I keep going through the same issues with the same mail carrier over and over and nothing has been done to stop this behavior. I heard that another mail service company is supposed to be starting pretty soon so I am going to look into that because it has been a waste of time to contact the postal master, corporate office and Consumer Affairs.


RJ April 29, 2016 at 1:40 pm

When you complain….they feel insulted and continue to piss us off


Renee March 14, 2016 at 10:12 pm

US postal service in Pittsburgh, Pa. 15235 is stealing mail! They have claimed that a substitute carrier was delivering mail February 16, 2016 because our usual carrier was on vacation. I never received my package. Now they have done it again with my husbands shoes he ordered 3weeks ago that should have been delivered last week. And because of what happened to my order…he decided to have his shoes sent to his parents home instead which is a different zip code. All of a sudden the zip code was changed from someone at this post office to 15235 & nobody at post office 15235 knows what happened but as before… “The carrier that usually brings the mail was on vacation.” What is this? I know! These ghetto a** employees up here are STEALING MAIL!!! I cannot get anyone on the phone from your customer service help line ever! What the hell are people supposed to do when their money is being stolen from the governments US POSTAL SERVICE? This isn’t the first or second time I haven’t received an order I placed that has to go through this postal service in 15235. I am so furious that these people are allowed to keep doing this to hardworking individuals whom don’t have money to throw away. Yet they get to keep their jobs stealing from us! I’m over this sh*t! Now do something!!!!!


Lashaun Summons March 16, 2016 at 2:17 pm

I went through a similar situation last year with the Postal Service in Maryland. I sent my daughter a package for her birthday and she never received it. The second time I sent a package and I paid for it to be signed by her the courier left it on the steps without getting her signature and then they tried to cover it up and a postal manager signed for the package at the postal service hours later even though it was not addressed to him. I started using FedEx for all of the packages I send bcuz I got no response from the corporate office. I ended up filing a complaint with Consumer Affairs and still got nothing but an apology which does not compensate for the birthday gift I sent my daughter. A gold bracelet that went missing and was never found by the Postal Service. Now I am having ongoing issues with my postal carrier in my area in Timmonsville, South Carolina continually leaving my mailbox open for people to steal my mail. I complained several times to the postal master there and nothing….no results. Good luck trying to get help!


Lashaun Summons March 11, 2016 at 8:31 am

I had to call into the post office in Timmonsville, SC on Main Street to report to the postal master for the fourth time that the mail carrier left my mailbox open with my mail at risk of being stolen. I found out that the postal master that use to be there is at another location now so I guess the carrier decided to revert back to his unprofessionalism. It is terrible to keep going through issues like this with a carrier who fails to do his job properly. I am going to report this issue to consumer affairs because I have already reported this issue more than once and it is apparent that the carrier can care less about what the postal master says. It is the carriers job to protect our personal information while delivering mail….not to put our personal information at risk of identity theft. I’m extremely pissed.


Henry & Bobbie Shaffner March 10, 2016 at 2:47 pm

We posted a comment concerning Postmaster General’s signature on ourVan Johnson Stamp Petition. It seems not to have gone through.
How are we to know if the name “Megan” on our on-line Petition is that
of Megan Brennan. a Petition was hand-delivered to her at a First Day
of Issue, about a year ago. At the time she exclaimed “Oh! I know
Van Johnson!” and walked off with the paper Petition.
We would certainly be honored to have her name on the Van Johnson
SStamp Petition. As Patrick Donahoe has also signed it.


Henry & Bobbie Shaffner March 10, 2016 at 2:39 pm

We have taken note that the name “Megan” appears of our Petition

for a US Postage Stamp to honor the great actor, Van Johnson. Can

you confirm that the Postmaster General, Megan Brennan signed the

Petition?. The paper Petition was delivered to her just about a year ago

and at the time she exclaimed, “Oh! I know Van Johnson!”

We would certainly be honored to have the Postmaster General’s

name on the Van Johnson Stamp Petition. It would not be the first

time, as the former Postmaster General Patrick Donahoe signed the

Petition when he was in office.
Please reply to hfshaffner at yahoo.com


Cynthia Edwards March 2, 2016 at 4:38 pm

I was ripped off, I used a mailbox and the letter with my rent never reached there, and I am dealing with court, and eviction yet the money order was cashed.? I am 55 years old and I shouldn’t have to be going through this, your inspector is never in and he doesn’t return calls. I feel that restitution is in order after all it was in the mail box. It is becoming a habit with the mailboxes here in NYC. Do something about it ?


Cynthia Edwards March 2, 2016 at 4:24 pm

Money Orders are being stolen from mailboxes on the street, and being cashed, I myself am a victim i’ve filed reports on line and no results i’ve also put a trace on it. But I am facing eviction and I am supposed to be out of my $440.00 ? And on the street, i’m on a fixed income, not to mention the stress of court and all the trouble I’m going through, in my neighborhood at least 10 or more went through this. I am 55 years old and I can’t go through this. I will never use another mailbox, and the inspector never returned my calls and he’s never in? Restitution should be made by you, not including pain and suffering


NIASIA BLATHERS February 29, 2016 at 3:05 am

ONE OF THE WORST COMPANIES EVER !!! Ive been getting the run around for a package that hasnt updated since February 12 and when I called customer service they said they would start a case. They didnt even have the courtesy to contact me and let me know my package was found and brought to the local post office and then after i scheduled for a redelivery and waited outside all day no one showed up but had the audacity to say they attempted delivery at 4:20pm no slips were left at all either. Not only did i miss out on multiple assignments for class because I do not have the textbook which was supposed to be delivered on the 16th Now I have no choice but to take off from work to pick up my packages ( yes packages because they figured they would hold all my packages and deliver them together although they were supposed to be delivered 2 weeks apart from eachother) since they close so early.



Jeanette Easter February 19, 2016 at 5:18 pm

Good Afternoon,

I’m sending you this email in hope of gaining your attention in the importance of assisting in changing the way our postal system process money order claims. Because this can and will affect students attending college or even a seniors that may purchase a money order from the postal system to cover their rent or other expenses. Did you know that once they have purchased their money order and for some forsaken reason they lose it during transition. In order to get a replacement money order or a full refund it would take at least 2-3 months before they are even refunded. In addition to this the money order will not come from the post office you purchased the money order from but from an accounting office in Missouri. I strongly think this is unfair to the customers that frequently use the post office for many reasons.

So please if at all possible and this may be out of your jurisdiction but could you offer an alternative plan to the postal system?

Thank you for your time and consideration,

Jeanette Easter


CARL February 19, 2016 at 12:22 pm



CARL February 19, 2016 at 12:21 pm

one of the worst company in America terrible customer service, I mailed a package cost me 100 bucks for shipping the tracking info is the same since nov 2015 I have been getting thr run around finally I have my attorney to help me LAW SUIT


Theresa March 1, 2016 at 11:27 am

I’m thinking I may have to do the same, getting an attorney. They have hired idiots that can not make a decision and/or resolve an issue, with there product.


Lashaun Summons February 16, 2016 at 3:20 pm

On Feb, 12th 2016 I went to the United States Postal Service to renew my passport at 1901 W. Evans Street in Florence, SC. I am proud to say that I have a wonderful experience at that location becuase all of the employees were very kind, professional and patient. The lady who did my passport was awesome! She was extremely professional and was very nice. She and the employees who were working in the customer service center where I had to get my money order for my passport made my trip to the postal service a great experience! I want to give notice to those postal employees who do make a positive impact on customers through their friendly and professional service. Thank you to all of the staff members at The United States Postal Service at 1901 W. Evans street in Florence, SC.

Thank you all for your professionalism and friendly service!!

Lashaun Summons


Tyrone Mitchell February 7, 2016 at 4:48 pm

I had recently visited the Post Office located in Bridgeview IL 60455 to obtain my PO Box keys that I paid for on 12/12/2015. They have denied me my keys and mail because I do not have the online application, I showed them the payment receipt from the email that the post office had given me thru my email. I also showed them my Identification. The supervisor and managers their has refused to assist me with this issue. They treat the white customers better with any problem that they may have, I feel like i have been discriminated against in every way form and fashion because of my race. I paid for this service and has not received my mail in two months. I am emotional stressed out over this issue and i am thinking about sueing this branch location for refusing to assist me in this matter. I have bills to pay and have not seen them in two months. My name is Tyrone Mitchell my phone number is 708-417-XXXXX.my PO Box number is 1828 look it up and you received the on line payment for $24,00 transaction number is 91000849467683. I do not like the way I have been treated by the personnel at this location and now I must receive legal consultation.


Andrew Mannheim January 29, 2016 at 8:55 am

Attn. Mr. Patrick R. Donahoe, CEO
Dear Mr. Donahoe, I sent a medium large envelope containing a Gift Card (sold through eBay) tracking # 9449-0096-9993-8140-9174-78. By the window I was asked what it contained and I told the lady: a Gift Card. This envelope never left the the Rego Park Sta. in Flushing, NY. 11374. how many people work in this station? 4? 5? One of them STOLE the card. Absolutely no other explanation can exist. No police was called to investigate the disappearance of this $300 Gift Card. Who is responsible for this theft? Nobody? The envelope DID NOT leave the station. Is it my fault that I trusted USPS and didn’t send it by UPS? Who’s fault is it that it was stolen? Who will compensate me for the theft?
Andrew Mannheim
Rego Park, NY. 11374


Meta Carpenter January 26, 2016 at 7:46 pm

For some reason my credit
card is not going through for 417398 I HAVE Money in the account. Bank states no authorization ever came through. Postal employee can’t help neither one of us can get a hold of tech or customer service.


MB January 26, 2016 at 12:48 am

COMPLAINT: USPS PRIORITY on 01/08/2016 I mailed a VERY LARGE PACKAGE to Los Angeles, CA. 90028 Arrived at USPS Destination Facility on 01/11/2016 and the delivery person left a note for my nice to pick-up at the USPS 1615 Wilcox Ave. Los Angeles, CA. 90028. My nice went there and the manager told her NO package, they will going to look for at. Now, it is 01/25/2016 and this USPS still cannot find this VERY LARGE package. Make my nice go there THREE (3) times already an every times they telling her “NO PACKAGE, THEY CANNOT FIND IT”. I called on the phone several times the USPS and reported already TWICE (2), I have the 2 case numbers also the CARRIER CASE numbers, but NO PACKAGE. I don’t know what is going on? Nobody can locate this VERY LARGE package? Nobody HELPING us. I need advice what can I do? Thank you.


nghia nguyen January 5, 2016 at 11:30 pm

yes I been sending my packed it is my IPhone 6 plus 128GB from fort wayne, indian to Groupon return center Antioch,Tennesse but on my tracking saw after they unable delivery then they turn to cincinati Ohio then go to Fairfied,Ohio on 12/21/2015 at 11:16 out for delivery but untill now never delivery on my tracking still keep on every time I checking out for delivery ………..forever…….When I email to them……They said 2 to 4 day investment….but after 4 day they mail back to said sorry we can not tracked…….What they investigations? they didn’t do nothing just wait for 4 day then said soorry….I am not investor but I known just check up on that day 12/21/2015 at 11:16 who is mail man cary my packed questionsnares on him where he put my packed then who is received then signature or he did put my packed to his pocked ……..(if I am a mail man when I know USPS systerm like that I would bring some packed value go home) but they didn’t do nothing…….I wonder USPS should be investerations all problems with so many customers in USA….the systerm delivery so bad ,they couldn’t said oh too many mail handle….that their jobs taken money from customer and customers paid for what they need is a delivery their goods to who they want to send……USPS systerm very very bad ……..the all the leader of USPS is a stupid and lazy just want to siting there a** to eat full to save power to f-ing some XXXXXX after hours. under sew panel.


Lashaun Summons December 31, 2015 at 12:38 pm

By the way….if your having a horrible experience with USPS just file a complaint with Consumer Affairs. I did recently and it is currently under investigation because it’s a waist of time and effort to ask or expect some of the USPS employees for help. They will only direct you to someone else and keep repeating it until they think your too frustrated to keep trying. It says a lot about their policy if some of their employees feel that they can treat customers poorly at any time and not care about suspension or termination.


marco January 11, 2016 at 5:19 pm

Have you spoken to your lawyer.. I have had nothing but negative experiences in my decades of dealing with USPS. Judging by all of the comments on this site my experiences are the acceptable norm for USPS and that is ridiculous… With the amount of people that are upset at USPS I have to believe there is room for a class action lawsuit against them!

Please let me know if you have spoken to a legal advisor on this matter as I would love to join in if at all possible… We have to stand up to this.. this is the perfect example of big government stepping all over us… independent agencies with absolutely no oversight or restriction… these postal employees feel like they are god-kings that can dictate to us what we can or cannot complain about… they forge doXXXXents, steal and destroy mail, disrespect us and have absolutely no repercussion for any of it…


MB January 26, 2016 at 12:59 am

Hello, I just saw your USPS complaint, I wrote one also. Can you please tell me the Email address for the Consumer Affairs? I like to write to them also. Thank you, MB


Lashaun Summons December 31, 2015 at 12:30 pm

After all the mess and disrespect the USPS employees have done to me in Maryland a female employee left a message on my answer machine wanting to extend an apology. I never spoke to her at all because their apologies are NO longer worth it to me being that they treated me very poorly as a customer twice. It should not take for me to contact consumer affairs and send letters to the CEO to get their attention. An apology will not change the fact that they were negligent more than once with a package and then tried to cover it up. I AM NOT ACCEPTING AN APOLOGY. The employees involved failed twice to do their jobs accurately and then treated me poorly when I complained about the issue. I feel that they should be deciplined properly and within the guidelines of the postal service for this type of neglect and behavior. I WILL NEVER TRUST THE USPS EMPLOYEES AT THE ASHTON STREET LOCATION IN MARYLAND AGAIN WITH ANY PACKAGES.


Jay B December 29, 2015 at 11:49 am

I have the unfortunate cirXXXXstance of having my mail go thru the Federal Way WA hub, where it seems that they employ only dyslexic idiots. Anything that enters that facility gets lost for at least a week, then it is sent to a random address on the other side of the country. If it was just me who this happened to, I could understand, but it’s everybody that has to deal with this damned place. I looked online about this place and there are hundreds of complaints over the last 2 years. Why is this facility allowed to be run so poorly? Why does so much mail get lost, delayed or sent to the wrong address when it goes thru the
Federal Way hub?

And then there’s trying to get thru to talk to anyone at USPS to talk about the absolutely horrible service that this hub offers. There is apparently no responsibility at the hub level or at any other level either. How can they let this go on? How can they ignore all the complaints that are leveled at this facility? And all the resources wasted on misdirected packages/mail, lost mail and who knows what else?

It’s a felony to threaten a postal/federal employee, and I think they are using this to be especially lazy, care free typical government employees. We’re Union, we don’t have to do that, I can hear them saying. Or were corporate, we don’t deal with little people like you, take your complaint to someone who cares.

I really wish there was an alternative to the USPS. They have wasted any goodwill that any of us had toward them with their total lack of customer service (ever tried using their website for anything other than tracking? Ever tried to talk to a postal employee? They don’t have to care, so they don’t and just ignore you). If USPS was a private company, they would be out of business. But since they aren’t and they have a monopoly on the mail system, they don’t have to respond to us. We need to make them accountable somehow.

I am sick of USPS and their horrible customer service. I dread every encounter with them.


Lashaun Summons December 19, 2015 at 8:14 am

This is not the way that customers should be treated by postal employees when they are in error. I am terribly disturbed at the fact that they tried to cover it up and sign someone else’s signature on a package that I sent to be signed by my daughter after they realized that they were in error. The man that showed up at my daughters house never identified himself by name and then they had the audacity to refuse to give my daughter his name at the post office. They spoke to my daughter disrespectfully on the phone when she asked could she have the first and last name of the man from the postal office who came to her house the previous day. Not only is it scary to have a strange man come to your house, but for him to not even identify himself by name is extremely unprofessional. I don’t understand how things like this can happen at the United States Postal Service with their employees and no disciplinary action has been enforced for the errors and unprofessionalism displayed by these people.


Lashaun Summons December 19, 2015 at 7:55 am

I went to the postal office in my area yesterday too ask for a refund for services not rendered for a signature confirmation that I paid for on a package I sent to my daughter because the mail carrier from the Ashton Street location in Baltimore Maryland simply left the package on her door steps outside without getting a signature. The mail carrier knocked on my daughters door. My daughter proceeded to walk to the door and by the time she got to the door there was no one there. My daughter saw that her package was on her steps outside of her house. My daughter then called me immediately and told me what happened. This happened at 5:10 p.m. on December 17th 2015. After my daughter explain to me what happens I’ve been called the postal service for Aspen Street in Baltimore Maryland right away. The clerk who answered the phone was very disrespectful and nasty and her tone of voice when she spoke to me so I did not want to start to speak to anyone there due to this issue being the second time around that I have dealt with package issues due to them. I called my daughter back and about 30 minutes later at 5:40 pm a man arrived at her house in a postal uniform and not identifying himself by name. He said to my daughter ” I know this is crazy but can I get you to sign your signature for the package that was left on your steps earlier”. I was able to hear the whole conversation being that I was on the phone with my daughter while she was at the door and I told her to tell him no because the mail carrier who left the package on the steps was supposed to get her signature before leaving the package. He asked her for the package back and I told my daughter to say no once again. He told my daughter that I can go to my local postal office and get a refund for the signature confirmation receipt that I had paid for. The next morning on December 18th 2015 I went to my local postal office and was told that they could not give me a refund and advised to go to the main postal office. The clerk also told me that the package was signed. She showed the signature and it was not my daughter’s name or anyone that my daughter or myself know it all. I called my daughter and explain that to her so she can call back to her local post office and find out whose signature it was on the package because there was no signature at 5:10 p.m. on December 17th 2015 when the package was left on my daughters doorstep. It turns out that someone from that Postal Service on Ashton Street in Baltimore Maryland signed the signature for that package at 5:50 p.m. on December 17th 2015 after my daughter refused to sign being that the package was already left on her doorstep earlier that day. My daughter called the postal office at that location and asked for the name of the postal employee who came to her house and they refused to give her the name, but I had already obtain it through my postal office. I never gave him permission to sign for a package for my daughter because he is a stranger to both of us and he signed almost an hour after the package was left on my daughters door step without being signed. I am going to discuss this with my lawyer because at this point I want to know why he put his name on a package that was not addressed to him and if it was legal for him to do that almost one hour after the mail carrier left it on my daughters step. I doXXXXented everything as it was happening from the very beginning being that I had problems with them in reference to a missing package earlier this year.


Lashaun Summons December 18, 2015 at 7:23 am

I just recently paid for a signature confirmation receipt for a package that I was sent to my daughter in Baltimore Maryland. The postal carrier from the Ashton Street location left the package on my daughters doorstep instead of making sure that she signed for the package. I had a problem with the same mail carrier at this location because earlier this year I sent my daughter a package for her birthday and she never received it. I called the postal master and was given a number to file a complaint. I filed the complaint and for 4 months I was given the runaround and never received any reimbursement for the package I sent. I was told by a postal master in the area where I live that my package was scanned for two blocks over from where my daughter lives. It was an error made by the postal service clerk and I got no justice for their mistake. Now once again the postal carrier has failed to do her job accurately and left a package that I paid for a signature confirmation on her door steps without getting a signature. I also frequently have a problem with the postal carriers in my area leaving other residents mail in my mailbox. I spoke with the postal master and nothing changed. This has created a trust issue that I now have with the postal service because when things like this happen due to the carrier’s mistake no one cares to help you. It is unfair to the customer to have to tolerate this kind of negligence. This makes the Postal Service look very bad because we are trusting the postal service with all of our personal information which is everything from our social security numbers and all sorts of personal information. When a mail carrier can’t take the time to make sure that they are reading the mail or packages accurately so that they can put them in the right mailbox or deliver them to the right address they are then putting taxpayers identity at risk of being stolen not to mention the loss of money and inconvenience when packages are not delivered to the correct address or in the manner that the customer requested after paying for it. The Postal Service corporate office is in need of serious change in reference to how they discipline mail carriers about these serious issues with customers mail and packages. Now I have to be inconvenienced and go back to the Postal Service today to get my money back for a signature confirmation receipt that I paid for to be delivered the way I wanted all because a mail carrier did not do her job properly. I guess the Postal Service is comfortable with having some people on their payroll that can’t do that job accurately. There is no justice for the customer.


Jeff December 14, 2015 at 4:09 pm

I have called your customer service and I have filed two claims and I have received claim numbers. Your representative stated that within 72 hours someone would be contacting me and in fact in one case an individual did in fact contact me. However, in the other case I have not heard anything at all- 123 hours later. May I ask why you tell customers that they will be contacted within 72 hours if in fact that is not the case???


Yamille December 9, 2015 at 12:40 pm

Went to the closest post office on 12/1/2015 and sent two packages. One of the packages arrived on 12/4/2015. The other package is stuck in Texas, since they do not have enough staff at the sorting facility to process all the packages. This particular package contains Christmas gifts for my family. It’s a shame that the US Postal Service did not have any answer about how to resolve this issue. It’s affecting me directly since I don’t know if my family will receive the Christmas gifts on time. Shame on the USPS!!! A new year, with a new carrier company.


Endy November 30, 2015 at 5:13 pm

Same old story… Ordered an item for $ 41.00 shipping cost me $ 70.00 for 2day …my package was scheduled for delivery on Friday ….they said they attempted delivery …WHICH WAS A LIE I WAS HOME ALL DAY WAITING…carrier didn’t even bother to leave a notice… It’s now Monday still no package and it was scheduled for redelivery on SATURDAY… going to the 11432 post office with some grievances to file ….


Tsilya November 30, 2015 at 4:22 pm

The USPS service is getting worse and worse. Our mail is getting lost or get delivered to my neighbors, their mail gets delivered to us. I was trying to reach our local post office by phone and the phone is busy for the whole day, so you can’t even reach them to complain.
What is going on? How could we be sure that our mail is getting delivered to right address and visa versa??? Could someone explain? Could someone provide a contact number that is valid???


JR November 19, 2015 at 11:20 am

Worst delivery in thirty years. Use to be great, now any delivery post office employee can make their own rules. Late in the day, want to get home early, just leave a note in the mail box that they tried to deliver, except this does not work when the recipient was home all day & no one ever attempted delivery.


Lin November 12, 2015 at 2:28 am

I ordered something and it said out for delv on Tuesday and showed delivered in my mailbox but when I chk my mailbox, nothing was in there. I called my local post office and the guy ask me for my address and told me he don’t see it there. Well how can you not see it if I never gave you a tracking number. He told me to contact them Thursday because they were closed Wednesday because of the holiday. He didn’t seem interested or concerned about whether I received my pkg or not. It was the postmaster I was talking to in Elizabeth City, NC. All i want to know is where did the driver delv my pkg to.


Katrina November 4, 2015 at 3:34 pm

Yesterday morning I was charged twice for one money order at your Portage Indiana location ! I let them know right away , as something seemed fishy with the transaction. So I immediately checked my account. My money order was for $360.00 & it had a $1.25 charge . So the total that should have been charged to my account was $361.25. Yet I was charged $722.50 ! When I went back in to let them know … The worker Madeline showed me two receipts and said I was charged for one , but one was ” kicked back “! Then She took me to the backroom where I waited for an hour to find out I wouldn’t get my money back for 24 hours . She gave me attitude the whole time ! She said the first time I was never even charged ! The US Treasury department where my money comes from says I definitely was charged ! I am on disability and I have kids . I cannot afford to get ripped off like this ! I have called corporate , consumer affairs & the general manager as directed from corporate … Still no refund ! I want my money back and I want an apology ! She knew exactly what she did & she treated me like dirt about it ! How uncalled for & unprofessional ! I am seriously considering contacting all major news outlets !


Stephanie Roche November 1, 2015 at 12:07 pm



Alisa October 31, 2015 at 10:33 pm

So, sent a package out for my friends birthday, including expensive items. I sent it out on October 22nd expecting it to be there by the 24th, his birthday. Its now the 31st. My package was sent to Puerto Rico. I sent it from Ohio to Indiana. When the tracking website said it was delivered. My friend said he did not receive it. My package is probably gone because USPS decided to send it to Puerto Rico instead. THANK YOU SO MUCH. Not using USPS or UPS again!! P.S. You should be a 24 hour deal, this is stupid that i have to wait till your business hours in suspense about where the heck my package is, this is not fair to me, this is my first time sending a package out. I could have drove to give my friend his package in less than 9 days, obviously.


SUMANA LETANG October 23, 2015 at 2:41 pm

First off i must say, i have no idea why usps is still in business. They obviously can not deliver packages from point A to B without any problems. I am a business owner and i have numerous of claims with the post office.. packages are not being delivered, they keep putting undeliverable address when its a mistake on their part. Now calling or dealing with the corporate office is just as bad and disrespectful as the workers at the local post office. They quick to tell you oh its your mistake, oh you put the wrong address when in truth its them that made the mistake. They are very disrespectful, they are stealing!! I would not recommend the post office to my worst enemy!!!

Megan Brennan who is the new postmaster and who is charge, needs to put more regulations. Things needs to change or the government needs to shut down this business.
Its a federal crime to interfere with people mails, but yet still the carriers are stealing, and doing all kinds of stuff. A month ago an order of butt lifters i ordered, got dropped of to an ups office down the street from me and in the system shows undeliverable address, when all the time the label had my accurate address..once again a mistake by the post office and making matters worse, the worker arguing with me i put the wrong address..that’s my point, they quick to cover their ass and say its us the customer’s mistake.



jessica October 15, 2015 at 11:34 pm

Hi, my mail carrier is intentionally not delivering my mail. Located in 11207 area of brooklyn in east new york station on atlantic ave and Pennsylvania ave. She was caught putting mail on the bars of my gate instead of in my mailbox and when confronted she was very rude. Now she is not delivering my mail and her reasoning is she hears a dog bark from inside my house. My dog is never outside because my house is not fully fenced in.. so she’s lying. Basically if my dog was ever outside, he would run away. She got caught being lazy and not going up five steps to put mail in my mailbox and is using that as an excuse. She’s Being spiteful because she delivers my neighbors mail. I’ve made complaints and still did not get my mail. This is totally unacceptable. How is it possible for her to get away with such a thing. I know it’s very hard to be in your position trying to fix the issues of these kind of employees. It’s because of people like this that there may no longer be a post office in the future. I hope this gets rectified.


Paul September 30, 2015 at 6:01 pm

Another problem I had, this time was with delivery in early September. They delivered a bill to my parents house on a rainy day, the bill was so wet that the content washed off. My father had to drive to the nearest office to pay for it.

This just shows they don’t care about the quality of the service and customer satisfaction. Perhaps ya’ll should look into better mail protection system in event of rain/snow!!!
Very disappointed!!!!


Paul September 30, 2015 at 5:52 pm

Tracking: 9449009699937920248665

Shipped a book on 09-23-15 that I sold on Ebay to customer in Florida. Today on 09-30-15 I get a letter from Atlanta Mail Recovery Center, but the letter inside had a Springfield MA address for Network Distribution Center. So that’s my first confusion.

Secondly they claim the book was lost. But included the shipping label off the box that I shipped the book in.

Considering switching to UPS or FedEx


Elena Nannoshi September 26, 2015 at 9:33 pm

Priority express EK 777266026 us sent from nyc on 24, arrived this morning (26) to Pontiac at 7am and in transit from this point. (30 min from me). NEVER ARRIVED!! I HAVE BIG BIRTHDAY PARTY TOMORROW MORNING! ANYONE CAN HELP ME???


Mary Ellen Peter September 13, 2015 at 4:08 pm

Illegal Forwarding of Mail by USPS
Fraud and Theft via USPS
Fraud Case CA124422794
Identity Theft CA124422978
In spite of physical visits to the supervisor of my POST OFFICE and Calls to Customer Service and the Postal Inspector my mail continues to be forwarded to apparent THEIVES
who have illegally forwarded my mail. I have tried everything, calls, letters, physical visits to my post office and the saga continues. The USPS will not give me the address of where my mail is being forwarded. The reason given to me is the USPS cannot be liable for giving out the information to the people who ILLEGALLY changed my address and are stealing from me. Now that the notice has been given to my post office that this was incorrect and to STOP forwarding mail is the Post Office participating with the thieves by forwarding my mail?


Justin treska August 17, 2015 at 12:00 pm

I have been waiting for a simple envelope to be delivered for over a week now. Same state maybe 30 minutes from where I shipped it. I need to know where my package is and when it will be delievered. I have missed my move in date, and am still waiting in a hotel until this item is delivered. I called the 1800 number, and all they could tell me is they know nothing and have to place a ticket in to fund my item. And I will hear something withing 72 hours… Are you kidding me?


Amy Capps November 5, 2015 at 12:50 am

I am going through the same thing right now. I now understand why the Postal Service is losing money. They are incompetent! I sent a package to my son to Rangely Colorado, where he is serving his mission. It was a special, expensive gift that I know he has been wanting for a while now. I shipped it to him on Oct 30, 2015. When I looked at the tracking, it had arrived at the Denver Facility. I thought Great! It’s on it’s way to him. The next day, I check the tracking and it was now at the Federal Way, Washington Facility. WTH??? When I finally got someone on the phone to talk with them about my package, they said they had no idea why it was there….except that it was on it’s way to it’s destination….in Lewiston, ID. That is where I live and where they package was shipped from. They try to tell me that I must have put the wrong address on it. What? Then why did it go from Lewiston to Spokane to DENVER if it was being shipped to Lewiston? OMG! Whoever handled it in Denver really screwed up! I received the “48-72” hour call back info with a CA # too. Seriously….if my son ever gets the package or if I get it back, I am going to take a picture of it….take it down to the local post office and demand to talk to a supervisor. It has now been 6 days which was suppose to take 2-3 days. It has been stuck in Kent WA for over 24 hours…not moving at all. The USPS has totally messed up my very special birthday present for my son, serving a mission in the Denver South Mission. I am not being very Christlike right now but it is frustrating when you spend money on an item, pay to get it shipped and then you get NO HELP from the USPS when your package is MIA!! They said they would re-route it but I haven’t seen it move since I have talked with them. I don’t even think they know where it’s at. Seriously? The driver is scanning the package when picking up or dropping off, and they DON’T know where it is or what driver has it! I will not use them anymore. They have all been rude and acted as if my concern was of no importance. Best of luck to you, Justin!


Tony Ancheta August 12, 2015 at 12:52 pm

Megan J. Brennan,
re: 9400109699938672109998
Mailed on 8/6

This parcel has been enroute to me since the sixth, it passed through your Sacramento distribution center (41 miles away) at 5:52am on the tenth.
The local post office says it should have been on the 9:30 truck the same day. It was not.
The local post office said it should have been there yesterday on the 9:30 truck. It was not.
Checking today, it is not.

Whose in charge, there? Oh, you are … where’s my package?


Danita Rowell August 11, 2015 at 10:48 am

First off these bomb a** managers or pieces of sh*t they are rude as hell like dam yal made the mistake why are yal mad? Like wtf made\ya
yal so my apartment was vacant ? Like wtf trying to steal my sh*t.?! Im so will never ever order nuthing online and know i have to go thru this postal sh*t. So rude and unprofessional like dam im highly upset. Half of these motherf-ers need to be drug tested like frl. Cause this is to much you dont play with nobody money cause my money was spent to even get be receiving the dam packages like dam. Smh never again.


glorai August 10, 2015 at 10:36 pm

this is a chronic and ongoing problem within this organization with no one interested in fixing these problems, for the past six years , i have repeatedly been at the mercy of the same bad postal locations riverhead and Melville facilities , that regardless whether if it is a box , a letter big or small it makes no difference , express mail is always delay and never ever reaches the destination on time as promise . no again it has happen i mail another express letter out on friday 8/7/2015 with guarantee delivery of 8/8/15 well today is 8/10/15 and the package is not delivered and no one knows where it is at , I have called since Saturday trying to track this package and guess what the receiving facility accepted this package at 4.40 , pm , it then left at 5.01pm and somehow miraculously it arrived at the sorting facility at 3.47 pm on the same day ,8/7/15 and then it disappeared. with no trace.
as a result a medical emergency has occur , along with extra cost for change in travel plans due to this package not arriving for which I am also asking to be refunded .
this lack of accountability needs to be address, by the postal service , if domino pizza can track an order from the time of placement all through to when it is delivered to your door including , when its being prepared, when it is baking , when it is enroute etc. then ehat about an organization as old and as big as the postal service .
then neither the workers at the post office or the 800 number can answer any information or give you any help.
Who is in charge who is listening to the consumer , who is it that is allowing this behavior to continue. this is a disgrace , what is the sense of providing a tracking number when it appears this is only for vanity purposes and really serves no purpose at all.
when if ever will the service improve , please respond regard my refunds.


Jennifer volz July 25, 2015 at 8:57 pm

I have had over $200 worth of packages in the last 2 months go missing they say they were delivered and they are no where to be seen. I have contacted the local post office and they say they can’t do anything cause they say delivered and they are very rude about it. I have contacted both corperate and district for the seattle wa area and they put one complaint in but still have not received any other information . I am so mad that no one does anything anymore. I have called and called and just get rude workers and nonody fixes anything. I want to talk to the head of the postal service and I mean the head not all these so called managers .


Alisa October 31, 2015 at 10:37 pm

Has anything been figured out? I am having the same problem right now


Amy Capps November 5, 2015 at 1:09 am

Once you get a hold of the head of the Postal Service, please keep him on the line so I can talk to him/her next. Something needs to be done about all the mistakes, thiefs, missing packages and so forth. This is just wrong on so many levels. This is a government run business? Maybe we just need to talk to the President! I am so mad that I have been talked down to, lied to, hung up on, etc. We really need and deserve answers….and to have our complaints taken seriously….and to be treated with concern and respect…..AND to have our packages delivered correctly AND given a refund, even if the package does finally get there but it is more than 2-3 weeks late or more.


Morgan Baker July 23, 2015 at 11:16 am

First, I live in Overland Park, Kansas. Tracking (9405509699937746764562) shows that the sender used Priority Mail 2-Day shipping. My package was mailed on July 15 from Philadelphia. It arrived in Kansas City, Kansas (about a 30 minute drive away from me) on July 16. It was at the KCK facility for just 18 minutes and was sent BACK to Philadelphia, instead of delivered to me at my home. Now, my package is circling between the same two Philadelphia area facilities over and over each day. It was so close to me that I could’ve driven over to the KCK location and picked it up myself, if they had just held onto it. Instead, it returned to Philadelphia where it is now in limbo repeating the same pattern each day. How can a barcode and computer system be this bad that it cannot implement a failsafe for packages that are repeating certain behaviors (such as going back and forth between the same two facilities-1.Huntingdon Valley 19006 and 2.Philadelphia 19116)? It should not be so difficult for an actual person, yes a real human, to take my package off the line and put a new barcode or label on it (I am assuming it has a bad barcode or faulty label). Even Dave in 2001: A Space Odyssey had a failsafe system to manually shut down HAL. Will anyone at the USPS help me? Or will my package just continue to circle round and round in Philadelphia for eternity?


Maureen July 7, 2015 at 6:55 pm

I paid to have a package sent and after I swiped my debit card the postal worker said that his machine wasn’t working properly so he asked me to swipe my card again. So, I didn’t think anything of it until I decided to check my bank which showed that I was charged twice. I went back to the post office and I told them that I needed to be refunded for the extra transaction. He told me that he needed proof of the extra charge, so I showed him my bank statement. So then he told me that I needed to call my bank to verify the double charge. My bank confirmed that they charged me twice. Well you would think that would be enough but no….both of the postal workers argued with me and told me that they only charged me once and now they are refusing to refund my money. I plan to call corporate first thing in the morning and if that doesn’t work then I’m filing a complaint with the BBB, consumer affairs or who ever will listen to my complaint. I will never use usps again. They do not care about their customers and they are very incompetent.


Noe July 1, 2015 at 7:52 am

What is wrong with headquarters and post office Houston 7050 Brookhollow w DR Houston TX my package was supposed to get to me already and it hasn’t, you have some of the most Lazy, undeserved for a paycheck, useless, stupid, and sorry excuse for customer service EVER!!! All bad reviews and headquarters does nothing. You need to fire the mailmen and the ladies working the front counter always getting an attitude its like they wake up with one and its making this post office a piece of crap literally!!!!!


Caprinia Taylor June 27, 2015 at 7:51 pm



M. Jacowsky June 19, 2015 at 1:39 pm

I sent via first class mail from my local post office to a dentist at 11224 (mermaid ave po in Brooklyn ny) over two weeks ago. The letter was never delivered. I used the po web site which is terrible. I attempted to call the PO in 11224 whose phone number is listed. It is busy all the time so I assume that they take the phone off the hook. Good customer service would be for the call to go to an answering machine but it would appear that the PO does not have good customer service. I called the customer service number which transferred me and then disconnected me. I called another customer service number and was told to call 718 348 3900 and told that I should speak with Tom Murphy. I have left two messages and you guest correctly, no return call. Since my letter is either lost within the postal system, in some dead letter file or was delivered to a wrong person I am stymied. Customer service appears to be terrible. No one seems to be able to help or even speak with. Bottom line is I have to ask myself why am I using this form of interaction when I have a number of other choices.


karli June 9, 2015 at 3:04 pm

I’m currently deployed serving in the military and my mother sent me a package on April 7th, it is now June 10th and I have yet to receive this package. As you can imagine I’m excruciatingly upset. I tried calling the customs facility in New Jersey and each person I talked to gave me a different number to call. I just want to know why my package is taking over 2 months to get here? Is it lost? Did pirates take over the ship it was loaded onto and steal my package? Is it still in Jersey? Not only can I not file a claim because usps won’t insure international shipping but apparently the customer service personnel at the main oh one number aren’t available either. So I have time as a deployed service member to write this whole complain out but you guys don’t have time to simply let me know why I haven’t received my mail? Just wondering. If anyone has any idea what I can do to alleviate this issue I am more than open to suggestion.


Eunice June 4, 2015 at 10:25 pm

I have always use USPS for all of my packages whether it is for shipping or receiving. Never thought they would ever screw up. I was expecting my package a few weeks ago so I waited all day for my package. So as soon as I heard the mail man deliver my mail I notice that my package wasn’t in the mail box. So I went online and tracked it right away, and it showed delivered. It happened to be a substitute that day and I noticed him a few days after it had happen and he said that he did not deliver to our home which he did admit to. I knew he delivered it to the wrong address. I called and called customer service and my local post office station and they said they are not accountable for any lost packages or delivered to wrong addresses if not insured. They told me that they will further investigate, but what else is there to investigate when he clearly admit to delivering to the wrong adress. They keep giving me the run around with different numbers to call. They can’t reimburse me nor retrieve the package from the wrong address that they delivered to something they even admit to doing wrong.


Brandon smitty June 4, 2015 at 8:01 am

I actually have done 3 applications to work for USPS….but I’ve always getting no response back I live in Rochester NY I recently ran into this guy I knew when I was in my teens and this guy was working for USPS!!!!!! I mean this kid has been to jail for gang assault all type of bulXXXXX so I’ve never been to jail is that why u guys won’t hire me? Should I go slap someone upside there head with a bat take there wallet get caught by the police do my time get out and then reapply???? C’mon help me Mr Donahue


A**hole June 2, 2015 at 3:52 pm

Even your email address don’t work. Only thing you do well is raise your rates
Road to extinction


Richard conley June 2, 2015 at 12:17 pm

I live in phoenix as zip is85019. I have very BAD delivery service. Called have case #sno call backs. Phone # always busy. Very bad service and. No one cares


Michael Stover May 29, 2015 at 6:32 pm

This U.S postal service is by far the worst carrier service I have ever had to use.The only way you get your mail or packages to where it needs to be is if you spend extra,extra money. I recently had a piece of mail that was screwed up and put into the system.
All week long not one post office could give me a straight forward answer as to where abouts my piece of mail is. When I called the 800 number, someone with a foreign accent answered and lead me to believe that she was gonna help with this just to find out all she did was take a complaint.
All my business from now on will go through UPS, never the postal service ever again!!!!!


Nicole G May 25, 2015 at 12:35 pm

I normally don’t complain but the Park Forest post office in IL is AWEFUL!

After numerous complaints in the past of your staff not picking up scheduled packaged deliveries and marking them complete I thought things were finally getting better. That was until another package was not picked up on Sat. 5/16. When I saw the package was not picked up I called and then they said they were going to send someone back out to get it before they closed and they never did. I had to put a note on the door Monday for them to actually take it.

Something happened to our mail on Thur. 5/21. My husbands wedding ring was suppose to arrive and be delivered. Tracking said it was out for delivery at 9:30am and nothing ever showed up. Tracking was never updated on Friday and nothing arrived in our mailbox so I called. I spoke to a woman who told me the package never left their facility and it was certified and was at the post office. I told her I would not be able to pick it up and would call back. Saturday morning I called right after you open around 9:20am. I spoke to a different woman who was VERY rude. Told me she didn’t have time to talk to me, track my package or go digging for it to assure when I came in that it would be there. I explained I would not be home the rest of the day and if the package had not gone out with the carrier yet that I am suppose to be able to pick it up. She told me then come in then or call back in an hour. I rushed up there in hopes to talk to someone else and I spoke to another woman at the front desk. She could not find the package and took my information down and told me the supervisor was going to locate it and get back to me. That never happened. So I waited until 1:00pm to call back and magically the woman on the phone could find it now so I went in and picked it up. The woman who helped me and checked me out at the counter told me she found it and was very nice. I told her what happened and she was just as upset as I was about how things are running around there.

Now I am looking for another package that was suppose to be delivered on 5/21 and the tracking is showing as delivered yet never showed up here either. I have contacted the seller as they insured the package so now you will probably have a claim on your hands.

On top of it our condo association office called to tell us they found some of our mail in the street!!!!!!!!!!!!!!! They returned it to the Post Office and now we are waiting on that as well.

This post office is a complete joke!


Valencia May 21, 2015 at 8:03 am

I lost my mailbox key, so I immediately informed my carrier, after about a week or two she forgets, and then she pulls my mail and tells me that she assumed, yes ASSUMED that I moved and she took my mail, not to the post office, but to dine sort of carrier station and put it on hold. So I ask the carrier if it’s possible for me to go pick it up myself, she told me yes, provides me the address to the station where my mail is being held as this location is not listed as a post office location. I make the drive there, and I’m greeted by a woman who is the supervisor named Cynthia who proceeds to ask me for my ID to verify the address and my identity, but then she sends another unidentified lady back to the entrance to say she can’t give me my mail because the location is not where customers come! I was outraged! How could you deny me something that rightfully belongs to me? I would not be at this location if it had not been for the carrier in the first place, secondly, my mail should have been taken to the post office where customers do have the ability to pick up mail that’s been placed on hold!!!! This is just ridiculous! Not to mention the fact that I’d have to pay $25.00 to have my key replaced!!! I’m single mom, I live in income based housing, I have other major bills to maintain, and it doesn’t sound like a lot, but $25 is a lot to someone like me with five children to support.


Josh D. May 17, 2015 at 5:30 pm

Well I was discriminated against at my local branch. They have got a few days to respond, or I go to the national news outlets. Maybe it wouldn’t have come to this if their email was working so I could submit my complaint, and there automated system was on repeat with no help. Now I have to bend over backwards to get them to answer my questions about why I was discriminated against. I’m sure the news will like to here about how I was discriminated against. Denied me available services when others got it, then chucked my fragile package around like a Frisbee. I wanted mine package to listed as fragile, and I was denied, multiple times when I asked. That is just a very small bit of the horror that happened there. I will never ever go to the post office again. EVER!!!!!! I will be looking into attorneys as well to possibly sue for discrimination. Thanks for denying me basic services for reasons unknown, and I got no explanation from your employee, since the employee would not answer why I could not have my package listed as fragile, and then throw it across the branch.


Brittany J. May 16, 2015 at 2:20 pm

Usps is a joke. I ordered a package from online Wednesday may 6th. It shipped out may 7th. Expected arrival day was may 9th. Checked the tracking and it stated that the packsge is due for delivery may 9th. This is a time sensation packsge so it needed to be there by the 9th no later than the 11th. Here we are the 16th and the recipient of the packsge still has not received it. I call the usps office there the package should be delivered and they have no idea where it is. This is ridiculous. No one wants to help. They give all these claim numbers and have received no phone call back as they stated I would. Usps is a total joke.


Faith Floyd May 12, 2015 at 2:15 pm

I truly hope my message gets to the CEO of the US Postal Service. I went into the local post office Friday morning and paid for two money orders totaling $1330.61 and I had them filled out and overnighted -paid the extra 20.00 so it would arrive in Wayne, PA- 3 hours from me, to my 401k company for my job so I could pay off a outstanding loan and so new funds be put in my account to catch up on past due family expenses. The tracking shows accepted at the post office and that’s it . It was never received the next day as promised and I’ve went to the post office- called the company it was supposed to go to and no one knows anything. It seems very odd since I’ve done this at other post offices and never had an issue. I now am financially at a loss as every day lost is another day without money in my account and it will affect my family in a huge way. To have to wait an additional 45 days for a new money order when it is the post office express mail or the person who completes the transaction at fault ? Who will be able to pay my bills for me or put food on my table for my son and my family due to their error and express mail failure ?


SHENIKA WAY May 7, 2015 at 9:23 am



Alisa October 31, 2015 at 10:40 pm

Did you get this figured out? I am having a similar issue


Tara Barfield April 6, 2015 at 4:21 pm

I ordered a package from wish.com and never received it the Greenville post office supervisor was rude her name was felisha and then I take with several ppl from the 1800 # and they wasn’t any help then talk with purses from the consumer department she was rude and no help. Nobody is trying to help me nor give my money back for what is there fault.


terri hamilton April 5, 2015 at 6:45 pm

to whom it may concern
I live in cecil county Maryland the town of north east, and I live at 106 Victoria court and the mailbox that we receive our mail in is falling apart there is doors off the mail box, I have made numerous requests and complaints to my local post office because the door to our mail box is also falling off it is hanging by one hinge nothing is still being done about it I want something done immediately 1. either put individual mailboxes up at our driveways at the post office expense or 2. put a whole new big mail box in with the individual boxes for us to get our mail something needs to be done the local post office personnel have been rude about this issue and same like they do not care
thank you in advance for your time and consideration


Angela Schleich April 2, 2015 at 10:54 am

I have had a very major issue concerning to different locations. I have filed a complaint thru the main number and thru both post office locations that I have the problems with. I called the number on this page to also report my problems because I am getting no help from any other number I have called. The woman that answered the phone was very rude and yelled at me when I told her that I filed the complaints and that I am getting no where. I am sick of being treated this way. The next step I guess will be to call the local news media concerning the rudeness and the non customer service.


Linda Baisey March 31, 2015 at 7:09 pm

I have been having trouble getting my forwarded mail.. I have been to the post office for the lst two months and no one has been able tot ell me why my forwarded mail has not been received. It is very upsetting, I feel like no one is caring at the post office that I am not receving my forwarded mail… My boyfriend has reorded his employee card twice and we still haev not received the first card. I am goign to keep calling everyday and complaining unitl somethign gets done. This does not make any sense at all. the forwarded maill is suppsoe tto be coming form Black Canyon Hwy post office in Phoenix AZ, the employees are rude and not very helpful, the Supvisors seem to not care about what’s happening at the post office because I have spoken to two of them and no one has contacted me to let me know anything about what’s happenign with my mail. Im very upset about this.


Jasmine Lawton March 19, 2015 at 12:05 am

I ordered something from eBay on March 3 2015, it was mis-sent on 3/10/15 and I received no further tracking information. After calling the 800 number and visiting my local post office, I received a phone number to the post office that it was last at. I called them and was on hold for about an hour before someone picked up the phone and hung up. I called back and the employee was having a side conversation and I was told by the other person that I should receive my package today or tomorrow (with an attitude). I just checked the tracking and now my package is in Florida. Why is it so difficult to get my package?!!


Tim Beditz March 12, 2015 at 9:08 am

I took the advice of the USPS local office in area code 12061 and sent a critical package via Registered Mail due to this class of service being the “most secure, most guarded and most tracked” service the Post Office offers – according to their local employees.

That was on Feb 27th 2015. It is now March 12th 2015 and the Post Office has no idea where it is or what happened to it. I have invested countless hours already speaking to them and have received no actionable or detailed information.

Words cannot describe the level of frustration and incompetence in the systems the USPS uses to track the whereabouts of the “safest, most secure and most guarded” level of service they offer to handle our most important packages.

Does anyone have the email address of Megan Brennan so i can contact her directly?

Any input would be appreciated on this forum.


Faith Floyd May 12, 2015 at 2:24 pm

Can you please let me know if you were able to get her contact info as I need it as well and am going through a similar situation


Leann William March 11, 2015 at 11:28 pm

My issue is with the post office in Lincoln Park, NJ the staff at the front counter is horrible. They said they sort once a day meanwhile my pkg comes into there facility in the morning & I have a post box & my mail hasn’t been put in box. I check tracking and it states waiting for pick up & these ladies Mata and Asian counter person tell me its not there. I show tracking info they go looking & still can’t find pkg so I leave and come back next day and pkg gets delivered to my home address even with p.o. as mailing address so I call them and tell them this and they say oh the sorter didn’t notice address. Talking to yhe postmaster was a lost cause, they had a great postmaster 2 yrs ago. The new guy is just as nad as his window clerks, disappointed in this post ofgice. What??? These people are getting paid a salary to screw up people’s mail.


Mark February 25, 2015 at 10:40 pm

I purchased an item via eBay on Monday evening, 02/23/2015, and according to the tracking information, was supposed to receive it today, 02/25/2015 (via USPS Priority 2-Day Delivery). Instead, it appears my item is stuck somewhere between Cleveland, OH and my home town of Hagerstown, MD. I tried calling the USPS via 800-275-8777 (800-ASK-USPS). After going through a series of automated prompts via the automated voice response unit (VRU), I waited on-hold for almost 30-minutes to speak with a customer service representative and ended up getting disconnected. I did open a case via the USPS.Com web portal and am awaiting a status.

Personally, I am completely fed up with the way USPS conducts business !! The lack of attention to detail and poor customer service is extremely unprofessional. It’s funny how they keep raising the price of postage and yet their service is worse now than it’s ever been !! (THANK GOD for Online Banking !!) But whom are we supposed to complain too ?? Maybe Megan Brennan, the inXXXXbent United States Postmaster General ??


Judy March 7, 2015 at 1:00 pm

I am currently going through the exact same situation Mark. Is your case still pending or has it been resolved?

I am in NC and I have been trying to send a package to Florida. My aunt had recently passed away and the package contained the outfit for her to wear in her casket. I honestly believed that the package would arrive on time due to the fact that I have never had any issues with the US postal service, until now. When I contacted the USPS origin facility in Raleigh, NC (where the package “supposedly” departed from), the customer service was the absolute worst and they pretty much confirmed that my package somehow disappeared in thin air. I asked the representative what am I supposed to do or what would be the next step in order to get this resolved asap. Being very nonchalant, she said “ummm, buy a new dress.” She also had the audacity to tell me that maybe it wasn’t meant for my aunt to wear that dress. If you want to make little snide remarks, any other day may have been fine. But making little snide comments at a time like this was absolutely uncalled for, unprofessional, and unacceptable. I am so sick of USPS giving me the runaround, passing responsibilities off for someone else to handle, and not following up with me when promised. Is it really necessary for us to have such horrible customer service?!?


Ana February 21, 2015 at 12:17 pm

I put in a complaint which said I would a call in 2 days and nothing. I went to the Post Office where the complaint was put against and spoke to the Manager. She said she got the notice and knew who the employee was and would look into it and get back to me. She began to excuse and justify this USPS employees act of defacing the inside of my mailbox. I explained i wanted to make sure this didn’t happen again but was not pleased with her dismissal. I would expect a better response, repair of my mailbox and a response back, not ignored by and dismissed. My next step would be to twitter the pictures and ask the public what they think of the USPS’s lack of customer service.


Valerie February 18, 2015 at 10:39 am

Post Office on Red Oak
Houston, Tx
Terrible Customer Service
She was very rude to me and refused to except my package because I drop the box n the Coner is not even..she said it was not level….how many perfect boxes we received from the USPS..so I went to another post office in Humble
I didn’t have a problems…I stand in line for almost 1 hour to be turn down. She could at least tell me to put it in a new box …I was so upset I didn’t think about that I just left..never will I go back to that location again..I called the Supervisor but she was not helpful neither..I took pictures of my box just to prove it ..Try calling Corporate
but won’t go through


Ricky February 17, 2015 at 10:51 pm

Major problems with a mail carrier in Detroit Michigan!!!! I’m never one to complain but this is outrageous. I work for a home improvement company I pulled into the homeowners drive way and was approached by a mail carrier by the name of D. Watson. When she approached me she was screaming and swearing at me because she felt I had parked to close to the walk way to the homeowners door. Not the side walk either the walk way. The homeowner and neighbors came outside as the woman was yelling at me as I’m still in my vehicle. When I exited my vehicle she said she would be sure that I lose my job and she could be calling office. As the homeowner and neighbors are still standing outside watching the entire thing…She sends an email to my corporate office saying everything I’ve just noted but the other way around. Maybe she was having a bad day in the cold but there is zero reason to treat people that way and I was blown away that she contacted my company and made it seem as if I was the aggressor.


Cathy February 16, 2015 at 9:59 am

At my place of employment the postal carrier rarely stops to see if we have any outgoing mail. We have two locations in Houston. They even took it upon themselves to reroute the mail that I was expecting to our other office. So I called the local post office for our area the Copperfield branch in Houston Texas and I was told by a supposed supervisor (McKelvey) that mail pickup was a curiosity if there was no mail to be delivered then they would not stop and that was because the United State Postal Service had a MONOPLY on mail pickup and delivery. I trued to explain to her that u=this was a business and that we had outing mail almost everyday (like she really cared). So it tried calling the corporate office in Washington DC. You get an automated machine (no big deal right) so you press one for service issues and to no surprise this is what you hear ( Your call cannot be completed at this time please try again later).
The postal service is a JOKE. If anyone needs a job where you get paid for ABSOLUTELY NOTHING I suggest applying there.Yet they keep raising the cost of stamps to pay lazy, uncaring, rude and misguided personnel. Pretty typical of most governmental employees. I am seriously considering going strictly UPS or another carrier.


Derryl Smith February 8, 2015 at 4:39 pm

Re : delay & missing mail from my Post Office at, Connor a Street, Bronx, New York 10475. My name is Lynn Smith, I writing you in regards to my check smiled from Brooklyn, New York. On Feb 3rd, 2015 as of February 6th, I haven’t received my check, which I need to pay my bills. Also missing 2nd ressiued magazine “The Good old Days” I never received my Jan copy mailed on the 2nd week of Jan 2015″. Also my self Derryl Smith my brother whom mailed me 3 letters on Beb 3rd from Scotch plains, New Jersey. My brother put the msil in the msil box located in front of the Post office in Scotch plains, New Jersey. I have yet to received the 3 pieces of mail as of Feb 6, 2015. This is why people are using more internet, and DHL and Fedex. Because of is issues just like this. I need to know what is happening with my mail. I have bills to pay. Also not to mention the stolen magazines signed Derryl Smith & Lynn Smith tel 718-320-****


Zhenzhen Quan February 6, 2015 at 5:52 pm

***A very important package including personal and precious things***

On Jan. 20, 2015, I posted a package from Newark, DE to Santa Cruz, CA, with tracking # VI705904497US. The expected delivery date is Jan. 27, 2105, however, my friend still has not received this package now. I can’t believe this!

After calling and e-mailing my local post office and her local post office, we can not get any useful information. They even don’t know where my package is now! I can’t accept this!

That’s why I’m writing to you now. Please help us! Please tell us where my package is now! Please tell us when my package will be delivered.

Many thanks!!!

Feb. 6, 2015


Desiree Smith January 23, 2015 at 7:04 pm

I just recently moved to Iowa and am now believing it is the worst mistake of my life. First of all, this XXXXX hole of a post office has YET to rekey mail box so I can receive my first set of mail keys. I have been waiting for this damn key for almost a month. My mom and sister sent me presents through the post office and Items that were supposed to be in the box were missing. They never answer the phone and I went into the office today (1/23/2015) after work sense they are supposed to be keeping my mail until I get my key and they were CLOSED at 5 when they aren’t suppose to close until 6. I’ve had the WORST customer service, people giving me the run around, excuses up the ass, and not to mention a hell of a headache. Never in my life have I delt with such an unprofessional lazy business. No one does their job right and they give you attitude because they know it. Seriously? Corporate you NEED to fix this. Asap. This is ridicoulse. Not to mention we have money coming in the mail, I’m afraid that will get stolen too. This is government operated, yet all youve hired are crooks, thieves, and lying bastards. No wonder it’s gone to XXXXX.
End of rant


Melissa Santiago January 17, 2015 at 1:19 pm

I will never use the post office again!!!! I mailed a package 2 weeks ago & it still hasn’t arrived to the destination. The package was my kids x-mas & sons birthday gifts. & because I lost the receipt they claim they can’t help me out. But I do have the receipt to the insurance claim. This hurts my heart because the post office can’t get it right & get a package on time.


Crystal December 3, 2014 at 1:56 pm

I live in the Soundview section of the Bronx, NY. The employees’ at the Post Office at 1687 Gleason Ave motto is, “you must think I came in today to work “. They do not deliver packages, they constantly lie on their website claiming “delivery attempted”, and they are rude on the phone if someone happens to pick up. I called yesterday 12/2/14 regarding a package they’ve had since 11/21/14 (no delivery attempt was EVER made), I was told all delivery supervisors were “outside”, and when I asked to speak to a manager, I was hung up on. This is unacceptable. My suggestion is to send a corporate manager over there, acting as a customer and see for yourself. People use to have dignity regarding “I want to do my job well”, this place has the “get someone else to do it because I’m just here for my check” attitude. All I want are my packages delivered on time as postal employees were HIRED to do.


BETTY December 21, 2014 at 9:23 pm

The idiots were to send my great grand children’s Christmas to North Liberty, Iowa, and sent it to Des Moines, Iowa, and instead of delivering the package to North Liberty Iowa, the idiots sent it to Greensboro, North Carolina, and it is sitting there. I sent two packages out on the 15th, delivery 2 day, guaranteed by the 18th, One showed up today, 12/21/2014, and I mailed a third package out on the 18th from Florida, and it got delivered today. The package not delivered has over $500 of Christmas gifts. I am beyond pissed. I am calling Washington DC tomorrow, Monday, 22nd. I have family coming to North Liberty from Tenn., and from Ft. Riley Army base for two funerals and to spend Christmas with my daughter, now it looks like seven people will not have Christmas from us because I do not have another $500 to spend.


faisal A December 3, 2014 at 11:24 am

I sent an international mail on Oct 23, 2014. I used the Express international. Which is the best service. I paid about $50 for the shipping .and it was only supposed to take 3_5 days to be delivered. Now it’s Dec 3, 2014 and package is still not delivered. No one knows where it’s at. I have contacted you guys so many times and I have filed over three inquiries. And every time I call they would tell to wait another 5_8 days. When using one of your best services, I should expect to have my package delivered on time . Or one or two days late. Not over 40 days.
Please I need help with this matter.


BETTY December 21, 2014 at 9:30 pm

Call Washington DC…You are not alone. I will never use the postal service for anything important again. I am calling Washington in the morning. They had better overnight it now. What idiots. It was going to IOWA, got to one hour away, and the idiots sent it to Greensboro, NC, and now it is setting there in a black hole.


LPHJ October 18, 2014 at 3:25 pm

I live at 365 E 183rd street in the Bronx. USPS doesn’t deliver packages to your door here. They said because a few years ago a carrier was assaulted ( I wasn’t living here yet) so they don’t bring packages to the door. Im sorry someone was hurt but what does that have to do with everyone else. I am sure this wasn’t the first carrier in history to be assaulted but the fact remains that we supposed to get a service provided. FEDEX delivers to the door here. Maybe the post office administrators should wonder why would someone hurt the mail carrier. From what I went thru over my package and how the supervisor spoke to me maybe the carrier was being too disrespectful because that’s what has me taking time out of my Saturday to write this email. Postal workers have changed over the years and if the U.S. Postal Service expects to keep customers something must be done about the quality for customer service.


Andy October 17, 2014 at 12:42 am

I’m really saddened by the current state of affairs at the Post Office.

My carrier had a certified letter for me. Unbeknownst to him, I was watching him. He placed the “sorry we couldn’t reach you” notice in my mailbox and walked off. I chased after him and asked if my doorbell was broken. “Yeah, I tried ringing it.” I WATCHED HIM. He didn’t.

Further, I live 5 blocks away from a Post Office. About a year ago, they moved my collection point to another CITY, about a 20 minute DRIVE from my home. So if I’m not home, or if my carrier lies again, I have to drive 20 minutes away to get my mail.

Finally, I received an online confirmation that a package I was not home to receive would be redelivered today. It was not.

I know you get a lot of angry notices here. I’m sorry to chime in. The USPS was, in my youth, the envy of the world. What has happened?


BETTY December 21, 2014 at 9:31 pm



C. Kelly October 10, 2014 at 2:27 pm



Victoria rosenberg January 6, 2015 at 4:44 pm

The post office sucks! We have been missing checks . In addition the coupon mailers are coming with the coupons torn off before I get them.
This is extremely aggravating. One mailman won’t deliver if it’s garbage day and they put the cans infront of the mailbox. Get your lazy ass out of the truck and do your job. W t f????


Kay Cee October 4, 2014 at 11:49 am

In Long Beach, CA, there is a prevailing culture of “who cares?” among ALL the postal employees. On two occasions, I paid $12 extra (each time!) to have a small envelope delivered to my door with signature required. BOTH times, the carriers were too lazy to ride the elevator to the 3rd floor and bring it to my apartment, where I was positioned directly in front of the OPEN door…waiting for hours. BOTH times they screwed me. The carriers just stuck their infamous “sorry we missed you” B.S. slips in my letterbox in the lobby. I had to walk 6 blocks to their distribution building each time to pick them up! THEY ALL LIE. I’ve lived on 1st Street, 2nd Street and on Walnut Ave. THEY ALL PULL THE SAME CRAP. When you complain, everyone behind the window just looks at you like they have no idea what you’re talking about. Don’t even BOTHER using their LAME website to schedule a package pickup. They WILL NOT come to get it! You will, however, receive an email telling you they picked it up. EVEN THEIR WEBSITE IS PROGRAMMED TO LIE. I say ABOLISH the USPS and contract it out! These lame people wouldn’t last 1 day if they had to work for a REAL business. PATHETIC.


Ruth October 3, 2014 at 10:06 am

My sister mailed an envelope to me on Aug. 28th and I have still not received it. It contains old family photographs which have sentimental value only. I was told it arrived at the ISC in NY on Aug. 30th. Why is it still sitting there? The USPS site does not provide adequate information, a telephone call yields only a tape which sends me around in circles! Absolutely lousy service!


Continuum Pediatrics September 25, 2014 at 12:39 pm

Over the last 6 months or so we have had a lot of issues with this Chesapeake post office (Battlefield Blvd location) and the workers within due to an issue with our business reply mail. We have tried to resolve this issue once we knew what the issue was but must say we have met several negative attitudes during this transition that is unacceptable in any business. To begin, we moved into this Chesapeake location in November 2012 from our prior location in Virginia Beach where we resided since January 2005. We are a pediatric homecare nursing agency and receive mail (nurses notes) weekly thru return mail from over 80 households located within Hampton Roads and Eastern Shore. We have always given our clients return pre-addressed envelopes with postage already on (thru our postage meter). The Clients in turn on a weekly basis insert the weeks’ worth of nurses notes and places it in their outgoing mailbox at their home. We never had any issues with the post office located there for the 7 plus years we were there. We continued to do this after moving to our Chesapeake location and did not have any issues until we were notified December 31, 2013 ( a year after moving in) via mail from Mae Valdez BRM/BMEU Clerk that we needed to open a Postage Due account as we had on several occasions needed to pay additional postage due on these return envelopes. We assumed we did not have enough postage on the envelopes for its content so we added more to the envelopes. We opened this account in January 2014 as instructed. We continued to have issues with incoming return mail unexplained with continually needing more postage and was informed again 6 months later on June 6, 2014 by same Mae Valdez BMEU/BRM Tech that we now needed to open the Business Reply Account and that we needed special envelopes with a barcode to utilize this as well. So approximately 1 year and 6 months after we moved to this location were we formally addressed and spoken to about the correct way things needed to be. This account was set up on July 11, 2014 (with Norma) at a cost of $905.00 in fees. Once account numbers and permit numbers were received envelopes were ordered. We were told that we could get refunds on the unused postage that was on envelopes in the homes. Any undated or dated unused within 60 days was to be refunded minus 10%. A total of $715.60 has been refunded and placed into the BRM account to date. The very last refund amount processed I was told by Mae Valdez that they could not do because we had done too much. I asked to speak to someone above her who in turn did process this amount. We are still waiting on a refund dated 8/26 in the amount of $1562.82 which was processed by Mae Valdez in the Chesapeake branch and forwarded to the main Richmond office. Unfortunately while waiting for this refund to come in our account ran low and funds were needed in order for them to deliver the parcels to us. We requested a check from our Corporate office to apply to this account on 9/16. I delivered a $500.00 check to the post office today 9/25 and this was added to the account. Once this transaction had been completed I informed Clerk #4 that we had been notified of pending deliveries and charges as follows:
Sept 9-pending 3 items 22.59
Sept 9 – pending 14 items 50.33
Sept 10 – pending 1 items 7.88
Sept 10 – pending 14 items 43.61
Sept 12 – pending 5 items 12.62
Sept 11 – pending 18 items 54.21
Sept 15 – pending 15 items 42.27
Sept 19- pending 11 items 36.08
Sept 19- pending 1 item 7.99

Upon asking Clerk #4 to get these 81 envelopes filled with patient information she stated she could not do it and brought the paperwork back to Mae Valdez whom she stated was in charge of this. She returned to tell me that she was busy and would not be able to get to them until later and we would get them Friday. I asked her if we needed to return tomorrow or if the postman would deliver and she said “I don’t know”. I was trying to explain the importance of our obtaining these envelopes as soon as possible but she stopped helping me because she did not have time and said she had other customers and actually even called the next customer up while I was still speaking with her. There seems to be ongoing issues and no one is willing to step up to go above or beyond to help rectify any situation when a problem occurs. It is a ‘not my job’ mentality among some of those employed there today. We as a business in Chesapeake need to be on board with this post office as we utilize the mail in our direct business and having this type of customer service makes a working relationship very strained and difficult and we look for a resolution to this matter. Without the corporation of the postal workers in this branch this will never occur and when any issues arise they cannot be resolved timely or accurately. Communication and customer service is key to any good business. I returned to my office and let the Director of Nurses know what had transpired and we both then returned to the post office to see if we could clarify things. We were greeted by a post office greeter (Mrs. Wright) who asked if we were picking up mail. I explained my prior conversation at which time Clerk #4 continued to state “I told them tomorrow, she’s busy”. The greeter did go back and check with Mae Valdez who told her to tell us she was in the middle of a few things but if we wanted to wait we could. We chose to wait. After several minutes passed, the greeter approached us to say that she had been told by Mae Valdez that she was too busy and couldn’t get to it and we would need to wait until tomorrow. We asked about later today and was given a phone number to call Mrs. Wright later this afternoon and she would check for us to see if it had been done and if they were able to be picked up today before close of business or not. In the past we could bring in the pending sheets and give to any clerk who could just go back and get the envelopes within minutes. We cannot understand why today is any different. This type of relationship is not beneficial for either business and needs to be rectified immediately and we are now at a loss as we have spoken already to all main contacts at this location and continue to reach dead ends.


Susan August 29, 2014 at 10:57 am

Postal Office in Miami at 11000 SW 104th Street does not pick up phone. Calling the number for an 1 1/2 and just rings off the hook. Occasionally someone picks up and then hangs up again. This is just beyond any respect of the people who pay for this service and their salary!


Kay Cee October 4, 2014 at 11:59 am

Nothing new, Susan. Our crappy post office here in Long Beach, CA NEVER answers their phone. The funniest thing about it, though, is that the USPS Customer “Service” 1-800 number is where I got their phone number from! I let the phone ring 100 times once, before verizon cut me off. So I called right back, another 100. I did it until it had rang 500 times…nobody picked up. And nobody ever will. And they wonder why they are BILLIONS in debt. Welllll, DUH!!!! They SUCK.


Nathaniel wallis August 16, 2014 at 2:39 pm

I love the carrier that delivers my mail… -_- great guy!!! Delivered my check books to thieves and lost my wedding package that I need for my ceremony… I hope he gets fired im gonna call until something is resolved I’m not paying twice for something that “was delivered” but for some reason I don’t have it! The management at the place seems to be protecting that guy I’m going in today to make a scene 🙂
P.s. You don’t want your business to be over ran and taken over by ups and fed ex yet… You continue to drop the ball and expect people to love you and support this organization?!? HA!!! I’m 25 and if I see this now just wait the younger generations are noticing and it won’t be long before you all lose your jobs. Have a nice day! 🙂


Chris Kaffer August 15, 2014 at 6:18 am

My wife and I received a solicitation from Planned Parenthood, an organization that we support. What I assume to be a USPS employee wrote “How do you know for sure? How do you know your (sic) not commiting (sic) murder?” on the back of the envelope (I’m happy to share the pic and stamped mailing specifics). We live in a community where our central mailboxes can only be accessed by homeowners or postal employees via keyed entry. Thus, the likelihood of non-employee tampering is low. Would love to talk to someone regarding this clearly inappropriate, if not illegal act. To be honest, I consider the notion of an employee that knows our address, and who feels compelled to write on our mail a threat. And, of course, I’ve already shared this through my social media channels. Getting quite a bit of buzz.


Edward Chatman August 9, 2014 at 8:04 pm

I paid for express mail and waited all morning fro the mail carrier to ring my door bell. I went out to my car to get something and there was a notice on the door saying they tried to deliver the package but couldn’t. This was much to my surprise considering that I never heard the door bell ring which means now because it’s a Saturday I can’t get my very important package until Monday.


Joe July 16, 2014 at 11:14 am


Just wanted to say that the US Post Office is the most incompetent, mismanaged organization I have ever dealt with in my entire life. Nobody cares about anything. Typical government organization. Pathetic!!!!!!


Shiela July 2, 2014 at 4:10 pm

Love your phone system it says press 1 for customer issues, or press 2 for all other inquires or hold and someone will be with you shortly.



Mike July 14, 2014 at 10:12 am

Exactly, I couldn’t agree with u anymore..
Terrible on the headquarters part, what a


Reed Hallowell June 25, 2014 at 3:48 pm

This is my postal nightmare:

1. On monday when it was expected to be delivered and on the truck I was at home all day, no buzzer, no notice was left, and the package was first class with sig confirmation. There was no buzzer all day, and no notice left on the door what so ever. So I called the sorting/distribution center in Chelsea, MA where packages come from. I was passed between 3 people while never knowing who I was being transfered too. It was very confusing and the people were quite rude. I finally got in touch with someone who said the delivery driver could have left it in the truck by accident or it just went to Winter HIll (the local PO) and I should pick it up next day.

Tuesday: I called the WInter HIll office and went down to pick up my package at 10:30AM, I am told there is no package there for me even though it says so on the tracking and finally they called the Chelsea supervisor who told them to take down my name and number and they’d figure out the problem and call me next day. NO CALL AT ALL THAT DAY AND NO DELIVERY.

Wednesday: Tried calling WInter HIll, no response. Walk down, it’s closed early at 3:15PM. I then call Chelsea to talk with a supervisor but all of them had gone home already so I talked briefly with a Chelsea only supervisor who was extremely rude and instantly hung up on me. Check mailbox just in case, NO DELIVERY.

My last ditch effort is now to go down to the Somerville PO (IF ITS OPEN WHEN ITS SUPPOSED TO BE) and talk to them tomorrow about the situation and what can be done. But eitherway i’ve been faced with unprofessional liars who lead you in circles. I will also be requiring them to call whatever their boss is or postmaster about this issue.

I also have an inkling that since it was scanned (in the possession of the driver) and says a “notice was left” even though it wasn’t that and has no vanished from the local PO and from the driver and hasn’t been delivered since that the usps delivery driver is actually STEALING FROM ME. This is no good from a government run entity….

0/10 experience, will be contacting your post master or nationwide supervisors soon.


Melissa Thomas June 25, 2014 at 1:48 pm

To whom it may concern,
I have often wandered why, if at all possible that I do not use the postal system and yesterday and today have just reaffirmed that decision. I was expecting a package from overseas. The last known “detection” of the package was on 06/19/2014 at 0234am in Columbia, SC. It is currently 06/25/2014 and I still do not have my package. The post office is only located 45 minutes from my front door. There is no additional information on the website. I called the local Bamberg county post office only to be greeted with uselessness and inefficiency in trying to locate my package. NO ONE seems to be very concerned or helpful with this matter. I have called the 1-800 number to complain, I have called consumer affairs to speak with someone there and it really doesn’t seem to be a big deal to anyone except me. I will not stop! My next step is to contact Megan Brennan the COO of the postal system and then to contact Patrick Donohue the Postmaster General. This is absolutely ridiculous! I hope all parties involved with see this. I will not stop until I reach the top with this issue!


George A Sanders, Sr. June 24, 2014 at 12:18 pm

Re: No Service and an attitude with the Littleton, Ma 01460 Postmaster
To: The Most Honorable Magan Brennan, Patrick R. Donahoe and Joseph Corrett
First and foremost, I would like to take this opportunity and let you all know that I paid for a service that was to take two days ended up like taking nine days. I had to track down the mail to see if it was received. The Priority Mail piece sent to Niagara Falls, NY 14305-1364 under Tracking # 9114901123086643509747 was “NEVER” scanned in the system after it was scanned at the time of mailing. I know that I paid for a service and the U. S Postal Service failed to provided what I purchased; the Littleton Postmaster attitude is that she does not care when it was to get there, but it got there; I’m not giving the customer’s money back. I filed a complaint with the Posta Serviced online and the complaint was investigated by the Fitchburg, Ma 01420 Post Office and there was no tracking data on file. I also want you all to know that the Postmaster has such a nasty attitude; I told her that I would fire her as Postmaster – she don’t care – I have to Postal employees that can confirm to you all that no data was in the system days after the mail was do be delivery. I’m not happy the way this Postmaster talked to me and treated me. I’m going to call your office and see if I can speak to someone there; by the way, when I told her that I was online writing a letter to Mr. Donahoe, she “didn’t care”. The Post here may not give me back the money I paid for the mailing; But, I will make up a sign and stand out in front of this Post Office tell the public how I was treated and talked to by this Postmaster. I’m a retired employee of the United States Postal Service, and I have a lot of pride about how I treated people and served them – many time the Post office problems are with the person that was promoted to Postmaster.

Very sincerely yours,



Joseph Boquing June 19, 2014 at 4:33 pm



Holly May 13, 2014 at 9:22 pm

Today I dropped off a few fragile packages and kindly asked the clerk (after some rude comments were given about not “feeling” like bringing in my packages and that they might be too big – even though they already had labels) to be careful because they are fragile (as she was tossing them around in front of me, “fragile” stickers and all…). The woman – named Nancy – proceeds to pick up one of the packages and THROWS it on the floors and says, “You should be packing them so that they can withstand this!” And then tries to argue with me about how fragile items should be packed. I left stunned and shaking with anger. Fingers crossed that our products arrive to our customers safely and that we can somehow get this location to clean up their customer service. Sadly, this is not the first time we have been treated like this. This is not how you treat customers who spend THOUSANDS OF DOLLARS A MONTH shipping with you like we do! Setting up our UPS account as we speak. Oh – it’s the post office at 4660 Lipscomb St NE Palm Bay, FL. Hope that whoever needs to see this does.


brandy Nelson May 10, 2014 at 3:09 pm

HI. I am having a problem with my local post office, in Grovetown, Georgia. I was tracking a package of clothes I ordered and I was said to be delivered to my house on may 8th of this week, when I got home there were no packages. I called the post office and they looked it up via the tracking number and told me it was at my house, I told them that’s my problem, it’s not here. he took my contact information and told me that all the carriers were gone home and that he would call me in the morning after having spoken with her. The next morning I did not receive a call, so I called them, I spoke to a lady named Darla. she put me on hold for about 2 minutes after explaining my problem and told me that my carrier was going to look for it that day (may 9th) and I said ok, we hung up, so im thinking she’s going to knock on doors that day. I received my mail and still no package. So I called the post office again, Darla answered, after I said who I was she says to me, “I told you I would call you when your carrier came back in.” which she did not. we hung up. She later calls back and tells me that my carrier said that she delivered it today and the reason it was mis-delivered the first time was because the send to address as faded so she couldn’t understand it, (so why not take it back to the post office to have the address verified instead of taking a GUESS on where it was to go). I check the mail again and it’s a package but not my package. I call back and say that’s not the package you all lost though and she says “I don’t know what to tell you, go online and file a claim.” we hang up. she calls me again about 5 minutes later asking me who the pacage is from, I say, ” Charlotte Russe, coming from OH.” she says, “well I have a package here from Wetseal for you” I responded, “Yes that’s a DIFFERENT package I ordered that im ALSO expecting this week, but not the one that’s lost.” we hang up. So at this point i’m wondering does my carrier even know what she’s suppose to be looking for? How are they telling me they are looking for it when they don’t even know who it’s from and what it is? I have the same carrier every day, I don’t understand how it’s so hard to think to yourself, “oh that’s the package that was hard to read, I left it here, let me knock on their door during my route today and see if they still have it.” It’s not the first time she’s mis-delivered mail, mistakes happen, but acting like it’s not your problem and not taking steps and precautions to find and properly deliver mail is un-expectable. I paid money for the clothes that were lost, they were not free or meant for anyone else. Not once in my 3 days of dealing with this problem has one person I spoke to at the post office apologized for the inconvenience. And on the day after the suppose delivery date, that morning I left a note in the mail box for my carrier saying what the package was and who its was coming from and where, so she should have known at that point what to look for.


Jennifer May 9, 2014 at 7:46 pm

I have been waiting for a check for about a week now. It was sent from Los Angeles and I live in fullerton. Based on tracking it went from Los Angeles to Anaheim to city of industry. I called because that seemed odd. After waiting on hold for 30 mins a lady named Liz answered. I explains my situation and she said she didn’t know why it was traveling in that order. I asked what can I do. She said nothing. She laughed and said there was nothing I can do and there is nothing USPS can do. I am very upset what kind of customer service is that. I will never ever trust USPS with my money. I asked to talk to a manager or a crop oat personnel so I can receive help. Liz said there is no manager or corporate number ten hung up on me. That is the last time I ever call your customer service phone number. I suggest you do something about this because if not you will lose many customers .


Matt M May 8, 2014 at 8:56 am

How about not working your PSEs 7 days a week! They are not robots and need at least one day off a week! Your Cincinnati processing plant is forcing all PSEs on tour 1 to work 7 days a week! They are becoming fatigued and it is becoming unsafe for them to work!


Soledad Beltran April 22, 2014 at 8:46 pm

Can you help me out I’m having a bit of trouble I need the correct e-mail address to where to send the messages, also need the correct fax number to send a employment application, and to who I have to direct myself to.


Jamillah April 17, 2014 at 4:39 pm

James Byrd, site manager of the Riverdale, IL office located at 661 W. 138th St. Riverdale, IL is beyond despicable to customers and customer PACKAGES. He blatantly told a customer that he nor his carriers are responsible for her package that was lost. I have had MANY packages lost and not delivered through this office. He is the site manager and REFUSES to address the issues caused by lazy employees. A simple retraining or stronger oversight could resolve HUGE problems such as lost federal doXXXXents, cheques, and business mail. It is imperative that this man is removed. He is under the impression that the USPS will do nothing about it…and I’m starting to belive it as well.


chris April 8, 2014 at 5:59 pm

Gravesend Ave U Brooklyn, NY is one of the worst in brooklyn. There is always long lines at any given time and only 2 tellers. People are always fed up. lines usually go to the door. This place needs to be checked out , they need more employees to work the window.


PG April 8, 2014 at 3:59 pm

We have complained about our local Post Office numerous times in the past and still subject to mediocre service.
If our packages aren’t been ripped open in the past its Racist Carriers stepping in our Flower Beds destroying our property.
I say Racist because we are African Americans & almost all the carriers that we have had issue with were all white.

This barrage of harassment would not happen if we were white & we would like to see all the guilty parties FIRED..
The management at that facilities either condones it our helpless in fixing the problem.
We would like to see swift action taken in correcting this government institution.

Thank You


Vanessa Adames April 7, 2014 at 8:10 am

Good Morning,
Brownsville Post Office is the worst, the employees do what they want, the phone line is always busy, they lines are always long, they employees (CS) always have attitude, they change their business hours, they put the mail in the wrong box. They do not mail out the orange slip for H & M and other companies. This has been going on for at least 3-6 years.

Please come and visit this post office so you can see for yourself.


Scott Wallace April 3, 2014 at 3:34 pm

I have several complaints, The first is that the City of Industry, CA sorting center intentionally lost my package. I attempted to speak with the Plant manager by the name of of Steve Worley and I was only able to speak with his secretary “Karen”. I was told by Karen that the City of Industry, CA Sorting plant mis-shipped my Priority Mail package to Denver, CO sorting facility. Then to make matters worse, the Denver, CO facility sent my package to Bell Gardens, CA sort facility. No one really knows where my package is and no one seems to care about whether or not I get my package. Karen had stated to me that “The USPS just does not have the time to care about my package. My next complaint is at the Valle Verde post office in Henderson,Nevada. Each time I am supposed to get a package that is too big for my P.O. box there, they could put my package in a Pick-Up Locker, but no, they decide to leave a Yellow pick up Mail ticket, then to make matters worse, they decide to insist on Photo I.D. that has to have my address on it, then they copy down personal information from my I.D. so that they can have my Secure information for? I also have had times in the past where they have illegally held my mail for a week at a time and then finally put the acXXXXulated mail in my P.O. box when they are “Ready to release my Mail”. Sounds very creepy, and this is the best mail system in the world? If that’s the case I sure Don’t want to know about another mail system in the world that would be worse. The U.S. mail system should be Dis-banded. By the way, my tracking # for the package that I still do not have after 7 days of waiting is:


tracy king March 27, 2014 at 8:48 pm

My mailman is putting my mail in other peo ple box over and over again


Jamie March 27, 2014 at 7:28 pm

The post office in irvine, ca on 1 league, irvine, ca 92620. This is a complaint about the so called “manager” AL HEREDIA. You should be ashamed to hire someone like him. All he does is treat customers terribly. He is very unprofessional and talks to people like they are pieces of crap. I stood and watched as he attempted to help person after person in line talking to them all in the most rude way I have ever seen in my life. He should be fired!! Corporate needs to look at the yelp reviews for this post office site and really change things up and hire new people.


Betty March 4, 2014 at 12:44 pm

I ship a package (books) international to Hong Kong China by using the USPS serivce, but with the tracking # LN795671612US last update was 2/17/14 at Chicago, IL. I have been calling many times to different department (Chicago outbound customs, Chicago USPS Intl outbound and my local post office), all three department telling me difference store of where my package is and they are not taking the responsibility at their place. Right now, I canno tell what happen and where it’s at since my friend from Hong Kong told me he didn’t recieve it. It’s been over 3 weeks that I send out from 2/14/14. None of the people I called to USPS willing to help me.

I hope to get a answer from someone or high level manager to help to track my package. Thank you.



Shirley Walker March 3, 2014 at 9:16 pm

I don’t know where to start, it’s a number of things I have to address. I ordered some shoes online and when, I looked up the tracking information it said my package was delivered on Friday February 28, 2014 at 5:56. However, I didn’t receive my package. I called my local Post Office to inform them that I didn’t get my package and they basically told me it was not their problem and I should call the company and explain I didn’t get my package. The mail carrier claimed she left my package at my door, but I was home the whole day and didn’t get my package. I spoke with the supervisor and she implied that, I got my package and is just saying I didn’t. Say what? I’m trying who’s going to be responsible for my missing package?


maureen o'mahony February 27, 2014 at 3:21 pm

I have emailed and visited the USPS i can’t find a number for your ceo pls have him call me at 516 993 XXXXX for i am filing a compliant with the BBB.

516 993 XXXXX maureeen o’mahony pls leave a direct nubmer you need to wait two hrs on the 800 number thank you very muc


Zuzana Long February 18, 2014 at 1:51 pm

Since I am unable to get a helpful response from United Postal Service Office on 3400 Coit Rd, Plano TX 75075. I am turning to you as a last resort. I stopped receiving my mail in mid-January without notice and for the past 3 weeks I called, visited in person the postal managers without any answer. They told me they received a notice about me moving out, but when I asked them who send it or proof of the notice they claimed that they lost it. I am living at the current address for the past 2 years and no one sent in any move out notification. The post office manager was very arrogant and very insulting to me when I asked him where is and when will I receive my mail from the past month. He said my mail is traveling around the Dallas area and cannot be tracked. The undelivered mail cost me several thousands of dollars in loss. I have my pay checks in the mail, my new insurance card for me and my daughter and many bills that I will have to pay late fees. I am a single mother with no family and my 7 years old daughter got very sick and I could not take her to the doctor because I did not have the insurance card and my paycheck. I have no words of how these people destroyed my life and I have no ways to fix it.


Jasmine cirino February 13, 2014 at 5:55 pm

I have a complaint about the mail carrier for my house. I am really discusted about the dilevery service that I pay for and don’t receive. I payed usps for a package extremely important to me it was garrenteed for delivery on 2/13/14. Before noon. I was inconvenienced to wait for this package n the mail deliver put a slip in my mailbox stating that he came n no one was home. I was waiting for him since 8am. 1st of all I would not pay for next day dilevery if I was not going to be home. This is not the first time he has done this. I believe if i pay you for something you should deliver. I looked it up on line n he said he came at 11:am witch is false, I can prove it due to I have two cameras in front on my house.

From a really unhappy customer…


S.Damon February 10, 2014 at 11:56 am

I am writing because I am not receiving my mail but getting someone esle mail and I live here, So I would appreciate if something can get done about this my old address if need is XXXX Eastlynne Ave Balt. MD 21223, New address XXXXX Penrose Ave Balt. MD 21223


Dawn Misty Thompson January 18, 2014 at 4:02 pm

I Dawn ( ” Misty ” ) Thompson is writing u this letter 2 inform u that I put a change of address in a couple of weeks ago. My old address is XXXXX S. Madison Ave, Yuma Az, 85364. My new address is XXXX S. 1st Ave Apt X, Yuma Az, 85364. Can u please fix it so my mail can be sent 2 my new address. Thank u Misty Thompson


b bennett January 16, 2014 at 5:19 pm

Why does the Fort Worth District management team think that they can directly change an employees direct request for Annual Leave through the ERMS system to LWOP? When a confirmation number is issued, do the managers not receive this information electronically? Why can they not be held accountable for denial of direct benefits as outlined in Ops. Manuals and Union Contracts? How long must we endure the abuse heaped upon us by horrible management teams? It is time for a change in the attitudes of our lower level managers! LWOP’d 24 hours of requested Annual Leave! FMLA approved and certified!


tracy king December 19, 2013 at 8:01 am

I have a complaint , about my mail carrier .lm not recieving my mail .he is putting other people mail in my mail box l live at XX ludwig lane, si ny 10303., he puts 45 , 39, 37, 41, in my box.where is my mail.he is the worst.he is leaving packages in the van saying that’s nobody home .we need another mailman he’s horrible.


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