Reverb.Com Corporate Office - COHQ

Reverb.Com Corporate Office

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Reverb.Com Corporate Office Address

Reverb.Com, LLC
3345 N Lincoln Ave
Chicago, Illinois 60657

Contact Reverb.Com

Phone Number: (312) 620-1433
Fax Number:
Website: https://reverb.com/
Email: Email Reverb.Com

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: David S. Kalt
CFO: Yan Pritzker
COO:

Reverb.Com History

Reverb.Com was founded in 2013 by current CEO and owner David Kalt, who also owns the Chicago Music Exchange. The company is an online marketplace where sellers and buyers exchange musical equipment.

The platform allows anyone, from individuals to manufacturers to small shops to list musical equipment, new or used, for sale. The company earns a 3.5% commission on all sales. Kalt began the company with a $2.3 million investment and in 2015, he raised another $25 million from Summit Partners.

Reverb.Com also sells items from professional musicians, including Rex Brown of Pantera and Rick Nielson. In 2015, the company also launched a program that connects teachers to music students called Reverb Lessons. Company headquarters are located in Chicago, Illinois.

{ 2 comments… read them below or add one }

timothy m petit February 11, 2018 at 12:51 pm

I am not pleased with this new policy. I have paid a PREMIUM PRICE for a product under the ORIGINAL TERMS THAT STATED ,(AND CONFIRMED BY YOUR SALES EMPLOYEES), the item can be returned for ANY reason, PERIOD. I am not one to abuse the policy. However, you have changed the rules in the middle of the game. Their are many options for me to purchase apparel and I chose L.L. Bean for the return policy. Just as I knew I was paying a premium price for a product, I also knew I was getting the support promised by L.L. Bean. This is not the case. Many other companies offer similar products,(at lower prices and comparable quality), with your new return policies. Going forward, L.L. Bean will no longer be my first choice for apparel. Land’s End,Cabella,REI, Bass Pro Shops,Penfield,etc will now be front and center .
You should have made an announcement stating that this new policy is taking effect in 3mos,6mos,or 1year etc. I am beside myself that you changed the rules in the middle of the game. You have lost a customer on that fact alone. Who’s to say tomorrow or next week the return policy is now changed to 30 days ? I am seeking recourse with this at my local level. Perhaps you would reconsider this policy and give a type of amnesty to existing customers in your database who do not have a receipt for the past 1,2,3 years? A type of phaseout. Why would you alienate an entire LOYAL customer base with such an abrupt announcement ?
On a side note . Im sure your employees will not be happy when you lay off the part timers,and some full timers, as they absorb the additional workload without the aid of their former co-workers. Don’t expect them to keep up with your expectations unless you can pitch in yourselves!

An Unhappy Patron
Tim Petit

Reply

Tommy Grattan February 10, 2018 at 3:43 pm

Dear Mr. Kalt et al, here is a link to the UPS shipping info (wwwapps.ups.com/WebTracking/track?loc=en_US), tracking nbr. 1ZF6Y8416797983226 of the item sold through Reverb. Reverb very generously agreed to pay for return shipping to Canada as the item is defective. This item was shipped UPS on 1-26-18 and has been sitting at the Branford ON UPS receiving outlet since Feb. 1st because of a glitch in the UPS delivery charges. I have shipped my item back to Canada and have had multiple conversations with Cooper G at Reverb who assures me that things will be resolved “quickly”. I have heard this response since the beginning of Feb. Could you please give me an exact date when I will get my merchandise back. This Wah Wah pedal was being used by me for live performances and I need it back or I need a refund so I can buy another pedal. This pedal was retailed through All 4 Music in Branford Ontario, Canada My email is frankiec@ outrageous.net

Thanks for your time, Tommy Grattan

Reply

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