Roundy's Corporate Office - Corporate Offices & Headquarters

Roundy’s Corporate Office

Roundy's, Inc. Corporate Office Address

Roundy's, Inc.
875 East Wisconsin Avenue
Milwaukee, WI 53202

Contact Roundy's, Inc.

Phone Number: (414) 231-5000
Fax Number: (414) 231-7939
Website: http://www.roundys.com
Email: Email Roundy's, Inc.

Executives

CEO: Robert A. Mariano
CFO: Darren W. Karst
COO: Donald S. Rosanova

Roundy's, Inc. History

Roundy’s, Inc. was founded in 1872 by William E. Smith, Judson Roundy and Sidney Hauxhurst in Wisconsin as Smith, Roundy & Co.  Originally, the company was a major warehouse distributor to non-company supermarkets, such as IGA.

In 1922 Roundy’s began to offer its own private Roundy’s brand.

In 1953 the company reorganized as a grocery cooperative.

In 1975 Roundy’s opened its first Pick ‘n Save Warehouse Foods. This was a new concept and the store carried few perishable items, there was no store decor, and the emphasis was on savings. This proved a great success and Roundy’s opened 20 more stores in the following 5 years, eventually reaching 27 stores in 1983.

In 1984 Roundy’s bought Scot Lad Foods, a grocery distributor, and entered the grocery distribution business. By 1994 Roundy’s supplied 1,800 grocery stores.

Throughout the 1990’s and the first decade of the 2000’s, Roundy’s acquired many companies in a concentrated effort to increase its retail business.

Today Roundy’s operates Pick ‘n Save, Rainbow Foods, Copps Food Center, Metro Market, and Mariano’s Fresh Market. Roundy’s went public on the New York Stock Exchange in 2012. The company has 20,000 employees and had $3.8 billion in revenue in 2011.

{ 65 comments… read them below or add one }

Gary Kouba May 15, 2017 at 4:21 pm

I shop at the new Marion’s in Bloomingdale. Overall I’m happy however I’ve had some quality issues and service issues that need to be address, I’ve left messages for the store manager to contact me, no response, what do you suggest?

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Wanda Newton April 12, 2017 at 9:13 pm

It has been my observation that Marianos @3857 S. King Dr. Chicago. It is in need of basic customer service. I visit this store frequently. The bakery has employees clustered together with their backs to customers until you have to ask for service. The deli has few employees working then they can’t count. What is the purpose of numbers when you have customers with the next number to be waited on and the employees ignore you and take some one whose number has been called while they were off shopping and decide to come back and get in front of the next number holder. It is not a lottery you move you loose. Get back in line. There is a need for community outreach for it is the community that keeps the store open. Yes, I have spoken to the front end managers but what good does it do if your experience is the same when you think each time will be different when trying to patronize this store. When it first opened employees were eager to help. Not so much now they act as if they are doing the customer a favor for them to wait on you. The areas that need attention in my opinion is the bakery, deli, coffee station. Awful and incompetent to say the least. Maybe they don’t realize if we the public don’t patronize. No revenue no store no jobs.

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pat wilken March 24, 2017 at 1:54 pm

I HAVE BEEN BUYING AT LEAST 20 T0 30 LARGE CONTAINORS OF DANNON 32 OUNCE NON FAT PLAIN YOGURT FOR ABOUT 20 YEASRS I HAVE CHRONES DISEASE AND DEPEND ON TWO CUPS OF YOGURT TO EAT A DAY. I GO TO THE 76TH AND COLDSPRING STORE AND JUST WANT YOU TO KNOW THAT FOR THE LAST MONTH OR SO THEY HAVE A NEW DAIRY MANAGER NAMED NICK AND ALL OF SON THERE IS NO DANNON NON FAT PLAIN YOGURT IN THE DAIRY CASE. PLEASE KEEP THIS PRODUCT STOCKE BECAUSE I DEPEND ON IT FOR MY HEALTH. GODS BLESSINGS ON YOU AND YOUR STORES. PAT WILKEN

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Christie Rencher March 19, 2017 at 12:35 pm

I am very upset to see the large bags of organic frozen fruit to be discontinued. That and the fresh juice is the reason I shop weekly at Marinos. Please reconsider!!!

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Linda D Caldwell March 17, 2017 at 6:21 pm

Yes uhh where’s the dead mouse smell..over by the apples. 3857 S King Dr. Chgo., IL. don’t know if your manager @ that store has informed corporate of this problem. The SMELL is horrible.

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Joanne Vogt March 3, 2017 at 10:50 am

Hello,
I, first, would like to tell you that for over 40 years, I have been pleased with your products. I even used to buy the 4# jar of peanut butter, when my children were eating it everyday, some 40 years ago.

I am writing about your ice cream. The description for the ice cream “Roundy’s Select Chocolate Peanut Butter Cup: creamy peanut butter cups in rich vanilla ice creamm swirled with chocolate fudge.” Now, I am a person, who chooses food by the accurate description. This description is far from accurate.

First, the chips had little to no peanut butter flavor. The chips were heavily created with oil, because they were in no way creamy. They chewed like candle wax. Your purveyor is doing you a disservice. Did anyone taste these babies before ordering them?

The ice cream itself was far from creamy either, nor is the “fudge swirl”, fudge. PLEASE do something about this. I want to purchase your products, but I do not like being misled and totally unhappy.

Thank you for listening.
Joanne

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Lynn January 30, 2017 at 1:07 pm

I just waited 25 minutes on phone and still no customer support person. My complaint to Roundy’s is your Debit/Credit card terminals. They do not work and reject cards. I was at the Hales Corners Store this morning and it would not accept my card. How embarrassing for the customer due to Roundy’s lack of working terminals. Thankfully I had a credit card with me. Next time I will leave all my groceries if I encounter this problem again. The cashier or manager didn’t give me another option to swipe at different terminal. Called my Bank and my card is fine. They said no attempt was made this morning from Pick’N Save Store. Please get these terminals fixed.

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Alice Epley-Tischer January 26, 2017 at 9:24 am

I am writing to express my disappointment concerning how an employee at the hot food bar Archer/Ashland store, Mary has been treated by your organization. Mary was fired in late December after having involvement with a supervisor who would not accommodate her physical limitations. I would have liked to continue believing your company was a fair workplace for ALL employees and that compassion would be extended to an older woman (who always did an excellent job keeping her work area stocked and cleaned) if she were unable to perform duties that involved intensive use of her hands which caused her considerable pain.
I am employed by the VHA (Veterans Health Administration) at 820 S. Damen, we drive over 3 miles to come for our soup at lunchtime, we could go to the store closer to our facility but the parking is too difficult and quite frankly the West Loop store is not kept as clean and organized. It is worth the time to come to Archer & Ashland where Mary kept the hot food bar stocked & clean!
I would like for the employee relations manager to investigate the aforementioned incident and for Mary to be reinstated to her position if she wishes to return. Whoever the supervisor is that mistreated Mary needs to be talked with and retrained in basic leadership principles and acting reasonably and justly.
I hope this matter will be looked into and to receive a reply to this email.

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Dimi December 15, 2016 at 3:22 pm

I currently work in Marino’s. You can find my name with ease . My issue is part mine part of my co-worker. The guy got offered level 2 he finished everything required. 6months later he is still on the same pay. The store comes up with every possible shade of shady but they were onto training me for a level to because honestly 9.66 is not a number you can survive on. So you promise one person you don’t hold to your promises you start training 2nd .. So..
is my coworker gonna get back 6 months of adjusted pay ? Because he should . I need to know in order for me to know how fast should i run. Btw many many many costumers complain from stocking issues. And they are correct especially before holidays. You have been more then 6y in IL you shouldve known the habits of not just IL but the regular American shopper. And one last thing the brake room …I DONT EAT WHERE PEOPLE POOP. You try it! its been what a 1y and 6 months of shady starting from day one (Hr called to confirm my 1st day of work they said monday when i was holding the paper stating friday but nvm)

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John Billis November 6, 2016 at 10:03 am

Went to the Mariano’s in Palatine on Hicks rd. Wanted a ham shank or butt. All they had out was spiral cut. I did not want one that was cut. Asked butcher if they had a ham shank or butt that was not spiral cut. He said what you see is what I have. everything is out there. would not go to check to see if there were any others other than spiral cut. Lazy butcher he did not care. Had to go to jewel. did all the rest of my shopping at jewel also. How can you hire such lazy people. The butcher should be fired I believe his name was scott.

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David B October 30, 2016 at 8:10 pm

Home made potato chips used to be made at the store level. That recently changed and along with the process, now uses sunflower oil as opposed to the previous canola oil. You have ruined a beautiful thing. The look is different but who cares…it is all about the TASTE…which BTW now is terrible. What was unique is now generic, what was tasty and so thick, that no dip or salsa, or Merkts cheese spread could break a chip is now BLAND and ordinary. I bought two bags today, for a football party and I did not serve them. I am going to set them out back and let the raccoons eat them, as I will not EVER eat another.
YUCK

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Gail October 25, 2016 at 12:51 pm

I shop at several of the West Allis and Greenfield area stores. The produce is so fresh and I love the salad bars. Sometimes, though, when I stop after work between 4:30 and 5:00, the ingredients are picked over. Still, the produce is much better than many of the other stores. Thanks for the organic options. Would love to see more vegetarian, grain-free options, too.

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Jaime Browne July 16, 2016 at 1:46 pm

Just wanted to bring to your attention –I bought Roundys 2% string cheese at Pick and Save in Sussex WI a couple weeks ago.as I was eating a string cheese , I bite into something hard, discussed I of course spit it out and investigate.Turns out to be a 3 inch piece of the plastic . SO YOU MIGHT WANT TO DO SOMETHING ABOUT THIS ! The product # is 11150 52129.

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Chris June 4, 2016 at 11:42 pm

I’m sick of getting F’d on a purchase and never complaining, but just dealing with it. A Roundy’s whole chicken I just purchased was the last straw. I paid over $10 for a whole chicken, which for starters was just an outrageous price for a small whole chicken, but we were having unexpected guests over for dinner so had no choice to pay it. It clearly stated on the package “with neck and gibblets”, which I had planned on using in my stuffing. Well low and behold, the cavity was empty and I was pissed! I make an awesome stuffing and the gibblets is one of my most important ingredients. If your not going to add something to your products, don’t state it on the package!!!!!!!

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Jeffrey Lenartowski May 23, 2016 at 10:51 am

I wanted to know if you ever heard of the milk of the word. I would like to bring this product to the store asap. Please return an email if your interested. The milk of the word is from a heifer that has nor born a calf.

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Bill May 14, 2016 at 9:15 am

I opened a can of peaches this morning dated September 2017 and there was mold on the top. As you would expect I was grossed out. NOT Very HAPPY With Your Quality. Bill hoffman

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Kenneth Welch June 8, 2016 at 12:24 pm

Last year bought some old mac an cheese they were very rude and they lied to the BBB. I’ll never shop they again

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Tracy Johnson May 9, 2016 at 1:12 am

I am writing to inform you of the horrible treatment my daughter and I received at your Westmont, IL store this evening. I have never been treated so poorly by a business. My daughter works close by and comes into this store very frequently to shop. She was at the salad bar today while I was in the back of the store waiting for them to finish cooking her steak. Apparently she got too close to a customer at the salad bar. This man looked like he could be about 60 years old. He then proceeded to call her the C word and push her. The man called the cops on her (apparently for being in his personal space.) The Westmont police were equally as rude as the employees at Mariano’s. To make a long story short, the cop was gone literally 2 minutes and in that short time he was apparently able to review the security tape. They then proceeded to call my daughter a liar and wanted to arrest her. I’m not sure if this guy was a friend of the cops or paid the cops off but they didn’t think there was anything wrong with a grown man pushing a 19 year old girl and calling her the C word. The cop forced my daughter to say “He didn’t touch me” in order for her not to be arrested for making a false complaint. My daughter was in tears and told the cop she didn’t want to lie but she lied anyways just to avoid being arrested. The manager then very rudely told us to never come back. I will be in contact with my lawyer tomorrow to see what further actions can be taken.

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Kenneth Welch June 8, 2016 at 12:25 pm

They owe me a $10 dollar gift card they never sent me and then lied

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Kelly April 30, 2016 at 2:30 pm

To whom it may concern:
I frequent your store in fitchburg, WI multiple times a week. Yesterday I was in the store around 8:30pm when the customer in front of me asked for matches. The clerk brought back the options and the customer said “I don’t want all of those matches, I want one pack and I’m not leaving until you give them to me” then she told the clerk “can we speed this up I’m hungry and I’m a bear. I need to start my BBQ and my eyes are bad and it’s getting late.” Then she demanded that they use her $2 coupon for korbel on her champagne. The MOD came over and tried to tell her again “we don’t do sell them single”. Needless to say he opened the matches and sold her a separate pack and gave her the coupon. I couldn’t believe it. That shows everyone in the store that as long as you demand things you can get what you want. Then prices go up for people like me who already have too many bills. I have been a CSR/MANAGER for multiple years and now she’s going to continue to do this. There’s a difference between making the customer happy and unrealistic requests. Not to mention she was treating the clerk like gum on the buttom of her shoe. Maybe it was wrong of me, but I let the MOD know how I felt and told him she will be back with her tactics. Does that mean you can go in copps demand what you want and get it? Please let me know because I’m on a fixed income and if that’s the case where’s my discounted items? I spend $400 a month at that store. I waited 10 minutes in line with this. What about my time that was wasted? I just don’t know what this country is coming too. Unbelievable.

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K Rosman, Green Bay April 10, 2016 at 8:44 pm

Dear Roundys,
I shop at both Green Bay Copp’s locations and I wanted to take a moment to comment on the Roundys brand products. Roundys store brand offers a high quality product at fair and competitive prices. Other people I know who shop at Copp’s have said the same thing. If I am looking for something in particular, I am pleased when the product I want has a Roundys version available, and choose the Roundys version every time. And it’s not just some Roundys products, it is all Roundys products across the board, consistently. Thank you.

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Barb March 13, 2016 at 3:27 pm

I have finally reached my breaking point with your store located ar 3701 So 27th Street in Milwaukee. Every time I go there I find expired products on the shelf, not just on ,but many items.. Recently I went to purchase ground chicken, expires on the day I was there, but yesterday was the worst, ran in to get a few items to finish my dinner, purchased a loaf of bread that expired 6 DAYS before I purchased it!!!!! I’m so disappointed with this store that even though I can walk there, I will drive out of my way to shop elsewhere. I will also let my neighbors know….. It was a last minute grab, not on my list, and only cost $2.69….my fault for not checking the date, but I should not have to check EVERY SINGLE DATED ITEM that I am purchasing. Quick run in, and disappointed that I made a bad choice.

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Rose Carlson January 6, 2016 at 11:06 pm

Topic: Sale of beer and ID policy

I am a 57 year old woman who entered your Mariano’s store in Arlington Heights on January 4, 2016 around 8:30 a.m. I went to the store after my fitness class to buy a few groceries and beer for my husband. I was happy to hear that sale of beer began at 8:00 instead of 9:00 a.m. as in other villages. I only brought my debit card with me and left my purse in the car.

When I tried to purchase the beer the cashier asked for an ID. I told him my driver’s license was in the car and showed him my debit card. He said he needed to see a picture ID with my age. I asked, “ why” since it was obvious I was not under 21 years of age. He told me he was required to ask for an ID. He said they had recently received a new directive in the form of an email from management. The manager of the store, Andy Dillon, was not available to discuss this matter with me.

I told the cashier and the other staff members (most of them were around my age and older) that they just lost a sale. I was not going out in the cold just to retrieve my driver’s license to prove that I was at least 21 years old. I may look younger than my age, but no 57 year old looks younger than 21!

Your employees were not smiling when I shared my dissatisfaction with this store policy. They all looked embarrassed. I actually felt bad for them, since they were just following management’s orders. What does this policy do your employees’ morale when you treat them like robots? They are not allowed to have any common sense because management is more worried about lawsuits than the needs of your customers. Is this the beginning of Mariano’s downfall after being acquired by a major national food chain?

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Karen May 17, 2016 at 3:51 pm

Rose…really…..think about it! What if that guy was being watched to make sure he was following policy!!! I express all the time…Carry your ID. You said your 57????? Then you should know better!!! N

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Yanni Ruan December 21, 2015 at 4:54 pm

My husband and I arrived at the pastry counter on Friday, December 18, 2015 at approximately 8:30 pm at Mariano’s south loop #8512 located on 1615 S. Clark St, Chicago, IL 60616 (312) 225-4386.

We noticed there’s no one available behind the counter we are standing in front of, however, there’s a worker decorating cake orders to the left and a worker cleaning/wiping the counter tops/covers to the right. This worker to the right (Lisa Velasquez) is aware of our present but did not greet us to see if help is needed with our orders. We were standing at the counter awaiting for assistance for approximately 5 minutes. During this time, we continue to wait patiently. Then we see the worker (Lisa Velasquez) walked away after finished cleaning the counter. At this point, we browsed around the counter for help and didn’t see anyone but noticed the cupcake containers on top of the counter. Even though there’s no signs indicating ‘please help yourself’ or ‘please ask for assistance’, after more than 5 minutes of standing at the counter without assistance, we went ahead and opened the counter cover and retrieve a cupcake by ourselves. As Lisa Velasquez arrived back at the pasty counter, she rudely yelled out “you’re not supposed to open those counters by yourself”. We answered that we didn’t know that since we were left unattended and there’s no signs indicating ‘no self service’. Then she said “well it’s common sense not to open that, now you contaminated all the pastries with your unsanitary hand”. We didn’t appreciate her attitude as a customer server. It is common courtesy for servers to greet customers and assist them with their needs, especially when you acknowledged the customers presence. We asked to speak to her supervisor, then supervisor (Jess Pina) arrived to speak to us. After Jess Pina acknowledge the situation, she immediately apologize and ask what would help to make this experience better. We simply wanted an apology from Lisa Velasquez. However, Lisa Velasquez loudly said that she will not apologize to us to Jess Pina and gave us a dirty look in return. Again, Jess Pina apologized for this whole incident. After that, we went on with our shopping. My husband was very upset with this situation and suggested to immediately leave the store. So I suggested to go back to the counter and ask for the first and last name of this customer server (Lisa Velasquez) and report it to upper management. Then Jess Pina paged the store manager to assist us. Even with the store manager’s present, Lisa Velasquez still has very unprofessional attitude towards us. I asked for her first and last name, she refused to give it to us until the store manager instructed her to do so. After receiving the names, the manager pulled us aside to acknowledge the incident. The store manager also apologize for this incident and states that he’ll retrieve the videos to further investigate this incident.

It is very important for employees to acknowledge the impact of customer satisfactions on the company. My whole family has been loyal customers to Mariano’s since it has opened, it is very disappointing to have such bad experience. This experience has made me reconsidering shopping at Mariano’s again. I feel that upper management needs to be informed on such bad customer service to prevent further similar incidents happening to the Chicago land customers.

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Nancy Duhr November 12, 2015 at 9:24 am

ok, you,re going to get to gether with krogers…good, change is good but I have some advice for your company. Please smile at us when we shop at your store or check us out. I never see smiles, or hear thank you. I just spent money at your store….thank me, ok? I am a 75 year old woman, so maybe old people don’t deserve smiles or thank your but a lot of people I talk to relate to the coldness of copps. I also don’t get outmuch to shop and when I do, I want a pleasant experience. I have stage 4 cancer which is terminal and that makes me all the more concious of attitudes, smiles, attitudes.

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Rachel hoard October 11, 2015 at 2:14 pm

Happy Sunday! I had my first experience at Mariano’s today at your location in northbrook Illinois. I am visiting my family from Colorado and they are always raving about it so I knew I had to check it out. I want and need one in my town of Fort Collins Colorado! I was wondering if you franchise and if so , how could we get information? Fort Collins is a booming town and would be a great labor market for your company to break through in and my husband and I would love to be part of making it happen. Thanks in advance and I look forward to hearing back. Cheers to great food and spirits !

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Sara Rashid September 17, 2015 at 6:28 pm

Hello,

Today I asked the manager at my local Mariano’s store (3350 North Western Ave. in Chicago, IL) why they do not post signage prohibiting concealed weapons. She instructed me to contact their corporate office, which I did. I was repeatedly told that they “follow the law” – despite my rebuttal that posting that particular signage is their choice, not a law. I was told that “there are two sides to every story”. When I asked what that was supposed to mean, the representative told me they have customers who request no signage. I find that extremely hard to believe, and made the point that regardless, it is still the corporation’s choice as to whether or not they welcome concealed weapons in a store that a) sells alcohol b) is located one block away from a high school (Lane Tech) and c) gives free balloons to children! I asked if Bob Mariano is a gun advocate but again got the “we just follow the law” line. I am dismayed and disgusted.

Please explain and change your policy on this issue. Until then, you have lost a loyal and regular customer.

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Andrew D July 21, 2016 at 2:31 pm

Sara, You don’t believe that customers requested (no signage), but you (requested) signage. Why is that so hard to believe? It is the peoples right to carry a weapon and you want them to forfeit their liberties? If the store post signs prohibiting concealed weapons by LAW ABIDING CITIZENS then they would be legally held liable for any injuries caused by a NON law abiding citizen robbing the store and using their weapons against a defenseless person or persons. These people who carry a concealed weapon would likely protect you as well if a situation would arise. Well, that is until now that they know that you do NOT want any type of protection and would rather wait 10 minutes and bleed out while the police and rescue are in route. I pray that you will never be put in that situation, good luck Sara. Sincerely, Law Abiding Citizen.

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Florence Bitla August 29, 2015 at 6:37 pm

Dear Mr. Robert Mariano
Chairman and CEO

Sir,

My name is Florence Bitla. I am taking this opportunity to share my experience with store #8522. Thank you for your store in our neighborhood.

Around the mid to last week of July 2015, I was medically advised to drink every morning Apple and Carrot juice. I learnt through a friend of mine that Mariano’s do accommodate customers with squeezing juice of their choice. One day as I was shopping, I went to Customer Service Desk to inquire. Customer Service directed me to Produce department. I met with Chris P. (Manager) to that department. I asked him if it is feasible if I stopped by that department every morning around 6.15 am on my way to work. Chris P took time to see me and said it will not be a problem around that time although employees start at 6.00 am. Chris made it easy to talk to him.

From that day, every morning I was at Mariano’s around 6.20 am and a bunch of employees facilitated me with my request. I wanted to list them. They are Chris P (Manager), Joni, Alex, Jerry, Tony, Alicia. In Chris’s absence any of these employees would see me and make me my drink or would go tell someone who operates the juicer. For few days I didn’t show up as I was on vacation, When I went back every single one of them were concerned about me. That absolutely made me feel as if I am part of your Mariano’s family.

Mr. Robert Mariano, I have and had excellent experience with the aforementioned employees.

Thank you for your time.

Sincerely,
Florence Bitla

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Martin Strubin August 7, 2015 at 12:17 pm

i went to your store in Oak Lawn recently and bought some bluegill fillets. When I brought them home, they had a smell to them. I sent an email to corporate and Jason, the store Director, called me. He told me he’d let me know the next time he received fresh bluegill. Jason did call a few days later and made everything right. My complements on having an employee of the caliber of Jason. I also let my friends and family know how well Marionos treated me. Thanks.

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John Hagan August 4, 2015 at 9:04 am

Schoeller Allibert is a global manufacturer of heavy-duty reusable plastic boxes.
If you have “on-line ordering” or are setting up a “Click & Collect” business for your customers who order on-line for pick up later, we make several types of containers that are used to pick into and to hold these orders.
Please send us information on how to become a vendor. Thank you.

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Brian Zielke August 3, 2015 at 10:38 am

I have just been to 2 Pick n Save stores in the Waukesha area with no product on the shelf. I am hopping that Roundy’s is just out of their brand of pizza sauce and can not supply it. It is the only one I found that tastes good and the label says that there is no sugar or fructose in it. It is all we have purchased for years and would hate to see it go or have the recipe changed to include sugar. My wife and I being diabetics, this is very important to us. Please let me know what is going on.

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Susan Gregoric July 1, 2015 at 2:20 pm

I am constantly seeing expired product on the shelves at the Burlington, WI Pick and Save store. There is a Taco Bell taco dinner on the shelf that expired in 2014. Nothing makes me madder than bringing home expired food. Don’t your computers keep track of when products expire?

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john July 25, 2016 at 4:00 pm

nope been working there for 11 years at pick save it’s all manully labor and most of the time we don’t have enough staff to check dates rotate things.

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John Ruggaber May 17, 2015 at 9:01 pm

We purchased your Select Dark Chocolate ice cream bars. They were next to the Magnum ice cream bars. Thinking they would be in comparison to them. The chocolate was good, but the ice cream was the worst we ever had. It was not even a good ice milk. It was grainy and lacked any creaminess and flavor that ice cream should have. Extremely disappointed. Manufactured in plant 34-2036, best buy date 2-19-2016 UPC 1115059003. Package states Bob Mariano guarantees satisfaction. Waiting for reply John Ruggaber (jt****@gmail.com) Thank You.

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Wanda Brown March 16, 2015 at 12:45 pm

I am at work and I just opened the 3rd of 4 oika greek yogurt that I purchased 4 days ago. The date on it is March 8th and today is the 16th. I checked the date on a couple of them but not all 4. What made me look at the date was the content in the container. The container says it is strawberry/banana but the smell and unusual color of the fruit was not at all what I purchased. I have bought these from pick n save before but never had this problem but I should not be surprise because carts of food sits at the door for days and put back when they get ready….This is at 35th and North Ave store. I have been shopping at the one on Miller Park Way for some time and occasionally go there because it is closer to my house. There is a big difference in the upkeep of the two stores. The managers should demand more for their stores because you can truly see they are shorthanded….long lines, not clean, unpleasant smells etc…Not happy at all with the store in the area where I live….I’m also an ex-employee of Roundys

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Nicole kaufman February 28, 2015 at 8:28 pm

Just opened a can of roundys french style green beans…only to find what looks to be a jawbone of some animal!!! Gross!!!

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Sid Soiney February 27, 2015 at 8:00 pm

you started fish dinners on Fridays so we tried them. Went to Pick and Save on National and Sunnyslope Road to get two orders but out of coleslaw ,bread the sides were slim pickings also. This was at 5PM. My wife waited while she checked on coleslaw but were out of ingredients. Not a happy camper. Might want to have them a little more prepared
262-784-****

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Becky Mikalowsky February 27, 2015 at 7:10 am

I have quit the pick and save store in Sheboygan after working there 13 years. It was a hard decision but it had to be. The store is under staffed and over worked. And the customer is suffering because of it. The management it aloof and uncaring to customers as well as employees. After parting ways with roundy’s I have not been paid out for 90.6 hours of vacation at $11.15 hourly as a single mother that is a lot of money.

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Maria Iniguez February 21, 2015 at 1:54 pm

Good afternoon. I have a small cleaning business, and the best product to clean stainless steel that I found in the market so far it was your brand. Roundy’s Stainlees steel blue spray bottle. But for a couple months I having looking for and I can’t find it. Please let me know where can I order or find it. Thank you. Maria.

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Concerned Customers January 24, 2015 at 4:49 am

Dear Chairman Bob,

I wanted to tell you about the recent trip we took to Green Bay to a store that has now become like a wonderland to us. The organic produce was so fresh! Items were all in stock- no empty shelves! The selection of organic foods was nothing short of amazing! The prices were very reasonable, as well. The employees were all friendly and knew exactly what we were talking about when we used the word ‘organic’. They didn’t mix it up with ‘all-natural’, ‘Non-GMO’, or ‘farm-raised’. The organics were well-marked, (flagged on the shelf), we had no trouble finding them at all and in fact most were in sections dedicated to organics. The choices were amazing. We spent most of our time trying to decide which organic item to buy!

Now, on the other hand I’d like to tell you about the store we used to shop with in Sturgeon Bay. The organic produce is seldom fresh- except for the apples. The organics are frequently ‘out’ and the shelf empty. The selection is sad, to say the most.

[To be fair, some of the organic prices are lower than Walmart- but that store (as well as Target) has even less organics.]

The employees are friendly enough, but employees that we have spoken with do not know the difference between organics and conventional food. They think that ‘organic’ is the same thing as ‘Non-GMO’, and that if a food is labeled as ‘all-natural’ it is also organic.

The selections of organics at this store are few. Many times the organics are not marked on the shelf with the ‘organic’ tag, which by the way is too SMALL. I don’t want to have to hunt down organic products on the shelf- this is very time consuming.

Every person in management that we have ever spoken to about the lack of organics- oh wait…I should use the word ‘begged’ in here someplace because we have asked, begged and even helped to guide them when it comes to organics, puts the blame on the ‘home office’.

These are your stores, Bob…they ultimately fall into your lap. I don’t put the blame on the management team at this store. It’s your fault- after all you are the top boss.

Here’s a unique idea for you: when sending someone from corporate to check-up on the store, don’t send someone they know, and don’t tell them someone is coming, and don’t send in Ms. Dipsy Doodle who could be knocked over with a pretty new hat and pays no attention to what is going on around her.

What you need are secret shoppers for the store in Sturgeon Bay. Shoppers who are educated about the different kinds of foods so they know what to look for.

Perhaps this letter sounds harsh, Bob. Well I have written lots of nice letters to Roundys- most of which were ignored as far as I could tell.

In conclusion, Bob, I’d actually like to thank you for not straightening out our local Pick-N-Save. It forced us to seek out stores in Green Bay, able to fill our needs for organics.

Our new favorite store is Woodmans, which is the Wonderland I mentioned above. Please Bob, no whining about volume vs. cost. Everyone knows you are one of the big guys.

Instead of our local Pick-N-Save taking in our 500+ dollars per month (which would be more if the organic selection were better- including dairy), our 500+ dollars per month will be going to Woodmans.

[As I have mentioned to the store on many occasions, the Wal-mart store in Sturgeon Bay sells Organic Valley milk for about a dollar less per half gallon]

Are we concerned about our gas and time spent driving 50 miles to Woodmans? Well let’s see…I’m sure you know the saying about good health: “Pay at the grocery store or pay at the doctor’s office”. The doctor’s office tends to charge more than the grocery store- so we pick grocery.

It would be easy to put together a shopping group who are also tired of the ‘organics’ at our local stores- thereby sharing in the gas…but we don’t mind driving to Green Bay for the variety and savings.

Thanks for taking time to read this Bob, you seem like a friendly guy.

One more thing I’d like to say, and that is: don’t be fooled. The frustratingly empty shelves of organic products at the Sturgeon Bay store is proof that the ‘organic eaters’ in Door County is a large and strong group of all ages. It’s growing all the time and you are missing out on sales, not to mention being a leader in the organic food movement in Door County.

Sincerely,
Concerned Customers
Sturgeon Bay, WI

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David former customer December 31, 2014 at 7:05 pm

Earlier in December 2014 I received a Pick n Save gift card in the amount of $250.00 as a gift. Today I went in to the south 27th street store to purchase a Visa gift, with my Pick n Save gift card, and they tell me that their policy has changed and I would need to pay cash for my gift card. I seem to be confused as to why I can not purchase what I want in Pick n Save, with my Pick n Save gift card. What is the problem? I am very upset and as of right now, I will no longer shop at your stores.

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Sheronica McIntyre December 15, 2014 at 1:26 am

Im making a complaint about racial discrepancy that me and other employee’s are experiencing on the job. The store I reside at is the greenfield store on national and Steve is the store directer. It has been brought to his attention as well as other store management. I don’t think he is taking this matter or me serious. THE DISCRIMINATION NEEDS to STOP. I am a deli clerk that only been working back for Roundy’s a little under three months. The second week of me working back for Roundy’s, and when I noticed how Ms.Laverne was treating people of African American decend. I never said anything up until a WEEK AGO but other employee’s had ALREADY enlightened me about her. My contact information ***@yahoo.com, ****@aurora.org (414)235-****

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JoAnne Amelio November 17, 2014 at 10:18 pm

On Sunday I shopped in your Park Ridge , Il. Store and purchased a chicken pot pie along with several other items for my daughter. Today (Monday) my daughter called to say the pot pie had expired as of Saturday 15 November. This is not the first time this has happened to me. Your quality control has dropped since your opening. Your prices have not! I am a senior citizen and find it very inconvenient to return out dated food. Jewel has many of the same items you store has and they keep abreast of dated foods. I know I am only one customer but many of my peers feel the same as I. Don’t make the same mistakes Dominick’s did, seniors are a large monetary base you do not want to lose us!

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kirsten bingaman October 31, 2014 at 5:10 pm

When I first applied I was super excited to work here. I live close by and so I shop all the time at my local pick n save. Now working is still okay but the disrespect from the other employees is ridiculous. It seems that the csrs that we have should be employed. The attitude that I get for everything I do is outstanding. Not sure how they are employed. But management is great when they want to be. I really only have one boss who even cares. The rest act like they don’t care. Exactly why I am in search of a different job. One where I am thanked for going above and beyond to help. Working when I’m not scheduled and all that. Even when I do help still get yelled at. Not a very good way to keep your employees. Just saying.

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Kimberly Long October 16, 2014 at 8:12 pm

I am beyond disappointed with the management at the Copps Grocery store in Madison, WI (S. Whitney Way). My husband was employed part time at that location since the Spring. Over the Summer he unexpectedly had to have shoulder surgery, he informed the managers of the date, but yet was scheduled for that day anyway. When he told them again that he couldn’t work they asked “what time is your surgery?” as if they expected him to work still that night. Even despite the doctor’s notes stating he was unable to work, he was still written up.
Prior to accepting the position, it was made VERY clear by my husband that he would be unavailable every other weekend due to traveling to pick up & the visitation schedule for his children. He was told this was not an issue. He was asked to write down the dates he would be unavailable in order to make scheduling easier. He submitted a monthly calendar with times he was unable to work.
The responsibility of scheduling had changed hands 3-4 different times, during that time he was scheduled for a day that he previously stated he could not work, because of the visitation schedule. He informed the managers when the schedule was posted that he could not work that day. The next week he was written up.
2 weeks ago we were informed that my mother in law was diagnosed with stage 4 lung cancer. We received a call a week ago Monday that she was in the hospital, my husband was at work when he got the call. He informed the assistant manager of the situation, and we rushed to get on the road for the 3 hour drive to be by her side. A few days later, I took a call on my husband’s behalf from the Copp’s assistant manager who really was quite unsympathetic (at least that’s how it came off). I informed him that my husband was in no place to be speaking to anyone, and that he would not be able to return to work until the earliest the following Wednesday. The statement “I can’t protect his job…” was stated to me numerous times, even though I informed the manager that my mother in law was literally on her death bed, still did not hear an ounce of compassion. Saturday night my mother in law passed away. We stayed and grieved with our family, had to make funeral arrangements that Monday, and then returned to Madison late that night.
Even though I made it very clear that my husband would be unable to return until earliest Wednesday, he was still put on the schedule for Monday.
He returned to work today, and was sent home for missing Monday’s shift and because he, personally was not the one to speak to the managers.

Is your company truly that cold and uncompassionate?!?! Writing up/sending home an employee because they missed a shift due to the death of a parent…that is over the top. I am amazed and appalled by the policies of your company, you should be ashamed of yourselves. I have worked, and managed in the private, state, and corporate sectors, I have never encountered a place that treats their employees so poorly.
Tomorrow my husband is supposed to go in to speak to the store manager regarding his future employment with the company, which he will no longer be continuing regardless of what the store manager has decided.
I have no doubt that the managers of this store are good people that are just doing their jobs and upholding the policies given to them, but that does not make it right.

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Donna Ostrowski October 14, 2014 at 5:54 pm

We bought your Provolone cheese. We had not had it beyond the time recommended. My boyfriend and I both tried to eat some of it and it was molded. I am very disappointed that this happened.
Donna

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JD October 7, 2014 at 4:00 pm

Well I just finished my last Roundy’s cottage cheese…sigh…I had horded it in the back of my refrigerator for a month now and thought it was time to finished it and move on. The flavor was just as exquisite as always, creamy not runny, sweet but natural sweet, terrific. Now….where can I get this flavor ever again plus all the other favorite Roundy’s brand products. The produce was the best priced and the selection great! meat department also offered economical selections with quality products.

Over night you were gone–I could feel it when I parked in my usual space in the parking lot, something was strangely wrong, the parking lot was nearly empty and when I went in to get my cart, there were half the usual carts–now that didn’t make sense no cars and no carts means something happened–I pushed the cart through the door and it struck me Cub had moved in. What a disappointment!!!–so I pocketed my list, bought what I absolutely needed, toilet paper–can’t go too wrong there and left.

True I shopped all the “great” stores like Lunds/Buyerlys, Trader Joes, Aldi’s and, of course, the local co-op of organic foods. Lakewinds, but my main grocery store was Rainbow/Roundy’s. How could you do this to us?? There is nothing to replace you.

When you put your Roundy’s name on a product, not only was the price greatly reduced but the quality was far better–quite the opposite at the big competitor–Cub (a front for Supervalu–bad news).

I miss the employees–got to know them by their first names, one was physically challenged but was a busy and happy worker–there were senior citizens and middle-aged men and women busily stocking produce or shelves that were always friendly–not your usually cool attitudes in other stores.

The store I am talking about was located on Hwy 55 in Minneapolis metro area, Minnesota. It was situated between the suburbs, Plymouth, Golden Valley, St. Louis Park and Minnetonka. I shopped there for over 20 years, had moved three times in that time but always came back to “my” Roundy’s Rainbow. At first I shopped for my family and sometimes as late as 11:00p because I was a working mother and put in long days. I had the privilege of seeing the nearby KSTP TV station “celebs” doing their incognito late shopping. Then later, after my son moved out, I shopped as a single and always found exactly what I needed and even later after needing to watch my health, again, I found the things I needed–lots of great vegetables.

Come back!!!!!! You are missed.

This message is brought to you by a bonafide real customer–no affiliation to any supplier or a Roundy’s employee, just a human being showing a bit of emotion.

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t September 23, 2014 at 2:22 pm

Close all your stores already the quality and service is less then desired , less than adequate! You raise prices too often Everything that has a roundys label is so sub par its not fit for animals let alone human consumption. Instead of raising prices CUT all your corporate salaries increase your employee wages and quit trying to scam us with your labels of trash and gimmicks. Let name brands be the only thing you sell for your low quality bulk buying sub par products that you scam us as quality is a joke! Instead of soaring to other stats with these so called high end grocery stores fix what you wrecked at home, your forefathers must be dizzy from all the spinning in the grave they are doing. What a disgrace you are to the entire State of WI. We used to depend on you for great customer service and quality deli and bakery now you are just as sad as the components you choose to produce low quality food in every department. Your stupid false commercials of FRESH really we throw about 75% of our produce out right after purchase complaining to the stores has no value as the corporation really does not give a crap about anything but their pocket books! Even though your employees are your tools you don’t hone them nor do you treat them as they deserve, you hire who ever without really checking if they even have the passion to work in service field and like you the majority are just desperate to make a buck and truly if you pay so low you get so low and as you don’t care to change that important must in your industry you will continue to fail fail fail and if you can’t make it here chances are you will never satisfy Chicago taste buds! And most of all YOUR LOYAL CUSTOMERS, shame on you! How sad for the old timer employees who have had to watch you trip over your own greed! Take a step back in time and figure out how to minimize your locations increase your employee wages and benefits , return to making and choosing quality products to put your name on. You built too many at the expense of your employees and your bottom line, CUSTOMERS! And as always chance are you will never respond or care you have not for the past 2 decades, you will lay this upon your store managers, never mind that for if you don’t enforce a balance of taking half the blame all you managers give in and end up not truly caring. If you are listening to your managers and all your employees well they just pass it along to your customers, what a whirlpool of non accountability! One thing your customers have to look forward to is your ultimate demise of more stores closing and eager new ones to come. We have been doing more investigative shopping and so far Sendicks, Piggly Wiggly and Rays are on our radar, Shape up or ship out and give some fresh eager grocers leave you in the history books! As a family of six with extended family living with us we have spent tens of thousands at your stores! What a waste!

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Derek Babula August 28, 2014 at 12:14 pm

Hello, To whom it may concern,

I am the regional sales manager for Hometown Battery in Morris. We feature a High quality product with excellent margin for distributors. I noticed you carry the normal brands in your store Duracell etc. Please investigate the Camelion brand of battery and contact me with any questions or interest in putting our product in your stores. Thank you Sincerely Derek Babula 630-336-xxxx

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Jan Linkletter August 21, 2014 at 3:41 pm

What is the correct email address for your company. According to your webpage it is as follows:
Email: Email Roundy’s.Inc. (which is underlined).
Copy/paste of email address does not work. Typing any combination thereof, does not work.
The reason for contacting your business was to inquire as to whether or not it was possible to purchase the bread/bread dough (i.e. multigrain) previously baked/sold in Rainbow Foods bakeries. at any other stores, or if you could provide the name of the vendor that makes the dough, so that further due diligence may be completed.

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Joy Kaye August 13, 2014 at 10:08 pm

Greetings,

I was recently in the Twin Cities, MN, and tasted Chanticlear Pizza, made in Eden Prairie, MN. I contacted them and asked if they sold here in the Milwaukee area, and said it was THE BEST frozen pizza I had ever tasted. They did get back to me. I was told they were in contact with you when you had the Rainbow stores up there.

Please contact them so you can start selling them in your stores here. They are EXCELLENT!!!!

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Renee July 26, 2014 at 7:56 pm

Dear Roundy’s Executives,
I was uber disappointed to learn that you sold the Quarry location of your stores in NE, Mpls. That was a cash cow for you and one of the busiest locations you had. WHY did you not leave that one alone? I do not like CUB foods, I liked your brand as well and now I have to go far away to get what I want.
So sad,
Renee

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anonymous July 15, 2014 at 11:08 pm

Bob,
I find it funny that marianos hires employees that has been fired from a diff.grocery store for stealing and you hired her, pfff, now that if funnnnnyyyy (shorewood, il)

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Anonymous June 16, 2014 at 3:54 pm

Your website IS terrible. I’m talking about the e-clips. It takes too long to add something when you click the “add” button.” I don’t have time to go thru 11 pages of ads. It sucks.

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Mary Wahlgren June 9, 2014 at 2:44 pm

I have to say that the E-clips coupons are awful! I don’t usually go on line and make a grocery list and get my coupons in order before I shop. I have been shopping 3 times and placed the advertised items in my cart and found out at check out that I couldn’t get the price because I didn’t load them to my preferred card. I left the store and went elsewhere to buy my groceries! My parents do not have a computer and are not computer-literate — so these are now items they can not get the sale price on! That is ridiculous!!! I thought the whole purpose of an electronic card was to remove the hassle of having to cut coupons — why would you add another layer of complexity!! I am very dissatisfied customer and will question whether I continue to shop at Pick N Save.!

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Thadine Zajac June 3, 2014 at 11:33 pm

I have a question? There is an old Dominick’s that is huge and empty I’m Bloomingdale Illinois. The street intersection is shick and Gary ave. why hasn’t this location been looked at for a Mariano’s? There is a Mariano’s in Hoffman estates Illinois but this location is not that close. A location in Bloomingdale would be great. Unless it has already been checked out and the rent is too high. Just a curious.

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Alice Wandt May 8, 2014 at 9:51 pm

Please extrend my thanks to Linda in the deli dept of Metro Market-Brookfield on Bluemound Rd. For my office breakfast on Tues., 5/6/14, she happily prepped 4 BOSS sandwiches, hollowed out the bread a bit, sliced them into manageable pieces, secured them with a pick, & had them ready on 2 large serving tray by 8:15 a.m. The sandwiches were delicious & a big hit. She did a great job which was appreciated by many!
Thanks, Linda!

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Diane Hanson March 28, 2014 at 2:10 am

I work at the stoughton pick n save in Wisconsin, & I am mot very thrilled with how some of the higher up employees treat others, it makes me mad and im ready too look for a 2nd job, I am there too do my job not suck up too the boss, & lately that’s all they do is talk about things in doing wrong instead of coming too me and telling me what I need to improve on, I would like too talk too whoever is the higher up for the stoughton pick n save because I will not be told to show respect when I am not getting it in return.

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kirsten October 31, 2014 at 5:15 pm

I have the same problem with the employees at the brookfield Pick n save. There is no respect from the hire up employees. They think they’re better and I won’t be disrespected as much as I am.

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robert gerstein March 12, 2014 at 11:47 am

Dear Mr. Mariano,

My son Erron started to work at your store in Vernon Hills, Illinois on Monday.
He is a 20 year old high functioning autistic man. Thank you for giving him the opportunity to work.

Robert Gerstein

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Jeanne Krajewski March 6, 2014 at 9:38 pm

your pharmacy website has a rouge pirate blocking the use of the online refill. Claims to be “free’ and “educational” but it demands my emails address without giving me the option to opt out. Furthermore, when I did provide my email address, it still blocked me out. I contacted the store and the pharmacy, but they do not know what it is either. Due to the sensitive nature of prescriptions, I think you should be highly concerned.

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Connie Kochie February 16, 2014 at 6:06 pm

Good afternoon. I use to live in Green Bay Wisconsin. I work for a short time in the Copp’s Grocery store on Lombardi avenue. One of my jobs was working with a wonderful lady in the floral department. Her name Vicki Vanden Avond . I learned a lot from her and I enjoyed every minute. One of our really exciting times together was Valentines day. We were very busy but it was so exciting.
My husband and I recently moved to Milwaukee Wisconsin. I go to 2 different Pic-n-save stores. Over Valentines day I noticed that there were not near the amount of flowers and beautiful displays that Vick had in her shop in Green Bay. I want you to understand
what a gift you have in this women. She is a one man show and she does it was class
and grace. Please let her know that she is appreciated. You can check with her customers anytime. They all say wonderful things about her.
I just though you really should know about her.
Thanks
Connie Kochie

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Jeffrey Schaefer December 19, 2013 at 11:32 am

To whom it may concern: I am a recently new employee at the madison store on shopko drive.I am sending my thank you to your office and to all the personnel that where very thoughtful in giving me a gift card for the holiday season this year.It means alot to me as well as being very caring of your employees for the company.This is once again very thoughtful of you and means the world to me alot.Nobody has ever done this for me in a long time so thats why it means so much to me.I thank you very,very much for the gift card and will put it to good use.I am sending a holiday thank you card in the mail to your milwaukee office which is printed on the outside of the envelope that the gift card came in.I hope this is o.k. for me doing this cause i just wanted to show my deepest thank you to your office for the nice gift card i recieved.You should recieve it in the mail shortly o.k. I do not have access to a computer all the time except for the library on occasion so this is why i am thanking you by an e-mail letter.You can send a thank you response back if you like to my e-mail address to which it may be a while before i am able to check it again and or you can send a response to my home mailing address if you like which i am able to check very often.I thank you very much for your generositity and for your caring of your employees.It really means alot to mean always. Yours Truely: Mr. Jeffrey Schaefer P.S.; My e-mail address is; jeffreyschaeferXXXX@yahoo.com & My home address is Mr. Jeffrey Schaefer XXXX Sherman Ave. Apt.# A, Madison, Wisconsin 53704

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