Sizzler Corporate Office - Corporate Offices & Headquarters

Sizzler Corporate Office

How would you rate your experience with Sizzler ?

[Total: 2    Average: 1/5]

Sizzler Corporate Office Address

Sizzler USA Restaurants, Inc.
6101 West Centinela Avenue, Suite 300
Culver City, California 90230

Contact Sizzler

Phone Number: (310) 846-8750
Fax Number: (310) 846-8794
Website: https://www.sizzler.com/
Email: Email Sizzler

Executives

CEO: Kerry A. Kramp
CFO: Audrey Baldwin
COO: Todd Peterson

Sizzler History

Sizzler was founded in 1958 by Del and Helen Johnson in Culver City, California. The original name was Del’s Sizzler Family Steak House. The Johnson’s wanted to offer a full-scale restaurant type of experience, but with very low prices. To cut costs, many locations had their own butchers who cut steaks from sides of beef and ground their own hamburger meat.

After recovering from bankruptcy in 1996, the restaurant chain now has 70 locations, down from its high of 210. The restaurant offers mainly steak, seafood, hamburgers, and salad bars.

Sizzler was sold to Pacific Equity Partners in 2005. In 2011, USA Management Group, lead by the CEO of Sizzler, purchased the company back from Pacific Equity Partners. Sizzler has locations in 6 countries and these remain owned by Pacific Equity Partners.

{ 4 comments… read them below or add one }

Patrick Sampson September 11, 2017 at 12:55 am

Worst experience I can remember having in any restraunt.  It doesn’t deserve one star, but your system doesn’t allow less.

First let me tell you that our family loves Sizzler and have frequented this Sizzler at Harbor and Eddinger in Fountain Valley once or twice a month for the last ten years.  As for me, I have been going to Sizzler for nearly 40 years, since I was a teenager waiting impatiently for the all you can eat barbecue beef ribs, which only came out a couple times a year.  My love for Sizzler made this trip even more disappointing. 

We were initially disappointed with the limp cheese toast that we were served, so I thought that I would mention it to our server.  My philosophy is you can’t fit something if you don’t know that it’s broken.  I told the server that I felt they had some quality controll issues, showed the server the not toasted and not cheesy bread.  I also pointed out that their company is spending a lot of money promoting National Cheese Bread Day, and are asking customers to submit pictures with their cheese bread ( I noticed at the register and on all of the tables).  Instead of simply listening to the feedback, passing it along to Managament, and perhaps offering to bring another batch, the server chose to argue that some people like it that way.  This surprised me a bit, so I pointed out that for as long as I have been coming to Sizzler, I have never been asked if I preferred my cheese bread toasted or limp.  Not a big deal, but an indicator of potential quality control issues and a minor annoyance.

You would think that there might be a heightened sense of awareness to quality after you mention a quality control concern, but this didn’t happen.  The next event could have easily made someone very ill, or even killed someone.  I was shocked to find that the tomato on two of our three hamburgers where rotten.  We’re talking waterlogged, sour smelling, mold growing ROTTEN. You could smell the sour fermented odor from the moment it was brought to our table.  You could also see the obvious mold spots from across the table which is fortunate, as our daughter is not very observant and nearly ate her burger.  Needless to say, we were not happy. 

The young lady claiming to be the Supervisor stated that the Manager would not be in until 2:00, and offered to have fresh burgers made.  Of course by then, none of us were very interested in eating them.  We told her thst we would wait until the Manager arrived, because it wasn’t too far off.  After waiting until 2:00 we were then told that the Manager now would not be in until 3:00.  Not wanting to waste the entire day I left my name and phone number, and asked that they hold the product for the Manager so he could see it and call me when he got in.  the Supervisor promised to have him call and gave me the Manager Ken Zaher’s business card.  Of course took pictures of the produce,  did the supervisor, which she claimed to have already texted to the Manager.  No offer of a refund was ever made, and the weak attempts of appearing to be apologetic didn’t really seem heartfelt.  They really didn’t seem to be all that concerned.

Now the kicker, it is now almost 10 PM, Sizzler has been closed for an hour.  I guess I’m not getting a call today, again no sense of real care or concern.

I hope that someone with some real concern will receive this, can look into the serious quality control issues at the Fountain Valley lHarbor Boulevard location.

P. Sampson

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Pam baker July 31, 2017 at 1:39 pm

YES ME AND MY FAMILY WENT TO SIZZLERS AT MOUNTVEMON IN BAKERSFIELD AND WHEN SHE STARTED TO BRING OUR FOOD SHE DROPPED OUR STAKE ON THE FLOOR AND SHE LOOKED TO SEE IF ANY ONE WAS LOOKING SHE PICKED IT UP AND PUT IT BACK ON THE PLATE AND HANDED THE PLATE TO ME I SEEN TRASH AND HAIRS ON THE STAKE I CALLED HER BACK OVER TO ME AND I TOLD HER I SEEN HER DROPED THE STAKE ON THE FLOOR SHE CALLED ME A LAYER AND I TOLD HER I WOULD GET A HOLD OF THE MANGER AND SEE WHAT THEY HAVE TO SAY ABOUT THAT ALL I AM ASKING IS FOR OUR FOOD TO BE REPLACED .IT WAS 4 OF US.

Reply

Ronald E. Stanley June 21, 2017 at 1:27 am

Mr. Todd Peterson : This email is in regards too the Unprofessional customer service I received during a recent visit too your location at 5060 W. Indian School Road in Phoenix, Az
My quest and I arrived at the location and placed our order at 5:02 pm. The order was the Ultimate Shrimp with vegetables and Steak and unlimited Shrimp. My quest and I seated ourself and went to the salad bar for a cup of clam chowder and a salad. After finishing the soup and salad I asked our waitress to check on our order. The waitress went to the Kitchen and inquired about our order, she returned and said it will be a few mores minutes.Mind you there was a couple seated directly behind us, who came into the location at 5:14 pm ( the couple shared this information from their bill.) The couple received their food before my quest and I received our food, which came 10 minutes later. I requested the Manager (Amber Sewell) who approached the table explaining why our order was prepared AFTER the couple that arrived 12 minutes after my quest and I arrived Amber indicated that both steaks were being cooked at the same time and the couple directly behind us ordered a Rare steak, and my quest a well steak so it took 20 minutes to cook the well done steak. I explained to Amber that according too her statement the meals are prepared as SOON as the order is paid for and sent to the kitchen. If this is the policy and this procedure was followed my quest should have received her well done steak 8 minutes after the couple seated behind us, and NOT 10 minutes after. The couple behind us spoke up and said ” I can understand why you are upset” because you placed your order before our order, but your food came later. Finally the food came out and my order had vegetables (but I had a baked potato which I did not order). Amber was not actively listening too my concern, instead she was insistent on explaining why my food was late. I asked why do I have a baked potato instead of vegetables. Amber replied ” I took your order and you ordered bake potato, (the bill shows mixed vegetables). I am emailing you Sir because I always eat a Sizzler across the country and I have NEVER experienced this kind of customer service. Finally Amber realized her error and asked “What can i do to make this right” I advised that I wanted a full refund and I was going to another restaurant. Amber indicated that she would be charging my quest and I for the soup and salad ($10.99) the salad bar was included in my quest meal. I further advised that moving forward she should actively listen to the customer and resolve the customer concern in a professional manner.Due to Amber’s lack of concern for the customer I will not be visiting that Sizzler location in the future just wanted Corporate to be aware of my concern

Thank you,
Ronald E. Stanley
602 502 XXXX
rstanley20 at hotmail.com

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Ken Merrick December 11, 2016 at 11:42 pm

Sizzler Restaurants are one of our favorites. When ever we travel we will eat at one if near by. We live in St. George Utah and are disappointed that there is one not here. There is one in Cedar City which is 50 miles away. We see your commercials on television and it makes us envious. Is there ever a possibility of getting one here. This area has a lot of retirees and do enjoy good restaurants.
Thank You
Ken Merrick

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