Potbelly Sandwich Works Corporate Office - Corporate Offices & Headquarters

Potbelly Sandwich Works Corporate Office

How would you rate your experience with Potbelly Sandwich Works ?

[Total: 4    Average: 2.3/5]

Potbelly Sandwich Works Corporate Office Address

Potbelly Sandwich Works
222 Merchandise Mart Plaza23rd Floor
Chicago, IL 60654

Contact Potbelly Sandwich Works

Phone Number: (312) 951-0600
Fax Number: (312) 951-030
Website: http://potbelly.com
Email: Email Potbelly Sandwich Works

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Aylwin B. Lewis
CFO: Charles Talbot
COO: John Morlock

Potbelly Sandwich Works History

Potbelly Sandwich Works was founded by Peter Hastings in Chicago in 1977 when he started serving lunch to his customers in his antique shop.

In 1996 entrepreneur Bryant Keil bought the successful store and began to expand.

From 1997 to 2002 Potbelly opened 9 sandwich shops in Chicago.

In 2002 Potbelly began to expand, opening shops in Washington, DC in 2002, Michigan, Wisconsin, Baltimore, and Minnesota in 2003, Texas in 2004, Ohio in 2005, and Pennsylvania in 2007.

Today Potbelly has 280 quick-service restaurants that specialize in fresh-made sandwiches in 18 states and Washington, DC. The brand also has a dozen franchised shops in Dubai and other parts of the Middle East.

Potbelly went public in October of 2013, raising $105 million with their IPO. Potbelly had $300 million in revenue in 2013.

{ 3 comments… read them below or add one }

Myrna Vega September 28, 2017 at 4:26 pm

I just had the most awful customer service experience ever! My co-worker and I went in to store on 19235 Katy Fwy #500 Houston, TX 77094 after placing our order online. We are walking distance from this store. On the way an employee called to state that they didn’t have the “soup” that she ordered and if she wanted a different one. My friend said yes that’s fine. When we arrived the employee asked for like $1.32 extra (apparently) the cheese & bacon additional but she was not informed on the phone. My friend did not have her card because she had pre-paid it online. So the employee did not want to honor it and said she can’t get free food. My friend tells her that she didn’t want free food and the employee responded saying “yes you do because you ordered something extra and you have to pay!” She was nasty, loud, & disrespectful. She kept arguing & going on & on. To the point that 2 other (separate) customers came in to tell her that’s not how you treat people/customers. She started talking back to them as well. It was a very bizarre situation that I have never experienced. When we asked for the manager she said he’s right there! He was literally a few steps away and DID NOT say a word. He didn’t apologize – all he said is he was “busy” working on an order. He witnessed the whole ordeal and didn’t take charge! He might not have even been the manager. He didn’t act like it. He had a dumbfounded look on his face and didn’t say much. We have called and spoken to the district manager and he said he will definitely address this matter. I sure hope so because NO customer should be treated in this manner!!! Absolutely uncalled for and the worst customer service experience I’ve ever seen. Will NOT be going back!

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Cunningham August 13, 2017 at 2:31 pm

This comes paint is regarding
Potbelly Sandwich Shop
146 National Plaza Buildings D
It’s 2pm. The store is dirty. Chip boxes are in the middle of the line on the floor. The tables are not cleaned and the service is poor. No greeting, no would that be all. Then they did not have any chicken salad. And there were at least 6-7 employees in site. Please help this location in customer service, and keeping the common areas well maintained. I understand it can get pretty busy in the food management industry. However, they should make better efforts in maintaining this location, in such a beautiful area.

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Sue Richmond April 21, 2017 at 4:09 pm

Hello,
I’m reaching out for my boss, Meghan Kaltenstein, who is a Leasing Manager at Macerich Properties. Meghan covers the Colorado and Kansas City, MO regions, and I’m looking to get the contact information of the Real Estate Manager who would handle those areas. Meghan would like to reach out and discuss possible opportunities.
Thank you,
Sue Richmond

Reply

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