TJ Maxx Corporate Office - Corporate Office HQ

TJ Maxx Corporate Office

How would you rate your experience with TJ Maxx ?

[Total: 12    Average: 1.5/5]

TJ Maxx Corporate Office Address

TJX Companies, Inc.
770 Cochituate Rd
Framingham, Massachusetts 01701

Contact TJ Maxx

Phone Number: (508) 390-1000
Fax Number: (508) 390-2828
Website: http://tjmaxx.com
Email: Email TJ Maxx

TJ Maxx Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

TJ Maxx Executives

CEO: Carol M. Meyrowitz
CFO: Scott Goldenberg
COO: Ernie L. Herrman

TJ Maxx History

TJ Maxx was founded in 1976 by the Zayre department store chain.  Zayre was later sold to Ames and renamed to TJX Companies, Incorporated.

In 1994, the first European store opened in Bristol, called TK Maxx.

In 2007, development in Europe began to slow as the company started to focus on revamping existing stores.  Nonetheless, the first German store opened this year.

In 2008, the first central London location is opened. In March of 2009, the company launched its e-commerce site initially selling only womens handbags. The company later expanded their sales department to include most of the items that are sold in their retail locations.

TJ Maxx had $27.4 billion in revenue in 2014. The company is traded on the New York Stock Exchange under the ticker symbol of TJX.

 

TJ Maxx FAQs

Question 1: What is the phone number for TJ Maxx?
Answer 1: The phone number for TJ Maxx is (508) 390-1000.

Question 2: Who is the CEO of TJ Maxx?
Answer 2: The CEO of TJ Maxx is Carol M. Meyrowitz.

Question 3: Who founded TJ Maxx?
Answer 3: TJ Maxx was founded by in .

{ 35 comments… read them below or add one }

Jennifer November 6, 2018 at 6:53 am

my suggestion is you need to sell it online only so others can purchase thanks

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Jennifer November 6, 2018 at 6:51 am

First off I want to say I love your store and shop there all the time I even go to other towns tj maxx because ours is kinda small! I just have a suggestion about your rae dunn line,

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Dee November 1, 2018 at 2:04 pm

Your online shopping is a disaster. Protecting your relationship with a designer is a joke. Foolish sounding excuse for not being able to search by designer. Way TOO much work to find something. The Rack is so much better. FIX IT.

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Al & Piera Baldwin October 19, 2018 at 10:41 am

My wife and I had occasion to attend your store in Kalispell, Montana on the 18 October 2018. We often go to the store at Montain View Shop Ctr. when we go down to the United States from Canada and on this occasion I was looking for a particular item. I spoke with a sales person by the name of Sarah who helped me in a very efficient manner and I was able to locate what I wanted. I want your company to know just how much her assistance was appreciated and the great effort she put forth to assist both my wife and I. People are quite quick to complain about service but do not take the time to praise the service of these hard working people. PLEASE PASS ON OUR THANKS TO SARAH and give her the appropriate recognition she deserves. THANKYOU FOR A MEMORABLE VISIT AND WE WILL BE BACK IN THE FUTURE.

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m.C. October 5, 2018 at 4:58 pm

I have shopped TJMaxx for years in various parts of country; however, having two recent very unnecessary problems due to a cashier’s m;istake I was in the store on Howell Mill Rd(where I mostly shop) for an hour and the first lady was very rude, didn’t understand or want to understand a situation which was a “stupid” mistake on the store’s part! Finally, I got to a “store coordinator” who recognized me and I tried to explain the situation to her. She said she understood,etc.;however, after all the explanation,etc. she issueind me a “store credit” which I do NOT want as with all I’ve encounter this past week w/ returns I do NOT want to shop there again. I bought a dress in XL and when I tried it on at home it was too big so went back 2 days later to exchange for a large. Store coordinator told me where to find this item. I got the large & proceeded to check-out which is always a ZOO!!!
The young lady who was checking me out said she’d need to return XL which she did and then charge me for the L. All was okay BUT she credited me for the XL charged me for the LARGE ; however, when I tried it on it was TOO big so I took it back to store & that’s when the FIRE begin!!!! The first cashier said, ” You can’t return this dress as you’ve already returned it once!” How STUPID can you be– IF I’d returned the dre WHY would I have it???? Finally I got to store coordinator and then realized the cashier had put my Large back in stock, put the XL in the bag BUT did not give me a ticket for the sale. I thought the ticket I had was for the Large BUT when I tried to return what I thought was a Large it was the original XL dress so that’s what the ticket showed!!! WHAT A CONFUSED MESS!!!!!!

I had no choice BUT to accept the store credit and that’s WHY I’m contacting you!! I have my charge card statement where I was charged again on 9/19/18 for the dress ( which the store credit is for BUT I do NOT want this——————— I want this credited back to my charge account ASAP/ WHO DO I SPEAK WITH TO GET THIS DONE????
VERY UNHAPPY CUSTOMER1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Elizabeth Jackson August 20, 2018 at 10:28 pm

I often shop at the Colorado Springs TJ Maxx and up until now have had a very positive experience until today. Today I encountered a cashier that was texting on her phone instead of paying attention to the customer. I gave her my credit card and her being so involved with her phone, she misplaced it. I waited about ten minutes before she realized it was under the counter mat. When I asked her name, she said Sierra. The store number is 0251. Please teach these kids to work during work, and phone during breaks. Thanks.

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Karen Curran July 6, 2018 at 11:47 am

I currently have a TJ Maxx credit card and earn the reward points from this card. I shop at TJ Maxx, Marshalls, Home Goods and Sierra Trading Company. When applying for the card, my sole purpose was to earn rewards credits since I already have an American Express and Visa card. When applying for this card I was told the award credits never expire and have been told that by numerous employees at TJ Maxx and Marshals during conversations asking if I had any reward credit I wanted to use. I usually reply back that I am saving for something special. Many employees have replied back “well they never expire”. I recently found out that they do expire, but the expiration is not listed on the front of the reward only in the fine print on the back of the card. If I would not have been told this numerous times by the employees, I would have no complaint, but that is not the case. I asked one of the employees on Manchester in Creve Coeur about it and she asked the manager. I was then told to call the number on the credit card and they would reissue the expired certificates. I did this and was told they could not do anything with expired certificates. I have $130 worth of expired certificates and surely would have used them if I had known. After spending thousands of dollars at you stores, I would assume you would honor the certificates since it was TJ Maxx/Marshalls employees which have gave me the inaccurate information. I was offered a credit of $20, but that does not make up for the additional $110.00. I’m not saying I will never shop at your stores again, but I will definitely be cancelling my card and make it a point to try and shop elsewhere. It is the point of the matter. My advice is to put the expiration on the front of the certificate where it can be seen and train your employees not to give out misleading and false information!

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Fern Cohen June 24, 2018 at 2:40 pm

I have been a customer of TJ Maxx, Home Goods and Marshall’s for a very long time. I think what was done to help the employees in Puerto Rico after the hurricane was wonderful. I was surprised and saddened that you are carrying items by Ivanka Trump, I feel I will in the future rethink purchasing items in your stores.

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Dee alvarado June 15, 2018 at 11:51 am

Honestly that I am so sorry that the employees at my tjmaxx in Crestwood, Illinois are not receiving due thanks after their customers are filling them out. Mr. Jaime and miss jenn R deserve credit for having a terrific store and employees such as Gloria, Shirley, Rita, Lori and Colleen. REALLY. MISS GLORIA IN FITTING ROOM HAS BEEN THERE WHEN STORE OPENED. HER ANNIversary with the store is in August. Do something great for her. Celebrate her. Not many people last 25+ years.

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Alla T June 11, 2018 at 11:45 am

On June 6th my husband purchased 3 men’s shirts in the Warminster store (Store Manager: Maria Wolf). Some shirts did not fit and he came back to the same store on 6/10 to return these shirts. As it turned out one of the shirts had a wrong tag; from some item from women’s department and the price was $19.99. This is the price my husband paid because the shirt has been sold to him with this tag. Obviously, he did not compare short description of the item he bought on the receipt if it’s marching to the item. When he was returning item the cashier and shift manager – Heather Reed not just refused to return him full price he paid, but also accused him of changing tag. It’s clear to me this is what they are doing in the store, if this is first what came to their mind. Obviously, someone in the store put wrong tag on this shirt, maybe it was simple mistake. They found similar shirt and gave him back $12.99. The cost of this issue is $7. I’m working all my life in the retail corporation and many years supporting the customer satisfaction application. This is unacceptable customer service!!! I’m sending copy of this letter with receipts attached to the Consumer Protection Agency and Better Business Bureau.

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Kari forson May 27, 2018 at 8:26 pm

Shopping at the grove city ohio, stringtown road location. Found knockoff stila eyeliner in the makeup section. Informed a very nice employee id been chatting with prior who was as shocked as I was. It was a stila smudge stick waterproof eyeliner in the shade tetra. Real product has stars and different colored lettering. This was gold and had no stars. Compared to product on the Sephora website and confirmed my suspicions

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Anonymous May 19, 2018 at 11:55 pm

Today in TJMaxx in Paramus NJ people were running and screaming through the store RUN. We had no idea what happened. My family and I ran to nearest exit door in back of store and ran in fear not knowing if there was a gunmen or something else! I did call the store later and the manager stated in custody I should come back. I asked about the incident and she did not give me an answer. Not her fault I assume the company made her say that. I’m sure she was as terrified as me and my family. I think I am owed an explanation as to what happened as I feared for my family and myself. So Inwill contact by phone the corporate headquarters to ask what happened.

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Sonya Quinney March 29, 2018 at 12:10 pm

TJ Maxx Corporate Office. On March 27, 2018 someone used my husband’s debit card number at your TJ. Maxx Store #1021. The person(s) purchased $429.61 of merchandise with out a card or ID. I noticed the transaction as a debit to my checking account on the same day. I contacted my credit union and thought I would also contact the store to make them aware of a fraudulent transaction in their store. I first spoke with Walla who was rude and unconcerned about what had happened. She quickly got a manger by the name of Patrick Hudson who was basically the same rude, short and unconcerned. I thought they would have an idea or maybe remember who spent that much money at one time, without a card or ID, but he said call your credit union, we do not investigate when this happens. Again, it seems they would be a bit concerned about thieves in the store. I’m really surprised that cards and proper Identification is not needed in the store.

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Maria December 21, 2017 at 11:49 pm

I have a really bad experience with TJ Maxx. When I brought the items for return, I was told that the price tag did not match the manufacture’s label and they refused to take it back for a refund. It already happened to me twice. There might be only three explanations for that: 1 – TJ Maxx is trying to increase its revenues by not accepting the returns, and 2 – low professional level of the employees, who mess up with the price tags, and finally, 3 – a customer is replacing price tags. Do you really believe that I am doing this? By the way, when you sell merchandise do you check whether the two labels match? No, you don’t.
I am not shopping at TJM anymore, and let all my friends urbi et orbi know about the way you run your business.

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Donna Johnson December 3, 2017 at 11:22 am

it is so hard to reach someone in corp to speak to about how unfair employee was treat at one of there stores and how something was confidential was told to other employee from the coordinator from the back room. I have never seen a company ran like this and I would not recommend anyone i know to work for this company. Since I am a former employee of this company. I seen how they favor some employees and treat others unfairly.

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Jasmine Townes December 10, 2017 at 3:47 pm

I am a current employee and I whole heartily agree with that. Today I was told by my store’s head manager that I was a “tattle tail and throwing people under the bus”, never have I heard something so unprofessional in my history of work. I was told they had in “open door policy ” that is not the case apparently at store 0032 you don’t have to do your job instead talking and laughing with the managers is what you need to focus on if you want to be viewed as a great employee not making sure you job is done and everyone else’s too for if you do that you are as she put it “NOT A TEAM PLAYER ” I’m sorry for thinking everyone should be doing their job when we just had a meeting on how a costumer wrote in our comments section saying how she didn’t appreciate how the cashiers were talking among themselves about which water they were getting and what to do that night but of course those people are the good employees at store 0032. If only the CEO would do the whole undercover boss thing there maybe thing would change but I doubt it. As soon as I can find a new job I’m out and NEVER LOOKING BACK. Not a place anyone should want to work!

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Annoyed November 27, 2017 at 2:42 am

Sunday November 26 7pm-8pm

We have been loyal customers to TJmaxx, Marshalls & and all Homegoods Almost everywhere we go. The reason being is obviously the inventory they carry. But most of all it’s the customer service/employees. In reality no mater how good or crappy the items are, if a business has great customer service or onsite employees, it makes shopping at those stores that much more pleasant and you end up leaving with a whole bunch of items you would never have thought to purchase.

But tonight, my fianc & I were holiday shopping at the TJmaxx 1600 SE RD Farmington Connecticut & I had my service animal with me in its carrier (less than 6lbs). We are frequent customers at this location since we live near by. So I always have my service animal with me at all times. I needed to pay for the items we decided to purchase so I had my fianc take the dog outside. While I was paying at the register, a TJmaxx employee decided to head outside towards my fianc while his back was turned and making kissy noises while extending his arm to pet/ grab the dog. This obviously startled the both of them. He walks behind him and tries to pet the dog without consent. So my fianc politely told him not to touch the dog. Your TJmaxx employee(male, Caucasian & tall) has the audacity to sneer and question WHY! After explaining to him WHY even though there is no reason to explain to another person not to touch anything that does not belong to them even to an employee who should have had the common sense working as a customer service rep or whatever position he was hired for. Then rudely had the audacity to make snarky remarks and comments and then threaten by saying “well if I can’t touch the dog then you better not bring it back into the store.” I believe this kind of behavior is UNACCEPTABLE. A customer exiting the store heard that and was dumbfounded himself witnessing such behavior. I don’t know how corporate or HR or their hiring staff at that location can hire such an incompetent person who lacks the ability to behave in front of customer who are usually the one who represents the brand and the store. Especially for that location to allow an employee to have such a vulgar vocabulary in the store for customers to hear while exiting their break room. It was such a disgusting, uncomfortable & ridiculous experience we had because of one rude, uneducated employee they had on staff. Behavior like that could have escalated to bigger altercations if we addressed it differently by calling authorities because we felt violated which we mentioned to the manager as well. But instead we just reported to the store manager (which I am sure either she addressed it correctly with her employee or ignored it cause it didn’t matter to her) who knows. Incidents like these makes certain store locations less desirable. Such a shame.

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Anonymous November 10, 2017 at 12:24 am

At #0377 in the break room there is MOLD on the top of the ceiling which is dangerous for your associates to intake.

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Mary Benson November 7, 2017 at 11:33 am

Hello, I have been a long time customer of Homegoods. I love shopping there and the store always has something new and exciting for you to choose from. However, Christmas is my favorite time of the year and I was in the store looking for a new Santa. The store had over 100 Santa’s and not one of them was black. I was not the only one in the store looking for them either. I visit all the stores and you can never find one. I wondered why it was not any there. I know they make them. Homegoods is very popular and you must have some diversity. I know you can’t do anything about it this year but your buyer’s can do something for next year. Did I mention that I bought a large black Nativity(Mary, Joseph and baby Jesus) from Homegoods several years ago and each year my guess want to know where I got it and the day I bought it was only two black pieces in the whole store.

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Barb November 3, 2017 at 12:28 pm

I purchased a purse on 9/29/17 at the site location on Stockdale Highway in Bakersfield Ca right before leaving out of state for a family emergency. It ripped all to crap while I was gone and I went to exchange it on 11/2/17 (one day after I returned home). I was told that it had to be in perfect condition and have the tags. Why in the world would I be exchanging it if there was nothing wrong with it? The manager that told me that was named Rick, I believe.

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Jackie Maddox October 28, 2017 at 7:34 pm

I am making a formal complaint about an employee (Terri N) at the TJ Maxx at 14150 Nicollet Ave; Burnsville, MN 55337. The incident happened today at 2:51 p.m. I was returning a pair of Bluetooth wireless headphones; my daughter had purchased them for my birthday, and I was returning them because my daughter thought they had been opened and used, I had the receipt and was also purchasing some other items. I only wanted to exchange them, and buy the items in my basket…. Terri, said “well they look fine to me”
“why did your daughter buy them, if she thought they had been used” ” well I’m being honest atleast”. Does that mean I’m not. What does that mean… I believe she is a racist and should be fired. She threated to call the police. Why because I’m Black and she is a racist? I was very upset when I left the store. I was humiliated and hurt. I want her fired and compensation for my pain and suffering. If I do not hear from you, I will contact the attorney general, twitter and the news. Sincerely, Not a Racist.

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Beverly Alessasndra October 7, 2017 at 3:26 pm

I have been calling and emailing TJMaxx customer service for about 6mos. now and still have not heard a word back from them. I’ve been shopping at this store since it first opened and I’m very very surprised at the shaft I’m getting.

My name is Beverly Alessandra and I reside at Buffalo, NY 14220 and my phone number is 716 783-XXXXX. I received a package from TJ that was a green vase and when I received it, it was in a hundred pieces. I did everything TJ told me to do that included pictures of my package and what the order no., date, etc and an explanation of what the problem. I still have the package, I emailed back all my information to the information they gave me twice and spoke to someone in returns customer service. I don’t understand why I am not receiving an answer from no one, I am tired of looking up the info so you might call them and so the work for once because I’ve gotton no response at all. I love tj maxx’s merchandise and I do not want to bad mouth them at all but this is just inconsiderate and unforgiving, if it was my bill you’d sure be on my a>> quickly asking for the payment so what’s up. I’d really like a response asap and I believe a little benefit should be included for the wait I’ve had to suffer.

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Carrie October 3, 2017 at 5:58 pm

Not a progressive company which only benefits TJMaxx and not customers. With using the TJMaxx card and returning any items with no receipt but tagged they give store credit only. Steinmart and Nordstrom will quickly locate the item on the card through its register and credits you back on the card. Ancient “TJMaxx” issues store credit so they control how you spend your money which profits them as a business making it about them and not customers. I’ll spend more at Steinmart and Nordstrom because they care about me. TJMAXX is managed horribly and without consideration to it’s customers.

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J tirozzi September 6, 2017 at 4:59 pm

To TJMaxx
I am truly frustrated by your lack of accommodations for individuals with disabilities. No automated doors- no place for wheelchair bound individuals to place their purchases ( baskets) and lack of employees knowledge of store policies regarding the ADA act
I will contact the ADA also
Jean

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Gina Rush August 7, 2017 at 8:43 am

I would like to file a formal complaint about one of your TJ Maxx employees. I received an invite to the soft opening of the HomeGoods in Ocala Florida on 8/4/17. I worked until 3:30 went to the opening that started at 4:00. I joined my friend in line that had been in line for an hour and half prior to opening. There were 4 people ahead of her when I joined in the line that was stretched around the building. The very first person in line that had stated they had been in line for 4 hours was a man that works in the Inverness location of TJ Maxx. He had several other women with him when his mom joining the line after I did. Fast forward to the doors opening and the TJ Maxx worker from the Inverness Florida location led with way straight to the display end cap where the Rae Dunn pottery was at. He proceed to help the ladies that were with him start clearing the shelves of the display of Rae Dunn pottery. I did not think this was fair as he is a worker of the TJ Maxx store so I pushed my way through them with my friend in tow and started grabbing Rae Dunn pottery off the same in cap in the middle of them. I passed it to my friend with the buggy. I got as much as they would allow me to get with the TJ Maxx worker and his group of women filling their carts. I did not get all of the items for myself. I purchased all I could and have distributed the majority of my purchase to my Rae Dunn sisters that also collect. As I was trying to get to the cash registered I was being constantly harassed by the TJ Maxx workers group of women about how unfair it was that I pushed my way through and got the Rae Dunn pottery that I did, while of course they are pushing 3 buggies full of Rae Dunn pottery to the cash register to check out. I only grabbed what I could so that they did not get it all with no one else having a chance. I probably did not act very lady like to them after their constant harassment. It was so bad that I had a friend walk me to the car because of their behavior. The TJ Maxx worker is KNOWN by the local collectors to call one of the ladies that was in line with him and the major one harassing me if any Rae Dunn comes into the store so she can come up and buy before one another local collector has a change to purchase it. I don’t know the reason for him doing this but a lot of people purchase it and then sell it online for triple the price. I have photos and a video of the man I am talking about I do not know his name however I do know that people have filed complaints against him in the past for unfair practices in putting Rae Dunn a side in his store until one of his friends can get up there to buy it. Because of me pushing my way up to the middle of them I am now being bad mouthed on the social media pages of the Rae Dunn Facebook sites. Yes they are mad at me because I did not allow for them to clear the shelves of everything and I grabbed what I could so that my Rae Dunn sisters could each have a piece that they have been wanting. I hope that someone reads this and contacts me over this or emails me back because I do feel something should be done about this employee. I don’t feel it was fair for him to even be in attendance to purchase anything! You can contact me at 352-843-XXXXX or email me at ginamrush26 at gmail.com

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EMC February 14, 2017 at 12:07 pm

I think it’s very disheartening that a retail store gives in to the demands of an intolerant, hateful over the top group of pathetic morons who can’t deal with reality as adults and drops a clothing line based on their “politics”. What about the other 50% of the country? It’s a shame. After all these years, I will no longer be shopping at any of the TJX stores. You’ve clearly made a statement and unlike the “other side”, I will peacefully move on.

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Marcia Cleveland February 13, 2017 at 11:09 am

What a stupid & selfish corporate decision to drop Ivanka’s line. Did you know or care that more than 1/2 of your customers support Trump & his temporary travel ban?
I have spent thousands of dollars at your stores over the past 20 years but no more!
I just returned my most recent purchase due to your selfish political statement.
Inconsiderate of who should be your first priority-YOUR CUSTOMERS!!
I would appreciate your explanation! SO disappointed in your IMMATURE decision that I will no longer shop in TJMaxx or Marshalls!!! Marcia Cleveland
STAY OUT OF POLITICS!!

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Clinton February 10, 2017 at 12:30 am

Thanks for removing ivanka trumps products from ur stores thanks

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Michele taylor February 9, 2017 at 11:45 pm

Whatever the reason….I THANK YOU FOR DUMPING THE TRUMP LINE AND I SHOP TJ MAXX OFTEN…I PLAN TO SHOP MORE…Regards.

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Nancy Halloran February 9, 2017 at 7:37 am

I have been a long time customer of TJMaxx and I can tell you as of today I will never step foot in any of your stores nor will my family and friends. I think its horrible on how your company has taken it to the level it has on how you have treated Ivanka Trumps products, you would think you would have enough common sense to not allow other haters effect how you run your company. So sad !!!!!!!!!!!!!!!!!!!!!!!!!!

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Laurina Tisdale February 8, 2017 at 7:25 pm

Please be advised that I spend a lot of money at TJMax. Further be advised that I will not shop there ever again due to what you just did to Ivanka Trump’s line which I also purchased there. I will also be calling tomorrow during business hours to cancel my credit card. This company is a disgrace for what you are doing to the children of the President of the United States. Disgusting!

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Karen July 19, 2017 at 12:04 am

The President is disgusting….not a nice person. I had a handicapped son therefore I thought a President was acting childish and disgusting the way he made fun of the handicapped journalist.

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Denise L. Ferdinand February 8, 2017 at 5:45 pm

Ladies and Gentlemen”
I have been a faithful TJ Maxx. Marshalls and Home Goods shopper for probably 20 years. Starting first in NY on Long Island then pretty much every store south to Florida. Additionally as far west as Las Vegas and all the states in between The purpose of my email is to let you know that the news announced today February 8, 2017 that the stores will be dropping the Ivanka Trump line. If this is true I will close my credit card with TJX Rewards and never grace the entrance of those locations again. I feel that the corporation is being discriminatory towards females as this company has heavily employed women. If this is not accurate I would expect the CEO CFO or the COO of this corporation to get on the news and straighten out any misinformation. Please respond to my email as a courtesy Thank you

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Clinton February 10, 2017 at 12:29 am

Good trumptard

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Stephen Debnam July 1, 2016 at 12:08 am

Had two opportunities to interview with your company- both having to travel from N.J. -Ny
bother interviews were district manager. Bothe assured I world get feed back pro or con in two weeks. After numerous weeks nothing. I have over 30 years of management experience starting with Wal-Mart, Toys R Us , Rite Aid all as a store manager. I was expecting the district managers to follow up on their commitment. Nothing, I am starting to believe with all m experience it has to do with my age. I am pretty sure this commit will not get a response as the d.m.s commitments mean nothing. Thank you for your time when I send the same comment to you head of HR I will provide the names

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