Texas Roadhouse Corporate Office - Corporate Office HQ

Texas Roadhouse Corporate Office

How would you rate your experience with Texas Roadhouse ?

[Total: 72    Average: 2.2/5]

Texas Roadhouse Corporate Office Address

Texas Roadhouse
6040 Dutchmans LaneSuite 200
Louisville, KY 40205

Contact Texas Roadhouse

Phone Number: (502) 426-9984
Fax Number: (502) 426-3274
Website: http://www.texasroadhouse.com/
Email: Email Texas Roadhouse

Texas Roadhouse Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Texas Roadhouse Executives

CEO: Wayne Kent Taylor
CFO: George Price Cooper IV
COO: Steven L. Ortiz

Texas Roadhouse History

Texas Roadhouse was founded in Clarksville, Indiana in 1993 by W. Kent Taylor.

Taylor had previously started a restaurant named Buckhead Hickory Grill in 1991 but problems with the partnership caused him to look for investors and start over.

By the end of 1999 there were 67 Texas Roadhouse restaurants

In 2004 the restaurant chain went public, trading on the NASDAQ under the symbol TXRH.

Most restaurants offer line dancing and waiters and waitresses must learn line dances to popular songs in order to entertain diners. The restaurants are known for their free buckets of peanuts on the tables.

Texas Roadhouse has more than 400 owned or franchised locations in 48 states. The restaurants have a Southwestern theme and serve ribs, steaks, chicken, pork, and seafood entrees.

Texas Roadhouse has 45,700 employees and had $1.42 billion in revenue in 2013.

Texas Roadhouse FAQs

Question 1: What is the phone number for Texas Roadhouse?
Answer 1: The phone number for Texas Roadhouse is (502) 426-9984.

Question 2: Who is the CEO of Texas Roadhouse?
Answer 2: The CEO of Texas Roadhouse is Wayne Kent Taylor.

Question 3: Who founded Texas Roadhouse?
Answer 3: Texas Roadhouse was founded by in .

{ 33 comments… read them below or add one }

Rick April 25, 2019 at 11:45 am

We love Texas Roadhouse. The problem is we moved to Florida from Illinois. Closest one is an hr away in Ft Myers. We need one in Cape Coral. Our area is booming. Check out Pine Island Rd. Building like crazy. We only have Bubbas which is packed every night but it’s no Roadhouse. If I was younger I would do it.

Reply

john johnson March 21, 2019 at 3:29 pm

17 Mar 2019, 8PM. Call AHEAD is Phoney!! Does NO GOOD to Call Ahead, Fayetteville,NC, When You’re Still Put at the End of the List when You Get There!! Bad Enough, Couple of the Bus Boys, Wear the Pants SO Low, Their Crack is Visible.. Nasty & Disgusting.. ?? Dress Code or Company Representation Not Important! Manager Doesn’t Care!!

Reply

Brian Burch March 15, 2019 at 9:24 pm

My wife and I have had nothing but bad experiences with your Owensboro location pick up orders I mean McDonald’s gets my order right most the time you guys never get my order right and I’m done I just wanted to let you know your order pick up is the worst in town and I’m done waisting my money

Reply

Rashauna Roman December 29, 2018 at 7:23 pm

My family and I chose to dine in at TRH located at 1579 W. Kroger Center blvd. this evening. We started with calling in our party before arrival, to allow time for preparation. Within 10 minutes of our arrival we were seated by the hostess. We were assigned to Tara for service. Our dinner was nothing short of outstanding! We had a large party and Tara ensured all orders were accurate, all food request were noted, all checks were accurate, all drinks were filled, and extra bread was given in a timely manner. Thank you Tara. We it is not often we visit a restaurant as a large party and enjoy it as much as we did this evening. Outstanding service. Keep up the good work!

Reply

michael mullins December 8, 2018 at 10:08 am

i have aproblem with texas roadhousw but after reading all the probems ,i can see they dont care about cusyomers and io be wasting my time

Reply

Ryno January 3, 2019 at 10:51 pm

Learn how to spell You damn Hero

Reply

Danice Justice July 29, 2018 at 12:57 am

On July 28 at 6:57 pm I called in my order. I’m disabled so I always choose curbside service. I sat in my car and watched employee after employee walk out and go out the building for smoke breaks. They saw me sitting there when they walked by and they saw me when they walked backed by going back into the restaurant. At least 15 employee’s if not more. I called from my car and the hostess answered the phone and I told her that I had been waiting for almost an hour for my food. She took it upon herself to find out what was going on. I still don’t know why my order took so long. But my receipt said that I received my order at 7:55. Two minutes shy of an hour for the order. I have the time on my cell phone to prove when I called.

Reply

Albert February 26, 2018 at 4:08 pm

Saturday Feb. 23rd. I am a 83 year old grandfather who took a party of 12 to your location
in Ft Smith Ar. on this date to celebrate two grandkids birthdays one 12 years old the other
18 years old. I ordered a ribeye steak medium rare and a marg. with a half rim of salt. the
steak was well done and extremely salty and the drink rim had no salt . I did not say anything to the waiter until after I had paid because I didn’t know at the time three of the other adults in our party had similar problems with their food but didn’t tell me until I mentioned how my order was until after we had left . There was other problems with part of the sides to the meals.

Reply

Ronnie L Eaton November 30, 2017 at 5:58 pm

For many years now I have been a loyal customer at TRH , I have been to over 20 restaurants, I am a business owner and take many friends there and have had many company get togethers at TRH many times in the past my order was bad or someone with me had bad problem with food or service the mgmt tries to rectify the matter, but enough is enough, today I went to TRH and was told there would be a 15 minute wait, but everyone that came in after me was seated, I took pictures of parking lot of which had a total of 36 cars in whole area,I was going to treat my family and employees there again for Christmas Holiday, but I feel this would be a fiasco , Since There is Logans and Longhorn restaurants I must plan for future visits there ,seen a lot of Steak houses go out of business in my day and if things aren’t change I can see you added to that list, maybe not some locations but the Alcoa TN location has many dissatisfied customers , Guess one location closing don’t matter much to a large corporation

Reply

Julie Hope September 28, 2017 at 5:17 pm

Texas Roadhouse
To Whom it concerns:

Good Afternoon,

This statement is provided by Julie Hope, administrative assistant, for Texas Roadhouse located at 200 Manhattan Town Center Manhattan, KS. Ms. Hope is being wrongfully discriminated against by her direct supervisor, Fred Wenzel. Managing partner, Mr. Wenzel’s discrimination is creating a hostile work environment for Ms. Hope. How do you intend to ensure this undue hardship is rectified for Ms. Hope and all the employees working under the supervision of Mr. Wenzel?

Ms Hope is confident in asserting her legal right to work in an environment free from illegal discrimination and harassment. Ms. Hope is a grateful, college graduate and like you, understands the gravity of this matter. Thank you for ensuring that the proper resources, time and attention are utilized in coming to an agreement to professionally resolve this hardship endured by Ms. Hope.

Thank you.

All the Best,

Julie Hope
freshairjayhawk11111 st gmail.com

Reply

Melsena Stowe September 28, 2017 at 5:30 am

I went to the Texas Roadhouse in Lawrence Kansas and my experience was horrible. I had told the waiter to split the check for mine and my boyfriend meals. Do he did and then I changed my mind and told him to just charge both to my card. The first bill that came out was 59.44. He charged my card 71$. Then the female manager came over and had an excuse for doing that.?? And then my card was charged again for 74$. And my whole bill was 94$ so she explained to my boyfriend what had happened and never once looked at me only him. And was flirting with him so I got up to go to my car and she laughed as I was walking away. She had said to my other half that my money would be back on my card at midnight and it never was

Reply

Shelly Smith September 23, 2017 at 10:37 am

We recently went to the Texas Roadhouse, located on Cranberry Road, Westminster, MD, and we have noticed that this restaurant has been very neglected as far as its cleanliness. We sat in the waiting area for a great amount of time and noticed all of the filthy dirt, dust build up, and cobwebs everywhere. Dust build up and cobwebs was all over the duct work pipes in the open ceiling and all over lights and the computer monitors in lobby. Long cobwebs hanging off the stuffed animals that hang throughout the restaurant. The young ladies that are employed at this location do not pin their hair back properly, so you can see that their hair is falling in the fresh baked rolls, as they carry them to your table. I know that most people are not even aware that they are possibly eating dust, hair, and cobwebs. You know that this stuff is floating thru the air in the restaurant and landing in their plates. Also, restrooms are not being properly maintained as far as cleaning. Most men that come out of restroom were seen wiping their feet off on a rug. My husband said there was water on the floor and the smell of urine reeks in the Men’s restroom.

I wrote and email on 09/19/2017 complaining of all of this, and a Manager by the name of Dave called me and I talked with him about everything that my husband and I have seen at our recent visit’s. He told me that he saw everything I had mentioned in the email, and that he and his team were cleaning it all as we speak.
Well my husband and I went there on 09/22/2017 for dinner and we were only in waiting area for no more that three minutes and noticed that nothing had been cleaned at all. Same dirt, dust, and cobwebs everywhere in the same places. They never touched a thing. I immediately told the hostess that we were not staying, and we left. I will be contacting the Health Department about this Texas Roadhouse. Very disappointed and disgusted, and will not go back until this place is cleaned up and inspected properly.

Reply

Rico Enriquez September 18, 2017 at 11:52 pm

wanted to let you know about a tough experience that me and my family had at Bubba’s 33 in Odessa Texas tonight. We had to wait an hour and 1/2 for our food to get to our table once we had placed our order. This was very frustrating for us because we had children with us and we didn’t expect to wait that long for food. We have never eaten at Bubba’s before. I feel that the wait time was beyond extreme. We asked to speak to the manager to see if some of our meal could be comped and she would not even consider it. She was indifferent and treated us as if we were a problem she wanted to get rid of. I am a Marine Corps veteran & I am an honest person. I have no reason to lie to anyone or exaggerate anything. When I tell you that the service was horrible you can know that it is spot on the truth. I payed full price for an hour and 1/2 wait time. That’s ok and I don’t mind paying full price at all. It is not my goal to get anyone in trouble at Bubba’s but the truth is the truth and there was hardly any customers in the restaurant. My family and friends felt like we were ignored and no cared at all about us. I will make sure to leave ratings on social media that are fair and I plan on contacting the Franchise corporate offices to let them know about our experience. If your evening manager would have treated us fairly and comped some of our meal there would have been no problem. However, she was indifferent to us and treated us like were a nuisance.

Rico Enriquez

Reply

Bonny Austin August 24, 2017 at 7:05 pm

My daughter in law and I ate at Texas Roadhouse in Clarksburg, WV, last Friday, Aug 18. A woman whose daughter was ill, vomited as they ran down the ramp opposite the bar turned right passed our booth and on to the women’s room. This in and of itself is not the restaurant’s fault. However, what happened next is. A 3 to 5 minutes, a woman employee came and stood in front of the 1/2 bar wall across from the ramp. There was vomit on the ramp and again next to our booth if not other places on the way to the women’s room. The woman employee explained to some of the waiters to watch out and pointed to the vomit. They then stood and talked, laughing and pointing. While they stood there the hostess came back and forth through the vomit with customers. There was a trail of vomit from our booth to the area between the bar and the restrooms. No one was stopped from going up or down the ramp and that vomit. One waitress kept gagging at the sight and smell of the vomit as she passed. About 10 minutes in, a waiter put a wet floor sign between the 2 vomit spots at the corner of the ramp rail. It was still another 10 minutes as people walked through the vomit, before a waitress showed up with a mop and pail with nothing but water. She mopped by putting the mop in and pushing the vomit around diluting it on the ramp. Then left. The pail was placed across from our booth on the other side of the vomit. I then asked for the manager and asked when they planned to clean up the vomit in front of our booth. I was told to hold on they would get to it. Eventually, a waiter spent 5 minutes trying to figure out how to put a mop head on the mop, then again in the pail of nothing but water, mopped the vomit in front of us. No other place (like the trails of vomit, were cleaned.) No sanitizing agent was used. Nothing to state the floor was wet was left behind.
I filed a complaint with Texas Roadhouse online. Keith the general manager told corporate that he left me a message. Funny, my number was correct but no message on my voice box and no phone number on my list. Headquarters wasn’t much help either. They will let Keith know I didn’t get his message.
My suggestion to patrons is look at the floor while you are walking and do not wear open toed shoes or sandals!

Reply

Bonny Austin October 8, 2017 at 7:50 pm

After talking with Texas Roadhouse Headquarters, Headquarters and the Clarksburg restaurant reviewed my comments/concerns. In Oct 5, 2017, I returned to the Clarksburg location. What an amazing transformation! It is now a model location for the values and missions for Texas Roadhouse. Please accept my kudos for a job well done

Reply

Ginny Gregory August 19, 2017 at 3:05 pm

Well, we just went to Texas Road House in Rock Hill for the last time. It was pretty bad. The steaks were not good at all. Mine was a 10 oz. ribeye that looked like a 6 oz. and had so much spice on it I could not even taste the meat. My wife ordered a 10 oz. ribeye and got a small filet. We ate them anyway. The potato and salad were pretty good. My wife’s Mom had to reorder her steak because it was well done and dried out. We waited almost 30 min. on her steak and when she got it, it was dried out more than the first one. My wife’s step dad only ate a few bites of his steak. They said they would take $17.00 off their bill if she would not take the steak with her. We paid our bill and left a tip and will never go back again. The place looked like it was being run by a bunch of college kids. This was one of our favorite places for many years. I guess all things change.

Reply

Ginny Gregory August 19, 2017 at 3:09 pm

We wont be going back either, darn, i will have to cook at home .but i wont be taking lessons from Texas Road House. They need to be retrained, I was shocked at the managers bad attitude, trying to explain to us how they cook steaks, like that’s the first time we had ever seen a steak, lol A lot of people getting ripped off, what a shame.

Reply

John doe July 30, 2017 at 6:22 pm

Need to have ur etown store looke into for sexual harassment from the manger to the girl employees

Reply

Tonya July 10, 2017 at 1:41 pm

We go to Texas Roadhouse in clarksburg wv all the time but yesterday we went for lunch and my husband was eating a salad, bit down on something and pulled glass out of his mouth. I tell the manager and they act like it’s an order that’s messed up. NO it was glass in my husbands mouth. They act very unconcerned, we fill out papers in case he goes to the dentist and he needs to because his tooth is bothering him. I go round and round with the Roadhouse we was at and the corporate. If he wants to go he has to pay out of pocket first then they’ll pay him back. This is not right. No one seems too concerned. To top it all off he was gonna have to pay for his steak he couldn’t eat and I told them I was not. I will not be back and will tell everyone about this. Very unprofessional.

Reply

Samantha June 9, 2017 at 5:53 pm

I have been a loyal customer of your Marietta, GA restaurant for years. The last two years I noticed that everytime I order the salmon the salmon is barely grilled and bright pink inside (uncooked). I have talked to every manager on duty, and all recognize that is a common issue due that the person who grills the salmon, follow directions of cooking it pink or medium no matters what the ticket says. 8 months ago one of your managers also told me that if I wanted ny salmon cooked, it wasnt enough to say ” well done” that i also needed a manager on duty to notify the kitchen, otherwise it will never be cooked to order. I kept complaining everytime I visit; the last time the manager promised me that it wont happen again, she gave me a voucher and sure enough, I came back 3 months later and my salmon was finally cooked.
Today, I went back to you restaurant, I ordered my salmon well done, when the plate arrived the salmon wasnt cooked. I went to speak to the manager on duty “Nicole” and I told her about the situation and what was promised to me, she did not wanted to hear it, and cut me off and told me ” i did not promise anything but I can fix it” she grabbed the plate and let me talking on my own.
5 minutes later she arrived at my table and told me “cut it to see if it is right” and As soon as i open the fillet, nothing was done, the fish was still pink. She never apologized until I mentioned her that her attitude wasnt good and that she did not even say she was sorry- she acted like she did not care sinkig her chin into her face and acting like She dis not know what I was talking about, and took the fish back to the kitchen.
Then Ms. White came to my table with the same careleas attitude, she just came to tell me not to bother to complaint, because if I do it, I would still have to talk to her.
How difficult is to get food cooked when you are in the restaurant business and you specialize on meat? How difficult is to train your kitchen manager and grillers to measure temperature on the meat and to read the ticket to see how needs to be cooked?
I am honestly completely done with your chain and in particular that location. You have placed spoiled millenias with ZERO customer service skills to run your operations, and people who only persue a paycheck and no a career.

Reply

wendell gasparac June 3, 2017 at 7:18 pm

6/3/2017 me & my wife went to portagetexas roadhouse they use to honor expired coupons from receipts on back of grocery receipts all other managers previously honored them we have been going there since they opened the manager that was working there today was very rude & ignorant if this is the way the manager treats people we will take our business somewere it will be appreciated we decided after being a steady customer we will not go there anymore the manager said he would only honor in house coupons only which were donation coupons with certain limitations
ps/ spent a lot of money here with friends & family (no more) also noticed they are losing a lot of business probably due to management

Reply

Tyeka Guidry May 27, 2017 at 11:41 pm

Texas Roadhouse
Hiram, Ga location
Highly disappointed
The manger Krystal Sponsel wanted us to leave because she wanted us to move from table where one of her servers sitted us. She was also very rude and ugly.
She escorted us out the door and kept talking

Reply

bob h. April 5, 2017 at 9:34 pm

i have been going to texas rd.house since they have opened in indianapolis in. and have had very few problems, with service or food. when i have had a situation they have always taken care of me and my guests. management makes the difference in any business. im sorry and surprized to hear all of the problems that others have had at other texas rd. houses. i hope that the crop. office will do the right thing and honor thier customer.

Reply

RD Olsen April 5, 2017 at 12:07 pm

I forget to click your update button and would appreciate any feed back as to my previous comments.

Reply

RD Olsen April 5, 2017 at 12:05 pm

I had the worst experience at Texas Roadhouse in St George. We waited 1:45 minutes to get 1/2 of our order and then we waited another 15 minutes to get the rest of our order which was wrong. The sweet potatoes was not cooked, the hamburger was a burnt and look like it had been rewarmed. There was 4 groups of people that left the restaurant that sat by us that had the same experience. I think that dancing girls is less important than getting customers served. I will say the steaks that we got was great, but everything else was terrible. The manager tried to very understanding , however if you don’t know what is going on you can not fix the problem. I would be worried about your business when you start having people leaving your restaurant during peek seasons and going to other restaurants in the area. It seems that this has happened about 3 times to us in the last 6 months when we have a party of 6. The waitress tried her very best to accommodate us, but she is limited either by you don’t have enough help in the kitchen or just bad scheduling of help. I hope you can get this fixed in the future, or you will be closing, just like a couple of other restaurants in the area has done.

Reply

C. Horton March 18, 2017 at 2:43 am

3/17/17 great service tonight, Two Notch, Columbia, South Carolina! Thank you for A pleasant, clean, and very friendly service! “Destiny ” our table was kept and clean! Food was perfect! Our best visit so far! Great team!

C.Horton

Reply

Sparton March 17, 2017 at 4:21 pm

I have called and left 2 messages for corp to call me, since you can only leave a message. 3 other people in our party of 20+ have left messages, and absolutely no response to any of us. What’s the problem? No wonder your manager Jeremy Taylor @ the Sevierville Tn location treats customers like crap. He knows the corporate won’t ever find out about, it or do anything about it! Very poor!

Reply

Jeff Wilcox February 6, 2017 at 12:36 pm

We went to Texas Roadhouse last night(2/5/17) for my sister’s birthday, she loves the place. We arrived a little before 6 p.m. with six in our party. We were informed by the lady at the counter that they had been slow earlier so they shut down half the restaurant and then they picked up business, so the table that would seat us all was being occupied and that she would ask the manager about opening up the closed area for us to sit. The manager Chris Spillman said no.
We waited over 45 minutes just to be seated. As we waited we noticed there were some tables that seat it for people open, my question is why couldn’t they have pushed two of those together to seat us? We have been to this Texas Roadhouse multiple times( Kirkwood Missouri) and have always had the manager come over and asked how everything was but this evening we never saw him.
It wasn’t like it was a cheap meal( the bill was right at $117).
I would like someone from Texas Roadhouse corporate office or a district manager to look into this and contact me on the reason why the manager I feel was so rude.
We have all discussed this in length and have decided that maybe we will try another restaurant for family get-togethers and celebrations.

Reply

Anita Rocha January 1, 2017 at 6:45 pm

Posted on Yelp: A group of 12 of us went to Tracy Texas Roadhouse for lunch. The food was good, I have no complaints about that .. but .. after we paid and were back at work looking at the receipt to divide it up, we noticed they listed 13 people in our party and charged us for 13 meals and 13 drinks. Yet they only brought out 12 meals and 12 drinks. I called the restaurant and spoke to both the manager on duty and the waitress and explained the situation. They asked me no questions (I mean absolutely no questions .. when were we there, what did we order, which one was wrong, etc) and do not act one bit surprised (they acted like it was commonplace). They did credit me for the extra charges but I can’t but think it was done on purpose because 13 people, 13 meals, 13 drinks but only 12 meals and 12 drinks made it to our table. I also can’t help but wonder how many times this has happened and the customer didn’t catch it. I called Texas Roadhouse Corp but was told they couldn’t help me because the restaurant belonged to a franchisee. They gave me a number to call, I did. Someone was supposed to call me back within 48 hours. It’s now been 3 weeks but no one ever called. I guess they just don’t care. If you eat at the Tracy Texas Roadhouse, you’ll like the food but watch your receipt carefully to ensure you’re only charged for what you should be.

Reply

Genoveva Amezcua October 29, 2016 at 2:53 pm

I apply for a job in the Goodyear Arizona store and I go a call for a interview and the manager was very nice and she said I have to go for a second interview with a manager name Tia Thomson and I go and talk to her she was mean she asked me why I apply for the server assistant job she said that they also have other positions like cleaning the bathroom and mopping the floor and she said we have more interview to do I give you a call she never call i thing she don’t like the color of my skin i can believe that a big company like you guys discriminate people like that she makes me feel really bad.

Reply

Rose August 18, 2016 at 8:05 pm

i purchased a gift card at Christmas for a friend because he liked prime rib. Since then we have gone on seven different occasions and called on other times to see if they have prime rib. We were told only on Friday and Saturday. The last time was on Friday and no prime rib. This was at the Quincy, Il business. Why is it on the menu if they never have it. It’s been eight months. They can’t be out all the time.

Reply

Bob Otte September 8, 2015 at 1:40 pm

I have been to the Texas Roadhouse on many occasions. The store that I go to is the Stapley and US 60 in Mesa Arizona. There is a service manager there named Jannelle who has to be one of the rudest employees I have had the unfortunate pleasure to know. The restaurant was somewhat busy but not to the point that I could not be seated. I was told I would have to wait, and about 15 minutes later I walked out the door. Too many other restaurants in the area to put up with this. I did talk to the general manager and he was not happy. I do not know if he did anything about it as she is still there. If she worked for me she would have been out the door as you do not treat any customer in this manner.

Reply

angela helms April 28, 2014 at 3:31 pm

my family and I dined at the Texas road house on south Florida Ave. Lakeland, Fl. My husband and my daughters dinners were fine, however mine on the other hand had to be sent back three and I was not happy, my steak was cooked wrong, and my sweet potato was as hard as a rock and each time it wasn’t cooked right to perfection. I finally gave up complaining and just left. The staff was kind. it was not a very nice dining experience. Considering how much money we spent. Just thought you should know. Sincerely Angela Helms.

Reply

Leave a Comment

Want to make sure Texas Roadhouse sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: