U-Haul Corporate Office - Corporate Offices & Headquarters

U-Haul Corporate Office

How would you rate your experience with U-Haul ?

[Total: 24    Average: 1.5/5]

U-Haul Corporate Office Address

AMERCO
2727 North Central Ave
Phoenix, Arizona 85004

Contact U-Haul

Phone Number: (602) 263-6811
Fax Number: (602) 277-5812
Website: http://www.uhaul.com
Email: Email U-Haul

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Edward J. Shoen
CFO: Robert T. Peterson
COO: John C. Taylor

U-Haul History

U-Haul was founded by Leonard Shoen in 1945 in Ridgefield, Washington.  Shoen built rental trailers in his garage and partnered with gas stations to rent them.

By 1955, there were over 10,000 U-Haul trailers in operation.

In 1967, the U-Haul headquarters is moved to Phoenix, Arizona.

In 1974, the company launches its own retail centers.

In 1986, Shoen’s sons, Mark and Joe complete a hostile takeover of the company.

In 1988, Leonard and a group of investors fails to regain control of the company.

In 1994, a lawsuit resulting from the 1988 incident is settled.  A judgement for almost $1.5 billion is levied against Joe and Mark.

In 2003, AMERCO, U-Hauls holding company, files for Chapter 11 bankruptcy.

In 2004, the company emerges from bankruptcy.

Today, U-Haul is one of the largest moving and storage companies in the US.

{ 136 comments… read them below or add one }

Stacey Post November 26, 2017 at 4:44 pm

One should NOT rent from Uhaul, unless you like running the risk of being arrested for grand theft, and then having Uhaul simply shrug and say, “Oh, well,” and even try to blame YOU for their screw-ups instead of their own incompetent employees.

Let me tell you about my move with Uhaul this weekend.

I reserved a 20-foot truck 3-4 days in advance online. I selected the “self-dispatch” option on their website, simply because it said it would reduce the amount of time it would take to get the truck. It explained nothing about how self-dispatch worked.

On the day of the move, I went to the Uhaul place to pick up the truck, which I have since been told is not an actual Uhaul facility, but merely a dealer, presumably contracting with Uhaul. The man at the desk told me that his computer system was down, and so I would have to complete my rental setup by phone with someone at a different location. I did so, was given a little packet folder I was told would serve as insurance info should I be pulled over, handed the keys, and sent on my merry way.

I spent all day loading everything I owned into the truck, then set off with my two sons to drive from Tucson to Phoenix. By the time I unloaded the truck, it was after closing time, so I took it to the designated drop-off spot and tried to complete the online drop-off. I was unable to get an Internet connection on the phone, so I locked the truck, put the key in the overnight slot, and came back the next morning to make sure everything was okay.

It’s a good thing I was so responsible, because when I walked in the door, the employees said, “Oh, so THAT’S where the mystery truck we’ve been trying to figure out all morning came from!” Turns out that no record of me, my rental contract, or my legal possession of that truck had ever been entered into the system. Which means that, had I been pulled over or had an accident, I would have technically been driving a stolen truck. Yes, it would have been straightened out eventually, but over a holiday weekend? With the cops involved? Yeah, that would have been quick and straightforward and no inconvenience to me at all.

While trying to straighten the mess out, the employees told me repeatedly “at least nothing bad happened”. Yes, and who gets the credit for that? Uhaul, for doing their job properly, or me for being a safe and careful driver with experience driving trucks on busy roads?

Despite all that, Uhaul felt perfectly comfortable in trying to charge me $100 more than the amount that had been cited to me online when I reserved the truck, talking vaguely about “2-day rental” – which I didn’t have – and “extra miles” – which I didn’t drive. Nathan, the employee helping me, did manage to bring the price down to around what I had agreed to, but really didn’t have the ability to do any more.

Meanwhile, I’m freaking out, thinking about all of the things that so easily could have happened, and didn’t only because I am me, and how very unsorry and unconcerned the company was appearing to be. When I got home, I called Uhaul’s corporate customer service line to complain. At the very least, it seemed to me that the people who issued me the truck needed some SERIOUS retraining. What I got was a telephone runaround, THREE refusals to let me speak to a manager, an insistence that I would have to let them “get back to me” when THEY decided to, and finally a reservations manager named Bill.

Let me tell you, Bill should NEVER be allowed to speak to customers, especially ones who are already upset. What Bill basically said was, “Wow, that’s quite a hypothetical scenario,” in sarcastic tones. Oh really? So you’re saying that people never have accidents in Uhaul’s trucks? This is wildly improbable, is it? Or are you saying that, had an incident happened, the police would not have checked on my rental contract and insurance, found that there was no record of such a thing, and arrested me for grand theft auto until it could be straightened out? They would not have also arrested my adult son, who was in the truck with me? They would not have had to keep my minor son in state custody until the issue was settled? My belongings wouldn’t have all been impounded along with the truck? That’s all some crazy imagining of mine, is it, Bill the reservation manager?

The conversation ended with Bill actually saying the phrase, “Nothing bad happened, so what’s the problem?” If that’s really Uhaul’s official statement of corporate responsibility – and believe me, it is now, thanks to Bill – then your company is as incompetent in the areas of responsibility and customer service as your individual dealers are with renting trucks. Oh, and I don’t want to forget that Bill ALSO tried to blame the problems on me, because I chose self-dispatch, which I didn’t need since the business was open when I arrived, and I should have just gone in and rented the truck normally. Apparently, a customer who rents a truck once every three years or so should know more about rental processes than employees who are allegedly trained and presumably do this process several times every day.

“What do you want me to do?” Bill the manager asked me. Well, an apology and faking some sincere concern about the jeopardy your company put me in would have been the place to start. A promise to reprimand the responsible employees would have made sense. An offer to refund some or all of my money might not have been inappropriate. Certainly, it would have cost the company very little. But that’s fine. I have filed a complaint with the Better Business Bureau; I have posted reviews on Yelp, Facebook, and Twitter; and I will be pursuing any and every other option I can think of to make your company care a little more about doing its job properly and taking more responsibility for its mistakes.

And if you’re like Bill, and can’t figure out why I’m so upset, ask yourself this: what would Uhaul have done had I never come in like a responsible person to check on the drop-off, and you had therefore never gotten paid? Would YOU have just shrugged and said, “Oh, well”, as you apparently expected me to do? What’s the likelihood that you would have leapt into action to resolve the situation in my favor had I actually had an accident in your truck with no rental agreement on file? I sincerely doubt you would have been one-tenth as reasonable as I was under those circumstances, especially with Bill the reservation manager as my example of how your company approaches things.

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Julie Edwards November 2, 2017 at 6:18 am

This has been a nightmare, but after reading comments above,very common. It started over the weekend with a self service reservation. After starting process 2 hour before movers were set to arrive, the online chat guy gold us he could not finish process an to go inside. No one was avaiable to give us or tell us where the key was. Instead they made us drive 45 mins. to get another truck. Movers arrived at 12 and waited till 2 pm, while charging us. We had to pay 4 addition hours. The truck leaked and we were unable to complete move. I have called cistomer service, still no communication from a manager. I had to re rent a truck 2 days later,again hired moveres. Pick up went fine, but after loading door was jammed. Again, i was paying movers. They tried fot two hours to close, but wire was tangled. I was unable to compmete move once again and payed for 5 hours of help. Called cistomer service. I am asking for a full refund and compensation for 4 hours of wasted move time. This is unacceptable.

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Keith Donnelly September 19, 2017 at 7:48 pm

This is my 2nd complaint I have w uhaul national city ca.this is about as stupid as I can imagine in my opinion. Fairly simple.I have 2units.ones actually in lien status.I catch a ride to storage .get dropped off w my 5-6 boxes to put into unit 2426 but realize I forgot my key.I can’t get these home and they have valuable stuff in them.I call the office and ask the man at the front if they’d pleAse open 2424 .the lien status unit, so I could put the boxes in there until the next day when I come back w the other key.they have no problem w it and they send a girl that I’m familiar w to unlock it .so I open the door and put my boxes just inside the door and shut it and.thank the office and leave. They put the other lock on it at some point. So I arrive the next day and go to the unit and call the office for them to send someone up to unlock the line status unit so I can get my boxes and put them in the other unit and they say no.ARE YOU SERIOUS!!!!we can’t open alien status unit .company policy and can’t break it!well what the check did u do yesterday?I ask for the manager and I get Jessica the gm.she’s so emphatic about this rule and won’t budge no matter what I say..she says there’s no way her employee’s would do this! On and on.I suggest that I’ll get the man I spoke to and the girl who actually unlocked it to tell her that I was allowed in and would that satisfy her and she says no! So she’s calling me a liar and this never happened? I have her employees willing to tell her that it happened and she doesn’t want to hear it.she puts me on hold and comes back and says if u want access to your unit I’ll make u a deal on the amount owed.she cuts it in half and says that’s the only way I’m getting my stuff.then on top of that when I pay her suggested amount that I have to immediately empty the unit and quit the lease. IS ANYBODY W ME ON THIS ONE? Hello, youre either stealing my property or trying to boost the units value for auction.either way u r stealing my stuff! U broke the rules to put my stuff in there, you’d better break them to give me my stuff back!!.now I sure wish someone from uhaul would step up to the plate and handle this for me before it gets auctioned! No I don’t have the 200 nor the time and money to rent a truck ,find another unit, take off work, and move everything just to get back what shouldn’t b an issue that I have to pay for.if anyone should b punished it should b Jessica not me!I sure hope I get a fast response.I have filed complaints on these two issues thru customer service too and am plAnning on sending emails to the send email part of the website!

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Keith Donnelly September 19, 2017 at 7:21 pm

I ‘ve had 4 horrible run ins w uhaul national city ca.I’ll start w the most recent.this past weekend 9/16/17 actually Sat morning the 17th I receive a call from the gm Jessica telling me that I have damaged the door to my storage unit.I rent two next to each other.she tells me that she did a walk thru Fri before she left work and another when she returned sat.she said she didn’t notice damage Fri but did on Saturday.she insists on this and that I did it even after I tell her I didn’t do it.she’s very angry and tells me from that moment on I’m denied access to the unit until the day that she decides is my eviction date.I’m evicted from both units and have a 30 day notice but no specific date.I’m denied access.so the way I interpret this after inquiring w her is that I have to rent a truck ,find another 2 units,empty and move 2 units,and hope I can b off all on the day she decides for me to b out as well as lose a days pay! Here’s the kicker, she’s lying and making herself look reAl bad as management material cuz not only did I not damage the unit but the damage didn’t happen Friday night, THE DAMAGE HAPPENED BACK IN MAY,SOME 4 MONTHS AGO!!!! I’ve been using my lock as a hammer to push the slide latch open since someone apparently attempted to enter my unit!!! Why didn’t I report it then? I did !! I sent many emails but there was a different gm then.never once were they returned! So now I’m having to go thru all this cuz this gm Jessica can’t admit she’s wrong and is making a mistake,which I can almost understand cuz if this is the first anyone’s known of this then their walk thru program isnt very efficient.I’m not going to get into this anymore.I sure wish there was someone in uhaul that could handle this immediately cuz I need access to my unit and it’s pd thru Nov.4 ’17. Kick me out , whatever, probably going to move out anyway now especially after u read my other complaints but deny me access and choose my one day to do everything , NO.
Units 2424 /2426 2426 is the damaged unit

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Chris Lee September 13, 2017 at 10:04 am

I have recently 9/9/2017 had the worst experience working with U0Hual Customer service. I can not get a straight answer. I have asked for even superviser and have only got one and then then answer kept changing. I am very disappointed and will advise anyone not to use U-Hual in the future. The local store was very nice and friendly. However getting any assistance from customer service or corporate is not. I think U-Hual has a very bad cultural example when all the reps. will say is there is nothing we can do. I know different was advised and know they could have assisted me. Why, because they have done it for others in the past. I will be contacting the Chamber next and NC Consumer Affairs next. Why Because I know I will not get any assistance from a corporate level at U-Hual. Would love for the CEO: Edward J. Shoen to contact me.

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FC Newton MD September 2, 2017 at 10:51 am

I am trying to find out my belongings stored at the West Oaks U Haul in Houston is flooded.
No easy way with calling Customer service or the store itself. Does any one know how I can find out? Hot line? Call to corporate office? anything?

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Courtney August 31, 2017 at 6:08 pm

In good faith on 8/23/17 I rented a 15’ truck from U-Haul as well as an Auto Transport car dolly to tow my 2015 Chevrolet Malibu for a trip from Charleston, South Carolina to Los Angeles, California. My bad experience started when I went to pick up my equipment. The employee that set up services for my sister and I came out to hook the car dolly onto the U-Haul, upon doing so he proceeded to ask me to step out of the U-Haul and stand behind the trailer hitch. I did so unknowingly of what he wanted. He pulled out a phone and tried to take a picture of me. When I told him that I did not feel like that was necessary he said it was for “proof”. When I started to question him on the purpose of the picture he replied with “never mind it is okay” leading me to believe that he had no valid reason to be doing that in the first place.
An hour into our trip someone flagged me down to let us know that the back tire of my car dolly was smoking. In a panic I pulled over and called the U-Haul dispatch who sent someone out in about an hour. After checking everything out the technician said it would be a “quick fix”, however a bystander of the situation had already told me that the axle and brakes were probably bad. After about 20 minutes we were back on the road.
On our second day while driving at night through Daisy, Arkansas, a very rural area, to my dismay I could see flames in my side mirror. Once again in a panic I pulled over on the side of a curvy two-way road. We were in the middle of nowhere, in the dark, with no fire extinguisher, and our phones read “No Service”. The same tire that was previously worked on was on fire. We watched as the fire spread from the tire to underneath my car. Thankfully someone driving an 18 wheeler passed by and gave us one of her fire extinguishers and we were able to put the fire out along with someone driving by with a pressure washer attached to their truck. Luckily those same people stayed with us throughout the duration of the many calls to the U-Haul dispatch center, because we did not have service.
The dispatcher advised that they had to put us up in a motel, but asked FOUR times during the call if there was any damage to my car. Each time I told him that that I would not be able to give him an answer on that. How could I assess damage to a car that is sitting on top of a dolly? Furthermore I am not a mechanic. I advised him that I would not know the answer to that until my car was taken to a dealership. As someone who has worked in customer service, and with the general public for over ten years the dispatcher lacked empathy and made it clear he was trying to get me to say that my car was fine, so that U-Haul would not be held responsible in the long run. They were only 3 motels in the area. I advised the agent that I had to be in a motel that had wifi so that I would be able to use my phone. He gave every reason of why he couldn’t put us in the motel that we were requesting. We were put up in a motel that only had wifi inside the general store of the motel. The wifi did not reach beyond that, and inside our rooms there were no telephones. We were stranded with no cell service, no telephones, in a motel of about five or six rooms off of the highway in the middle of nowhere.
The next morning I called (from the general store phone) and asked when someone would get to the motel with a new car dolly. The dispatcher stated that I could drive 20 minutes away (and out of the way) to a location that had a car dolly available. I advised him that the U-Haul and my car were packed and that I could not safely drive my car. For all of the trouble I had went through you would think that it wouldn’t be an issue, after all we had watched U-Haul from our motel rooms come out at 2 am that morning to pick up their faulty car dolly, but was unable to bring us a new one that evening because “No one was available to do that”. The dispatcher stated he would “call to check and get back with me”. He called back five minutes later saying he spoke with someone, but they don’t open until 10 am, and they will be there then. Going on noon I called to ask where the technician was. After being hung up on once I spoke with a woman who stated “I can send someone out, but he is 2 hours away, but if you go to this location 18 miles away they will have something ready for you”. In disbelief and in tears I could not believe what I was hearing. The previous agent had either lied or had not done his job.
We went and rearranged the U-Haul to get more things into it so that I could drive my car. We were not sitting and waiting any longer. After getting to this location the employee advised that he had already received the call to give us the new car dolly, but he did not know how to do that in the system. He stated that he would give it to us anyway, but he was unsure of what would happen.
Our U-Haul experience was life threatening on more than one occasion. I want a full reimbursement of what I paid, along with my car being looked at by an authorized Chevrolet Dealership paid by U-Haul. I have also reached out to major news networks about doing a segment on why these trucks are not equipped with fire extinguishers. Since I am living in a new city across the country I will be looking for a new lawyer. Once I do find one we will be suing U-Haul for everything I have endured during this process.

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Leanne Poulsen August 30, 2017 at 3:22 pm

So on Aug 20-2017 I made a reservation online with U-Haul for a 26 ft. and a 6×12 ft. trailer to be picked up at 7:30 Sept 1. I received an email and phone call this morning stating that neither on is available to be picked up. I called and talked to a employee and she stated that she can have me drive to New Town ND or Williston ND to get the truck and trailer….Both about 2 hours away, and that she would drop the cost of the truck by 87.00 but as I explained to her that its not a savings due to it being used for fuel to go get the truck that should have been here for pickup when I made the reservation. She told me both would be available tonight that the place closes at 7:00 and she will add on a day due to me driving to go get it. Then I call her back to confirm the truck and trailer is there for pickup and another person stated that they don’t see where this truck is available at. Was told that I would get a call back. I waited for about an hr. and went down to the U-Haul where I was supposed to pick up this truck and trailer in Minot and talked a guy named Kyle. He was very nice but called and talked to Kassie and she then told me that the truck isn’t available for pickup until 9:30 am Sept 1st. In Williston ND. I asked if one of U-Haul employees could drive it to Minot so I can get it here and they stated No its not our policy. Now I will wait until morning to actually see if they have this truck and trailer in Williston.

Now why is it that I can reserve this online and is stated if I don’t cancel that I will be charged for this but they will only pay $50.00 guarantee fee if its not available… I think that they should have to reimburse me for the gas money to go get this truck and trailer that will take me 4 hours to get round trip that should have been here. Or at least send someone to go get it. This company is a joke and will never do business with them and will let anyone know spend the extra for less stress. I cant believe that it is that hard to see a reservation and actually think the person who reserved this might actually need it. If it is that big a problem change the reservation cancel time from 24 hrs. to 72 and make sure the equipment is there. If this truck isn’t available for me tomorrow morning I will be renting the Penske truck that I should have done in the first place.
So U-Haul if this truck isn’t there you should be renting the Penske truck for me and I will pay for what I reserved. You should have to pay the difference. Run a better business because right now this is a complete joke of a business. You have lost a customer and after reading a few complaints I see that this is just the way you conduct business. It is really sad and I feel sorry for anyone thinking of renting anything from you in the future.

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John Snow August 27, 2017 at 10:21 am

I made a appt. for a trailer hitch put on….On Friday 8/25/17 at your uhaul dealer at 515 south willow St. Manchester , NH at 4:00 pm….showed up on time and had nothing done…had appt. #92108728…..called cust. service…there was no record for my appt….then why did I get a uhaul sales item invoice e-mailed to me!!!!!!!!!! very upset….had plans

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Irene August 7, 2017 at 2:29 pm

Joe Shoen CEO gave out his cell # for complaints. 602-390-6525

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Crystal Featherstone August 7, 2017 at 9:39 am

I am writing this email hoping that it will get to the right person. I have called customer service several times, put in numerous tickets, and even spoke to the pick-up location manager who sold me faulty equipment, so that I can get reimbursed.

Not only was I sold a uhaul that smelled horribly that a second cleaning wouldn’t help, but a tow that had no lights and a bad tire (that the manager knew and still sold it to me) and a truck that had a broken gas gauge. I thought it was strange that he would tell me “if the tire blows here is the number to roadside assistance and highlights it as well.” The gas gauge stopped working while we were driving, forcing me to have to stop every 50 miles or so to put gas in the tank because it would only take $11-$15 dollars at a time before it will say that it was full. I even had one of the gas attendants come help me to make sure that it just wasn’t my error. But the tank would not take anymore gas, but read 1/2 a tank. Then to top it off the tire blew just like the manager said it would. We were left on the side of the highway for 2.5 hours. It was daytime when they started and when they finished it nighttime. The roadside assistance tech brought to my attention that there were no lights on the vehicle, and we still had an additional 1.5 hours to go at 10 pm at night where no uhual location would be open to swap out the faulty machinery.

I finally made it to my destination and returned the uhaul and tow the very next morning to the drop off location in Edgewood, Md. I was told by the pickup location that the drop off location would take my car down off the tow due to the way they secure the vehicle. Well the drop off manager told me that I need to push my car off! Not only that he didn’t even know how to take the chains or straps off my car. If he didn’t know how to do it and this is your job, how was I just a customer to know how to do it. I had to call the pickup manager on the phone for him to assistance me on how to even get in the car.

After getting instructions on how to get in my car, I ask the drop off manager if has removed all the chains the straps that were securing my car. He rudely told me yes, start my car and back up. I proceed to follow his instruction confident that he did do what he said in removing all braces (which he lied) and backed up my car. Long story short, I now have to get a machine to assess the damages done to my car by following his instructions.

This was the worst experience I had ever had with U-Haul. And when I asked for a refund I was told no they were not giving me my money back. This is an horrible way to do business. I could have been in serious danger just because of the equipment that he knew he sold me was bad. Is $275 really worth more than my life.

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Richard S. August 1, 2017 at 3:45 pm

Dan was an absolute nightmare to deal with. He was aggressively rude. My reservation was 5 hours late. On top of that, they didn’t have the car transport I reserved and I had to find my own which means I had to get my car over to it also. You would think that Dan would be sympathetic and helpful but he was not. He stuck his finger in my face and told me he would not wait on me. And, he actually didn’t. He told the people behind me he would wait on them. I was kind of surprised they accepted that because the girl that family was sitting there agreeing that he was way out of line. Turned out that they didn’t have valid I.D., valid credit card, or a second phone number like Dan demanded I have and was about to refuse my entire order simply because I didn’t provide a second phone number.
I
Have
Never
Had
So
Many
Problems
From
One
Guy
In
My
Life
I waited 4 hours! Only to get so much attitude and disrespect from someone that didn’t even have my reservation. It was continuous attitude and uhaul corporate has DONE NOTHING to help. Nothing. I have never had a problem with uhaul in the past but I know now to never use them again. Everything is good as long as you don’t have any problems but apparently, as soon as you do, you are no longer worth there time.

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Lisa Luke-Kennedy July 31, 2017 at 2:55 pm

I am contacting you with respect to “Mike” at Parkside Self Storage, located on 5905 North Nevada Avenue, Colorado Springs, Colorado 80918, Phone Number: (719)598-4852

I travelled from Ohio to Colorado Springs with my pop-up camper in tow. As the sun set, I realized that the lights on my camper were no longer working. I pulled over for the night, and the next day, when I pulled into the Springs, I set out to find out what was wrong with the camper lights… after weeks of having mechanics look at, and rewire my car, we realized that the problem must be somewhere within the wirings of my camper. At this point, however, I had no time left, and very limited funds. I needed to return to Ohio, and decided that I just needed a temporary fix to get me home. It was recommended to me that I purchase some temporary magnetic lights.

Enter Parkside Storage. I called around to various Uhaul establishments that came up on a Google search for “Uhaul near me,” and I spoke with Mike at Parkside. I was very specific when speaking to him, and told him that I needed temporary lights that I could attach magnetically. I said that I just needed something to get me back to Ohio. He was an nice and as enthusiastic as he could be, and told me that not only did they have exactly what I needed, but that they only had one set left. I asked him if I needed to bring my camper with me to have them install the lights, and was reassured that I didn’t. He told me that they were super easy to install, and had a step by step guide. Encouraged, I asked him to set them aside, and said that I would be right over to get them.

When I arrived there, they were extremely jovial, and even flirtatious, commenting that one of the guys who worked there was single. -A little inappropriate, but not a big deal. They had the lights, and once again assured me that they were exactly what I needed. I verified with them that they were magnetized, and simple to use, to which they said, “yes.” Then, they were having trouble with their printer, and asked if I really needed a receipt. Upon looking at the sticker price of $55, and the final price of $60, I said, “yes. This is a larger purchase, so I will definitely need a receipt.” They managed to get their printer working, and gave me a receipt. Off I went with my new, magnetized, simple to install, temporary lighting system for my pop-up camper. -Or so I thought.

I got home, and took them out of the box. There was nothing magnetic about them that I could see, and there were tons of wires. I looked at the instructions, and they were very confusing, complete with “wiring diagrams,” and instructions for “short trailer harness” and “long trailer harness.” There were instructions to “solder and heat-shrink all connections to seal out moisture,” and to “check grounds,” etc. I had absolutely no idea what I was looking at. I had a mechanic look at the lights, and he explained that first of all, these were lights for a boat trailer, and second of all, that they had to be spliced and wired in. They needed to be done by someone who knew about the electronics of towing vehicles and cars. He said that they could be used for my camper, but it would involve rewiring my entire camper, drilling holes into it, and it would not be a temporary fix. -Not to mention the cost.

I was unbelievably overwhelmed and frustrated. The mechanic directed me to an Auto Zone where I could actually purchase a temporary magnetic lighting system for my camper. That took less than 15 minutes to hook up, and was truly simple.

Meanwhile, I had now lost an entire travel day for my return to Ohio. Appointments needed to be rescheduled, and my nerves were completely frazzled. I decided that I would make the best of it, and return to Parkside Storage when they opened, and return the first set of lights. That $60 would definitely help in terms of expenses that I would subsequently incur on my way back to Ohio.

I arrived at Parkside Storage before they opened at 9am, and there was already a line. I had already made my peace with staying another day, so I perused my phone while I waited. Once it was my turn, I went up to Mike with a smile on my face. He smiled back and as he eyed the lights and the receipt in my hand, stated, “we don’t take returns.” -I was taken aback. I knew that he recognized me, and I stated that I had called them, and asked very specifically for a magnetized temporary lighting system for my pop-up camper in order to make it back to Ohio, and that was not what they sold me. He said that he realized that, but that there was nothing that he could do. Apparently it is store policy that they don’t take returns of any kind. I asked to speak with a manager, and he said that he was the manager. I pointed out that if he was the manager, and he knew that the mistake was theirs, that they sold me a piece of equipment that wasn’t what I needed or asked for, that certainly he COULD give me a refund. He again, emphatically said that no, he couldn’t. It was policy that they did not give refunds. I asked if it was his store policy or Uhaul’s policy. He told me that they were one and the same. I was flabbergasted. I stated that regardless of whether it was intentional or not, they had mislead me into buying a piece of equipment that I neither wanted nor needed. He told me that it wasn’t intentional. I said that the store had a responsibility ethically, particularly when it was their mistake. He started yelling at me, stating that it wasn’t their mistake, and that they weren’t technicians, so it wasn’t their fault. I reminded him that they ASSURED me that this was exactly what I was looking for, and thereby represented themselves as being knowledgeable about the equipment that they were selling. He continued to aggressively yell at me, stating that I was calling him a liar. I said that I wasn’t calling him a liar, that I just wanted him to return a piece of equipment that he sold me as being something that it wasn’t. He proceeded to yell over me, repeating that yes I was calling him a liar, and he wasn’t going to stand for it. He then told me that I could take it up with “corporate,” which was just down the road at 3105 North Nevada Avenue. He said that his hands were tied, and that was my only recourse.

I drove straight to North Nevada UHaul, and spoke with the manager there – Silas Standard. He was extremely sympathetic, and told me that what was sold to me (Submersible Trailer Light Kit by Seasons Trailer Accessories) was not only overpriced, but was also NOT a Uhaul product. It was just something that Parkside had. Silas explained to me that he couldn’t return it for me, because he didn’t carry it, and that he might as well put it in the trash because he wouldn’t be able to return it to the manufacturer. He also stated that Uhaul absolutely DID accept returns, and that it was in fact, Parkside just refusing to make things right. Silas claimed that they had been having trouble with them for quite a while now, and even went as far as to call them POS’s.

So here I sit, lied to, bullied, abused and scammed out of $60, all under the UHaul banner. A name that I thought I could trust. This whole experience has been utterly demoralizing on each and every front. I cannot imagine that UHaul would want a business like Parkside Storage representing them in any way. At the very least, I want my money back, and additionally, I would like to see Parkside’s rights to the UHaul name rescinded.

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Kristin Williams July 20, 2017 at 11:31 am

When U-boxes were delivered in Garland, TX we were told it was coming on a trailer as other means broke down. We recieved it and one was to the side door facing street no ramp, stool, anything left to help us reach & get our boxes out. My husband had to hop up to unlock and prop door with his foot as we had nothing to keep it open boxes then proceeded to fall on his head & entire street. This is a HUGE safety hazard!! Boxes my husband could have seen coming if these obstacles were taking care of. Have images documenting everything and what a hazard this was.

Kristin Williams
707.704.XXXX

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Beth reynolds July 6, 2017 at 5:37 pm

How old do you have to be in order to drive a big uhaul truck? And can someone drive it, even if it was rented by someone else? This question seems to be different every time I’ve asked.

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Lori July 5, 2017 at 9:24 am

Never rent a u haul from 20163 Capital Ave NE2, Battle Creek Michigan!! Worst experience in my life.

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Kimberlee June 28, 2017 at 1:33 pm

One week before pickup, I placed our order online with payment and received a reservation number. Arrive to work on that day and receive a phone call from my crew stating that the size truck reserved is now not available. Then immediately receive another call from Vicki with Uhaul stating that the truck is not available, but we could rent 2 smaller trucks.This will not work as we only had one driver, not 2. She was very contentious, stating that they had left a message the day before. It just happened to be left after hours when nobody was in the office. The conversation quickly escalated as she rudely tried to imply we were at fault for our situation because we did not return her phone call. I asked for her supervisor at least 20 times and was told he was not available. I was definitely not happy with her customer service, but she completely forgot who was the customer and it wasn’t her. She ended the phone call with, oh yeah, a truck in your size just rolled in and it is at ….. then hung up. Called her back to ask for the facility name and number, she was just as rude as before. I was finally able to get in touch with the rental store and have the truck held for my crew. It unfortunately lost 2 hours of moving time for my crew, but they did get the size truck I reserved. Bad customer service by Uhaul customer service, not the rental store, just the customer service number, just really bad. They were the best on price, but you get what you pay for I suppose.

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L.H. June 26, 2017 at 6:10 pm

I rented a 15′ ft truck with auto trailer from Pueblo, CO to Las Vegas. NV on Monday 6/19/17 located at 4030 Carruth Ct in Pueblo, CO. A few hours after picking them up, the UHaul drove very slowly (going 40-50 mph on the freeway). The right brake light of the trailer was out. I called UHaul Roadside Assistance immediately but was placed on hold for 30-40 mins & didn’t get to speak to a person. The AC later was blowing hot air & I was driving through the desert. I had to stop multiple times during my trip in fear of the vehicle getting overheated. I called Roadside Assistance again & didn’t get to talk to a rep. When I arrived in Vegas, I called Roadside Assistance a 3rd time & a mechanic finally came to my house. He inspected the truck AFTER my vehicle & belongings were unloaded & AFTER the truck was parked for about 5 hours. The mechanic said there was nothing wrong & didn’t seem to care that the brake light was out.

After several attempts of calling customer rep, Josh Pope, general manager in CO called me back & left a message when I wasn’t available. I returned his call several times but no answer. I called customer service again & they said that Josh noted that the issue was resolved. I called UHaul in CO & finally got to talk to Josh on 6/26/17. He was unprofessional & rude. Instead of apologizing for the experience, he said the truck was new so there shouldn’t be a problem. He incorrectly blamed me for overloading the truck without proof.

I am upset at the poor customer service. I have a 1 bedroom apt with minimal belongings. I have a coupe that weighs less than 4,000 lbs. The trailer max capacity is 5,290 lbs according to UHaul. My complaint is that the issue was never resolved, but Josh stated otherwise on the UHaul complaint file & closed it out. Secondly, Josh accused me of being at fault for the poor vehicle operations by overloading the truck without evidence. Third, the local branch in CO refused to escalate my complaint beyond the local level.

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Martha Hennings June 19, 2017 at 11:47 pm

June 19th, 2917

John C Taylor, COO
Uhaul Cooperate-Americo
2727 N Central Ave
Phoenix AZ, 85003

Mr. Taylor,
I am writing to explain to you the horrific experience I had with renting a trailer this past weekend. Here are the details.

On Thursday June 1st I made an online reservation for a 6’x12′ trailer to be picked up in Havre Montana on Friday June 16th. I received email confirmation.

On Monday June 12th, I amended my reservation to have a pick up on Wednesday June 14th instead at the same location in Montana. I called the 800 number to complete this request. The agent stated someone would be calling to schedule the pickup.

On Tuesday June 13th, about 1130ish in the morning, “Paige” called to schedule the pickup of the trailer. She informed me the only thing available was a 5 x 8 foot trailer. I said I reserved a 6 x 12 foot trailer. She said there was not one available until at least the following week! Her solution to this issue was to have us drive 2 hours away one way and pick up the trailer ourselves! “There is nothing we can do. We have been trying to work on this since yesterday.”

I said this is not an option. Today we were busy packing up the materials (thus the reason for a trailer) to move to Arizona and New Mexico. She said there was nothing else she could do. When asked why someone from the pickup location couldn’t bring the trailer she stated, “These are one man shops. They do not have anyone to drive the trailer over.” I said ok, How about Great Falls, that’s a larger city? “She responded with “it is Tuesday, a week day. They are very busy during the week. No one can drive the 2 hours one way to bring the trailer to Havre Mt.” I said well I am busy as well! I do not have the time to go and pick it up, plus the expense of gas, and my time! I asked to speak with a supervisor. She took my information and stated she would have the supervisor call me back.

The supervisor (Dorene?) called me back a few minutes later. She indicated that there are no 6 x 12 foot trailers available in my town. I would have to drive the two hours to pick it up in another town. I stated how absurd this is. I had a reservation. One from almost two weeks out! The computer, “the scheduling/traffic” department could not make sure a 6 x 12 foot trailer would be available for pick up in my town on the requested day? “She responded by saying reservations work with the equipment that is available at the time.” I said I need to be compensated for this! Some type of inconvenience fee needed to be given. She stated the only way I could get the $50 reservation refund is if we go to pick up the trailer and there isn’t one available. I said, “Isn’t that what I am experiencing?” She stated no, as many many people have to drive many hours to pick up their requested equipment. This is how it is in some states. I stated this was unacceptable. She then said, she could offer a 10% discount. I said that really isn’t much. She stated that is the highest amount she is allowed to discount. She also was going to give me extra days. Why would I need extra days? Strange compensation for my time, money, and frustration.

In summary, I have been trying since the 13th of June, to reach someone in a higher level of management. I keep getting the run around. I have spoken to Doreen more than once. She is not any help. She indicated I should take it up with the manager at my drop off location.
When dropping off today I was told, “there is nothing I can do. This should have been taken care of at pick up.” I am 100 % furious and frustrated with the lack of communication and the horrible customer service this company provides.

As a last effort to speak with someone directly, I called the corporate office today. I reached someone in the Marketing Department who informed me I had to speak with customer service, yet again. The agent who answered this time, read the notes on my account aloud to me (apparently 16 notes before I picked up the trailer) I have called and complained and asked to speak with management. Twice was transferred/directed to speak to Doreen. Everyone has a boss, why can I not speak with the person Doreen reports to? Additionally, I submitted emails, comments and feedback forms. My request is simple at this point. I want to speak with someone in upper management about the poor quality of service being given in multi aspects of the company! I want to be compensated for my time, effort, and truly inconvenience your company caused.

As yet another example of the poor service, the encounter with customer service today did not end well yet again. She said the only thing she could do was to transfer me back over the scheduling/traffic and speak with the manager. I waited as she placed me on hold to transfer, and immediately the line went dead. I cannot keep calling and not getting any results!

Lastly, I am paying (paid) a great deal for this move to happen. We had everything scheduled. If I had known about the two hour drive, I would have cancelled and gone with a different company. This is such a poor example of customer service.

At this point, due to the lack of responses and services I am receiving, I will certainly be doing some word of mouth advertising. I will not be endorsing U-Haul to anyone. As, they do not work with their potential and existing customers well.

Again, I would like my request to speak with someone in upper management honored ASAP. For your reference my reservation number was 26909106,

Appreciate your time and attention to this matter.

Martha J Hennings
Mhennings73 at hotmail.com
(505) 220-XXXX

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Debra Jones June 7, 2017 at 8:01 am

Beware!!! Potential customers of the Mobile, AL Mall location. It is totally useless to make an online reservation to have installation done at the U Haul Store on the service road at the mall. I made a reservation for a 4 pm appointment, and received an online confirmation for 4 pm today. As I turned into the parking lot I received a text saying my appointment was for the 10th at 6:30am. I called the number listed and it was the store, the person told me “he can’t do it today he already has a 3:45 appointment.” I went inside and was told by the assistant manager “the person who does the installation leaves at 3:00”. I asked for the manager and was told he is the one who does the installation….the so called assistant manager told me you have to be confirmed by us for your appointment. Website didn’t say anything about store confirmation, however I did receive a confirmation on line. I told her that was ridiculous. Was told it wasnt their problem, it was corporate problem. She said I can come Sat for an appointment, which does me no good. I had already PAID on line for the service. After a few minutes she finally refunded my money.

I would not recommend this facility ever!

Poorest customer service I’ve ever received, will follow up with a call to the manager. False advertising on their store site saying “we’re open to 7 so drop by after work and we’ll take care of you” I had an appointment, took off time from my job to be on time and THEY couldn’t meet THEIR obligation. Reporting to the Better Business Bureau.

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Rebecca Lyles May 23, 2017 at 3:06 pm

I wanted to rent a van on Monday, 5-22-17, went to U-Haul in North Hollywood, on Victory Blvd, was told my Drivers License had an amount due of over $500.00 attached to it? they gave me a copy of an E-alert, that my rental information has been retained as a “Parked” contract??, I called the number, we went over the information, Not my address, Not My Credit Card, Nothing to do with me, I did not require a rental in November of 2016- and did not request one. I have requested a copy of the actual contract that has the rental information, however, no one can give me one, not Customer Service, not E-alert. I want to have that attachment removed from my Drivers License, I want a copy of the actual contract. Rebecca Lyles

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Anonymous June 13, 2017 at 6:14 am

If they verified the drivers license on gile belongs to you then your next step would be to report to the police that your identity was stolen. If you know the person listed, did you assist them with their move? Uhaul should only take the license number of the person driving the vehicle, but errors do happen.

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Sotero Luna May 19, 2017 at 5:03 pm

In Houston Tx 2500 Blk of Wasington ave U have a well established store how ever ever time I go there the trucks r taking all the spaces & they have a area that might b Handy Cap but there trucks r in them & not properly signed.I think that’s sad this is a practice that’s been going on for a long time, U see I’m Handy Caped I guess money is more important then people like us.I called the # that was on the web site 755-688-6300 & it was to another buss.This is the second time I write in & the practice is still the same.

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Tammy Robinson May 20, 2017 at 1:09 pm

Thanks for letting us know. We have updated the phone and fax numbers.

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Lester Arter May 17, 2017 at 8:54 am

This is an complaints against U-Haul for referring the moving helpers. This company name Mainline Movers stole $103.93 we went online to U-haul to rent a truck and get assistance to move. We paid this company that U-haul referred us to and they didn’t show up to our home. We called e-mail with no response. We had to pay another moving company to move. We would like for someone in the head office to remove this company off the website.

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Anonymous June 13, 2017 at 6:17 am

The website just lists licensed movers in the area with ratings given by previous customers & they are not contracted with Uhaul in any other way.

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Anteona May 7, 2017 at 8:48 am

I’m writing in today to complain about the horrible experience I’ve had with your company. First of all I purchased a one way rental from Texas to Illinois. I paid movers when I went to go get the truck it wasn’t open so I had to pay my movers extra b/c I had to wait and go to a different facility. I got the the truck and finally took off the steering wheel was shaky it kept veering from side to side. Finally we was about 3 hrs away from our destination and the truck broke down on us it stopped 3 times on us ad all the lights on the dash board came on, there was a stench coming from under the hood, so my husband looked under there and here was purple residue everywhere and the cap to the windshield fluid was completely off. We took pictures and video of it. So we called customer service after being hung up on 3 times and rerouted about 4-5 and having to keep telling the same story over and over we finally got someone to help us, she stayed on the phone till the end and she is a witness that he road side assistance kept hanging up also, at first they tried to tell me that they will bring me a new truck so I can unload the bad one and put everything in the new one!.. really! So I told them NOBODY is going to do that and that hey had to send a tow truck to tow me to my destination, so after 3 hrs of waiting for the tow truck they finally came and towed me. I’ve been calling uhual customer service a couple times EVERYDAY and they still haven’t resolved my issue. At one point they had closed my case saying that they couldn’t find anything wrong with the truck, which was a COMPLETE LIE.. because the truck was still in my procession with my things still on it! I’ve been told it will take 24hrs before someone gets bk to me then I wait & then I get told 1-3 days never heard from anyone.. Now I’m calling the actual store in Texas where I got the truck from in Arlington TX on pioneer Rd and now he’s giving me the run around also. THIS IS HORRIBLE AND UNPROFESSIONAL!! I WANT M A REFUND FOR MY TOTAL RENTAL! I’ve paid too much money for this uhual truck and being unconvinced! I DONT WANT JUST THE LITTLE $50 compensation that y’all give I WANT A TOTAL REFUND!

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Wallace Arvinger May 3, 2017 at 8:01 pm

I am writing this letter , to complain about one of your employees at this store in Tacoma Washington at 96th and pacific ave ,I rented a pick-up truck may 5th 2017 ,I returned the truck the next day(5-2-17)But before i returned the truck ,I called the store,and “i said to the lady ,I am ready to return the truck, but I have no one to pick me up,could some one drop me at home,I only live about 5 blocks away,”she said we can acomadite you, thats fine i said ,I can be there in 15 minuits” after i got there i paid the charges,and I said”ok wos going to drop me back home? Michael said “thats something I can,t do ” then I said “I was told on the phone that some one e able to do this,then isaid “what am i to do walk”? then Michael said” we run a rental service not a taxie service in a dirogitory way, talking down to me.
I am a Korean disabled veteram at 81 years old ,I feel the way he spoke to me was very disrespectful , this why I am complaining ,as long as this person is there I,ll never go to this story again ,I,llgo 20 miles away,some diseplernary action should be taken .Very Truly Yours MR. Wallace Arvinger

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Yvette M. Thompson April 25, 2017 at 2:41 pm

My boyfriends car was tore-up by a U-Haul renter and I am livid at the process. His care sat on the street for a week before an Adjuster had come out. U-Haul uses a third party insurance vendor by the name of Repwest. Repwest does not I repeat does not help in allieviating or mitigating the loss incurred when you are the victim. The renter of the U-Haul cannot be found. We don’t know if she has a car or car insurance. My fiancé does not have rental or towing on his insurance but we ask why should we be contacting his insurance, well because Repwest does not pay in advance for tow or rental car. You have to come out of pocket and submit receipts for reimbursement. Well what if you have no money…you will be without a car and trying to make ends meet due to their renters negligence. Then they send you a release for you to sign, that you agree to whatever they say they would pay and it does not cover towing or rental car. What the Hell! U-Haul has plenty of money and people get the insurance when they rent so I ask you Why is the Victim to suffer because the U-haul is not held responsible for the total loss or inconvenience! I must also add because of this time from work was lost for which they do not reimburse loss wages. My advice stay the hell away from U-Haul ratchet drivers for you too will suffer!

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Catalina Lluis April 21, 2017 at 11:49 am

I spent almost 1600.00 in my move from FL to Texas. I installed the hitch, i rented a truck and I also rented a trailer. The Uhaul In West Palm Beach FL has a legal way to steal from there customers. I did the reservation online. When you go online it says that the drop off location is optional. When you arrive to the Uhaul location the CSR does not bother to verify or even ask if this will be a local rental. I arrived to Houston Texas and to my surprise this was a local rental only. I called the WPB, FL location and they said that I had to drive back to FL to return the trailer (What kind of service is this.) Well I was charged $820.00 for a trailer rental when the correct amount should of being 348.00 more or less. I would like someone to contact me ASAP . The correct thing to do is refund the difference.

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None ya Buisness April 20, 2017 at 6:18 pm

Your working conditions are awful. No breaks. Manager gets a salary to never be here. I am here alone with a health condition in a bad part of town. Terrified to speak up because I need this job.

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Dan May 25, 2017 at 1:32 am

I feel your pain man. I was treated like absolute dirt by my shop manager as a mechanic. He threatens everyone’s job over the smallest things, used the fact I had a medical condition against me as a weapon, and I had to watch HIS moods every day. I even had to read his mind. I was the second mechanic to walk out in 3 months on him. He (Brent Pelkey) at the shop in Anchorage, AK is immature, unkind, manipulative narcissistic and rotten to the core. He wants to become a police officer.

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Borys Maya March 5, 2017 at 11:08 pm

Dear Sir or Madam,

I am writing this letter to formally complain about the experience my father, Eduardo P. Maya, and I had last week with your company, U-Haul. I already called the customer service line and I am following-up on that call by sending this formal complaint.

First of all, I must say that I have been a loyal customer of U-Haul for the past 17 years that I have lived in Charlotte, North Carolina. If you look at your records, you will see that I may have rented with your company from 6- 9 times and always in the same location because I live five minutes from there and always in less than 15 min I have had the keys and a truck and ready to go. I have always recommended U-Haul to all my family and friends.

However my last week experience was totally different! A person from your company very badly mistreated me, did not provide me with a truck in a timely manner and made me incur in extra expenses because of that. We are requesting a full refund of what we paid to your company.

With approximately two weeks in advance, I made a reservation for a moving truck to be ready at 5108 South Boulevard, Charlotte North Carolina location on Saturday, February 4 at 10 am. I was helping my dad to move from Charlotte, North Carolina to Arlington, Virginia. To my surprise, when I arrived to South Boulevard location the truck was not in that location, but in another one. I did not have my personal car because I left it across the street for a service. So, I waited.

After waiting twenty minutes the manager of this location called the other location (which he said he has had bad experiences because they do not do their job right) and asked a person named Charles Mesah to bring the truck to this location to me.

Charles Mesah finally picked me up after one hour and thirty minutes! Mr. Mesah showed up in a non-U-Hul car, he was very upset and said that I should be thankful that he was picking me up. He said all this while raising his voice and his hands. I am a big guy, but I felt scared. Mr. Mesah made me feel that he was doing me a favor. It was hard to understand him because he barely spoke English. I have never been treated like this in my life. We paid money for a service that should have been professional, timely, courteous and smooth. But, this experience was nothing like that. I felt very uncomfortable and scared to be honest with you.

During ALL this time, my father and I were paying four people (movers) at $15 for doing nothing but waiting for the truck to arrive at my father’s house. We spend extra money and time because of U-Haul lack of professionalism and responsibility.

Mr. Mesah finally took me to this very sketchy and weird car dealer lot with only 2 U-Haul trucks in the back and damaged cars in the front. The office was a disaster and it took him 40 minutes to get the paperwork ready! He had to call his manager Lafayette Polk. We talked and I asked him for a discount or a refund for ALL the inconvenience and the bad treatment I got from Mr. Mesah.

Mr. Polk called Mr Mesah back and he told me that I will not pay $39 but only $29. I told him that I was taking that truck to Falls Church in Virginia.

Finally approximately at 12:30 pm, I got the truck but I got a paper saying that we have been charged $709. The original reservation stated approximately $507.

My father and I are extremely disappointed because of the experience with U-Haul and because of the way I was treated by this individual and the way he handled things. He made us waste 2 hours 30 minutes of valuable time and we ended up paying the moving guys extra just for waiting.

We are requesting a full refund of the $709 that we paid.

You may call at my cell phone: (704) 806-XXXX.

Regards,

Borys B. Maya

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Karen McKiernan February 25, 2017 at 10:24 am

February 25, 2017

U-Haul Corporate Headquarters
2727 North Central Avenue
Phoneix, AZ 85004
To whom it may concern,

I am writing this letter to inform you of the poor management polices in one of your facilities.
The one on 164 South Street, West Hartford, CT.

My niece started working at this facility on March 13, 2014. She was promoted to assistant manager in July of 2014. Apparently that means that all the male employees can do what they want and dump their jobs on the Asst. Mgr.

She would work her scheduled hours, every weekend, every holiday, and also have to work all the shifts the MALE employees called out. She never was able to take time off to come to family gatherings, or holiday parties. She also was given a bad time about taking any vacations.

Well this week the manager decided he no longer needed her, and she was fired. Of course it would be her he fired, as he could not break up the old boys club. They had to get rid of the person who worked, so their lack of doing so didn’t look so bad. I hope they are ready to fill her space, by getting to work early to clean the snow off the trucks, and be there when nobody else wants to.

I just thought you needed to know that a loyal, hard working employees is worth nothing with your company, and that if you slack off and don’t show up, you get to keep your job.

Very dissatisfied,
Karen McKiernan

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Sheldon Pineda February 15, 2017 at 8:13 pm

It has been almost been almost two weeks now and sadly all I have gotten is the runaround. I had 6 uhaul moving boxes rented. origination was lacey, washington to destination, Eureka, california. Hired uhaul movers to pack my 6 boxes. once they arrived in california, eureka uhaul gave me a call stating they were ready for pick up, however one of the boxes was severely damaged and wont be able to move it. the eureka rep said it was up to me to get my items to my home because he had no idea of how to-get that done. my concern was that I didn’t cause the event,i expected to be helped and not brushed off like i was done. all i got was a few flyers of numbers to call. since then every number i called was no help at all, it would end that someone would call me and get the situation corrected. The least that could of been done is that uhaul hire a crew to unload and deliver the items in the box. If I wasn’t a DISABLED AMERICAN VETERAN I would of taken care of this situation, but i am left at the mercy of others that surprisingly don’t care. All I got from them (Eureka) is a reminder that my 30 days is ending soon and i will be charged rent for that container. So I hired a crew to unload the contents and reload the contents and had it delivered to my home. Being that who ever handled that box last has caused numerous items in that container to be damaged, now I have to file a claim in hopes to get compensated for that. The cost of hiring that crew is yet another thing I will have to pursue reimbursement.
This is the first time i have ever been treated with such out right disregard. So now I will be filing a claim for the damaged properties, try to recovery my monies for the crew I hired, I will have to retain an Attorney now to ensure that this situation is handled appropriately.

Sheldon Pineda
360.280.XXXX
mgpsrp at comcast.net

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Paul Levengood December 3, 2016 at 3:08 pm

Following this is an email thread between me and your customer service department. I’d forward it to a higher level of management if that information was available. However, considering that my complaint seems to make little difference to the one person I’ve been in contact with, I believe that it will continue to be buried within the customer service department and go no further. Email thread follows:

You just don’t get it, do you? Or you refuse to see past whatever corporate policies and procedures you continue to use to justify your company’s poor customer service. It’s not about the money. It never was. It’s about the fact that I was offered $50 to go along with your company’s screwed-up scheduling procedure and 44 days later there is still no sign of it. To me, that’s just a broken promise and if I believe a person or a company lacks integrity by making a promise not kept, I want nothing further to do with either.

It’s also about the fact that you apologized for the inconvenience I endured as a result of your company’s screwed up scheduling procedures without actually acknowledging that those procedures are absolutely ridiculous to anyone with a bit of intelligence who is trying to plan and schedule a move – especially when your company’s policies and procedures place a customer at the mercy of whomever schedules equipment pickups at one of your facilities. Even worse, that’s in spite of your company’s procedure of offering a confirmed pick-up time and location when the reservation is made. Another promise made – another promise broken. I’m quite sure I’m not the first customer who has experienced this with your company.

It’s also about the fact that you apologized for the “issues” but were “confused how my company caused you any delay” after I agreed over the phone that I would pick up the truck roughly 14 hours early and keep it until Monday morning. You’re absolutely correct, I did agree to that. What choice did I have when my schedule had me and my helpers moving me out of my house by a certain time and date and me and my helpers at the other end of the move had a scheduled time to meet to unload the truck? When I received the call from your company telling me my pickup had been changed to Midland, how exactly was I supposed to know how that was going to affect all the rest of my plans? Basically, by leaving me no choice other than to accept or cancel the order completely, you turned that around in your email to imply that I received all the advantage and your company took all the loss. That’s an interesting technique to thoroughly insult a customer.

I’m done with Uhaul. I’m done with this. I don’t care about the money. If I did, we’d have been in contact much sooner. I believe you have no clue how good customer service works and what defines a satisfied customer. As the representative of Uhaul that I’ve had the most contact with, that unfortunately extends to my perception of your entire company.

From: Scott Baker – 752 TCM
To: levengoodpaul at sbcglobal.net
Cc: desha_jackson at uhaul.com
Sent: Saturday, December 3, 2016 9:27 AM
Subject: Re: U-Haul Reference #1248714

Paul,
Once again we have been in constant contact via email. When we spoke I OFFERED the resolution and asked you specifically if this would help you stay on track as well as offered our guarantee of $50 to which you accepted. Due to the obvious fact that now you are not satisfied I am issuing a new credit of $100. Therefor you will have received the following due to our short comings and failure to assist you in a way that was satisfactory. Lastly any questions feel free to contact me via office or cell. Good day.
$50 reservation guarantee issued to the card used to make the reservation.
Extra day at no cost in which was used to have the vehicle earlier than originally requested
$100 refunded to the card used for the actual rental of the vehicle.

writes:
The November statement has not arrived. Maybe there’s a $50 credit on there, maybe there isn’t. I’m not going to hold my breath waiting for it. After all, the total charge for the truck, tow dolly, appliance dolly and blankets already appeared on the October statement for the card I used at the Uhaul store. Both those credit cards have the same billing cycle.

Here’s some advice for you: this all could have been handled by a Uhaul customer service rep simply notifying the pickup location that Uhaul was going to charge the customer $50 less on the total bill for his time and trouble. Or, a Uhaul customer service rep could have authorized a $50 check to be cut and mailed to the customer who has been inconvenienced by Uhaul’s policies and lack of ability to follow-up on a confirmed reservation. It would have taken several days to receive a check in the mail. Instead, it’s been 44 days since I rented a truck from your company and I have yet to see that token $50. Or, instead of inconveniencing me in the first place, Uhaul customer service could have put a Uhaul employee in that 26′ truck at the Midland location and driven it up to the Gladwin or Harrison locations where I had confirmed reservations at both Uhaul rental locations. That’s how good customer service works. Never make the company’s problems the customer’s problem. Trust me, after 18 years as a Kmart Operations Manager, 1977-1995, I’m well aware of how easy it is to think outside of the box to meet and exceed a customer’s expectations, especially when the company is at fault for letting down the customer.

Finally, I take issue with your statement: “However you were accommodated with an extra day and miles so that your itinerary was not changed which you accepted and utilized. This was done per our phone conversation to allow for you to be on schedule with your movers. The truck was picked up 10/21 in the afternoon as opposed to the original 10/22 reservation date for this very reason. I guess I am confused how my company caused you any delay with this being the case.”

An extra day and miles did not mean anything to the people lined-up to help me load and unload. Yes, my itinerary did change – not by my choice but by the situation your company put me in. I’ve mentioned in several emails that I burned nearly three hours traveling from Harrison to Midland, waiting around for Uhaul employees to process paperwork, and then driving back to Harrison. (The part about waiting for Uhaul employees to process paperwork is another whole story. My wife and I were not pleased to witness the interaction of the employee working the computer and the worker he so obviously had no patience or respect for.) That was three hours I would have spent at home, packing and preparing to move. Because I couldn’t be there to do so, that work was shifted back three hours which cut into my window of time for loading the truck. The three hours delay in getting the truck loaded was handled – my helpers were able to reschedule. But a three hour delay in finishing the loading meant I arrived in the Montague/Whitehall area three hours later, which my unloaders at that end couldn’t fit into their schedules. That is why my wife and I ended up unloading that truck on our own. An extra week and a thousand miles would not have changed what happened at the final destination. How is that confusing to you?

As far as my acceptance of your company’s offer of an extra day and miles – what else was I supposed to do? Your company obviously wasn’t going to do anything more than that to fix the situation. Bottom line is this: your company couldn’t fulfill its part of the transaction as it was written. I, the customer, had to do deal with it as best I could with the mess your company made. How is that confusing? Your company’s problem with meeting its commitment to provide me with a truck at the location where it so willingly allowed me to make a reservation and then provided me with a confirmation of that reservation at that location became my problem. How is that confusing? Your company failed the customer!

Whether I ever see the $50 credit is beside the point. I’m an angry customer and it’s obvious to me that Uhaul customer service could not care less. Uhaul got its money from the deal. I got the inconvenience. Uhaul stands behind its policies – no matter what problems those policies cause the customer. I will be reminded of that every time I pass a Uhaul on the road.

From: Scott Baker – 752 TCM
To: levengoodpaul at sbcglobal.net
Cc: desha_jackson at uhaul.com
Sent: Friday, December 2, 2016 6:28 PM
Subject: Re: U-Haul Reference #1248714

Paul,
Email or fax me the October and November statement for your card with the number other than the last 4 blacked out. If there is no credit I will stop payment and reissue. Secondly as I stated I apologize for the issues. However you were accommodated with an extra day and miles so that your itinerary was not changed which you accepted and utilized. This was done per our phone conversation to allow for you to be on schedule with your movers. The truck was picked up 10/21 in the afternoon as opposed to the original 10/22 reservation date for this very reason. I guess I am confused how my company caused you any delay with this being the case. To reiterate I understand health issues, mental stress and inconvenience as moving is hard enough. Once again I able to be reached by phone with any questions. Thank you.

Sent from FirstClass with my iPhone

writes:
Today is Dec. 2. I’ve already received my October statement for the 7596 Visa. There is no credit for $50. I reserved a 26′ truck, tow dolly, appliance dolly, and moving blankets to be picked up Oct. 21 in Harrison, MI. I also made the same reservation for Gladwin, MI. Why did I make a reservation in both towns? Because a.) your online reservation system allowed me to do so, and b.) because the 26′ truck in Harrison was in questionable running condition at the time, or so I was told at the actual Harrison Uhaul location. Uhaul contacted me shortly before I was scheduled to pick up the truck, tow dolly, and other equipment in Gladwin, MI, AND after I had already arranged help to load and unload, only to tell me I was out of luck in either town and I would have to drive to Midland, MI to get a truck. So, my plans went to hell at that point. I burned nearly three hours making the trip to Midland and back plus wait time at the Midland location for them to process paperwork. My wife and I – neither of us in outstanding health – unloaded a full 26′ truck in Montague (Whitehall), MI because my unloaders were not able to accommodate the schedule change forced by Uhaul’s change to my itinerary – that due to Uhaul’s ridiculous “confirmed reservation” system. When a company gives a customer a confirmation number to pick up a rental at a specific location, what exactly does that mean to Uhaul? Nothing, obviously.So, do you understand my anger? It’s not about the token $50 your company insists I will be compensated that I have yet to find posted to my credit card. If anything, considering the complications your company’s inability to fulfill a “confirmed reservation”, $50 is a joke bordering on an insult. From my point of view, you can take your $50 reservation compensation and order a couple of books from Amazon on how to give good customer service.

My anger and frustration is that your company barely acknowledges that it is at fault for ruining a well-planned move. My anger and frustration is that I’ve contacted your customer service multiple times and the recurring theme in the responses from your company is that you’ve credited my account for $50. Yippee. That tells me more than I need to know about the quality of training and level of concern Uhaul customer service reps have for their customers and even more than that, it’s a damning statement on how Uhaul, in general, views its customers. Shameful.

#yiv2864990081 –body{margin-left:10px;margin-right:10px;margin-top:10px;margin-bottom:10px;}#yiv2864990081 Paul, Let me start by once again apologizing for the issues you experienced. The $50 credit as stated per our phone conversation in October was credited to your card that was used to make the reservation (last 4 7596). I do see you used a different card for the actual rental. This credit was absolutely issued @ 9:38 AM on 10/21/16 to card ending 7596. We did not have any other card on file as you picked the vehicle up later that afternoon (3:25PM). Once again if you have any questions feel free to call me @ 734-721-8611 or 800-562-3766. Thank you. Scott Baker TCM 752Office 800-562-3766

Hello Paul, My name is Desha and I am the U-Haul customer service rep. I understand that you are to receive the credit for the reservation guarantee $50, on the card on file. I looked at the past contract order in question and show that the $50 credit did post on 10/21/16 on card ending in 7596, I do have a reference number so that you can contact you back regarding the information reference#7444 5006 2962 0019 4427 203 processed on 10/22/16. If you have any other questions or concerns on the matter please feel free to contact us at anytime. Thank you and have a great day. From: Scott Baker – 752 TCM To: levengoodpaul at sbcglobal.net Sent: Friday, December 2, 2016 9:25 AM Subject: Re: U-Haul Reference #1248714

Scott Baker TCM 752
Cell 734-341-XXXX
VOIP 752301
Office 800-562-XXXX

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Heather Scruggs January 20, 2017 at 10:36 am

I am having the same exact experience with U-Haul. I moved over a month ago and have spoken to several different people, been hung up on several times or “disconnected”, I called corporate and spoke to two different people who said someone will call me, and no one has. I was told a check was mailed to me, and I have yet to receive that $50 promised check. I asked for a full refund for all of the hassle and bologna these people have put me through. Still nothing. I tried to go onto the BBB website to make a complaint but could only choose local locations and not the corporate office. I will NEVER use U-Haul again and I will advise that no one else either. They can care less about their customer service and their customer service reps are proof of that. Liars, cheats and uncaring people at U-Haul.

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Mike December 1, 2016 at 1:31 pm

I go to make a reservation. For a trip from Virginia to Arizona. They quote me at 2,009.00 dollars. But I ran the same trip. In the reverse order. And I was quoted at 1,299.00 dollars. Which is basically 700.00 dollars difference. So I called customer service. The answer I got on the difference. That’s just the way it is. The extra money I would have to pay. Would cover the cost of the fuel and other expenses. No more uhaul for me. Penske is the new option. I will make sure I tell. All my friends and family about the price gouging.

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Jack November 16, 2016 at 1:06 pm

One of your employees left this message on a George Mason University email box for an employee of the university. Thought you should know the filth you have employed at UHaul. I will never, ever again rent from your company. In fact I will make sure that none of my friends, family and extended contacts in either my Facebook, Instagram, or Twitter, including all of the veterans groups that I’m a part of, ever rent from you again.

From: John Lambert
Sent: Tuesday, November 15, 2016 8:30 PM
To: Mason Admissions
Subject:

F**K YOU BUNTING, YOU F-ING PIECE OF SEWER SH*T. I HOPE YOU F-ING DIE, YOU F-ING SCUMBAG HETEROPHOBIC PIECE OF F-ING SH*T

SOMEONE F-ING KILL THIS MONGREL.

Sent from my iPad

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Danielle Bailey November 4, 2016 at 5:43 pm

I am not happy with the service that I received over the phone at the U-Haul store on Clairmont Rd in Atlanta, GA. There was a representative who was very rude and stated his name was Phil when he answered the phone, but will I asked him to conform his name, he stated his name was Steve. I thought that was very childish of him to change his name. He had a very sarcastic attitude with me and all I called in for was to get the balance on my storage bill (something very simple). He told me he would have to get a manager on the phone and put me on hold without my consent, then got a woman on the phone by the name of Michelle. She seem as lost as he was and had no clue as to how to help me, so she asked me if I could hold. Then, someone picks up the phone who stated their name is Jeff, and is the general manager. He was the only person who seem to have sense and acknowledge me and helped me. He was very nice and respectful and informed me of exactly what I needed to know. There needs to be some etiquette classes taken for some of U-Haul employees to learn the meaning or respect and manners, especially when dealing with the public. I was not happy with the service that “Phil” or “Steve” or whatever the first representative stated his name was and was not happy with the service that Michelle gave me, but at least she wasn’t rude to me, but need to learn how to work the U-Haul system, so she’s able to assist customers when they call. “Phil” or “Steve” need to be talked to by an upper manager on how to deal with customers as well as respect them. He pissed me off!

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Kevin Anderson August 23, 2016 at 8:41 pm

I do not know where or how to start. I’m making this post because my mother just got the call she has been waiting for over 8 weeks for. Concerning her unemployment from U-Haul which she was denied. My mother worked for U-Haul for over 11 years. She was brought into a room they call the Whinnying Room and told she has two weeks to show improvement or termination. The next day U-Haul calls her and informs her she is fired. I’m just wondering where did the two weeks for improvement go? She loved working for U-Haul and was hoping on being there tell she could retire. I just feel she was wrongfully terminated. Thanks for letting people post comments and hopefully this may help someone else not get terminated during the Holidays. P.S. Thank you U-Haul for the worst Birthday suprise ever. GodBless you.

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Furture Penske Customer August 13, 2016 at 6:04 pm

Keith Sylvester is costing U-Haul money.
I had initially made an honest mistake by going to the wrong location to pick up my truck. I finally arrived to Lemon Grove about 35 minutes late. When I exited my vehicle Keith yell from across the parking lot, “what’s your name!?”. As soon as I responded he proceeded to scold me like I was his child. He proclaimed “YOU’RE LATE!” and “DON’T HAVE NO TRUCKS FOR YOU”. The attitude and aggressiveness he displayed were way out of line. Mind you this was in front of my wife, my three children, and other customers. I was already in a predicament because of my time sensitive situation. I needed that truck and I needed it right then. It took all the self-control I could muster to keep the situation from escalating. I knew my responsibilities outweighed a confrontation that would just end up with me still looking for a truck and missing my other obligations. Ended up they did have a truck. During paperwork signing literally nothing was briefed and it seemed as though he was extremely frustrated and looking for a fight. Everything coming out of his mouth was antagonistic in natural and sharply pointed at me. Well, I still rented my truck and took care of what I had too. Later I called the 1-800 number to request the truck for an extra day. The very next morning Keith calls me trying to tell me that I was now going to be charged all this extra money and I had now taken the opportunity from another family to move. He continuously talked over me when I was trying to explain that I had called to extend my rental and he lectured me on truck rental educate. I was in the middle of moving during the phone call and finally snapped telling him “I don’t give a damn and all care about getting my family taken care of” and I hung up. When I returned the truck, on time, Keith was not there. I had started to explain the nightmare of an experience I had with someone else, at the time I did not know Keith’s name, and the guy just smiled and shook his head. He knew exactly who I was talking about. Keith has a reputation. It was made clear to me that I was not late, there were no extra charges, and Keith didn’t know what he was talking about. The guy was very polite and said that they were very sorry for what had happened. They were great. However, I have vowed to never use U-Haul ever again no matter how inconvenient the decision might be. To me it is now an ethical strike. I will not pay one more dime of my hard earned money to a company that employs such a catastrophic customer service failure and points it in my direction to humiliate me in front of my family and others.

Future Penske Customer

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Keith July 19, 2017 at 7:48 pm

Learn to spell

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Tony Cava August 11, 2016 at 9:03 pm

I am writing to express my utter and complete disappointment with U-Haul as a company. I reserved a trailer for a one way move from Texas to Ohio. Reservation #21135931. I selected a U-Haul dealer in my area that was on my way home from work. Without any notification, the trailer pick-up location was changed to another location clear across town. I only found out about the change when I went to the website to verify the pick-up location hours. When I called, I was told that there were no trailers in my area and the further location was my only choice. Now, I’ll be stuck on the road for two hours in Friday afternoon traffic in order to retrieve the trailer that I reserved. I made this reservation through the U-Haul website. What troubles me most is the fact that you allow customers to reserve equipment under the false hope that it would be available at the location of their choosing. This is the second extreme episode of exhaustive dissatisfaction with U-Haul. On July 23rd, I took my vehicle to the U-Haul facility at 5201 Denton Hwy in Haltom City, TX to have trailer wiring installed. I made a reservation for 7am and showed up promptly at 7. I was then informed by the proprietor that the installer would not be there until 9am even though my reservation was for 7am. The disconnect between your reservation agents and locations is both unprofessional and unacceptable. This was not the only debacle with my U-Haul experience that day. The installer, who should have been experienced in this type of job, did not know what he was doing. After 2 hours, he called me to inform me that the install would take an additional 4 hours at a rate of $80 per hour! Just to install a wiring harness! This is incompetence at the highest level. I told him to put the car back together and I would take it somewhere else. On my return, my car was sitting out in the parking lot. They gave me my keys and said it was ready to go. I found one of the interior panels of my car hanging down. I pointed it out to the installer and he proceeded to pound on the panel with his fist in an apparent effort to make it stay in place. After a heated call to your customer service department and some discussion between them and the owner of the facility, he agreed to pay for the repairs to my car. I then spent the rest of the day at the dealership having my car repaired. This wasted my entire day. The final straw was today’s fiasco. I have yet to pick up the trailer, but I have absolutely no faith that it will be there when I arrive. U-Haul being the only company available to rent a trailer from, I am stuck. I can assure you that I will not be a return U-Haul customer and will share this story with anyone that will listen!
Should you care to respond, I can be reached at 817-689-XXXX.

Tony Cava
Haslet, Texas

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Carol Ann Kridos August 2, 2016 at 8:48 pm

I made a reservation through corporate for a truck for my son which came with a free month of storage unit. I made the storage unit reservation for 7/1 to 7/31. When my son picked up the truck, Tory changed the reservation to 6/25 to 7/25. When I received the e-mail confirmation and saw the wrong dates I immediately called, spoke to Tory and was on the phone with her while she said she changed it back to 7/1. I asked if I would get a new email and she said, I don’t know, but probably not. My daughter went in on 7/1 with her email printout, they asked for her license, she gave it to them, they gave her the lock and keys and she moved in her life’s belongings, everything in her apartment. On Monday, 8/1 she calls to extend a month and they tell her she moved out on 6/25 and the unit belongs to Crystal Thomas. I sent her boyfriend down there with the keys and he called me and I spoke to a gentleman there for over an hour who told me they checked her out of the unit on the 25th but never reentered her back in for 7/1. He searched the facility for quite a while and found that my daughter’s key opens 2043 yet the things in there are not hers. I asked him to check the video they have so he could confirm she moved into the right unit and to check the video for the day Crystal Thomas moved in to see who took her belongings out. He told me that his boss told him not to go into any more lockers and he would be there in the morning and they would open every locker in the place to try to find her belongings and that he would call me. After no call today, and no response to a message I left 2 hours prior, because they don’t answer their phones, they have them forwarded, I sent her boyfriend down there and had him put the gentleman on the phone I spoke to yesterday. His whole demeanor changed and told me his boss said he couldn’t speak to her boyfriend or to me, only to my daughter. I told him her boyfriend would call her right then and there and he could speak to her. He then said he was instructed he was not allowed to speak to her on the phone, only in person. My daughter is in California doing an internship and is not returning until 8/10. This is absolutely unfair, rude and nerve wracking. I have a hysterical 21-year-old daughter who has no clue whether everything she owns is gone and never to be seen again. I have called every number I can find and nobody can help us. Please, I am begging you, can you please help us find out what is going on. I just need to where my daughter’s belongings are. Please. I just need to know the truth of what happened to her things. Please, I beg, please help us.

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Anita Doering July 20, 2016 at 1:34 pm

I recently had a situation regarding my UBox order. I received an email that my credit card would be charged a certain amount of money for delivery. When it got to the storage facility the price was now $1,300.00 more. I tried for over 2 hours to find out why the increase. Told at one point the prices changed in transit. Oh no you don’t. I have a contract price. Then told once they are shipped, it is no longer U-Haul’s responsibility. Really!!!! Are they serious. I had to write to the CFO, COO and CEO to see if I can get this resolved. Still waiting. Meanwhile I need to pay the higher price for my furniture. Unbelievable. I will be filing a BBB complaint and a complaint in small claims court for this increase amount plus attorney’s fees if not resolved today.

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Herlinda Garza July 20, 2016 at 12:28 pm

I am just in aww of not only my this entire process but the,way I have been treated I rented a 15 ft truck from Austin Hwy location in San Antonio TX. 07/09/16 and a storage room 10×10 after calling to confirm they has everything I needed. I went on the 9th to retrieve my reservations renting the truck went off with out a hitch except I was told to do a walk aroundon the truck alone and when I would mark things I was told but a passers-by employee don’t waist your time we already know what’s wrong with it. I was told I could reserve my storage unit because thier system was down they charged me 77.61 for mY truck rental which is all I should have been charged. Later I returned to unload my uhaul to my storage room and was told theu only had 2 5×5 units not a 10×10 you wouldn’t think it made a difference being tbe same amount of space but it actually makes a huge difference. I ended up reserving a third 5×5 unit only to return and be told oh sorry we don’t have it. What do you mean you don’t have it it’s almost 5 pm I have a full loaded truck I need to unload where am I going to get another storage room so late
Lucky I found one about 15 miles out of the way which adds more milage tO my rental. My address to uhaul was only a 3 mIle trip well within my estimated 25 miles. Long story short they attempted to charge me milage for the truck after I explained I wouldn’t have used those miles if you had my storage room I reserved he,began to
Get violatale to me speaking tO me with such unnecessary disrespect all while in front of my 12 year old son. I have now according to this manAgee been banned from ever using uhaul again its,take over a week still haven’t resolved the issue and can’t get anyone on the phone

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JONIE LOCKELAR July 19, 2016 at 4:10 pm

VERY RUDE CUSTOMER SERVICES. IT WAS NOT EXPLAINED TO US HOW TO DISCONNECT THE TRAILER SO I WAS CHARGED FOR ANOTHER 24 HOURS .

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Rodger Kilgore July 5, 2016 at 3:00 pm

After receiving a copy of the recorded conversation from when I called on July 1st I have found out that it was not the manager of the Hillsboro Oregon office it was a manager from the corporate office. I still have not received a refund of the $109.95 that was removed from my checking account without authorization. I’m still being charged a $35 overdraft charge by my bank because of the unauthorized withdrawal and Uhaul storage has increased my delinquent charges to $45 for the $94.95 rent that is as of today 3 weeks late. I would like to add that after the email I sent the manager last month about the excessive amount of mail I have been receiving, 12 letters in one day about another $10 rent increase, I have not received any more mail from Uhaul. I did receive one email on the 19th and one phone call at 10:12am on the 20th that I did not answer because the phone number was blocked. I am no longer willing to be illegally overcharged by you. I think that the manager who charged my account without authorization should be in jail and facing criminal charges for their actions. I think that the fact that Uhaul would keep my credit card information on file and obviously let any employee have access to it, and that Uhaul charges excessive late charges for being as little as one day late. Is more than enough proof that Uhaul policies are unethical, dishonest and show a complete disregard of the state and local laws in which they operate in. I will have no problem getting a judgement against Uhaul in the local small claims court for twice what I have been swindled for plus my expences.

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Rodger Kilgore July 1, 2016 at 5:18 pm

The manager of Uhaul moving and storage of Hillsboro, oregon. Claims that I was sent emails about being late on my storage payment. After not receiving a reply the manager charged $109.95 to my checking account “as a form of communication” this is what was told when I called about the unauthorized withdrawal from my account. My reply was” that is not a form of communication it is a form of theft” they told me that it would be reversed and they would email me a receipt. I checked my email and found only one from Uhaul with an attached file that I cannot open.my bank is still charging me $35 for the overdraft fee and I do not see any evidence of the reversal. So I have to change my schedule so I can goto the bank at the last minute of the Friday before the 3 day 4th of July weekend.

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EVELYN KEEBY June 22, 2016 at 9:38 am

ON JUNE 18, 2016 I WENT TO THE 965 SPRINGHILL AVE LOCATION TO GET SOME CLOTHES OUT OF STORAGE AND THE BAGS WAS FILLED WITH DEAD RODENTS AND DROPPINGS ALL IN THE BAGS. RODENT CAUSE GERMS AS WELL AS DISEASE THAT IS UNSANITARY AND HARMFUL TO PEOPLE’S HEALTH. MY CLOTHES AND EVERYTHING IN THERE IS RUINED. THE MOBILE COUNTY HEALTH DEPARTMENT NEED TO CLOSED THIS PLACE DOWN AND HAVE IT FUMIGATED. I WOULD LIKE FOR SOMEONE TO CALL ME ABOUT THIS MATTER AS SOON AS POSSIBLE. I CAN BE REACH AT (251)648-XXXX. THANK YOU

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James Carlton June 19, 2016 at 5:07 pm

THE LOCATION WITH HORRIBLE CUSTOMER SERVICE IS 940 W FLORENCE AVENUE INGLEWOOD, CA 90301. SO CALLED WESTCHESTER SELF STORAGE. WE HAVE COMPILED A LIST OF 20 OTHER CUSTOMERS THAT HAVE BEEN CHEATED OUT OF THEIR MONEY

VERY BAD CUSTOMER SERVICE. THE LADY WORKING THERE WASTED MY TIME. VERY POORLY DRESSED AND A VERY BAD ATTITUDE. THEY LIE ABOUT THE MILES/GAS COST AND MADE A FALSE ALLEGATION AGAINST MY FRIEND. HE HAS BEEN USING OTHER LOCATIONS NON DEALER SITES FOR OVER 10 YEARS . Please visit this site to see what other unhappy customers have to say

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James Carlton June 19, 2016 at 5:40 am

THE LOCATION WITH HORRIBLE CUSTOMER SERVICE IS 940 W FLORENCE AVENUE INGLEWOOD, CA 90301. SO CALLED WESTCHESTER SELF STORAGE. WE HAVE COMPILED A LIST OF 20 OTHER CUSTOMERS THAT HAVE BEEN CHEATED OUT OF THEIR MONEY

VERY BAD CUSTOMER SERVICE. THE LADY WORKING THERE WASTED MY TIME. VERY POORLY DRESSED AND A VERY BAD ATTITUDE. THEY LIE ABOUT THE MILES/GAS COST AND MADE A FALSE ALLEGATION AGAINST MY FRIEND AND PUT HIS NAME ON E ALERT TO PREVENT HIM FROM RENTING IN OTHER LOCATIONS. WHO HAS BEEN USING OTHER LOCATIONS NON DEALER SITES FOR OVER 10 YEARS . Please visit this site to see what other unhappy customers have to say

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James Carlton June 19, 2016 at 4:39 am

THE LOCATION WITH HORRIBLE CUSTOMER SERVICE IS 940 W FLORENCE AVENUE INGLEWOOD, CA 90301. SO CALLED WESTCHESTER SELF STORAGE. WE HAVE COMPILED A LIST OF 20 OTHER CUSTOMERS THAT HAVE BEEN CHEATED OUT OF THEIR MONEY

VERY BAD CUSTOMER SERVICE. THE LADY WORKING THERE WASTED MY TIME. VERY POORLY DRESSED AND A VERY BAD ATTITUDE. THEY LIE ABOUT THE MILES/GAS COST AND MADE A FALSE ALLEGATION AGAINST MY FRIEND AND PUT HIS NAME ON E ALERT TO PREVENT HIM FROM RENTING IN OTHER LOCATIONS. WHO HAS BEEN USING OTHER LOCATIONS NON DEALER SITES FOR OVER 10 YEARS . Please visit this site to see what other unhappy customers have to say THE LOCATION WITH HORRIBLE CUSTOMER SERVICE IS 940 W FLORENCE AVENUE INGLEWOOD, CA 90301. SO CALLED WESTCHESTER SELF STORAGE. WE HAVE COMPILED A LIST OF 20 OTHER CUSTOMERS THAT HAVE BEEN CHEATED OUT OF THEIR MONEY

VERY BAD CUSTOMER SERVICE. THE LADY WORKING THERE WASTED MY TIME. VERY POORLY DRESSED AND A VERY BAD ATTITUDE. THEY LIE ABOUT THE MILES/GAS COST AND MADE A FALSE ALLEGATION AGAINST MY FRIEND AND PUT HIS NAME ON E ALERT TO PREVENT HIM FROM RENTING IN OTHER LOCATIONS. WHO HAS BEEN USING OTHER LOCATIONS NON DEALER SITES FOR OVER 10 YEARS . Please visit this site to see what other unhappy customers have to sayTHE LOCATION WITH HORRIBLE CUSTOMER SERVICE IS 940 W FLORENCE AVENUE INGLEWOOD, CA 90301. SO CALLED WESTCHESTER SELF STORAGE. WE HAVE COMPILED A LIST OF 20 OTHER CUSTOMERS THAT HAVE BEEN CHEATED OUT OF THEIR MONEY

VERY BAD CUSTOMER SERVICE. THE LADY WORKING THERE WASTED MY TIME. VERY POORLY DRESSED AND A VERY BAD ATTITUDE. THEY LIE ABOUT THE MILES/GAS COST AND MADE A FALSE ALLEGATION AGAINST MY FRIEND . HE HAS BEEN USING OTHER LOCATIONS NON DEALER SITES FOR OVER 10 YEARS . Please visit this site to see what other unhappy customers have to say

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James Carlton June 18, 2016 at 5:24 pm

THE LOCATION WITH HORRIBLE CUSTOMER SERVICE IS 940 W FLORENCE AVENUE INGLEWOOD, CA 90301. SO CALLED WESTCHESTER SELF STORAGE. WE HAVE COMPILED A LIST OF 20 OTHER CUSTOMERS THAT HAVE BEEN CHEATED OUT OF THEIR MONEY

VERY BAD CUSTOMER SERVICE. THE LADY WORKING THERE WASTED MY TIME. VERY POORLY DRESSED AND A VERY BAD ATTITUDE. THEY LIE ABOUT THE MILES/GAS COST AND MADE A FALSE ALLEGATION AGAINST MY FRIEND AND PUT HIS NAME ON E ALERT TO PREVENT HIM FROM RENTING IN OTHER LOCATIONS. WHO HAS BEEN USING OTHER LOCATIONS NON DEALER SITES FOR OVER 10 YEARS . Please visit this site to see what other unhappy customers have to say

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Zelma & Joyce Tasker June 15, 2016 at 2:22 pm

We moved from Denver in May and packing can be a bit much for two ladies but, we had an U-Haul employee that helped us every bit of the way, her name is Lyvonne Riggs. She knows her job inside and out it made it a pleasure to walk in with question and walk out smiling. Corporate U-Haul you should commend this employee for being an asset to you. These days it’s rare to have employees that eeally do there jobs and keep it 100. Please let us know what reward you decide to give her, she deserve your praise. Thank You , Lyvonne Riggs/ U-Haul . The Tasker’s

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Alec Sottosanti June 9, 2016 at 4:27 pm

Here’s my U-Haul story…
I was looking to store my furniture for a few months and decided to go with a reliable company. U-Haul was the name I knew and trusted. I went to their website and saw information for Moving Help (“powered by U-Haul) so he hired them as well to assist with the move, once again expecting professional, reliable service. What I got was quite the opposite (over $2,000 in damages to my property).

Two U-Boxes were ordered to store my furniture based on the size of my apartment and couches (I provided specific dimensions to U-Haul in advance). To my surprise the U-Boxes were too small. Despite that fact, my were shoved in and stacked on top of each other by the contracted professionals, MILITARY MOVERS who were contracted by Moving Help. They had ZERO regard for my property. These “professional movers” were given 10 padding sheets to protect the couches and NEVER USED them. I now have a ripped mattress and ripped leather couches. They also damaged the walls in my apartment! These are supposed to be professional movers who are advertised on the U-Haul website!

Even more frustrating is trying to get this resolved. I filed a complaint with Moving Help and contacted both the local UHaul and their corporate office. Both basically told me “it’s not their problem” and that I should take it up with Military Movers, which I have done to no avail. This is U-Haul’s problem! They advertise this service and I would expect a company the size of U-Haul to own up to this!

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Jesse Hooper May 31, 2016 at 1:39 pm

I have been calling customer service for Uhaul since 5/19/16 with no resolution to a claim of compensation because of faulty equipment with Uhaul. I had a blowout on the trailer rented from Uhaul 100 miles after renting the trailer. It took Uhaul 2 1/2 hours to get it fixed and made me a day late getting to Colorado. Everytime that I try to get hold of Manuel with customer service, I have been given an email address for him that is undeliverable or the operator leaves him a message to get in touch with me and he NEVER has communicated with me . After waiting for communication for two weeks, this has become ridiculous! Jesse Hooper

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Jennifer Mahon May 11, 2016 at 11:15 am

Hello,
I made a reservation to have a trailer hitch installed over the phone at my local UHAUL and also received text verification of the date and time. I arrived promptly at 1000 (the appt time) and proceeded to wait in line for 35 minutes. When i finally got up to the counter the associate (whom was very polite) told me that the hitch person was off today and he did not understand why I was scheduled. I told him that the entire experience thus far was very frustrating and that I believed that UHAUL should comp my trailer hitch install as I was missing an entire days wages and now have to miss another half day tomorrow. He told me that they could only offer me a $50 credit and gave me the 1-800-U- HAUL number to call if I had further questions. I immediately called and spoke to Lea who identified herself as the transportation manager for CT. I vented that I thought it was completely unacceptable that I was only being offered a $50 credit for a $350 install when no one had called me to tell me that appt could not be completed today. She said that there was nothing she could do, although she did admit UHAUL was completely in the wrong. I do not understand how a high up manager does not have the power to make customer adjustments? I am a customer service manager and I am very disappointed in the service I have (yet) to receive. I am a single parent that struggles to make ends meet and am having the hitch installed so that I may pick up side jobs to make ends meet! The absolute last thing in the world I can afford right now is to miss 1.5 days off work due to a careless mistake and be told that I am only getting a $50 credit???!!! This is completely unacceptable UHAUL! I have already shared my experience on facebook and will continue to share it until a manager who actually has authority to help me takes care of this. I WOULD NOT RECOMMEND UHAUL TO ANYONE AND WILL CERTAINLY NOT BE USING THEM IN THE FUTURE IF THIS IS NOT RESOLVED IN A MUCH MORE PROFESSIONAL MANNER THAN IT HAS BEEN THUS FAR!!

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James Carlton June 18, 2016 at 9:53 am

THE LOCATION WITH HORRIBLE CUSTOMER SERVICE IS 940 W FLORENCE AVENUE INGLEWOOD, CA 90301. SO CALLED WESTCHESTER SELF STORAGE. WE HAVE COMPILED A LIST OF 20 OTHER CUSTOMERS THAT HAVE BEEN CHEATED OUT OF THEIR MONEY

VERY BAD CUSTOMER SERVICE. THE LADY WORKING THERE WASTED MY TIME. VERY POORLY DRESSED AND A VERY BAD ATTITUDE. THEY LIE ABOUT THE MILES/GAS COST AND MADE A FALSE ALLEGATION AGAINST MY FRIEND AND PUT HIS NAME ON E ALERT TO PREVENT HIM FROM RENTING IN OTHER LOCATIONS. WHO HAS BEEN USING OTHER LOCATIONS NON DEALER SITES FOR OVER 10 YEARS . Please visit this site to see what other unhappy customers have to say.

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Mark Greenberger June 19, 2016 at 5:12 am

I didn’t know that many customers are not happy i found this site
that other people can see the complaints

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Luis Jones May 9, 2016 at 3:08 pm

Hello,

I rented a truck on may 15th , and dropped it off in one of your overnight drop off locations. According to the site the truck had damages that did not occur during the time that I had the truck in my possession. On ma3 3rd I placed a call to customer service in regards to the matter and the fact that my card was charge with claimed damages. A day later I was called by an ” account Manager” that was very condescending and made the patronizing (not really customer friendly). we did not come to an agreement , he stated that he would reach back out to me with the outcome of his investigation. It is today may the 9th and I have not heard from U-Haul and I am seeking to escalate this matter both internally with U-Haul as well as with Attorney General’s Office in florida and Federal Trade Commission. I will give a period on 48 hours to seek resolution for this matter. I’m not a usual complainer and could care less for the $250.00 that were charged my issue comes based on principle. I’ve been a loyal customer (sure you can see on my file) for many years and the way I was treated from beginning is unacceptable.

I am very disappointed at the overall process and the way things were handle in your end. In addition I was not given any picture to the claimed damage that I’m being charged for.

Sincerely,

Luis J.
954.213.XXXX
Contract 28216114

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Cynthia Johnson Atkinson April 12, 2016 at 11:37 pm

April 12, 2016
Dear Mr. Shoen:

My niece, Vicky Tasker rented two (2) units from the U-Haul proprietor, S. Douglas Carrithers, Jr. several months ago. Unfortunately, Vicky became critically ill with heart disease and was unable to work shortly after she obtained the rental. Vicky’s only income was a small Social Security check. Due to her lack of funds, she became behind on the monthly rent.

Vicky was very open with her condition and kept Mr. Carrithers informed. We have a cousin who lives in the Kansas City area and Vicky had given Mr. Carrithers her contact information. At one point, he contacted our cousin and said he was aware of Vicky’s health and was not going to sell her possessions. My cousin called me and said that I should contact him. I did call Mr. Carrithers and he reiterated that he would not sell the items.

Unfortunately Vicky’s illness progressed and she died at 4:30 PM on October 14, 2015, while under the care of St. Luke’s hospice. My sister, husband and I made the grueling, heart breaking 22 hours trip, stopping only for gas. After meeting with the hospice staff and the funeral director, we stopped by the said U-Haul store. We met with Mr. Carrithers, introduced ourselves and he voiced his sympathy. We stated we knew there was an outstanding balance for Vicky’s units and we asked to make arrangements to take her property back with us to North Carolina. He agreed and said all he needed to make the release was a copy of the death certificate or death announcement. Because we were so distraught, we had not had time to create an announcement or service program. We traveled back to the funeral director and asked to have the death certificate processed and released as soon as possible. We were informed this would take several days to obtain. When we received the death certificate, we went back to Mr. Carrithers and gave him the copy. We asked if we could see the units but he said he did not have the keys. We went to Vicky’s home, found the two (2) keys and went back to see Mr. Carrithers. He said he would check to see if the keys were correct, we asked to go with him, but he denied letting us go with him to check units. He returned and said they were not the right keys. We became suspicious of his change in attitude however, we went back to check the house again. When we could not find different keys we returned to the U-Haul store. He then told we would need to produce a copy of the estate or power of attorney. Because we had all hoped for Vicky’s recovery, we had not had these documents prepared. After Vicky’s services were held and prior to our return to North Carolina, we stopped by the U¬Haul store once more. We found Mr. Carrithers to be rude and exhibiting a cold and uncaring demeanor. We left for North Carolina feeling very discouraged and brokenhearted…leaving all of Vicky’s worldly possessions behind.

Approximately two (2) months ago, Mr. Carrithers called my home and spoke with my husband. He said he wanted to settle the account or he was going to have to sell Vicky’s items. My husband told Mr. Carrithers that we had done all we could to meet his demands when we were in Kansas in October. Mr. Carrithers was well aware of our urgent timeline. One (1) month ago, Mr. Carrithers called the same cousin and said if the account was not settled, he was going to sell the possessions. He also denied speaking with my husband the previous month. Our cousin told him he was rude and displayed a unyielding and dishonest attitude while we were dealing with Vicky’s demise.

Recently we received a “LIEN SALE” addressed to Vicky signed by Mr. S. Douglas Carrithers Jr. stating, “YOUR GOODS WILL BE SOLD AT PUBLIC SALE ON 4/12/2016”.
I am writing to you after the presumed sale to let you know of our dreadful experience we had and the caliber of people who represent your company.

Perhaps Mr. Carrithers had already sold Vicky’s possessions when we tried so hard to settle the debt and retrieve her items in October. We will never know. Vicky was my only sibling’s only child…my only niece. The death of a child is a life changing event…but to be treated in the manner Mr. Carrithers displayed was horrible and malevolent.

I will also be mailing this letter to your corporate office.

Sincerely,
Cynthia J. Atkinson

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Katherine March 31, 2016 at 1:00 pm

So I rented a uhaul in rapid city sd because budget didn’t have good reviews, so I did my reservation via telephone. After I picked up my truck I was having issues with it shifting and I was concerned so I called the 1800 # and was told to switch out the truck, which in turn delayed me an extra day! I was also told that they would price match from budget! The man who I picked the new truck up from said call customer service and they will accommodate you for this by either a hotel stay, money refunded or something. Cool, that’s great they would do that. So I called customer service and talked to a rep and she said they’d issue a refund! I still had to drive back to Az the whole time the new truck was shining the same way!? Hmm ok well I drove it anyway, made the report about the shifting…..5000 rpm at each shift. I get to drop off and was told not we can’t refund anything or price match sorry. So I called corporate, I was told not sorry that should have never been said you u, it’s to late for the price match but we can give u $20.00 gift card for uhaul!! BS!! THE REASON U GOT SUCH A LOW QUOTE FROM BUDGET IS BECAUSE THEY AREN’T AS GOOD A COMPANY! WELL LOOK U HAUL UR RIGHT THERE WITH BUDGET!

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Angie Sherman March 29, 2016 at 12:42 pm

Uhaul located at: 3851 S Orlando Dr Sanford, FL 32773. Manager Ed hires auto technicians with no experience in installing a hitch and fires employee the same day. Staff bend our hitch during install, threaded a bolt, and broke the leaf springs when installing our hitch. We ended up bringing our vehicle to a tire place doen to street to repair the damages and install the hitch for us. Came back to drop our vehicle off a diffrent day so Ed’s auto technition could repair the bolt they threaded. Ed’s Auto technician did a shady job using a white compound glue to seal a black piece of plastic with a dummy bold attached to the end to appear that a new bolt was replaced. This place is scam and they do not know what they are doing. Ed hires employee without experience and has made this whole experience a hassle. They should hire a new manager who knows what they are doing. Read more on Yelp with photos that paints a picture of what happened.

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Bennett Fenters March 21, 2016 at 1:16 pm

Rented a truck on 3/12/16 from location 778053-Downtown Pensacola (2817 N Pace Blvd, Pensacola, FL 32505). Air conditioner did not work. Took it back to same location and reported the problem. I asked for a partial refund after truck could not be fixed and no other other option was offered. Just received word from manager at that location that she would not be granting a refund, as I should have called roadside assistance. WTF? I reported the problem in person. STAY AWAY FROM THIS LOCATION OF UHAUL or, better yet, go with another truck rental company.

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Bennett Fenters March 22, 2016 at 12:39 pm

Problem has been resolved.

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Mike R March 3, 2016 at 8:50 pm

Hi Mr Joe Shoen,
I have an unsafe and very abusive situation I am trying to get someone at Uhaul to address, involving Tammy Osuna, Mgr of the Main St rental center in San Diego, and I just got off the phone with Ron Pedersen, the top Manager in San Diego, and that was not very productive either, I feel. This is in regards to the very abusive demeanor of Tammy Osuna, for years, and the my unsafe rental of a truck 2 days ago. Both have stated it is not their fault I received an unsafe truck rental, like it is my fault, and it doesn’t matter if the unsafe truck was sent out by Tammy. Tammy has been confrontational, and very argumentative for years, that I have rented trucks there, and I dread even going into there anymore, but it is the closest location to me. Ron appeared bugged that he had to talk to me, and as soon as I explained what has been happening, and about the unsafe rental, he immediately stated, “Its not Tammy’s fault the truck was unsafe. Are you kidding me, she is the manager, and that’s the same thing Tammy told me, “Its not her fault, I should have called the roadside assistance”, like it was all my fault she sent me out with an unsafe truck. I need to talk to someone at Corporate, that cares about the customers safety, and proper, non-abusive customer service.
There is a LOT more to this, then I could even think about writing.

I do hope to hear back from you soon, to address the terrible treatment, for years, from Tammy Osuna, and very unsafe rental condition of the truck I rented, 2 days ago. It doesn’t seem like either Tammy or Ron Pedersen, even care that the truck was unsafe, and from their own mouths, stated that it wasn’t their fault, and Tammy telling me it was my fault. Tammy even hung up on me(I am sure you have it on your recorded calls, which happened at 8:28am, March 1, 2016), as I was trying to tell her about the problems with the truck, like she just did not care at all. That is what prompted me to call customer service and then Ron Pedersen, acted the same way, like I was a bother to him, and in his words, ” they have a lot of problem customers”. Are you kidding me, now he is suggesting I am the problem….again, wow.

Both of these people are not only ruining your reputation, with the way they treat customers, as they have me, but they are also walking a very thin line, stating that it isn’t their fault they rent out unsafe trucks!

I do hope you will get back to me soon, so I can share the entire situation with you, like I said, has been going on for years, the way I have been treated by Tammy, every time I rent and come into the Main St location in San Diego. I have filed 3 complaints about her in the last few years, but nothing has changed at all. Now I see why, when Ron called me and just took her side, without even hearing the audio recording of her being abusive to me on the phone, and then hanging up on me. I do not trust he will do anything about this situation, as he has not in the past years. He was very bothered having to talk to me I felt, from the things he said to me, which were quite unbelievable.

Thank you, Mike R
San Diego, CA
Rental Center was in El Cajon, CA 92020
Main St location

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Toni Cerniglia February 27, 2016 at 12:52 pm

I rented a 10′ truck on Dec 21st 2015 to move my sister locally. We had the truck for approx 6 hrs and I was charged for 2 days. I contacted the manager of the site I rented it from and he told me he’d contact the district manager. That was by phone 3 days after the rental when I noticed the error. I waited until after the holidays on 1/5/16 to follow up. In the meantime my credit card had been compromised and when I called them, I let them know that. Manager gave me the area managers name (Tony Amigo) and phone#. I contacted him the same day and he was supposed to get back to me the next day. I called again on 1/25/16, 1/27/16, and again on 2/22/16. Still no resolution. On 1/27 he told me he was contacting Corporate in AZ to have them issue a refund check right away. When I spoke to Tony on 2/22/16 it was to let him know I had never received a refund and he was going to get back to me in the afternoon. Here it is 2/27 and I have yet to hear from him. So next phone call is to headquarters on Monday. I’m so damn angry. I’ve been more than patient and given them more than enough time to resolve this issue. It may only be $40 they owe me, but $40 is $40! It’s the principle. Being a senior on a fixed income I can’t spare that $40! At this point, I’m going to be asking for my whole rental charge back. I’ve had it.
My grandson is going to be needing a truck for a 1-way from Indiana back to CA in the next year. Looks like Budget has a better price and deal. That’s $1600 U Haul will never see from me!

I will NEVER use U haul again.

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James Carlton June 18, 2016 at 9:41 am

VERY BAD CUSTOMER SERVICE. THE LADY WORKING THERE WASTED MY TIME. VERY POORLY DRESSED AND A VERY BAD ATTITUDE. THEY LIE ABOUT THE MILES/GAS COST AND MADE A FALSE ALLEGATION AGAINST MY FRIEND WHO HAS BEEN USING OTHER LOCATIONS NON DEALER SITES FOR OVER 10 YEARS. Please visit this site to see what other unhappy customers have to say.

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Sony'a Jones February 5, 2016 at 2:56 pm

I am the President of OneMicOneVoice and would like to send an email to either public relation or ceo. Can you direct my request by Tuesday, February 9, 2016. Thank you

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Shion W January 29, 2016 at 5:29 pm

I’m blown away by the service that I received today 01/29/16 by Gabriel Wong(store manager) at Brighton, MA location. I made an appointment to get a trailer hitch installed on my Toyota Sienna van. I arrived at 9:26 am for my 9:30am appointment and was told that it’ll be about a 2 hour job. Gabe came out to greet me at my van, he then took my van in immediately and started the work. He was constantly updating me on the progress because he knew that I was pressed for time and I had my 2.5 year old toddler with me as well. The store got slammed with customers around 9:55am and the staff was limited so Gabe was rendering his assistance a lot in the store as well. I’m so impressed with this young man’s customer service ethics, calmness and the ability to multi task in such a crazy environment. It was 11:25am and my van was finished in time for me to drive over to Newtonville MA to uplift my 5 year old from school. Gabe thanks from the bottom of my heart, you deserve a gold medal and should be promoted to higher management. Best of luck!!

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Angela Maycock January 22, 2016 at 6:10 pm

Cincinnati, Ohio location on Gilbert Ave. cancelled my contract on January 22, 2016. I had made a reservation on January 19, 2016 to use when UC let out for the summer. Before deciding I spoke with 2 different people within a few minutes of each other. Both wanted to make the reservation right then and there. No one said anything about not being able to make it a little over 3 months in advance. I got a call from the actual location on Gilbert telling me he is cancelling my contract and to call back 30 days out. No apology. Terrible customer service. He thought he did me a favor by calling and not canceling of from under me. Can’t help but feel he just wanted to give it to someone else.

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Tom January 13, 2016 at 2:46 pm

U Haul Complaint

Motor Oil covering half the bed of the truck.
Contact number xxxxxx745

The worst experience ever. Picked up a 10ft truck from U haul corporate location. West Friendly Avenue in Greensboro NC. Manager at that location (Scott) 1/8/2016. I had made a reservation for the truck ahead of time. The pick up of the vehicle went fine with no problems. This rental was a one way to Asheville NC. I got the 10ft truck to my house to start loading. I throw open the door to the back of the truck and noticed motor oil covering 50% of the truck bed. I called U haul customer service right away was bounced back and forth between customer service and emergency roadside assistance several times before landing back in customer service and they offered to switch out the vehicle. I was under a tight timeline and could not get back to the location to switch out the vehicle. Customer service said all I could do then is to file a complaint or claim. I clean up the vehicle and load my daughter’s belongings and head to Asheville the next day. I got to Asheville successfully and unloaded the truck. Despite cleaning up the motor oil some oil still got on my daughter’s belongings. I dropped off the 10ft truck at the U Haul corporate location in Asheville and the asst manager said there was nothing they could do 1/9/2016 . No compensation was offered at all. They said all I could do was file a complaint or claim. So I did on Monday. I call customer service on Monday 1/10/2016 and the agent customer service agent gave me a Reference Number xxxx389 and that a member of management would be in touch with in 72 hours. No one ever called me back. So I call customer service again on 1/13/2016 1pm. I got the same run a round bouncing me back and forth between customer service and corporate. Most of the customer service agent blurted out their name quickly and garbled so you can not get down there name. The second to the last agent said this matter had been resolved and that I had been given 2 days extra rental. This is the first I had heard of this and I had turned the 10ft truck in less than 24 hours. The last customer service agent I talked to was Albert (customer service Phoenix, AZ). So I learned a few things during this experience. 1..always look in the back of the truck before taking it. The staff at the locations are certainly not going to check or clean it. 2..do not rely on anything the agents say at the rental locations. 3..be prepared to deal with confused and evasive customer service agents. Finally all I wanted was a clean vehicle to load my daughter’s belongings and some type of compensation for my trouble. A cash discount or a coupon but nothing. Good job U Haul.

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Tom January 15, 2016 at 8:29 am

U Haul Complaint (resolution)
Motor Oil covering half the bed of the truck.
Contact number xxxxxx745
I am very happy…. U Haul contacted me and my complaint was resolved satisfactorily.
Thank you U Haul ….I am back with you as a very satisfied customer. I love U haul again….

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vanessa January 9, 2016 at 9:19 am

I’m really disappointed! My credit card was over charged while the uhaul receipt said it was not. In others I paid 200.00 $ but was charged 230.00 the total amount that was on my card. When telling them I checked my credit card statement and was charged they said that they couldn’t do anything about it because THIER SYSTEM said I was,only charged 200.00$ well its Saturday and I cant call anyone about it bcause eve gone closed. However I did put in a call to my local TV STATION and their sending out an investigator Monday on my day off apparently is not the first time that’s this has happened. Annnd just to men ion after I paid and yotva receipt the cmputer was still staying I owed the balanc qndcsaying please swipe your card (scammers) I’ll keep y’all posted with what happens with the news station and on if and how I get my money back. To add to this thievery I put m stuff in a storage cause my kids and I lost our home and EVERY PENNY COUNTED!!!

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Janet stawarz November 14, 2015 at 5:01 pm

Water damage to my property, in your storage unit. No one will return my calls. mold is growing. Do I have to call city health and inspections? Or maybe an Attorney? Please help.

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Teri allen October 14, 2015 at 11:08 am

I reserved a truck for 24 hours, called twice telling them I would be there to pick up the truck before they closed. They gave my truck to someone else. Then gave me a different truck there that was twice the size for the same price. Then they fabricated lies n made up bogus charges for cleaning. Then helped themselves to my bank account taking my money. A man named Kevin stallins here in Kentucky (502) 523-3112 said he put the cleaning charges back in my acct October 8th. There’s still no sign of it. They lie, they make false charges n help themselves to ur bank account at the 510 east Broadway location in louisville, ky n there boss who says he has 23 uhauls locations named stallins lies too.
If anyone has a contact number of this man named stallins to complain to, I’d like to know it.
Can send to sou*****@yahoo.com.
I wouldn’t do business with these ppl again.
Rude also. Acts like u have no reason to be upset after taking money out of ur bank account that they shouldn’t have been taking….will never do service under that manager or any of his locations again if I can keep from it. Two thumbs down. Bad business. Bad manager both.

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Williett October 8, 2015 at 9:42 am

Adding more insult to injury my now very painful injury DON’T RENT ON A RAINY DAY BECAUSE IF THE THINGS GET WET ON THERE TUCK THEY WILL NOT PAY OUT IT. YOU ARE ASS OUT.

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Williett October 8, 2015 at 9:23 am

Worst company ever. Although I’ve used them before with no problems. This time I used them my future gets wet in one of their trucks and they give you the run around about filing the claim and someone getting back to you. I’ve been without beds now for a week and my future is damaged and no one has contacted me. I’ve left messages, emails and asked to speak with supervisors still nothing. So disappointed.

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Mark Greenberger June 19, 2016 at 5:37 am

other unhappy customers have shared their experience in this website

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Don October 1, 2015 at 8:44 pm

Spending days hours trying to retrieve a quote. Ineffective customer service. Days later still nothing. How does this company exist.

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A. Dixon September 23, 2015 at 10:41 am

Absolutely the worst moving company I have had to deal with. Poor customer service, incorrect information was given to the customer (me) on multiple occasions my multiple people. I ended up having to pay double because the miles were doubled due to incorrect information by the customer service dept. I will no longer recommend uhaul to anyone.

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sharlet saulters September 18, 2015 at 3:40 pm

Absolutely the WORST customer service ever. I have been waiting on a refund for almost a month. No one will cooperate with me and no one cares. Horrible company.

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Caroline August 14, 2015 at 12:08 pm

I am writing to let you know of the unprofessional service I received today. The pick up location in Rhinebeck was great. It’s after I got home that it all began. I was sent an email with a different drop off location than stated and I chose on MY CONTRACT. When I called the number for the Syracuse office, the woman, Jen, was down right rude and bullying that if I didn’t bring it to the destination they told me, that I would be charged. I told her I had a contract for my location. She said she needed the truck and if I didn’t bring it there I would be charged. I then called corporate and was put on hold for over 16 minutes. I recalled corporate and Monita was much more helpful. She called the same office as I had spoken to and again I was told I had to drop it off at the different location. I asked to speak to her supervisor and if this was not changed, I would be contacting a lawyer as this is a legal document/contract. She put me on hold and then a few minutes later, she told me it was okay to drop it off at my location. Now, really? A customer should not have to spend 45 minutes on the phone to clarify or defend their written contract. This is completely unprofessional and the tone in which Jen used was totally unacceptable.
I would further add that as a customer, this does not sit well with me and would find it difficult to ever use this company again, let alone recommend it. What an unpleasant experience. It’s that that the customer remembers.
Not good business.

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ryan July 16, 2015 at 1:29 pm

I paid for the cargo van to move my furniture to my new place. It came out to be around $48.00 (including the additional $10 for insurance) I drove the van back to my apartment which is a little over a mile away from the uhaul place on wedgewood. I parked the van and my boyfriend and i came back into my apartment to pack up a few things before we began putting stuff in the van. After we were finished we were going to start loading the van up. My boyfriend grabbed the bookshelf and were going to put it in first. I WENT TO OPEN THE BACK DOOR ON THE PASSENGER SIDE OF THE VAN AND WHEN I PULLED THE HANDLE THE DOOR OPENED AND THE WINDOW SHATTERED!!!!!!! I had not done anything to the window or even been in the back of the van!! WE HAD NOT EVEN PUT ONE SINGLE ITEM IN YET. I immediately called uhaul and they transferred me over to roadside assistance. I explained everything to the man and he gave me the reference number 677843. He said since i had purchased the insurance that i could drive the van back to where i had gotten it and they would give me another one without any cost. When i returned the van Darius Weatherspoon Sr. was the one i spoke too. ON TOP OF HIM BEING RUDE AND UNPROFESSIONAL HE LIED ON THE INCIDENT REPORT AND SAID ” SOMETHING WAS THROW THRU THE GLASS BACK PASSENGER WINDOW” And yes everything was spelled incorrectly. I did tell him that my apartment complex had been mowing but i never once said someone intentionally had thrown something through the window. if that were the case wouldnt the glass have already been broken before i had opened the door?! He then said that I would have to pay a 150 dollar deductible fee for the window. First off, when i paid the insurance fee it stated that it would cover up to 10,000 in damages. Second off, I MYSELF DID NOT DAMAGE THE VAN AT ALL!!!!!! I BELIEVE IF ANYTHING I SHOULD HAVE BEEN REFUNDED FOR THE VAN WINDOW SHATTERING BEFORE I COULD EVEN USE IT!!! and the worst part is that even though i was told by roadside assistance that i could have another van at no cost Mr. Darius Weatherspoon Sr. was going to charge me AGAIN for another van without even telling me! If I wouldnt have been paying attention to his computer screen he would have!! My boyfriend told him we were no longer going to use your service and go through another company. So after paying UHAUL $207.00 i still had not moved a single bit of my stuff and had to pay someone else to help me move. This has been the worst experience i have had with a company. I have used Uhaul for several years now, both for moving and storage and i have never had a problem until now. This has been absolutely ridiculous and I cant believe how the situation was handled. I will NEVER use your company again.

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Allen August 21, 2015 at 11:21 am

How sad, but funny. Basically, I had a similar experience in the Austin, TX area. Rented a 26′ uhaul van and the large car hauler to move a friend from Austin down to Spring, TX. The 6 hours we spent loading, my bank called and asked what I was doing at a uhaul location in Jonestown, TX. I said, I was supposed to pick up a rental in Cedar Park, TX, but they changed the reservation to Jonestown and had picked the rental up a few hours earlier. My bank said thus far, there had been 4 attempts to charge my acct, $320 for rentals. I had only rented one.

Trying to get the regional supervisor to call me relating other problems has resulted in zilch. The most unprofessional uhaul district I’ve ever imagined. 3 attempts to the DM or regional marketing director and he hasn’t bothered to call. Not only that, they keep closing my complaint without even contacting me!

Good luck in getting your money back.

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Mandy cinton July 10, 2015 at 2:23 pm

I paid up my bill on July 7. It is now the 10 of July. Three days later I still got a lock on my unit. We explained that we could not make the two and a half hour drive until today we made the trip and they still won’t open it.I am very upset and would like to resolve this soon thank you

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Karyn Brett, Nick Lapelosa May 30, 2015 at 8:35 pm

I rented a uhaul box truck to do some moving from the Jericho turnpike uhaul in Huntington Station. Upon renting the truck I was given permission to leave my motorcycle parked on their property while I was renting the truck since it was being returned the next morning. My bike was parked right outside their door but they assured it wasn’t in the way and ok to be there. When I returned the truck and grabbed my bike I noticed the license plate was missing, my saddle bags were missing, the bike was vandalized and items stolen off it. I immediately went in demanding answers but got arrogance and u professionalism from the employees there. There was no manager on duty and they said there are no cameras on their lot. They refuse to compensate me anything so now I’m forced to use the legal system to pursue other avenues of compensation. I’ll never use any uhaul service again. Budget is the way to go. They are professional and much cheaper. Can’t wait to win in court. Please advise everybody you know not to do business with uhaul..

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Leroy Lopez May 28, 2015 at 11:54 pm

Uhaul doesn’t stand by what they advertise if u rent and need a little longer just call and they will extend contract well not on Decatur in Las Vegas nv one month it’s in to keep for a month next month it’s ok to keep for 2 month now its not ok to keep for like 2 weeks and paid in full and I wanted to rent a 3rd uhaul but can’t
why the fuck not
don’t use
owners are ass holes and u spent over $5000 easy maybe $10,000 in rental the past 4 months and bought a fuck truck from them what the fuck and they tryed to rent me a truck with hella bugs in it what happen to there inspection they do ?????????????? This is not the end and now want to charge me for another day but I only get to use it for 17 hours on last day lets see

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Tanya May 27, 2015 at 9:53 pm

Both times I have use uhaul I have had bad experiences. This time I was told the truck I rented a month ago is 80 miles north, and I have to go get it with my car. I also have to pay for the extra gas. I will never use uhaul again and I will tell everyone I can about my bad experiences! I am glad I work for a company that cares about its customers. It is a large company and I will share my uhaul experiences with them also. I would like to thank uhaul for making moving even more difficult!

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Fritz May 11, 2015 at 7:37 pm

I have been working in the customer service industry for over 10 years. That includes face to face and virtual interactions. I *do not* appreciate being disrespected by anyone especially when I did not direct negative energy in their direction. Catalina was very short with me, she flat out interrupted me more than once, and treated me like I was wasting her time. That is totally unacceptable. I would like someone from corporate to follow up with me and listen to the call. this call was around 6:47est and ended somewhere around 7:07est on May 11, 2015

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Fritz May 11, 2015 at 7:36 pm

I have been working in the customer service industry for over 10 years. That includes face to face and virtual interactions. I *do not* appreciate being disrespected by anyone especially when I did not direct negative energy in their direction. Catalina was very short with me, she flat out interrupted me more than once, and treated me like I was wasting her time. That is totally unacceptable. I would like someone from corporate to follow up with me and listen to the call. this call was around 6:47est and ended somewhere around 7:07est.

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AL April 22, 2015 at 9:22 am

As a customer I have many choices as to where I can shop and expect a level of professional service that I deserve which reflects the business or company goal.

In some instances an employee can also abuse their position of authority in rendering service to the public. This can subject a company to significant loss of revenue especially when the employee conducts is outrageous.

This the exact problem that occurred on April 13, 2015 at the Uhaul Rental located at 8150 E. Colfax, Denver, CO 80220. Upon arriving at the location I was directly behind my employee whom seem to her personal issues. She let slam in my face instead of holding it open for a few seconds.

I discovered the individual was the on duty manager. After entering the store and approaching the counter I begin asking questions about the protocol in renting a pick-up truck. The representative begins tipping her nails heavily on the counter to indicate her impatience’s. I professionally asked long she had been working in customer service.

She became very defensive about her actions. The on duty manger became proactive and justified her actions. The manager stated “is there are problem?” I replied “I was taking with the employee and not her.”

Maybe it’s so simple that I missed the message as a disabled veteran in a senior citizen with ninth teen (19) years of schooling (four years undergraduate, two years graduate and an American Bar Associate (ABA) Paralegal Certificate). Plus an enlisted soldier and commissioned officer with honorable discharges that has serviced this county during the Vietnam Era and Desert Storm.

I do not take her actions lightly. It was clear that your employee could not hide her mindset of displayed supremacy impatiens that was expressed through her actions. She was tainted with impatience’s and had to exhaust her true feelings as a proxy of seemly past practices.

The troubling aspect of this entire matter is that she had the discretionary power to conduct her actions in a professional manner. For the sake of an argument and her over that of a “black man” I chose to be patient with her.

The actions speaks on its own merits and it is clear regardless of her conduct the message was used for a symbol of unprofessional The fact remains and no one will disagree that she has not overcome the vestiges of past practices in the business which still stands at the threshold of your services.

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Kathy March 28, 2015 at 10:48 pm

I forgot to mention that today, when I was given a new replacement card and I would be able to use anytime, I called to make sure that I could use it after hours and was told by the manager Angela’s male assistant/friend, that I would need to come back to the office in order to make the card accessible after hours. I agreed to be there later today. About five minutes later, I received a call from the manager, Angela. She told me she was denying me access to the premises after hours due to harrassment. I told her I had every right to be there as her homeless friends and because I filed a complaint today you are retalitating by not allowing me to have access to my unit? She said to me, “You will not be allowed any access unless I am here!” She also told me to move out. And she threatened she would call the police on me.
I just realized that when the homeless woman “Yada” told me I would be sorry for asking her to get up off the ground, move her junk (so I could get into my unit), while insulting me and being sarcastic to me the entire time, she continues to go on and on while she is picking up her trash. Rather than forcing her homeless friend live elsewhere, she and the staff have been abusive, threatening question and torture me because I am not accepting of this and am forced to go thru this every time I go there. I am so sick of going thru this everytime I am there. I have had back surgery and cannot Pick up and move somewhere else. I physically cannot do it nor can I afford it. This is abuse of human rights and I have never experienced anything crazy like this before. Uhaul will be held responsible, if I have to go thru this stress and abuse each time I go to my unit. I’ve recorded what I have to put up with when I go to my unit to protect myself from their lies and accusations, and shouldnt have to deal with crazy people. I fear for myself, my property in my unit as well as what the manager will do next.. This is unacceptable UHAUL! I am hoping this time im taken seriously and that you clean up the corruption and have honest, respectable employees running and representing your company.

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Kathy March 28, 2015 at 7:58 pm

I have been renting a storage unit for about 5 yrs, never late on payment. 3 years ago, I realized a woman “Yada” was living out of the storage next to my unit, with the entire hall filled with her garbage and blocking me from going to my unit. I complained then to Mgmt., telling them there was a homeless person smoking in the unit next to mine. I also reported to their corporate office hoping the situation would be resolved. Three yrs later and now 2 “over nighters” later, I started recording the situation and the crap I was being subjected to each and everytime I went there. Management continued to lie to me any deny any type of situation exists. I have been threatened by “Tara” who’s insisted she’s Angela the manager, and she will not make Yada or the old man (who parks his white van to block his entrance), leave, and that I had no right to harass them. She became very defensive protecting the homeless persons (living in their units), and turned the situation/blame on me, trying to make me feel as if I had done something wrong by asking them to be professional and to resolve this problem. Instead, I was chased by the old man when I looked behind his van towards a tv or computer that I was hearing, only to find a sofa standing upright with the old man sitting in a chair with a make-shift desk using his computer. He called the office and they came to me. I told them what I had seen while I was waiting for Yada to move all her crap that blocked the entire hallway, and I was lied to by management again saying they don’t live here and I was harrassing them. This still continues now and has gotten much worse. I am insulted, disrespected, lied to and above all the insist that these homeless people will never be evicted and I needed to leave. I have video of Yada smoking in her trashed, smelly storage, of her sleeping and snoring, and I am constantly verbally abused by her every time I am there waiting 10+ minutes for her to clean up the entire area just so I can get to my unit. The entire staff think it’s a game and turned it all around, threatening to call the police on me for harassment, to protect themselves and make me the villan. I am a very easy going person but this is bs!!!
I have never seen anything like this. One time the manager “Angela” told me she would make sure “Yada” is gone within 5 minutes after I am there so I can access my unit. That only lasted 2 times with the manager present. Today, as I have experienced before my entrance card is blocked so I cannot enter. A previous visit, knowing I had received the 24hr. Access card, I was denied entrance, had to wait outside 10 minutes, before Angela would let me in. At that time I told her I had signed up for the 24 hr. Access a long time ago and should not have to go thru this. I had a friend with me watching the manager run to my unit and was helping Yada clean up. I didn’t say anything then and have had no cooperation by Yada or the mgmt. When my card was denied this morning (after it worked fine for yesterday’s visit), I went into the office and asked them why it wasn’t working. Angela’s male assistant gave me a new card, telling me I would be able to use it anytime. Angela came into the office from a back room, dressed in a robe, threatening me and accusing me of harrassing people (referring to the people who live there. I told her that allowing the homeless to live here and abusing and threatening me because I complain about it? I asked her to put herself in my shoes and asked her if it was fair to me who has been loyal to Uhaul for over 30 yrs and paying her rent for over 5 years on time every month? Obviously she didn’t care about customer loyalty, but insisted she was going to call the police and have me arrested for harrassing her and her homeless friends, I told her she can call them because this situation needs to reported to someone who might be able to stop allowing her homeless friends from living in their storage unit next to mine. What kind of company policy was this if they allow managers to do whatever they want by referring the problem back to them so there is no consequences?? Why isn’t a UHAUL Corporate representative investigating these facilities, especially in a case like this, where I have continued to complain of the seriousness, (which is against their own contract and state/city/county laws and health and safety codes). All UHAUL customers who rent a storage unit should BE MADE AWARE THAT UHAUL ALLOWS PEOPLE TO LIVE IN STORAGE UNITS, SMOKE AND EAT, AND EXPOSE THEIR TRASH AND STENCH AND WAY OF LIVING WHICH IS UNACCEPTABLE AND DOES NOT PROVIDE A SAFE AND SECURE PLACE FOR THEIR VALUABLES.
UHAUL CUSTOMERS ARE VICTIMS WHO ARE PAYING UHAUL FOR FALSIFYING AND MISREPRESENTING COMPANY POLICY UNAWARE THAT IN REALITY UHAUL IS NOT PROTECTING THEIR CUSTOMER RIGHTS BUT INSTEAD, EMPLOYING MANAGEMENT AT THEIR FACILITIES WHO CONSPIRE AGAINST COMPANY POLICIES BY ALLOWING SITUATIONS LIKE THIS ONE TO HAPPEN AND CONTINUE TO ABUSE THEIR AUTHORITY AND TURN THE SITUATION AROUND JUST TO BLAME THE PERSON THEY ARE VICTMIZING. TO COVER UP THEIR WRONG-DOINGS BY ALLOWING EMPLOYEES RESPONSIBLE OF MISREPRESENTATION, ONLY UHAUL BENEFITS FINANCIALLY WHILE LAW-BIDING, HARD WORKING AMERICAN CITIZENS ARE DISRESPECTED AND MISTREATED.
I will continue to stand up for what is right and if this problem isn’t corrected and resolved by U Haul, and , then I will I will be persuing other alternatives to compensate me for what I have been subject to.

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Ms. Burnside March 22, 2015 at 11:43 pm

I have two storage spaces with UHaul, in which I went and paid my bill a week ago. After paying my bill, I went to one of my units to find that it had been burglarized. The thief removed the bolts from the hinge of the door, took what they wanted then did a shorty job replacing the door on its hinge. I reported this to the Uhaul rep, who contacted the manager. The service has been nothing less than piss-poor. They never reported the burglary to the local police, I had to go back to the site and call them. No one from the site ever contacted me, I’ve been initiating all phone contact. The videos have yet to be reviewed for possible suspects. I was told by the manager that there were no other available units to move the rest of my personal items into. That door that was removed by the hinge, remained on the unit for 5 days before they put a new door on the unit. I’m now waiting to get my money back for the rent, reimbursed for everything stolen from me and to have my personal items moved to a new location. I believe that someone employed at this site had something to do with this break in to my unit but naturally is not going to speak up. This has been the worst experience. The service has been very disconcerting. I intend to have my personal items moved out and I don’t plan to utilize their facilities again.

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John Potter March 18, 2015 at 10:56 pm

Last night, reported an incident w/a moronic U-Haul renter to customer service. Ref # 794-262.
Very excellent person Corey (sp?) Took my complaint. The biggest problem is… just like having a child, anyone no matter how stupid can rent one. Initiative being sent to CA legislature to have require all rental companies to do background DMV checks on ALL renters. Tickets, accidents… No truck for you. That legislation will include all trucks entering the state. If you guys can’t figure out who to rent to, you have no business remting anything.

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deann March 11, 2015 at 3:41 am

My issue with uhaul was corrected in a timely manner, but the customer service people are not professional in any way, until they get better customer service people I will work directly with the person at the vehicle sites.

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nikki smelcer February 28, 2015 at 3:48 pm

I have a storage unit with U Haul and it has been the worst experience. They lock you out the day your payment is due but the corporate office said they can not lock you out unless you are delinquent. How are you delinquent on the day you are due? I have tried to file complaints with the corporate office but can NEVER get through to anyone. When I talked to the local office I told them I would be filing a complaint they hung up on me. Again worst place to ever do buisness with

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Private February 3, 2015 at 4:26 pm

Nor Cal Mini Mart (UHaul Dealer) in Sacramento, CA has one of the worst customer service ever. When I in on my appointed time, the store was closed with a sign that said will return in 1 hour. Really? After waiting around for 5 minutes someone came out from the business next door and ask me if I was waiting for UHaul. He turned out to be the man who was suppose to check me in.

When I finally got in the store to get the paperwork process, the man helping me was on a personal phone call the entire time. I had to repeat myself numerous time because he was too busy talking on the phone while asking me questions all at the same time.

Needless to say, the return part wasn’t pleasant either. I would never, ever go back to this location nor recommend it to anyone. I would drive the extra mile to another location should I ever need to make another U-Haul rental.

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terrey shiflett January 20, 2015 at 1:26 pm

Check your charges to your credit card they “fudge” gas and miles to make more money. We were charged for 10 extra miles three times (I always take pictures before I move it and when I return it) and seven out of eight times we were over charged for gas that we had receipts where we put the gas in (I now video this process). They stole a total of $650 over six months. Pictures and videos are worth a thousand words.

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D Thornberry January 9, 2015 at 1:39 pm

The WORST experience ever ! U-HAUL sucks ! Terrible customer service. No returned phone calls, No action on their part and very rude people. I had an accident ( black ice) the u-haul dealer they towed me to made me pay for the damaged trailer (almost $800.00) how did he know it was going to take that to fix the thing by just walking around it once ! He refused to rent me a new trailer to transfer my stuff until I paid for the other. Now of course my insurance company wants an estimate (not unreasonable) and guess what ??? no return calls, not action from u-haul, NOTHING ! never again ! They are the worst company ever ! beware for sure !

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jeff jackson November 30, 2014 at 8:37 am

Two consecutive months now uhaul has ILLEGALLY drafted funds from an account they have on file for payment. I just called you idiots yesterday to make a payment. After checking accounts this morning I realize you have auto drafted a second payment without authorization to do so. This action taken by your company is ILLEGAL!!!!! After speaking to a manager LAST MONTH I was assured this problem was resolved however bank transactions performed ILLEGALLY by your company show different. Maybe it’s time for some legal action to be taken on my part just to ensure this doesn’t happen again. No wonder you have a 1.2 star rating. Should be a negative 5 star rating if you ask me. Bunch of crooks.

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judy October 23, 2014 at 4:21 pm

My good friend Joan Coff has been dealing with some incredible nonsense with your company. No one seems to know what is going on with her UBOX, where it is at the moment or where it has been for weeks now. With each phone call, she has been getting passed coast to coast from one representative to the next and each person knows less that the previous. I would hope that you will find it and that her belongings will all be there and not damaged in any way and that you will see to it that WHEN this happens, you will NOT be charging her for delivery as she has been through quite enough stress and anxiety dealing with your ineptness !

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Ramona Feldman October 22, 2014 at 1:35 pm

Dear uhaul, would you please deliver Joan Coff’s ubox. If you have it there in Albuquerque. Thank you, Ramona

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judy leviseur, sister to Dr. Joan Coff October 21, 2014 at 9:28 pm

When will you find Dr. Coff’s ubox? How can you run your company w/o having a system to track your customers boxes? For goodness sake, we microchip animals, and GPS vehicles, I would think UHaul would be ahead of game in this type of technology! Someone stand up, take responsibility, and go the “extra mile” as we Texans say and find her box! Then give her an apology letter w/a refund. That’s the “right” thing to do and don’t use the excuse “independently owned and operated” – it’s your logo – so do the right thing!

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Patty Kulba October 21, 2014 at 9:17 pm

Greetings,
Can you please exercise your due diligence in locating Ms Joan Coff’s Ubox. I am sure you would be upset if all of your belongings were MIA. How on earth do you not have a way of keeping accurate track of this???
Thank you
Patty

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Rob miller October 21, 2014 at 8:48 pm

Please exercise your due diligence & find Ms Joan Coffee ubox.

Rob Miller

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coff October 21, 2014 at 8:44 pm

Today uhaul corporate office told me my ubox was at a facility here in town, and had been for 10 days. I left work early, went to the storage facility to confirm, and NO THEY. DO NOT HAVE MY UBOX. Unbelieveable.

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Jessica kawecki October 21, 2014 at 8:37 pm

Please do your research and due diligence to find my friend Ms Joan Coffs ubox .

This is unacceptable! I will continue to run this up the chain until it’s found.

Thank you.

Jessica Kawecki

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Morgan for Coff October 21, 2014 at 8:34 pm

I just want to say I know Coff personally ( family) and I certainly hope she is compensated for the VERY POOR customer service and corporate communication she has suffered through. Of course things don’t always go as smooth as a company would like, however, an honest mistake should be followed by apology and compensation. THAT’S CALLED CUSTOMER SERVICE, and will almost always be impressive enough to warrant a second chance from the client.
Please consider your clients influence on others.

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coff October 16, 2014 at 12:45 pm

Todays progress: regional office says it shipped on the 6th but they dont know where it is because its out of their region now. National office says it hasnt shipped yet there is a problem with the payment ( not on this end) and local office says it shipped yesterday and payment will be charged on the 20th. WT? Pray for my ubox to arrive…

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coff October 15, 2014 at 6:23 pm

I wont tell you the entire story, its long and complicated , and consists of the worst customer service ever. Lrt me just tell you this :today i called to find out when my u box would be delivered. I was told ” it shipped on the 6th, we dont know where it is, we dont know when it will arrive. What number can we call you at when we get this figured out?”.

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kathy grey September 19, 2014 at 2:52 pm

Dear Sir/Madam, Sept 18, 2014

I flew to Hawaii to help my son move, and we rented a truck from Uhaul on the 9th of July.  I drove since my son doesn’t have a license.  When we first started out, I noticed that the steering was very hard to turn, and that the brakes were shaking some and making a noise.  Never having driven a truck before, I didn’t know that there might be a problem.  We spent the day loading the truck, and it was packed to the top and in a specific order since we had to take some of the stuff to a locker, and some to another location, and some to his new place.  When we left his old apt to go to the locker the next day, the steering was very hard to turn, and I nearly couldn’t get it out of the parking space.  We didn’t have far to go, but about 2 blocks from the storage place the truck would not turn at all without a great amount of pressure, and the brake pedal was shaking a lot and making a terrible noise.  There was no place to pull over, so we crept into the driveway of the storage place.  I noticed a long trail of fluid coming along with the path we had taken.  Later on at the old apt there were big pools of liquid that they had covered with sawdust to try to soak it up.  I believe that the steering and brakes were not checked before I took it out, because when we got the replacement, the steering and brakes were fine, and seemed like a whole different experience to drive.   There was no indication that anything was wrong on the dashboard, and no warning lights ever came on.

We called uhaul, and around an hour or so later, we were told that they would have to tow it and bring out another truck.  That truck finally arrived in about another hour or so.  At this time we had lost a couple of hours already of moving time.  The people who delivered the new truck went back  to the vehicle they had come in, and I thought they were doing paperwork, but they just drove off.  My son had 3 interviews set up to try to get an apartment, and he had been told that he could have the first one.  He had been on many other interviews trying to find a place to move into, but there are so many people trying to rent now, that he hadn’t had any luck so far.  He ended up being 10 minutes late for the first interview because the truck broke, and even though he called, they gave it to someone else because he couldn’t get there in time.  In the mean time, I had to move all the things from the first broken truck, to the new one by myself.  I am 65 years old, and that truck was so full and there was no one to help me.  The guy who came to tow the first truck had to go to lunch because I was still trying to reload the truck he had come to tow, and when he came back, he helped me move a few things just so he could leave with the broken truck. I had assumed that since the broken truck was the fault of Uhaul, that at the very least they would provide some help to change the contents.  It took me something over 4 hours to move it alone.  By then we didn’t have time to complete the move, and they did give me an extra free day, but that day was pretty useless because we had to clean out the old apt and had more appointments to go to, and couldn’t complete the move anyway.  And we had to pay $25 to park the dumb thing overnight as well.  Then we had to go back the next day and rent a van to finish the job.

After having driven the second truck, I am absolutely sure that no one checked the old van to see if it worked properly.  The steering and brakes were not in good working order when I took it out.  I could tell that by comparing it to the replacement.  We could have been killed or seriously hurt.  And to have a broken van and then leave someone – no matter who it is – to move everything out of it all alone seems to be reprehensible and unacceptable.  Especially a female senior citizen.  It was not any fault of our own that the truck broke, and it should have been restored to the condition that it was in when we had packed it up the first time.  We have used Uhaul many, many times when we have needed a truck, and I understand that things can break, but I would hope that you would have a policy to help people when that happens.  Not only did I not have any help to move it all, but there was no financial help offered either.  We had to rent a hotel room for three nights because we lost the apartment, and then the extra day ended up costing us even more money because of the parking, and we had to turn around and rent another vehicle later to complete the move, and no one seemed to care.  That is not good customer service, and in fact it is not at all acceptable.  I was hurt trying to move the king sized mattress, it fell when I tried to get it out and split my lip open, and I had blood all over my face when it fell on me when I tried to get it out of the truck.  It seems like there should have been some concern for both the safety of the vehicle, and the personal safety of the renters in having to deal with the broken truck that should have never been rented in that condition in the first place.
 
When I got back home I called customer service and spoke with a very nice girl who took down all the information and said that a manager, Albert, would be calling me. He didn’t call, so I finally called him back the next day but he was on another line and I was told that he would call me right back. A week later I still hadn’t heard from him, so I called him again and I was told that Albert had written in the file that the case had been resolved. How that could have happened without him ever contacting me is a mystery. He was extremely rude and non-caring. He said basically that it was too bad, he would give me $20 for the 20 minutes I had lost. Really!!! I told him that it was a lot longer than 20 minutes, it was 45 minutes just for the first call that resulted in another wait of an hour to be told that they would have to tow it and again another wait while they actually brought a replacement van. And THEN I had to spend over 4 hours transferring everything myself!! Pretty much the whole moving day. So when I told him that, and that obviously he hadn’t even bothered to read the complaint, he said he would have to check to see that all that really happened because he had no record of having to get a new van delivered. He called me back later and said that because there was a “little longer wait” than he had counted on, that he would give me $200 in all. His attitude was very snippy and he really didn’t care at all about any of it. He said take it or leave it, so I left it. I called back to see if I could talk to someone else, and was told that I should call the manager in Oahu to see what he could do because I should have called him first. I had not been told that by Albert or anyone else, but I called him and at least he was nice, but told me that because I didn’t purchase the insurance they had no liability or reason to help me move anything. So let me get this straight, I have to purchase their insurance to protect myself from their van breaking down through no fault of my own?? Somehow that just doesn’t set right with me. IF that is really your policy, you can bet that I am going to fight. You don’t just leave a senior citizen alone to re-pack an entire van and then walk away. Of course if I had damaged the van, or the contents, then of course I should be out the money and time and contents. But when I was given a defective van and then it breaks down, I will not be told that they won’t step up and compensate me for it or even agree that someone should have helped move the contents after having lost a whole moving day. Gilbert in Oahu is checking into it for me to find out if that is actually uhaul policy. I appreciate his help, but you can bet that this is going to be all over every news venue I can find if they won’t give me any help on this. I have never sued anyone in my life, but I am about to consider it because of the shoddy treatment I have gotten from uhaul. I did talk to a couple of really nice people too, but the management and customer service seems to be totally out of it when it comes to trying to give anyone customer support. If Albert is the kind of person who they put in charge of dealing with the public, there is a great lack of integrity involved, and no thought of customer service at all. Had someone just contacted me at once and at least told me that there would be some compensation, or that I would not have to pay for the disastrous move, I would have been happy. That seems to be beyond the realm of customer service over there.           

After unsuccessfully trying to speak with another manager, I am writing to you. I was told that it was their best and final offer, and that I could take the $200 or have nothing, so I took it, but I am not at all impressed. Because of the breakdown we missed getting the apartment that had been promised, and had to spend 3 nights in a hotel, and pay to park the truck, and pay again to rent another van the following day. I should have gone to a doctor for my lip as it was split badly, but could not go because we had to complete the move. I’m not trying to get thousands of dollars or tring to rip anyone off, but I am very upset that anyone would think that $200 is in any way a fair price to pay for all the trouble and stress. And it also would have helped if someone with any sympathy at all could have spoken with me and tried to work out an equitable agreement as to what would be fair.

Thank you,
Kathy Grey, Steve Grey

contract number2601xxxx
xxx Queen St,
Honolulu, Hi

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jeff brown September 8, 2014 at 8:30 pm

worst experience I have ever had with an outside company. have lost 2 work days trying to resolve a simple issue ( my brother was directed to and drove off with the wrong truck) the inside communication between different departments is pathetic. the communication between internal customers and external is even worse.(could not get through to the rental company. directed straight to u haul nationwide customer service) it seems to me no one at the company wants to take responsibility for anything, let alone customer service. I am still waiting for an answer regarding my debacle.2 days now. finally got a # fro the district mgr. and he was playing with his children.
what do you pay these idiots….the only satisfaction I received was finally a phone call back from John, an employee from the u haul site, he fixed me up to satisfy me but then I never received the email verification can anyone help me at this point? blame rests on both sides which I accept.. contract #27204613…but one simple answering of the phone by the right personnel would have done the job of costing your company and myself money, time and headache…..I will blog my experience and right reviews as to how I was treated. I have 23 names and 7 different dpts. that I was transferred to or given a phone #. all over the country…I guess I would rather speak to someone in India for Penske or Budget.

Look for more to come as I have only just begun……

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Roland August 15, 2014 at 1:36 am

All I know is that if it takes till my dieing breath I will make sure U-HUAL go’s under and they will people I’m please asking you not to use U-HUAL PLEASE TRY TO USE ANOTHER COMPANY I SHOULD HAVE NEVER USED THEM IF YOU NEED TO CONTACT ME AT 970-799-XXXX THAK YOU

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AL August 14, 2014 at 1:15 am

On 8/2/14 I rented a 10′ truck to move goods. I rented the truck from u-haul 4833 Thornton ave, Fremont, CA 94536 location. The gas level was 1/4 when I got the truck. When signing the contract agreement the U-haul female employee who prepared the contract told me that I will be charged $5 per gallon if I return the truck with gas below 1/4 level but will be reimburse if I put more gas. I trusted her words and to be on the safe side I filled up the truck with $60 because I didn’t know how much the truck consumes per mile. But I went only 60 miles round trip with the truck and I returned the truck with the gas level was 7/8, just one level below full. I expected that u-haul will reimburse the difference between 1/4 and 7/8. However, the branch manager we received the truck told me I would not be reimbursed for putting extra gas, contradicting his employee’s words. As a result, I lost about $45 to U-haul through extra gas. I have Learned a good lesson . I won’t use u-haul services again unless I get a formal apology letter from the manager for the misleading information and won’t let my family members and friends use u-haul services. The company should not let its employees scam customers with misleading information or promises they do not honor.

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Kim August 5, 2014 at 5:55 pm

Hello
The day I returned my U-Haul truck I filled the tank FULL only to find out I was only to fill it HALF FULL. I put $75 dollars in the truck, please refund me this money. I am a Mom who is now out $75! After speaking with the owner he said there is nothing he could do, he said he would call his district guy to ask him and he would phone me back, He never called me back, nothing! PLEASE refund me!

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Courtney August 4, 2014 at 6:20 pm

I have uhaul twice before, first time everything went smoothly. thinking it was going to be another smooth transition for moving this time I was wrong. I will say on my end I should scheduled sooner but lesson learned. I called this specific uhaul in allentown pa, and I ask if they had a truck avail and at the time thankfully they said yes. now here is the part that I am upset about. they never asked if it was a one way or local move because that makes a HUGE difference in pricing. even when confirming they never asked. (my trip was about 163 miles all together). on the website they had a truck priced at the one way (around 130). the day of the move my boyfriend went in to pick it up (he also called uhaul customer service to check on pricing and they gave him the same quote). so the day of the move we where blindsighted by allentown uhaul and gave us the local rate ( which at the end of the entire debacle is costed us around 250). unfortunately he signed the contract since we where in a bind and we went our way. even with calling the customer serivce and trying to dispute the issue all they kept saying “we want to help but there is nothing we can do since you signed the contract”. well make sure your policies help your customers rather than screwing them over with fine print so the company can make an extra few bucks…and by the looks of all these negative reviews looks like it needs every penny

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Shatana Jones July 20, 2014 at 6:58 pm

I will NEVER use uhaul again. After traveling to three different locations to drop offr, I told the agent I needed help detaching the trailer. She informed me that she was having issues logging into her system. I informed her that I couldn’t stand I’m the building with my one and two year old in my vehicle. So as I’m standing at my vehicle waiting on the agent, on the phone with customer service being she said she was having issues logging into her system, she leaves with me standing outside.

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Tammy Horner July 14, 2014 at 1:31 pm

Horrible Service: I called in over one week ago regarding a complaint and still have yet to hear back from someone regarding my issues. I called the 18004684285 number and the lady was terribly incompetent and couldn’t even answer basis questions. NEVER EVER use UHAUL they have zero accountability and are out right cheaters…

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Frank Pecarich July 8, 2014 at 10:46 pm

ran into a problem Friday dealing with the U-Haul subsidiary at Fleet Enterprise, 1457 Fleet Ave, Ventura. This business is mainly a gas station but has a contract with U-Haul to rent out their products. When I tried to extend the rental until Monday (tomorrow) at 10 AM, the manager, Mark Dell’Amico — ended up physically threatening me – said he was going to beat me up — and followed me out to the parking lot as I retreated from his aggression and headed for my car. I was able to get the rental extended until 10 AM tomorrow before his threats began so I now have to potentially cross his — Mark Dell’Amico – path again tomorrow morning.

My problem is that U-Haul tells me that since I rented the cargo van from Fleet Enterprise, I must return it to Fleet Enterprise. I was simply going to try and return it to the U-Haul outlet at 1322 East Thompson Blvd, to avoid further confrontation with someone who I believe to be a mentally disturbed, and intoxicated, Mr. Dell’Amico. As of Friday, the people at U-Haul headquarters in Phoenix have not given me any relief on my problem.

The executives at U-Haul are negligent and should be held accountable.

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Donna DiMauro July 8, 2014 at 9:02 pm

Funny!!!
All I see is the good about Uhaul!!Nothing about the bad! Funny!! Do you delete it because I will spent the rest of my life telling my story about the bad service I received from you!

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Chuck Adams July 1, 2014 at 10:27 pm

A month ago, on June 2, my daughter and I picked up a 14’ truck in Oklahoma City to load it up and drive it to Los Angeles, where she was moving. We loaded it on June 2, and then on June 3, we drove to Albuquerque, where we stopped for the night. The next morning, I noticed a green light on the dashboard that was shaped like an oil can. I stopped at a U-Haul Neighborhood Dealer located at 113 U.S. 550 in
Bernalillo, NM 87004, and asked the personnel there to check the oil. They could not find any oil in the engine, and they added 5 quarts of oil before it was full. I had to add another quart in Gallup, New Mexico, but I was able to make it to Los Angeles, where I turned it in on June 6 at the U-Haul Neighborhood Dealer at 119 N Fairfax Ave, in Los Angeles, CA 90036.
I do not think I could have made it to Los Angeles if I had not noticed the warning light on the dashboard. If it had been my own vehicle, I would have checked the oil and had it serviced before I set out on a drive halfway across the United States. When I rented the vehicle from U-Haul, I expected it to be properly serviced and in good working order.

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Donna DiMauro July 8, 2014 at 9:04 pm

Uhaul it the worst!!

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Vickie Berneche June 27, 2014 at 8:37 pm

June 21,2014 My Storage unit in Maplewood,Mn has water leaking into the unit!!!! Standing water is on the cement floor and has ruined and molded and mildew on my things!!! The manager at that site still has not offered to get the water out with wet vac or something or offer a dry unit!! I filed for damage to West Claims Inusrance but because I didnt pay for insurance I am basically screwed!!!! ( SO THEY THINK!!!) This damage is due to not maintaining the units properly. Cracks in the cement floor of the unit need filling and roof needs to be done. I was told Corporate has taken their time approving a new roof for that Unhaul Site, they have been waiting over 1 1/2 years for a new roof, now my things are ruined???!! because of their neglect!! I have a table from my 101 year old Grandmother who just passed away, that has been ruined!! Someone better do something Im not stopping!! I dont care if I didnt have Insurance this is Uhaul’s Neglect. I have Put a call in Chris President of Marketing but he has not gotten back to me, I put call in to corporate but of course no one there has responed, I emailed corporate no response there either….I am HOPING they really read this and pass these comments on if they care about UHAUL as a company., next stop for me Attorney General Attorney and well ya all know how bad things can go VIRAL on the internet which will make Uhaul look really really bad!!!!

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T.menendez June 27, 2014 at 2:32 pm

horrible. the last time i used uhaul truck service, the truck broke down and i had to wait by the road and reload. i was a singlemother, it was the heat of summer in new mexico and i had a little boy with me… uhaul owed me $700 then and never resolved or paid me. because that was 22 years ago, i’d pretty much forgotten the mess until i recently rented with uhaul again. this time i rented a space that was supposed to be 7X8X12, but when i arrived the site in the san fernando valley, a computer error had quoted the dimensions wrong and i couldn’t get my things into that smaller space which was funky, i had already paid a team of people to unload me ….but there wasn’t a space big enough for my things, so they wanted to put me in two funky smaller spaces. the clerks were busy talking to each other and people who called in by phone instead of helping resolve the situation with me and i’d been there over an hour near the end of the work day with my team (being paid)… they asked if we’d go to another location further away. i was upset that they weren’t offering me the compensation for paying a team who wasn’t working and i had no choice but to haul my things over to the other location which was $40 more, they promised a $40 coupon but turns out, they should have offered more to compensate me for the gas i used, for the 1/4 tank left over that was in addition to what I put in and didn’t use and for the out of pocket pay for a team that didn’t get to work because the space was too small…and just for the nightmare in general of waiting hours to get things done, and then when the c.s. supervisor passed me over to the regional supervisor, she was nasty and rude acting like she was doing me a favor. customers, CUSTOMERS pay their salaries. i’m not paid to be on the phone dealing with problems made by Uhaul. in the end, two of my work team had to leave while i waited for resolution, and i was stuck with only one person to unload me, and he had to triple his work time, (so i had to pay again) and then, i never got the coupon for the discount if i go past the month;s storage which looks like it’s going to happen. when i call in and try to get help, i get the run around with representatives who aren’t authorized to do anything except ask a million questions without any power to resolve the issues. do not ever use uhaul. this is a very shabbily trained, shabbily run organization.

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Not to Mention June 23, 2014 at 9:07 am

I was hired at U-Haul and was so happy this job change is just what I need, After having worked all my life without any pension, or benefits, I now will have it all! I even was able to maintain my qualification for a mortgage with this job change going on.. BUT The Manager and his assistant were unwilling to train me, I learned everything from 1 co-worker whenever she was in same day I worked. I often would ask the manager or supervisor questions they would say don’t worry about it! Just take care of Such & Such… Well I worked 6 weeks and at part time I ended up with only 14 days of work when they told me IM FIRED! because I was not up to peed with training, HOW on EARTH could I have been further along that what I was when I was on the phone all day doing the first 2 levels of it and they refused constantly to train the rest. OH Yes and the Manager had an awful habit of telling everyone they are not paying attention…He even said it to me when I told him what the person on the phones issue was, He came over and arranged the computer according to the need, Must have thought I had no clue how to do it, BUT I knew how to.. I just did not yet have Authority to decide to change a one way move to an In-town move. Really I am not paying attention HE is UNABLE to see aspects of work!

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Donna Walden May 31, 2014 at 5:01 pm

I recently rented a 5×9 utility trailer to transport my daughters power wheel chair. Throughout the process of communication and mishaps, I was treated with the utmost disrespect and rudeness.

The 5×9 utility trailer unhitched from our SUV while driving at night on I91 Massachusetts to return the trailer. The auto came to a stop just beyond an overpass that had minimal breakdown lane space available. My young daughter was in the vehicle. U-Hauls response to our predicament during all phone calls was insensitive, unprofessional, and
rude. We where at risk for our safety yet the representative fought our requests to safely rectify the situation.
The kind and professional Sirum Brother’s worker, who arrived to help, reattached the
trailer tightly using a big wrench and was 98% sure it would stay on. He offered to follow us to the drop off the trailer at the U-Haul site and unhitch the trailer with his tool.

The U-Haul person fought this proposal stating we would have to pay for Sirum’s further help and didn’t we have a toolbox and wrench in the car to loosen the nut? This way U-Haul would not have to pay Sirum’s for the service. We are now into hour 2 on the highway.

I am a U-Haul customer traveling at night with my physically disabled daughter, U-Hauls faulty equipment breaks loose and is stuck under my vehicle in the most unsafe spot between Greenfield and Northampton. Given all this information the U-Haul rep wants to know if I had a tool box! This is the definition of insanity and would almost be comical if it wasn’t such a dangerous situation. There are no words to describe my frustration and disbelief. I still cannot comprehend the incompetence. Poor service does not come close to describing our experience.

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Richard Ball May 13, 2014 at 9:32 am

On April 24,2014 on my way to bury my oldest son my jeep breaks down. With no where to turn me and youngest a 9 year old had to rent a u haul with a auto transportor to get the jeep back home. In the process of pulling out one of the ramps my son pulled out the other and had ended up droping it on his foot breaking his big toe. I had taken out the ins.but the ins.will only now get this will only cover you if your driving/passenger not loading or unloading to them this is not an accident. I have tried to called every customer service munber for and all I get is back to the ins.co I tried to tell the ins co that it was just accident and no kid should be to pull those ramps out, a safety should also be in place so that these ramps can’t just be pulled up and out. He tried to make me feel like I was a bad father because my son was trying to help. If this was secure it wouldn’t happen and his comment was uncalled for. It was an accident. Your rely will help

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Nick Wirtz May 8, 2014 at 10:39 am

You could give credit where credit is due I rented a truck that when I picked it up had 1/2 a tank of gas and upon return it was one line below 3/4 full which means I’m out that money that I spent on gas for it. As well as on my reciept they marked it was 5/8 upon return which is wrong. I know on the gauge on the truck that it was sitting on the line in between 5/8 and 3/4. So again I’m out almost a 1/4 tank of gas that I put in, and there is no credit for it. However if it would have come back under 1/2 full I would have been charged $5.00 a gallon to get it back to 1/2 status so woundnt turn about be fair play nd uhaul gives me credit at $5.00 a gallon for that extra 1/4 tank I left it at.

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Joseph F Lawrence May 2, 2014 at 11:18 am

My experience this time in renting a tow dolly has really left a bad taste in my mouth,and I am pretty sure I’ll never rent another thing from haul in what’s left of my life.I finished a job in New Strawn Kansas a few weeks ago and went to a local company that rents haul equipment and asked if they had a tow dolly.The young man said no.I then asked if he could order one and again was told no.I then told him that I have rented dollys on numerous occaisions and they always ordered them for me in the past with no problems.I told them I knew where they had a few if someone would go get one as I didn’t have a truck to pull it with.it was to be towed with my motorhome.a 38 footer with a 10,000 pound hitch.I left my name and number with them in case one came in or was available.a week later I stopped in again,and asked the same question.still no dolly.I then told them again of a place where there were 2 dollys that I had seen the night before that was about 30 miles away.this time a man looked on his computer and told me they could put in a request for one as I would need it in 4 days.I told them the information and thanked them,(for nothing) and never heard from them.a day before I needed it I rented a pickup truck and went to the place I had seen the 2 dollys at and rented the 1 that they had left.it was after I had finished work and it was after 5:00 pm and I was sorry they had to stay late to help me out.As he was making out the paperwork and I told him where I was going,he looked for a drop off place for me to drop the dolly at.He couldn’t find the destination of where I was going on his computer and asked me what was close to it and I told him all I knew was it was close to Lake Charles LA and he said it was okay that I could look around after I got there and drop it anywhere it was convenient for me and if I couldn’t find a place to call this number he gave me and they could help find me a place.all was good and I went out and hooked it up to the truck and he closed up and left to go home.Off I went as well.all went well until I got to where I was going and spotted a u haul place in town as I was going by and decided after I got to the campground that I would take it there and drop it off.after taking my car off at the campground the park manager told me he was going into town and after I told him I didn’t have a truck he offered to take the dolly and drop it at the haul place in town for me.I then wrote my phone number at the top of the paperwork and told him if there were any problems or questions to have them call me.He left and I left to go home for a few days before I had to start work.after I got home the next day I find an email on my phone where the drop off place charged my credit card $328.00 or around that amount for a wrongful destination charge.I never heard of such a thing.I called them and of course they gave me the runaround saying I was charged because I was disposed to deliver the dolly to lake Charles which was way out of the way and I explained that I didn’t have a truck and the campground manager was nice enough to offer to deliver it to them for me and if there was a problem why didn’t someone call me on the number I had left and I’d had gone back there 3 hours away and taken it where they wanted it.I can promise you this.I hope you enjoy my money you overcharged me and stick it up your butt because its the last dime you’ll ever steal from my account and the last time I’ll or anyone I know will ever rent a thing from you ever again.I’m turning this into the BBB as well.And if I had the time is sue your asses as well.I still might just on principle alone.You’ll be notified if I do.You people make me sick knowing you pray on honest hard working people and take advantage of them.The cost of the rental was $198.00.and you charged me $328.00 additional.Your thiefs and you should be stopped.I’m praying you lose a lot of bussiness and plan on doing everything I can to assure it.now you really pissed me off.You have a wonderful day.

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Richard Gray December 10, 2013 at 12:32 am

My company All Around Movers has been moving furniture for movinghelper for a solid good year. We really believed in the concept and put good men to work all over America. We have been accused of having multiple accounts which was never true. Somebody help us get back to moving furniture, we really love being the best company to customers and employees alike. Thanks —Richard

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Katherine Navarro December 9, 2013 at 9:27 pm

I am a divorcee of a previous employee of Uhaul. I was awarded 1/2 of his retirement 401k and 201.4 shares of stock. My name is Katherine Coffey-Pugh my account number is 056573XXXX-H. I would like to find out what my options are for receiving my cash value for these stocks or investing etc.
My phone number is 925 247-XXXX

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Randy Hockenberry September 27, 2013 at 9:15 am

Dear Mr. J T Taylor:

First, I understand how things happen and things can get mixed up. However, I do not appreciate the implication that I am an idiot really is not appreciated. Honestly, if anyone is suspect it is the folks on the customer service end of this deal.

A little bit of history on the situation, I ordered a hitch to haul my bikes and small utility trailer on my 2003 Passat sedan. I received the hitch (U-Haul order #94E9ED54) on September 5th and since I had installed the same hitch on two other similar model year Passats it looked exactly like I expected. A week and half later I went to install it and noticed the attached hardware kit wasn’t correct, nothing fit, even the bolt were too big for the hitch.

On September 23rd, I called customer service; they were apologetic and placed my order for the hardware. As a check, I told the rep to make sure she communicated that the kit needs to have a 13-inch drill template.

On September 24th, this little 8-inch box is sitting in my door. I called customer service again; they were apologetic again and told them to QUOTE “Tell whoever is shipping the package to me that if it is not at least 13 inches long it is wrong!!”

On September 26th, guess what showed up in my door on the 26th, another freaking 8-inch box. I didn’t even have to open it up to know it was wrong again. This is where the rep insinuated I didn’t know what I was talking about. She made me open the box and double check, I am not and idiot a 13-inch piece of harden steel does not fit into a 8-inch box???? Same quote as above except I said it a lot slower so they would understand. I can’t wait to see what shows up on my door this time.

Apparently since I am an idiot (sarcasm intended) and don’t know what the hell I am talking about. Since I am an idiot, I loaded up the hitch now 3 hardware packs and drove over to the local U-Haul dealer (McKnight Road, Pittsburgh PA) to have him show me how it is supposed to work. I wanted someone to tell me I was wrong face to face. You know what the man was very kind and courteous smiled and said they are sending you the wrong hardware. Guess what I am not an idiot 🙂

Let’s make a deal, I will work through my local dealer buy the hitch and wiring harness from them return the online ordered hitch and collection of wrong hardware to them. In turn, U-Haul can credit my credit card for the returned equipment and pay for the installation at my local dealership?

Sincerely,

Randy Hockenberry
XXX Thompson Dr.
Pittsburgh PA 15229
Email: randal.hockenberry@fedex.com
Cell: 412-334-XXXX

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