Straight Talk Corporate Office - COHQ

Straight Talk Corporate Office

How would you rate your experience with Straight Talk ?

[Total: 18    Average: 1.2/5]

Straight Talk Corporate Office Address

TracFone Wireless
9700 NW 112th Avenue
Miami, Florida 33178

Contact Straight Talk

Phone Number: (305) 640-2000
Fax Number: (305) 715-6737
Email: Email Straight Talk

Straight Talk Facts

Founder: Top Teleom, Inc.
Date Founded: 1996
Founding Location: Miami, Florida
Number of Employees: 1000

Straight Talk Executives

CEO: F.J. Pollack
CFO: Gustavo Blanco Villanueva
COO: Kevin Gulbranson

Straight Talk History

Straight Talk is a service of TracFone Wireless that is only available at Walmart stores through a joint venture between Walmart and TracFone Wireless.

Straight Talk has a variety of plans available from $30 to $45 a month.

The company offers discounts for purchasing multiple months of the same plan.

TracFone Wireless, Inc. is the largest no-contract prepaid wireless service provider in the United States with more than 12 million customers.

TracFone is a subsidiary of America Movil, Mexico’s largest telecommunications company.

The company has agreements with many wireless carriers to provide service, including Sprint, T-Mobile, Verizon, and AT&T.




Straight Talk FAQs

Question 1: What is the phone number for Straight Talk?
Answer 1: The phone number for Straight Talk is (305) 640-2000.

Question 2: Who is the CEO of Straight Talk?
Answer 2: The CEO of Straight Talk is F.J. Pollack.

Question 3: Who founded Straight Talk?
Answer 3: Straight Talk was founded by Top Teleom, Inc. in 1996.

{ 67 comments… read them below or add one }

kittie May 11, 2018 at 6:02 pm

so i ordered a iphone 8 plus through straight talk and payed for next day shipping , i called 5 different numbers none can answer my problem nor fix it , i called corporate they said they would give me a call back never did they just let the office close on me so they wouldnt have to call and i couldnt call them , so i called straight talk customer support and they said they couldnt find my order now , smh i called my bank asked if the company recieved payment my bank gave me a authorizaton number and a phone number stating they took the payment but they keep telling me they cant find it and it still getting prcessed , what the f**k type of SHADY buisness is this ?///??????


Theresa Eike May 8, 2018 at 12:56 pm

My Galaxy s6 battery STOP charging. I contacted the Stright TALK help chat, explained my problem. I was given a ticket number and was told I would get my new phone in 10 days. Today I received an email from Stright talk stating they were going to with draw my monthly fees from my bank account. I tried to log into my account and my password wouldn’t work so I had to contact Stright talk help chat again. I was told they sent me emails to reset my password to go check email. I did and to this very second I have not received any email from Stright talk help! I asked about my replacement phone and I was told again the sent me email with a label to print off to mail back broken phone. TO THIS VERY SECOND I HAVE STILL HAVE NOT RECEIVED ANY EMAIL FROM STRIGHT TALK. I HAVE BEEN WITH STRIGHT TALK FOR OVER 10 YEARS. MAYBE IT’S TIME TO SWITCH CELL PHONE COMPANIES!


kevin duncan April 8, 2018 at 10:57 pm

I have been a customer for several years now. My old phone cracked and had some other issues so i thaught it was time for a new phone. I went to walmart and baught a new straight talk phone and went home and called to transfer #. 1st off they couldnt transfer my # because of an error on there end. So i told the lady fine, i just need a phone so she gave me a new # and it worked. One day later it quiet working and all it would say is ( YOU ARE ROAMING). I went one week with out a phone, using someone elses phone to call 611 to try to fix it. Every time i was on phone with a forener i could barely understand and each time i was told i would be called back in 72 hours with help. Never happened. The kicker is they say my old phone and # are not on and shouldnt work but it still does and im still using old phone because i have no choice. So lets recap. I have old phone that works, new phone that straight talk says is working but does not , im out 200 dollars for phone going on 3 months of bull shit and there customer service is the worst i have ever exsperianced. I guess im out of luck because all these 100 complaints, half have same problem. Bbb will be contacted next along with a writen letter to cooperate. God please help me. This is so madning. They need a class action suite against them.


Pat January 22, 2018 at 12:08 pm

I have never experienced such incompetence from a company. When I purchased the equipment, I was told that my old phone number would be transferred in 24 hrs. It was “confirmed” on 12/28/17. As of 1/22/18 the number still was not transferred. I was consistently lied to about the problem, and spent numerous hours on hold waiting for a connection or answer. Each time I was told it would take “24 to 48 hours” for the transfer. Each time it didn’t happen. Initially I was told the number to be transferred was not an AT&T number, although AT&T confirmed it with me. No one ever gave me a reasonable explanation for the delay, nor did they keep me informed of any progress or explanation.I wasted many hours contacting AT&T, Verizon and Straight Talk. After 25 days instead of 24 hours, I finally gave up and switched to another provider.


JW August 28, 2017 at 1:41 am

After losing service again I had to use chat help. Your representative changed my number of over 18 years without consent after being told to not do so. I’ve lost wages as a result of the service issues of your company. This is an awful way to conduct business.


DENISE MINTZ September 25, 2017 at 8:26 pm

I to have had the same issue after being a straight talk customer for 9 years the representative also change my number and even with the new number i am ROAMING. I AM SO FED UP TRYING TO GET SERVICE I HAVE ALREADY PAID FOR I AM GOING TO THE BBB WITH MY COMPLAINT AND I AM ALSO TRYING TO REACH THE CEO OF STRAIGHT TALK ….ENOUGH IS ENOUGH


dee August 6, 2017 at 10:49 pm

I am very disappointed and extremely irate with this company!
I am a new customer of theirs and got the mobile hotspot. I purchased 4GB when I got the hot spot. I have only had this hotspot for 6 days and already its saying I have used up all of the data I purchased. I have internet at my work, I have internet at my house. I only got this for the evening time when I am at my grandmother’s house. In the last 6 days I have only been at her house for 3 days. In total my time spent at her house probably amounts to 24 hours. I was not streaming any movies or videos, no music. Just basic email responses and research online. How could this possibly amount to 4GB being used in 24 hours? I asked that they send me a copy of my data usage, they have no way of sending this. I also can not access my account. A ticket has been opened and I will have to follow up to check periodically if they have worked my ticket? What kind of customer service is this? Shouldn’t I receive a courtesy email when this technical issue has been resolved? I am VERY disappointed and extremely upset that I wasted my money on their hotspot device that I am unable to return. I will NOT recommend anyone to use their services.


Juan June 19, 2017 at 4:05 pm

Ive had many encounters with ride straight talk members refusing to fix my phone or replace it. I think it’s time to start a lawsuit I’m getting in contact with a lawyer if anyone has bad experiences text me them at 845428XXXX they will all be documented and printed out as evidence.


ShaQuila Denice September 19, 2017 at 7:07 am

I ve barely been able to use my phone sincr august1, 2017 I started experiencing problems with my device on the first of august! It kept powering off without being prompted to do so! It wouldnt ring, i couldn’t acess my internet or anything straight talk topd me that was because I used most of my mobile data when im connected to wifi everywhere I go! I called straight talked to a representative where she claimed to have fixed the problem, she never even fixed it because it continued to have to same problem! I called back and asked to speak to the senior adviser and that was when the adviser advised me that everything was taken care of which happened to be a lie because these problems continued so I went into the apple store in shadyside which is located in Pittsburgh Pennsylvania on August 5,2017 they then replaced my phone but they couldn’t activate the new device over the phone with the old sim card so I was told that it would take 3-5 business days to arrive in the mail but it took 7 days to come! I then went back to the apple store on August 12-13, 2017 when I got there they activated my new sim card straight talked claimed to have credited my account 7 days due to me waiting 7days for my sim they inserted the new sim into my new device it worked for a week or two then i started eexperiencing the same problem with a different device so I called them back to report my problem again they calimed to have fixed the problem again for the 3rd time but really didnt because not even a week after that I started having the same old problem on my new device! The first tike i yook it to apple they ram a diagnostic test ony device and told me that the problem was due to something called an internal panic which caused the phone to shutdown and that yhere wasn’t anything they could do but replace the device but I keep accessing the same problem on my brand new devices! My phone was never dropped or anything never had a crack on the screen or no scratches and cracks mo water damage and its brand new i hust don’t understand why or how this keeps happening to me so now i want a free month of service an upgrade to my device via apple store anf inwould love for them to unlock mu phone so that i can switch to a different carrier because i refuse to keep paying for a device and service that I can’t even use


ShaQuila Denice September 19, 2017 at 7:11 am

The last time i went to apple was sept 5 and i hot a new device but again i had to wait and im still waiting for them to send my replacement sim that they said should be here on September 10-12 its weeks later and still no sim they said they would credit my account for a week due me not having a phone the time it takes to gety sim! They never credited my account so now mu phinenis disconnected


CHRIS YOUNG June 7, 2017 at 7:18 pm

i have been a straight talk customer since 2011 but recently the phone i had broke and while trying to get a refund for my service plan i couldn’t use i got a run around from straight talk and am continuing to take the run around even from the corporate hq makes me wonder why we as low income allow ourselves to put up with mistreatment


G Barnabic December 14, 2016 at 11:14 am

If anyone from PagePlusCellular cares to read this they need to know that there automated credit card charge process needs a fix. I get a message from them that the credit card charge failed yet when I log on to my credit card account or call them they say it was approved. It does show as Pending, but I have been told that the monies have been authorized and need an additional step on the part of the vendor. Case in point my Verizon automatic charge showed up the same day and showed as Pending then the next day it fully processed and shows as paid. I did receive a “Thank You for your payment” message from Verizon the same day I received a “Failed” payment from PagePlusCellular using the same credit card. I now have to switch from PagePlus because for some reason they can’t process my valid and always paid in full CC.


Kerry December 13, 2016 at 6:09 pm

I have never experienced such terrible customers service in my entire life! The girl I spoke to laugh at me and told me that I would not be able to contact corporate. She was right because it’s the same number as you call for customer service. She told me it would take them 30 days for me to receive a refund for a phone that was still in the the process of being ordered but yet they immediately took my money! I am beyond frustrated and have been on the phone with them often on for six hours today! I have never been treated so badly by a customer service representative in my entire life! They laughed at me and told me that I would never speak to anyone higher than their supervisor. I will be canceling my service immediately! after YEARS of service with them I can’t believe that’s the way they treat their customers.


Sally Anne Hubbard November 15, 2016 at 7:11 pm

One week ago I bought for $50 a straight talk mobile hot spot. I set up an account on Straight Talk .com. I can access my account but It only gives me the end.
I have called customer service every day and was given a different remaining MB’s balance. I asked each time for help in getting this information on my account. I got ZERO help.
Tonight I called and spent 40 minutes to get no help but a run around. I was told it was my browser, which it is not. I have Microsoft Edge, the latest browser. If it was my browser I would not be able to access my account. I was given the telephone number for ZTE which has NOTHING to do with straight talk.
I will not tolerate this treatment after I spent $50 for a mobile hot spot and Straight Talk has customer service people that do not know anything and will not get a supervisor or anyone to help.
My service is up on December 8th and I will go to another company. I will also file my concerns with Straight Talk headquarters and any Federal and State agency I can.
Losing $50 is a major concern for me and I will not tolerate it.
Straight Talk is the worst company I have ever dealt with. I am a first time and last time customer.


Katrinia Echols July 26, 2016 at 4:16 pm

I sent in my stratos on 6/26/2016 for replacement because it was freezing up and the screen would go completely white and blurry and jumping and I would have to cut the phone off in order for it to come back to regular screen then it would only last for maybe 15 or 20 minutes before the screen went into defect mode again. I have called ALL month long have gotten numerous stories as to why I STILL HAVE NOT GOTTEN MY PHONE BACK!! STRAIGHT TALK STILL HAS MY PHONE!!! I WAS OFFERED THE CHANCE TO UPGRADE TO A DIFFERENT PHONE (BY CORPERATE) SO I DID SO,I PICKED THE ZTE MAX DUO LTE….I CALLED LAST WEEK, WAS TOLD I COULD NOT UPGRADE THAT I WOULD HAVE TO BUY A BRAND NEW PHONE AND!!! THAT THERE IS STILL NO UPDATE ON MY REPLACEMENT PHONE!!! I AM SO FAR BEYOND PISSED! !!! I PAID ALMOST 200 DOLLARS FOR THAT PHONE AND STRAIGHT TALK WILL NOT GET OFF THEIR ASS AND SEND MY REPLACEMENT!! IM TIRED OF BEING PUT OFF AND TIRED OF THE LIES!! THINKING SERIOUSLY ABOUT CONTACTING MY LAWYER MAYBE HE CAN GET MY REPLACEMENT SENT TO ME!!!!


Dawn June 2, 2016 at 7:51 am

I ordered the LG optimus Dynamic 11 but the model ST LGL39C phone is listed on the sale invoice as item purchased. The sale representative made an error when placing the order. I do not want the LGL3C phone because the quality is poor. I specifically mentioned the LG optimus because it is $100 phone and the LGL39C is only worth about $12 . I need to call customer service and see if they can make the correction before the phone gets shipped out.


Mr. Robert Earl Caperon III December 17, 2015 at 5:13 pm

I have been a loyal customer of straight talk for quite some time my telephone number through your services 253 209 XXX. I had my cell phone stolen subsequently had bought a new one on Alcatel and had your service connected it in so doing your technician failed to turn on mobile network I was not in the position to call you immediately I was out of the country so I called today I have a reference number 13669 03404 whereupon they got a hold of it remotely and turn the setting on it is not a user settable setting your technician told me to call back whether it was working or not to see about a credit if it was working which I did and I was referred to a person’s name who is Carla who began to argue with me how wrong I was and that there was no documentation now I could be a little biased because you really had me angry but she failed to understand that I could not have altered this setting it had to be turned back on why you not me so she told me there was no one else to complain too and I explain to her that that’s not true yes boss so we beat an impasse and so I would like this complaint passed on to fj Pollak to Gustavo Blanco Villanueva and to Kevin will Branson who is your primary officers see if they agree with their employee I’d like an answer back right away because I need to choose another service provider if you don’t do the right thing again the problem was a setting that is not user adjustable thank you for your time expect to hear from you soon


LaShonda Caldwell October 26, 2015 at 2:22 pm

This company is fraudulent and will steal from you. My sim card was deactivated after my number was switched. I informed them I was switching my number but keeping my service with them. I was told I could order a new sim and I would still be able to use the remaining services I had paid for. They switched the number but expired my sim card and then after speaking to a new CS rep I was told that my services had been deactivated as well. So I paid my bill on the 16th and on the 26th they deactivated my account and told me that even with a new sims card I could not use the services that I had paid for. I will be reporting this company to the BBB, this is a very unrealistic practice and this is not the first time they cheated me and stole my money, this would be the second time.


Mr. Robert Earl Caperon III December 17, 2015 at 5:22 pm

_ after posting a very similar complaint as I see it is being put down here I wonder it has anyone addressed in the of these complaints has the company resolved the complaint anyone know of any


Rose August 22, 2015 at 7:49 pm

STUPID people works for STRAIGHT TALK!! OMG, these people are SOOOO INCOMPETENT!! All the reps I’ve spoken with over the phone are foreigners with accents.

As a new customer, I placed a new phone and $45 plan over the internet on 08/20/2015. I couldn’t go anywhere ALL DAY waiting for the delivery because Fedex requires signature for the delivery. It finally arrived, I opened the package ready to activate the phone when I realized the battery was too small for the phone I ordered. Right away I called it in, and OMG!! I was transferred to four different reps, four different departments, each rep placing me on hold every 15-30 SECONDS for 4-5 mins. I was on the phone with them for 2 hours, for a simple issue of having them ship the correct battery size overnight. The previous reps were checking other stuff on the phone that wasn’t even turned on yet (due to wrong battery size) when that wasn’t the issue to begin with! What I don’t understand is why couldn’t they transfer me to the right dept from the first place rather than having me bounce back and forth from one dept to another. When the last rep (named Jezza, ID #515207) finally assisted me, she gave me a ticket number for the order (of the battery). She informed me that the battery would be ship overnight and I was gonna receive it today (Sat) or Sunday. She verified all my info and processed everything on the system. Finally…. some sort of relief!

Well I haven’t receive any email notification for the shipment of the battery. I decided to call to check the status. The automated system stated that the ticket number I was provided with yesterday was invalid, so I decided to speak with a rep. The rep informed me that the ticket was created yesterday-Friday (when I was transferred to 4 different depts) therefore the battery wont be ship until Monday and it will take 3-5 business days to arrive. I asked for the supervisor and he said he was the supervisor…. I told him that it was an error/mistake on their end and the rep yesterday made the exception to ship the battery overnight, but he kept insisting that info wasn’t showing on the system and that it would take 3-5 business days from Monday to arrive. I asked for a higher management. I spoke with “Spencer” (ID # 5261)… WOW! No help whatsoever even after I explained everything to him. He said there’s nothing he could do. I asked for the CORPORATE NUMBER. He said there was no corporate number. So I told him, “So you’re telling me the company doesn’t have Vice President or CEO?” and he said No! I was infuriated!! Not only that, this so called “upper management” SPENCER hung up the phone on me! WOW!! This issue does end here. If I have to take this “simple” issue to be broadcasted on the news, I will! This isn’t just about shipping the battery overnight anymore, it’s how customers are treated, esp for NEW CUSTOMERS! They are leaving a REALLY BAD impression on the company! Honestly, what kind of people do they hire to work for Straight Talk?!


Janie DeAnn Patton-Jones August 26, 2015 at 1:24 am

I just went thru this same shit an hour ago….I’m so feed up. Only difference he said he couldn’t give me his last name or id number. His name was hulleio


Lisa Williams August 6, 2015 at 10:23 am

I have tryed to reach a real supervisor this entire week. Today I get one and he is so much more rude than his employees now I see where they get the careless atitude from. I bought a new phone a month ago that was no good I sent it back extra pay so that they would get it last friday and they did. Confirmed by fedex. I have called everyday this week and got the same answer it will be here within 3 to 5 days. tomorrow is 5 days and monday i go in the hospital and will be unable to pick up phone …This is a major surgery and I will now have to call TWC to get a house phone hooked up fro after surgery and I am slao disabled so if something happens to me I will not be able to call anyone. Today I spoke with a CSR and then a supposed to be manager Leroy Estue he said his name was he was the worst I believe I have ever talked to and still left me with no answer and hung up on me. I still have no idea if my phone will be here tomorrow no email from straight talk or fedex yet……..I will be changing company


Bruce/Washington State July 30, 2015 at 11:22 am

THANK YOU. THANK YOU….I just like to say, after 3 weeks of working with your staff who were trying to help me improve my phone reception everything turn out well. In all cases your employees were professional, and courteous. And I thank you for this. In today’s
world its hard to find a corporation who provides excellent customer service. I have been a Straight Talk customers for many years and will continue to do so. Again, thank you!

As of today, my new android phone w/4 lte is working well.

Sincerely yours, Bruce Jameson


tamara bloomhuff July 23, 2015 at 7:27 pm

Straight talk, is the worst, as a former phone company employee, when customer service actually meant something, I would have been written up or suspended, with the crap that has happened in the last 3 days, 4 different employees, from straight talk, untrained reps, don’t know what they r doing no follow ups, given misinformation, my husband’s phone number lost in their system, just gone, Brian and Abraham in their chat room, just gave my husband a straight talk number and cut him off, first they told him his phone was incompatible, it’s a Samsung S4, I’ve called 4 times, trying to get this resolved, I was hopeful, we would like straight talk, not anymore!!


laurie July 2, 2015 at 9:53 pm

Been working with straight talk for over TWO months to send me the correct sim card. They said it needs to be done by them as to attach the old number. Many trips to walmart, on the phone with ST, online chat with ST. AND they DO just drop your conversations with no warning! In the beginning I had no phone service. They showed nothing wrong with my phone and said it was active. The only thing that was active was them activity sucking (2) $45 cards I pd for and I received no service them. Moving forward It took them (10) days to send me a new sim card. (tiny one) to small. So they sent me out another one (the huge one) to big. Well hell, theres only one size left. The middle one. They know all my phone information, I told them the size AND told them to make sure they don’t send either on the 2 sizes they sent. I even got a tracking number and it was only going to take 3 days to get here. I was finally optimistic and hopefull. I get the sim card. ITS THE WRONG SIZE! It’s the darn small one. I was so made, got online chat and told them about it. I was told they are sending a large one that you punch out to fit the phone. I asked them to overnight and they said they couldn’t. I said “bull crap” and was told that language was unacceptable and I risk being kicked off chat. I replied that I said “bull crap” not “bull shit” …….I was dropped from conversation. b4 that I was told to expect the sim card in 7-10 days! RU Serious! after TWO months of failure. after sending me the wrong sim card THREE times your going to make me wait 7-10 more days. And also lie to me that you can expedite it when the last sim WAS expedited & tracked. That was 06/16/2015 So after a few days I get to thinking and wondered if they didn’t send it bc after TWO months of incompetent service I used foul language saying
‘bull crap” I called on 06/19/2015 to make sure it was ordered They said it was ordered, but their actions in that they verified my address and asked questions about the phone, led me to believe they were reordering the sim card. But then I was hopeful it really was ordered on 06/16/2015 bc he said it would be here in 7 days. Well……….7 days would have been on 06/26/2015. Today may as well b 07/03/2015 bc its 9:49pm which is 17 DAYS SINCE IT WAS ORDERED AND 14 DAYS SINCE THE ASSURED ME IT WAS ORDERED AND I HAVE RECIEVED NOTHING! R U SERIOUS! give me my damn $45. x 2 and let me RUN as fast as I can!


Joan Havens June 13, 2015 at 8:07 pm

IN short. Straight Talk is F***ED UP. Crap Customer Service. Auto Refill does NOT work. Bogus excuses from Customer Service. I lost $200 in revenue because they turned my service off instead of auto refilling.

I’m moving to AT&T.

Kiss my a**


Brooke Acosta March 15, 2015 at 11:32 am

I spent 200.00 dollars on a phone.the brain in the phone was mossied up from day one have done all the reseting and all the truoble shoting now the phone wont do nothing. Wont replace and customer service.has hung up on me five times do to the fac I cant reset the phone because. The sceen dont respend or it shuts off there to.dumb to understand so the hung up. What a rip off am getting a laywer.


Lisa Williams August 6, 2015 at 10:24 am

they keep hanging up on me too


shon February 26, 2015 at 3:07 am

I was excited to leave at&t believing I could save money and have equal or better/more services without dishing out extra money if I didn’t have to. Feb 7 2015 I was their new customer. By Feb 18, i was disappointed with them. I got a text that I’d reached my data limit. In some cases browser wouldn’t load or would time out or would take 5min to load. Wasn’t able to listen to music. And any live streaming, Forget it. I feel mislead and lied to. All reps sound foreign. One bluntly stated that after my 3gig of high speed data and video or music apps/streaming stops. In a SOL attitude like that’s what we give you and that’s it until renewed. He mentioned it dropping to 2G speed but the latter rep said as low as 64 kilowatts data. So which is it? Cut my bill in half as well as service i suppose. I find it funny that the commercial i saw tonight (Feb 25, 2015) for WalMart straight talk suddenly says first 3 GB high speed and then 64 kilowatts. Wasn’t there before. NEXT THEY’LL BE CHANGING THEIR PACKAGING. The one I got only said “reduced speeds”. If high speed is 4G then reduced speeds could mean 3G right? they’re being unfair and unreasonable! Now they want to try and cover their…


thomas wynter March 4, 2015 at 1:09 pm



thomas wynter March 4, 2015 at 1:29 pm



nick February 17, 2015 at 4:27 pm

Yea so i bought a card put the money on my phone even tho my phone was off it went through to something else i called the mother f……and they say oh were sorry we cant help i paid the money to have my phone on so turn it on this is the most crap i have to deal with im not a rich person im sssooo done with straight talk if they dont fix it i will take them to court and it will be worth it!!!


James steele December 4, 2017 at 5:49 pm

Youns call your self a phone company that’s funny I have talked to six people and I still can’t get my mininutes on the phone it’s like this every month and your people can’t talk plan English and youns are in America I have had enough of youns s**t every mouth I I am putting this s**t on every media app I can well see how big youns are then I have been with you all for 10 yr and every month it is the same old s**t it takes an hour to put min. On a phone you can under stand the people that works for you and they won’t to hound ya while they have you on the phone if something is not done about this s**t I will promise you that you all need to fix a lot of thing s about your company because youns suck ads right now and it’s the people working for you that sh**ty man we done mean nothing too youns as a customer buying you s**t for what really


beeff187 January 26, 2015 at 9:42 pm

I was a former employee of a s store on Phoenix Arizona,
If you are not a cute young girl the g.m. treats thou like sh.t. I busted my but t for under 8dollars an hr,and never got got hey good job. Always got negative looks our comments. That store needs to hire actual workers,not kids…but that’s what the g.m. likes. I’m not doing this ad a fact but that’s the impression I’ve gotten for the right months that Iwas
There. Oo loved working there but out was to much. Then after doing nothing to them but paying.g full price for my food,I got SIX harassment letters from there attorney saying I was not I.voted into their store or to contact their employed or the police would be called. FOR WHAT I NEVER MADE A SCENE K ALWAYS PLAYED BY THE RULES AND THAT’S THE THANKS I GET. And I even gave money out of my checks to their little foundation. But I’m the JERK . HEY 1015 GO F YOURSELF MY LATER HAD BEEN CONTACTED GOOD YOUR HARASSMENT. AND H.M. LEAVE THE HIGH SCHOOLERS alone. That’s disgusting.


vikki December 17, 2014 at 11:06 am

I am so upset. I bought a card and new phone and every time i try to put minutes on it says not active so i called cust. service. The number on my phone is one aand when i call anyone it comes up different. They gave me the spiel they would fix it and i would have to buy an new card. This has happened twice this month and all i ever get is sorry ma’am. Someone is making a crap load of money and i guess that is why they are in business but they should be more professional than that.


John Hursh December 12, 2014 at 7:32 pm

Ok, I dont know where to begin.first I have been with straighttalk since it started, and at first it was ok.but now they r really starting to piss me off.making me lose money from my work .call center is the most retarded center I have ever seen.WHERE DO WE LIVE???? LAST I checked it waz in usa get people who talk English dam it…….these people r retarded and a bunch of fucking liters all of the time I have been with these dum ass not once when it gets to the end of the month and I have to get a mother cards has my data speed slowed down, well the last two months it has and its bullshit.45 dollars unlimited everything means 45 dollars unlimited everything.u robbing doesn’t say anywhere at all in fine print or not that your data speed slows down.u need to fix it now or my lawyer will got got it ceo, cfo, coo.learn how to threat the people that give u your pay check stupid.


Sabrina December 11, 2014 at 9:32 am

I have used straight talk for years and have always liked the phone coverage and have been pleased with it ,it is simple and to the point with that said however I do not use a lot of data or text much…most are irritated with low data usage… maybe you should try not using your phone for everything… I know most do but maybe we have all became slaves to our phones. I do not recommend using the hot spot… I got one because I work away from home and that was a complete night mare… my main complaint is the customer service… they are rude and you cant not make them understand you or you them…how can it be productive business if you can not communicate??? personally I am fed up with American companies that use foreign based call centers… so if I can not talk to someone when their is a problem and do so reasonably and clearly then I will have to reconsider and find another phone service. I have complained about this a lot but to no avail… fed up with talking… so I ,ay have to take my business and money else where.


Stephanie lankford December 10, 2014 at 8:45 pm

Worst customer service ever. How can you be so blind. I have to call from another phone. Which i do not have by the way. Im turing your fraud asses over to the better business buero. All i needed was my message center number. That’s it and your stupid as customer service won’t help me. Do you realize your running your company into the ground. Get better customer service.


Valorie Tierney November 14, 2014 at 1:42 pm

I finally after two days got positive results. Do not call the 1-800-876-5753 number they are only there to rip people off and tell them to find another phone service. Another thing Tracfone and Straight Talk are all part of the same company. If you want positive results call 1-800-626-4883 and ask for the Customer Service Dept. I also let them know that if things were not made right that I would contact an attorney. I felt at that point that that was the only alternative. Valorie Tierney


steven November 6, 2014 at 1:42 pm

Straight talk sucks they tell u that you will have unlimited nationwide talk text and data for $45a month wich is a crock of shit the data will last 3 damn days and drop it to 2g so u cant even access ur browser ontop of it all they cant get sum1 to answer the phone in america that knows english and knows how to comprehend wtf ur saying i would like my money back and yall shut down


clyde Doug Bishop October 8, 2014 at 3:30 pm

Hello this is to the ceo F.J. Pollack i am very let down with how your their poor customer service is your own phone went bad on me and i have been with out a phone now for a week i want my money back or i will get a lawer.


shenika October 7, 2014 at 9:03 pm

I bought the byop kit from Wal-Mart. I tried activating my phone on September, 17. My phone worked the next day. On Friday the 19 it stopped working. Then on 20 they said the information for porting my number was incorrect. They said I would have to get a new number since my phone plan ended on the 18th. I allowed them to generate me a new number , but I was supposed to wait until the next day for them to give me a number. It took about a week for them to figure out that the had deactivated my sim card by accident. So they sent me another sim card in the mail it was the wrong size. Then they sent me the right sized sim card, but they couldn’t activate it. Said it was a technical glitch and I would have to wait 24hrs and then call back. This conversation took half an hour mostly with me on hold. When I asked to talk to a supervisor I was placed on hold for 20 minutes then because I mention refund she transferred to the refund department without talking to an supervisor. I was then told that if I wanted a refund I would have to ship the whole package to the straight talk corporate office and wait 30 days for them to cut a check. What kind of business is this. Waiting 21 days for a phone number is ridiculous especially when I never got a number.


tim mendrysa October 2, 2014 at 12:53 pm



Valorie Tierney November 14, 2014 at 1:34 pm

After two days I finally got positive results. Do not call the 1-800 number listed. Instead call the Florida Corp number at !-800-626-4883 and ask for Customer service dept. I told them how both my daughter and I had been treated and things were made right very quickly. Make sure you also tell them that if the problem isn’t made right that you will be calling an attorney. Valorie Tierney


tim mendrysa October 2, 2014 at 12:49 pm

ur office owns me $30.00 for 1month of service,, nov.,,u accepted my debit card and still not on ,,,so either send me the money back on my card or send it through the mail,,also the people that work for you need to speak English so the commsumer can understand them,,STRAIGHT SUCKS,,,I DONT APRECATE BEING RIP–OFF


cody baker September 2, 2014 at 6:57 pm

I think that straight talk customer service is Crap. I have been on the phone with them for two days trying to figure out why I am not getting the full 3gb off high speed data that is promised and I either get hung up on or transferred to a different line that is a terms and conditions line and then hung up on. It is poor customer service and frankly false advertising and it pisses me off


Sheila Kendall September 2, 2014 at 6:01 pm

Ok so my daughter went to refill her straight talk phone online using her credit card. Well she put in the wrong number by mistake so she never received any time for her phone but someone else did. The charge did go through the bank and I called the bank and they called straight talk and the tree of us talked and the person from straight talk said they could see where the card was charge to the wrong account but there was nothing they can do about it because it was her mistake. I am totally amazed by the lack of customer service. So I said your going to just let someone else have her money and pretty much yup that’s just what there going to do. She is a young girl just starting college and works hard for her money and it was 48.00. I am so made that they can get away with this kind of thing just amazes me. I will be giving them a bad name every where i go and i always used to tell people to use straight talk NEVER AGAIN. I may take this further and see if i can get some help to get her money back or at least a month free from them they wouldn’t even do that for her.


Diane September 1, 2014 at 2:17 pm

I have been with the company for several yrs. It is the most horrible company I have ever dealt with and will change phone providers immediately. I have called and asked too speak with supervisors and they have even hung up on me…if this is the way too run a company that is very sad. I will tell all of my friends and everyone that I possibly can not too ever go with straight talk.


Luanna Kanada July 22, 2014 at 3:07 am

We changed providers from US Cellular to Straight Talk. We had our phone #’s for about 19 years. We were told that we would get to keep our original #. We have tried for over 3 weeks to get our old # back and keep getting the run around. They sent out 2 SIM cards that didn’t work and then we were told they didn’t have the technology to give us our old #’s back. After trying to talk to someone in “corporate” We filed a complaint with FCC. I will call and do a phone complaint and plan to file complaints with BBB and Wal Mart corporate. I use my phone in my job and the idea of having to do a change of phone # is more than I am will to go through.


Chris Seibel June 30, 2014 at 2:49 pm

So happy to see all these negative comments…was just about to stop with our Verizon Wireless company and go to Straight Talk phone service. We know someone that sings their praises…but then she doesn’t go over her minutes on her card and buys once a month time. This is such a blessing in disguise for us…thank you all for your posts!


Kristen June 19, 2014 at 10:07 pm

I am in the beginning stages of dealing with Straight Talk and their poor customer service. Today I purchased an activation kit ($59.88 from Walmart) to bring my Boost Mobile phone to Straight Talk. Prior to purchasing the kit, I checked to see if my iPhone 5c was compatible via their website. I was told, “Good news! Your phone is compatible.” As I was trying to transfer my existing number, I was told by the first customer service rep. that it could possibly take a few hours to get the authorization from Boost that my number would, in fact, transfer. Okay… no problem so far. I can be patient. Approximately 45 minutes later, a rep. called me (yayy!) stating she was having a problem verifying my account with Boost, and asked if I would be willing to do a conference call. Sure, no problem. The transfer of my number was authorized rather quickly and I was told that the activation of my new Straight Talk SIM card was in progress and that as soon as it was ready, I would be contacted and walked through the steps of getting my phone up and running. Three hours later, I call them. Yes, ma’am, it’s all ready to go. I plug the new SIM card in and…. nothing. To make a long story short, I have one rep. that tells me she needs to do a hard reset on my phone and that should work. That did not sit well with me. Next rep. tells me my phone needs to be unlocked and that Boost needed to do that for me. After calling Boost and being told that they could not help me because my phone # now belonged to Straight Talk, I call back just to be told NOW that Straight Talk doesn’t accept Boost phones with SIM cards. WTF???? The rep. argued with me that when checking the compatibility initially, you are asked who your current provider is. NO IT DOESN’T!! I went back and checked again, just to make sure I wasn’t losing my mind. Not willing to accept this rep.’s answer to my problem, I call back and get a different rep. I’m told this time that my account with them is active, however, I will need to unlock my phone or purchase a Straight Talk phone or go back to Boost (I’ve been with them for over 2 years and will now have to start ALL OVER again with higher rates if I go back). After 6 hours of this, and feeling quite defeated, I gave up for the night. I will try again tomorrow. I did find a direct # to their main headquarters in Miami, so I’m hoping I will get something accomplished. After reading these reviews, however, I’m not so optimistic.


T. Young June 9, 2014 at 11:32 am



Beckie July 29, 2014 at 9:41 pm

Try looking under Tracfone or Straight talk Corp. Offices. I just found thier addresses and CEO F.J Pollack, CFO Gustavo Blanco Villaneuva. Kevin Gulbranson. Not sure if their real people but I’m going to try them.


mary crow December 22, 2014 at 8:04 pm

Straight talk stinks.upgrade to 4g LTE Dec9th
Couldn’t activate until Dec11th and Dec14th I have used my allotment.what! The hell.
After buying a new phone and phone card.
Tired of the shit.


kim May 27, 2014 at 12:01 pm

I thought straight talk was gonna be a awesome service to have. I have had so many issues with them the past two months. Dealing with very rude and unprofessional customer service all the way up to the Managers has been crazy. They will not give you info to contact the CEO of the company. I am gonna keep on keeping on and I am gonna get to the top of this ladder before it is over and the CEO of this company is gonna know how the customers are being treated and disrespected by everybody. I will report back and let people know how it goes. I am not one to back off and be screwed off by some company.


Serena Rouse September 13, 2014 at 7:59 pm

Hi Kim. I had a terrible situation with Straight Talk. I went online to check if my son’s Iphone 5c was compatible with the Bring your own phone program. After verifying 3 times (with putting in the IMEI & MEID#s), it said the phone was compatible. I then screenshot the page before going to Walmart. Purchased the kit and called Straight Talk. Only for them to tell me it wasn’t compatible. I asked to speak with a supervisor who instructed me to return the kit for a refund. I returned the kit, called back with a tracking number and now they’re telling me I needed to provide an order number. Long story short, I’ve been getting the runaround and seriously want to start a class action lawsuit.


Valorie Tierney November 14, 2014 at 11:54 am

My daughter bought a new card yesterday and they gave her minutes to another number and are refusing to correct their mistakes. If you have started a class action lawsuit please let me know who to contact regarding this matter. I have been reading the complains and they are ongoing and quite long. I do not understand how this business is still active and its employees are not in jail.


carla May 18, 2014 at 6:26 pm

I just got a new phone for my son.I called to make sure it was a straight talk phone thank god it was, then I ask if a 30 dollar card would be bhai let to be use for it. I was told that it would work. I go get the card get it home and it is not able to be used so they said they would give me and unlimited usage. They ask where I got the card abd the number for the store. I gave them the info they ask for and told me the problem would be fixed. Well it has been 3 hours and 3 phone calls and nothing. I have had my phone with straight talk for more than six years. I am just going to switch


Jon Hites May 18, 2014 at 8:14 am

then when you look the CEO up you cannot contact him to express your concerns and this is no way to run a business. Lets all as consumers let everyone know just how bad this is. Nothing straight about straight talk


Jon Hites May 18, 2014 at 7:49 am

i had problems with your customer service and this has been going on since August of last year and was told that the Corporate office would contact me and of course, this hasnt happened. I have several tickets with issues over and over and this keeps getting passed on and why is this. I lost money because I am self employed and customers could not contact me and to top it off I had to buy another SIM card. This is the worst customer service I have seen so i have no choice to take this issue to the media and let them read the constant blogs of how bad your service is and as a veteran I am going to make sure this goes all over the internet for all to see. my number was 323-378-XXXX and you people need to get it together and stop making excuses


Bob Carr February 3, 2014 at 2:15 pm

I’m a bit appalled at the run around given to me today by Straight Talk Customer Service. My father who is 72 yrs old buys a $30.00 card for Straight Talk from Walmart so I can add time to his reserve. He buys a home plan card by mistake, which is non refundable and it looks so much like the other cards I scratched off the service pin. So we try to add the time and end up with customer service. One hour and thirty minutes later the company is in-fighting about invalidating the card he purchased so they could credit his account. My father is asking what the problem is? Well dad you bought the wrong type of straight talk card. Huh? Yes, dad the card is for home use. Dad replies I use this as my phone at home. Uh, yes sir, I understand. He says I don’t understand. What don’t you understand dad? I paid the $30.00 dollars for more service and ok maybe I bought the wrong card. Sorry, but why can’t they help me? Excellent question Dad! I don’t know… So my father would like to know why it’s ok for you to take his $30.00 and why does it have to be so difficult to buy the right card and get someone to help you to resolve the problem? Why can’t it be simple, effective and efficient? Please call your Straight Talk Team at 1-866-1840 ref number 432543 & maybe they can tell you why they can’t solve the internal issue that’s preventing them from applying the funds paid by my father to his phone.


Blaise Johnson January 28, 2014 at 2:03 pm

I am going to do everything in in my legal power and expertise as a graduate of Tulane law school in my majoring of FCC STANDARDS OF ETHICS to bring your company to its knees. What a disgrace you are.


Tiffany May 12, 2014 at 8:35 pm

Let me know what I can do to help


Keith June 6, 2014 at 2:12 pm

I’m with you 10 days now and countless promises to email me and physically send me to return my 399.00 phone that broke after 3 months and nothing all they do is lie to you and apologize if I could fly down there to personally shove this phone right up their you know what I would, just want my money for the phone back and they don’t give a crap, worse company ever, I suggest to everyone reading this to open up a complaint with the BBB so maybe they will get shut down!!!Keith


Connie June 23, 2014 at 4:48 pm

I am dealing with the same issue and have been since the beginning of the month month my charging port broke on the inside of the phone and keep getting the shaft and run around it is ridiculous, I have lost missed important calls and appointments due to them ignoring me.


Serena Rouse September 13, 2014 at 8:03 pm

Please include me. I’m willing to help as well. This scam of a phone company should be closed down!!!


Susan Woodby January 24, 2014 at 6:36 pm

I posted a comment on your facebook page – the copy of which follows – but am not going to like the page because I am very unhappy with your company and don’t want anyone thinking I endorse you.
The following is what happened this week. I don’t know if you are aware of this policy, but it definitely has a hint of theft to it. These are my emails to your customer service and their replies.


On 22 January, my husband attempted to make a payment for one month on
the phone that he has had for the last year, number 850-xxx-xxxx in the
amount of 48.70. The payment took long enough that he thought it might
time out, but he waited and did not reenter anything. When it finally
showed payment accepted, we had a problem. Straighttalk had taken out 2
payments instead of one. He called immediately,, and the lady he spoke
with said her information showed that it had taken 2 payments, and then
gone on to try to take 6 more (each of which cost us an overdraft fee)!
They spoke for almost an hour, and she then gave him a transaction
number and told him that the extra payment would be returned to our card
within 1 to 2 days.
As of today, the money was still not back, and he called again. This
time, the gentleman told him that it would be 1 – 2 billing cycles, or
15 to 30 days, before we received a refund of the money.
My husband has 7 stents in his heart, and has had a stroke – we are on a
very tight budget. The money that you are holding was to have paid the
balance of our rent this month. When we do not pay for a months service
with you, you don’t accept “we will pay in 15 or 30 days” – you shut off
the phone. The error was not ours-it was yours, which you admit – and I see no reason that you should have use of our money for 1/2 to 1 month.
I would appreciate you dealing with this in a timely manner and
returning the money to our card. When we have had a problem with other
companies, the money has been returned either the same day or within 24
hours. It has already been longer than that, and I feel you should
address this matter immediately.

to which your customer service dept kindly replied:

Thank you for your interest in Straight Talk Wireless. We are responding
to your recent inquiry.

We would like to apologize for any inconvenience you have experienced
with this issue. Please be informed that your refund request needs to
follow the standard procedure. The credit will be reflected in your
account within one (1) to two (2) billing cycles, depending on your

For any further questions or comments, please contact one of our
customer care representatives at 1-877-430-2355. For your convenience,
our representatives are available Monday ? Sunday from 8:00 AM to 11:45

Thank you for being a Straight Talk customer. We appreciate your

My reply:
Thank you so much for your assistance. If this is your current policy,
you might consider changing it. 15-30 days of your keeping our money
because of your error is ridiculous, and certainly not in line with
other companies. Rest assured that both my letter and your response will
be posted to all social media, so that others may judge for themselves
if this is proper procedure. Also, although you could obviously not care
less, please be advised that as soon as this month is over, we will no
longer be using your service.
Thank you, and you have a nice day.


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