Rent-A-Center corporate office

Rent-A-Center Corporate Office Address

Rent-A-Center, Inc.
5501 Headquarters Dr.
Plano, TX 75024

Contact Rent-A-Center

Phone Number: (972) 801-1100
Fax Number: (866) 260-1424
Website: http://www.rentacenter.com
Email: Email Rent-A-Center

Executives

CEO: Mark E. Speese
CFO: Robert D. Davis
COO: Mitchell E. Fadel

Rent-A-Center History

Rent-A-Center or RAC for short was founded in 1973 by Thomas Devlin and W. Frank Barton.  Mr. Devlin came up with the rent to own idea after working for an appliance rental company in Wichita, KS.

Current CEO, Mark Speese, joined the company in 1979.  The company went public in 1995 and has gained many of its current locations through acquisitions of other companies including DEF Investments, Thorn Americas, Rent-Way, Rainbow Rentals and Rent-Rite.

Rent-A-Center currently operates over 3000 locations in the US, Canada, Puerto Rico and Mexico.  Although originally founded in Wichita, the corporate office is now located in Plano, Texas.

 

{ 266 comments… read them below or add one }

Virgilio Colon January 28, 2015 at 7:30 am

I have rented a refrigerator from RAC at Guayama PR, ZC 00784, since August 2014. I actually bought a new refrigerator about two weeks ago, (mid January 2015). have been asking RAC to pick up their refrigerator for about five times. I have contacted store employees and also the store manager by phone and personally. Each time, they have coordinated with me for the pick up but they didn’t come. Each time I had to stay at home or leave one person waiting for the equipment pick up. RAC is wasting and or does not respect customer’s time. I live about two streets behind the store. Why this happens?
This is not good for RAC image.

Reply

Aliyah busby January 26, 2015 at 9:37 am

We rented a bedroom suit from rent a center in Waco Tx , all of suddenly 2day afta that me and my 14 months son started to have big Ol bumps on our legs and arms then that same night .I seen 4 bed bug on the head board waiting for us to lay down we called rent a center the nexts morning it took them litteraty 4 weeks to come get the bed about that time the bugs spread all over the house my sister’s room got hit my brother room had Littile babys one attacking him we all walking around looking like we got chickenpox WE HAD TO THROW AWAY ALL OF OR LIVING ROOM SET AND THE BEDS WE DID OWN … THEY SO CALLED HAD AND Terminix come out to treated the house but only came one time out of three times .. They owe us for pain and suffering ✊ ,

Reply

Kc January 23, 2015 at 10:12 pm

I live in Ontario Oregon and I went into my local Rent A Center to check out some products because I needed a new bed and tv. I had heard alot of great things about this store so I was excited. I went in and I was greeted by a homeless looking man that worked there name Shane. I could not understand him for the life of me and he smelled of nothing but pot. He was also in torn up clothing and had no clue about his products that he was telling me about. He was more interested in his phone then helping a customer find products. I told him I was gonna look around and I over heard him say that he couldn’t wait to get home and get baked and that his wife was being a total b****. It was loud enough that people could hear him. He is unprofessional and rude and treated his other male coworker like crap. He talked down to him and be littled him. He needs to be either fired or something because the store manager didnt fix him talking down to his coworker. The manager just stood there and watched everything and let Shane sit in her office while I walked out the door. As long as he is there Rent A Center will loose a customer forever.

Reply

Patsy January 22, 2015 at 12:57 pm

Recently my husband and I entered into agreement for washer/dryer combo that was a cyber Monday deal. We were notified that they could not deliver d/t bad weather where the store they were getting it from was located. We did not receive the items for 3 more days. A day after they delivered they call demanding payment. We are penalized because of weather. What sort of scam is this. We have done business with aarons for years and will be returning to them since all we have had from rent a center is a bunch of bullying and rudeness from the local store and corporate not returning calls in a timely fashion. Renters beware, do your research. I definitely recommend if you must rent, please go to Aarons, they are customer oriented and know how to treat people and work with you.

Reply

Joe Marcial January 21, 2015 at 5:59 pm

I have been a rent a center customer since 2010. I recently went to purchase a bedroom set for my daughter at their Bears Ave. Tampa FL. Location.What was delivered to my home was a dirty run down piece of crap. The mattress was dirty and old and was infested with scabees and bed bugs. My daughter had to be treated for bites. Should I sue.

Reply

quentin lesain January 19, 2015 at 2:54 pm

Hi my name is Quentin and previously I went to a rent a center in Bakersfield,ca cause I needed a new bed so when I walked into the store I noticed that the furniture in the store was nasty and dirty and also we were at the counter and to top it off they had cockroaches n the store. So I am gonna say this If my house gets Infested with cockroaches I will b sueing this store for this and not only that I called today to ask to add a bed frame to my order and they said well it will b an extra 3.50 and I said fine and when I was in the store and paid 22.00 to get my stuff so techinaly if it was only 3.50 to add the bedframe then I should have only have to pay 1.50. But the lady came back on the phone and said can u pay $13.50 and it’s like how did it go from $3.50 to $13.50? So I just said forget it I will get a bed frame from somewhere else. So I would like a email back from corporate dealing with this issue plz. Thanks

Reply

Selena January 16, 2015 at 12:43 pm

I live in Fruitland Idhao and I went to go check out the 2015 sale that my local Rent a Center had going on. I received a phone call from the Ontario Oregon store from a really nice guy telling me about the sale and if I am interested he would help me out finding what I wanted. I went into the store the next Monday and I got greeted by a man named Shane and I couldnt understand him. He smelled like he bathed in Marijuana and also looked like he doesnt know how to turn on the shower and he lost his razor years ago. I looked at the other employees and they were all in black slacks, dress shoes and rent a center clothing. Shane was in a tore up Boise State Bronco Sweater, Brown cargo pants, his beanie was on side ways, and his shoes were nasty. He has no customer experience and had no clue about the products. I ended up walking out of the store because of this one employee and as long as he is dressed and acts like he knows nothing I wont go back to the store.

Reply

Mariah west January 12, 2015 at 3:22 pm

I live in Fremont Ohio, I’m renting a tv . I paid 90 dollars down for a couch and tv, the couch was never delivered so I asked for that money back they told me they couldn’t give me my money back but could add it to the bill and make it so I wouldn’t have to pay until the 14th of January, it is currently the 12 and I’ve stopped answering phone calls from rent a center because I was called a ridiculous little bitch by Ron. They never called me to tell me they changed their mind on paying on the 14th and they gave my money to someone else!!! Because apparently the money used wasn’t my money? I would really appreciate something being done here, they come and beat on our door when my father is trying to sleep he works midnight and works hard, harder than he should, he needs his sleep especially with having leukemia. Oh an not to mention the fact I get paid every two weeks there fore I won’t even have money until the 15 of January!!!

Reply

anthony wrinn January 10, 2015 at 10:42 am

I been renting my bedroom suite for almost a year now and I have made my payments and I get a ton of calls about my account and voice mails like 25 in one week plus I am threatened with jail if I don’t pay it so I am fixing to sue rent a center for this harassment and they have me on the wrong due date I get paid every two weeks and I am set up every week so now that iam due today I owe 80 dollars and they want to pick up my stuff for 80 dollars I’ll see you I court if something else is not resolved it’s Saturday and I told them I’ll pay in full on my payday on this Wednesday. I don’t owe much on my bedroom suite and I always pay something needs to be done about the way they do business in fort Oglethorpe GA and again I will not be threatened with jail over this I need a email from corporate asap to get this resolved or I’ll go to my attorney and sue for harassment

Reply

Arbury Champion January 9, 2015 at 1:08 pm

I am being harassed by Rent-A-Center also wanting a payment and blowing up my phone and talk to you nasty on the phone. The set bill is $82.82, then when you go to pay they won’t accept that amount. I am on a fixed income and I can’t afford no more than that and I paid to much to tell them to come get the merchandise. I am sickly and would like the harrassment to stop and I will be at the store with no more than or less and its only a week and they have the nerve to charge $15.00 a day for each item. My spouse get paid on Thursday and he pays the bill, but they want extra $45.00 can’t happen, so payment will not be paid this week because of medical and car payments. They need to know how to talk to people. Can’t help you if someone is putting there hand in the cookie jar and the customers have to pay for it it is not fair to consumers.

Reply

Sharon Belew January 6, 2015 at 12:59 pm

I live in Norman, OK. I was recently evicted from our house in OKC so when we moved, we had to place nearly everything in a storage facility. I have been paying on the furniture for 2 years and only owe about $400. My baby daddy and I have split up and he resides somewhere else, I have the furniture in storage but right now do not have the money until the end of the month to pay storage so I can’t even get to the couches. I have called and talked to them til I am blue in the face but they insist on coming to my home, hammering on the front door, scaring my 2 daughters, one who is only 1 year old. I was in the Heart Hospital yesterday with blood pressure that is way into stroke range and was given medication. I am afraid they will continue their threats and loud after hour visits to my home until I can pay what I owe or return the couches they have already said they don’t want back cuz they won’t get out of them what I owe. They blow up my phone and disturb the peace after business hours. I have called the store manager and was told a higher up manager would call me. That was a week ago and still no calls. To me this is all harassment and no one should be threatened in such a manner. I was always told that this type of harassment was illegal. Why don’t they just put it on my credit and leave me alone? They will just claim my used at rental 2 year old couch as a loss and they will get their money back.

Reply

Tamonya January 5, 2015 at 10:10 pm

I am seriously thinking about getting a harassment charge filed against the Rent-A-Car here in spartanburg sc on Garner Road… first I was making payments to them for what I purchased/rented. Then I left the state for a week because I had a family member pass from cancer. Yes, I am very clear that I still owe the company, yes I realize that I can return the rented item but I will not return the item because Lamar and other workers at this location come banging on my apartment door at all hours of the night. Business hours are from 10 am to 7 pm. They arrive at my apartment anywhere from 8pm to 9:30 pm and consistently bang on my door for 15 minutes at the most, so far. I have three small children who also live with me. These ppl scare my 3 year old until she screams herself to death and in turn it wakes the twin girls up too. I also do not appreciate my Lamar turning my door knob, rearranging my patio furniture and knocking on my windows as if he is trying to enter into my home. Fix this before my husband does!!!!!

Reply

Leave a Comment

Want to make sure Rent-A-Center sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: