Shaw's Supermarket Corporate Office - Corporate Office HQ

Shaw’s Supermarket Corporate Office

How would you rate your experience with Shaw's Supermarkets ?

[Total: 10    Average: 1.9/5]

Shaw's Supermarkets Corporate Office Address

Shaw's Supermarkets, Inc.
750 West Center Street
West Bridgewater, Massachusetts 02379

Contact Shaw's Supermarkets

Phone Number: (508) 313-4000
Fax Number: (508) 313-3112
Email: Email Shaw's Supermarkets

Shaw's Supermarkets Facts

Founder: George Shaw
Date Founded: 1860
Founding Location: Portland, Maine
Number of Employees: 265000

Shaw's Supermarkets Executives

CEO: Paul D. Gossett
CFO: Scott W. Ramsay
COO: Judy Chong

Shaw's Supermarkets History

Shaw's logo

Shaw’s Supermarket was founded in 1860 by George Shaw, who originally began as a teahouse in Portland, Maine. Shaw’s is one of the oldest markets in New England. The company has been sold several times over the years and today operates as a subsidiary of Albertson’s.

Shaw's supermarket store front

The company has more than 194 stores in 6 states after closing 169 stores in 2011. Most of the stores have undergone extensive remodeling. In 1999, the company acquired Star Markets. Shaw’s is one of the best-known supermarket names in New England and employs approximately 265,000 persons.

Shaw's supermarket interior In mid-2013, both Shaw’s and Star Markets announced that they were removing their loyalty card programs.

Company headquarters remain in West Bridgewater, Massachusetts. The company has plans to relabel their Shaw’s food brand label to Essential Everyday in all their stores.

Shaw's Star market logo

Shaw's Supermarkets FAQs

Question 1: What is the phone number for Shaw's Supermarkets?
Answer 1: The phone number for Shaw's Supermarkets is (508) 313-4000.

Question 2: Who is the CEO of Shaw's Supermarkets?
Answer 2: The CEO of Shaw's Supermarkets is Paul D. Gossett.

Question 3: Who founded Shaw's Supermarkets?
Answer 3: Shaw's Supermarkets was founded by George Shaw in 1860.

{ 18 comments… read them below or add one }

Christine December 27, 2018 at 3:56 pm

When I am told a Shaw’s will close at 6 pm , and I get there at 5:45 pm , and they will NOT let me in the store . Even after I explained that I just needed to pick up some Tylenol and still stood in front of the door and said “ no “ ! I had to go to a gas station and pay 3 times as much as Shaw’s !!! It was Christmas Eve and I was not feeling well , there was no other store open accept a gas station !!! And shame on you for making to teenagers stand out front and do your dirty work !!!! This Shaw’s is in north Merrimack NH , I tried to call the Corp. office but could not get through , I was not surprised !!! I promise I will not stop until I can get through to some one in management !!!!!!! 6 PM MEANS 6 PM !!!!!!!! 😡😡😡😡😡😡😡😡😡


Richard J Suskin December 2, 2018 at 4:40 pm

Why do you no longer carry “al fresco” Uncured Chicken bacon. Perhaps we will be forced to do our twice weekly grocery shopping elsewhere?




DonnaLynn DiSpirito November 25, 2018 at 5:05 pm

Store: Traders Way, Salem, MA
I wrote to complain about a flyer item (Crème Fraiche) not being in stock.
The store manager first wrote saying that it was not in the flyer.
I wrote back saying that it was.
The manager later wrote back saying the he had, indeed, found it in the flyer.
He blamed the deli manager for not ordering it.

1. Shaws should have mechanism to ensure that flyer items are available.
2. I would have expected some small compensation for my trouble. I had to make a separate trip for the item.


Brian B October 20, 2018 at 11:13 pm

Tonight (October, 20, 2018) I was at the Shaws Supermarket in Westbrook, Maine. I saw a couple walking their dog around the store, this is the 3rd time that I’ve seen them at the store with their dog. The first 2 times I saw them I figured it is a service dog and they just didn’t put it’s vest on, since it was late at night. However tonight, I saw the dog pulling on the leash And pulling bread off the shelf. I pointed it out and they simply put the bread back on the shelf (meaning that now there are holes in the bag and dog saliva in that bread.) And walked on while yelling at me. I’m sure that being a store that sells food, your company is aware that it is against the law to bring a pet into a store that sells food. So, it’s obvious that the manager isn’t doing their job, and the employees haven’t been telling them about it. So, there need’s to be clear signs stating “No pets allowed” on the doors, and something needs to be done about the manager too.

My girlfriend won $35,000 playing the Shaw’s Manopoly game a few years ago. So I’ve been a loyal Shaws customer. Even though my mother is a programmer for “Hannaford to go.” But now, if this isn’t taken care of by the next time I go to the store, I’m going to go back to Hannaford, I’m also telling my friends along with posting on facebook what I’ve been seeing.


Colleen October 19, 2018 at 10:58 pm

I am very disappointed that shaws is stealing the tactics of Stop and Shop..making us buy in quantity to get the sale price. There are two of us, so I will have to stop shopping there…This only encourages food waste..There is nothing I hate more.. i shop in Gloucester Ma.. This is sad..


Curtis pinet September 6, 2018 at 1:19 pm

Hi my name is Curtis pinet and I went into Shaw’s in Nashua NH and was denied my right to buy beverages when I’m a paying customer this is not acceptable and not right I demand something be done or I will go higher up for more options to see what can be done about the employees


Pamela Thibeault July 20, 2018 at 6:04 pm

Today I Visited you Shaw’s in wiscasset, Maine, July 20th around 5 pm, I n the bakery ,you need to replace the single buy bagel containers ,which are held together with tape, tacky and the single buy muffins and bakery donuts are not enclosed ,open to the air, there were fly’s on the donuts and muffins,I was so grossed out, that is so nasty, I did tell the guy behind the deli Counter., something needs to be done, to keep fly’s bugs of of your bakery food, enclosed glass doors,


joseph maio July 15, 2018 at 5:33 pm

I just purchased steak I had to freeze because it was brown date said best by the 19th. also this cut of meat was not what the package was marked is was a cheap cut but not london broil steak. I am contacting the NH attorney general have the form filled out also weights and measures for selling wrong cut of meat as others health.deportment in londonderry, Then mark it steak and its a 1/2 inch thick that is not a steak but a shave. I bought porterhouse steaks the week of the 4 in fridge 2 day took them out and were slimy and brown and stunk just like the meat i just froze. garbage i am done with shaws. high prices and no quality at all. so said i was just going to switch from market basket to them. might as well stay shopping a mb on XXXXXhole or an other it dont matter. in fact trying aldis this week.


jeanne June 26, 2018 at 5:47 pm

I am 77 yrs. old and have been shopping at Shaw’s when they were called ( Star Market) . I shopped there yesterday and I was appalled at the “just for you” deals. I was under the impression it was a special discount for the people who shop at Shaw’s. When I reached the register I was told I needed an APP. I don’t even have a smart phone. So I had to pay full price. Shame on Shaw’s, you give people with smart phones a discount, but the elderly can go suck eggs. Does Shaw’s realize we are on fixed income. I could not afford what it cost to have a smart phone. You really should rethink your customer service policies. Now I will have to start reading the Market Basket ads. and they are a distance from me. Is it possible that I could get an email from your people who make these decisions? Don’t any of them have elderly parents who could use a break? Without a foolish APP? I like Shaw,s, but to be overcharged because of an APP is heartless. I could not even get my water at 99 cents because of an APP. Would someone be kind enough to read my email and get back to me and explain, why an APP is running the grocery store, and no deals for the seniors.
Thank you for listening,


Linda Persons June 21, 2018 at 8:57 am

In light of the incident at the Saco Me. store, might I suggest a little diversity training. I realize that there are two sides to each story but I do think it could have been handled differently.


Diane Robinson March 31, 2018 at 12:22 pm

Why is Shaw’s continually discontinuiing products? There have been products I liked very much in the past and now the latest one is the LaChoy products. I make my own Chinese dishes and now I have to go a long distance to another grocery store to get this. There have been other products I liked that I shop elsewhere for: Vermont Style Maypo, Dark chocolate Kit Kats, Irresistible crackers, a couple of cereals that I liked. The fish department doesn’t carry oysters and I have to travel a long way to get them. I am disappointed with the number of products that have been discontinued or not even available. I’m from Massachusetts and most of these things are readily available as well as the 12 years I lived in Portsmouth, NH.


anne walsh March 22, 2018 at 7:02 pm

On March 20th, 2018 I was looking through the magazine rack at the Skaket Corners/West St. Shaw’s in Orleans, and found a gun magazine, something I’ve never before found at this store. Because it was in the evening, and I thought the Manager wouldn’t be at the store, I waited until the next day to report this to the employee at the Service desk. I asked for the Manager; she said that the Manager wasn’t there, but that I could leave my name and phone number, and that the Manager would get back to me.

It’s only been one day, but while watching the news about the massacre of 17 high school students and personnel in Parkland, FL I feel compelled to move forward with my complaint about this magazine’s presence in my family food store in my sleepy Cape Cod village.

I am a big supporter of free speech, but the intrusion of this magazine compels me to protest the presence of a gun magazine in this setting.

I am asking you to check with the vendor of magazines to see how this happend. I want it removed immediately. I will go back to my Orleans Shaw’s, and make sure that it is removed from the magazines offered at Shaw’s.

Seventeen human beings slaughtered by semi-automatics. A food store exists to boost health. I love Shaw’s and entreat you to remove deadly advertisements.

Anne Walsh
Brewster, MA

I entreat you to assure me that this wuill happen.


Diane Robinson March 31, 2018 at 12:24 pm

I found bullet shells/casings not far from my home in Massachusetts – no school shootings there as of yet. In Maine where I currently live, I’ve found lots of bullet casings in the woods. BIG DEAL!


Jeff Bishop March 15, 2018 at 9:25 pm

I have not been to the Woodsville nh store in a while .I think I know why . Found an item that was priced wrong. cashier checked it out did her best to help out so she went and got help sorry nothing we can do .so after waiting to be check out I bagged my own groceries I guess I will stick with Wal-Mart. Sorry some things just don’t change….. the item was 4.00 more at register than advertised on the shelf.


Melissa February 17, 2018 at 6:16 pm

I shop at Hanover Ma store and corporate should know that a cashier there is very rude to young and old people especially seniors she is also disrespectful to the men and young people who do the bagging for customers.a lot of the baggers live at Cardinal Cushing residents here in Hanover.she has been reported several times and no action seems to take place.many of my friends avoid her when they have to check out. Nancy is her is time something is done.lately I have been going to another market to avoid her nasty,sarcastic way. I feel Shaw’s should be aware of this issue. Melissa Email melredrose@


john w almeida February 12, 2018 at 4:15 pm

As a person that has worked numerous retail positions , with many of those in different areas of the grocery business, I cannot for the life of me understand the operations of your Stafford st Worcester Ma store. You would think that at times like a Saturday afternoon, ( probably typically one of the busiest shopping times) when it is very busy, that out of 10 -12 registers, more than 5-6 would be open. I enjoy spending my money at Shaws, but when I only go in for a few items refuse to wait upwards of twenty minutes to get through checkout . That is absurd to have as many as 10 customers per line waiting when there are up to 5 or more registers NOT OPEN !!! I would sooner spend my money and my VALUABLE time at one of the Price Chopper stores within a mile or two.


Elisabeth Peterson February 11, 2018 at 11:58 am

Very disappointed that my Shaw’s in Wareham has taken Edy’s ice cream off their shelves. This is one of America’s best ice cream products and why are they doing this? It has consistently been a great seller – always restocking. Also, the chocolate, vanilla bean and coffee light is the only one made with buttermilk so I can digest easily. Why bring in another odd fashion-designer product when this old stand – by has been around a long time and consumers love it. I will have to shop at Target and Stop n-Shop now. Very disappointed and upset with management at the Wareham store. They don’t always make the best decisions.


Charlene Grootenboer December 21, 2017 at 9:14 am

To Whom It May Concern,
If this had happened only once I would not be complaining but it seems like recently it has happened almost monthly. When food items are discounted, are purchased, assuming that you have received the discount only to return home to find out you didn’t. I recently purchased butter that was on sale for $2.99 reduced from $4.99. I thought my bill was higher than I expected it to be and when I checked I found that the discount was not applied. Normally I would then have to return to the store, explain what happened and they would reimburse me. But this is the holiday season where I have been extremely busy and don’t really have the time to return to the store. Plus, the receipt got thrown away so my proof is gone. It is just extremely annoying when this happens and is exacerbated this time of year when everyone is so busy.
Sorry to rant but this just really annoys me. If I was independently wealthy a few dollars wouldn’t matter, but I’m not.
Sincerely, Charlene Grootenboer


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