Rent-A-Center corporate office

Rent-A-Center Corporate Office Address

Rent-A-Center, Inc.
5501 Headquarters Dr.
Plano, TX 75024

Contact Rent-A-Center

Phone Number: (972) 801-1100
Fax Number: (866) 260-1424
Website: http://www.rentacenter.com
Email: Email Rent-A-Center

Executives

CEO: Mark E. Speese
CFO: Robert D. Davis
COO: Mitchell E. Fadel

Rent-A-Center History

Rent-A-Center or RAC for short was founded in 1973 by Thomas Devlin and W. Frank Barton.  Mr. Devlin came up with the rent to own idea after working for an appliance rental company in Wichita, KS.

Current CEO, Mark Speese, joined the company in 1979.  The company went public in 1995 and has gained many of its current locations through acquisitions of other companies including DEF Investments, Thorn Americas, Rent-Way, Rainbow Rentals and Rent-Rite.

Rent-A-Center currently operates over 3000 locations in the US, Canada, Puerto Rico and Mexico.  Although originally founded in Wichita, the corporate office is now located in Plano, Texas.

 

{ 341 comments… read them below or add one }

Kristin Tyler August 3, 2015 at 8:15 pm

WORST PLACE OF BUSINESS…. I decided to do business against my better judgement. I asked them to come and pick up their furniture because I no longer needed their service. My original furniture was coming soon. I am now paying storage fees because rent a center refuses to come and pick up their furniture from my place. I’ve set up numerous appointments for pick up and they have yet to show up to any of them. Not a single phone call, but they have no problem charging a close account. I made my last payment and requested for the items I got from them to be picked up and they have yet to make the effort to pick it up. So now, it’s time to take different measures. I shouldn’t have to go through this kind of aggravation and the guys that work their are absolutely disrespectful and beyond rude. The furniture I originally requested was never sent to me. So I bought the furniture I want and I still can’t get it into my place because Rent a center refuse to do their job appropriately. I am at my wits end with these people. DONT DO BUSINESS WITH THE RENT A CENTER ON PULASKI NEAR BELMONT OR ANY RENT A CENTERS FOR THAT MATTER.

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laura pointon August 2, 2015 at 6:34 am

I am from charleston illinois l have done business with rent a center since1988 never again in fact we are getting a lawyer to sue them for falling on their property and a chair we are paying for thats falling apart this is the kicker they say its from shampoo the fda saidthats a lie cause if its destroyed a chaair it would seriously harm a person the fall was weather and no service for handicapped when l contacted them they said oh well that happens great service

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tina July 27, 2015 at 11:16 am

I am complaining about the lowell rac .they were so rude to us.they just lost our business we are going to pay for the stuff but far as us getting more stuff nope.so rude.never again

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Anthony Serra July 25, 2015 at 4:15 pm

I wanted to send a big shout to Kurt and his team at the Pittsfield mass 01201 the team and Kurt are great they have the best service skills and know there products.

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Kasinee July 15, 2015 at 10:40 pm

The worst place ever! I can honestly say that this is the worst dishonest company around. I walked into Mors Furniture to purchase a mattress. I had the money to pay the whole amount which was $2200. The sales person persuade me that it would probably be better if I just signed up for a loan and make payments and save money. My fault that I did not listen to my instincts and went with his option instead. I got approved and was told my payment will be $200 a month and my total with interest is now $2400. I made a deposit that day of $400; $200 for the first payment ; $120 for delivery and the rest in taxes and fees. I had a deal to have an option to pay it in 90 days and all my payments each month will be towards the bed. I now have made a total of $800 in payment and told the supervisor what is my option if I don’t pay it in 90days. He stated verbatim your amount for the bed wou7ld just be $2800. Now all of the sudden the true scam of it all came out, he told me that the payments I have been making monthly is for renting the bed and I have 2 months to pay $2400 or it will keep increasing. Moral of all this my bed that was $2400 is now basically approximately $4000. And looking at all your reviews your business will only go so far if you continue to scam people and hire rude people. No company that steps on hard working people will make it that far!!! When you this company is failing and finally gets sued I am not the one to laugh but you deserve it!!!!

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Pam July 10, 2015 at 8:46 am

This is a major complaint. I have worked with rent a center for 20 years and have never been treated so badly. I am dealing with your center in Tifton, Ga. I have been lied to on several occasions and received very poor service due to this. I bought a washer from your company and the warranty (which I was told would cover EVERYTHING) I sent it in due to the locking mechanism. Three weeks later I was told it would cost me 300.00 to fix it. It was not covered under the warranty. I was not told why. I told them to send it back to me with the Estimate and told they would have to get a copy faxed to them and would send it. I received my washer with a new scratch and no paperwork. I had to call twice to set up the pick up and three days and several call to get it back. Kim is the one who I worked with (she is the only one answering the phone. She had to talk to Marcus every time and would call me back which she never did. My washer is not fixed I have no idea what is wrong and now I have to have a private worker some and charge to give me a Estimate on what is wrong.
I have worked with Marcus and have never been treated so rudely. I needed to change my payment schedule and received nothing but grief. I pay by computer due to the fact I NEVER want to step foot in this store again. I will Never work with you company again. I have a washer that does not work, I have a few payment on another item and once that is done I am done. I can not believe after 20 years one store can treat someone so badly that they will never ever deal with you gain. Bit they did it. I will post this to BB and tell my family and friends about this. So I do not think I am the only one who will decide to never deal with your company again.

Ashburn, GA

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Kenneth July 7, 2015 at 7:23 pm

I rent from rent a center on east broad st. in Columbus /Whitehall they have an employee his first name is Chris and is very rude. I was 2 days late went in to pay for the items I have and because I only had 80.00 and not 86.00 because of a late fee he immediately said well just come and get the items tomorrow. so much for helping out your customers who have been helping to pay your paycheck every week .looks like I’ll be going to Aarons to rent some items .

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X Customer July 7, 2015 at 5:03 am

Do not rent from rent a center on 5th ave. In Gary IN
Just like the city the workers are ghetto!! They have no people or management skills. Obviously corporate thought since the city is trash and ghetto let’s find some employees to match!! Terrible… I wouldn’t rent a extra day on my life from there!!

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Katie eberly July 3, 2015 at 10:37 pm

DONT RENT FROM RENT A CENTER ON 162 nd in portland or they start out cool and there are two employees that are great but they lie about stuff example i had three phones from them my bad i left them in s friends car then her mom took a turn for the worst and past i told them all of this and spoke to one of the good ones at least once a week but then my refernces started getting called and being told that it had been weeks since they have spoken to me and keep harassing them even though i have been keeping them up on whats happening. I called to complain mothing was obviously done because they keep harassing them even though they are talking to me and its the same story about how they cant reach me so not only are they liars but they have been forcing me to keep on a grieving family and yes my fault for leaving the phones in her car but their bad for being liars and unfeeling for people who lost a loved one STAY AWAY!!!!!!

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Lesley June 30, 2015 at 7:18 pm

I have been renting a smartphone from RAC and I dropped the phone. They sent my phone off to be repaired. They didn’t give me a loaner but they replaced it with the display they had in the store. My phone was damaged again and it had a black screen so I could not use the phone. I was told they only repair the phone once so they could send it off for repairs but I would have to pay for the repairs and I don’t get a loaner. I feel if I pay the bill and the insurance on the phone it should be fixed. Also, I went and paid $180.00 to get the phone fixed and to have them disable the phone to punish me because I wasn’t able to pay right away because I don’t get paid until the 3rd of July to make my payment. I didn’t believe my phone couldn’t be repaired, even if I had to pay a deductible that would have been fine but to tell me just flat out that they are not fixing it again was not right. I was not told they put this thing on my phone up front when Kendra did it so I think that is a problem it self because you have to disclose that kinda information to your customers. I would like to hear from someone soon. I know I have an obligation to pay my bill but what they did was very dishonest and wrong. I am going to pay my bill but I will be returning the phone as soon as I get my personal information out of the phone. I will not recommend anyone and I will never rent her again. I want to be taken off your mailing list and after I return your property I don’t ever want to here from RAC unless someone can fix this matter. I don’t expect anything to happen to correct this because this place of business feels as though if you don’t have the right credit or money they can treat you like a dog and get away with it.

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Emma Forte July 23, 2015 at 11:42 am

I will never rent from them ,ever again ,the same problems every one else is having so am I they ran my blood presume up till I was at stroke level and had to go to the E.R.With very bad pains in my head.Irather not have any furniture then to ever be bothered with them.

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Amanda June 29, 2015 at 3:41 am

I rented from the store in Rock Springs Wyoming. I had a washer, dryer and a stereo system. I ended up having to have some one else mail in my payments because I was unable to. Found out when one of the people came to pick up all my stuff that the full payments were not being made. I explained the situation to the employee. He told me they was putting all the payments to the washer and dryer nobe to the stereo. I had put a lot of money to that stereo. He took it and he and the manager Rose was mad at me cuz I wasn’t going to pay for it in full. Now I have an account with the Riverton Wyoming store. The people that work there went into the bar I worked in. Talked me into going back after I told them what Rose did. Then I found out she seen my account and red flagged it and now she is watching it like a hawk. I am about to take everything I have through Rent a Center back because of it. Seems to me all they want to do is rent it to you get as much money out of you as they can then take it back. Then rent it as new to some one else. They don’t want some one to end up owning it. If I pull my account the Riverton store will lose over $1000.00 a month. They can’t afford that loss. I want action taken on Rose from Rock Springs Wyoming and I want it done immediately. People that have had that done to them should get some thing back from it. Not a fake check begging for you to go back to Rent a Center!!!!!!

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Amanda June 29, 2015 at 4:30 am

I tried sending an email to corporate and all it wanted to do was send it to the store closest to me. I have talked to an attorney and what is happening is harrassment and defirmation of character. Could turn into a law suit!!!

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mia June 22, 2015 at 12:27 pm

I am renting a flat scree form RAC have been for the last six to eight months. It has been complete hell, I’ve had my credit card charged twice for one payment and I’ve had my payment applied to the wrong account for another. Now I’m a couple of days late with a payment but when I spoke with the manager and told him when I could pay along with all late fees and other charges he told me he couldn’t wait. You would think they would be a little more loyal to their customers especially after having such bad experiences and still sticking with the company, but I guess not. I informed the manager that I will be returning the television. I see now why there is only one RAC in Dothan Al. Aaron’s here I come

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Johnny June 22, 2015 at 7:18 am

Fort Scott Kansas R-A-C likes to charge late fees even when it is supposed to be “set up” in their computer for your paydays. I ALWAYS tell them when I will be in next and pay up to that day. It never fails that they say I am a day or two late. I called them out on it the last time and demanded they return my late fee. They did with no problem. I paid up to the 22nd and went on with my business. I received a email stating that my payment was due on the 18th so now I have a 4 day late fee.. I’ve almost got my $2000 washer paid off and hate to lose it but I’m done with their scam. I will never ever purchase another item from this store. Since Bonnie left this store has gone to hell.

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carnerka sanders June 25, 2015 at 9:18 am

As a rent a center customer iam very disappointed in the way they are handling me with the furniture im currently renting..first off im highly unsatisfactory that on the day of purchase in delivering my purchase had to be pick up in set up in my home by myself me as a 7month old pageant woman..in at the time of pickin up my furniture in loading it into my uhaul the manager rick at the st.Petersburg fl location on central ave..s. mistakenly dropped one of my end coffee tables in bust the exterior..due to that mistake…on his end he verbally promise me that he would waive half of the rental fees intill he rick..could locate me another coffee table..i had to contact my boyfriend to come over n help me..unload in set it up in my home..due to companies policy…we delive. unload n setup..was not executed at my home..nor was their any of rent a center employees to help assist me with my furniture..it was jjust me in my boyfriend that unload in set up..in my home..in regard to this notification iam seekin that the rent a center out of respect n curiosity restore their good faith back with me..as their customer..

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Sara Troxtell June 16, 2015 at 11:59 am

A few months ago I went to Rent-A-Center on Texoma Parkway in Sherman, TX. I leased a couch, love seat and a TV. Recently, I got behind by 2 payments because with bills, maternity leave and moving to a new apartment became too much. Finally, after the two weeks, I contacted the store to make the full payment. Calvin, the guy I spoke with was so unbelievably rude. He has no customer skills whatsoever. I don’t normally hang up on people because I consider it downright disrespectful. After this incident I decided that it would be best to just return the furniture because I did not want to be treated that way. Nor did I deserve it. So, I set up a date and time for them to pick up the furniture. Well, we ended up having a family emergency the night before they were suppose to pick up the furniture. So, I contacted them as soon as they opened the next morning to see if they could come get it in a few days when we would be back in town. (I know, I was behind in payments. But note, I would have made my full payment if they didn’t act like such assholes) The guy, Calvin started to raise his voice at me and acting very rude. I even politely asked him to stop talking to me like that. And he flat out told me that I needed to make a payment, otherwise they were going to show up at my apartment anyways and pick up the furniture. Remember, nobody will be home. And then he proceeded to hang up on me! This store needs to learn major customer service skills. Have some respect who your people!! I know, people get behind every day. And it’s not like I was hundreds and months behind! And completely avoiding paying anything!! This guy needs to reprimanded and fired!

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Deana Ellis June 15, 2015 at 8:15 pm

I have a complaint about the Lebanon OH office. There is a female manager that is a complete Bitch! I called and made arrangements with Dylan today to make a payment on Friday. My husband has been in the hospital the past 2 weeks so I have been going back and forth between the hospital and home. She said she called the hospital today and found out that my husband was not a patient so she called back and left a nasty vm demanding a payment today at 6:00 PM. I work in the insurance industry HIPPA guidelines hospitals cannot and do not give out information! I do not like being called a liar! I will make my payment on Friday when I get paid of the amount I agreed to pay with Dylan at 4:00 today which is 184.00. I do not appreciate her calling and demanding a payment again after arrangements have already been arranged! This is not the way to keep customers! I will let tell everyone I know not to use Rent a Center for their needs since they have RUDE people calling and demanding payments when arrangements have already been made! I want a contact back from Corporate! I will also contact the media about this matter if need be! This girl needs to lose her job! They call 4 times a day to each of my phones demanding payment. I was also told today by my neighbor that they sent someone to my house! I am Fed up with this! I WANT A CALL BACK FROM CORPORATE!!!!

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Jessa August 1, 2015 at 5:20 pm

I am having the same issue. My daughter has been in the hospital for 27 of the last 30 days I have called letting them know. The message I have more less called me a liar. So now they are on my time I am not going to go out of my way to keep them in the loop they will get it when they get it.

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Sam June 14, 2015 at 11:06 am

I am beyond frustrated with my rent a center experience. I first signed a least agreement. When the two delivery men brought our items, one of the workers thought it would be nice to steal my cell phone, without anyone seeing. A week past we made our first payment. We found out the rent a center worker had my phone!! I called the cops and they picked him up at the house. I felt so uncomfortable in my own home knowing this man done this. My fiancé done a background check on him and they showed he just moved in from another state and was involved in home robberies from there. It made us so upset knowing that rent a center would hire someone like that to go into other homes. The store manager called a week later to let me know my second payment was late. Nothing about his worker. We’ve made a phone call to the store manager and they said we can either keep the furniture or being it back. I’ve told them we want the furniture that’s why we started renting from them in the first place. I think it’s unfair I posted all of my pictures on my phone that’s the most important thing to me. Nothing can replace that. I’ve decided to get in touch with a lawyer to see what I can do, and I’ve told the manager that. With him knowing that he’s still called my phone, work, family. Came to my home, just harassing. I went to the rent a center to talk to the manager and it was nothing nice he was disrespectful, and just rude. Through this all and the reason I want to find a better resolvement, is no one was really understanding with the the customer service it was all about the money, even though I made my payment. I’m not happy I put my downplay net and payments down and now. Have to give back the furniture. How is that fair. While the man is out free and the company gets to keep in earned money. Rent a center is not at all worried about having any kind of customer service.

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trish June 25, 2015 at 12:47 pm

I am trying to find them on fb I will let you know please let me know if you find a number or fb page I am fb everyone with their last names.

Executives
CEO: Mark E. Speese
CFO: Robert D. Davis
COO: Mitchell E. Fadel

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Jackie wills June 12, 2015 at 5:26 pm

I went to the wynnwood store in dallas,I look at the bed room furniture
the roaches was coming out of those
dresser ,night stands.I hurried up and
got out of that store.

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Rachel Foster June 11, 2015 at 6:46 pm

Need someone to call me have a complaint.

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Julian June 9, 2015 at 11:46 pm

Work here for rac for 7 years. Very committed and dedicated. My boss quit and I applied for his spot and sure enough the DM hired someone else who isn’t even qualified and worked for the company no less than 2 years. I busted my tail to get where I’m at and yet get treated like this. I know for a fact that it has to do with favorites at work which is not right. Don’t work here people. Ill be changing careers

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Hal June 9, 2015 at 5:28 pm

Buyer beware. There is a center in Colorado that is violating most of the company policies, and rewarding employees and managers who violate these policies. Even the District Managers are aware of this store. But it makes the store either look more profitable, or make the store BE more profitable at the expense of the customer (not handling returns properly, mischarging, etc.).

Here again, the policies are there to protect the customer, not to abuse the customer.

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Amanda June 29, 2015 at 3:49 am

That happens in Wyoming too

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Amanda Martin June 9, 2015 at 12:09 pm

Below is my former complaint and my new complaint against your South Boston, VA store manager, Tabatha.

Amanda Hazelwood Martin‎Rent-A-Center
May 26 at 1:23pm ·
If you have a customer schedule a service call for a date you end up deciding to be closed it would be nice to receive a call informing this and offering rescheduled appointment. Happened to me and when I called this morning I was assured it would be done by a certain time only to get a call and say they will be at least an hour before they get here. Bad customer service from your South Boston VA store.
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Rent-A-Center Oh no – We are so sorry for the mishap! We apologize for any inconvenience and will make sure to notify management of your concerns. Thank you for letting us know. Have a great day!

o
Amanda Hazelwood Martin So your manager and one of her employees are at it again. I went into the South Boston, VA store yesterday to make my payment and to inquire on my washer since I was still using the loaner. Cookie, the employee for the store, told me they were showing it was the truck from where it was serviced and they would call me back when they determined it was my washer. This was at 10:30 am. I waited until 5 pm and no call. I had already explained that their early delivery time of 12-2 would not work for me since last time when they were supposed to come it was not until 2:45 and I was made late going to my job. When I brought up all my concerns about the above incident and this one to the manager, Tabatha, she made it out as if I was in the wrong.( Told me that they just got back from their lunch break and that they had until 7pm to call me back). I am sorry but most other businesses would call you back before 6 and 1/2 hours had past. Even if it was to say we have not had a chance to check but will let you know something soon. This is ridiculous and when I told them it was a good way to lose customers Cookie, the employee, and Tabatha, the manager, just laughed at me. My husband and I ended up getting our washer by loading it on my truck, bringing it home, and returning the loaner to them all before 7 pm. I promise you this I will not be doing business here again as long as this place is run by people like these two that have no concern for customers. It is just so said that we don’t have anyone that works to make sure the customer is taken care of. At any given time you go to this store you will find the employees taking a smoke break or just sitting around doing nothing.
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Jessica Carpenter & Leonard Powell June 9, 2015 at 11:09 am

I was renting a washer from rac in Ripley wv and the one worker Jamie came into my home with out me being there no one was home,welcomed himself into my house n took the washer. Ain’t that breaking n entering. Yes I was 28 days late but they never called in said we’re coming to get the washer can u be there…
They just go in and take it. I’m doing everything I can to get this Jamie guy in trouble. We are in the process of moving n the only way for him to know that was by walking into my house n taking the washer. And then he leaves my back door wide

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Pamela Stednitz June 8, 2015 at 6:28 pm

I rented from rent a center and We were told the computer we were renting was reconditioned amd then after we paid it off the computer broke I was toldthat they could do nothin for us because we did not pay the extra for a warrenty. Ee took it to best buy an they found a virus that was on the computer for 2 yrs before we recieved it. So this reconditioned computer was not reconditioned or cleaned out we paided a lot of moneyfor junk. A friend of mine recieved a bed set from them and it hadbed bugs. Another friend had roach eggs in a dinning cabinets she paid for and when she called the company they said it was her falt she had roaches. I will never rent or let a friend rent from them again

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candi wilkins June 6, 2015 at 9:33 pm

I am writing on behalf of good friends of mine who are getting treated wrong by your company and I do not think it is right. The store in north myrtle beach south carolina who has the manager of a man named Tyrone, refuses to give them the ownership certificate for a gaming computer that they paid off in full over a week ago. They have called and asked the manager Tyrone numerous times for the ceriticate and he promises them to bring it out and he will not do it for nothing. He refuses to give it to them. Can you please help them to get what they rightfully deserve and paid for? These friends of mine have spent tons of money and have already paid of numerous items from your corportation and to be treated like this is uncalled for and outright wrong. Tyrone knows just who I am writing in reference too and I feel he is doing this on purpose to them as they no longer will rent from them because of the way they have been getting treated (like enough bugs from a game system that it caused them to have their home exterminated to rid them of the roaches and bugs) yeah, gross!

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wj June 3, 2015 at 10:21 pm

I am very sorry to hear the people having trouble with their RAC. I have always loved my store and it’s staff from the manager on down to the delivery guys. I feel very fortunate that my CG store here in Arizona has always done everything they can to make me happy, and I know they treat every other customer the same. I’m very proud of the job they do.

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