Rack Room Shoes Corporate Office - Corporate Office HQ

Rack Room Shoes Corporate Office

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[Total: 10    Average: 1.6/5]

Rack Room Shoes Corporate Office Address

Rack Room Shoes, Inc.
8310 Technology Drive
Charlotte, North Carolina 28262

Contact Rack Room Shoes

Phone Number: (704) 547-8110
Fax Number: (704) 547-8153
Website: https://www.rackroomshoes.com/
Email: Email Rack Room Shoes

Rack Room Shoes Facts

Founder: Phil Levinson
Date Founded: 1920
Founding Location: Salisbury, North Carolina
Number of Employees: 5000

Rack Room Shoes Executives

CEO: Mark Lardi
CFO: Terry Apple
COO: Brian Burnett

Rack Room Shoes History

Rack Room Shoes was founded in 1920 by Phil Levinson in Salisbury, North Carolina. The company operates a chain of shoe stores in the US. Levinson later sold the company to his son-in-law Mort Lerner. The company now has headquarters in Charlotte, North Carolina. Rack Room Shoes 2

In 1984 the company had 22 locations. That same year, it was acquired by Deichmann Group of Germany. Today, Rack Room Shoes has 450 stores in 34 states. The company also operates a chain of shoe stores under the Off Broadway Shoe Warehouse name.

Rack Room Shoes offers men and women’s shoes, as well as shoe accessories such as laces and shoe shine materials, as well as other non-shoe related accessories, including scarves, backpacks, hats, umbrellas, and rainboot liners.

The company has a loyalty program which offers a $15 coupon after a customer acquires 200 points. The Ship2Home program allows customers to purchase items at one store and have them shipped to their home or another location at no charge. The return policy for the company is that all returns or exchanges must be performed within 60 days with the original box and receipt and shoes must be unworn.Rack Room Shoes

Rack Room Shoes FAQs

Question 1: What is the phone number for Rack Room Shoes?
Answer 1: The phone number for Rack Room Shoes is (704) 547-8110.

Question 2: Who is the CEO of Rack Room Shoes?
Answer 2: The CEO of Rack Room Shoes is Mark Lardi.

Question 3: Who founded Rack Room Shoes?
Answer 3: Rack Room Shoes was founded by Phil Levinson in 1920.

{ 7 comments… read them below or add one }

Nicholas Caruso March 10, 2018 at 10:47 pm

I am a former Store Manager of Rack Room Shoes #130 located at 1678 South Federal Highway Delray Beach Florida 33483.
On Friday February 2,2018 I submitted my two week resignation to my district
Manager Ed Dardon with a copy to my Regional Manager Bob Corcoran.
I had worked my shift hours both all day Saturday and Sunday. I opened my store on Monday February 5, 2018 as normal. I received a phone call from one of my employee’s informing me that the DM Ed Dardon was coming into the store to take my keys and send me home. As you can imagine I was shocked when he came and asked for my keys and told me to leave, when I inquired as to why he claims that the Regional Manager Bob Corcoran told him to do so. I later found out from the same employee that was not the case. I truly feel the decision Mr. Dardon made was one of a personal one, I believe he felt pushed into a corner for he no one to fill the position.
I know if Mr. Dardon is confronted with
this information he will try to look for reasons for making such a drastic decision, and there is nothing to doXXXXent any such claims. Needless to say after 8 years of being a store manager for the company did I think I would be treated that way, I was hurt and embarrassed to be escorted from my store in front of my associates. Mr. Dardon was completely unprofessional. Not only that I was not paid for the second week of my notice and was not paid for 3 holidays of which I earned. It is important to respect peoples decisions, and hopefully faced with this situation in the future Mr. Dardon will understand and have compassion to peoples needs, wants and desires.
This is a negative outlook for Rack Room.

Thank You
Nicholas Caruso

Reply

Bruce June 7, 2018 at 2:55 pm

Nicholas: Just curious and I have a reason why I’m asking, but
Did you ever get a reply on this from upper management (HR DEPT) for this situation?

Reply

Sandy Petersen February 4, 2018 at 12:36 am

Reason for request: Product Comments
Message:
Below is information on an order that I placed with you. I am highly disappointed to say the least. When I received my order last night and excitedly went to open my package to view my order, I was overwhelmed with a huge amount of grief. As I opened the first box the, Roxy Avalon’s, you can tell from the moment you pull them out of the box that they have been highly worn and returned to the store and for some odd reason resold to me. The bottoms of these shoes show a lot of wear and tear on them and this is a huge disgrace to your company to allow these to be resold to another customer. Not to mention the fact that these shoes are suppose to be white and they are dingy in color and they look more like a dirt color. Then, trying to look past the first pair and hope for the best for the next pair, I pull the second box out of the plastic to find that the box itself is barely holding together and it about to fall apart at my finger tips. Now, the color of the shoes is actual on point, but yet again, you look at the bottom of these shoes and the insoles and you can tell these have been worn for quite some time before being returned by a different customer. What is going on here and why were these sold to another customer? So here I am being sold two USED pair of shoes that are gross and needless to say I am highly disappointed and discouraged with your company. How are you going to fix this issue and error?

Thank you for your time,

Sandy Petersen

Order Summary
Order Number: 2018013191011761777
Tracking Number: 9261299998669720087959 (to be delivered by USPS with Smart Post tracking number: 9261299998669720087959)
Order Date: 01/31/2018

Product Description SKU Color Size Price
KEDS GLIMMER 110103 SILVER 8 M $ 12.68
ROXY AVALON 110110 WHITE 8 M $ 16.91

First name: Sandy
Last name: Petersen
E-mail: spetee77@ yahoo.com
Telephone: 919928XXXXX

Reply

Karen Hill June 24, 2017 at 5:26 pm

And add to my comments your girls have an attitude that shouldn’t be in retail at all if you’d like me to be your customer service person pleasing email me back at my email address Katie he’ll 1953 at gmail.com and I’ll be glad discuss anything with you

Reply

Karen Hill June 24, 2017 at 5:23 pm

I was in your Bel Air store today Saturday June 24 at noon the girl hollered from the register hello there was two people behind the register not one of them step from behind the register I was going to spend a lot of money at your store today but I had no help so I walked out and so did two other customers because there was no help they would not come from behind the register to help that is not customer service and I guess that’s why they say retail I’ll be closing soon so I went somewhere else to spend my $500 I worked in customer service and I was number one maybe I should work for you and teach people how to be nicer to customers I will never go back in your store again and I will make sure that the people I know won’t go back

Reply

Cali Singleton June 1, 2017 at 3:45 pm

I purchased some shoes the day before today and never worn them, never took them out the box and the same lady who rung me out the day before will not return my shoes. She saw me in my uniform about to go to work and I was unaware you were flip flops at an auto parts store.. I never wore these shoes. I also work at a show store so I am aware that she’s trying to do her job however I am not for accusations especially when I know this business. Don’t cause a scene in the store and call your peers over to make a statement. Don’t call me sweetheart. I’m not pitiful. I just want my money back for shoes that never touched my feet besides in the store.

Reply

Charles Akl March 19, 2017 at 6:17 pm

My family and I walked to the store in Saint Augustine outlet mall in Florida at 2700 state road 16 ste 415, Saint Augustine Florida. As soon as we walked in the employee said we close in 5 minutes with an attitude. I said thats not the right way to greet people and his attitude got worse. I asked for his name, he pulled his tag and walked away. His manager came and her name was Corl. I explained and walked away. It felt that he had a bad day or broke up with his girlfriend and ready to leave work. This is very bad customer service.

Reply

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