Sears Corporate Office

Sears Corporate Office Address

Sears Holding Corporation
3333 Beverly Rd
Hoffman Estates, IL 60179

Contact Sears

Phone Number: (847) 286-2500
Fax Number: (847) 286-8351
Email: Email Sears


CEO: Louis J. D
CFO: Robert A. Schriesheim
COO: W. Bruce Johnson

Sears History

Sears Roebuck and Company, or Sears for short, was founded in 1820 in New York City by Richard Sears and Alvah Roebuck.

The company began as a mail order business with their first catalog in 1888.  By 1894, the catalog was over 300 pages and reached over 500 pages the following year.

In 1925, the first retail location was opened in Chicago, Illinois.

The company built many stand-alone stores from 1925 into the 1950s.  Their strategy then changed during the 60s and 70s to building stores inside shopping malls.

In 2005, Sears was purchased by Kmart and the Sears Holding Group was formed.

The company currently operates over 2200 stores in the US.  The Sears corporate office is located in Hoffman Estates, IL.


{ 455 comments… read them below or add one }

Shane L.Williams October 1, 2015 at 2:16 pm

I made the mistake of buying a Craftsman Lawn Tractor, 24 HP, 48 inch deck Model 917.20401 last year to replace my John Deere.

Unfortunately the engine continues to blow one cylinder. A service tech has been to the job 4 times this summer – replaced a head gasket, replaced a piston rod etc. I told them from the first call that a little box on the side of the engine sparked (shorted out) while I was mowing early in the year – since nobody can replicate the “spark” they have not tested the box to see if it is functional. As of yesterday it remains an inoperable piece of junk. The tech is trying his best but the bureaucratic process within the Sears warranty system is inhibiting his ability to meet the needs of this customer. The latest issue as of Sep 30, 2015 is the tech is ordering all of the parts to build a new engine with the plan to rebuild the engine in my driveway. While reviewing the cost it is almost as expensive as buying a new tractor.

At this time I want the tractor fixed, replaced or my money back.

I have always been a Sears customer but have become disenchanted as a result of this poor customer service.


Ron Nichols October 1, 2015 at 1:43 am

I ordered a lawn mower that cost $180 — I LOVE THE MOWER – but the amount of time it took to get the order correct and handle screw-ups on the inventory in store and to correct the billing ERRORS took about 6 hours – YES – 6 HOURS. And what is sad – years ago most of the tools and appliances I owned were from Sears. It is so sad to see such a great store of the past be in such a mess now.


Thomas Hammond September 29, 2015 at 11:55 pm

why do you not ship to Alaska we are in the United States Of America still ? maybe we should be part of Canada. I don’t understand Sears anymore they where a great store back in the 1970′s. maybe if you shipped to Alaska you wouldn’t be closing stores in the lower 48.


Rod Sapyta September 27, 2015 at 4:52 pm

I have NEVER seen such BADD service as the store in Brandon Florida. All I got is voice mail .ALL DAY LONG!!! I NEED TO TALK TO A LIVE BODY.WTF is WRONG with you people up there. THIS IS WHY YOU LOSE CUSTOMERS!!! I will not drive ACROSS TOWN for a replacement part if NO ONE will tell me if you have it. I will just buy all my things from JCPENNY from now on. HIRE MORE PEOPLE!!! …CORPORATE GREED!!!


Rhonda Atchley September 25, 2015 at 2:23 pm

My husband, Mitchell, and I purchased a washing machine from Sears a couple of years ago. It has been repaired 3 or 4 times and still does spin the clothes out after every cycle. The washer is under warranty. We were told that in order to get a new washer, there had to be 4 service calls in a 12 month period; we have had the 4 service calls. The last time the repairman was there, he noted that the washer was defective and we should get a replacement. He also more or less said, “be tough with Sears to get a replacement.” Well, my husband has been on hold for 30 minutes, twice in the past week waiting for somebody to answer the phone! This is ridiculous and terrible customer service. The recording he gets is, “All service representatives as busy please continue to hold.” Several possibilities are at work here. Either Sears appliances are so terrible that calls for service cannot be answered, no representatives exist or are answering the phone, or not enough representatives are hired to handle incoming calls. We are fed up with Sears! We also bought a lawn mower that’s had to be repaired once and now, after two uses, is not running. We are not giving up on getting our replacement washer. Sears, you need to take care of business!


Gerald Waldrop September 25, 2015 at 9:27 am

I have called Sears corporate to get Mr. Eddie Lambert’s email & left several messages & no one will call me back with Mr. Lambert’s office so I can get his email. These folks are the rudest people I have ever had the displeasure of dealing with. It is the same with all personnel at SEARS.

Below is a letter I wrote yesterday 9/24/2015 & wanted to send it to Mr. Lambert & cc: to BBB of Chicago & Call for Action in Birmingham, AL.

Please see if you folks have any luck getting through to the shield they have around a public owned official such as Mr. Lambert.

September 24, 2015

Mr. Eddie Lambert, CEO
3333 Beverly Rd
Hoffman Estates, IL 60179

RE: Husqvarna/Craftsman Riding Lawn
And Repair Protection Agreement (RPA)

Dear Mr. Lambert,

I am writing this letter in an attempt to let you know what is going on in the company you are over, Sears.

I would like to start by saying this all started back in 2012 were I purchased a Husqvarna Riding Lawnmower (model # 917-240440) and a Repair Protection Agreement (RPA) from your store in Hoover, AL. I had many, many problems with this equipment. I called in the neighborhood of 12-15 times for pretty much the same problem’s and each time your service technician’s would show up to replace the same defective parts. Finally the transmission went out and Sears had me to go back to the Hoover store to pick out another one.

I picked out a Craftsman (model # 917.20391) and it was delivered on May 14, 2014. Almost immediately it started to exhibit the same problems as the Husqvarna. So I called and once again, Sears came out, however, it took a while for the repairman to come. He stated they were really shorthanded and he was going as fast as he could.

So he fixed it. I started having problems with the transmission (as it was and I could not determine at the time that was what it was).

I called toward the end July of this year to say it was really making a noise but I did not know where it was coming from and was told by the person I was speaking with, to call back when it broke. I told the lady, I don’t think it will make another cutting.

Well on August 4th, I started and after about 100 ft. it stopped in its tracks. I called and it took approx. a month to get a tech out to tell me the transmission was torn up.

He ordered another transmission and other parts he needed and they scheduled yet another appointment for several weeks down the road. He came to install new transmission and was in the process of replacing the drive belt and found the drive pulleys locked up & melted. Stopped the repair ordered the pulleys he needed. Came back on 9/21/15 in the late afternoon to only find that one of the parts they sent was not what he ordered.

The tech spoke to parts & his boss to let them know what was going on and I had been broke down since August 4, 2015.
Eddie Lambert

They scheduled another appointment for 9/29/15.

I called the 800 number with major concerns of the time that has passed from when I broke down to now. The call I placed was on 9/22/15. The lady I spoke with told me the parts were shipped via UPS and instructed me to call back when I had the parts in hand from UPS and they would get a tech out to me on 9/24 or 9/25.

So I called back and got the same old dog chase the tail routine with your wonderful customer service staff, including a supervisor (of which I have spoken to various one’s since 2012) all to no avail.

I have asked for a FULL Refund for the mower and a FULL Refund for the RPA so I can go somewhere else and purchase a dependable mower. As it is very clear to me, Sears isn’t the place to search for such equipment.

I have in/around my home, many, many items that have come from Sears. When they need to be replaced, it will be by other than Sears’s products.

I have filed a complaint with the local Better Business Bureau and Call For Action (Fox 6 On Your Side in Birmingham, AL)

The local BBB sent me an email stating they forwarded my complaint to the BBB of Chicago.

You folks sell products and the RPA to keep them going and I have learned that Sears only has ONE (1) lawn/garden tech in all of Jefferson County, Alabama. This means Sears cannot stand behind what they sell.

All I want is for your company to give me A FULL REFUND for the LAWNMOWER and REPAIR PROTECTION AGREEMENT in full, then please dispatch someone to come pick the piece of junk up.


G. Waldrop

cc: Better Business Bureau – 330 N Wabash Ave # 3120 Chicago, IL 60611
Call For Action – 1720 Valley View Dr. Birmingham, AL 35209


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