Rent-A-Center corporate office

Rent-A-Center Corporate Office Address

Rent-A-Center, Inc.
5501 Headquarters Dr.
Plano, TX 75024

Contact Rent-A-Center

Phone Number: (972) 801-1100
Fax Number: (866) 260-1424
Website: http://www.rentacenter.com
Email: Email Rent-A-Center

Executives

CEO: Mark E. Speese
CFO: Robert D. Davis
COO: Mitchell E. Fadel

Rent-A-Center History

Rent-A-Center or RAC for short was founded in 1973 by Thomas Devlin and W. Frank Barton.  Mr. Devlin came up with the rent to own idea after working for an appliance rental company in Wichita, KS.

Current CEO, Mark Speese, joined the company in 1979.  The company went public in 1995 and has gained many of its current locations through acquisitions of other companies including DEF Investments, Thorn Americas, Rent-Way, Rainbow Rentals and Rent-Rite.

Rent-A-Center currently operates over 3000 locations in the US, Canada, Puerto Rico and Mexico.  Although originally founded in Wichita, the corporate office is now located in Plano, Texas.

 

{ 18 comments… read them below or add one }

angela April 28, 2016 at 11:53 am

For the second time you have locked me out of my phone even though I have paid my bill. POS!!!

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Callie April 26, 2016 at 12:40 pm

Horrible. I was a customer for too long. At first customer service was great and now if I wasn’t almost done paying I would return my washer and dryer. Every time I talk to someone they fail to put it in the computer so they continue to call and harass me and wake me up before I go to work. Constantly overcharged and when I ask why the price is different they get rude. Corporate office hasn’t returned my phone calls. I can’t wait to be done with this place I will never use them again.

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Manuel Rodriguez April 25, 2016 at 10:45 am

I’ve been overcharged for a television by almost $1,000. I have a $256 balance left. Last week Charles from the Goose Creek Rent A Center decided he would follow me, and my daughters while we were handling our family business. He literally followed us everywhere we went for 2 hours.

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bill bart April 22, 2016 at 2:05 pm

As a United States Marine DD214 1980s, I’ve come to expect honesty of American merchants when face to face. A real mistake often. DO NOT trust rac employees. Do your homework. Save for what you NEED to purchase.

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bill bart April 22, 2016 at 1:55 pm

Picked up a laptop pc Sat 4-16-2016. Unit couldn’t connect to internet. My 24 yr.old nephew was online quickly w/ his laptop. Returned Tues. 4-19-2016 to stop. Brandon at Lansdale,Pa returned 6 dollars of 60.00 dollars I’d put up on Sat. He told me they have no WiFi at store. Stay away from R.A.C. You’ll get burned if they have the chance. Now I know. F.U. r.a.c.

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Shana Owens April 16, 2016 at 11:30 pm

Your Moncks Corner, SC store manager came to my home demanding an minor to let her get the laptop and tv. They called me literally 10 times on both my husband and myself phone. I received a letter and they still call and come while the letter was still in affect. They told my son that they will come with the police. I didnt steal their product so telling them that i took their product is a false claim and wasting police time from more important situations. If they come in this yard before I go to court I will be suing the entire company and this store. train your associates to respect people and not telling peoples business

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Brittany April 11, 2016 at 2:32 pm

Please tell me how your company feels it is okay to call someone and use the name of their reference person? I will be seeking legal action against your Hampton Virginia store. Some employee called a previous renter and when they were asked who was speaking they gave my name, then changed it up after they knew who they were speaking with and said it was Josh from rent a center. I want my name out of the records. I do not rent with you guys and after this I NEVER will. I am calling today to see what can legally be done about this. Not professional at all.

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Star fuller March 28, 2016 at 8:23 am

The mt.pleasant one site hired girls that dont know anything but the guy managers smiles at them all day n dont care if they know how work or not. Over three computers n over four workers n they all to bizxy to help out. Did yall know that if u stop direct payment that rentacent said u have give the furniture back same moment u stip direct deposite n they dont care if u payed the two weeks they want there stuff that moment (the girl said) she said the store needs it back if u dont pay even if u payed teo weeks this girl wants more money. If u stop the direct deposite they said they cant n wont give money back.

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Kimberly March 26, 2016 at 4:12 pm

Trying to get a supervisor in corporate office to help me has been a joke. Since February 1st I have been calling corporate to figure out why they are taking money out of my account. I had an employee purchase through them and they where taking out an additional amount on top of my monthly payment. I returned the merchandise a week ago because i could not get an explanation of the extra money they where taking out. Today I check my account and guess what the are still taking money out of my account. All I want is my money back. I would never post a bad review about a company, but Rent A Center has left me no choice.

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Margaret March 26, 2016 at 12:15 pm

I got a Whirlpool Cabrio washer/dryer from RAC – 49th st N, St Petersburg, FL. The washer kept getting an error. RAC looked at it, said it had to go out for repair. He brought a loaner. That loaner was broken. He took both back and brought a brand new Whirlpool Cabrio. I had the loaner for a week and then started w/same error as the original. I called the store told them about the error on the loaner and asked if they had a front load they said no. I told them to come pick up the set, I wasn’t going to pay over a thousand dollars for something that repeatedly broke.
I made my payment of 180.69 on 2/19/16. I had the store come pickup the pair 2/24. I made several attempts to call for a refund. I was told the mgr had to authorize it. I left my number he never called. I called today 3/26, finally reached the mgr. He said it’s been too long and refused to refund the portion of my payment. This store has been a disaster to deal with from the start, contact me for more details, it won’t fit here.

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JEM March 24, 2016 at 8:24 am

Acceptance Now is what they call Rent A Center inside of Value City Stores, and I hate them will never do business with them again, or Value City no one cares.

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Jason moorman March 22, 2016 at 6:48 pm

Our family recently purchased a washer and dryer from these guys well one of the employees that hooked up the dryer didn’t hook up the common ground needless to say my wife and 16 month old child were electrocuted due to the ground going through the dryer making contact through my wife and child by the way my wife is pregnant. The store manager in Orange Texas said oh well if you were going to electrocuted you got electrocuted. Doesn’t matter to me do you want a replacement or not. The arc made contact with my wife and child. Damn near burned my house down. By the way the store manager is Mike. He threatened me on my phone and I told him there was no reason to be a douche bag. Then I called corporate on him let’s see how customer friendly they are now.

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Deborah J. Prevo March 19, 2016 at 2:19 pm

I wish I had read these comments prior to getting involved with RAC. I wish somebody would have warned me about Larry, Curly and Moe. They’re the most ignorant, unprofessional and disrespectful beings I have ever encountered who are allegedly operating a business. I have signed up for automatic payment withdrawal and it is horrible. I have tried contacting their Regional Manager and have never heard back from Jeff. They leave me no choice but to give them a little something special when I go to their store again in an attempt to make things right.

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vanessa davis March 19, 2016 at 9:37 am

THIS COMPANY NEEDS TO TAKE THEIR COMPLAINTS AND COMMENTS SERIOUSLY..YOU ARE LOSING GREAT CUSTOMERS AND WILL LOOK TO OTHER COMPANIES TO TAKE THEIR BUSINESS..MYSELF BEING ONE..
I RENTED A BED.. ON THE DAY MY PAYMENT WAS DUE I RECEIVED A CALL AT 9;15 AM ON A SATURDAY MORNING ASKING WHEN WILL I BE IN TO MAKE THAT PAYMENT..I ASKED WAS IT LATE HE REPLIED NO…MY RESPONSE WAS THEN WHY ARE YOU CALLING AT 9AM BEFORE I’VE HAD A CHANCE TO SH*T,,SHOWER OR EAT BREAKFAST BEFORE YOU’RE CALLING ME ASKING FOR MY PAYMENT…I WAS UPSET TO SAY THE MOST..I WILL NOT EVER…EVER RENT FROM YOU AGAIN….

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Anthony March 14, 2016 at 4:49 pm

Still no call back from Daniel Dm been waiting since Thursday still no call back Jared from Citrus Heights CA was so highly disrespectful he needs to be terminated don’t talk to customers like that never will I get anything else my problem is still unresolved til then I refuse to pay my payment til something is done about it

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Jerry meza March 8, 2016 at 9:21 pm

Never again am i getting stuff from this company.poor customer service and they left the items in my location for over a month after i told them to pick it up..literally the worse company ever…

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B.H. March 5, 2016 at 11:37 am

Okay, I am back. Well, I returned the bed after the store manager gave no other alternative but to return it. I had got the bed on special at a low price. I paid two weeks ahead so I can pay off sooner. Well the day the picked it up I asked about the two weeks I already paid, if I would receive a refund. They told me to speak to the manager, after playing phone tag for three days, I finally spoke to him. Then he tells me he has to discuss it with the sales girl. It took two days to get an answer. Finally instead of refunding my money on the last two weeks I didn’t have the product, they want to put it towards a new item IF I go back. Never will I return. It’s my money. So the manager gives me a number to call the district manager and I call. Guess what? He is out til March 9th. For real?! You know I am so glad that nobody is willing to help me out. So, I am going to report this to our local news as I am sure I am not the only victim with this store. 2NewsWorksforYOU, here I come. Shady businesses like Rent A Center in Muskogee, Oklahoma need to be reported and publicized to prevent victims from horrible service.

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angela March 3, 2016 at 10:52 pm

The one next to the big chicken in marietta ga yes I was late on payments but there attitude there is horrible spoke with AMY today she threatened me told me if I wasn’t there tomorrow she would call cops and tell them I had stolen property for one it’s not stolen if you have contract she’s rude and very unprofessional I really hope she doesn’t talk to her customers like she spoke to me today I hung up the phone because instead of talking and asking she was hollering and saying very ugly things to me so I really hope that RAC steps up there game and hires people with better attitudes because its really hurting them sincerely no long a customer of yours

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