Regal Cinemas Corporate Office - Corporate Office HQ

Regal Cinemas Corporate Office

How would you rate your experience with Regal Entertainment Group ?

[Total: 4    Average: 1.3/5]

Regal Entertainment Group Corporate Office Address

Regal Entertainment Group
101 East Blount Avenue
Knoxville, Tennessee 37920

Contact Regal Entertainment Group

Phone Number: (865) 922-1123
Fax Number: (865) 922-3188
Website: http://www.regmovies.com
Email: Email Regal Entertainment Group

Regal Entertainment Group Facts

Founder: Mike Campbell
Date Founded: 1989
Founding Location: Knoxville, Tennessee
Number of Employees: 25000

Regal Entertainment Group Executives

CEO: Nisan Cohen
CFO: Vincent Fusco
COO: Steven Bunnell

Regal Entertainment Group History

Regal Cinema Logo

Regal Cinemas began in 1989 in Knoxville, Tennessee with Mike Campbell as CEO. The company grew quickly, opening more upscale cinemas in suburban areas.

Throughout the 1990s the company acquired several smaller theaters, including Act III Theaters, Cobb Theaters, RC Theaters, and National Theater Corp.

Regal Cinema Building FrontAfter becoming overextended and filing for Chapter 11 bankruptcy protection, Regal Cinemas merged with Edwards Theatres and United Artists Theaters and became the namesake of the new company.

Regal cinema seatsRegal operates the second-largest theater circuit in the United States, with over 7,307 screens in 564 theaters as of June 2016. The three main theatre brands operated by Regal Entertainment Group are Regal Cinemas, United Artists Theatres, and Edwards Theatres.

In late 2017, Regal was acquired by Cineworld for $3.6 billion. It is unknown if Cineworld will move Regal’s current headquarters, which are located in Knoxville, Tennessee.

Regal Logo on screen

 

Regal Entertainment Group FAQs

Question 1: What is the phone number for Regal Entertainment Group?
Answer 1: The phone number for Regal Entertainment Group is (865) 922-1123.

Question 2: Who is the CEO of Regal Entertainment Group?
Answer 2: The CEO of Regal Entertainment Group is Nisan Cohen.

Question 3: Who founded Regal Entertainment Group?
Answer 3: Regal Entertainment Group was founded by Mike Campbell in 1989.

{ 17 comments… read them below or add one }

Kiki April 16, 2019 at 11:53 pm

I find it unacceptable that your customer service denied me a refund after I sent an email to express my concern about the inedible hotdog I received after my movie and expressed I should have addressed it at the time of purchase when I took it home to enjoy. I should not have been dismissed regarding the poor quality of the food I received and denied a refund. I feel I paid for a service that should hold its value regardless of when it was purchased and Regal should respect its customers and assist with satisfying their customers.

Reply

Frank Deturse April 13, 2019 at 9:03 am

Hi – I am a Regal Crown Club holder for many years now – and a snowbird from Canada – we spend 3 – 4 mos a year in Palm Springs Ca. and love to go to Regal Cinemas – this year the movies were not so great for us as seniors however we did see some good ones. In view of this my card no. is 0000021207913 Frank Deturse – with 14,430 pts. since we don’t eat popcorn or dink fountain drinks etc. we thought we could redeem our points for the various gifts you have listed. So I emailed Regal and was told that yes I can do that before we leave and they would be shipped to me for shipping fees which is fine. I ordered a number of posters/ads etc for my grandchildren and it was great it accepted all of my information except my country CANADA WHAT the hell is wrong with shipping to Canada I paid for getting the points and I cannot get items sent to me if I pay???? something is wrong. So I called the Regal phone number that was in the email sent to me from a lovely young lady and she was in Poland ??? she said she would check with her supervisor after a few mins came back and said oh we cannot ship to CANADA I SAID what the hell is wrong with Canada we are members in good standing -spent our money and not we cannot get anything except junk popcorn and candy – this is absurd.. in view of this we are unable to come back next season due to health reasons and may or may not be able to come in 2021 – so would like to at least redeem the points we have -Nobody at regal so far has been able to reply to us or give us information. Why the hell should outsiders get to be members ??? It should read on your site ANY REDEEMABLE PURCHASES ARE UNABLE TO BE SHIPPED TO CANADA OR OTHER COUNTRIES… I WOULD NOT EVEN BOTHER WITH A CARD……I am appalled at the service and very upset about how you treat your customers – and at this point would not recommend anyone go to Regal Cinemas anywhere – there are lovely other theatres in Palm Springs and areas. Frank Deturse Toronto Canada

Reply

Barbara Drogo April 11, 2019 at 9:42 pm

This message is for Kevin Mead at Regal corporate headquarters in Knoxville. Kevin — in case you’re wondering why you’ve been getting calls from Regal customers from the Horseheads/Arnot Mall area of NYS, it’s because I’ve been forwarding them to your office number. You and Tim Bird, your webmaster, need to fix the problem of the “1” not being included on Regal websites. You can do this by contacting Google again and going through the steps. I know you did it once, but there is a glitch that sometimes occurs within the Google site. You need to try again. Between you, and Google and their Artificial Intelligence setup, I’ve been living in a kind of hell for the last 6 years, getting unwanted calls from Regal customers. This is not my problem, it is Regal’s. I am not paid by Regal, you are. Fix it.

Reply

jodie sosa March 31, 2019 at 12:07 am

how do i report that all my managers are sleeping together

Reply

Amanda Shelnutt March 7, 2019 at 10:56 am

Hi my name is Amanda Shelnutt and i work at the regal theater in my Location and i would like to see a general manager change at my location thanks

Reply

Ron Caulfield February 23, 2019 at 7:19 am

Attended Regal Treasure 16 (0731) 2/22/2019 Jensen Beach FL. Purchased popcorn which I thru in the garbage because the un popped kernels were very plentiful. At the end of the Movie I spoke with Shane Ecton (no business card) & requested a refund or free popcorn for the next time. I was told that he would do neither & that I should have come to him during the movie. Why would I miss the movie ? I believe that the popcorn s/b good quality for the prices charged. Is customer satisfaction a consideration at Regal?
Ron Caulfield 772266XXXX Palm City Fl 34990

Reply

Janet Martonik February 18, 2019 at 9:28 pm

I take offense at having to choose a seat before going into the theater. The choice is an reflex decision when you walk into the theater. To pick a seat from a screen is utterly annoying and totally unnecessary especially in the afternoon when attendance is light. Very poor experience.

Reply

michael behrens February 18, 2019 at 1:52 pm

who do I get in contact with to receive my 2018 tax 1099

Reply

billy johnson June 30, 2018 at 10:36 pm

Please send me your email address. I have an attach to your corp headquarters. thanks, billy johnson

Reply

Sal Sanchez March 7, 2018 at 6:19 pm

On Sunday morning March 04, 2018 my wife and I met our two daughters(Ages 27 & 32) at the Edwards Ontario Palace Stadium 22 at 10:42AM. We met both our daughters there and had them park their cars towards the rear of Edwards parking lot. Both daughters entered my truck and we took them shopping close by the Edwards Ontario Palace 22. Then we took our daughters out to lunch and did more shopping after lunch. After a fun family day with my wife and our daughters we were all going to relax and watch a movie at the Edwards Ontario Palace 22. When we arrived back to purchase our movie tickets we noticed both our daughters cars were NOT there. We searched all over the Edwards parking lot only NOT to locate them . I walked inside to ask questions at the Guest Relations desk and was referred to a security guard who works for Capital Protection who is in charge of the security of the Edwards Palace Ontario 22 parking lot. The security guard informed me that both the vehicles(2008 Scion TC(White) & a 2014Toyota Camry(Red) were towed at 12:50PM and 01:29PM for illegal parking, not authorized to park inside the parking lot and leave vehicles. Both vehicles were towed by Priority One Towing and Recovery located at 915 West Brooks St, Ontario, Calif. 91762. This is a distance of 10.5 miles away for the Edwards Palace 22 Ontario.
One of my daughters immediately called the towing outfit at 1-800-550-4TOW and spoke to the owner Michael Parker. He was rude and annoyed that we had called him 04:30pm after hours. He did not want to come out to his towing location. He finally agreed to met us but made us wait over one hour and fifteen minutes before he arrived. I informed him I was going to use my credit card for both our vehicles to pay the same day release fee’s of $499.40 EACH….He said we could save $147.40 each if we waited till the next day to get both vehicles released. Both our daughters work during the weekday starting at 07:00AM and 08:00AM. So both our daughters needed their vehicles released Sunday night March 04, Michael Parker would NOT allow me to use my credit card to pay both fee’s of $499.40 EACH and he also would NOT allow me to accompany my daughters inside his property to make sure my daughters were safe.
My first daughter Lisa was terrified while she dealt with Michael Parker and used her credit card for the $499.40. twenty minutes later her car was released. Michael Parker also released her cars parking break so he could tow her vehicle. He told her she must have not applied her parking brake to cover up what he did.
Our other daughter Katie was next get her vehicle released or so we thought.. Michael Parker starting to talk, taunt my daughter Kathryne. She told she did not want to talk to him and just wanted to fill out the paper work and use her credit cad to pay her fee of $499.40. Well he didn’t like her “tone” and started yelling at my daughter and told her to leave HIS property because she is now trespassing. We could not believe what we just witnessed. He was now holding her vehicle hostage. He jumped in his white truck and open his gate and was leaving HIS property. My daughter and I both stood on the public sidewalk block his exit. We then called Ontario Police dept and explained this whole ugly mess. They said this was a Civil matter but they would said a Police Officer out to help remedy this situation. The Police officer finally arrived one hour later a approx 07:30PM…We explained the situation to Officer J. Avila. He understood and informed us he has been here before and dealt with Michael Parker due to similar situations. Officer Avila then met with Michael Parker and heard his side of the situation. Michael Parker finally agreed to release my daughters vehicle after the fee of $499.40 was paid in full. Officer Avila was allowed to stay with my daughter as the release paperwork was being filled out and full payment made.
What a terrible, stress full way to end our wonderful day we spent with our daughters.
Yesterday I was able to take pictures of the parking Edwards Palace 22 signs rules and towing signs at all the parking lot entrances(Bare minimum Only). Other commercial stores that care for their customers have parking signs posted at entrances and inside their parking lots.
Edwards Palace 22 Ontario Only has covered themselves by hiring Capital Protection to patrol and rule their Ontario parking lot.
Capital Protection and Priority One Towing and Recovery and working hand in hand together to scam the public and both make tons of money ripping off the public. You can sure as bet that Capital Protection is getting kick back money from Michael Parker for cars he tows away from Edwards Palace22 Ontario.
Yesterday March 06 I was met with the manager of the Edwards Palace 22 Ontario and was able to explain this ugly mess to Manager Amanda Kiss. She was very understanding and listened to my wholes story. I gave her my cell#760-963-6734 and information and she said she would give it to her General Manager and that he would be in contact with me soon. As of right now 02:30PM March 07, 2018 I have NOT heard or received a call from the General Manager.
I also informed Amanda I made up flyers showing a nice picture of the Edwards Palace 22 Ontario and a picture of the site location and sign for Priority One Towing and Recovery. I then wrote on my flyer, warning NOT to patronize or park at the Edwards Palace 22 Ontario parking lot because this is what will happen to you. I also posted a copy of the Impound Summary fee of $499.40. I have posted these flyers all over my huge work location and so have both my daughter and wife at their work locations.
Please checkout the Yelp postings for Priority One Towing, Michael Parker and Capital Protection. You will read very similar stories as to what we experienced with these two company’s. Michael Parker is a bully, short tempered and preys and torments women and the elderly. He acts like he is a god and you better not cross him or else.
This is a scam and shakedown being done, allowed and condoned By Edwards Palace 22 Ontario….. I also plan contact channel 2, 4 and 7 Scam/Fraud Tip program.
Please feel free to contact me if you have any questions or need further information.

Sal Sanchez
760-963-XXXX
dblue54@ hotmail.com

Reply

DAVID C. L. ROWE July 28, 2017 at 11:23 pm

Don’t know where my comment posted today went but clearly I meant unintelligible, not intelligible, as in not being able to understand what was being said

Reply

David Rowe July 28, 2017 at 2:56 pm

My wife and I and another couple went to the Manassas VA (Bulloch Road) theatre last night to watch ‘Dunkirk’. We could have gone to our local Regal theater in Culpeper but decided it would be worth the drive and premium price to see the movie in IMAX format. Visually, the movie was quite excellent but the sound was terrible, so much so that the words that the actors were speaking were, in the main, intelligible. I suspect that this was due to either the excessive volume or high bass value of the sound. Whatever, we were unable to follow the story line and were greatly disappointed. I checked the sound of the same movie that happened to be playing in regular format elsewhere in the theater and the sound was quite clear and understandable. On leaving the theater, we asked to speak with the duty manager to voice our disappointment. The manager said that he was sorry that we had not enjoyed our Regal experience, that he had had similar complaints but there was nothing that could be done to improve the sound. If, indeed, this is true, I find it most disturbing. We will never opt to view a movie in IMAX format at this theater again.

Reply

Ezequiel May 10, 2017 at 1:24 am

Hi, I was wondering if your able to give me the names of the managers of my local theatres. They are the Edwards theatres 14 and RPX and Edwards theatres 10, which are located in Santa Maria CA. I’ll really appreciate because it’s important. Thank you so much.
-Ezequiel

Reply

Ervin Hoffman January 4, 2017 at 4:24 pm

I have been trying to reach customer support for the past two months and apparently no one works in this department. I have held on each time for 1/2 an hour with no results.
When I speak to the operator and ask to speak tp a human same results.
For a large corporation depending on the public this is intentional not to have a customer service department.
Using my app trying to log into my account I was not able. When I wend to change my password I am told it is not a valid e-mail account.
Tring to send an e-mail from the web site it requires a RCC number and without one can not send comments.

You have my e-mail address above. Please delete my account as I do not want any association with this organization.

Frustrated Customer.

Reply

David Zaniewski November 14, 2016 at 8:27 pm

I have an idea/suggestion for a product you can offer that would be a big seller and very unique that I would like to share with Amy Miles.

Reply

susan ring August 14, 2016 at 4:33 pm

Horrible service. unprofessional. called us a liar using e tickets. I want to be contacted. Elk Grove theater Jim GM

Reply

Sandra Mahesh June 4, 2016 at 2:53 pm

I’m very upset with your service , for a family to see a movies it cost $100 plus, and I made the choice to do so, but when Regal take advent age for customers then something needs to be done. 5.28.16 I took my grandson and daughter to see Angry Bird at your 0563 Laurel MD location @ 840pm show, I purchase my 3 tickets online and was charge a seating fee at the boot, we were place at the very front which our necks was in pain, when ask to be move told call customer service, which I did and no person return my call.
W purchase pop corn and other food items which tasted bad and was told to file a complaint . I’m just amaze that one would have to deal with all these call just to have a movie night with my family.
301.254.XXXXX

Reply

Leave a Comment

Want to make sure Regal Entertainment Group sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: