Sears Corporate Office

Sears Corporate Office Address

Sears Holding Corporation
3333 Beverly Rd
Hoffman Estates, IL 60179

Contact Sears

Phone Number: (847) 286-2500
Fax Number: (847) 286-8351
Email: Email Sears


CEO: Louis J. D
CFO: Robert A. Schriesheim
COO: W. Bruce Johnson

Sears History

Sears Roebuck and Company, or Sears for short, was founded in 1820 in New York City by Richard Sears and Alvah Roebuck.

The company began as a mail order business with their first catalog in 1888.  By 1894, the catalog was over 300 pages and reached over 500 pages the following year.

In 1925, the first retail location was opened in Chicago, Illinois.

The company built many stand-alone stores from 1925 into the 1950s.  Their strategy then changed during the 60s and 70s to building stores inside shopping malls.

In 2005, Sears was purchased by Kmart and the Sears Holding Group was formed.

The company currently operates over 2200 stores in the US.  The Sears corporate office is located in Hoffman Estates, IL.


{ 359 comments… read them below or add one }

Denise Pulsinelli January 28, 2015 at 2:57 pm

we ordered a Bosch dishwasher from Sears on 9/16 a Saturday. Only to see a Sears ad on Sunday that has free installation on Bosch dishwashers. Cancelled on 1/17 and reordered. We received the new one with a dent, not in a box, no manual. This is what you get for 970 from Sears. After another hour on the phone, mind you, now transferred 5 times for a cancellation. I called, they took 10% off the dented one and am called today in regards to delivery of my dishwasher. There isn’t another one. Another dreaded hour of my day and the girl said the first one was cancelled on 1/23. Wont see a credit until 7-10 days. NEVER EVER will I deal with Sears again. And wouldn’t recommend it either. Very disappointed. We went with Sears feeling they were reputable. I would love to hear from a supervisor or CEO Worst experience of an appliance purchase ever!!!!


Marea Henry January 26, 2015 at 2:28 pm

Sears took my money and won’t give it back! I placed an order for a Christmas tree on 1/6/2015. On the 8th i received an E-mail stating that they didn’t have my product and were cancelling the order and would be refunding my money. Every time i call i get someone from a foriegn country who cannot and does not help me!! I have called and E-mailed numerous times to no avail. I will be contacting the better business bureau and filing a dispute against sears! This is terrible customer service! I will never buy another item from sears.


Teresa McAfee January 23, 2015 at 9:37 pm

Along with hundreds of others it seems, I am experiencing issues with poor customer service from Sears. Their social media page is nothing but a sounding board of complaints. You can’t get anyone to do the right thing. I am posting in every site I find. After 30 years as a customer, I will not purchase another thing. Buyer Beware. Search their name in any browser. A few minutes of your time will save you much frustration.


Rick January 23, 2015 at 1:36 am

have a complaint i have been getting bounced around all over sears different departments i spoke to corporate today they said they would contact store for me and call me back that was 12 hrs ago i wonder what time they close well i cant stay up any longer i have to go to work tomorrow i have customers to service good thing they will not be waiting for sears


Carrie VanDerHorst January 21, 2015 at 12:50 am

I purchased several thousand dollars worth of products from your store in the last year. I always thought sears sold great products along with a warranty and service. In the last two months I have been proven wrong. Bought the warranty that if it breaks they fix it or replace it. Washer has broken down 5 times in the last 2 months. They come out and fix it. It worked for 1 load twice, maybe 2-3 weeks the other times. The last time it caught the mother board on fire. Two weeks again without a washer. Sears repair man comes and fixes it, he pulls in my yard and get stuck, he got it out now I have ruts and my yard is tore up. Washed 2 loads broke again. I’m very fed up. Customer service is a joke. They tell us they will reimburse us for going to the laundry mat ($50 a week). Never seen any of that. When asked about the reimbursement one customer service rep says they don’t do that, another says they didn’t have our email to contact us.
I have currently contacted a lemon law attorney. Also have turned this in to the BBB. It would be nice if sears would contact me and resolve the matter. Very disappointing


Julia cox January 16, 2015 at 5:54 pm

I got a batteries from your river oaks in cal city right down the street from my home. And the sears store closes down now something is wrong the batteries keep going dead and the little batteries llight keep coming on.I’m a single mother who has lupus and a handicap son and I do not have a lot of people in my life. Now I got to get my car to your store in maattson ill . I do not no any thing about this town on how to get to this store.I think it is bad that the store closes and for us we are just ass out. My dad love sears I can not wait to tell him how wrong he was now I have not have my car for a week.I will never ever by not one thing and I go to k-mart and I will not go to that store. You do not do people like that.I’m going to yell ever one I see just what sears did to me and my baby.


Darryl Houston January 13, 2015 at 9:10 pm

Hello Sears, I purchased $4000.00 worth of appliances in 2014 and then went back to buy a Ninja 600 plus blender. The store clerk ordered it for me on line . It was $79.00 and should have had it before christmas. I can’t get the material I ordered. I have called the store at town center and no help to find my purchase. I bought it Dec. 6 2014, please help me get me blender.


lisa January 9, 2015 at 12:04 pm

i bought a kennmore elite after 14 months the main part stopped working the compressor i have to pay for the guy to come out and labor i mean really i have to pay for a messed up fridge


Bob Weiss January 8, 2015 at 9:41 am

My suggestion. All of you have had major problems with Sears service. Perhaps it might be a beneft to copy and paste all of these and other complaints on an e-mail or snail mail and mail it to the B B B, the Attorney General’s Office of your state consumer reports and Sears cooperate office ( return receipt requested). This is a productive project for those who are retired. Be honest objective and persistant in your complaint.


Jill Brennan January 7, 2015 at 9:19 pm

Never will I shop at Sears again. I spent over $3000 in December. The first delivery the guy showed up and refused to take the items off the truck because it was raining. Tomorrow was supposed to be my final delivery. I got an email Monday confirming. When I got no call today for a delivery window by 8:45 pm I called them. I was informed by someone in India or somewhere that the warehouse does not have my oven and cannot deliver until February. If I do not receive my oven tomorrow I will not only cancel the order I will be sure every newspaper and social media site know just how shady Sears has become. The still have over $1000 of my money and don’t feel they need to supply the products. No wonder they are going under.


Mary Brackett January 6, 2015 at 8:50 pm

I have a really old countertop Sears Kenmore washing machine. The motor in the lid with a knob that turns clock ways to cut it on. I was wanting to find out some information on it like the age of it and value of it. I have had it several years and have used it to was small things. It still works grate. Can you please help me out with it.


Jerry Tidwell December 31, 2014 at 12:54 am

Dear Mr. Lambert,
I am reaching out to you for a resolution between Sears and me. On 23 Dec 2014, I spoke with a Customer Care Manager and a Warrant Customer Care person. They agreed that my washer would be repaired on 29 Dec 2014. The same Sears Technician came to my home, but again refused to repair my washer. After making several phone calls and speaking with Geneva from 855-256-2466 x4182, Whitney from the customer care solution stated they cannot repair my washer even though the Sears Technician replaced the washer door without putting the serial number and model number on the new door, Sears will not repair my washer even though the model and serial number is in their system. Geneva stated she disagreed with this process and would escalate this matter to higher manager and they will get back in contact with me. I still have not heard from higher management. I have been without a washer four weeks and counting. I need a resolution on this matter soonest. I can be reached at 240-381-****, 301-653-****, or 301-868-****.
18 Dec 2014, this is my third request and I still have not received a respond from my second request. I submitted an email on 12 Dec 2014, to Mr. Lambert in reference to my warranty and service contract. I received a call from a Sears Representative on Sunday 13 Dec 2014, stating Sears had received my email and he was sending a respond to me in 15-20 minute by email. It is 16 Dec 2014, and I still have NOT received a respond to my email sent to Mr. Lambert on 12 Dec 2014. What do I need to do to get a respond to my email dated 12 Dec 2014?
16 Dec 2014, I submitted an email on 12 Dec 2014, to Mr. Lambert in reference to my warranty and service contract. I received a call from a Sears Representative on Sunday 13 Dec 2014, stating Sears had received my email and he was sending a respond to me in 15-20 minute by email. It is 16 Dec 2014, and I still have NOT received a respond to my email sent to Mr. Lambert on 12 Dec 2014. What do I need to do to get a respond to my email dated 12 Dec 2014?
Dear Mr. Edward Lampert,
I’ve been a Sears’s customer for some time and have purchased SEVERAL large appliances from your store in the past. In fact, I used all Sears Kenmore to outfit my entire house after our first house purchase.
Mr. Lampert, I am very disappointed with Sears Customer Service. I do not believe I am being unreasonable. I simply want a resolution with this situation. On or about 6 Dec 2014, I contact your repair department for an appointment to repair my washer. I paid $479.88 for a new warrant and was given an appointment for Tuesday 9 Dec 2014. I was informed that the Technician would contact be before arriving at my home. The Technician did not contact me and I had to reschedule my appointment until 10 Dec 2014. The Technician contacted me and I met him at my home. When I pull up to my home I was not happy the Sears Technician was parked on my grass and damage my grass when he left my home.
The Tech was unable to locate a model and serial number for my washer. I brought the washer and dryer from Sears on April 2008. The Technician and the Supervisor can see that I brought the washer and dryer from Sears, but do not know why the washer does not have a model and serial number. They said they cannot repair my washer because there is on model and serial number. I do not know why Sears sold me a washer without a model and serial number. It is not my problem, but I paid for a service contract and I need my washer repairer or Sears need to replace my washer.
I contacted (800 number) and spoke with several people, who was unwilling to assist and after a lengthy discussion, suggested I contact Sears Corporate. I asked to be transferred to the corporate office, but they just forward me to the customer care and after several attempt, I decided to send this email for a resolution.
Sears need to retrain their Technician in customer service care. The Technician was very disrespectful and had no patience. I need Sears to repair the damage the Tech did to my yard.

Jerry Tidwell
301-653-**** – cell
301-868-**** – home
240-381-**** – office


Janine Vintch December 20, 2014 at 2:36 am

We placed an order for a pair of Timberland boots (Item #06782075572) on December 15 (Order #093003456016) to give to a family member for Christmas knowing that they would arrive in time when we placed the order. The boots arrived this evening. When I opened the package, the theft deterrent device was actually attached to the tongue of the left shoe. I promptly called your Customer Service number and spoke to two individuals who were less than helpful. The first individual told me that I had to bring the shoes in to my local store and have it removed. Okay….let me point out that we placed the order on-line because we do not have a Sears store located near our home. It is now the weekend before Christmas and the stores that are located several miles from my home are going to be more than hectic. I did most of my shopping on line so that I would not have to go into any stores during the very busy holiday season. We made our purchased on-line for its convenience, timing, and free shipping. Telling me to go to the store defeats the whole purpose of my purchase, takes up time, and costs me money in gas expenses. I told him this would not work so he then told me just to “use some force and simply pull it off.” I pointed out that this was a dye pack and would likely ruin the shoes should I follow his advice and asked him to speak to his manager instead since the information I was receiving from him was so ridiculous. He put Kristen, employee #401678 with no last name provided, who was assigned as my “case manager.” She told me I had two options: go to a local store as previously instructed or they would send UPS to pick up the boots. I would then not get the boots resent to me until your warehouse gets my return, confirms they have received the proper item, and would then issue me another set of boots. By then, we will clearly be well passed the Christmas holiday. When I explained that these were not acceptable options for me, she then told me she could order me another pair but I had to give her a credit card and pay for them in full. I became very upset. I have already paid you for a pair of boots that you sent to me in a condition that makes them unusable. You are putting me at an inconvenience by asking me to go out to a store or wait for whatever length of time it takes for you to get them back. Lastly, I asked why you don’t have quality control ensuring that the orders are sent out appropriately. This mistake would have been caught by anyone simply opening the box. I requested another manager to speak to and Kristen informed me that I had to hang up and call again because she couldn’t do that. I asked to speak to the person above her, and she informed me that she was it. I am more than upset about this experience and inconvenience and feel that your Customer Service could have come up with another option to take care of me instead only providing me with only options that put me at an inconvenience simply for shopping at your on-line store. Please let me know how you would like to address my complaint and issue. This is highly unacceptable.


Rachna Moorjaney December 19, 2014 at 12:48 am

I need to make a complaint about Sears and Kmart which is also one of your entities. I did some online shopping with both your stores over the Thanksgiving holidays. I got really bad customer service from broth places. At the end of my conversation with both stores I was given a corporate office email address that was wrong. The email bounced back at me. I have been a loyal customer with both stores for many years. I would appreciate if somebody can contact me in regards to my complaint and give me some solution of how they are planning to fix this issure or I should go shop somewhere else who keeps the same products as you company and just make sure that YELP along with all my friends and family know not to shop with your stores.

Thank you in advance for your help.

My phone numbers are 510-441-**** from 7:00 AM to 10:15 AM and 510-258-**** from 10:30 AM to 4:45 PM tomorrow on December 19th , 2014.


Rachna Moorjaney


Angelique Breshears December 16, 2014 at 1:28 pm

I have purchased a Gas range from the sears outlet in Hayward about a week ago. I was told it would be delivered that Saturday after I had ordered it. I called on The Saturday after not receiving a call for time arrangement and was told they don’t deliver to my area on Saturdays only on Tuesdays. I had rearranged my whole day for this delivery. So I then call the store and speak to a manager, she apologizes and tells me that there is nothing she can do, other than move me to Tuesday 12/16. Well I work that day and being in the medical field I could not get the day off. I arranged for a friend to wait at my house for the day. Then I call the delivery place once again due to no call for time arrangement and to my surprise he says they don’t have me on the schedule. AGAIN!! I called the store and they proceeded to tell me they didn’t know what happened and they would call me back. Once I get the call back they tell me its been set for delivery on 12/23! I explain how inconvenient this is and what kind of business runs this way?! I asked to speak with the manager and she doesn’t come talk to me she tells the girl helping me to tell me either it can be kept for delivery on the 23rd or I can cancel the order. By this time im fuming!! I say is this how you handle your customers? This is insane. I want a discount and my delivery fee waived. It is now costing me extra money to get this stove that I was supposed to receive Sat 12/13. Did I mention my current stove has had a gas leak so PG&E shut off my gas so I am unable to cook. Some one needs to help me in the right way. This is the worst customer service I have ever experienced!!


Danny R Vowell December 16, 2014 at 12:04 pm

My sears purchase of a Kenmore black side bye side has become completely ludicrous for the simple fact that I purchased above mentioned basic no ice maker no water no touch pad or scanner to let me know I’m low on milk. On the 9th of November! Today I received my 5th electronic call to reschedule my delivery yet again to the most unbelievable date of the 24th of December. Like I really believe that someone will be coming to my home on Christmas eve to deliver the fridge I will probably not see until 2015! And I love how apologetic the customer service is when sears can take my money say that they can get something that appears to need to be hand made bye artisans that requires several months to manufacture. I as a consumer will NEVER purchase anything from sears as long as I live knorr will I recommend that anyone purchase anything from sears unless they are in absolutely no hurry to see or use what they have purchased. Have a merry Christmas and a happy new year. I won’t


LORA SELF December 15, 2014 at 11:56 am

Not that anyone in Administrative level will read this…but I’m putting it out there anyway. Every retail store knows that 2 weeks before Christmas, is probably the most busiest time of the year. That being said, why would you only have 2 people checking people out when there is 4 registers available? I stood in line yesterday for 20 to 25 minutes just to get checked out. THAT IS RIDICULOUS!!!! The lady behind me set her stuff down and walked out purchasing nothing. When I finally got to the counter, I asked to speak to the store Manager. The young lady called him but he didn’t even have the courtesy to come meet me face to face. She simple handed me the phone and I spoke to him regarding the timely issue at the checkout. I’m not dumb, I worked retail for years. All he had to do is pull people from the floor to check customers out. He tried to give me excuses but that’s what they were EXCUSES. As a store Manager it’s his job to make sure that ALL areas are covered and that the customers are taken care of first and foremost. I also proceeded to tell him that it had been 4 years since I had been in a Sears store and this was one of the reasons why. This particular store NEVER has enough people to help or checkout customers.
It will be a very long time before I step into another Sears store again. Hey SEARS, if you want to stay in business, listen to your customers and make changes.


Charles scott December 12, 2014 at 10:59 am

I hope the CEO of Sears read these comments. We opened a Sears credit card when we purchase a refrigator for our home. They said we could get a certain percent off if we applied for a Sears card so we did and we were approved. We used the card for one more very small purchase. Then one month I paid our credit card off and my husband paid the same amount. We basically paid double. Then they shut out credit card off. My husband went to use it and he was denied. He has been calling Sears since sept. 2014. To get the card open back up so we can use our $900 credit and they tell us to do certain steps and we do them then we call and have to start the process all over again. We have been trying to get our money from Sears for 4 months. He is on the phone this morning again trying to get it straighten out and guess what again the same story. We are going in a ski trip and it would be really nice to use that money. No one in customer service has been able to help us for 4 months. You wonder why Sears isn’t the store it use to be??? I have a retail store myself and if I trested customers like that I would be out of business. Mary from security who will not give us her last name again is no help. We have tried to go to Sears and show his ID bc they think it is not us?? Why do they think that in the first place. Again it is always an argument. I will be sending these out everyday until someone fixes this.
Charles Scott Sr.


Shuchi Sharma December 11, 2014 at 1:44 am

I had been a very loyal customer of Sears and believed in the product reliability, customer service and repair service. But after a very unpleasant experience today with the unfriendly and dishonest customer service in their repair department, I would like a response.

The service repair missed an appointment without any notification, were late for another, the service person was obviously unfamiliar and lacked the competence for the repair, he left a mess after 2 hours, took the money, and lied about the “voucher” for a new machine. The misleading fake “voucher” was then denied by the supervisor at the un-help line. Overall, this was more than just bad service, it was business fraud which will be reported to the Better Business Bureau.

Customer service reps’ phone call were somehow cutoff after 40 minutes of being on hold while trying to resolve the issue. Each time a new person came on the phone but was not able to resolve the issues. The reps involved were Mary (ID#633313), Philip (#027221),Glenn (#929463), and case manager Anthony (#360369).

If there is any executive left at Sears who cares about customer service and the reputation of the company, they should follow up. The internet is full of dissatisfied customers. We just bought a dishwasher from Sears and were planning on buying a washer/dryer, an oven, and a cook top. However, we are now planning on buying from any one but Sears.


Kathy Kessinger December 10, 2014 at 10:49 am

My boyfriend purchased a 3pc jewelry set for me for an early Christmas present. I was with him when he picked it out. He is NOT one to buy jewelry so I was surprised when he did it. Anyway the item was purchased on 11/25 and a delivery date of 12/9/14 was promised. I have been tracking this item since they “created” the label on 11/26. Yesterday 12/9 came and went and no package. I have been calling them and apparently their “distributor” does NOT have this item in stock. I am degusted with the way that Sears/Kmart is doing business. Take the customers money for a ride and leave them hanging. And now all my boyfriend does is apologize. He has nothing to apologize for it is Sears/Kmart that should apologize and they have not and will NOT


Jackie Porter December 6, 2014 at 3:54 pm

It’s not worth taking the time to reiterate all I have gone through, but like you I have had a terrible experience with Sears. I resigned myself to taking what they would offer and now they cannot even make that happen. It’s a miracle they remain in business at all. Do yourself a favor – stop buying anything of value from Sears, you will likely regret it. They would prefer to have all of us angry and bitter, posting online, paying agents to tell us they are sorry for our frustration while never really helping us, than to keep the customer loyalty that was built up over decades and is now being lost. I don’t understand that business model. As Dr. Phil would say, “How’s that working for you?” Interesting forecast on the longevity of Sears and their 220 store closings this year.


Mark Burn December 5, 2014 at 5:26 pm

I have an adware virus from COUPONARIFIC that you advertises with that has left my new computer unusable. Are you normally associated with spammers?


Before I post this all over the web I thought I would give you the opportunity to resolve the issue.



Liz December 4, 2014 at 9:05 pm

I brought a galaxy tablet from Sears in January 2014 and I paid for an extended warrenty. I was told that the warrenty will cover the tablet if it were dropped and its breaks. I took the tablet back to sears to get it fix. Sears tell me I have to contact the warranty company to have it repaired, so I called the company who handles the warranty to have the tablet repaired. The company tells me that the warranty that I paid for only covers mechanic defeats and normal wear and tear. So I go back to the sears where I brought the tablet from to see what happen. The manager name Ana tells me it’s nothing she can do but refund me the money I paid for the warranty. I told her no somebody going fix my tablet, whether it’s going be sears or the warranty company . When I brought the tablet I was told that the warranty covers if the tablet was to be dropped and damaged. After I yell and yell the manager Ana stated that she going call the warranty company and see what can be done. I don’t think she going try to truly help me, therefore I’m not going stop to someone going be responsible for fixing my tablet.


Noel Roman December 4, 2014 at 6:59 pm

ATTN: Executives
CEO: Louis J. D
CFO: Robert A. Schriesheim
COO: W. Bruce Johnson

Sears Corporate Office Address
Sears Holding Corporation
3333 Beverly Rd
Hoffman Estates, IL 60179

Contact Sears
Phone Number: (847) 286-2500 /Fax Number: (847) 286-8351
Website: / Email: Email Sears

I will like to bring a matter to your attention that will have a negative effect to the Sears corp.

Let me start by introducing myself:

Noel Roman
Skyline Engineers, Director
83-05 98th Street Apt # 3D
Woodhaven, NY 11421

Now let me share a dreadful experience when I Placed an order on Dec 4 (Order #770683388) for a
Kenmore 17 cu. ft. Upright Freezer – $439.99 and everything to this point seem to have gone ok.

The major problem was brought to light when I received my order confirmation via email.

The address was not written out correctly (the way we’re taught in the 2nd grade) and comparing it with the address that I provided above. Below is the address that the customer service representative provided me as the location for delivery.

• Noel Roman
• St Woodhaven Apt*d It should have been written 98th Street Apt # **
• Queens #081 This should have not been included … will cause confusion.
• Woodhaven, NY 11421 The comma goes right after the town – no space after town only after.

I taught that this was just a minor issue that can be easily corrected online with the change delivery address/update notication settings available online
To make matters worse, the phone number that I provided and listed on the confirmation email, nor the Order #770683388 was recognized by the phone prompts or online, after numerous attempts and receiving this prompt message, “system is down, try again later.” Then after helplessly trying, I tried calling the 718-830-5946 customer service line, also tried 1-800-349-4358 line.

For starters the rep’s that was helping me ( employee ID # 767215) didn’t appear to have a command of the English language, because she made other mistakes, i.e, when I tried explaining that there’s a hyphen/dash after each set of numbers ask me to spell out the word hyphen or dash thinking that word came between those street numbers. Wow! Did I have my hands full? My other thing that was of my concern was not receiving a confirmation of change from my credit card notification alert. No one that I had spoken to had an answer.

Finally, I requested to speak with an American rep or a supervisor and after about 20 minutes of holding I got to speak to a rep that understood a little more then his peers, but still seem to have trouble with taking an address. All I know is that his name was Mario, whom also asks me to spell out the hyphen, and didn’t really seem to know the correct way to write out an address in the U.S. I went through such a hard time trying to solve a simple problem that should have never accord in the first place if the person taking my order had known the basic skill of taking a simple address.

As a business owner, I just wanted to notify you to give you the heads-up. Sear will lose a lot of customers if this matter is not addressed.

Thank you,
Noel Roman


Doug Wildey December 3, 2014 at 1:37 pm

Sears has truly fallen to the bottom of our list of vendors to work with. We have had nothing but problems for 7 straight days in trying to get our products correct on We have written emails to website management and filed at least 5 cases to try and solve the problem over the last 7 days, with no response whatsoever. As of right now, we have missed Black Friday, Cyber Monday and there is not one person who cares about the problem. There is no way to contact anyone at Sears. I just got off the phone with “Customer Service” and was told I could expect another 24-48 hour wait. They refused to bump the issue up the ladder. In the meantime, our trademarked items are being sold on Sears by companies without permission to use our brand name. We are losing thousands of dollars a day in sales. If we are not contacted by 5pm today, we will have no choice but to move the item to our attorneys to handle.


K. Tipper December 2, 2014 at 11:57 pm

I am writing in EXTREME FRUSTRATION. I have always considered Kenmore products the best appliance a home could have. I have a home, and rental apartments full of Kenmore. My opinion is being sorely tested.

On October 10, 2014 I ordered a Kenmore Elite refrigerator from sears

The item came on October 27, a beautiful unit – that never cooled down. Had to return that item, and throw away $300 worth of food that spoiled before I realized it didn’t work.

ReOrdered the item on November 8, after receiving a refund. This one came on November 19. It was the wrong model. A 24 cu ft instead of the 31 cu ft that was ordered. Plus it was used and dirty. Had it returned. Was told to expect a refund within 7 – 10 days. This is December 2, still have not received the refund. Was told they are trying to issue refund, but system won’t let them.

On November 24, I ordered a replacement, for refrigerator #2 – didn’t wait for refund because it is the holiday and I need a refrigerator. Been ordering and returning Kenmore Elite refrigerators since October 10! Expected the prompt refund I received the first time. This refrigerator was supposed to be delivered on December 3.

Was just told by customer service – after talking to 5 different people at 5 different numbers that this refrigerator is STILL SITTING ON THE DOCK AT THE STORE! It hasn’t even been sent out for delivery. No one at the store thought to question why the fridge was still there, or to notify me of a delay – I had to track down the number for the store and make an inquiry, or I’d sit here all day tomorrow waiting for a refrigerator that is still in the store.

After very close to 2 months in the order process with Sears Outlet, whose Sears Certified promise is to have given each item a thorough testing, sanitation process…

I have been sent a non working refrigerator, the wrong refrigerator, and now – no refrigerator – 52 days!

Sears currently has payment for 2 refrigerators and can’t tell me when my refund for the wrong / returned fridge will be made. Sears also can’t tell me when the 3rd refrigerator I ordered can be delivered – and I paid a $200 plus charge for delivery.

This is the most frustrating, ridiculous and disheartening experience I’ve EVER had with a purchase. With more than $2500 tied up with Sears, I’m afraid to cancel the 3rd fridge, as I don’t have more money to buy another refrigerator while waiting for this company to resolve its issues, deliver product or issue refunds.

Christmas is 20 days away and our annual family celebration is dangling, while I wait on Sears to get their act together…

K T ( a truly disappointed customer )


Linda Lindemuth December 2, 2014 at 11:35 am

Dear Mr. Louis,
Please help me w this issue. At 19 went to work @ Sears Product Services. Have CP but worked 20 yrs. Mgr dies of cancer we become a branch. My severence was due to me not being able to drag in tractors. Missed the one time pension date for lump sum. Got letter saying laws had changed. Assoc @ pension says you can get your money now anyway you want. Now I have the 20 yrs but not age 55. I would have stayed but was given no choice. I know the law is the law but now my pension sits in a frozen state tell age 65 in a non existing acct. Their is always a catch. Look @ my job performance & is this really fair? Please don’t pass me off to Pension. Not going to let this go this time. The pension denied me twice because the postman put the package where I cannot get to or would have looked. Thank you in advance for looking into this matter. Taking a copy.


Linda Rosenberger December 1, 2014 at 9:50 pm

I went to sears on thanksgiving day to get a tracfone they were advertining for black fri and was 1st on line. when the store opened I went to electronics and did not see the phone as advertised so I asked the store clerk and he said that they never received any . also my brother and husband went to 2 other sears locations in garden city and lake success and thet said the same thing that they did not receive any. I went home and placed order online where it was in stock at store on queens blvd . I placed an order received a confirmation and order number and email said in process. a half hour later I received an email from paypal saying that sears is refunding my money with no explanation. im trying to get this phone for a friends son who is disabled and cant afford a contract. im been callinbg cust serv and the corp office and ane sears stores and every one I spoke to was extremely rude and did not want to help me. on mon dec 1 I rec an email fromn the vice pres and pres of marketing who told me to call cust serv and have them reorder the phone . I called and spoke to Ingrid who did not want to reorder and a supervisor very rude and nasty name Larise who did not want to help. this is the last time I will ever go to sears and my relatives and friends don’t like sears.


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