Teleflora Corporate Office - Corporate Office HQ

Teleflora Corporate Office

How would you rate your experience with Teleflora ?

[Total: 7    Average: 1.6/5]

Teleflora Corporate Office Address

Teleflora, LLC
11444 West Olympic Boulevard
Los Angeles, California 90064

Contact Teleflora

Phone Number: (310) 966-5700
Fax Number: (310) 966-3666
Website: http://www.teleflora.com/
Email: Email Teleflora

Teleflora Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Teleflora Executives

CEO: Jeff Bennett
CFO: Jim Talarico
COO: Debbie Listman

Teleflora History

Teleflora was founded in 1934 by Edwin Douglas. The original name was Telegraph Delivery Service. Today, Teleflora is the world’s largest floral wire service in the world. The company provides flower delivery services around the world. Teleflora has offices in 20 countries and has more than 3,000 employees. The company also has 15,000 florists who are members.

The company acquired FlowerBuyer.Com in 2013, which was one of the largest wholesale flower buying services in the world. The company is privately owned by Lynda and Steward Resnick, who purchased it in 1979 for an undisclosed sum.

Teleflora is known for their creative ad campaigns that are featured on Super Bowl ads and on billboards located in shopping malls and bus stops. The company works closely with local florists to provide flower deliveries for weddings, birthdays, mother’s day, funerals, and more.

Teleflora FAQs

Question 1: What is the phone number for Teleflora?
Answer 1: The phone number for Teleflora is (310) 966-5700.

Question 2: Who is the CEO of Teleflora?
Answer 2: The CEO of Teleflora is Jeff Bennett.

Question 3: Who founded Teleflora?
Answer 3: Teleflora was founded by in .

{ 11 comments… read them below or add one }

Lisa C July 17, 2018 at 4:20 pm

I placed an order for delivery 7/16/18. On the afternoon of 7/16/18 I receive an email to call telaflora because there is a problem with the order. The first young man I reached said they could not deliver until 7/17/18. I said it was for a birthday which was 7/16/18. His response was, “place a call, wish the person Happy Birthday and let the flowers be a surprise when they are delivered the next day!” I said no that is not what I paid for, and asked to speak to a manager. After holding for 12 minutes I was transferred to Rachel. She told me they would refund 30% of the cost and would include a note of apology. I explained to Rachel that her website said they would be delivered 7/16/18. If they could not deliver 7/16/18 they should not have accepted the order. I asked for her manager, and after 20 minutes on hold she said there was not one available, but I would receive a call within 24 to 48 hours. I explained this call would not help get the flowers delivered. She then said she would refund 50% of the cost and send the flowers with an apology in addition to me getting a call in 24 to 48 hours. I then received an email that I need to pick a different choice arrangement because the one I selected was not available. Then instead of communication from a manager, what I received instead was an email on 7/17/18 that they were cancelling my order because they were unable to locate a florist in the area. The money however is still gone out of my account, and not information on how to obtain a refund. No flowers, hours on the phone but they still have my money.

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Rebecca Hill February 2, 2018 at 9:09 pm

Ordered housewarming flowers for my son and family. Ordered popular bouquet. Paid for premium upgrade. What they received was probably not as nice as a crummy grocery store bouquet for $6.99. Paid $60. Requested delivery for Feb. 2nd. Didn’t arrive until 6:30/PM and a pathetic bouquet. Will NEVER, EVER use Teleflora in the future and will be absolutely sure to let everybody I know just how bad this purchase was.

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Brian January 8, 2018 at 10:26 pm

I’m beginning to believe this company is more about scamming people out of their money than customer service. I ordered an arrangement ,it was never delivered I was told someone named BRIAN signed for it at the hotel,the hotel said they have no BRIAN there to supposedly sign off on a delivery,have called several times,was told they’ll call the florist,who apparently is never open,was told they would give me 50% off my next order,which is useless to me because there are no teleflora florists in my area,I think I can guess why. I will never use this company again,and will tell everybody that they are scammers who don’t give a crap about customer service or the customers.

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Sommer Adams January 8, 2018 at 3:16 pm

We ordered flowers for my mother in law’s birthday, which was on 12/17. They did not arrive. I called that evening and after talking to two reps who could not understand me due to their language barrier, I was promised a delivery the next day with a note of apology.

12/18 – the replacement flowers never came I was promised a delivery for the following day, a note of apology, and a partial refund.

12/19 – replacement flowers never came. I was told “this time” they’ll use a DIFFERENT florist and the would email me confirmation of the delivery the following day.

12/20 – replacement flowers never came. I called and was told they were signed for (she did not sign for them and was not home at the time of the alleged delivery) I was promised a redelivery on 12/21.

12-21 – again, replacement flowers never came. Again, teleflora assured me they had been signed for. My mother in law did not sign for them, nor did anyone else at her address. Finally I just gave up and asked for a full refund. I was assured I would have it within 2-10 days.

1/4 – No refund. I emailed and was told the funds would be returned on 1/5.

1/8 – Still no refund. I’m filing a dispute with my card company because Teleflora has clearly taken the money, offered no goods or services, and refuses to give it back.

I’m pretty sure this is just an internet scam. Maybe Teleflora used to be an actual business but it has been taken over by a call center overseas and all they do is steal. And give mothers in law one more reason to dislike their daughter in law.

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Teresa Winston November 27, 2017 at 2:49 pm

I placed an order last week for delivery November 25th 2017. As of today the order has not been delivered. I’m very upset and frustrated because of this. The only opportunity that I had to put a smile on someone’s face on their special day has been ruined. After emailing and returning a call back to your customer service, it seemed that no one really truly, generally cared. After reading several other complaints, I am now finding that I am not the only one who has experienced dissatisfaction with your services. If the flowers are not delivered today, I would like my money returned back to me and my account immediately. If this does not happen, I will be forced to seek legal counsel in this situation. If you’re not able to meet the commitment then maybe you need to close your doors.

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Nancy Nadrich September 27, 2017 at 7:36 pm

Teleflora sent a replacement for the flowers that were not properly
delivered on Monday. I got someone in Customer Service this
morning who understood the Company policy when this happens,
and I am now more than satisfied that the mistake was rectified.
By the way, the flowers were quite beautifully arranged and my
dear niece was happy to receive them. I am no longer angry
and will use the Company again when the occasion arises.

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Nancy Nadrich September 26, 2017 at 6:33 pm

I placed an order for my niece’s 50th birthday and she never received the flowers.
I asked Teleflora to please send he another vase with pink flowers and they refused
to . In other words, this big company was too cheap to absorb the cost of sending
a replacement. I am quite disappointed and will never use them again. That is not
the way to fulfill customer satisfaction and transact good business relations. I am
incredulous that Teleflora would not rush to make good on a delivery which
obviously went wrong. This well known Company doesn’t want my future business.
Fine – I’ll take it elsewhere.

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Cheryl LaPorte June 26, 2017 at 9:27 pm

cheryllaporte at aol.com I too was ripped off. I ordered on Friday for delivery on Saturday for a birthday. Nothing arrived for the birthday. They finally delivered an ugly arrangement late Monday morning. 2 days late. I upgraded to the premium a pink yellow and light green arrangement. We got purple, orange and none of the flowers shown in the original order. 4 flowers that weren’t in the photo and an amount of greens that weren’t in the photo. It looks like someone went to the grocery store bought a bouquet and stuck in a vase. Hugely disappointed. I am disgusted. I am posting on Facebook and asking my friends to share. $100.00 down the drain!

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Maria Caputo May 7, 2017 at 5:59 pm

I am completely frustrated and annoyed with Teleflora. I tried to place an order last night using a $100 gift certificate. I am trying to send flowers to my mother and mother in law for Mother’s Day. It was not accepting my gift certificate number online so I called instead. The woman told me that we should place two separate orders. With that being said when we got to the second order they told me my gift certificate was only good for one order, which is ridiculous because I tried placing one order from The beginning. Now I have $30 left in my gift card that I can’t use. So after complaining, they stated they would take 40% off the second order which I placed with the woman on the phone. She stated they would be charging me $51. After I got off the phone I read the confirmation email, which stated they have charged me full price. I then checked my American Express app which confirmed the FULL price charge, not the $51 charge. I called 3 times today. The first time they stated they were
Not understanding the situation then stated hey will credit my credit card. I then received an email stating they are crediting me $0, which was a slap in the face. I then called again and the lady had me on hold for 24 minutes. I then called again and the gentleman laughed and stated that they have credited me $0. I stated that I am not looking for anything free I just don’t want to be over charged. He stated he will escalate this, which I doubt. This has been the WORST experience I’ve ever dealt with. Poor customer service, not accommodating and rude! I just want my credit card credited for the correct amount. To top it off they have spelled my last name wrong

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Carla U May 4, 2017 at 11:28 am

Terrible experience. The flowers ordered and the flowers delivered don’t even resemble one another. Instead of the largest “Lavender” bouquet ordered what was delivered was pink and red and small. I contacted customer service and a week later they have not resolved the situation. Terrible flowers and worst customer service. DO NOT USE!

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Michelle Alford February 26, 2017 at 12:08 pm

I am very unhappy with my recent order. This is my second bad experience for Teleflora and I will not return as a customer. I ordered a special floral arrangement for my niece called… “Arrive in Style”… Light pink roses, white asiatic lilies, white alstroemeria and white cushion spray chrysanthemums are mixed with white statice and variegated pittosporum in a clear, rounded vase. Not ONE pink rose, Not ONE lily of any kind. I understand sometimes the florists need to substitute, but pink carnations for pink roses just doesn’t cut it. This is tiring. As mentioned this will be my last order. If interested in seeing what was received compared to what you ordered. Just ask, I would be more than happy to share the photos. The arrangement received by my niece was just embarrassing. Will be placing another order today with Pro Flowers.

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