Shoe Carnival Corporate Office - Corporate Offices & Headquarters

Shoe Carnival Corporate Office

How would you rate your experience with Shoe Carnival ?

[Total: 5    Average: 1.2/5]

Shoe Carnival Corporate Office Address

Shoe Carnival
7500 East Columbia Street
Evansville, Indiana 47715

Contact Shoe Carnival

Phone Number: (812) 867-6471
Fax Number: (812) 471-9849
Website: http://www.shoecarnival.com/
Email: Email Shoe Carnival

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Clifton E. Sifford
CFO: W. Kerry Jackson
COO: Timothy T. Baker

Shoe Carnival History

Shoe Carnival was founded by David Russell in 1978. The company operates a chain of shoe stores across the US. As of 2015, the company had 555 locations, mainly in the south and Midwest regions of the US.

The company’s majority stockholder is the former owner of the Jacksonville Jaguars, J. Wayne Weaver. Although the name says shoes, the company also offers handbags, wallets, socks, and shoe care items, such as leather cleaner.

Shoe Carnival moved into a new $60 million headquarters building in 2006, located in Evansville, Indiana.

The company is publicly traded on the NASDAQ under the ticker symbol: SCVL.

In addition to their eCommerce site, the company has a mobile phone app for Android phones.

{ 17 comments… read them below or add one }

Austin morgan November 22, 2017 at 6:34 pm

Bought me a pair of shoes and the lady didn’t give me a receipt, thought I would like them. Changed my mind a hour later went to return them and the store manager told me I can’t because I didn’t have a receipt and I told the lady I never got one and she said well we have to give you one or we put it in the box which she never did. And I told her I never got one nor did she put it in the shoe box so she told well I can’t return them with out a receipt so now I’m out 55 dollars because she forgot to give me a receipt. She remembers me coming and buying them, Worst service I have gotten and will not go back.

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rosa rosales November 18, 2017 at 2:59 pm

Came to the store located at 13244 Northwest Fwy, Houston, TX 77040 unfortunately I was very desapointed in the way the supervisor managed a situation! A situation that should of been aporched first to me instead of the supervisor yelling at my child like if it was hers! I Completely understand that kids should not be running around the store! But even I jerked when she yelled at them. I was literally next to them because we where leaving the store. So there was no need for her to yell the way she did ! Must of been because they got in her way while she was trying to run her self outside so she could take that smoke break which by the way looks so unprofessional right next to the entrance!!

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Kyle November 11, 2017 at 8:20 pm

My name is Kyle and I don’t know who to vent to about the horrible experience me my wife and 2 children encountered today at the Helena, Montana store. But my wife went in the store to wait for me and our children to park and overheard Tami (who is a manager) and 2 other employees making deragotory comments about native Americans who were previous customers being disgusting people. This conversation went on and when they noticed my wife could overhear them one commented “they didn’t care” and walked away.
When I came in my wife was very upset as I am an enrolled native American and told me about it. I asked to speak to a manager and Tami was actually the manager on duty which surprised me as she was the one in middle of this unprofessional conversation taking place at the front of the store. When I asked about what that conversation was supposed to about she denied any racist comments which in turn my wife my wife corrected her about what was actually overheard. She continued to make excuses and say she must not of heard what was said as she was in middle of talking about something else at the time. We left without continuing our shopping as we felt this environment wasn’t one we would like to be exposed to.
I would like to see some type of action take place as this was something that is unnecessary and unprofessional in the workplace. I am now really uncomfortable with shopping this store, if management won’t respect their customers no matter what they look like than neither will any other employee who works their.
Please respond or send me contact info on where I can voice my concern as this type of person needs further training or doesn’t belong working in the public eye.

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Asha McCoy August 28, 2017 at 11:27 am

Sunday August 27th, 2017 at approximately 3:00pm I felt very disrespected and racially discriminated. there was a bogo sale going on at the time so there were a lot of people in the store. my daughter who is a one year had a very mini Doc Mcstuffin backpack on which held one diaper and wipes in the bag. we began walking around the store looking for the infant shoes and a staff member approached us asking if I needed any help. I told her yeah that would be helpful. so she told me they were right behind me on the back wall and asked if there were something in particular that I was looking for and I said, “white Nike tennis shoes in a 6c.” she then showed me some white Nikes but they only had a 7c so I asked if they had white converses. She then took me over there and showed me them. by this timeI didn’t need anymore help and it seem like she knew I was getting ready to tell her thanks but I didn’t need anymore help so she asked me did I need any boots and I said, she if you got any timberlands, I would like to see them.” so she showed me some off brand Timberlands and stepped away for a second. I thought that was my chance to get away from her because she was starting to seem a little pushy and creepy. She ended up finding me again while I was helping my daughter try on all the shoes. My husband walked up by that time and she ended up disappearing but then the manager walks up and said, ” the other associate got busy so I’m taking over for her.” I was thinking in my head tha I didn’t need a bodyguard but I blew it off and told her, ” thanks but I don’t need any more help you guys helped me enough and I appreciate it.” she began to stand there with this blank look on her face as if she was trying to think of a reason to stay. she then asked me to hand her the shoes so that she could take them up front but I told her no thank you because I need to have my daughter try the rest on and that we haven’t decided on which shoes we were buying. so she said,’ ok and walked away.” Next I heard her on the walkie talkie radios, telling everyone to turn their radio channel to #4 so that the customers could hear them talking. I use to work at Harley Davidson as a security officer and I know what that means. Now my husband worked in the show industry for years( kids foot Locker) so he knows what the associates look for when targeting people in the store. He told me its probably our daughters bookbag. That maybe they were assuming that we were going to stuff her shoes in it. I said, ‘oh no wonder she was acting weird.” so by then, I started paying close attention to the associates and I noticed that the one that was originally helping us was right behind us everytime I turned around. And when I did turn around she would pretend to fix the shoes. I finally told my husband to lets go because I was upset. He was tired and didn’t ant to go to another store so he said he was going to buy the ones we had. we went to the register and the one that was following us came behind the cashier pretending to move boxes, the manger came back up to the front as well. Since she was up there I decide to ask her for a discount because we had to buy the display shoes since they didn’t have my daughters shoes in her size expect for the display ones. The manager told us no she couldn’t give us a discount but she could clean them. We told her that you wont be able to clean the inside of the shoes. she then grabbed them to try and came back minutes late saying she tried her best and stated that she could give us a discount but couldn’t give us the bogo sale if we got the discount. The manager and my husband went back and forth for a little bit since he understood the shoe business and finally she gave us $5 off with the bogo sale. the experience was horrible. I really felt disrespected, discriminated, hurt, and shocked. I work hard for everything I have. I have a great job and don’t need to steal. there were several people in the store but we were the only African American couple in there at that time. ( I looked) I heard that store in Greenwood, Indiana was horrible for racially discriminating people but I am the type of person to give everyone a chance. I will never shop at Shoe Carnival again when there are staff like that working there.

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LaKesha August 27, 2017 at 8:42 pm

This is the absolute WORST customer service that I have endured!!!!!!!!! I placed an order on thursday w/ Shoe Carnival customer service person around 10am and I payers for express delivers which was an extra $22.00. The shoes was suppose to be delivered on sometime Saturday. So, I called my son Saturday night to see if the shoes wrere delivered & he said no!!!!! So, I called the customer service number right away to see what the problem was. The customer service person tells me that somehow they forgfot to ship them!?!?!?! How in the HELL do you forget to ship the item; especially when I paid an extra $22.00 for EXPRESS delivery!!!!!!! So, he apologizes for the packaged not being shipped and refunded my $22.00 that I paid for express delivery. He also told me that my package would bee delivered Sunday afternoon. Well, he lied and their was no package on my son’s door step Sunday!! I DESPICE LIARS!!!!!! So, again I call customer service and spoke to a manager called Missy. Now, she assures me that the item will be delivered no later than Tuesday. I have to go thru this much trouble for a freaking pair of shoes!!!!!I asked Missy the manager for corporates number and of course see insists on telling me that she does not have that information!?!?! First, of all you call yourself a manager and you don’t know corporates number!!!!! What the HELL?!?! What kind of company are you working for; apparently not one that knows what the hell they area doing!!!!!!! This will be the last time that I will ever shop with this company again!!!!!!! I will definitely be buying my son’s shoes at Finish Line!!!!!! I give this company no rating stars!!!!!! This company needs to be shut down permanently!!!!!!!

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Jessica August 16, 2017 at 7:36 pm

We went to the Shoe Carnival at 120 Dorman Commerce Drive, Spartanburg, SC 29301. Customer service was wonderful. They were so busy with back to school shopper and still Judd, who is an employee there, was so helpful and friendly. He helped us get exactly what we needed and out the door with no wait. He was wonderful. We were so suprised with the excellent service, we will go there to buy all of our shoes for everyone in our family. It is rare to get that type of service. Thank you Judd and I we will definitly be back!!!

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Catherine Robuck August 13, 2017 at 4:55 pm

I ordered a pair of shoes online to be picked up at the Ankeny,Iowa store. It was to take 4-7 days and I would be getting an email when they were ready to be picked up. After about 5-6 days I called the store and was told they were in. I was busy the next two days, so I went 3 days later to get the shoes. The girl brought me the shoes and when I go to reach for them, she tells me I have to wait because they might be expired. When I asked what she was talking about she said, “Expiration of when they can be picked up.” I had to wait until she checks the computer and thank God they hadn’t expired yet. I asked her what would happen if they had expired, and she told me they would keep the shoes and I would have to wait until the company issued me a refund! What kind of customer service is that? I had already paid for the shoes and they were right there in front of me. What would be the benefit of that? I would be out of a pair of shoes, have to wait to get my money back and the company would lose a sale! Unbelievable!

and I would have to wait until the company issues me a refund!!

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Lisa Emerson August 8, 2017 at 10:38 am

Placed a call to customer service line today and Customer Service rep, Shiele, was unable
to answer my questions regarding one item in my order, he stated he was emailing another department to get status but told me he could not disclose the name of the department he was sending the email to. I asked for a Corporate number for Shoe Carnival and was told that he was unable to disclose that either. So, I Googled it and left a message for Erin this am
for a callback. Hope to get a response to a simple request for the status for one item on my order. Not a happy customer, used a rewards certificate and back to school code for this order.

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LLanicia August 3, 2017 at 12:01 pm

This was the WORST customer service experience ever. ON top of an extra charge of $120 been charged to my card from a online order the customer service representative didn’t know what she was talking about to the point that I asked to speak to the supervisor she still wasn’t making since not only did she have me to email the text alert for the extra charge(because she couldn’t figure out either why) but when I asked the name of the representative that I spoke to first she refused to tell me saying to protect her representative she isn’t allowed but how am I not allowed to know who has dealt with my name and credit card info and the horrible service i received. She was then made aware that I was calling corporate. Which I wasn’t at first unless my money wasn’t put back on my card. I will never shop with Shoe Carnival again and I will tell everyone i know. I’m a mad, unhappy ex customer unless they do something fast.

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Jocquetta LaRuex July 23, 2017 at 6:09 pm

I have never been so embarrassed and uncomfortable in my life! My daughter and I walked into the Shoe Carnival location in Mishawaka, Indiana only to be followed and harassed the entire time of our visit. There were three different employees, THREE, that followed and stalked us throughout the store. I mean literally every aisle we turned, every corner we turned there they were. Not only was I embarrassed but I was unable to focus and feel comfortable enough to even shop. To add insult to injure, one of the employees that was following me, followed me up to the counter as I was checking out to make sure there were not any stolen items in my bag. This is very unfortunate because I enjoy spending money at this establishment but never again will I enter the Shoe Carnival located in Mishawaka, Indiana.

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Sara Hardy May 29, 2017 at 3:06 pm

Last month my daughter and I purchased a pair of Unlisted wedge sandals for Easter. They are her absolute favorite dress shoes that she uses for church and other special occasions. So only wears them for about an hour at a time. The fourth and most recent time she wore them we noticed one shoe completely pulling away from the wedge making them unwearable. It is very frustrating and unacceptable given the amount we paid and the time we’ve had them. I would like some type of compensation.

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bernadette ransom May 17, 2017 at 8:34 pm

I won a contest at your shoes on Cottman ave in phil,pa it was a puma giveaway I’m trying to have the person from puma contact me that hold the siveaway at gor store

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Wanda Rushet March 23, 2017 at 7:54 am

Went to the shoe carnival located on okolona kentucky. If you can find more then twenty shoe in various designs that are in wide width. You are doing good. The buyer should be more alert to this. Won’t waste any more time if you don’t purchase wide with shoes. A woman’s seven size wide width in any styles not on your shelves.

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steve molnar February 9, 2017 at 7:40 pm

I went to the shoe carnival here in the Asheville, nc area for a new pair of sneakers on feb. 9th 2017. Finally found a nike shoe I liked and found that all I could try on was the right shoe cause the left was not in the box. I asked a sales person I he could get me the left to try on so as to make sure both felt good. He said I would have to pay for them first and then I could try the other one on. That is totally unacceptable and I just worked out. Their loss as I was about to buy a $90 dollar pair if they fit and felt good. And may have purchased a second pair had they worked with me as they should have. I Will be letting all my friends and others know of my experience today. I have bought shoes at this store for many years and will never go back.

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Deb February 8, 2017 at 8:00 pm

I was checking out at the Chicago Brickyard store #598
I just received my $10 perks coupon and shoe carnival had the BOGO half off as I was checking out the cashier could not get my perks coupon to go thru she called her General Manager Kristine to help her out after she scanned my perks coupon for about the 10th time the manager then says your coupon has been used I told her after scanning it so many times I’m sure it did, I just received my coupon on 2/2/17 this is the first time I’m redeeming my coupon, the General Manager then says she’ll have to call it in I told her call it in I just received it and I have not used it yet, (as I look behind me there a huge line forming with only one cashier to ring up) the manager says she’ll just take $10 off my purchase and I can call it in myself. The manager walks away as the cashier is trying to ask her how to complete the transaction the manager ignored her and I then stated to the cashier your manager is very rude, the cashier stated the manager is just having a bad day I told her that’s not your problem or mine and as a General Manager she needs to leave that at home and not take it out on the customers or the employees rude General Manager Kristine u need sensitive classes and if you are not a people person you should not be working with the public!!!!!!

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Tina Fowler January 13, 2017 at 11:48 am

My sister and I were shopping for a new pair of shoes for her. At store #555. My sister suffers from Parkinson disease. The manager send a gal (dont remember her name)to help her. She showed us to a chair and NEVER RETURNED TO HELP MY SISTER. I complained to the manager that she hadn’t been back to assist my disabled sister. He then sent over not one but TWO gals to assist her. Their names were Robin and Monica. I would like you to acknowledge these two helpful ladies. My sister bought two pairs of shoes that day. Thank you for your time…. Tina Fowler

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Angela Blackmon December 10, 2016 at 4:45 pm

Just went to my local shoe carnival on December 10 2026 at 3:35 pm in Dothan Alabama to buy my husband some boots and we gave the cashier cash and the cashier woman had the nerve to ask my mother in law did she want to give her the rest of the change for her a tip! If she isn’t getting paid enough she should be smart enough to find a better job! Never in my life have I had a cashier to ask for a tip! First of all that s stupid asking a customer for the rest of thier money as a tip! And two that is a shoe store not a freaking restaurant!!

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