Rent-A-Center corporate office

Rent-A-Center Corporate Office Address

Rent-A-Center, Inc.
5501 Headquarters Dr.
Plano, TX 75024

Contact Rent-A-Center

Phone Number: (972) 801-1100
Fax Number: (866) 260-1424
Email: Email Rent-A-Center


CEO: Mark E. Speese
CFO: Robert D. Davis
COO: Mitchell E. Fadel

Rent-A-Center History

Rent-A-Center or RAC for short was founded in 1973 by Thomas Devlin and W. Frank Barton.  Mr. Devlin came up with the rent to own idea after working for an appliance rental company in Wichita, KS.

Current CEO, Mark Speese, joined the company in 1979.  The company went public in 1995 and has gained many of its current locations through acquisitions of other companies including DEF Investments, Thorn Americas, Rent-Way, Rainbow Rentals and Rent-Rite.

Rent-A-Center currently operates over 3000 locations in the US, Canada, Puerto Rico and Mexico.  Although originally founded in Wichita, the corporate office is now located in Plano, Texas.


{ 387 comments… read them below or add one }

stephanie soden November 25, 2015 at 12:04 am

today is 11/24/2015 i deal with the rent a center in allentown pa, i been dealing with this company for almost 20 years have purchased couch sets fridgerators and a washer and dryers. also several bed sets. but this i will tell you will be the last time i deal with them first of all my son came home from college and needed a bed set so i called and matt made sure a bed got sent out to me . after a couple of a months i find out it was a used bed and i didnt want it here when we got it outside it was loaded with bed bugs. and they wouldnt take the bed back i called the bug guy who went through my entire home and there were no other bugs anywhere. jsut on there bed. and lets still say i am still paying on it and dont have it because it went right into the trash. then today i called the store to pay it off as of friday they told me i owed 85.00 i told them i spoke to them monday told them i would try to get it all together they then called tuesday so i later in the day spoke to there idiot gm and he is new so you have a guy in a very low income neighborhood pushing his weight around i said okay kevin i have 50.00 he said that not enough i can not except that. i said and why he said i atlease need 61.00 i told him i dont have it and he said well i better here back from you on wednesday. i was shocked now mind you as of 3 days ago i only owed 85.00 that is what he told me. well i then called back spoke to tim, i said tim what do i owe he said stef to get you caught up you owe 47.00 i said tim i just spoke to kevin he wouldnt take my 50.00 payment and he said listen stef they took matt out of the store and brought kevin in so he could solve alot of matts problems. i then laughed and said well kevin won’t solve anything if hes refusing to take peoples money and don’t know how to count for shit. i then payed and asked so now i am down to about another 40.00 and he replied not sure who told you that because you owe about another 80 to 90.00 i replied are you all going nuts there kevin said 85.00 oh but kevin was wrong… let me tell you people kevin is a idiot and again this store is located in a very poor area this guy will take your store down the toilet all the way. he does not know how to work with people that are struggling. matt always understood everyones needs and every situation was handled by matt with care. but now you got a big idiot running a store.
and finally if i had no bugs in my home anywhere and just in the used bed they sent me then the damm bugs came from your store. and then to refuse a payment because it wasnt enough but then have a worker say it was enough is very odd. because isnt the gm suppose to be the right one. rent a center get matt back. you are so lucky i dont put this crap in the local papers. and spread it around town. i still got to pay for a freaking bed that went in the trash this is shit. and first of all whenever i buy or rent stuff from your company i always get new which idiot sent me a used bed. i am fucking mad. now hes charging me more. shame on you all you are crooks you had my family members and me as customers but not anymore also i started to rent a washer and dryer but am sending it back.. train your workers and get matt back. that would improve the store and take kevin back to training..


Derr November 24, 2015 at 4:23 pm

I order a bedroom suite from the rent a center at 853 Oak St SW, Atlanta Georgia. The customer service there was horrible from the beginning. It took them all day to process my inital payment of 62 dollars. I was told that my delivery date was a week from the date I paid between the times of 1pm-5pm. I was at work that day so i had to leave early to be home for the delivery of my furniture. I wasted my time because they DID NOT SHOW! I called back and they told me it would be there at 7pm. They still did not deliver my furniture. By this time i was heated and called back the next morning and spoke to the sales manager, He guarantee it would be delivered 4 days from then on a monday between the times 6pm-8pm, My furniture still didnot show that day. I called the location that same night at 6:45pm and spoke to jamilia and she put me on hold for 35mins and i finally hong up and called back and they where closed. I am very upset with the unprofessional employees and the overall experience from rent a center. I would never recommend their services to any of my friends nor my enemies. I Asked for all my funds to be transferred back into my account to do business where the time of their customers is valued. I would rate them a negative 10 for overall concern, assistance, and attitude. Never Again!


Kissie Washington November 23, 2015 at 7:49 pm

I have not rented from Rent A Center since 2009. And I will never rent from them again. They were rude and unprofessional here in Highland Park, Michigan on Woodward Ave. They even sent their attorney knocking on my door at night scaring my kids as well walking all around the house. I have never ever rented from them again and I never will and it is 2015. Most horrible experience I have ever had.


Brittany mechlin November 23, 2015 at 10:58 am

I am renting a bed from the Wilson road location in columbus. I have worked in customer service, even as a manager for 5+ years. Every time I have cone into contact with their Gm I have mentioned politely that her staff is a disaster and keep telling me one thing but then she says another. I called and made a later payment with her last week and I asked when I was due again. She said two weeks and gave me a date. Then I get woken up this morning to an associate on the phone saying I missed a payment. I said I just talked to your Gm last week. She gets on the phone and proceeds to tell me she doesn’t understand what I don’t get about this process. And that she remembered talking to me now and that I had told her I couldn’t pay the late fee. She never informed me of a late fee nor was it me that she had discussed that with. They told me they would be able to work with me every two weeks payment but clearly they were mistaken. It isn’t that hard to look at a calendar. This company is so trashy and unprofessional.


Travis Charles Baker November 16, 2015 at 6:27 pm

Hi everyone my name is Travis Charles Baker I live in Fernandina Beach Florida upon my employment with rent A Center the first six weeks that I was employed there I never seen no paycheck then it took another week or two later before it finally hit causing my bank account to overdraft and closed out my bank made me pay $ + what my money was that got directed into my account that was frozen I lost I had to pay to close out my bank account and then when I complained to rent-a-center about my paycheck all they could tell me was that it must be the mail every week that road by when I would inquire about my check again they would blame it on the mail system not respond suming any responsibility for any of the wrong doings when I was asking about my check for the last time before my employment was terminated they told me the best thing I could do was to go and find another so now I’m fixing to be seeking legal action against rent-a-center with Better Business Bureau and the wage and hour board all this could have been easily avoided all you had to do was pay me my money this without a doubt was the worst place that I have ever been employed they treat their employees like garbage and have no empathy for the bills that do not get paid in the late fees that their employees accrue while working for their company do yourself a favor go work for a labor pool before you ever entertain the idea of working for this would be company most sincerest regrets Travis Charles Baker


mrs.b November 14, 2015 at 9:59 pm

I HAD THE Worst EXPERIENCE TODAY AT RENT A CENTER IN SAN DIEGO, CALIFORNIA THE STORE ON Euclid And Federal they rude and unprofessional even manger Oscar His employers Carlos And Francisco They came my home beating on my door like the cops scared my kids and threw door signs all over my door I told him not to do that he. Told me next time. Pay on time next. Time


Resha November 14, 2015 at 8:49 pm

I have bought and rented many items at the rent a center at 803 Silas Creek Parkway Winston-Salem NC. I recently lost a family member and help with the funeral I was unable to make my payments to I brought the tv back to the store and explained I will pick it back up next week. Instead of the store manager Eric saying sorry for your loss and thanks for not avoiding us he said I need the base to the tv not feelings at all. I am a loyal customer and I felt like he didn’t care. I am not sure if I want to remain. A customer of rent a center


carmen maes-gohm November 14, 2015 at 1:05 pm

Your bellsferry store gentlemen named Danny was extremely rude unprofessional does not know how to speak to customers even came across threatening. I wasn’t home was going to make my payment today which was 32.00 and had 16.00 owed to them because my husband didn’t make money order out for enough he thought it was 25.00. I explained I wasnt home the babsitter was there we have 3 large german sheperds and he was telling me to tell the babysitter to let his guy in to get merchandise back I said no she can’t do that he got loud and rude. But he doesn’t realize what a compromising position he was putting my babysitter in between feeling uneasy about a stranger coming in and the dogs wanting to eat a stranger.
Company really needs to teach their employees how to be more customer friendly


David b November 13, 2015 at 1:36 pm

Don’t rent from these guys their disgusting roaches, bed bugs, spiders, ants all in their merchandise I got a bedroom set and living room set out of the Riverdale, ga store and when they dropped the merchandise off and put it together there were bugs crawling out in every direction


Terry November 10, 2015 at 11:10 am

Do not rent from Rent A Center in lumberton nc. They are bed bug infested and WILL not do anything about it. We r dealing with this shit right now. Never again after this f*** RAC


Pat C. November 23, 2015 at 12:35 pm

Do not rent from Rent A Center on 127 Joe Orr Rd. We were sold furniture that had bed bugs and when we complained we were advised that they would send their own guy out to check it out….He found a sampling of the bugs and told us that he would spray just in case there were more. We had to throw the nasty furniture away, have the apt. resprayed and Move. The store kept changing managers who avoided us then they got their BIG brut…Chick (Another New Manager) to demand the return of the furniture that was trashed. More importantly, she attempted to call me a thief….I woed them nothing. So…im contacting their corporate office and then….i’m suing. if anyone else has had similar concerns let me know and you can become part of what is soon to be a class action.


Steve November 10, 2015 at 2:57 am

I recently applied for employment at an area RENT-A-CENTER. At the end of the interview, I was instructed that if I didn’t hear anything by a certain day to give the stores district manager a call. He proceeded to give me his business card with his cell#. I called this number on the day I was instructed to call only to find out that the cell# was no longer in service. I called the phone number of the store where I applied, and I was directed to the district managers voicemail. I left a message but did not get any response. I repeated this every day of that week with the same results. This store not only lost a potential employee, but also a potential customer. I will not recommend this place to any friends or relatives.


Shawn November 8, 2015 at 5:53 pm

Rent a cent is the worst store to go to. The one is cleveland on Lorain the manager is very very rude to his customers and when on the phone to. He was yelling at me because I couldn’t make a payment on a tv and demand that some one would be here with the next 7 hours to pick it. All rent a center should be all closed down for good.


Gregg Ellington November 5, 2015 at 6:14 pm

Rented a fridge a year ago, it quit working.. they send one man to remove fridge and leave temporary fridge.. he could not remove broken fridge and messed up my floor.. bad.. on top of that they leave fridge I’m buying on back porch for two weeks then come get it… Bring it back a week later and it is worse than when they come get it.. Henderson nc store with Henry.. very sorry customer service and now I don’t want it and they won’t come get it off my porch.. they costed me two hundred in gro and the floor they say is not there responsible… Pls help this store here needs some help with there employees…


falisha November 4, 2015 at 5:47 pm

This is the worst place I have ever gotten merchandise from besides the extremely rude employees especially management. The merchandise is very low quality my couch fell apart after just a few months and the bed was even worse .I will never use this place again. I work in collections so I know the laws and the people at the Winkler and 45 store in houston tx are using very illegal collection acts.


Sonja Dixon November 3, 2015 at 11:25 pm

To whom this may concern:­

On October 10th, 2015 at 8:45 a.m. tw­o of your employees came to my door to r­etrieve the items I had rented due to a ­past due amount. I had the money for my ­account but due to the center not being ­open until 10 a.m. I was not able to get­ to the store to make my payment yet. T­he first gentleman that came to the door­ I informed that I would be making my pa­yment as soon as the store opened and a ­few moments later a second man knocked a­nd demanded the items. When I informed h­im that I had the payment he informed m­e that it was not going to be enough to ­cover the amount and that he would have ­to take all the items. Then I asked if t­here would be any way of saving any of m­y items and he then stated that he would­ take the living room and take the other­ items. I agreed and he started to chas­tise me and criticize me about my paymen­t and so I told him to just come in get ­what he was going to get and leave. He t­hen pushed passed me and stated that due­ to my attitude he was going to take eve­rything. He then violently grabbed the ­dining room table and as I told him to s­top he walked into my living room and gr­abbed the television pulling all the att­ached cords and pulling one of the speak­ers from the wall and breaking a piece o­f it off. When I told him to put the tel­evision down because of the cords and p­[possible damage he yelled at me that he­ didn’t care. He shoved me against the w­all and proceeded to kick me on my leg l­eaving a bruise. He then grabbed me by m­y shoulders causing light bruising on my­ arms. My daughter was present and the ­other gentleman stayed in the hallway an­d never came into the house. She saw the­ way he was grabbing me and proceeded to­ yell for him to get his hands off of m­e or she would call the police. After pu­lling him away my daughter walked to exi­t the room and he rushed behind her and­ went to the door where the other employ­ee stood. The employee continued to repe­at, “We are not supposed to do this…” ­He then snatched the phone from the empl­oyee and called the store and instructed­ them to call the police. I spoke the e­mployee on the phone and made arrangemen­ts for my living room set to be taken bu­t I would need to come into the store to­ make my payment and resign my contract.­ So I agreed and the employees came in t­ook the living room set after they exite­d my home I went and made the payment.

I did not report the incident with the­ store employee or the store manager bec­ause there were customers and before I c­ould speak to the manager in regards to ­the assault the employee that assaulted ­me walked into the store. For fear of hi­s retaliation knowing where I live I sa­id nothing at that time.

On Monday night I noticed the bruising a­nd emailed this same complaint to the co­rporate office and also called in the co­mplaint. I DO NOT want anything out of t­his and was never expecting anything exc­ept for the employee to be disciplined f­or his actions. I did speak to the assi­stant to the district manager of the Col­orado Springs location and he kindly hea­rd me out. I informed him that I did NOT­ file a police report due to not knowing­ the employee’s name and also due to pre­vious abuse I endured I had a delayed r­eaction to the assault. He instructed me­ to call the Store manager on Monday to ­get the name of the employee due to the ­store manager being out of the office on­ vacation. I did file the police report ­on day I was instructed to by the assist­ant. I understand that due to the delay­ed reaction the course of action that th­e police officer would take would be min­imal.

NO one else was in the room except mysel­f, my daughter and the employee when he ­assaulted me and when I called the distr­ict manager he was rude and uncaring of ­the situation and dismissed me. Nothing ­has been done and the employees are not ­as friendly as before which brings me t­o the next issue.

The day of the assault, October 10th, I ­informed the employee helping me that I ­could no longer do the weekly payments a­nd he told me that he would change that ­on my account and he gave me the total o­f $260.94 before tax. He told me that as­ long as I was paying for a week that t­he change would be okay and apparently h­e did not make the proper changes to my ­paperwork so I have now lost my dining s­et and this is the SECOND time he has ma­de this mistake with payment dates since­ I opened my account with your company.

These issues and the way I am being trea­ted seems like a set up. I realize that ­my reporting the incident was delayed bu­t when someone that has been through pas­t abuse for as long as I have, the react­ion time and trauma that I endured affec­ted me in a way that was clearly detrim­ental to my complaint of the employee as­saulting me but as I stated before I did­ not complain to get something for nothi­ng. The assault DID in fact occur and is­ a serious matter. I know that I have a ­right to file a law suit but do not wis­h to go through the mess of suing a comp­any that really has no control or even k­now the way their employees behave. I ju­st ask that this matter be taken serious­ and that something be done about the em­ployee so that this type of situation is­ not repeated by this person.

I do plan to find another rental company­ and return the items because not only d­o I NOT feel safe but I am now uncomfort­able with the way I am being treated. I ­appreciate that this email is being read­ and do request something to be done to ­prevent this man from hurting another c­ustomer. Thank you for your time.


Sonja Dixon­


Deneen S. November 1, 2015 at 1:12 pm

I rented to own a new, never used Cabrio Washer from the W. 3rd. St. store in Dayton Ohio. For my final payment which would have made me the ownerof the washer, I ran into problems. They wanted the machine back. I told them I was going to make my final payment withing 7 days and was concerned about getting my Washer back. Kevin assured me that it would not be rented out and talked about a 30 day Guarante and promised that I would get my Washer back, not some other used one when I made my final payment. After a long discussion and going back and forth they took my washer. My concern was that my washer was in new condition. No scratches or dents and very nice. I call tho pay it off. a few days later and Keving told me that it had been rented out. He lied and said a new person rented out even the he wrote on it DO NOT RENT. At this point I am furious. He says he’ll get mine back and will call me later that day. Kevin didn’t call back until the next day and said he found a really good washer a model r year newer that was in great like new shape. Reluctantly I said ok. He said it would be delivered that Saturday. They deliver the machine and it is dented, filthy, scratched and has rust around the bottom. I called him immediately after they left and he says he’ll have to try and get my Washer back from the lady they gave it to. I am Livid and plan on contacting Corporate and my local news station about this. They are renting my machine I’m sure for another 24months at full price because its like new and trying to give me junk for the thousands of dollars I’ve already paid for the new one I had.


David carson October 30, 2015 at 12:16 am

These idiots send me a flair every week , to see if I’ll remt used furniture, bad marketing.


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