Sears Corporate Office

Sears Corporate Office Address

Sears Holding Corporation
3333 Beverly Rd
Hoffman Estates, IL 60179

Contact Sears

Phone Number: (847) 286-2500
Fax Number: (847) 286-8351
Website: http://www.sears.com
Email: Email Sears

Executives

CEO: Louis J. D
CFO: Robert A. Schriesheim
COO: W. Bruce Johnson

Sears History

Sears Roebuck and Company, or Sears for short, was founded in 1820 in New York City by Richard Sears and Alvah Roebuck.

The company began as a mail order business with their first catalog in 1888.  By 1894, the catalog was over 300 pages and reached over 500 pages the following year.

In 1925, the first retail location was opened in Chicago, Illinois.

The company built many stand-alone stores from 1925 into the 1950s.  Their strategy then changed during the 60s and 70s to building stores inside shopping malls.

In 2005, Sears was purchased by Kmart and the Sears Holding Group was formed.

The company currently operates over 2200 stores in the US.  The Sears corporate office is located in Hoffman Estates, IL.

 

{ 28 comments… read them below or add one }

Kristin April 19, 2016 at 9:11 am

I ordered a dryer online from Sears.com, but canceled the order. The order was canceled because I needed a dryer sooner than they could deliver to store. I have yet to receive a refund, on this order placed that was also canceled. I have emailed, talked to the phone with numerous people, and chatted on their web site trying to cancel this order. They continue to tell me that this order has been canceled, and I will receive a refund within 5 to 7 days. What a joke, no refund and I fuming. I continue to get the excuse that my order was not properly canceled, and that “now it is” and will receive my refund. Nope still no refund. I am so upset with the customer service of the Corporation. I will never do business with Sears again.

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Terri Bivens April 14, 2016 at 4:37 pm

OK, let’s try this route. I work at Boeing SC in North Charleston SC with thousands of workers who live in or around North Charleston, close to Sears at Northwoods Mall. I am making it my mission from this point on, to tell at least one person everyday how I got treated from Sears. I got NO customer service and I was basically called a liar.

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Terri Bivens April 14, 2016 at 3:15 pm

I purchased a Samsung 60″ tv and a Samsung home theatre system from Sears. Bought the home warranty for 3 years. Everything worked fine for about 5 months and then the AnyNet was no longer accessible. I tried everything and everyone including calling Samsung, had a very nice man come out to service the tv. He still could not get it to work. So I have no sound from the tv to the home theatre. The service man says he thinks it is in the main board and the person that he talked to on the phone says that it is not, it never could be and basically is calling me a liar. They denied that there was anything wrong with the system. So he left and the tv is in worse shape when he left than before he came. I cant’ even go to the menu to go onto the internet or anything. So, now after paying my hard earned money to buy a contract from Sears, I am going to have to call an independent service person to come out to my house and fix it. I will NEVER, EVER, EVER buy another product from Sears. They care nothing about their customers. Sears is the worse.

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A Purser March 30, 2016 at 6:59 pm

Waited for a week for the Sears team to come and replace a part for our stove. The day before right before Sears closes they inform us they can’t make the appointment and pushes us back another week. We also paid extended warranty for our stove. Called several people and offices with no help or any solutions. Will tell ANYONE who asks about service to their customers and will NOT recommend Sears to all family and friends. Highly disappointed in my experience and we still have not got the situation fixed!!!!!

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Terri Bivens April 14, 2016 at 3:18 pm

Sears does not care about it’s customers.

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Dorothy Adams March 30, 2016 at 6:34 pm

In April 2014, my husband purchased a Kenmore Elite washer & dryer. The washer is a top load with no agitator post, it bounces the clothes up and down. The clothes do not come clean, no matter how much water is used. I asked my husband to send it back within two weeks, 30 days, 60 days, 90 days and a year. All our clothes are dinghy and no longer white! I take my clothes to the laundry. Now he sees the difference. We had the repairman out two times, he said there is nothing wrong with it. I know there is nothing wrong, this washer is not able to clean clothes bouncing them up and down. I want Sears to take it back and get a standard washer with an agitator post. The inventor needs his head examined and common sense!! Its been two years now, I am 65+ and too tired to carry laundry. I have been a die hard Kenmore user since 1971 and am so disappointed in this product. We have not tried the new dryer yet, because the old dryer is still working!

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Terri Bivens April 14, 2016 at 3:20 pm

Sears does not care about it’s customers.

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Deb March 30, 2016 at 1:12 pm

We purchased a refrigerator and dryer that delivered on the 29th. The refrigerator was in an undamaged carton, was taken out of the carton and had major damage. Which by the way reflects an issue with an employee somewhere, that obviously does not care about Sears. The damage was bad enough we did not want to keep the refrigerator, even with the generous offer of 50 Sears points, whatever that is. We were told they would have another refrigerator to us on April 1st. I got a call today that said it will now be the 9th. I also asked for a sooner delivery date and was told they could not move the date up I tried to explain that the error was on their part and that they should try to do what they can to help me out but the existing fridgerator was not disconnected and in the basement and I had no way to keep food cold the assistant was not empathetic nor did she seem to care that they were not providing the service we expected. I attempted to contact the local store to talk to a manager and was sent to voicemail, have not heard back from them. I wanted to explain to the local store manager was that their customer service did not leave a good impression with me. This type of customer service has a direct impact on local stores and their profits. This should be a great concern to the highest levels. You have warehouse personnel that will hid major damage to your product, knowingly sending it to your customers. Is this just an hourly issue or does the management in that warehouse get rated on damages? If so, even worse, you have management issues. Your customer service employee was not even apologetic for an obvious breach in customer service. It was obvious she had no intentions of assisting or even providing another option. I grew up with Sears and have always loved patronizing at my local Sears store. But this experience to me shows so much more than a bad experience. It shows an organization with no hope of a future and it breaks my heart. Best wishes to Sears and it’s employees. In the mean time, I will be in my basement getting what I need for lunch ;-), patiently waiting for the arrival of my replacement refrigerator and praying it to be in good shape!

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Terri Bivens April 14, 2016 at 3:21 pm

Sears does not care about it’s customers.

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Sears Appliance Customer March 29, 2016 at 10:22 pm

Sears Parts Direct website and Chat said that the Maytag part we needed was “In Stock” and that it would arrive in 5 days. I placed the order. After the 6th day I contacted Sears and was told that the part was on “Backorder” with Whirlpool and would not be shipped to us for another 11 days. After we waited 6 days, now our total wait time [perhaps] is 17 to receive an “In Stock” part. Spoke with a customer service manager who said something about their inventory updates not being current. He showed no empathy and acted as if it was a trivial matter. Perhaps this happens all the time which would explain the nonchalant attitude. We thought Sears was dependable and trustworthy, but they let us down. If you can order from another company I suggest you do so.

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PATTE March 28, 2016 at 2:16 pm

YOUR CUSTOMER SERVICE SUCKS BEYOND WORDS. IT SHOULD BE LABELED THE DEPARTMENT OF NON CUSTOMER HELP. THERE IS NO SERVICE. I HAVE BEEN ROUND AND ROUND AND GOTTEN NOWHERE. SO NOW I WILL CONTACT MY LOCAL TV STATION CONSUMER ADVOCATE. MAYBE HE CAN GET SEARS’ ATTENTION.

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Deb March 30, 2016 at 12:30 pm

Having issues with the customer service part also. I am in mid-Missouri. How do you get in contact with someone at a local store?

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Perry April 8, 2016 at 2:56 pm

Having an issue with an 8 month old Kenmore washer (still under warrantee). After speaking with many service reps. and 3 visits from repair, the machine still vigorously vibrates. Have left several messages for the CEO and have not had the courtesy of a return call. Some of the worst customer service I have ever experienced. They have lost a loyal customer for over 50 years.

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Ex-Sears Customer April 20, 2016 at 5:50 pm

Contacting your local TV consumer advocate is a great idea! Too bad it would be so time-consuming–otherwise I’d do it myself. Still trying to get some “customer service” for my issue so won’t post my tale of woe yet. But so far, all Sears has proven to me is that they’re inept and don’t care. No matter what happens, sadly I will not buy from Sears again. How sad to see this historic part of American life go down the tubes.

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Marvin Bush March 16, 2016 at 6:34 pm

A little more that two years (10/2013) ago I purchased a Craftsman 2700 PSI Pressure Washer. Two days ago I went out to use it and now the pump on the pressure washer has a crack in it and water goes in all directions instead of out of the hose. I paid $300 plus for the machine and now Sears wants me to pay another $200 for another pump which I think was defective. I would like to get the pump replaced, but I don’t think it’s fair for a metal pump to develop a crack. I called Sears customer service and I was passed around like a hot potato and finally talked with a very nasty lady. If this is the way that Sears treats its long-time customers (more that 20 years), this is one that will never purchase anything else from them.

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SANDRA CUGNO March 15, 2016 at 12:43 pm

Three years ago i purchased a electric water heater from Sears…. because Sears has had a great reputation for years!!! >>>>>>WRONG!!!!!! HERE i am with barely any hot water…. and come to find out the guys who sears sent to install it botched up the job and caused this issue…. I WAS JUST QUOTED 1675.00 to fix the problem that SEARS’S INSTALLERS CREATED!!!! DO U SEND MORONS TO INSTALL???????????????????? i AM A WIDOW AND CANNOT AFFORD THIS DAMMED REPAIR…… SHAME ON YOU AND YOUR COMPANY i will never purchase anything from sears again EVERRRRRRRRRRRRRR…. KIND OF HARD TO LIVE WITH NO HOT WATER PRESSURE!!!!!

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Deb March 30, 2016 at 12:34 pm

You need a second opinion. You probably have one element burnt out and need the build up cleaned out. For the quote you got you cou!LD buy a new water heater and installed.

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Kaye-lynn Collins March 14, 2016 at 6:43 pm

I have been a Sears customer for years but I am now cutting up my credit card with your company. I can understand why the company is having so many problems, it is due to poor customer service.
In December 2015 I ordered a part online to be delivered to my local Sears store. I was immediately charged for this part on my credit card. A week after the stated due date the part was still not in so I decided to cancel the order and get it else where. It took over an hours worth of phone calls to finally get the order canceled. At that time I was told it would take two weeks for me to see a credit on my charge card. Why can money be charged immediately but take so long to be credited? The next time I received my credit card bill the charge was still there! I contested it with the credit card company and was credited with that amount.
It is now March 2016 and just the other day I had a package delivered to my home. It was the part I had ordered from Sears in December! I called customer service to tell them of their error and that they could pick the part up. Customer service referred me to Sears online, who referred me to Sears Parts direct, who referred me back to Sears online. Each time I spent around 20 minutes trying to make the person who answered understand the situation that I wanted to be honest and give the part back. After an hours worth of phone calls I gave up. The part is now a gift from Sears since it was shipped to my home unsolicited.
The poor communication skills of the people on the phone in both incidents was unacceptable. I am no longer a customer of Sears.

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Brian Furman March 14, 2016 at 6:41 pm

Several visits to my home for a washing machine repair. It is still not fixed. Another appointment scheduled, but no parts for the repair. You will spend more money on visits then it would cost to replace the machine. It’s covered on extended warranty. My children have gone several weeks without the ability to have clothes washed in our home. Today I spoke to a variety of people with several different phone numbers as I have been referred all over the place and no one willing to help. I’m very unhappy. This is poor service. I need to speak to somebody who cares about customers and has the ability to make something happen.

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Kay Campos March 10, 2016 at 7:53 pm

ATTN: Edward Lampert, CEO and Leena Munjal, EVP Customer Service:
RE: Case Number 4052585
Sears delivered the wrong dishwasher and the installer said since it was going to be replaced, he would just do a “simple easy” installation. WE then waited and waited and no one called us to let us know when we could expect to receive the right dishwasher. after a couple of months, they came and send we waited too long. Then the dishwasher leaked on our new wood floors. That was a month ago and we waited and waited again. Some installers didn’t show up and two others said they would fix it. Our 6th appointment and the installer didn’t show. So, my husband who oversees customer service for a government agency said…this is the worst customer service he’s experienced from Sears after 25 years. He says we should order a new dishwasher from another company and sue Sears for the cost of replacement. If Sears really reads these complaints, please contact us immediately to resolve this issue and by COB Monday, March 14. I don’t want to escalate this to your Board of Directors and the Court. This bad customer service must stop.

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patrick mccray March 9, 2016 at 6:14 pm

To whom it may concern this is has been a nightmare every since we purchase this plan. I have been a customer of your for over 25yr and always like the way your company handle your business. We 1st purchase just the appliance warranty 90883974 until 2/23/16. My husband notice for $20 more why not just get the whole house warranty 91141716 would take over on 02/24/16then a refund of 39.99 we would get. We never got that either..I called in claim and that was denied. I previous put in a claim for a dishwasher that was having draining problems then cancelled the call because the dishwasher started working again. Then about a couple weeks later the dishwasher started acting up again. We filed a claim #92251bthe service company came outwe paid the $60 and the service tech told us it need a drain motor. We got a call later that day the claim was deniedbecause we previously has someone come out with same problem. No! I scheduled a service and cancelledbecause the dishwasher started working again. The gentleman that called was rude and not very nice and told us the claim wouldn’t be paid and where not going to get our $60 back. We where very upset and was told no more service could be used on that dishwasherthat so unprofessional we paid for the service. We went and purchased a whole new dishwasher for over $700 and I was very pissed off. 03/07/16 my air conditioner started acting up. I placed a service call I got a ref number#91443079 and was told to call air zone and schedule appt. They came out today was told it was the handler. We where also told by the techican that sears is not going to pay this claim and said All they do collect your $60 and deny your claim. He took a picture wrote up the what was wrong with handler and not even 30min later got a call denied!. I was also told this unit was not working. Why would your claim adjuster tell me that. I’m in hot frinking Florida. I run my air everyday. My wife went to set the thermostat to get colder in the house and heard a loud noise. She called me and I told her to cut off. I didn’t know what was the problem. Your adjuster told me by the pictures he could tell we have not been using the system and something with the coils.. I have always loved your company but this is so unprofessional and just not right. I was so mad today that I screamed at 3 different peopleI told them to cancel by home warranty plan. I will never do business with your company again. I have always used your company for repairs. This makes no since. Are your employees trained to deny every claim. I would like to be contacted by someone in your company.

Patrick mccray
727599XXXX

St.Petersburg fl 33705
Patrick at tranact.com

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Rick Cleaver March 5, 2016 at 5:38 pm

I purchased a Sears/Craftsman table saw March 5,2015. The tool sales floor associate sold me a protection agreement claiming it would cover a service tech to come to my job site and repair or replace the machine. Sears now informs this isn’t true. My interior trim business relies on this saw daily. This saw has been vibrating various parts loose constantly. Now it is simply unsafe to operate. I took it to the location I purchased it from and they inform me they will not replace this saw but take up to fourteen days to repair it. I will loose thousands of dollars thanks to a company who I and most others thought of product reputation and service commitment as being so great. PLEASE Sears STAND BEHIND YOUR PRODUCTS AND CLAIMS OF CUSTOMER SATISFACTION!!!!! PLEASE SHARE THIS TO EVERY SOCIAL MEDIA OUTLET YOU KNOW TILL Sears MAKES THIS SELF DESCRIBED COMMITMENT RIGHT!

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Erica March 1, 2016 at 8:15 pm

Re: Kenmore 27cu FT French Door Item #04670343000

To whom it may concern,

Please, please, please help me !!!!!

I would like to share my experience with a purchase of the items listed above. I purchased the refrigerator in the Sears store after hours of looking at refrigerators at others stores. I needed a refrigerator ASAP because my current refrigerator is going out on me and is not keeping my food cold.

On February 13th I purchased a Kenmore refrigerator along with a matching stove and dishwasher. My sales check # is 010551225687 and my total purchase with warranty was $3,285.45. I was schedule for a delivery date of 02/19/16.

On February 19th, the stove and dishwasher was delivered and installed with no concerns. The delivery guy informed my husband that the refrigerator was damaged on the truck and they have to take it back and someone will call us. They did not even take it off the truck or show my husband where the damages where because we might of kept it because we really needed the refrigerator really bad.
We found out that the new delivery date was schedule for Mach 4th.

Please understand we were very disappointed that we had to wait another two weeks for an item we purchased on 02/13/16 and had to figure out way to keep our food cold.

On February 19th, I called 1-800 deliver number to voice my concern about the new delivery date. The customer services rep advised me that she could not get an earlier date but she could put in a request to see if they can schedule for an earlier date and someone will call me within 24-48 hours to let me know if the request was approved. I called back hours later still not happy and spoke to a supervisor who stated she will also put in a request.

On February 22nd, I called the 1-800 deliver number to follow up on the request. The customer services rep advise me that it was not approved. I inquired as to why no one called me to tell me this. I advised her that I was very unhappy and upset with my experience with Sears and to please transfer me to a supervisor. The supervisor advised me that she can get put in a request for a sales rep to call me within 72 hours to see if a comparative refrigerator can be delivered to my home sooner than March 4th. She promised someone was going to call me.

On February 26th at 6pm I have not received a call from anyone from Sears. I called 1-800-549-4505 to file a complaint. My case# is 4072399. Even then the gentleman advised me that the delivery date was still scheduled for Mach 4th.

On March 1st, I went online to check the status of my delivery and the date had been changed to March 16th without any notice or phone call from Sears. I called the 1-800 deliver number and was advised that the date had been changed and the customer rep could not tell me why. I asked to speak to a Supervisor and was advised that she was busy could not speak to me and will call me in an hour. I adv her that this is unacceptable and I would like to speak to someone. She transferred me to a customer care person as I explaining my concerns I hear dead silence. No one ever called me within an hour.

I called 1-800-549-4505 and gave the customer services rep my case number. The customer services rep was helpful and advise me that there was no documentation in the file why the date was changed from March 4th to March 16th and advised she was going to get a deliver manager on the phone.

I was then transferred to a customer care case manager, who advised me that the item would not come from the manufacture til March 16th.

I not happy and disappointed because I feel that I purchased an item on 02/13/16 and now have to wait til 03/16/16 to get the refrigerator. My husband wants to return all of the items purchase and go to another store to get our items. It just seems like a lot for a first time Sears’s customer to go through.

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Dennis Andrick February 27, 2016 at 11:32 am

My wife bought me the 311 Mechanics Tool set #53311 for Christmas. I finally had time to put it in my tool chest. It was missing the following parts:
parts 2072 1/4″ quick release ratchet
43538 1 1/2 extension bar 20723 quick release ratchet
43539 3″ extension bar 44133 3″ extension bar
20722 3/8 quick release ratchet
43537 1 1/2″ extension bar
44264 3″ extension bar
44261 6″ extension bar
I was told with out the box nothing could be done. I don’t want to return the set I just want the parts that were missing. Anything you can do would be greatly appreciated. Sincerely Dennis

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Andrzej February 24, 2016 at 6:21 am

THANK YOU SO MUCH FOR WONDERFUL DRYER – KENMORE MD 2601567 MODEL 110 96272900 MFD FOR SEARS ROEBUCK. DRYER WORKS 21 YEARS ! THANK YOU ONCE AGAIN! Andrzej Wojcik ul.Wrzosowa 15,32-087 Bibice, Poland

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Jim Lacey February 23, 2016 at 8:18 am

I hope this gets to the top people; Re; Sears headquarters corporate office, my niece bought a frig. 9 months ago it has broken down 3 times cost $3000, she lost all belongings because it was not fixed properly , now here comes the good part, my niece Helen is building phase 2 on there 168 Akers and she furnishes all apliance’s with your appliance’s From Sears. Now 9 brand new houses are done and Sears product is on hold. Including are, frig, stove, dishwasher , and under the counter microwave, one unit cost over $3900 with out tax times 9 units and 10 more units will be done in July of 2016, now the contract is on hold until her frig is replaced with a new one, my name is Jim and I coordinate all apliance’s with these units, why would Sears want to loose this contract with my niece with all these houses being built, I want this problem fixed ASAP, feel free to contact me by E Mail, this contract is holding me up until fixed; Thanks for your time, Jim

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Mr. Harold W. Gilmore February 21, 2016 at 10:56 am

We own all Kenmore appliances in our home, have for nearly 27 years and been a faithful customer of Sears all these years but lately the kind of sever decline in customer service is entirely shocking.
The last few times I have contacted service for repair appointments has been so terrible I am now reconsidering whether I need to do further business with your company.
The customer repair service personnel are harsh, rude, condescending, and argumentative. It doesn’t matter entry level personnel, or supervisors, they all act so belligerent and nasty, I hate to call them at all
for help. Yesterday I called about our water softener, we are having a problem with, a service tech was out a couple of weeks ago, and stated if there were any further issues call for another appointment. So in calling I was told to self diagnose the problem and was told to take a broom handle and break up the salt, I tried and tried and could not. So I said why should a customer need to do that when we are paying for your extended warranty services on all our appliances. I was told I had not done they asked, and they stopped short of calling me a liar! I am 65 years old and my wife 64, why should we have to fix the problem and pay for these warranties and tolerate the rudeness. I asked for the supervisors number and name and even that was difficult ,#350593, Dave is what he told me. I was given a app’ t. only with a argument, I asked is this what your being paid for to speak to the paying customers this way. He was arrogant and condescending and difficult, and I told him so and he then proceeded to tell me that I was! ‘ What! I don’t know exactly what is going on at your service department but I can tell you this I will refuse to do business with your company further unless you can manage your personnel better than this.

Remember its the paying customers keeping your stores afloat, not your terrible employees that act this way, its clear they don’t care about Sears or your bottom line profits or they would not be running off your customers. Yikes, who’s in charge anyway?
I will say one thing further good manners never go out of style, in your training sessions should include this point of thought, because without the paying customers Sears will be visiting the unemployment lines themselves.

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Melissa Welch April 19, 2016 at 12:32 am

I guess this is the complaint department..No complaints here though.I love Sear’s My husband and I have made it our go to store..For electronics,shoes and clothes..Ladies,You may not have noticed but Sear’s carries very high fashion clothes or run of the mill.Your choice.The prices on the clothes can be very nicely low.K-mart is also our place.K-mart has got some gorgeous clothes too.The prices at K-mart are very reasonable.It’s really almost a chore to go to their competitors.We’ve bought a lot of items in their linens department.Gorgeous high quality bedding and kitchen ware.Our everyday items and..candy are also bought there.The associates know their store.In their competitors stores it seems like they’re all there to just stock the shelves..

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