Saks Fifth Avenue Corporate Office

Saks Fifth Avenue Corporate Office Address

Saks Fifth Avenue
12 E 49th St Fl 2
New York, NY 10017

Contact Saks Fifth Avenue

Phone Number: (212) 753-4000
Fax Number: (212) 940-4299
Email: Email Saks Fifth Avenue


CEO: Richard A. Baker
CFO: Michael G. Culhane
COO: Donald W. Watros

Saks Fifth Avenue History

Andrew Saks founded Saks & Company in New York in 1867. The company was incorporated in 1902.

In 1923 Saks & Co. merged with Gimbel Brothers, Inc. In 1924 Horace Saks and Bernard Gimbel opened Saks Fifth Avenue in New York City.

When Bernard’s brother, Adam Gimbel, took over the company in 1926 the company began to expand nationally.

In 1973 Saks was acquired by BATUS Inc. Saks was sold again in 1990, this time to Investcorp S.A. Investcorp took the company public in 1996.

In 2013 the Hudson ‘s Bay Company (owners of competitor Lord & Taylor) announced it would acquire Saks Fifth Avenue’s parent company for $2.9 billion. The new owners are planning to expand Saks Fifth Avenue into Canada.

{ 42 comments… read them below or add one }

CANCELING my Saks card after 40 years October 31, 2015 at 4:25 pm

After returning yesterday from 26 days in Europe, I diligently paid my bills. Four of them were due this weekend. I called all to explain that I had paid but would appreciate not having a late fee. Three of them couldn’t have been nicer…asking about my trip and saying there would never be a problem. SAKS refused to grant a few days of a grace period. A loyal customer since 1975, should I ever by anything again in Saks I will do it on a card that gives me miles…not rude Customer Service!!


Bonnie October 28, 2015 at 6:38 pm

i was gifted saks card totaling $1500. 3 cards. I called 10/26/2015 and ordered a coat and gave the card numbers as well as the pin #s. They make you leave a credit card even though they issued that cards. OK not really thrilled but ok. After having the customer service rep(not sure that title really applies) she tells me transaction completed and you actually have a small balance and it will be applied to the credit card you had to give to place the order. Receive confirmation email and notice of shipment. I online to my checking account and they debited my account and DID NOT USE MY GIFT CARDS. I call them and am told that the rep didn’t use the gift cards and even tried to call me. NOT TRUE i ask why did she not send me an email, they say sorry and they do not have the ability to retrieve the card numbers so i need to provide them again. I only have 2 and cut the 3rd one up. I ask them to cancel the order I WILL NOT SHOPPING WITH THEM AGAIN. Sorry you are out of luck we shipped the order so when you receive it please send it back and we will refund your purchase. I asked for names in corporate as at this time i am really upset. After saying that this was unacceptable eventually the escalation manager hung up on me. I do all my shopping on line and never had an experience like this. NEVER AGAIN STAY AWAY


Former Saks Customer October 2, 2015 at 1:10 pm

Bought a pair of Illesteva sunglasses in April. First pair received was completely stretched out as if previously worn. Returned immediately and ordered a new pair. Saks would not replace the item. I had to return and re-purchase. The second pair I purchased fell apart 3 months later. One arm literally fell off the glasses when I went to put them on. Call Customer Service who would not replace even though they were still available online. Was told to return to them for examination and repair and to expect 4-6 weeks until they would be return. This in the middle of the summer! Put in dispute with my credit card company. Even was sent a label to return the sunglasses for repair and they sent them back a week later, stating I HAD DAMAGED THEM and they would not replace or issue credit. I will never again support Saks as a customer either online or in store. Fortunately I have plenty of other alternatives as to where to spend my money.


Kiana July 30, 2015 at 10:36 pm

I started working at Saks 5th Avenue Off 5th about a month ago. I thought this would be the job of my dreams until I met all my coworkers and realized that none of them, including supervisors, have ANY CLUE what they are doing and/or they just dont do anything while at work. Saks is the most unorganized store I have ever worked at, and thats probably why we struggle to even make our payroll. I wanted to help turn this store around by trying hard and working hard to organize this mess of a place. I even volunteered myself to do the 4 night inventory shifts that racked up over 40 hours of work, having to sacrafice hours at my other job for this, and GUESS WHAT. I DIDNT EVEN GET PAID FOR IT. Don’t work at Saks. Dont shop at Saks. They have terrible and ludicrous policies that leave both customers and associates confused. I agree that most of the people who work here dont work in a professional manner. If you are looking for a fulfilling job filled with smiles and sunshine, go somewhere else because SAKS DOESNT PAY YOU SHIT. Maybe we would have better staffing if it was a job that at least paid $10/hr but we make the same amount as someone at old navy except we get jipped when it comes to actual benefits like clothing discount. How am I supposed to afford designer clothes making only $9/hr and barely getting hours cuz our store cant afford to have people work? I worked inventory for the hours, and I havent been paid for two weeks, so f*** you guys.


Anna Boyle July 13, 2015 at 2:45 pm

What is going on at Saks Fifth Ave. terrible customer service . I just spend 50 minutes on the phone trying to have a billing matter corrected . Since I have lots of other things to do , I gave up. I am so disappointed been a cardholder since 1972 , that a store with such a great previous reputation is going downhill .


rebecca Light June 26, 2015 at 8:48 pm

I just received a $780.00 gown ordered for one of my daughtesrs wedding, free shipping granted, BUT it did not need to be shoved in the smallest box you could find…..
It looks like someone sleep in this dtress because of the way ot was shipped….
For a name like Sak’s you all should be ashamed!!!!!!

Needless to say i’m very worried about my other order in transit that was over $1,000.00
I can’t wait to see how this comes……
Never again will I spend another dime with Sak’s


Elizabeth June 23, 2015 at 7:02 pm

For a high end retailer, Saks employs the most incompetent service representatives to help their customers. I’m surprised luxury brands haven’t pulled their products from your stores yet.


Heshi June 23, 2015 at 5:45 pm

Last Sunday I was humiliated in the way that I never experienced in high end store.
I definitely would like and investigation to be open as I feel Sake 5th avenue policy is violated my trust.
I am and small business owner (professional consulting) and often purchase SFA items for my clients as well as my family and me.
Recently I purchased several items for my daughter and my client daughter. Unfortunately one of the items I purchased for my client daughter did not fit her and wanted to exchange. However I was informed the size is not right. I took the item with receive to store in Beverly Hills and asked for exchange.
To my surprise the sales person informed me that that they cannot assist me with exchange and instead gave me the printout paper (see attached) with number to call. When I called the number Mr. Jackson respond and told me the I am not allow to exchange and need to send a letter to SFA headquarter.

I am puzzled of SFA action against royal customer. I have been SFA customer for many years and purchased many items and did not expect the company such as SFA treat me like criminal.
I travel around the world and shop in all high end stores domestic as well as international and never treated as SFA treated me for exchanging $162.29.
In addition, when I decided to complaint on line I was asked by SFA complaint website for my credit card to be charged for complaint investigation. This is unbelievable. Obviously the executive management are not interested about customer satisfactory.
Unhappy customer


Zack June 12, 2015 at 6:39 pm

I have made 2 orders with the same credit card. One of the orders was approved by the security department and the other one was declined even though the same card was provided. After I have called to find out what happened their poor customer service reps with their higher ups made me feel like I am not welcomed in their store. The item they cancelled was no longer available and they could not give any valed reason why one order was shipped and the other did not with same card and in the same houre. I have been promised to get a call back from corporate to resolve this issue.


james June 12, 2015 at 5:04 am

I ordered a handbag for my wife in May through saks Web site, but unluckily she received a handbag it was damaged. My wife called a branch it is an hour from where we live to make sure they have same product in stock. A associate told that she had different colors in stock, but when my wife was there on same day they did not have any of those in stock. She returned a damaged handbag and one of a associate helped my wife to re-order them. Today we received a mail from Saks, GUESS WHAT GUYS !!!! WE’VE GOT A PAIR OF JIMMY CHOO SHOES.
Called customer service 3 times today, very helpless, and unkind
Now we have to drive another hour to return this, actually 2 hours for a round trip. Of course we are not going re-order, or never shop here again.


Romero Case May 20, 2015 at 4:25 am

HELLO Everyone this is a shameless situation I have encounter as of 5.16.2015 to this day after so many emails and notices I still cannot receive one phone call back I get promises of soon and 1 to 2 days . I hope that to the executives with all respect life never treats them the way other humans that unfortunately get profile and classified discriminated …. Sakz says to have such policiesbbut unfortunately their employees seem to show poor knowledge or care for their job.

today I was humiliated in the worst way … I would like and investigation to be open as I feel Sake 5th avenue policy s where violated and in no way does a human deserve this behavior A man approach violently and with discriminative words and threats of Tessin if the man known as Damian Romero did not go where he said the young man scared and as natural behavior drop his partners bag he had volunteer to hold and panic to run for his life .. as I was told he is a father to 5Kids and all he wanted was run to protect his safety .. As video surveillance may show the man had all set with outlet security’s to unwilling hold Damian although he was just protecting his well being let me remind before he left and was approach violantly he drop his companions purse as if being a assaulted he cooperate with his aggressor the man never identified himself as a lost prevention security or any link to being employee of sake 5th Avenue .. All securities over 10 invluding this individual chase out of the Ontario mills premises his companion was scared and scream for help she saw civilians go and he’ll her defend Damian it was awful a civilian try splitting a African american and this unknown white male from Damian who they had in the middle of highly traffic street on the floor one with elbow on him and the other feet on his head … the male unknown which know I assume is saks employee when she  got involve n order split he did not listen and punch her in dragged her on pavement and socked her out at all no one deserves this treatment know he is book for 211 robbery wow when does force become defense for security please see attach pictures


Patti Piper April 19, 2015 at 3:13 pm

Today, April 20, 2015 – my husband and I went out to Saks at the University Town Center in Sarasota and purchased two pairs of mens high end shoes for $1000.00 and could not believe the awful sales associate that waited on us. She could have cared less if we purchased anything. She did not answer our questions professionally, she was very unfriendly, “flippant”, uninterested, could not ring up the purchase at the register – swiped our credit card six or seven times until our credit card put a fraud alert on our cell phone, she did not know how to add a $75 gift card, she had to call a manager to do the transaction; I was trying to help her. It was almost as if she was in a daze or something. By the time my husband and I walked out of the store – even my husband could not believe the treatment we received and her total uninterest in us as buying customers. Wow. Associate number is 290705 Joann. Store number 663. at 11:58 a.m. 4-20-15. Horrible shopping experience.


Nadine April 25, 2015 at 6:39 pm

I also had the WORST shopping experience at the Saks University Town Center in Sarasota. I was looking for a pair of moderate priced sunglasses, and told the sales associate that i was not interested in spending more than $200, since i have a tendency to loose sunglasses. She was very “unfriendly” and kept showing me
sunglasses that were $500 – $600 dollars. She was more interested in giving positive feed back to another customer who was purchasing $550 Prada glasses.
I am an extremely friendly customer, and not demanding……..i am in sales myself so i am well aware of how to treat customers. I did report her to another Sales Manager upstairs, and left my name & phone number. No one ever called me back.
When i left the store, i walked into Macy’s…. found a nice pair of Ray Bans, had the most delightful sales associate, and received a 20% Friends & Family discount !! She made my day and the sale !!


Linda April 14, 2015 at 9:00 pm

Purchased a pair of Christian Louboutin shoes in late December. Was told that it would not be available until late February. Fine, I could wait until then. Late February arrives and still no shoes. The first time I called the online store, they inform me that it’s on backorder. Fine. Mid March arrives- nothing. No notifications, alerts or updates regarding my order. Second time I’ve called them, nothing. I ask to speak to a product manager and the sales associate takes my contact number, ensuring me that a manager would get back to me within 48 hours. Nothing- then why bother taking my information? It is now the second week of April, and the third time I’ve called them. Ask to directly speak to a manager and was put on hold for nearly thirty minutes only to be told that they found a store that had my shoes, but yet, SURPRISE, no manager. Then I’m informed that they had actually CANCELED my order but with absolutely no notifications or my authorization. Ironically, all they needed to do in order to keep my business was provide for me any updates or notifications regarding my order. The fact that they left me hanging for MONTHS with absolutely NO information was the real pisser. Why am I (as the consumer) hunting after them regarding an expensive purchase instead of the other way around? If your products aren’t available then let your consumers know! I’ve had better service at gas stations. I will never be shopping at their retailers. My business would better serve other vendors who have better business models regarding their consumers (and I’m only assuming it’s better elsewhere because there’s no way it could get worse than Saks). Their company kept inundating my emails with at least 5 ads per day (including the arrival of Christian Louboutin shoes!), but ironically, nothing regarding my purchase order. What a joke!


LaJuan Brown March 15, 2015 at 8:10 am

I was in the Indianapolis Keystone At The Crossing store on 3/14/2015 for my birthday and stopped by for some Tom Ford. NOBODY would help me. It was not busy and there were numerous employees available to help me but refused. I left for 20 min to go to Aveda and stopped back in and stood by the counter looking around for help and nobody asked if I meeded help. An employee even services another customer at the Tom Ford counter but never acknowledged me. I was humiliated to say the least. I didn’t know if it was a race issue or because my hair was in its natural state but several employees looked at me and never asked to service me. I called manageme t gave them the time which was 6:00 my first visit, 6:31 my second and both times I was ignored. I asked them to view the security tapes..I also recorded myself with the intention of posting it on social media but felt that it would be unfair without speaking directly to store manager so I am awaiting her call.


Sebastien December 30, 2014 at 9:38 am

This is the worst high-end shop in the U.S. I visited the Friendship Heights (Bethesda)- Maryland store on November 1,2014 and I really liked a Bally ankle sneakers, which cost $407. I decided to get it. I realized they did not have my size. They agreed that I make the payment and the sneaker will be shipped to my address with a week. I agreed and made the payment. As I write, I have not yet received the sneaker. I called the Saks Friendship Heights and they told me the sneaker was mailed to my address on November 2 and a FEDEX tracking number was provided to me. I checked and it showed that someone received the package but no signature. I called SAKS and they told me they will contact FEDEX and get back to me. Till date, I have not read/head from SAKS. The sales person named Anthony even yelled at me. The owners need to do something about their professionalism. It is a shame to say the least!!
But one thing is very clear. I will fight to my last breathe to get back by money!!!!!!


Rob Angelo December 16, 2014 at 10:51 am

Just want to comment on your store windows on 5th avenue in NYC. I have to say, they have no Christmas look or feel to them at all, but I think that is what your display is trying to convey. The look has nothing to do with Christmas whatsoever, and doesn’t evoke the feeling or spirit of Christmas. It’s almost like there was apprehension about putting anything up that was traditional Christmas.
I remember 40 years ago as a child every year coming to NYC, and we would always look at the magical and imaginative Saks Fifth Ave windows, as they were right across from the tree. All the small town scenes, snow, Christmas lights, Santa, happy children and families depicted in the spirit and joy of Christmas.
Sad to say I don’t see or feel that anymore from your window displays for quite some time now. Who do you have making your window displays for this time of year? Robots??

Thanks, just had to get that off my chest. Have a great day now!


Beth Via November 17, 2014 at 6:40 pm

The Saks Fifth Avenue in New York give’s Horrible, horrible customer service!!


Lara October 7, 2014 at 5:46 pm

A little over a month ago I purchased Prada shoes from the Saks store in Bal Harbor, Fl. I went in today to exchange them because once I got them home and walked around in my house, I realized there wash’t enough support. I haven’t had a chance to come in sooner so I was concerned about not being able to exchange them due to it being past 30 days, but to my surprise, I was instead accused of wearing them. The heel is in complete tact but the sole has the same scuff it had when I left the store back when I purchased them. I asked to speak with the manager because it is obvious that they were never worn, and she also accused me of wearing them. I pointed out to her that half of the shoes on her sales floor have the same scuffs and I suggested she not allow her customers to walk on the tile when trying them on because that is exactly what I did in the store as well as my home. I was offended and embarrassed that they would make such an accusation in the middle of the store. I would have preferred for them to deny the exchange being that it had been over 30 days. I could respect that, but the lack of respect and customer service is absolutely disgusting. I will never go into another Saks again!!


R Wee-Laeuchli September 5, 2014 at 3:05 am

I have been a frequent visitor to Saks on Fifth in Manhattan. I live overseas but I make it a point to visit Saks on each trip I make to NYC. When I discovered that Saks ships internationally, I was excited – only to be disappointed : not once (ok, one might say this is bad luck) but twice ?? On the first occasion, Saks/their international handler advised my package was lost and eventually, I received an update that the shipper was changed due to high frequency of errors. My package eventually arrived after many weeks (the indication was 7 – 12 working days).

Now, even with a new shipper, no one can tell me where my package is !! I was told to give between 24 – 48 hours for Saks to get an update from the shipper. I waited 96 hours and still got no further.
I buy quite a bit of stuff online from US retailers and I had not expected to have problems like this from a store of Saks standing. Obviously, something has changed. Staff are helpful and polite, but honestly, not effective.


Dr. Mak August 22, 2014 at 7:34 pm

Horrible experience and even worse customer service recovery from the Saks Customer Service Dept’s corporate manager, Kevin Walker and his assistant manager Renee. I’ll keep the details of the incident to a basic outline since I am highly doubtful this post will even get viewed by anyone high up the Saks corporate ladder who would even care to read this. Yes, I’m directly addressing the following leaders of Saks Inc: Mr. Stephen Sadove, Ms. Mariel McKee, Ms. Carolyn Biggs, Mr. Joseph Boitano, and Mr. Cruz.

Saks Inc., this is what I think of your business: You clearly don’t value your customers and their feedback about an issue that directly affects the company’s bottom line. Mr. Kevin Walker and Ms. Renee in your customer service dept. has made it unequivocally clear to me that Saks prefers the goods it delivers to be stolen instead of making an afflicted situation right. My order of Louboutin shoes were not only shipped out late, but the package itself was tampered with and left on a publicly viewable and accessible driveway in an urban area with a lot of foot and street traffic. The FedEx agent didn’t even bothered ringing the doorbell to let the person in my house know that a package has arrived. Furthermore, my shipping summary with confidential info was left outside of the box for all to see. It’s only because of luck and the time that I called to check in on my package that 1) the package was not stolen, and 2) it wasn’t raining or else the Louboutins would’ve been ruined beyond repair. Moreover, I could’ve been unscrupulous and easily claimed that I never received the package at all. As an honest and forthright person, that would’ve gone against my morals and values, and I truly believe in always trying to do what’s right regardless of the outcome. Hence, I reported what happened to Saks’s customer service dept. under the presumption that a top tier retailer like Saks would place a focus on providing excellent customer service and recovery to keep their loyal customers satisfied. Apparently, that wasn’t the case. Saks would prefer that nearly $1900 dollars worth of goods be stolen than to take slightly more than 10% off the subtotal amount. 10% is a slap in the face to a customer who acted honestly, saved Saks from a loss to their bottom line, and took 1 hr out of a busy day to bring this matter to Saks’s attention. Think about it, a customer automatically gets a 10% discount just for signing up to be on the Saks email list–does a 10% discount for an incident like this send a message that the company cares about its customers? I think not!

Bottom line: Saks, if you want to keep me as a customer, then make this situation right by compensating in an appropriate manner that isn’t insulting. Otherwise, you’ve just lost a customer for life who has 50 more years of shopping to do. And to my fellow shoppers, should this incident happen to you, just remember what happened to me and you may want to reconsider doing the right and honest thing.


Sonya August 6, 2014 at 10:27 am

Worst experience with a sales manager, Kristen Ciezak, at the Short Hill Mall, NJ location. Tried to return a swim cover up that I bought on which was on final sale. Told the manager it didn’t fit and I was willing to take a store credit. The manager had the most cockiest look on her face and rolled her eyes and said she can’t accept the return because it was marked as final sale. Next day went to a different location, where they gladly took the return without a problem. To the manager that works at Saks Short Hills – your career at Saks will not last with the attitude you give to customers. Judging by the number of employees and the little to none customers on a daily basis, I’m not surprised now why customers wouldn’t want to shop at this location. Employees are rude, unknowledgeable and lack common customer courtesy – I guess they take it after their managers who are arrogant and think they work for Karl Lagerfeld. Worst experience ever at Saks Short Hills.


Natalie August 5, 2014 at 6:02 am

Your final sale policy is a disgrace. I ordered something 2 weeks ago on and need to return it because it doesn’t fit. Not I’m being told that the item was on final sale and is not eligible for returns. To make matters even worse, when checking on the item at the moment on, the item is still being sold for exactly the same price as I purchased it for but is no longer on final sale. This is completely deceiving and wrong from a consumer’s stand point. Why should I have to pay for something that I can’t return and another customer gets to pay the same price for the same item 2 weeks later and is given the option to return

I will be putting in a dispute with my card about this issue and hope that you plan to eliminate this deceptive practice in the near future. I’ve been a saks loyal customer for over 20 years and to have to deal with something such as this is shameful. I will not be shopping on or saks stores from this point forward.


Judy Steinberg July 20, 2014 at 9:17 pm

Your online shopping department is a disgrace……I spoke to a Karen Pielech from executive offices and she was unable to call me back Maybe she was to busy……I won’t be shopping there anymore…..


Phyllis July 18, 2014 at 8:15 am

I am so disappointed in a recent experience with Saks, and see here that there are many customers who feel the same way. How can new management get it so wrong. I have been a loyal Saks customer for over 12 years. It is the only department store I shopped at. I recently made a purchase on for an item that cleared my Wait List. I ordered the item. It did not fit, so I went to return it, but there was no return label ,and my receipt said Final Sale – - what?? I have NEVER ordered something from Saks that could not be returned. When I called Customer Service they told me they began practicing this “new policy” 3 weeks ago (on sale items only I assume). The representative said it stated it when I ordered my item, and I should have seen it. I told him I’ve been shopping online with Saks for 12 years, and never has there been such a return policy, so why would I even look for that. I was told no exception could be made. I asked for a manager to call me and am still waiting over a week later.

Now, it gets better – I get an email from Saks that another of my Wait List items is now available. I go through the process of placing it in my Cart to see where this “Final Sale” notification might me. There is NOTHING in the product description indicating it is a final sale item. Only after placing the item in your cart does it appear in a small font at the very bottom of the page. I understand that companies have to make changes to business practices, but this was not adequate notification of a Final Sale, especially when it such a radical change in policy. “Final Sale” should have been clearly marked in a legible font on the product description page and on the Cart and Checkout pages.

How can Saks do such a bait and switch on long-time, loyal customers without sufficient warning and notification? This followed by the poor treatment of Customer Service was the final insult. I didn’t think I was shopping at Filene’s Basement. So, loyal Saks customers – BUYER BEWARE – our beloved Saks is not what it used to be. Shame on you Marigay McKee. I have torn up my Saks Platinum card and will never shop there online or in the brick and mortar stores again.


Natalie August 5, 2014 at 6:21 am

Hi Phyllis,

Just went thru the nightmare of trying to return something I ordered online 2 weeks ago and being told that it was final sale!!! It was never stated under the description and they are trying to claim that it was and I just didn’t see it. To make matters worse, the item is still being sold on the website for the same price but is no longer final sale. Isn’t this interesting … So they tell me the final sale event ended yesterday!!!! Horay – I didn’t know that a “final sale” is considered an “event”… Someone who buys the item today has the privilege to return it, whereas as someone who bought the same item 2 weeks ago for the same price is stuck with it when it doesn’t fit…

P.S. How can a company as big as Saks allow to practice such deceptive business tactics ??? Not only it’s legally wrong , it’s also morally wrong. Oh well they just lost another loyal customer of 20 yrs. I rather shop on overseas websites (mytheresa, matchesfashion, farfetch) and pay a little more (with an option to return) than deal with illiterate reps who are trained to give the same pathetic speech about the recently launched “final Sale policy” at saks – which clearly makes zero sense….


Patricia June 24, 2014 at 6:48 pm

Worst company in the world. Working for them is a joke. You would barely be able to pay your bills. You’ll always be in deficit and never make commission. Do NOT ever apply. Go to any other retailer like Neiman Marcus and work there or even Macy’s for goodness sake!!!! Anywhere else is a better place to work. Nobody ever knows what they are talking about at Saks and there is no room to ever grow and all the managers are complete idiots and do absolutely no work. As a customer and a worker, I no longer do any! Saks will eventually close down one day due to all their returns!!!! It is a thrift shop!!!! Look and inspect the clothes before you waste 300$ on a top because it may be worn!!!!!!


Ellie June 18, 2014 at 1:10 pm

On line service is horrible. Marni large handbag, sale price $895, came squashed in a small box, the bag is ruined.
Totally unacceptable !!!!!
Today, Akris top came with make up marks, they got to be kidding. Seems no one checking people who is doing the packing, so no responsibility … isn’t that great!
My complains go unanswered, looks like Saks don’t care for their customers at all!


Adabel January 10, 2015 at 1:22 pm

I had the same experience with a Fendi messenger bag I purchased as a gift for Christmas. The bag came wrapped in a wrinkled Fendi cloth bag, which was then wrapped in one piece of bubble wrap and town into a small shipping box. The bag arrived looking like I purchased a fake guess bag in a back alley somewhere. Even then I tried my best to make it look better and put it in a nice Christmas box and wrapped it. It was so bad that the person I gave it to thought i t was fake. Meanwhile the Louis Vuitton bag they gave me was wrapped so perfectly, placed in an amazing Louis Vuitton box, wrapped with a bow, then shipped in an even bigger box. It was so beautifully packaged I didn’t even want to open it. Saks Fifth Avenue should be ashamed of themselves, and high end designers should pull their product from that dump of a store.
I got one response to my email full of outrage and apologies followed by a 10% off my next purchase. What a joke. The next email I received said the following:

I apologize that your experience with was less than satisfactory. The team is truly committed to providing customers like you with the highest level of service available today. Therefore, reactions to the conditions of your order will be used to improve the site moving forward.

In the meantime, please do not hesitate to contact us if you have any other questions or need further assistance. Thank you for your inquiry and for visiting


Nekia Gainer

Worst customer service and experience ever. I will never ever shop there again. Neiman Marcus will continue to get most of my business as they know how to treat their customers the right way.


Cindy Madich May 21, 2014 at 4:13 pm

I sent a complaint over three weeks ago, and no one has gotten back to me. In the last catalog I received from Saks it had an advertisement for BONBON fragrance by Viktor and Rolf for women that was despicable. It looked like a page from a porno magazine. Hopefully no children saw this page in your distasteful catalog this time. I thought Saks had more class than this to let this type of smut be seen. Body painting at it’s worst!!!

Disgruntled Frequent Saks Customer


Marka May 9, 2014 at 10:28 pm

I cant believe , how Saks treat their customers. No department store I have shopped at treat customers that way. They cancel your orders without any notification or reasons. Even after speaking with the manager, still no results. The manager does not know anything. Was promised a call back 3 times over 2 months, no one calls back. What a terrible services. Saks is looking a lot of business and customers.

Reply May 13, 2014 at 11:46 am

seems like we went through the same thing the same week i will never shop with them again im still waiting on a call back


Judy Steinberg April 29, 2014 at 4:48 pm

Horrible on line shopping..stupid operators on hold for hours to return things!!!


Judy Steinberg April 29, 2014 at 4:47 pm

I have a complaint for your on line service..It is horrible the worst service and people answering you phones I have ever seen in my life!!!


India April 12, 2014 at 10:43 am

You would think just because it’s a NEW store that everyone WOULD BE happy, smiling, helpful and last but not least RESPECTFUL! Up there in Wauwatosa, WI at the Mayfair Collection, Saks Fifth Avenue Off Fifth’s employees are RUDE with very smart mouths! I stood there and watched employees ask for help and I’m guess they were asking managers and no one knew anything!!!!!!! There was an old lady controlling lines, mouth sarcastic as ever! Don’t think she should be working there at all. Ahhh, Rachel and Jennifer! Tsk, tsk, tsk! They are rude also! I asked them their names and made a side note just to complain on these two! Don’t know how to talk to their employees for one and for two, look up the definition of TEAM WORK! Although there was a very sweet girl named Mandy that was very helpful! Seemed frustrated but VERY helpful, thank you Mandy because I was about to go crazy in this store! I don’t think I will be visiting again. Well if I do, I hope there is better customer service from the MANAGEMENT team! Smh (shaking my head)


Sandra April 10, 2014 at 4:53 pm

I, too, am in the midst of an absolutely terrible experience with Saks. I ordered a red Natori nightgown and robe from Saks and found that the color rubbed off on my sheets. Even after washing, the color continued to bleed, albeit a bit less. It took me two days to wash/bleach the color out of my very expensive white Italian cotton sheets. I called Saks customer service on 2/25/14 to tell them what had happened and to find out how to handle this. They indicated that they had no ability to handle this and that I should return the items to the return department using the return label. I did this the following day on February 26. Since that time I have not received any communication from anyone at Saks about the situation. Two days ago, I attempted to use Customer Service again through the e-mail choice on my account. I received a message back that they could not respond, because I had not communicated through the secure message center on the account. Since I believe I did that and did write back to the sender, I have, once again, received no communication from Saks. It is utterly incomprehensible that no human being has tried to contact me to have any discussion about this, either by phone or by e-mail. I have been a Saks customer for thirty years, and find myself astounded by the shoddy service afforded me. I am not someone who returns items on a regular basis, especially after wearing them. I was seeking a credit to my account, which apparently is too much to ask of the Saks team. I also felt that, at least tacitly, I was being called a liar, since one of the customer service reps indicated that you would have to test the garments to determine if the color was really rubbing off. If this is the team you are relying on the improve the status of Saks, you have no hope. I, too, can certainly shop at other high end stores such as Neiman Marcus, Barney’s or Bergdorfs to satisfy my needs.


Gary March 3, 2014 at 6:12 pm

I placed two orders online and used their live chat for assistance, it took two hours. I received one order and never received the other. When i inquired why, I was told my credit card did not go through. I did not believe that to be true so I called my credit card company to inquire, I was told that the charge was not declined and still on my card. When I called back to Saks to inform them I spoke with a supervisor named Kevin who informed me that it was rejected because my name was used on another order from the same special offer but a different address. My problem with this is, first no one contacted me of any problem in fact it was confirmed that the order went through. Second, when Saks Supervisor Kevin spoke with me he said he would submit the order again and overnight ship it for any inconvenience. Never received the order again , and I had to call again to be told all the same thing again. Does, Saks not feel it necessary to inform customers that their order is not coming. Why? Why spend the big money to hire Ms. Mckee to get Saks back on track when your throwing customers away? Worst experience I ever had. I shop many stores Neiman Marcus, Nordstrom, ect. I never received this poor quality service from any of them. Ms. McKee should start her rebuilding by giving the definition of “customer” to all of Saks employees.


Frederick Jones March 2, 2014 at 5:34 pm

Yesterday, March 1, I had a very bad customer service experience at Saks Fifth Ave Outlet Store in Monroe OH.
I had received a Christmas gift from my daughter, a hat and scarf, which I was not crazy about. In early January I visited Saks in hopes of exchanging the items. An associate informed me that being I did not have the receipt I could not get a cash refund but an exchange would be possible. The store was picked over. I left anticipating a return visit once selection was better. I returned on March 1. I was met by Oksana, the store manager. I shared my story with her and she said there was nothing she could do in an abrupt, rude manner. I restated my purpose for visiting the store. She acted as if I were bothering her. I was confused. Clearly the items still had the Saks tags on them and during my previous visit I was told no problem. I left the store and not feeling very good about my experience. After giving thought to what had just happened, I returned to talk with another sales rep. The associate was friendly and began to help me. Nearly immediately, the manager appeared and chimed in making me feel as though I was trying to manipulate the situation. Sensing my discouragement, she suggested a possible solution to my problem which involved a phone call to the original purchaser. I did not successfully reach the person via phone. Therefore, Oksana informed me that being there was no history of the purchase, she again could not help me (with no compassion I might add). She made me feel as if I had stolen the items.
My wife and I are new shoppers to Saks Outlet and after this experience we will not continue to shop with Saks. Your associate’s customer service skills are considerably lacking. I understand store policies but confused by the mixed message I received from 3 associates. Each gave me different information, different attitudes and different outcomes. I was most bothered by Oksana and her less than desirable customer service. I question Saks’ standards in their management and would like to think it is not common practice to hire staff which do not tactfully deal with the public.
I am bringing this to your attention in hopes that this matter will be addressed and others will have a more pleasant shopping experience at Saks. I would appreciate a quick response from Richard Baker or Donald Watros.


LLee February 14, 2014 at 2:31 pm

HORRIBLE experience with capital one financial services. It has been a down hill battle since Capital One took over Saks financial. Customer services sucks, and they are not willing to accommodate its customers. I am being charged late fees for my payments being made on the same same it is due. NO ONE took responsibility and when asked for the corporate number to Saks no one new. How can you represent a company and not know its corporate information? Very unprofessional. This company is bringing down the name SaksFifth!!!!!!


June Jung February 13, 2014 at 2:25 pm

I had the worst experience at Saks FIfth Avenue Tysons Galleria mall too. With the same manager, Nicole Bikcen. One of her associates was helping pick out the perfect pair of Chanel sunglasses, when out of nowhere this manager disrupts our conversation and is talking about why the associate didn’t make her sales goal for the month. The rudest Manager I ever encountered.


Ann February 3, 2014 at 3:19 pm

Horrible experience never shopping at Saks Tysons Galleria again! I was a the Lancome counter I gave the wrong credit card to the sales associate so she voided it. I asked how long it would take for the money to be returned to my account, she didn’t know. I asked for a manager, when the manager came she gave me a snotty attitude and said 10mins. I waited an hour and it still didn’t return to my account. I asked the sales associate to give me the name of the manager that misinformed me Nicole Bikcen was her name. Well because of her I won’t be shopping at Saks Tysons anymore.


pops April 27, 2014 at 5:00 pm

sax at Tysons corners needs to lose their manager


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