Ring.Com Corporate Office - Corporate Office HQ

Ring.Com Corporate Office

How would you rate your experience with Ring.Com ?

[Total: 24    Average: 1.6/5]

Ring.Com Corporate Office Address

Bot Home Automation DBA Ring.Com
1523 26th Street
Santa Monica, California 90404

Contact Ring.Com

Phone Number: (310) 929-7085
Fax Number:
Website: https://ring.com/
Email: Email Ring.Com

Ring.Com Facts

Founder: James Siminoff
Date Founded: 2012
Founding Location: Santa Monica, California
Number of Employees: 50

Ring.Com Executives

CEO: James Siminoff
CFO: August Cziment
COO: Luciano Panaro

Ring.Com History

Ring.Com was founded in 2012 by current CEO and owner James Siminoff in Santa Monica, California. After talking with his wife about a “video doorbell”, Sminioff and three engineer friends spent a year working on his project.

The company operates a camera and security company with a unique twist: video that can be sent to a smartphone and microphones that allow two way conversations. Originally called DoorBot, the name was later changed to Ring when other products were added to the lineup. Ring has become one of the most popular home security options in just 5 years, raising more than $61.2 million in crowd funding.

Ring.Com employs approximately 50 persons and has headquarters in Santa Monica, California.

Ring.Com FAQs

Question 1: What is the phone number for Ring.Com?
Answer 1: The phone number for Ring.Com is (310) 929-7085.

Question 2: Who is the CEO of Ring.Com?
Answer 2: The CEO of Ring.Com is James Siminoff.

Question 3: Who founded Ring.Com?
Answer 3: Ring.Com was founded by James Siminoff in 2012.

{ 26 comments… read them below or add one }

Jerry Norman July 26, 2019 at 3:46 pm

I have only the highest regards to the company that sales ring doorbell products, easy to install and quickly. I am contacting the company to buy more and to make sure all my rings are on my plane

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Paula da Costa July 15, 2019 at 10:13 pm

I purchased this doorbell less then 2 years ago and within a few short months the doorbell stopped working. After trouble shooting it, it was determined it was no good, and a new one was sent to me. Today, once again the doorbell has stopped working again. My Son-in-law who knows all about electronics, did all the troubleshooting and determined the doorbell was shot. It was extremely hot to the touch and it was simply dead. We called ring customer service and after being on the phone with an agent and a supervisor, after my Son-in-law insisted in speaking to a one since the agent was insisting there was nothing they could do, the Supervisor’s solution after being on the phone for 2 hours back and forth with a useless agent who had no idea what they were doing ,was to offer me a credit of $100 towards buying a new one. This company is the most un-professional and un-accommodating company I’ve ever experienced or dealt with!! They refused to replace my faulty doorbell and instead offer me a credit of $100 towards buying a new one I will NEVER, EVER buy anything from this Company. They are a fraud who rip you off!! Don’t buy anything from this place, keep your money and invest it on a more reliable product and from a company who takes care if its customers. I will be reporting them to the Better Business Bureau

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JUDITH MCCURDY July 14, 2019 at 7:52 pm

I HAVE SPENT AN ENTIRE YEAR ARGUING WITH YOU PEOPLE OVER MY FLOOD CAM NOT WORKING IN “REAL TIME”. YOU HAVE ALREADY REPLACED THE UNIT. I PURCHASED 6/28/18 FROM COSTCO $239 RING Floodlight Camera W/ Bonus Chime Pro and 12 months Ring Protect Basic Plan RING Floodlight Camera & Chime Pro, White; Item #1184572;$239.99
Quantity
1; Delivered on 06/28/2018; Tracking# 1ZE3W2921205066602;Total $239.99
YOU ARE FRAUDULENTLY ADVERTISING YOUR DEVICE WORKS INSTANTLY IN “REAL TIME”. I ALREADY SPENT HUNDREDS OF ADDITIONAL $$$ FOR WI-FI EXTENDERS YOUR PEOPLE SUGGESTED! I AM SO ANGRY AND CONTINUE TO SPREAD THE WORD YOUR DEVICE IS DECEPTIVELY AND FRAUDULENTLY ADVERTISED! I SHOULD NOT HAVE TO SPEND HUNDREDS OF ADDITIONAL $$$ FOR EXTENDERS! NOW YOUR GUY “FRANK” TELLS ME I NEED A POWER LINE ADAPTER! 847/858-XXXX JUDITH MCCURDY, XXX N GAIL CT., PROSPECT HTS., IL 60070

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Karin Ripp June 27, 2019 at 2:49 pm

I have had the battery powered camera AND a ring pro for over 8 months and it worked perfectly. Now, for the last 2+ months, I am having problems getting an audible notification. I have trouble shot it more than 12 times (I have lost count) and they get it to work but within 4 days it doesn’t work any more. I have even, at their suggestion, purchased a new stronger router. My phone works fine for everything else. I have not added any other electronics. I am a senior with a limited income and can’t afford to continue to try to “fix” it and still have it not work. I thought of getting another cell phone but was told it would cost over $900 and I just can’t afford that – particularly since mine works fine since I just use it for the basics. I was so thrilled with the performance at the beginning and recommended it but, now I just can’t. PLEASE come up with a solution that will work.

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Derrick Patten May 22, 2019 at 9:22 pm

This is what ring does: The issue is that my iPhone 6 (all three of them) will not connect to the intercom. One iPhone 6 is my grandson’s that uses different settings. I resurrected a iPhone 5c I had and it worked fine. I used my daughter’s iPhone 8, worked. Used my granddaughter’s iPhone 7, worked fine. Ring and Apple are pointing fingers at each other while I sit with 200.00 of a product that doesn’t deliver. Read the “help” support emails below.

UPDATE: Apple engineers responded and stated that the issue is with the third party app. So I’m at odds. Apple say it’s not them and you say it’s not you. So I’m left with a device that doesn’t work with my phone, return window has closed, phones that works with everything else but your device. How about refunding my money so I can find something that works. 200.00 vs. 3×700.00 for phones. I tried my phone on a friends device (not ring) and it worked just fine. Please advise how I can escalate this issue to corporate. I’ve searched the web site and no where do I find a way to complain and contact executives.

Sent from Mail for Windows 10

From: Ring Support
Sent: Friday, May 17, 2019 2:05 PM
To: derrick_a@ sbcglobal.net
Subject: Re: Ring video doorbell/ 2way talk

Hi Derrick,

I definitely understand your concerns about the doorbell not functioning to your expectations. The issue with looking at replacement, is that you are going to experience the same issue even with a different doorbell. We know the device itself is working correctly, and that there is an issue with the phones themselves. I absolutely understand if you feel like you should return the device, I would definitely not blame you. At this time though, since replacing the device won’t actually fix your issue, I cannot replace it at this time.
Thanks,

Aaron K
On Fri, May 17, 2019 12:21 PM, derrick_….@ sbcglobal.net wrote:
Apple say it could be a third party application issue that may need a revision of its app. They also forwarded this issue to the engineers. So meanwhile I have a doorbell that doesn’t work as advertised. Return or Replace?

Sent from my iPhone

On Thu, May 16, 2019 11:37 PM, help@ ring.com wrote:
Hello Neighbor,

This is , Aaron. It was a pleasure being able to assist you today.

If you need any further assistance, please respond to this thread within 24 hours. If everything has been resolved, no reply is necessary and our ticket will close automatically.

If you ever do need to reach back out or need assistance with anything, you can also contact us via phone at US +1(800) 656-1918 or INTL +1(310) 929-7085, or by emailing your question to help@ ring.com.

Thanks again for contacting Ring.

On Thu, May 16, 2019 10:57 PM, +12104407077 wrote:
Transfered Voice Message

On Thu, May 16, 2019 10:37 PM, +12104407077 wrote:
Voice Message

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Dave May 15, 2019 at 11:16 am

I purchased a doorbell 2 about 5 months ago and it kept white washing out on the picture. I got excuses from Wi-Fi, sun shine, battery charge, and others. Finally after1 1/2 months I was told to downgrade to the doorbell classic and in the meantime purchased the ring chime extender which was a waste. I then purchased an extender by netgear which worked great but in the past month the charge goes to 20% in two weeks, it pixels, and hesitation in movement. It is getting worse but I am told it is my wi-fi which hasn’t changed. Ring will not accept they have given me a defective product. I just want a replacement but they will not do it. Do not buy any Ring device. They are junk and will not stand behind their product.

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Michael Ball April 16, 2019 at 1:37 pm

I have reached out and emailed back and forth with a few of your company leaders. I mentioned that I have a patent pending in prototype design POC phase that will put Any companies offering these products out of business. I was told that Ring is not looking for any new technology ideas but I promise you this will be a huge mistake. It will be licensed to one of the major players and just wanted confirmation that Ring has no interest in looking. ?

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Shaye A Krzyzanowski November 5, 2018 at 12:03 am

I bought a ring door bell about 6 months ago. It worked for a few days. Called ring and they said it was my cable. Had the cable company out 2 days in a row for 2 hrs each day. Cable company and numerous people I know said I had plenty of strength to make this work. My son even put the router next to the door bell. Customer support wouldn’t do anything but blame others. I was anxious to get this only to be let down by what a poor product this is and what poor support you get. I have no problems with TV or Internet.

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louis kirchhoff October 13, 2018 at 3:12 pm

they advertised in the F.O.P. mag that police officers get $50.00 off price. I tried for 4 hours to find some one who could honor the discount only got run around that there was no promo code. If you advertise in a police mag you think corp. would tell somebody. Apparently no body in sales had authority . If their sales act is so poor what about the product?

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Patrick Nugent August 29, 2018 at 12:15 pm

I have paid 100 dollars, about 70 euros as I live in Ireland, the 100 dollars was for saving my recordings on my ring pro plus for 12 months. It has been turned off 3 or 4 times and i find it almost impossible to contact anybody in relation to this problem, I did get in contact with one staff member who was very unhelpful, I’m trying to find out why they keep switching it off when I have already paid for 12 months but I can’t get any satisfaction whatsoever. It is turned off again for the past 3 days but I’m not getting any help whatsoever.

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VQ August 22, 2018 at 3:25 pm

The Ring Support phone line went out of service last night, 8-21-2018. It is still out today.

I spoke to a support rep yesterday then I needed to call again and got a very fast busy signal, which indicates it is out of service. I need to get a Floodlight Cam working. Please get your Support line up and running.

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Chet Greco July 24, 2018 at 2:44 pm

First let me say the products when they work are fantastic. I purchased two Security Cams. No problem at all for the first few weeks or so. Since then I have to hard reboot my front yard cam in order to get it working. After contacting Ring multiple times, I purchased a WIFI extender. It did not correct the problem. Then I was told that I needed to increase my wifi speed. I have the fasted wifi speed Comcast offers. Its not my wifi. Its the camera. I have no issues with the back yard cam which is further from the router. This company is a playing games with people and its disgusting. Actually had them tell me I cant return the faulty device since its over 30 days. They must think I am stupid. There are ways!! Dont buy Ring devices until they improve their customer service and resolution process. Buy a NEST product. I am researching. No issues with them that I can find.

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Dave July 15, 2018 at 12:25 pm

Good morning, So on 11 Jul 2018 I schedule my HelloTech visit for 13 Jul 2018 from 1000-1200. I took a day of work off in order to make this appt. When making this appt I was told that I needed an alternate day just incase the Tech can not make that day, so i chose 14 Jul 2018 from 1000-1200. I record a confirmation email for 12 Jul for 1100. On 12 Jul 2018 approx 1205 I called Hello Tech and the lady stated she needed to call back in order to find out where the Tech was at. approx 15 mins later she calls to tell me that the Tech was in a accident and my ticket has been escalated higher up to find someone (Please understand I had to call to obtain this info). She stated that someone would called me to let me know when someone would be out since I had already committed 2 hour block frame and unable to do anything else, so now I am waiting on a phone call which a few hours later no call. So I reached out again to Hello Tech and was told that my concerns of wasting my day off to have no one show up and for me to be the one reaching out to this service that the person stated he would escalate my concerns up to someone in regards in compensation and that someone would call me……Go figure, no one called. So it is 14 Jul @ 1130 and I called Hello Tech assuming this is my alternative day to inquire about the tech coming between 1000-1200, the person stated they have not been able to locate someone and are still working to fill that time frame. I was explained that this company works like Uber, that they put out a ticket to see who response and if someone response the ticket is good, but that they do not follow up if the individual actually ever shows up like ME. So at this point I said I would open my whole day up for someone to come to install my Ring Doorbell Pro. I asked would I dcvd a call if they are not able to find someone and they said yes. I also asked if I would dcvd a call dealing with my concerns that it is the second day I am reaching out to a company who is surely lacking customer service and a poor way of doing business tracking job orders. This is Ring, a company that many people are buying products like myself and for them to recommend a company Hello Tech you would expect the same quality of service which I obviously have not. So today is Sunday and I am REACHING out for a third day wondering if I am ever going to get my doorbell install?

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Kacey Hodge July 14, 2018 at 5:59 pm

My husband and I purchased a Ring Video Doorbel l2 for our front door in March. In April we paid $30 for a year of service. In June we purchased a doorbell for our back door. At the end of our trial I purchased the year of protection for our back door. Immediately after paying for the back door our front door service was shut off. I called customer support and the specialist said that she was only seeing payment for the front door and nothing on the back door. She turned our front back on and I went online to pay for the back door. Once again, the front door service was turned off and the back door wasn’t turned on. So, we called customer service again and explained the situation. The specialist said that no payments had gone through even though I had a screenshot of the payment receipt. The specialist said he would check into it and after 20 minutes on hold he came back to transfer us to someone to take our payment directly over the phone. After another15 minutes the representative came back and told us that $60 had ,in fact, gone through even though I paid for the back door only because the front was paid up for a year. He said that the $30 from April would be refunded in 3 to 5 business days and the year of protection for both doors would be effective today. The customer service was extremely bad and slow. The fact that there’s so much confusion between the front and back door is frustrating! The fact that the representative says no payments have gone through only to finally see that I’ve been charged twice is frustrating. Having to call for the same issue two times is frustrating! I love my Ring doorbells but customer service and payments through the app are awful.

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Brittany cox May 15, 2018 at 10:35 pm

I’m very upset out service from ring I ordered then they took money cancel my order and try to act like like it wasn’t there fault. I have not spoke to any one in head office . I’m calling in the morning .if anyone want prove ask o show it.

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Tony C. April 25, 2018 at 9:22 am

Ring has the greatest exceptional customer services & has a great product!
Thank your RING & your great teams!

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Myra D Gantt April 10, 2018 at 7:39 pm

To whom it may concern. I have invested in a ring product I have had problems with it.
First let me start I said this I love the product when it’s working properly I invested in this product because I have am elderly woman. I live alone in this trouble world I do all I can to secure myself so the investment in the ring product was genuinely a good investment for me I’ve had problems with the product but I’m not upset with the product I’m upset with the service. Your service reps come on very professional but they never complete a task I am very very upset I have been working with your reps sends March.
Please take care of my matter

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Donna February 8, 2018 at 11:53 am

We are on 3 weeks with no door bell now after receiving a defective one! We got a replacement that still does not work! I am very disappointed in the lack of help from Ring! They send an email offering to help them fall off the face of the earth! I’ve been passed around each time going over things from the beginning only to have no follow thru from the support. We have no way of knowing if someone is at our door because it doesn’t work! I’ve begged for help but there is nobody willing to help us at Ring. There is ZERO follow thru from the support staff! Your left hanging and have to start over with someone new! They have you going in circles with no real assistance. It is very disappointing that customers are treated this way after purchasing the product! Oh and I love that they send a prepaid sticker to ship defective bell back but it still costs us $4 to package it because they don’t send anything to ship it back in! We were looking forward to the Ring Pro but ate so disappointed in the lack of help and support from Ring when it failed to work! I’m sure this will be ignored because that’s the pattern of our experience with Ring. I really had high hopes for their product but am left feeling very disappointed!

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Rudy Timke January 28, 2018 at 12:59 pm

I ordered my Ring Pro Jan. 12 2018 and still didn’t receive it, been on the phone of a total of
2 1/2 hours what is the problem, they changed my order number 3 times already, they told me when l ordered it , it was free shipping then why are you charging me 20.00 dollars, l’m
ready to cancel my order, what kind of company are you running Mr. Siminoff.

P.S ORDER #004-1223
If I Don’t receive it by next week I’m going to cancel my order and tell everybody on Facebook about your company. this is BS

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Donna February 8, 2018 at 12:06 pm

I just wanted to add to my previous message that we have been told by Ring support staff to expect a call at a certain time from them to help us get the Ring Pro working and that call never came! Customer support is really disappointing and I can’t imagine why anyone in charge at Ring doesn’t care and improvement isn’t a priority! Customers are your business!

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Ward Hoffmann January 8, 2018 at 10:14 pm

After ordering the doorbell pro with a ring chime. ( approx. 300 dollars )….. I learned Ring company did not include a red power cable to properly install since I do not have an existing doorbell. I have now called each week for 3 weeks with promises each time the cable would be sent. Each time nobody can tell me why it has not shipped. If not received after the 3rd request the Ring system will be returned.

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Michael December 14, 2017 at 4:59 am

I’m very unhappy with the service being provided. I ordered the solar panel for my ringdoor bell with over night shipment costing $29.00. I received nothing. The website now offers the solar panel which will not be available until 2018. If you do not have the product, do advertise it. To this day, no one knows what happened to my order. I’ve so sorry I recommended this product to my neighbors. I just hope they don’t blame me for any mishaps they may encounter in the future.

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Jacqueline Harrison December 7, 2017 at 1:50 pm

On Black Friday I ordered and paid for 2-Pack Spotlight Cameras (wireless) and as of today, I have not received my order although it has been paid for. I have placed 3 calls since December 4 – December 7, 2017, and sent out 3 emails (nonresponse). On my recent call, December 7, 2017, I spoke to Austin, who was very helpful; however, was not able to resolve this matter, via Shipment Department; I was also told that I am not able to get a refund for a product that have not been fulfilled.

I am not certain if this email is actually going to be acknowledged or ignore along with my other three emails. This is not acceptable!!!

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david December 6, 2017 at 9:40 am

I am now on my fourth replacement (new one just arrived and isn’t working properly). They also have now they are sending me Chime Pro replacement since it is telling me my password is incorrect and I know it isn’t. Needless to say, no one wants to help as I spend countless hours on the phone trying to get this thing to work. I suffered a battery at home RIGHT IN FRONT OF THE RING and IT NEVER PICKED IT UP!!! How is that for RING Security???

How about working diligently and getting it right to make the product work and not pass the buck. Even the L2’s don’t want to deal with it and try to see if they can do something to resolve the issue.

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martin sharp November 26, 2017 at 3:02 pm

purchased flood light for placement on under side of eaves, does not have enough movement with current bracket to work properly. need to have a 90 degree or more flexible piece in place of what you furnish with floodlite. can a piece be made to fix this problem? I would like a response please

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Ronald October 24, 2017 at 10:37 am

Good morning ring I have been experiencing delayed response on my ring pro doorbell I have reached out to customer service numerous times and have gotten a complete run around all I want is my product work properly and customer service really doesn’t know what’s going on I value your opinion in this matter but have experienced in company customer service representative‘s and I’m just trying to understand as a customer where I stand with your corporation I have requested direct line to corporate and have been told that’s not possible for whatever reason I’m not sure but I will say this does not look good I have requested they send me a new doorbell kit and I return this one so that they can do the troubleshooting themselves it seems as though there are more BS then Trouble shooting if you are unable to resolve this issue with my doorbell just say so I’ll take it back and get my money it’s really too bad because it seems like a very good product other than the malfunctions I’m experiencing people ring the doorbell and are standing outside the door and calling me on my cell phone to get into the house the doorbell is very delayed as the motion is two I’m sure something very simple so if you can help me in this matter please contact me if I don’t hear from you I will take appropriate actions on my behalf my direct line is 954-226-XXXXx

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