The Bon-Ton Corporate Office - Corporate Offices & Headquarters

The Bon-Ton Corporate Office

How would you rate your experience with The Bon-Ton ?

[Total: 20    Average: 1.9/5]

The Bon-Ton Corporate Office Address

The Bon-Ton Stores, Inc.
2801 East Market Street
York, Pennslyvania 17402

Contact The Bon-Ton

Phone Number: (717) 757-7660
Fax Number: (717) 751-3198
Website: http://www.bonton.com
Email: Email The Bon-Ton

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Kathryn Bufano
CFO: Nancy A Walsh
COO: William X Tracy "Bill"

The Bon-Ton History

The Bon-Ton was founded in 1898 when Max Grumbacher and his father, Samuel, opened S. Grumbacher & Son, a one-room dry goods store and millinery in York, Pennsylvania.

The store grew and in 1929 the company was incorporated as S. Grumbacher & Son, Inc. Max’s son, Max Samuel, joined the family business two years later in 1931.

Bon-Ton opened a second store in Hanover, Pennsylvania, 1946.

The company started to expand more rapidly when it acquired Eyerly’s in Haggerstown, Maryland in 1948 and McMeen’s in Lewistown, Pennsylvania in 1956.

Today The Bon-Ton Stores, Inc. is a chain of 275 department stores which are operated under seven nameplates including Bon-Ton, Elder-Beerman, and Carson Pirie Scott.

The stores sell name-brand and private-label women’s, men’s, and children’s clothing.

The Bon-Ton is publicly traded on the NASDAQ under the symbol BONT, is #719 on the Fortune 1000, has 25,800 employees, and had $2.834 billion in revenue in 2016.

{ 42 comments… read them below or add one }

Kathleen Ritenour December 12, 2017 at 6:16 pm

I ordered a purse online on 11/29/17. I made 3 phone calls when the purse wasn’t shipped. Each time I was promised it would ship that day. Now I was informed I will not get it. I sent an email with no response, got no help from customer service. I was willing to accept another color, but they wouldn’t do it unless I paid a higher price since the purse was cheaper on the day I ordered it! Such a disappointment and now no Christmas gift for my daughter. Carson’s is unwilling to work with their customers to resolve these situations. I will be sure to spread the word on social media. There are many scammers in this world, and I’m sad to say I think Carsons belongs on the list.

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Private December 6, 2017 at 1:53 pm

Being a seasonal employee at store 063. I am disgusted in the way the employees are treated. The pay sucks for the amount of work required. The store is under staffed primarily because of the poor attitudes of management and The HR lady. There is no respect to the staff or the staffs schedule. The store is disgusting there is no cleaning team and the lack of security staff is the reason for financial loss. I am trying to make it to the end of the seasonal period but it may not happen at all. The lack of leadership and personality really makes this a harsh environment to work in.

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Emerald November 29, 2017 at 9:11 am

I am an ex employee and I am very disappointed with this company. I have been trying to cancel my insurance since July and the number in my benefits book isn’t working. I have contacted the store manager and she refuses to do anything about. It is ridiculous how you treat employees or ex employees. If anyone can help me that’d be wonderful because the corporate office isn’t answering!

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Disgusted X employee November 15, 2017 at 2:14 pm

Ps. Hire a cleaning company. Geez.

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Disgusted X employee November 15, 2017 at 2:13 pm

Worked at the Carson’s store in monroe mi ( store 159) . I come from being a manager myself with 2 certificates in Hospitality. I have never seen such rude staff and management. It’s terrible! Nobody knows what they are doing so they all have bad attitudes. I seen a staff member sell 5 Calvin Klein coats. Each were 250.00. She gave them to her for $50 each! Then Bonnie in HR, tells me I counted a drawer wrong when I didn’t even count it. Another employee did. Then she tells me that what I was wearing, they didn’t like. Funny , because I bought it from Carsons! What an idiot. At least my clothes fit over my a**. Hers certainly did not. BONTON stores, you are losing money because nobody knows what coupons are for what and override anything just so they don’t have to hear the customer get upset. That’s if they didn’t already upset them with their ugly non smiling faces. I refuse to work for a company that treats people the way I seen. Carpet is disgusting. Nobody cleans. I was embarrassed to work there and hoped nobody I knew saw me. Corporate, you need to do an unexpected show. Sincerely, a manager for over 10years. They need training! Send them to seminars!

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Shanna Wood November 14, 2017 at 1:50 pm

The worse company in the business. They need to shut down.

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Johnna Gonzalez November 2, 2017 at 1:49 pm

I placed an order for which it showed a price different at the checkout so I guess you guys have false adverstisement wanted to talk to your customer service people but they are so very rude.

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Jeni October 12, 2017 at 11:47 pm

Th customer service rep I spoke to was very rude. I had placed an order online the night before and it would not take my apartment number so I figured I would wait until customer service opened in the morning and call them. Well, I got a lady named Pat. I explained my situation and her response to me was…”I have never had this problem as I have always been lucky enough to live in a house and have a a real street address”. This was not only rude but also demeaning. This was my first online shopping experience with your store and it has not been a very good one.

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Marie Pardi July 22, 2017 at 5:49 pm

All I want now from Elder Beerman is to make sure my account number 2117 2000 0524-XXXX is closed. I did ask for it to be closed on July 21, 2017 through the automated voice after an hour of frustrating calling. I just want to be sure it is closed.
In all my dealing with department store credit cards I have never had such upsetting things happen starting with the year 2012 when an overzealous employee advised me to close my account and open a new one. I found out later she had been fired for doing this to get credit for opening new accounts… this started a two year period where I would get charged on both the one that had been closed and the new one. Same purchase… I really don’t remember how I finally got them to get it straight but for several years I didn’t use either card.
Fool that I was a few months ago I let the lady at the cashier account talk me into activating my account and it has been a horror ever since. So please please make sure my account has been closed. And make sure there is no other hidden account for which I will get another bill.
I got a bill the other day for $2.00 and I am sending a check to PO box 659813 to just finish with it and make sure there are no more charges. I never want to deal with the credit department of Elder Beerman again.
I don’t even want to hear another word about this. I just want to make sure its over.

sincerely
Marie Pardi
Findlay Ohio 45840

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Terry Smallwood July 11, 2017 at 3:22 pm

Could you please provide me with the name and contact information of the purchasing agent for your company? I have a product that I am sure would be a great fit for your company.

Thank you,

Terry Smallwood
513-288-XXXX

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Cynthia Morianti June 1, 2017 at 8:35 pm

Today I shopped at Carsons in Howell Mi. I returned a top and went into the dressing room
to try on some clothes. I was so totally DISGUSTED on the condition of the changing room.
The room was painted white Years ago and now the walls and door we’re filthy grey color. The old carpet was filfthy with stains. I didn’t want to try on some pants worrying they might touch the floor.
I’ve seen gas stations cleaner. The excuse is they only clean once on the weekends. Then she said maybe they can’t afford to remodel it.
Soap,and water is a good start, and they can afford a gallon of paint.
Maybe that’s another reason people buy on line and your stores are losing money.

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Donna May 12, 2017 at 11:07 am

I know people that work for Carson Pirie Scott – the employees are treating like crap, pay is below min wage, the store closes at 9:00pm, we are scheduled until 9:15 and are not release (yes we must be released) until 9:45, 10:00 or later. When a day off is requested (way in advance) the request is rejected – we all have families and lives! Corporate do you know what goes on? Do the stupid rules come from you or does each store manager make things up as they go along? There are NEVER enough associates scheduled to keep the store clean and the customers happy, by the way the stores are always a MESS, fitting room doors have holes why have any doors? Take care of the customer, clean the fitting room – how about you get a fitting room attendant – make sure people aren’t stealing, clean the floor, change the signs should the associates clean the bathroom? which are also nasty. Why can’t this coupon be used? why do they have coupons if they don’t work on anything? How about LP watch the people that are really stealing instead of watching the associates – LP is useless, never help when something is actually happening. It’s funny how everyone is called in when there is a store visit, suddenly the money is found to make sure the store is clean. Here is a suggestion – do a surprise visit and see what the store really looks like everyday. Have you heard of undercover boss? Try it. I don’t wand an update on my comment I know NOTHING will be done about it.

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Brian April 19, 2017 at 3:35 pm

A longtime Elder-Beerman customer with a complaint about Bon-Ton credit card provider Comenty Bank. A never received bill with another retailer represented by Comenty resulted in multiple calls and accusations over an eight day late payment. By their own admission, we’d never been late before. The customer service representatives at Comenty were rude and argumentative to the extreme. Complaints about Comenty have been filed elsewhere. I am leaving this comment because my experience with Comenty leads me to question if I have any interest in trading with any business who would choose to use a service so uniquely unqualified in customer service. I will give serious consideration to options before I choose to purchase from Elder-Beerman again.

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Kimberley February 26, 2017 at 12:13 am

I am beyond upset with your custermer service over the phone I was trying to place an order because the item I was placing was a different price then what it said in my cart. And she told me no because she has to go home we close at midnight I said you have to place the order in on the phone with you and she told me no so I asked for her manger and she hung up on me. How unprofessional then I go to call back and then it was closed so I could not place the order and the sales were over so I could not get anything. If these are the kind of people working for your company good luck. And I would also like someone to contact me back if not I will go higher up.

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SZ February 25, 2017 at 9:00 pm

My family has been shopping in the Dayton, OH area since moving here in 1995.
I just received 20% coupons in the mail. Not only will we not use them but we are never going to shop at any store under the Bon Ton umbrella. Silly you, you advertised Ivanka Trump clothing line. Had my husband and I not already washed our clothing just purchased at Elder-Beeman we would be returning it.
No problem for us, there are other places to shop that do not carry a Trump line.

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LOL November 27, 2017 at 3:14 pm

I’m sure they care SOOOOOOOOOOOO much about losing the $70.00 you’d spend in their stores LMFAOOOOOOOOOOOOOOO

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Dorothy February 9, 2017 at 1:10 am

I am 67 years old and my first credit card at the age of 19 was Carson Piriec Scott in Chicago, and I still have the account. I want to thank the Bon Ton management for not succumbing to the pressures of the obstructionists who want to make a political statement with the removal of Ivanka Trump’s fashion line in large retail stores. In my opinion this is as un-American as it gets. The large retail stores are dying and management decisions like those of Nordstrom and others who are mixing shopping with politics leaves us little wonder.
None of us believe the “numbers’ excuse.

Thank you Bon Ton for respecting ALL of your customers regardless of politcal preference.
Stay strong and you will reep the rewards.

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victoria samolyk January 6, 2017 at 4:04 pm

I walked into the local Boston Store today, looking to purchase a winter coat. There was quite an array of coats and jackets but when I saw the large number of Ivanka Trump brand coats, I walked out of the store. I would not buy anything with that name on it and would prefer to shop at a store that does not carry that brand of clothing.
Thank you.

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Jan December 19, 2016 at 10:30 pm

12/19/2016
Today I went to Eastern Hills Mall store in Clarence, NY. I shop at Bon-Ton a lot. I have so many rewards cards I don’t know what to do with them all. I ordered a Ninga Coffee Bar to be picked up. I shopped for other items got in line. When they went to get it the box was obviously opened and taped with little pieces of scotch tape. I wasn’t happy about it so the woman employee said well you don’t have to take it. This box was not even closed all the way because it wasn’t put in properly. It’s a Christmas gift. This woman looked at me like I was a jerk for wanting to check to see if it was all there. Giving me very rude looks. Not apologizing just kept saying you don’t have to take it you know. Really being condescending. The two cashiers looked like they were embarrassed. After she left I asked for the store manager to find out that the rude person was the store manger. The employees kept apologizing for her behavior. I know her last name was Hand. I want a response asap with something done about this! I shop at Bon-Ton all the time and if nothing is done it will be the last! Email me back with s response or I will go further!

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naidi December 2, 2016 at 3:46 pm

Yesterday was my worst experience in whole my life, I shopped Bon Ton for over 18 years here in PA,, use to be my best and first place to shop. Saturday Nov. 26, I spent over $3000 in camp hill store in gold and clothing. At the fine jewelry stand, for some reason the associate couldn’t run my MC for the two piece of diamond/gold (I don’t know why!) I had to make a check for over $2,100.00, Next day Sunday I came back to return the ring, the associate & the manager told me we can’t give you your money now because check has to clear, I said: look I’m traveling Tuesday I already booked, not sure when I will be back, it’s a holiday & the transaction happen at the closing time which mean you still have the check!! She said may be but I can’t go up and dig into the checks, we will call you Monday tell you when to come get it. Monday didn’t get no call so I called in at 10:45 am, I was told to come over, 10 minute after I got a call saying it was a mistake didn’t understand so I had over before close, the Ass. said she can’t give me the money for a year ago transaction!! I said it was this past Saturday! Oh sorry I thought.. . The same manager came down & said sorry I was there when they called you & told you when to come, no we can’t do nothing the checks take 3 days to clear, and we don’t know if the money is in. I told her if I call my Bank and have them talk to her, email copy of the statement would she give me the money she said yes I think I can talk to my counting stuff & give you the money. Tuesday I lost my flight, I want back to the store, same manager, was laughing Oh No, you lost your ticket but no we have to wait 5 days to refund you!! Didn’t you say 3 days ?, today is 4th day!! She said Nope I checked & no I can’t look or talk to your bank, sorry we can’t refund the money today. The store is closing now and we have to close the doors..!!! Basically kicking me out, I went home after I told her that this my last time buying fine jewelry from Bon Ton. The ring was 14k rose gold with diamond, looking at the value and quality of the gold & price it wasn’t worth $2,105.00…!
I skip Wednesday & I went to store Thursday, I did some shopping, I had an exchange which I tried to do before this night, didn’t find the right size. I took the size I want to the sales Ass. she look at the receipt and said Oh this is from last December we can’t do it, I explain what happen that I just want to exchange with the same thing same style/company and price! Oh no the one you want is on sell for 19.95 and you only paid $9.99!! I said I paid $19.99 because I had a $10 gift card, she said well, we can’t honor that, you still have to pay $9.97 if you want this! I said is there a manager? She walk away the register shooting out don’t you understand there is nothing we can do? Why didn’t you return it before!! She went up to the same manager, behind the racks they were saying that I don’t understand English!! Then walk up to me, & that manager again said to me while making sarcastic smile: no there is nothing she can do for you, yes this wasn’t a clearance item, but she can give you store credit for $9.99 the cash paid.. I said your are a store manager, I thought you can fix this since you are here I’m I going to get my refund today please? She said no I said Saturday!! What ?? didn’t you said last time is going to take 5 days after you said 3 days first? She said no I never said that!! I replayed there is a witness; she said they are all gone for the day, who’s gone for the day? I told her that I never had experience like this in whole my life. Looking at the Associate she said look give her that coupon & make it even exchange, the Ass. said No we can’t do it!! She is not a member & doesn’t have the coupon! Who told you I’m not a member? I said if you not exchanging than give me my $10 gift card back so I can get this & if a manager said it could be done why are you against that? She yelled at me: oh you shut your mouth I’m not talking to you..! What a great customer satisfaction guarantee from Bon Ton Store what a great place to shop without no discrimination, how rude they were both of them, no consideration, no respect and no manners ..
I was all shaking & frustrated I sat in my car in parking lot for 1/2 hour, I couldn’t drive back home right away. I called the Corporate the call center took note of my entire story and said someone will call the first thing in morning. Today is Friday Dec 2, I haven’t gotten no email or phone call from Bon Ton store or the Corporate. I hope everyone get a lesson from my experience, and if any one doesn’t believe what I just said I’m willing to provide names and copy of my transactions of that day. No more Bon Ton

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Linda Halperin November 8, 2016 at 5:32 pm

Corporate:

You have lost a forty (40) year customer. I even shopped at Bon Ton when I worked in the Purple Building in Milwaukee.

I realized I did not receive my charge bill. When I called to find out why I had not received a bill and the charge amount, I was told the amount – almost $500. I stated I would mail the check immediately as I did not want service or interest charges. Now, why would I have called if I wasn’t planning to pay the charges and clear the account? t was told that unless I opted for an electronic payment or went to a Carson’s store, there would be additional charges. I made a specific trip to the Carson’s store in Eden’s Plaza and wrote the check for the amount due.

I live in the northern suburbs of Chicago within 15 minutes of Macy’s, Bloomingdales, Nordstroms and your closer competitors: Kohls and Penneys. (And, by the way, Nordstroms wilI match all your makeup specials.) I doubt I would have received the same brusque treatment from those stores as I received from your customer service representative on the phone. There was NO customer service representative in the Edens Plaza store. The manager walked me to a phone to call customer service; after several prompts, I was told the same story. It seems your retail business and customer service is taking a far back seat to your “financial services”.

I have closed my account. Please remove my name for all your mailing lists and specials.

Linda Halperin
Skokie, IL 60077

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Kevin M October 22, 2016 at 7:40 am

I ordered this on the phone with the call center because your website was so slow. ( my web order went thru just as I placed the order with your call center ) the girl who placed the order messed up my Bill To & Ship To on my order I told her about it she and every person I have asked to change the Ship To said that they can not change it. I called FedEx to see if I could pick up the order at their terminal the answer is NO I just want the two shirts! They are sold out, I have asked when they get returned to your warehouse can the be reshipped to the proper address? I have not received a call or a email from anyone at Bon Ton and I have called and emailed over 10 times! the correct ship to address is.

Please Help !! I just want the two shirts I ordered.

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Lyla Mcdaniel July 25, 2016 at 3:05 pm

On 24th I bought towels because mine were fraying. Really didn’t want to spend the money but I did. Thought I was buying quality product. Today I washed them and already binding is loose & towel fraying. I should of spent less & went to Dollar General or Wallmart. I am a senior citizen on a tight budget…this is very upsetting. I wanted good towel for friends who come over, now in the same boat as I was before buying.

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kim July 23, 2016 at 1:46 am

As a spring, summer in minnesota, and no AC for customers or employees, 8 hours! during high heat index, we would rather as employees, go to our cars, for breaks, lunches! Austin, MN-Younkers can’t even do match foundations, !!! Customers sweating and leaving…the AC has never worked since I started, 7 out of 10 units outdated ac’s. ,old parts can’t be ordered?. HyVee is now landlord of Younkers. Customers see and feel, how would you feel if 110 heat index for 4 days., with no ac, and wear black, in front of a furnace, and respond to or sit in conference calls in a furnace? Our signs, wilting!
No excuses right? Results.
Cosmetic matching?

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Lori Eagle July 4, 2016 at 9:21 pm

My complaint is my daughter was injured in one of their newly remodeled bathrooms and we filed a complaint and they denied it so the case has been closed now. My daughters pinkie finger was shut in a bathroom stall door need up being partially amputated and broken. She needed 14 stitches and 2 weeks of wearing a cast and they feel they are not responsible for the injury. However we do we have hospital bills from this not counting the pain and suffering my 10 year daughter has went through the past 3 months. I am still fighting this.

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Anonymous November 28, 2017 at 9:51 pm

I’m sorry about your daughters finger but if she did that at a friends house would you sue them? Not sure how it’s bontons fault?

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Wan June 27, 2016 at 10:32 pm

glad to see I’m not the only one that was lied to and experienced poor customer service. still getting the run around. had to conduct the research myself. was told by FedEx that my package was damaged and was undeliverable. still waiting for my refund from Bon Ton. still waiting on an explanation from “corporate”. maybe all of us customers should file a class action suit. will send a shout out on Facebook.

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James Searles May 4, 2016 at 2:49 pm

I was recently a customer at Carson’s located in ClintonTownship, Michigan and it was the worst shopping experience I have ever had in my life. I arrived at the checkouts around 1:41pm and I waited in line for over 15 minutes the customer ahead of me had 21 returns from items she had purchased on line the sales associate was very slow and I think handled the situation wrong I feel she should have called another sales associate to help alleviate the traffic in that particular line eventually she asked could she help me and proceeded to ring my daughter’s purchase at the end of the purchase she asked my daughter for her identification which was fine but the previous three customers who paid for their purchases were not asked for identification. The salesperson whose name was Teresa Dobson tried to justify the situation by saying my daughter’s card was not signed which is true but clearly on the front it says debit card and with a debit card no identification is requires. I hope the fact that we were both African American did not influence her decision.

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Harassed Worker April 10, 2016 at 6:53 pm

I use to work for Carson as of this year, I quit that job. I enjoy customer service and I am very pleasant to others. Management is horrible in Illinois. No one seems to talk to each other in upper management so they take it out on the clerks that work there. The few workers that are there are so scared to complain for fear of losing their jobs and when management gets mad with you they tak you off the schedule.
If this is what Bon Ton is hiring at Carsons stores, no wonder turn over is so high in retail.
I don’t feel like coming to work to be harassed all day on my shift ridiculous!!!!!!!!!!

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Patricia Katulic July 18, 2016 at 12:40 pm

The employees in Rochester Hills, Michigan are being treated the same way. I don’t even complain about anything and yet I have gone 3 weeks with no hours the summer. I have been with the company 8 years and give great customer service. This is the worse “under-staffing” I have ever seen. Customers are complaining that it is hard to find someone to cash out. We’re expected to restock (no big deal), totally revamp the floor plans by moving heavy fixtures, help customers find products on the floor, scan and do mark down, and GOD forbid if we don’t get new charge accounts, put online orders for customers ( which is very time consuming) all the while that were are suppose to be at the registers ready for customers to be rung up.

I can’t pay my bills with no hours! I can’t believe that Bon Ton doesn’t care. Many managers ignore our suggestions to make the store better. It wouldn’t surprise me if they close the doors soon. They practically give away the merchandise IF customers can even figure out how to use the coupons.

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Karen February 16, 2016 at 7:21 pm

I placed an order on 12/15, or 12/16 of 2015. I got an EMAIL, saying my order had been delivered on 12/20/2016.!!!., NEVER KNEW THE POST OFFICE DELIVERED ON A SUNDAY!!!. ANYWAY, I CAlled FED X, BCAUSE, IT WAS A FED X TRACKING NUMBER, ON THE EMAIL…. (?????), WHY WOULD I GET A TRACKING NUMBER TO FED X, WEN THE POST OFFICE DELIVERED IT.??. SO, AFTER THAT RUN AROUND, I CALLED THE BON TON STORE, AND CARSON’S. THE RUN AROUND, THAT THEY ARE GIVING ME IS INCREDIBLE!!!!!!!. THEY SAY THEY WERE INVESTIGATING, NOW ALL THEY HAD TO DO, WAS CALL THE POST OFFICE, AND FIND OUT, WHERE THE HELL, THE POSTMAN DELIVERED THE PACKAGE….NO, INSTEAD, THEY FIGURE HE DELIVERED IT ON THE FIRST FLOOR, AND LEFT IT AT THE DOOR, WHERE EVERYBODY COMES IN AND OUT ALL DAY LONG.!!!, THAT I GOT THE PACKAGE!!. HAD HE RUNG MY BELL, AND REMIND YOU, I LIVE ON THE 3RD FLOOR, I WOULD HAVE GOTTEN THE PACKAGE!!..HE TOLD THEM HE DELIVERED IT, BUT HE DIDN’T TELL THEM, HE DIDN’T DELIVER IT TO ME!!!.. WE HAVE DONE A GREAT, GREAT DEAL OF BUSINESS WITH CARSON’S, AND I FEEL LIKE A PIECE OF GARBAGE, FROM THIS ORDEAL.!!!. BUT EVERYTYME I CALL THEM, IT IS A NEW EXCUSE!!…. THEY HAD THE NERVE TO LIE!!!!, AND SAY, THAT I CALLED BACK ON OR AROUND 1/14/2016, AND SAID, THAT I OPTED OUT OF MY CLAIM, AND A FEW DAYS LATER, I WANTED TO REINSTATE A NEW CLAIM!!!!. WHY IN THE HELL WOULD I CANCEL A CLAIM OF 708.00, WE’LL A LITTLE MORE THAN THAT.!!, WHY DON’T THEY INVESTGATE, THAT LIE AS WELL.!!. NO, THEY ARE COVERING THEIR OWN ASSES NOW.!!. AND ALL THE STRESS THAT THEY HAVE PUT ME THROUGH, I THINK IT’S TIME THAT I GO OVER THE BON TON STORES HEAD, AND CARSON’S. THIS HAS BEEN GOING ON SINCE DECEMBER 20TH, 2016. IT IS NOW 02/16/2016….. GET REAL!!!., AND THE PURSES THAT I ORDERED, WAS SUPPOSE TO BE GIFTS, FOR MY GRANDDAUGHTERS FOR CHRISTMAS!!!. BUT I WENT TO MACY’S, AND FOUND THEM SOME MORE PURSES,AND THEY WEREN’T UPSET, AS MUCH, AS THEY WERE. AND SOME OF THEIR, CUSTOMER SERVICE PEOPLE, DON’T GIVE A DAMN, ABOUT OUR PROBLEMS!!!. I GUESS THEY THINK, THEY CAN JUST TREAT PEOPLE BADLY, AND THINK THAT NOTHINGS GONNA BE DONE ABOUT IT…..!!!. THEY ARE SADLY MISTAKEN!.IF I HAVE TO TAKE LEGAL ACTION, SO BE IT!!. I’VE BEEN NICE FOR TOO LONG, CONCERNING THIS PROBLEM, AND NOW IT HAS GOTTEN WAY OUT OF HAND!!!.OH, BY THE WAY, I JUST RECEIVED TODAY A LETTER IN THE MAIL 2/16/16 A LETTER FROM THEM, THAT’S DATED 02/01/2016…. STATING THAT THEY ARE GIVING ME PROVISIONAL CREDIT, UNTIL THEY ARE DONE WITH THEIR INVESTIGATION!!!!. ARE U SERIOUS???!!!

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Tracy November 17, 2016 at 7:39 am

Interesting….I just had a similar issue in which got the run around and am being charged for $220.35 for two lamps I never received!

I am thinking the more stories like this – perhaps a class action lawsuit may be something to pursue.

Trying one last time through letters and documentation and then if no success will pursue legal means.

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S. Pickert January 21, 2016 at 11:41 am

I can’t believe it is this hard to speak with someone at the Corporate Headquarters of Bon Ton or Carson Pirie Scott. In researching for the number I have never see so many complaints.
I found out the hard way that Carson’s and BonTon had implemented a new return policy unknown to customers that they are not even mentioning. Funny thing is the store sales staff barely know anything about this policy “limiting” the number of store returns. Beware fellow shoppers, better make sure what you are purchasing fits right and is worth the money when you make the purchase, you never know if you will be allowed to return it. I had purchased 2 shirts literally 10 days prior and was not certain if they would match the suite I wanted them to go with. Once home, I realized the color were slightly different and they would not work, plus the material made my skin itch and cause a rash. I went to return them yesterday along with some shoes I had purchased. The sales person at shoes would only return my shoes, thus sending me off to a different register to return the shirts. I purchased a another pair of shoes with my shoe return and the sales person said to me “oh, there is a warning that printed on your shoe purchase, they have been printing off all day, I told my customers there must be a problem with the system. The warning is to notify you that we will only take back unworn shoes”. Okay that’s a no brainer. So I go to the next register to return the shirts where my return is Denied. The sales person tells me the computer states “Declined Returned, I have no idea what that means”. Then she just stands there as if I am going to accept that and walk away like an idiot. Really? I asked for a manager who came over and briefly told me it is a new policy on the number of returns one can have at one time. Umm Okay, so I returned a pair of shoes that day and now I am trying to return 2 shirts with tags on and a receipt. So I proceeded to ask for the Store Manager. She explained that corporate office hired an outside service to track returns and said I should have received a warning on my last return. I told her the only warning I received was telling me the store was only taking unworn shoe returns. Now mind you, while I have been standing waiting, I am looking around the register stands and there is nothing in writing stating there is a limit on returns. I called my Carson’s credit card number and the bank said they have never heard or seen anything about this. The shocking part was they would not even let me exchange the 2 shirts for a jacket I was going to purchase..

In the end, no one seems to know the exact number of returns you can have before you get declined. In calling the number on my decline notice which I was promptly informed they are not affiliated with Carson’s and was told I had 180 days in the “penalty box” and could not make any returns until then. As these Big Box Stores are worried about being extinct and trying to find new ways to bring and keep shoppers coming to the store and not purchasing on line. This return policy of them will definitely keep me from shopping there. With all the holiday shopping I do with Toys for Tots, Angle Tree, etc. This return limit is a joke. I can understand the limit if you have NO receipt, but when a customer has the receipt and is declined, it is completely ridiculous!

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jean July 7, 2016 at 12:14 pm

I am having the same problem and have checked and read everything on my charge account and nothing prohibits me from returning with a receipt
. I finally got a call back from the TRE’s customer service only to be told I have to write a letter, really how much time should be put into getting money back that is rightfully yours. I will be canceling my charge as soon as these returns are completed.

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Angie January 11, 2016 at 2:15 pm

Will NEVER order from BonTon again. Ordered on Black Friday for Christmas gift. Delayed delivery, wrong item received, returned this item. Called customer service several times, would not get the item until mid January. One rep hung up on me and the last time I spoke with a supervisor told them to refund the money. Looked at the refund and see they shorted me $8.95. Not sure why. Will order form AMAZON from now on.

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Karen January 1, 2016 at 12:43 pm

Congratulations to Ruff Hewn, now you’re just like all the rest! I am so disappointed as are others whom I know, therefore there must be many nation wide. Ruff Hewn had become a favorite, reliable brand. Wonderful practical clothing in desirable prints, solids and colors. And everything (that I’m aware of) made from 100% natural fibers. This was the main attraction, the selling point. Now only a few styles are all natural. The rest are blended with synthetics. So sad when a good thing sells out to the big chemical companies. I only ingest and wear organic and natural as do a growing percentage of our population. I can only hope this brand finds it’s way back to a natural product integrity.

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Sheila Dungan December 23, 2015 at 5:10 am

I will never shop at Bonton or Carson Pirie Scott again. I’ve ordered items on-line, they arrive, not as pictured or described on web-site. After so many returns, they refuse to accept returns. Cancelled an order, billed for it, but never received it. Disputing the charge with Comenity-Carson’s.

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Chris Thomas December 21, 2015 at 8:07 pm

It is now 10 days since I placed my order for which I paid $19.95 for 2 day delivery. I placed numerous calls (you can see if you look up my order number) to Bon Ton Customer Service and while the folks that answered were friendly NOTHING was done to help me. On Saturday 12/19 I was assured by a women in Customer Service (I wish I had her name) that she would see to it that the item I ordered would be delivered to the Johnstown, PA store so that I could pick it up today at 5:00PM. Guess what….she lied!

Unbelievably my Fed Ex Tracking number now shows Wednesday 12/23 (I paid for 2 day delivery way back on 12/11) as the expected delivery day. Since this was to be a Christmas gift for my wife and I have absolutely now faith that it will actually ever be delivered I purchased a similar item this evening from one of your competitors. Should FedEx attempt to deliver the Bon Ton order it will be refused. I expect a full refund by Bon Ton to be issued to my credit card immediately and a conformation emailed to me that the credit has been issued.

We have been loyal BonTon shoppers for years but clearly it is no longer the fine store it was just a few short years ago.

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Tanisha December 18, 2015 at 4:52 pm

Will never shop at any Bon Ton related store again. Purchased a tee pee tent 11/30… It arrived damaged. I sent it back and was told a new item would be reshipped. The next day, I received an email, stating my “refund” was processed.. I did not request a refund, however, the item was no longer available, once the warehouse went to package it. I called customer service and was told, there was a mistake and the item was available and would be reshipped, after I reordered it again. Apparently, I had to do a new order, in order to receive this item. Well, guess what, I called back to place the order and was told the customer service rep had given me false information and the tent was not in stock. What a mess. No one apologized or accommodated me. My niece and nephew really wanted this item. Bon ton is terrible and I’m done shopping at affiliated stores. Very frustrated customer.

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Amber September 28, 2015 at 9:18 pm

I ordered almost $300 worth of items online and they sent it to me in three shipments however when I received the second shipment which was the most important clothes they sent the right label with the wrong merchandise. Its taken them literally 30 days to provide a refund and I have spoken to numerous supervisors that assumed that the clothes weren’t avail to begin with which was a lie b/c if that were the case I should have never gotten the another customers clothes. Another customer to this day has stolen goods and bonton refuses to assist. This is the worst company to ever by anything online with. I have responded to media inquires regarding companies who don’t do right by consumers. Corporate has yet after countless request to contact me back. I see more of their department stores in upstate going bye bye lets continue to see that happen.

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Naser September 1, 2015 at 10:35 am

I purchased a pair of shoes for my Husband on July to 23. They were ordered online. I gave them to him on July 15. He wore them two times and someone stepped on the side of one of the shoes and tore the side out. I returned them to Washington Pa. store, not for my money back just another pair. The sales girl had to call a manager. Her name was Terry. She told me those shoes were worn a long time and there was dirt on the bottom. I would have ordered slippers if they were just going to be worn in the house. She was very nasty. I have been a loyal Bon Ton shopper for years. I didnt deserve to be treated that way.

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Barbara Hunter October 21, 2014 at 7:36 pm

Hello,
On Saturday 10-18-14 I interviewed at the Galleria Mall location in Johnstown about a p/t seasonal position. I was waiting to receive an email with info on Monday 10-20-14 to fill out to start employment on Wednesday 10-22-14. I never received the email so I assume that I was not selected for the position after all so I will accept a job at another retail establishment. I thank you though for your time and consideration! Sincerely, Barbara Hunter 814-341-XXXX XXXX Frankstown Road Johnstown PA 15902 🙂

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