Rent-A-Center corporate office

Rent-A-Center Corporate Office Address

Rent-A-Center, Inc.
5501 Headquarters Dr.
Plano, TX 75024

Contact Rent-A-Center

Phone Number: (972) 801-1100
Fax Number: (866) 260-1424
Website: http://www.rentacenter.com
Email: Email Rent-A-Center

Executives

CEO: Mark E. Speese
CFO: Robert D. Davis
COO: Mitchell E. Fadel

Rent-A-Center History

Rent-A-Center or RAC for short was founded in 1973 by Thomas Devlin and W. Frank Barton.  Mr. Devlin came up with the rent to own idea after working for an appliance rental company in Wichita, KS.

Current CEO, Mark Speese, joined the company in 1979.  The company went public in 1995 and has gained many of its current locations through acquisitions of other companies including DEF Investments, Thorn Americas, Rent-Way, Rainbow Rentals and Rent-Rite.

Rent-A-Center currently operates over 3000 locations in the US, Canada, Puerto Rico and Mexico.  Although originally founded in Wichita, the corporate office is now located in Plano, Texas.

 

{ 285 comments… read them below or add one }

Virginia Havea March 27, 2015 at 2:23 pm

I have been buying stuff from Rent a Center in Sunnyvale California for 10 years now. My recent purchase is a computer and diner set which I paid off and is still paying for a living room set and a 65″ TV. Twice in a row now, there has been issue with my account. They “promise” me that they will look into it and will call me back in an hour or two. I waited a week and call them back, they charged me a fee which is not my fault but the workers there. Recently, I call to make my payment and it was $150 extra from what I have been paying. I asked them why, they said there was two maybe three charge back on my account. I told them I have been paying everything and it doesn’t look like any payment was put back into my account. I have been calling them and they kept telling me “give us an hour or two and we will call you back”… Well no one has called me back. I told them I will not make any payment until I know what’s going on. I called again this morning, and the guy I talked to said I need to call my bank because its not their fault and they have nothing to do with it. I’m at the point where I was to hire a lawyer to handle this, the remains balance on the items is less then $1000. I HATE this location. They can’t help me, I have been a customer for 10 years and they keep pushing me to the back burner. Someone needs to get back with me, because I feel like Rent a center is stealing my money… Or should I contact a lawyer…

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Charles McNally March 24, 2015 at 9:40 pm

I rent a bedroom set and smart tv from a location in the zip code 10468 the store manager Angel threatend me numerous times saying I better watch out the next time I visit the location , which I stopped I have been paying my bill every two weeks online. They call me 3-4 times a day to remind me my bill is due soon it’s harassment I have filed a police report for harassment and about his aggression as well. I refuse to pay my bill until someone from the corporate office returns my call or email. It unprofessional and illegal business practices! Tel: 646771****

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abrams March 23, 2015 at 9:35 pm

I will be honest this company has the worst customer service. Most of the people are rude and are border line harassment. They show up if your two days late and I have even called them to let them know ahead of time. They proceed to knock and pound on doors and have gone to lengths to go up to windows. And have threatened to show up to my job. company is probably the worst I have ever seen.

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Diana bello March 17, 2015 at 2:19 pm

They are urgent to call for payments but once something is going on they won’t be that urgent and yes im always on time with my payments but this time i won’t be paying for my refrigerator which is not even the one i purchased thanks

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Diana bello March 17, 2015 at 2:04 pm

Hi is been almost 2 months and they took my refrigerate which i payed new and they took it to fix it cause it had some problems and they send me a messed up one which it has dents and scratches so i will not be paying for something that i actually payed new and got something messed up and they told me that they were going to bring me back my new one once the issue was resolve and im still waiting so as of now i won’t be paying thank you and hope to hear from someone soon….

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Heather March 16, 2015 at 10:31 am

Im a longtime customer and I recently ordered a couch almost a month ago and the store still hasn’t received it and tells me they have no idea when they will receive it to be delivered to me! I have had an empty living room for 3 weeks now, and would like a date please?

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joshua March 12, 2015 at 12:50 am

who are your home office can i contact about a legal issue with some product?

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Tashona Joyner March 9, 2015 at 4:50 pm

I purchased the Note 4 from RAC on February 9 2015. The total cost of the phone was $960.02. Almost immediately i started having problems with the phone. The wifi wouldnt work properly and other issues that i didnt have with my Note 3. I called and spoke with Mike who works at the store and he informed me that since the cost of the phone was so high, that only the District Mgr Noah could offer me a refund which was supposed to happen on Monday March 2, 2015. When Monday came I called the store again and spoke to Keri and she said she would have to call Noah to see what to do. She never called me back, so when I called the store yet again Keri told me that Noah said that there is a no return policy on the phone. No where in the store nor did they tell me that when I purchased the phone. My receipt also does not have a no return policy stated on it. I informed them that I would be contacting the Attorney General to file a complaint and sue if I have to so they later told me that I could come in and return the phone. As of yet I still have not recieved my money because everytime I call or go by the store they say they dont have enough cash on hand to return my money and they cant open the safe. Im getting fed up. My next step is to contact corporate because this is rediculous.

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paula passmore March 6, 2015 at 12:48 pm

I have a complaint I am renting a tablet and had problems with my key board so took back to the store to be repaired they have now had my keyboard for two months. So they call me up because I need to make a payment on it. So I ask them about my keyboard and they say well do you know what guy you talked to and then they tell me let me check into it and I will give you a call no later than tomorrow and of course my payment is do and once again calling for payment. But not once did they call me and tell me we found your keyboard. So I guess will just turn it in when back with vacation and not make anymore payments untill they get my keyboard.They waste no time getting on the phone and calling for payment when its due how bout getting on the phone and finding out where my keyboard is.

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Lisa Schreiner March 6, 2015 at 1:27 am

I have been doing business with the Tillmans corner office off Highway 90 in Alabama. For many many years. First on Jan. 22.2015 I asked the Manger how much was left on my washer and dryer and was told by the manager 7weeks!! I said OK good last week then 27of Feb 2015ms.t told me no I have 7weeks left now OK how can all these week I’ve paid just disappear. Where is my money my washer n dryer should be pd off now but oh no I still have 7 more weeks the same 7weeks I’ve been paying since Jan 22nd this is a scam. I Called the bbb today and filled a complaint tomorrow I will take all paper work and conversations to my lawyer and let him handle this price gouging straight up. I’m done with it. I’m done with them. Been. Telling for 4monthes the was needed servicing no one ever came so funny but they will bang my door in if payment is late!!!! Can’t wait to see my lawyer!!!!

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Meghan February 23, 2015 at 10:44 pm

Please excuse my Rudeness however I am beyond ANNOYED…Have now had to throw out $6.00 in milk a beautiful pork roast of $6.32 spoiled and the butter almost warm now.I had to put the Frig on the Coldest setting today.
The Gasket====The Actual Magnet at the Bottom is shot.
Now this has been an ongoing situation TO ADD ALLLLLLLLLLLLLLLLLLLLLLLL INCIDENTS
Finally got the guy to come out and look at it…He called back in and confirmed this at the store.Went back and order it and I had to keep calling…Finally oh yes it is in..LIE>>>>It was a new Gasket for the Freezer…
Now again reorder and still as of today nothing.
Called store and I always have the Displeasure of Speaking with one gentleman and I outright told him tired all the BS THE EXCUSES SOMEONE OWES ME $6.00 and ready to stand out front and boycott the store and YES HUNG UP ON HIM

What is the problem do not have money to throw away now can not do any shopping and can not have any milk in house now…

PLEASE not asking for much am I
You have no idea how much $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ we have given to your company

WIth regards
Meghan
Not my best in stating FACTS being BEYOND ANNOYED and holding my tongue

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Rita Grelik February 19, 2015 at 10:01 pm

I have been loyal customer since 1993 I have furnished 2 homes with your products. I have referred a lot of people to your company.. The events of this past year had me pissed the f—k off. Last year I got a tv and stand and the store people wad rude so I had to file a complaint and my stuff was delivered. I have been paying $137.00 every month over the phone and on my charge card. Now on 2/18/15 I called as usual but wanted to take advantage of the early buyout for $228.00 but now get this I can’t do the buyout over the phone. What the F–K I have been paying this way all along..now I live over 6 miles away from this store I don’t drive and it’s a storm and minus 20 to 30 degrees. I did not want to argue so I just paid my month but I want you to know that as far as I am concerned I am done paying. Your company wouldn’t let me buyout over the phone so I feel that they are trying to make me pay for 2 more months and that’s not happening. I know how this works. Your company takes advantage of people such as myself, I am on a fixed income and I will not allow anyone to take advantage if me. I live in Buffalo New York the store I am using is in West Ferry and Grant Str. You people need to get it together you are not the place for people like me can go.. U need to take a good look at your policy’s. Ooh and just so you know social media is a great means. I will also be filing with the BBB cause I do have your employees on tape telling me I cannot pay out over the phone….

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Rita Grelik February 19, 2015 at 9:44 pm

I have been a loyal customer since 1993 I have bought many things for two of my homes and I have referred a lot of peoe but in all the time I have dealt with them this past year has been bad. First I had to file a complaint to get movement to obtains tv and stand. Now I have been paying every month on time $137.00. By phone on my charge card. Now get this I called 2/18/15 to buyout my tv and stand for $227.00 and these folks tell me I have to come to the store to do that. I can’t do buyouts over the phone. Now mind you I have been paying by phone for a year. I had to make my monthly payment of $ 137.00 but what that is ripping me off now the rent a center that has my account is over 6 miles from me and we are in a snow storm. I don’t drive and public transportation is all I have. I am on a fixed income and these MF’s are trying to get the most out of me… Just letting you and everyone know this is my final payment and this is done. I will no longer use your company. I will no longer refer anyone.. And social media is a mean thing. And I am also letting the BBB know. Not all of us can afford this. I cannot believe that over the years your company has just gotten so bad you know you are not the only place we can go. Your arrogance astounds me but I am done…

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Patricia chessier February 16, 2015 at 11:29 am

My complaint is I have always rented from you’re company and I have never had any problems before so my daughter wanted to get me a couch which she did and she paid it off. Next thing I needed was a dining room table. We decided to get the table from RAC this was 3 weeks before Thanksgiving I called the store about 4 days after I got the table and told them that two of the chair’s was coming apart so a few days later some one came out to see if they could fix it. We were told that they couldn’t be fixed and some more will be ordered. A few days later while were waiting on the two chairs one more chair came apart. I called them back and told them they said well we are just going to get you four chairs now here it is February and I still haven’t got the chairs every time I would call them they would say we have them coming but you’re payment is due and I will make my payment if I am late I pay the late fees. I still haven’t received any chairs yet but there still calling for their payment. No one has tried to accomodate me or work with me about my payments. When family comes to visit everyone has to sit on the couch and at my Kitchen table to eat because we can’t sit a the dining table. I told them I was not going to keep paying for something that I can’t sit at and eat so I i told them that if they couldn’t work out something with me then they could come and get the table back and i was going to Aaron’s where I have an account with some bedrooms sets. Their in a hurry to come get the table but they couldn’t be in a hurry to bring the chairs. I didn’t want to go this route but they haven’t tried to work with me you have two people at this store thats pretty nice but you have one that don’t know how to talk to people and he is supposed to be one of the managers at this location. His name is Dana you all need to give the position to the girl name Melissa or Missy. This store is located on Chicago on Kedzie. If somone would have tried to set up some arrangements with me then I would have tried to keep the dinette set.

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Devora Brookter February 12, 2015 at 9:50 pm

I Was a faithful Rent A Center customer. I have been renting from 1990′s and I have never had a problem with them. If have spent a lot of money with this company and have love the customer service that I used to receive. But I went to my store here in Los Banos, CA and the new manager Patty is the most rude and unfriendly person I have met. I brought a friend in you would have been a new customer and she need a new refrigerator and this person acted like we were bothering her and that she had better things to do than help us.
Every question that we ask her in regards to different products that we were intersested in she huff and seemed to want us to get out of the store so she could do something else. Then my husband went in the store and she didn’t even acknowledge him and just went into the office and after a few minutes someone else came out and they didn’t seem to want to help him. He left with out purchasing anything. And the other day I went in to give the store workers the benefit of the doubt. But the person came out and seemed to not want to help me, but when I told him my name and he looked it up became very friendly and helpful. But when the store manager Patty came out she did even acknowledge my presence and walk by me like I wasn’t there. And I was look at purchasing a computer and a new bedroom set. The friendliness that was there before is no longer there and I will now be taking all of my business to Aarons. The seem to want the customers more there. You guys need to vet you people better because you are losing customers because of horrible customer service. We now no longer recommend you guys to any one of our friends because I don’t feel right sending them somewhere they will now receive the good customer service. I can’t go somewhere I seem to just be an chore from someone. Sorry I can’t go in the store anymore with the crew you have a beter crew.

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kelvin beard February 4, 2015 at 9:06 am

hello my name is kelvin beard i like to put in a compalnt if some one can call me today at 816216**** tyvm have good day byeee

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Natisha Burnham February 3, 2015 at 8:35 pm

My husband and I have been a customer of rent a center for many years. Literally we have furnished our whole house over the years. I have always been a very good customer being on time and here lately I hate going into the store here in Baytown,TX. The store manager “”Johnny “” is VERY RUDE and recently we had an issue with them delivering a bed W/ bed bugs thankfully that issue was taken care of in a timely manner. However since then when we go into the store to pay our bill we are not greeted and certainly the store manger will not even address the fact that we are even in the store. Recently I went into R.A.C for a bed for our spare room. Again no one even greeted us so we went to a sales person and make a long story short ( this being a Saturday) we went into the store , We were suppose to have the (1) bed delivered that Tuesday well Tuesday came and went no delivery , No phone call so when I called the store they manager was on a delivery by 7:05pm he called me said that he didn’t do any deliveries and that he was nit sure why I was told that. He was very rude to me and actually had the nerve the hang up on me when I stressed how much of an inconvenience it was for me to just set around and wait for a delivery that was NEVER delivered. I am just besides myself that this is the GREAT customer service RAC gives …… I am sure I will take my business else where that will appreciate my business.

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erik karadeema February 2, 2015 at 8:20 pm

iv been scammed by your company in santa fe N.M i would like to speak to the CEO regarding this mater . it is in your best interest to contact me by phone . iv been trying to contact an executive member for 5 months now an have had no luck . send me an email an i will reply with a phone # for you to call me back thank you.

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erik karadeema February 3, 2015 at 11:23 am

iv been scammed by your company in santa fe N.M i would like to speak to the CEO regarding this mater . it is in your best interest to contact me by phone . iv been trying to contact an executive member for 5 months now an have had no luck . send me an email an i will reply with a phone # for you to call me back thank you.

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Virgilio Colon January 28, 2015 at 7:30 am

I have rented a refrigerator from RAC at Guayama PR, ZC 00784, since August 2014. I actually bought a new refrigerator about two weeks ago, (mid January 2015). have been asking RAC to pick up their refrigerator for about five times. I have contacted store employees and also the store manager by phone and personally. Each time, they have coordinated with me for the pick up but they didn’t come. Each time I had to stay at home or leave one person waiting for the equipment pick up. RAC is wasting and or does not respect customer’s time. I live about two streets behind the store. Why this happens?
This is not good for RAC image.

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Aliyah busby January 26, 2015 at 9:37 am

We rented a bedroom suit from rent a center in Waco Tx , all of suddenly 2day afta that me and my 14 months son started to have big Ol bumps on our legs and arms then that same night .I seen 4 bed bug on the head board waiting for us to lay down we called rent a center the nexts morning it took them litteraty 4 weeks to come get the bed about that time the bugs spread all over the house my sister’s room got hit my brother room had Littile babys one attacking him we all walking around looking like we got chickenpox WE HAD TO THROW AWAY ALL OF OR LIVING ROOM SET AND THE BEDS WE DID OWN … THEY SO CALLED HAD AND Terminix come out to treated the house but only came one time out of three times .. They owe us for pain and suffering ✊ ,

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Kc January 23, 2015 at 10:12 pm

I live in Ontario Oregon and I went into my local Rent A Center to check out some products because I needed a new bed and tv. I had heard alot of great things about this store so I was excited. I went in and I was greeted by a homeless looking man that worked there name Shane. I could not understand him for the life of me and he smelled of nothing but pot. He was also in torn up clothing and had no clue about his products that he was telling me about. He was more interested in his phone then helping a customer find products. I told him I was gonna look around and I over heard him say that he couldn’t wait to get home and get baked and that his wife was being a total b****. It was loud enough that people could hear him. He is unprofessional and rude and treated his other male coworker like crap. He talked down to him and be littled him. He needs to be either fired or something because the store manager didnt fix him talking down to his coworker. The manager just stood there and watched everything and let Shane sit in her office while I walked out the door. As long as he is there Rent A Center will loose a customer forever.

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Patsy January 22, 2015 at 12:57 pm

Recently my husband and I entered into agreement for washer/dryer combo that was a cyber Monday deal. We were notified that they could not deliver d/t bad weather where the store they were getting it from was located. We did not receive the items for 3 more days. A day after they delivered they call demanding payment. We are penalized because of weather. What sort of scam is this. We have done business with aarons for years and will be returning to them since all we have had from rent a center is a bunch of bullying and rudeness from the local store and corporate not returning calls in a timely fashion. Renters beware, do your research. I definitely recommend if you must rent, please go to Aarons, they are customer oriented and know how to treat people and work with you.

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Joe Marcial January 21, 2015 at 5:59 pm

I have been a rent a center customer since 2010. I recently went to purchase a bedroom set for my daughter at their Bears Ave. Tampa FL. Location.What was delivered to my home was a dirty run down piece of crap. The mattress was dirty and old and was infested with scabees and bed bugs. My daughter had to be treated for bites. Should I sue.

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quentin lesain January 19, 2015 at 2:54 pm

Hi my name is Quentin and previously I went to a rent a center in Bakersfield,ca cause I needed a new bed so when I walked into the store I noticed that the furniture in the store was nasty and dirty and also we were at the counter and to top it off they had cockroaches n the store. So I am gonna say this If my house gets Infested with cockroaches I will b sueing this store for this and not only that I called today to ask to add a bed frame to my order and they said well it will b an extra 3.50 and I said fine and when I was in the store and paid 22.00 to get my stuff so techinaly if it was only 3.50 to add the bedframe then I should have only have to pay 1.50. But the lady came back on the phone and said can u pay $13.50 and it’s like how did it go from $3.50 to $13.50? So I just said forget it I will get a bed frame from somewhere else. So I would like a email back from corporate dealing with this issue plz. Thanks

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Selena January 16, 2015 at 12:43 pm

I live in Fruitland Idhao and I went to go check out the 2015 sale that my local Rent a Center had going on. I received a phone call from the Ontario Oregon store from a really nice guy telling me about the sale and if I am interested he would help me out finding what I wanted. I went into the store the next Monday and I got greeted by a man named Shane and I couldnt understand him. He smelled like he bathed in Marijuana and also looked like he doesnt know how to turn on the shower and he lost his razor years ago. I looked at the other employees and they were all in black slacks, dress shoes and rent a center clothing. Shane was in a tore up Boise State Bronco Sweater, Brown cargo pants, his beanie was on side ways, and his shoes were nasty. He has no customer experience and had no clue about the products. I ended up walking out of the store because of this one employee and as long as he is dressed and acts like he knows nothing I wont go back to the store.

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Mariah west January 12, 2015 at 3:22 pm

I live in Fremont Ohio, I’m renting a tv . I paid 90 dollars down for a couch and tv, the couch was never delivered so I asked for that money back they told me they couldn’t give me my money back but could add it to the bill and make it so I wouldn’t have to pay until the 14th of January, it is currently the 12 and I’ve stopped answering phone calls from rent a center because I was called a ridiculous little bitch by Ron. They never called me to tell me they changed their mind on paying on the 14th and they gave my money to someone else!!! Because apparently the money used wasn’t my money? I would really appreciate something being done here, they come and beat on our door when my father is trying to sleep he works midnight and works hard, harder than he should, he needs his sleep especially with having leukemia. Oh an not to mention the fact I get paid every two weeks there fore I won’t even have money until the 15 of January!!!

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anthony wrinn January 10, 2015 at 10:42 am

I been renting my bedroom suite for almost a year now and I have made my payments and I get a ton of calls about my account and voice mails like 25 in one week plus I am threatened with jail if I don’t pay it so I am fixing to sue rent a center for this harassment and they have me on the wrong due date I get paid every two weeks and I am set up every week so now that iam due today I owe 80 dollars and they want to pick up my stuff for 80 dollars I’ll see you I court if something else is not resolved it’s Saturday and I told them I’ll pay in full on my payday on this Wednesday. I don’t owe much on my bedroom suite and I always pay something needs to be done about the way they do business in fort Oglethorpe GA and again I will not be threatened with jail over this I need a email from corporate asap to get this resolved or I’ll go to my attorney and sue for harassment

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Arbury Champion January 9, 2015 at 1:08 pm

I am being harassed by Rent-A-Center also wanting a payment and blowing up my phone and talk to you nasty on the phone. The set bill is $82.82, then when you go to pay they won’t accept that amount. I am on a fixed income and I can’t afford no more than that and I paid to much to tell them to come get the merchandise. I am sickly and would like the harrassment to stop and I will be at the store with no more than or less and its only a week and they have the nerve to charge $15.00 a day for each item. My spouse get paid on Thursday and he pays the bill, but they want extra $45.00 can’t happen, so payment will not be paid this week because of medical and car payments. They need to know how to talk to people. Can’t help you if someone is putting there hand in the cookie jar and the customers have to pay for it it is not fair to consumers.

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Sharon Belew January 6, 2015 at 12:59 pm

I live in Norman, OK. I was recently evicted from our house in OKC so when we moved, we had to place nearly everything in a storage facility. I have been paying on the furniture for 2 years and only owe about $400. My baby daddy and I have split up and he resides somewhere else, I have the furniture in storage but right now do not have the money until the end of the month to pay storage so I can’t even get to the couches. I have called and talked to them til I am blue in the face but they insist on coming to my home, hammering on the front door, scaring my 2 daughters, one who is only 1 year old. I was in the Heart Hospital yesterday with blood pressure that is way into stroke range and was given medication. I am afraid they will continue their threats and loud after hour visits to my home until I can pay what I owe or return the couches they have already said they don’t want back cuz they won’t get out of them what I owe. They blow up my phone and disturb the peace after business hours. I have called the store manager and was told a higher up manager would call me. That was a week ago and still no calls. To me this is all harassment and no one should be threatened in such a manner. I was always told that this type of harassment was illegal. Why don’t they just put it on my credit and leave me alone? They will just claim my used at rental 2 year old couch as a loss and they will get their money back.

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Tamonya January 5, 2015 at 10:10 pm

I am seriously thinking about getting a harassment charge filed against the Rent-A-Car here in spartanburg sc on Garner Road… first I was making payments to them for what I purchased/rented. Then I left the state for a week because I had a family member pass from cancer. Yes, I am very clear that I still owe the company, yes I realize that I can return the rented item but I will not return the item because Lamar and other workers at this location come banging on my apartment door at all hours of the night. Business hours are from 10 am to 7 pm. They arrive at my apartment anywhere from 8pm to 9:30 pm and consistently bang on my door for 15 minutes at the most, so far. I have three small children who also live with me. These ppl scare my 3 year old until she screams herself to death and in turn it wakes the twin girls up too. I also do not appreciate my Lamar turning my door knob, rearranging my patio furniture and knocking on my windows as if he is trying to enter into my home. Fix this before my husband does!!!!!

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