Planet Fitness Corporate Office - COHQ

Planet Fitness Corporate Office

How would you rate your experience with Planet Fitness ?

[Total: 33    Average: 2.1/5]

Planet Fitness Corporate Office Address

Planet Fitness, LLC
26 Fox Run RoadRoom 114
Newington, New Hampshire 03801

Contact Planet Fitness

Phone Number: (603) 750-0001
Fax Number:
Email: Email Planet Fitness


Founder: Michael & Marc Grondahl
Date Founded: 1992
Founding Location: Dover, New Hampshire
Number of Employees: 963


CEO: Chris Rondeau
CFO: Dorvin D. Lively
COO: Rob Spokin

Planet Fitness History

Planet Fitness was founded by Michael Grondahl in 1992 when he purchased a struggling gym and dramatically lowered prices in order to compete with bigger name fitness clubs. Planet Fitness differs from other clubs as they focus on the needs of newcomers as well as those who might have a more difficult time exercising for various reasons and the member who only comes in occasionally. Each Planet Fitness offers “Bagel Morning”, “Pizza Night”, and Tootsie Rolls are always available.

Planet Fitness now has more than 1,400 locations in 48 states and in the early part of 2015, they opened their first international location in Toronto, Canada.

The company is listed as #14 on the Entrepreneur List of Fastest Growing Franchises in America. The company has third party relationships to help finance start up costs and equipment. Planet Fitness is publicly traded on the New York Stock Exchange under the ticker symbol PLNT.

{ 64 comments… read them below or add one }

Amy Ellwood February 14, 2018 at 5:01 pm

I called my local PF to tell them I had the influenza but, I wanted to cancel my membership before I got charged. I was told that they would take a handwritten letter that my husband could drop off for me. He delivered it on January 31st and the next day they took out my membership fee. When I called to get my money refunded , they told me that I had to cancel 7 days prior to 2-1-18. I am furious that they got $41.63 from me for a yearly membership that I will never use. I want my money back! I will share with everyone I know that I was “ripped off” and to not get a membership.


Tanya January 29, 2018 at 2:43 pm

I have tried for well over a year to cancel my membership and I have had no luck. I joined PF at the Vero Beach, FL location several years ago and I have not lived in Florida in over a year. I tried to cancel long before I moved, but was told I needed to go to the location to cancel it. This was not possible for me to do. Now that I live in Texas it is even harder for me to do. You can check your records and see that I have not used this membership in probably two years or more. I doubt the PF would do the right thing and reimburse me for the year plus that I have tried to cancel, but I would like very much for it to be cancelled ASAP! Please contact me and let me know how you will resolve this!!!


William H. Coleman January 26, 2018 at 8:54 pm

Although I have kept my address from my career in Connecticut, I have recently rejoined a local Planet Fitness in Holiday, Florida. As a senior retiree, I thoroughly enjoy my visits. The personnel are always friendly and helpful. I do have a complaint. The TV stations set on the screen feature 3 screens on the Fox news channel. There is, I recall, one CNN channel. There are no TV screens set to MSNBC news channel. This would be a proper balance to the 3 Fox news channel stations. I would not like to think that your corporation is biased to preventing stations to counterbalance the fox channels. I asked the local attendants and they said that they have no choice in the channel selections. I was referred to you and trust that you will correct this oversight. Thanks.


Amber Montana January 7, 2018 at 11:27 am

I enjoyed working out at Planet-fitness, but in order to go back I have to drive an hour just to get to one. I live in Hope NY, Hamilton county, their was one that was planed to go in Johnstown NY, Fulton county but it fell though. I believe that if Planet-fitness would build in Mayfield NY Fulton county you would pull people from Hamilton county and Fulton county to the gym and make it easier for people to go to the gym after work. I can not dedicate 5 hours a day to the gym because that is what I had to scheduled out of my day, and two of that 5 was driving. Also the people that are employed as your fitness trainers are not well rounded and don’t understand injuries, and one would think that people come to the gym for many reason. They come back because they want to get healthy, other come back because of old injuries and they know that it will help them get back to the condition they need to be in. Over all someone in the position of being a trainer should understand all aspects and not give out the same program to everyone.


Linda L Crouanas January 2, 2018 at 9:04 am

Happy New Year to all. Can you explain to me why the Planet Fitness in Westbrook Maine has no heat. It was 51 degrees there today 1/2 and the same yesterday 1/1/18. One of the employees said they turned the thermostat to 70 but no heat to be found except the shower areas. The franchise owners of this Planet Fitness and 3 others does not want to spend any money to do anything. The ducts are clogged with dust which may be why there is no heat escaping to the floor area. Mike and Drew will not spend the money to get them cleaned. Not sure if the fans were off if that would help but doubt it. This morning 1/2 the opener Bob came in to find the back door open. Why did the alarm not sound??I have informed the general manager of problems that should be addressed only to nothing being done. My husband and I have been members for a few years now and enjoy going. Just would love to have it, especially this time of year, warmer than 51 degrees. Wish you would come in to see what I am telling you about. I appreciate your time and hoping something can be accomplished especially the ducts being cleaned. Air quality would improve immensely. Thank you for your time and have a good day.
Linda & Jean P Crouanas


Edna Mitchell December 29, 2017 at 4:40 pm

I’m reaching out to you because for a few reasons… First I called into your Canal Winchester location yesterday @12 to inquire why your company continues to charge my card and I’ll get into that in a moment. However the little boy that answered your phone yesterday thinks he is funny and cute and he’s really not. First when I said stop charging my card he said because I have a balance from past months??? that it couldn’t be cancelled, when I told him the issues and he chose not to listen I told him I would shut my card down then your employee took upon himself to say well we will just put it on your credit!! I said I didn’t care he then mocked me and said you don’t care about your credit?! I then told him to get his manager he proceeded to tell me he had no manager there, I told him he was lying (which he was) and again asked for his manager, I also asked for his name and he said he forgot!!! I asked for his manager a 3rd time and he said I’ll put u on hold and you can stay there because I told you there is no manager here!!!! And then put me on hold!!
I then hung up and called back and imagine to my surprise a lady answered the phone and when I asked her job title she stated she was the assistant manager… wow thought there wasn’t a manager there…. I then went off and explained to her what your employee just did, she then claimed there was no one else for me to call I would have to send a email about the employee… never once did she ask what the original issue was… great customer service skills your employees have!
Your advertisement states you can do it on months you want that it’s month to month with a yearly fee, in NONE of your paperwork or advertisement does it state if the $ isn’t there on your due date we will continue 3 or more times to pull the money from your account!!! If the money isn’t there on your due date then obviously I don’t want it that month!!! You guys have done this to me for months and I’m tired of it!!!!! Your Advertisement states NO COMMITMENT!!!! We haven’t even been to your location in 5-6 months due to the fact that your employees are smart mouth lying teenagers and young adults! We have had nothing but issues with your establishment since we started!
You guys are to shut my account down and DO NOT TOUCH IT AGAIN! Do not pull money from my account! And furthermore you guys are to refund what you just took from me yesterday as well and that’s all 3 accounts!!!
I expect to hear back from someone from your company today or I will be contacting my lawyer with your contract and screenshots of all your advertisement and then will see you in court.
My account and My 2 daughters are pulled off my bank card SHUT THEM DOWN IMMEDIATELY!!
Edna, Breanna and Moriah Mitchell

I’ll be waiting for a call
Edna Mitchell

After I sent this email one of the managers from this location called me and did nothing as well other than to say that No Commitment means u can cancel ur black membership without any fees 😂 Where the hell does it state that at??
Then called corporate and they said they cannot force the franchises to do anything 😂
False advertisement is against the law, so I’ll see you in court
Sent from my iPhone


Anonymous December 20, 2017 at 10:19 am

(Midlothian, VA 23112 PF location)

I am very unpleased I had to go these lengths to file a complaint without revealing my identity to staff or the company. I enjoy my club and would not like to feel embarrassed or intimidated by staff when I attend. Because of my experiences, I would not like staff to know who I am. I do not wish to be talked about amongst staff negatively or be treated differently.

I had been a member at Robious for about 4 years, and transferred to Hull Street when the club opened. Elaine was a magnificent GM, Alex was awful… and I hate to speak ill of Brooke but I feel she was a better fit at Robious. Her staff is lazy, rude, immature, and unprofessional. As soon as you see Brooke leave for the day, (my clubs GM), you start to notice the staff stops working. They lean and linger at the front counter gossiping about inappropriate subjects. Also, time and time again, when I sign up for tanning I can hear them “judging” the members and picking fun at some of us working out. I was under the impression I was working out in a judgement free zone.

There was a young lady who started working last winter. This individual was very friendly and hardworking. She was never standing still and answered everyone’s questions with a huge smile. She bounced around the gym motivating others! I unfortunately never caught her name because she would work so quickly I couldnt catch a glimpse of her name tag. I have not seen her The past few weeks and now when I come in later in the evening, I hardly recognize anyone. Also, if I even get a greeting it is very played out and not sincere. I am saddened that it seems all of the decent employees who made me feel at home and looked as if they really worked hard and enjoyed it are no longer employed. Another member I workout with had said this young lady was fired, I am hoping that’s not the case, because if Management can let go of an employee who has been there for so long making the club more than just another gym for many of us but management will keep the staff whom make it unbearable to ask for coins or to tan and do not enforce the policies of no judgement then, I believe, there must be no respect for the company name and what they stand for. I’ve noticed in the past two years the turn over rate is tremendous. I’m having such a hard time keeping up. I miss the consistency in staff.

The current staff are not implementing the proper policies for “judgement free” and “non-intimidating” environment. Point blank. They make me feel as if I’m Interupting your staff during their personal conversations when I approach he desk. The past few days, I have skipped tanning in an effort to avoid the dirty looks when they have to stop giggling to start my bed.

The biggest issue I have with staff, aside from the rude behavior, is how little control management has on them. There is a shorter, Spanish gentleman who heads towards the back of the club in the evening and returns smelling strong of marijuana. Anyone can smell it all throughout the back of the club. It’s nauseating to use the 360 room during his time. An officer who workouts with his family has smelled it before and spoke on it with myself, some other staff, and members. I can not be the only one who is bothered by the smell. I am also bothered knowing he is intoxicated while assisting members. The gym can be very dangerous and full undivided attention is necessary or should be in this environment.

Another issue I have with staff, is the attitudes. The young heavierset lady who works afternoons has an unbelievably disrespectful attitude. I have heard her multiple times say to other staff that she refuses to work when the boss is gone or that she hates her job. I do not think that is appropriate behavior to have while working. If it rubs me wrong I’m sure it does to others.

I’ve been contemplating cancelling my membership, however, I know that only hinders my fitness goals and will not stop the behaviors. I should not change my lifestyle or where I exercise comfortably because of staff members lacking. I hope you will take the proper precautions necessary so that I am the last member who feels this way at the Midlothian Club.

Since I have said so many negative things about staff I would love to make known those who are not an issue! In the mornings, the black woman who works the front desk is an awesome. Much like the young lady who I spoke about earlier, this young woman goes out her way to remember names and greet you as if you’re in her home and not a business. She is warm and friendly. If I had more time to workout in the mornings, I’d never deal with afternoon staff again! Also, a tall gentleman who I notice and recognize working out more than I notice behind the desk in uniform is a valuable employee. He is very polite and lively!

Just a suggestion- maybe have some form of management or supervisor in the afternoons and evenings to keep the employees on their toes. I’m going to give it another week or two and see if the behaviors have changed or something has been done about this, if I still feel as if I’m entering and using a highschool gym then I will have to take myself and my family’s business elsewhere.

Thank you.


suzy marie visnic December 7, 2017 at 9:48 am

I would like to coment on the Manager and assistant Manager of the Steubenviile Gym. Very friendly, accomadating,and informative. Good people


Mike P Gafford December 4, 2017 at 12:01 pm

Planet Fitness,

Occurred at Mesa, AZ, 2643 E. Broadway Rd. Mesa, AZ
Manager On Duty, Alvin Tapa

Dec. 1, 2017
I just cancelled my membership with PF; I have been a member for over 2 yrs. Today, I was doing my normal workout at PF; and witnessed 2 ladies near me in the workout area who were just standing there conversing very loudly; their conversation went on for over 20 minutes and continued to be loud. I could hear them over the PF entertain music, etc., which is quite comfortable usually. It became disturbing, so I moved from that location further away; I didn’t complain to them; because of the “judgment free” policy. I continued to workout away from the 2 women still talking loud. then I noticed they had mover from where they were to a location nearer to me; again, they could be heard above all the other noise levels in the PF workout area’s.
I decide to speak to the Manager on duty and explain my issue.
Alvin Tupa was the Manager and I explained the whole scenario to him, he said to me. “I can’t do anything about the issue, He even implied that maybe I should go talk to the women. I continued to address the issue with him to no satisfaction, He continued to tell me, that he would not deal with the issue and again said “why don’t you talk to them” I told him I disagreed with his decision and felt that as a Manager, it was PF’s responsibility to handle these type of issues, NOT THE Other CUSTOMER”S; can you imagine the issues PF would have if “customers” handled issues like this?? He again responded with” I can’t and won’t do anything about the loud women. ”
I then left the PF facility, and thought about my options; obviously talking to the Day Manager was not working. So I cancelled my membership of 2 yrs.
I’ve enjoyed the Mesa facility for many workouts during that time.
I hope this email will suffice for my “written notice” and I expect to be refunded any/all monies as a result of my cancellation.
Mike Gafford
480-695-XXXX or this email.
Incidentally, the PF cancellation form, under “Reason for Membership being Cancelled” reads “policy” which Alvin filled in not me.
Is that the Policy of PF to not respond to a very minor complaint, that should have been addressed by a Manager, rather than a customer, handling the issue?????


Blanche Chalmers October 30, 2017 at 8:44 pm

4245 E. Little Creek, Norfolk, VA – Club Manager: Lynne Croman – Rep. who failed to assist me today, 10/27/17: “Ramon Jones” per the name on both of my cancellation forms???!!!! May 2016 – June 2017, my membership agreement monthly and annual fee (10/2016) were debited via my PRIMARY ACCOUNT without ANY issues. October 2016 – ER diagnosed me with PE in my rt lung (week stay in hospital, blood thinners started immediately). November 2017 – due to many visits to the doctor, urgent care, ER, hospital stays between 2014-16 with flare ups (Diverticulitis), I was told I needed major surgery. Impossible until I remained on blood thinner for a minimum of 6 months. March 2017, cleared to have surgery removing some of my colon, having an infection in my colon a week after surgery, the last thing on my mind or husband’s was the payments coming out of “my” account during that time. I was living each day to see another day. June 2017 – I got over a lot of humps to get the courage or nerve to ask my many doctors can I began working out again. I was hit with ALL no’s telling me it was too soon and to give my body a rest. I gave PF, my gym a “call” explained my situation and was cancelled immediately via that PHONE CALL by the name on the form: Per staffer and Ramon Jones. Bank of America secured my May 2016 payment back to me, ONLY, PF didn’t fight the request nor did they bother refunding the 7 months I did not/could not use their facility. My fault, trying not to die came first. September 22, 2017 – I was told I needed to physically go to my gym to sign back up (I attempted to do that online, no go). I was signed back up via the same CLUB MEMBERSHIP # and asked for payment update information. I handed Christopher Slaughter the SAME information via my checkbook that I used in May 2016 to initially sign up ONLINE. No biggie!! Now here’s where it gets “suspect”, they have you signed the cc/debit keypad (the agreement clearly states at the bottom of the PAPER FORM not to sign this agreement until you read it. I asked each time I signed what I was SIGNING FOR? My questions were answered accordingly; however, when I gave him my checkbook, I assumed that would be my ONLY account used for charges. Duh, how wrong was I not to confirm what I could not see, nor did I give him that information for my new agreement (alternative payment account). Unbeknownst to me, when I received my CONTRACT via email a FULL 3 days later, September 25, 2017, they had taken my OLD contract with my old information, that was still current information, but never once told me during my re-sign that their contracts had since updated in January 2017. I would have immediately asked for the paper form right then, right there. I had 3 check-ins during the month of October 2017 – due to an allergic reaction with 2 medications (strawberry size top lip, swollen and airway closing), an ear and throat infection, fluid on my lungs, rt chest pain, lower back pain, and newly diagnosed with asthma (10/5, 10/10, and 10/19)… No worries, no need to cancel again, I just needed some rest; however, I noted that my last 2 check-ins, I was either in the ER or Urgent Care). Bed rest the past 2 weeks, I decide to hit the gym for a treadmill/bike workout today, 10/27 (dressed for the workout and weather), I remembered a text message I received on 10/21, stating that there were “billing issues” with my PRIMARY, the only account that needed to be used and with over 10 years of monthly/annual fees available during that day. Silly me, I checked my checking/savings account and there were no charges from PF and my money was still there!!! I spoke with a rep, couldn’t read his name tag and explained that they took money from a joint account that neither my husband nor I use, but since you’ve used it, can you please take MY PRIMARY ACCOUNT off and I’ll now make sure there’s a deposit in the “alternative account” that you all used in lieu of the MAIN account? I was told, NO!, but we can take the alternative off. I disagreed with his suggestion and asked again. He repeated himself. I then asked why my payment was taken out the alternative account vs. my primary account. He repeated that there was a “billing issue”. I asked him to please stop insulting my intelligence. I then asked is my account current and suggested showing him that my $10 monthly payment was PIF; however, I’d like to pay my “annual fee” today from the account that is NOT giving PF an issue. I was told, “Yes, you can pay it, but it is set-up to still come out on 11/1/17. Needless to say, my head was throbbing at this point. I told him to cancel my member immediately! I asked for the manager’s name and if he was available after I heard “BOTH” reps now say “a” name I couldn’t make out. They corrected my incorrect pronoun, so I asked for does SHE have a card. I was given the card and then told to sign the pad for cancellation. Once again, I asked what I was signing and how would I know? I was told by both reps, it will be emailed to me. This time, I took my phone out again to check my email, it was there with the same name at the bottom of RAMON JONES… Let me add this very important notice of expression from the male rep who failed to assist me today, HE was more than helpful, gleeful and HAPPY to cancel my membership without any further assistance. That is horrible, unprofessional, RUDE, and downright insufficient CUSTOMER SERVICE. I thanked both of them and told them to have a good afternoon. I WISH I could have placed this complaint on the CORPORATE site as I read 2 reviews, yes, only 2 to know that PF has customer service, rules and regulation issues, and the poor customer service, unequivocally, DOES NOT discriminate. You’re rude to everyone. Although, I have a ton of health issues, I was willing to stick out the cool weather and the storms to get healthier. With all of the information provided or lack thereof, it’s mentally not worth it. I should be allowed to cancel/update accounts and PAY EARLY whenever I feel like it.

OAN, the ONLY issue (10/10/17) I have encountered at my gym besides today, was a very rude woman who took up 2 hip equipments with placing her keys and water bottle at the base of each of them. I politely asked could I please use one of them, she told me she was using both, but go ahead. I did my usual 15 mins as quickly as I could while she plugged in her phone and actually waited for me to finish INSTEAD of using the other OPEN equipment. How dare she hold up 2 machines she can only use 1 at a time. I thanked her, like a respectful person should for her to ignore me. I SHOULD HAVE REPORTED IT IMMEDIATELY TO A STAFF MEMBER, yet, I took the high road to remain focus on my weight lost journey.

I want to use my gym membership with no “judgment” American usage vs “judgement” British usage FREE ZONE with amazing and helpful CUSTOMER SERVICE.

Sincerely, very unhappy with the lack of helpful customer service, NOT THE BILLING as stated on today’s cancellation form!

Blanche L. Chalmers

10/30/17 – As of today, I have not heard from ANYONE locally or corporate office. SHAMEFUL!!!!


Francisco (Tadeo) Risco October 25, 2017 at 11:11 pm

Once again I am wondering why I have not recieved any response to my comments and complaint. Last time I wrote was on sept. 23, 2017. I have posted twice and e mailed area manager and have heard nothing. I recommend people do not join this gym because of their no shame if one of the workers don’t like they can make up complaints about you and you get kicked out. I left because they wouldn’t let me know who complained so I could protect myself. I went to the gym at for or five in morning with a group of friends a new counter person took a dislike to me and started complaining. I’m not the only one she/he complained about. Because of her your company has lost several good customer, some transferred to another pf and some quit you to go to 24 hr. I’m sorry you couldn’t at least take the time to respond to your customer complaints.


MARCO F ETTER December 28, 2017 at 9:21 pm

I agree entirely. I had a gym diva not get her attention from me. She reached over me from my blind side and caused me to flinch enough for her to graze my shirt fabric and claim “I shouldered her arm”. My reply was informing her she wasn’t pretty enough to “shoulder” where she became more livid. A statement was heard from me and not written. There’s no telling what “selective listening” took place. Somehow, a video was reviewed that I was not allowed to observe and evaluate myself. I was bluntly told my membership was terminated, considered a trespass, etc. I have ignored prettier women, let alone this overweight girl in undersized yoga clothes. I’ve been in the gym game for over 30 years, held personal trainer certs across multiple organizations, and personally maintained far larger fitness areas without this much intentional conflict. Anything for the almighty dollar, right? Never again from this 30 year veteran.


Cindy October 25, 2017 at 6:35 pm

Cynthia H Martell
Sep 25

to plantation.fl
Good Afternoon,

I need to cancel my membership to Planet Fitness agreement number:907108935 bar code number: 10032777132. We have moved from Sunrise Florida to Stockbridge, Vermont as of the 9th of September. The closes planet fitness to over an hour drive from our house.

Please cancel this membership immediately.

Thank you.


Cindy October 25, 2017 at 6:33 pm

Good Evening,

Early today I spoke with Alexandra at ABC Financial about our account at Planet Fitness in Plantation Florida.

I moved from Florida 2 days prior to Irma hitting the state (September 7, 2017).
When we arrived safely back in our home in Vermont I called the plantation store and explained that we had moved back to our home in Vermont, and that I wanted to cancel the membership. The person that I was speaking with told me that I had to come into the store to do this. I again explained that I was know longer living in Florida and that there was no way for me to come into the center. He was very rude on the phone and said that was not his problem. I asked to speak to the manager and he told me that he was the assist manager and that if I wanted to cancel to come in.
On the 21st of September they charged my checking account for the 21.19 and again I called the center and said that I was not paying as I was no longer a
member. They again told me that I was and until I came in I was going to be charged. I advised them that I would call Chase and have the payment removed. Which in fact I did.

Today I spoke with Alexandra at your office and she also tired to contact them and have the account closed. No one would help her either. She suggested that I reach out with this information as well as the letter that I emailed to the plantation center on the 25th of September.

I am a person who honors my commitments as well as pays my bills. I would appreciate your help in closing out this membership. I have tried to do all the right things. I am not sure how other planet fitness centers are, but center is very rude and not at all helpful.

I have excellent credit and wish to keep it that way. I will pay the 21.19 if I must…but I need this account closed. There are no centers close to my home, and I did fulfill the 12 months.

I appreciate your help. Please advise what I need to do, as well as acknowledge receipt.

see attachments.

Thank you.


Attachments area


Peters October 19, 2017 at 12:21 pm

Very disappointed with non athletic environment, if it is non-judgmental, I would said it is bias against athletes. If you are a child or an athlete then you might get discriminated against based on the type of workouts you are doing. It seems they do not want a highly complex workout. The staff inappropriately approached me, I felt it was threatening and aggressive. The last place as a father I would assume that type of behavior.


Anne September 27, 2017 at 11:08 am

I joined the bowmanville location and was told they had trainers who would help set you up with a program, Now I hear this is in a group setting, what happened to privacy, or even your no shame approach. i am sure you can find a way to meet with people for 20 min by themselves and not in a group. people can have medical limitations that are no one elses business. very disappointing.


Francisco (Tadeo) Risco September 26, 2017 at 3:17 pm

Does anyone ever read these letters? Please contact me at 1714287XXXX I wish to speak to someone from customer service.


Bradley Baldwin September 26, 2017 at 12:48 pm

I am certainly learning quickly that I cannot get in touch with anyone from Planet Fitness, everything goes back to the management of the Franchise, where the problem is!!! Know one answers your phone always refers back to management, . Manager was very rude and threatened collections agency!!! very rude, told to call corporate office, however know one answers, Leads me to believe this is a NOT above board organization!!

Please Call me at once in regards to my issue, 727-366-XXXX thanks


Francisco (Tadeo) Risco September 23, 2017 at 7:43 pm

I’m rather disappointed with pf. I wrote an e mail to area manager three days ago and have not recieved an answer. After reading some of these complaints I’ve come to the conclusion that some of your employees take advantage of your rule of no shame, if they dont like someone they harass them until they loose their temper because of being accused of doing or saying something that someone doesn’t like and then the employee kicks them out.ive belonged to pf for at least ten years just switched to new one in Orange close to where I moved, have been there since 2016 I go around 4:30 every morning I have several friends that also moved to this gym I have never had a problem until they got a new counter person then all the sudden I’m too loud. Well she came over to me while riding a bike and provided to tell me people complain I’m too loud. She did this in front of my friends who were shocked because if I’m loud then why didn’t she complain about them too. Well they got together and went to talk to Ruben the manager later that day and thought everything was fine. So two weeks later I came into gym around ten and Ruben stopped me and told me the counter person told him that a lady complained about me three times saying I’m talking nasty. I asked him who said that and he wouldn’t tell me so I told him it was a lie. The night counter person doesn’t like me so she made it up. If you make accusations like that you need to back them up. I got angry because he kept standing up for the employee so I called them both some names not nice but you need to understand how frustrating it is to be accused of doing something you didn’t do. So my wife and I are cancelling our membership and going else ware. Itsapparent you employees are allowed to harass someone they personally don’t like and that’s why you loose customers. All I want to know is why your area manager Erika Flores doesn’t acknowledge e mails? Thank you Tadeo Risco


Darcy gaines September 6, 2017 at 2:13 pm

My name is Darcy I’m from Casper Wyoming my complaint is the lack of knowledgement with the employees there and Miss judging something that they did wrong and taking it out on me. Cancel my membership because an employee does not know how to do her job and I get canceled for it


Darcy gaines September 6, 2017 at 2:10 pm

My name is Darcy member in Casper Wyoming n i was a member in Austin Texas for years till I moved . I was really excited about them getting up Planet Fitness here in Casper and I waited months from 3 to open and once they opened up everything was fine and I go to work out one day and I get told I was cancelled I asked why I was cancelled the manager said he wasn’t really for sure he looked on the paper and said well the system manager canceled me.WHY. He looks and he said some about being disrespectful. I said how was I ever disrespectful when I’m the only one in this place that smiles and says have a good day and high .the employees don’t do nothing. I went in there one day and I said the tan and worked out and I told her later so I got to run and get my lotion and I’ll be right back so I come in the first store and she started my tanning bed so I go in the room and sorry started I come out and I said why don’t you start my bed cuz where you come in the door I said well I haven’t eaten the opening door I said could you please restart it and she stood there like looked at me like she was retarded and didn’t understand English and I said I just kind of looked at her and went like really. So I said can you please restart my bed for me so I can get on dressed and put my lotion on to tan that’s all I said so I guess if that’s disrespectful the employees need to know their job better and know what to do and take a suggestion as not mean compliment. And find out the assistant manager has a heart up for me she don’t like me. Which I think this is not a business running thing is bullcrap


CC September 4, 2017 at 5:35 pm

My complaint is about the lack of maintenance at my PF. The main video screen is out, and has been out for at least 6-8 weeks now. I don’t watch the videos on the screen, but I do check the time. So, now you say, well check the other clocks in the facility. To that I say, that most of the other clocks have stopped working. I work out early in the morning, so keeping track of the time is crucial so I’m not late for work. When I inquired about these things at the front desk, I was told there was a requisition order placed to corporate, but nothing had been done yet. Not a big deal, but when everyone is charged an annual maintenance fee, it seems to me these simple corrections (i.e. replacement batteries, etc.) shouldn’t take this long. I now wear my FIT BIT watch, so I can keep track of the time, but I think by now you would agree that asking for clocks to be working isn’t that huge of a request, right?

On the flip side, I love the staff at my PF – they always greet me with a smile, and seem to really enjoy what they do! Also, the work out equipment is very well maintained, and it is very clean.


Shona August 25, 2017 at 2:38 pm

My name is Shona and I was a member of the Planet Fitness location in Miami Gardens. I am a member of the United States Air Force reserve and just recently returned from a 6 month deployment in the Middle East. Prior to my departure in January of this year I went into my branch and informed them that I would be leaving and would like my account to be placed on hold. I was not informed that I needed to fill out any paperwork but I did show the associate a copy of my military orders. During the second month of my deployment I noticed planet fitness dues coming out of my checking account, so I advised my bank to stop the payments. I went into the Miami Gardens Branch on August 22nd hoping to work out and I was informed that my account had been placed in collections for no payment. I advised the manager who’s first name is Michelle that I had been out of the country since January and provided her proof with my orders showing I left the states on January 23rd. She advised me she would look into it and would get back to me within 3 days. I called her today August 25th and she stayed that since I can’t prove I brought the paperwork in prior to my deployment that I would have to pay back dues in the amount of almost $500 if I wanted to be allowed to workout again. I don’t feel it’s right that I am being punished for a mistake that a planet fitness associate made. I also don’t appreciated being treated the way I was by the manager at the Miami Gardens location. All I want is to be able to workout at a gym that is close to my home and job and not have to start a new membership somewhere else. Is there anyway I can be helped in this situation.


M. Trusler August 21, 2017 at 11:51 am

I’ve been a member of Planet Fitness in Belton, MO for over 2 years. Because of financial issues, I decided to cancel my membership. I went to the Belton location yesterday, 8-20-17, to cancel. My monthly fee had just been debited three days prior, on 8-17-17, so I am pre-paid through Sept. 16. There were two employees at the check-in desk, and I told them I would like to cancel effective Sept. 16. The female employee said, “If you cancel today, you can still keep coming for 4 more days.” I said, “Umm, I have paid through Sept. 16, so I can keep coming through Sept. 16.” She said, “That’s not the way it works. Well, you might have 6 more days. It’s either 4 or 6, I’m not sure.” I said, “No, I have 27 days left.” The male employee then got involved. He said if I wanted to cancel effective Sept. 16, I would need to notify them no later than Sept. 10 to stop the automatic debit on Sept. 17. I said, “I know that! I’m not just giving you 7 days notice, I’m giving you 27 days notice!!” He said I would need to come back later to talk to Santana, the supervisor, who would get there at 11:00 am. I went back later, and the same two employees were at the front desk. When they saw me coming through the door, the female employee took off like a bat out of hell! As I approached the desk, the male employee started apologizing, saying he had checked with Santana and that I was correct – I was pre-paid through Sept. 16 so I could continue to come through that date. He said, “What you were saying made sense, but I just wasn’t sure.” It is ridiculous that the employees don’t understand the cancellation policy and the concept of being pre-paid through a certain date. But most annoying was that the female employee who argued with me for 15 minutes didn’t own up to the fact that she was wrong and talk to me herself. She let the other guy do her dirty work for her. She needs to grow up.


Katie Burks August 14, 2017 at 7:14 am

I have been a member for 3 years. Like most members I would not be very consistent attending since I’m more of a class person. February 2016 I started classes at PF cypress TX. The trainer was horrible! He would barely show up to class and then he would tell you what to do and then play on his phone. I ended up slipping a disk in my back from doing exercises incorrectly.
So after I healed I tried again in March 2017 at steeplechase, Houston location. The trainer Donte Perry is amazing. He is engaged with each person, knows your name and remembers you! He cares and caters each exercise to your fitness level. He pushes you but in a positive motivating way!
So far I have lost 2 sizes and 25 pounds! I attend 3-5 days each week consistently!
Thank you planet fitness for employing such a gem in your gym.


Phil lagreco August 10, 2017 at 11:45 am

First I would like to say about planet fitness is it is not about your health or good being it’s about how many memberships they can get signed up! I have been a member of the Rocky Point NY 11778 Planet fitness for six years now, and had never had any staff come over to tell me I “I pick things up and put things down” so my story is as followed on August 4 around 7:20 in the morning a supposedly trainer tells me that I’m slamming the handle back on the smith machine can you please not slam the weight back, I said no problem but I also said that I was not banging the weight back, ok so not even 5 minutes goes by that here comes over to me and now gets in my face and proceeds to tell me that “they” are saying I back the weights, so I asked you are “they” so now it starts to heat up and now I start using some foul language and now here tells me that I should leave the gym, here is the problem here’s around 34 years of age and you can plainly see here is a user of growth hormones, now remember I’m 59 years old and weigh about 160, so now the discussion is in full bloom I tell him this is what it’s like to drop a weight! Now here tells me I must leave right now but stay because I feel I was not in the wrong, you come over the first time to tell me and then come back and gets in my face about it! I feel that I was slandered! By him, the manager was not in at the time so I would call her later on, but instead she called me asap when she got in proceeded to be nice and then started to rip into me cause I used foul language to her best employee so now she revokes my membership for it I contacted corp and spoke to Page about the whole story and was wondering why that morning to pick on me since I have been a good member to this club! She told me that the district manager would contact me still have not heard from anyone and I’m hearing from my peers at the club that this story is still being talk about, so to say I am very disappointed in this club and the owner of this club for not contacting me to hear the truth also they have cameras to see what took place, so all I have to say if you want fitness club or”gym” that’s not it! That’s becoming a library there is always going to be some noise when metal hits metal.


Richard August 10, 2017 at 2:04 am

Your fitness center here in Bakersfield, wonderful.The staff here are very nice and helpful. Your equipment is clean plentiful and up to date. Unfortunately I have a issue with your policy. PF has a no judgement policy that precludes common sense. Your facilities lack a weight scale.!! Over 70% of your machines ask for a weight input,but it can’t be accomplished because it is a conflict of interest toward your policy of “judgement free “.If you took a survey I’m sure a majority of member’s would want a scale,perhaps located in the locker rooms .I think many of the member’s come for several reasons and one is to loose weight.. Your policy maker’s lack common sense.


Diane July 27, 2017 at 10:44 am

The PF in Aiken, SC is very overcrowded and having equipment available has become an issue even if you do wait your turn. I go 4-5 days a week and have only an hour to hour and half to get my workout in and when it’s crowded like it’s been that just frustrates me and turns me off from PF. If there is not an expansion, in the near future I may have to look at other options in my area. I love my PF and would hate to leave.


Erika July 20, 2017 at 11:57 am

The Laveen gym is very dirty. There where two big hair balls in the locker room. The locker smelled like sweaty sock! I have pictures of the hair balls it is vey nasty !


Karolyn July 18, 2017 at 10:28 pm

Hello , I am new to the planet fitness gyms. The experience I just received today at my home planet fitness gym (Taylor ,Mi.) was very unpleasant. This is the third episode at this gym and I am hoping the franchise owner of this PF will consider seriously retraining the employees who are working there. While half way through a cardio workout on the stairmaster I was approached by a young girl who informed me that I was not allowed to wear blue Jean shorts and it was ok for today but not to wear them again. So as I looked around the gym at all the other people working out and their apparel it became apparent that this girl pick me to approach in the “non- judgement zone. So I get it, even through I’ve worn these shorts at least 10 times before without one word being said. This was clearly offensive the way this employee handled this. All of the other thing’s that need to be done at his gym, emptying the over flowing garbage cans, cleaning the ladies room with no toilet paper. She thought this would be a good idea to do while I was actually on the machine. So with that being said my work out was cut short. I went to the front desk to ask for a manager so I could get a copy of the rules again and was told no manager was available due to a shift change but if I gave her my I.D. she could provide a copy of the rules. Four employees standing around the front desk but no one was in a managerial position. So as I cut my workout short due to the disturbing treatment a female employee printed the rules and went as far as highlighting the at-will philosophy that planet fitness seems to have. I told her this was probably the 10th time I had worn these particular shorts to the gym and not one word was said to me. She clearly wanted to dismiss all other violators and offensive behaviors at the gym and just get me away from that front desk and out the door. This is just a suggestion but perhaps some customer service training would be beneficial. Wait for the customer to finish on the equipment then pull them aside in a more private setting to discuss their apparel verses approaching someone while their pushing themselves to get the maximum benefit from their workout. In addition to the lack of professionalism at this particular planet fitness, it is not uncommon for the ear buds incerts to be broke down on some for the equipment, you will see the need for this gym to be cleaned and mostly the employees just stranding around. I have also been to several other planet fitness facilities in the area and it is like night and day. Unfortunately for me the one in Taylor is the most convenient for me. I thought the owner would appreciate knowing how poorly his gym seems to be run. If it were my business I’d want to know.


tonya kirby July 18, 2017 at 5:12 pm

After 2 years of being a paying Planet Fitness member, I have just had the worse experience of trying to close my account. In order to close your account, you must go back to the specific club you joined…well, i had moved several hours away, so that was not an option.
So, when I called the club i joined…they told me that I could transfer it to a club that was close to me and THEN walk-in and cancel it.
So, I did that.
Two weeks later, I am still trying to cancel it. My membership was caught in between two accounts in the system. I was not an official member at the new club, nor was i transferred out of the system of the old. So I could not cancel.
I spoke to both Managers of both clubs… and neither of them could help me.
Today, I was newly billed, AND i was “miraculously” in the new Planet Fitness system.
And i could not get a return on my money! Unbelievable. I will try the corporate office tomorrow.


Tina Samson July 18, 2017 at 8:27 am

Hello- I belong to the North Adams Ma. Planet Fitness….The Staff is totally wonderful and professional. I have a problem with all the equipment… 1st. the treadmills make grinding noises and the rubber is stretched out.. 2nd the stationary bikes are worn out making all kinds of grinding noises and the weights need oiling the are dragging.. They are in need of bad repairs..

Thank You.


Ken July 16, 2017 at 11:36 am

July 16th 2017 10am. I have been going to planet fitness for over 3 years, it’s convenient and low cost. Now the newness of the machines has wore off. Most of them are still in good working order but there are some that needs work as well as the counter people. Today I got tired of the Smith machine dragging the counter balance chain. I have reported this for over 4 months and aging today. Most of the plate loaded machines were just that LOADED. Yes every health club has this problem, some more than others. So being old and cranky I told them about that. I was assured that it it would be addressed asap. That didn’t happen. Three people behind the counter and not one of them out on the floor. Are they told to not to go out on the floor or what?. Benches and weights everywhere except where they are supposed to be. Please train your staff and tell the customers to obey the rules.


cbates July 9, 2017 at 4:44 pm

We have only one place in town to exercise and that is at Ellsworth College. It is very expense so that leaves the community with no place to go. We need a place that we can go to that is more reasonable and believe me there are several of us old and young that need a place, that is why I am asking if you might take a look at Iowa Falls Iowa.


Freddie Keyes June 27, 2017 at 10:45 pm

Re: Sunset – Renton Plant Fitness – Personal. Trainer Chrey Grumelot

I would like to ask Plant Fitness to recognize your staff Mr Grumelot. About 2 years ago an elder woman enter your gym and due to her non-ability to stand straight and a kneel operation she was not assisted by anyone and was told to leave due to her disabilities. I had not seem her for about a year. I felt bad for her. Today, I saw her and she was using a stepper to get on the treadmill by herself, riding in 5 minutes sections, she has learn how to strengthen her body by herself and I walked over to tell her how I was proud and watching her breath life into body and how happy I was she was no longer denied access to what was her right. This lady told me Chrey could not touch her, but if he could teach her how to help herself she was welcome. Plant Fitness, you should do a story about what your employee Mr. Grumelot did for this woman. He gave life back to someone who felt the world no longer value her. Today, standing in Plant Fitness I felt her appreciation and love ❤️. I saw what it mean to love each other through your staff Chrey. This story cannot be told in words. You are so blessed to have such an employee. Other, members we tearing up and thank Chrey for his heart ❤️ and I know, you do not pay him for this type of service. Please reach out to him. He is located in Renton, Washington. Chris is the owner located on Sunset


Evonee June 19, 2017 at 12:25 pm

I just had a horrible experience today. I’m going through hard times and I called in to ask if there was any way that I could temporarily freeze my account because I cant afford the overdraft fees. Yes my account is late due to the annual fee but i cant afford to pay it today but i can soon. So the billing company was helpful kind of, told me that I had to call the club because they can only handle all of these things. So, I called the club. They pretended like they were helping, lied to me, and told me they couldn’t stop the auto-draft and that the billing company handles these things only and to call them back to take care of it. So I did just that just to be told that they lied and it wasnt true and to call back to speak to a supervisor. So far I have spoken to three different people. So I call the club back and ask for a supervisor. She asks me why, and I told her no, can I speak to a supervisor. She asks for my name. I ask for the supervisor again. She then says well I need to know your name so I can let him know who hes speaking with. I tell her my name. So she says I will let him know and he’ll be right with you. Then she hangs the phone up in my face. I call the billing company and asked for the corporates number to report this incident and she acted like she couldn’t find the number. So I looked it up and I will be calling them later today, and after I visit the club tomorrow as well.


Bill June 15, 2017 at 3:55 pm

RE: PF Boise Idaho Orchard

I have been a member since Nov 28th 2016 and recently had an a domestic accident and in may 2017 I fell backwards off a ladder 4 1/2 feet off the ground and landed flat on my back and was not able to break the fall. As you know most long lasting pain doesn’t happen immediately and can take days. Well after the fall I thought if I went into the gym and tried to lift weights it would help – well it did not as I could not on my own lay back on any bench without assist by holding on to a bar or unit to lower myself. – I had since had to have a yearly physical and my VA Doctor noticed I wasn’t sitting immediately like one would naturally. I told her what had happened and she recommended that I do not continue as it appeared that I had fractured a couple ribs and my pelvic.

First off I went to the gym weekly prior to my accident and really enjoyed the workouts – I called today to see if they would allow me to forgo the remaining months without penalty. I was told I needed a NOTE FROM MY DOCTOR as to the findings in order for them to relieve me of my obligation and if not then they would charge my credit card the amount remaining to satisfy the contract and for me to provide in my email the request to cancel and authorization. Naturally I immediately thought this was ridiculous and as the minutes wend on I was really getting pissed to say the least. I felt that maybe they were going to next ask me for a note from my Mother and I was surprised that did not happen as of yet. All the crap you have to go through to cancel is so ridiculous and I will never recommend PF to anyone and let them know my experience. I also plan on contacting the BBB of Boise and bring this to there attention.

I hope corporate will be able to credit me back the charges to end my contract and after reading all the complaints, I do not have my hopes up and what a way to treat customers this is piss poor


Norma June 26, 2017 at 5:52 pm

My husband is actually going through the SAME thing, but he actually took them the DR’s notes stating how 2 back surgeries this past year. He was told by one of the managers at our location that we would be refunded for the 10 months he wasn’t able to go BUT still was charged. Well they continued to take money out of our account after he went in and spoke with them AND cancelled. When he called today the person he spoke with said the manager no longer is there he spoke to and he never cancelled nor will they refund us the payments!! She called her regional manager supposedly and they said they couldn’t do the refund either. So to me looks like they are running a scamming business and NO matter what you do they seem to make the rules as they go and seem to be getting away with it. Now I’m going to call corporate and if need be I will get our family lawyer involved. Especially since he did everything that was asked by them and their policy but continue to withdraw a monthly payment. Hope you can get your case resolved but I think more people who are getting screwed over by Planet Fitness need to take it above the local businesses heads so they will stop with the fraudulent activity.


Delana nedler June 6, 2017 at 3:53 pm

Have been continued to get billed and money drawn out of account . Canceled in math of 2017. And apparently and conveniently camnotvfind my signature from when I went into store to csncel. Stated that I will have to come in again but will not get refunded for all transactions since march. I am seeeking left coubsel. Had witnesses the day I cancelled. Is nonsense.


Kiwanda June 6, 2017 at 5:41 am

On 6/5/17, I called and spoke to manager requesting to cancel my contract. I started my membership 3/16. So for one I fulfilled my 12 months like the contract stated. Manger told me I couldn’t cancel due to having a past due balance. I informed her that I understand that I have a past due and I will indeed settle that balance when I can but in the meanwhile so I’m not continuing to pay a monthly membership fee I want to go ahead a cancel so you all call stop debiting my account I’m not using the membership haven’t really since July consistently. She said no over the phone so I just said so I have to continue to pay for a service I’m not using just because there is a past due balance and she said yes… so I left it at that. I pulled out the contract that was emailed to me when I joined and read the contract left to right up and down back and forth.. I highlighted everything the contract stated I needed to do to cancel and stop debit on my account. I typed up my cancellation letter and my revoking their authorization to debit my account and signed and dated it as well as printed the copy of the contract on file. I took the documents to Planet Fitness and ask directly to speak to the manager Jodie she was extra friendly when she approached don’t get me wrong. So she asked how she can help me and I presented my drawn up documents to her and informed her I as canceling my contract and revoking their authorization to debit my account as of 6/5/17 she looked shocked and told me I could not do that and I stated to her as well as presented the contract that stated that I could. So of course she went back and forth with me about it all to say she’s going to go to the office and ask someone else about it. Ok I’ll wait!! She didn’t return until about 20 mins later after one of the employees went back to get her on my behalf. So as she presented her self again her entire attitude changed she kept pointing out different areas in the contract that was stating about requesting a refund or return in a prorated fee while having a past due balance. I had to keep reiterating back to the reason I was there and the rights I had to my request according to the contract in which the company you manage states. As she started to really realize that I was right she said I was committing fraud. That’s when I had to check her. I said if I was committing fraud if I walked in here and handed my key pass to be scanned will it say that my membership was active and she said well yes so that means that y’all have continued to debit my account to which my membership is still remaining active so you cannot stand there and accuse me of fraud because I am following the terms of your contract to cancel my membership and revoke your authorization to debit my account I am simply following Planet Fitnesses contract. She finally said I’m gonna just cancel your contract but I am revoking your access to ever join planet Fitness again. So because I followed the contract Jodie stated that she is banding me from ever having a membership again. So I will be reporting her. I also asked her to attach the documents i provided that were signed and dated to cancel my membership and revoke authorization to debit my account she kept refusing saying that it was not justified and it didn’t mean anything… so I document everything on the planet fitness carbon copy form that she reused the letters and then she wanted me to sign the electronic cancellation form on the electronic signature pad and I said I need to read what’s on that computer before I sign it and she refused to let me read it so I did not sign and I asked for the paper cancellation form back and documented that she refused to let me read the electronic cancellation form so I refused to sign it. At the end of all this she was really rude and disrespectful and calling me a fraud in front of her staff and customers. I will be following this up her chain of command.


Kiwanda June 6, 2017 at 5:45 am

Planet Fitness 75th Shadeland Indianapolis, IN


Noel White June 2, 2017 at 4:58 pm

I am writing in concern to my membership that is still active despite that fact that I had attempted a cancellation back in 2015. When addressing this concern to the GM, I was met with aggression, and an extremely condescending tone over the phone.
This issue does need to be addressed and resolved immediately, and I would greatly appreciate a response via the email provided.

Noel White
nwhite4work at


TD May 28, 2017 at 7:34 pm

I would love for someone from corporate office to contact me please!! Thank you


Laurie May 21, 2017 at 2:35 pm

I just wanted to make a suggestion . There is a location in west boca Florida in state road 7 , Florida that would be a perfect location for a new planet firness to open. There are many neighborhoods and businesses there. People there could use a nice, economical gym there. Just putting it out there!


Hayley Quattrociocchi May 9, 2017 at 8:41 pm


I have recently applied for the Assistant Manager position at my local PF here in GA. I hope that I get the opportunity to wow the staff and management with my years of Customer Service experience, and problem solving. No complaints. Love my gym as well as all the workers at both locations!


J williams May 9, 2017 at 12:43 pm

I am a black card member. I went to the Hillsboro, Oregon location and as I was about to walk in the door I noticed a sign……. Tanning Beds out of Order. I joined for the extras you offer for $20.00 dollars a month. I called today after being left on hold for 10 minutes and asked if the tanning beds were working and I was told yes but she couldn’t guarantee they would be later. wtf!


Sheri cortez May 2, 2017 at 10:29 pm

I am active member of planet fitness ,and today I actually went for a job interview at the gym i frequent where 1 minute into said interview I was told by the sleeved out (tattooed) manager that i could not be enployed by planet fitness because of the small tasteful neck tatoo that i have . Corporate policy ,really ? How very discriminative of planet fitness corporation. Especially when the manager relaying it to me had borh arms completly co vered in tattoo’s . I will admit in fairness that as we discussed things on a bit I could not be hired for a second reason which is that I have a felony on record ,but it is also a shame that after someone has paid their debt to society that so many places refuse to give a person a chance . I would like you to know that I would have been a great asset to your company regardless of my past or a tattoo on my body ,and it is your loss not at all mine . I certainly will not be renewing membership when my year is up ,which is sad because I really like the location and the people working there are truly nice friendly and helpful . So hard to find that . Thank you for judging me planet fitness when you don’t even know me .


William April 23, 2017 at 4:13 pm

I enjoy pkanet fitness , but i have recently encountered some ” ghetto thugs” at my location that were cursing and just acting like clowns. I brought it to the attention of the manager and was confronted by these thugs at the location on the same day. They were trying to intimidate and harrass me by talking loud and aggressively, getting in my face, and just causing a scene at the front. Unfortunately this behavior is being tolerated, as these individuals are still members and nothing has been done to them for thus behavior. I encourage all who have real issues with their facility to address any issues immediately with managment, because everyone has the right to workout in an intimidation free and profanity free gym.


THOMAS LAPP July 9, 2017 at 8:14 pm

I have or had a black card membership….I go to Bayonne N.J……The smith machine was very dry….Made odd noises….A young man from the Planet Fitness….Berates me …Tells me stop making noises or i am out….I did not like his attitude and let him no it….Guess what ….Membership terminated…..I live in Staten Island….Next day go to workout…..Membership terminated from all Planets…..That is not right….No hearing…..No body will listen to my side of the story…Not right……


THOMAS LAPP July 29, 2017 at 8:22 am

I would like to know when i can re join Planet Fitness Black Card…People have a bad day…..


Anthony Lombardo April 4, 2017 at 5:54 pm

I was not the first GM to be let go.recently another GM was let go and was in a very similar situation lack of training. The little staff I.had and others I have spoke to.are miserable this is.across.the board with PFMICHIGAN these.ownsers.have it’s to late but I.dnt want the “next man up” to get screwed over because I know.i.was.not previously warned.of.any of.these.problems


Anthony Lombardo April 4, 2017 at 5:48 pm

I was brought aboard as new GM in late February. I was given two days worth of training and that is is all. On top of new myself my RM was brand new. I was SEVERELY understaffed I should.have had.four.overnight associates I had one I should have had an assistant and a.shift.lead I had none iall responsibilities me. My evenings consisted of.myself and one other.emoyee that seen anywhere.from 1500-1800 usage numbers.daily I reached out several even from.the owners and was.ignored my Internet would.crash almost daily and the amount.of.member.complaints I.would.receive.were.inconceivalble yet not even a discussion I was completely ignored I beleive investigated for the.poor.treatment of.their.staff PFMICHIGAN group I was for social media.wrong? Yes I.admit fault but I lost patience.and made a mistake. I have never been so poorly treated in my entire life honestly taking a position with planet Fitness is.the.worst.decion I have ever.made


Dania Ingram March 29, 2017 at 10:11 pm

my worst experience in this gym I was discriminating and abused by the power of a manager, my membership was terminated by a misunderstanding and abuse of a manager power the locación of this Planet fitness is Staten Island Ny forest ave,I feel the manager is unprofessional. I ask to the Corporation for planet fitness take acción in this issue. sign Dania Ingram.


Aimee Kaduscwicz March 28, 2017 at 1:04 pm

I am a Black Card Member at the PF location in Broken Arrow, OK. I have been a member for years, and just recently upgraded to a Black Card. I have had, now, several encounters with the manger of this location when she has been inattentive, unprofessional, and rude. This escalated into a verbal confrontation on March 20, 2017, which was utterly and completely uncalled for. Shecwss totally out of line. When I informed her that I would be contacting her superior, she blew me off, as if it didn’t matter. Long story short, here we are, 8 days later, multiple phone calks and emails to the customer call center, and still no resolution. I will NOT let this go until I get a reply, snd sn apology from the company. I am heartily disappointed at your apparent lack of consideration toward your members, as is evidenced by my experience andvtge other posts on here. Unless you’d be OK with a class action law suit, I suggest you sit up, pay attention and respondcwhen your members are unhappy!


david gledhill March 27, 2017 at 12:15 pm

mr chris rondeau
mike grondhl
marc grondhl
my grandson steven tague is a manager at the upper darby,pa gym at 830 n state rd.
he has worked for you for six years.he has been manager of the month a few times. his
work record is great. long story short he has been fired.his boss called him and fired him
in 30 warnings,no prior problems.someone sent him an offensive post on facebook
on his own time.p.s. dan horan who was one of the first people to bring planet fitness to pa is steves uncle. hopefuly you will address this wrong.thank you
david gledhill


Tonya March 19, 2017 at 1:24 am

I am extremely dissatisfied with the service I have received at this club. I have attempted to cancel my membership several times as well as requested the club manager and the district manager to contact me via telephone or email and I have never received a phone call nor have I gotten any type of correspondence through​regular mail or email. I have called countless times only to be hung up on, put on hold over 30 minutes, the staff I have spoke to have been extremely rude and at one point I was even laughed at and put on hold again after demanding to speak with the club manger. I was never given a manager name or phone number and at different times I have gone there in person and asked to speak with a manager and was always told he is either unavailable or not in. I started my contact in December of 2016 and from the moment I started I have had nothing but issues. I will be hiring an attorney if I do not speak with someone about this. I feel as if I have been mistreated the entire time of attempting to cancel my contract. I have gone to the club and was told if I did not pay the cancellation fee at the time of cancellation that I would not be able to cancel this contract, the same employee also told me in an extremely arrogant way that if I placed stop payment and the club didn’t get it’s money my credit would be ruined. I have also contacted other clubs and was told that I would have to speak to my home club manager and they were not able to give any information out regarding a district manager and the clubs are individually owned so they could not assist my in any way but I was more than welcome to join that club. I have placed a stop pay order on my bank account and I demand a cancellation on the account. Please contact me IMMEDIATELY!!!!
I have told every single person I come in contact regarding personal fitness and exercise about the service I have received. I would never recommend Planet Fitness to anyone furthermore I feel intimidated to go to another gym because I have had such a horrible experience here.


Amanda March 1, 2017 at 1:47 am

i quit the gym today:
however in the last week and a half I’ve encountered a lot of issues that I’ve tried resolving by what I thought was right-going to the manager. It was apparent I was under-trained; and possibly apparent that I was having a hard time. But in the last week and a half: I’ve been talked down to for not knowing what to do, pushed & spoken wrongly too in front of customers, ignored by employee, pushed aside (literally) multiple times by employee, saw employee do tons of wrong things (I.e let a girl today tan for twice the amount of time allowed), I’ve had employees say rude things about my family, I’ve been constantly on edge from said employee. And frankly, been scared as he** to come forward about any of this, because I was past-tense threatened that id be fired from said employee, I was left alone the 2nd day I worked there for most of the time because said employees were outside smoking, and chastised for the what I eat/don’t eat EVERYDAY, said employee takes tons of drinks from cooler w/o paying for it, constantly talks bad about everyone, is aggressive towards me and I’m starting to not feel safe. crying in the bathroom-or when I get home just tells me I need a change. Again-I liked the work & I think it was a perfect job for me & my family. But because of these things I can no longer do it. I tried to push through-to ignore employee; but that doesn’t work 100% when I wasn’t trained 100% & employee continues to put me down, talk badly of significant others, and be 100% passive aggressive, rude, and have friends come in to break rules, as well as be confrontational to me. I thought planet fitness was a great place, a good corporation but in a short amount of time I learned otherwise. Wish you two the best as well as a few others & I hope things get better. This is the only solution I can think of & I’m very sorry I couldn’t stick it out. Be aware of these issues with other employees because I know 100% that’s why there’s such a bad turnover rate at this location. My husband, Matt will be picking up my check on Friday for me: or i can send you my address for mail.


Donald Carmichael February 22, 2017 at 12:39 am

No complaint yet. Just getting ready to join. Being 76 and retired I was hoping Planet Fitness was participating in Blue Cross Blue Shield’s Silver & Fit program like others in the area.

I understand Silver & Fit corporation has sent you some paperwork to sign up. I hope you can do it soon. I am wanting to join the gym in Cornelius, NC.

Thank you,
Donald Brent Carmichael
Davidson, NC 28036
704 763 XXXX


JEANNE HOLTZ February 4, 2017 at 10:45 am



JEANNE HOLTZ February 4, 2017 at 10:37 am



Lanai L January 21, 2017 at 7:02 pm

I joined planet fitness in 2016, and canceled my membership in June 2016 of which I submitted in writing, in person at one of your locations. You all stopped drafting my account for $21.90, but in November 2016, you begin to draft my account again. You have now taken 3 non-authorized payments from account. My bank and I have caught this fraud, and since your establishment is unwilling to cease and desist, I have contacted my attorney.


Lee Komen in January 10, 2017 at 1:49 pm

I joined planet fitness in January 2016 but went for a month I cancelled my membership in June of 2016 but you are still taking money from my account this is robbery I can’t afford the $20 a month plus late fees I would like if you stop taking money out and request a refund


NH January 7, 2017 at 4:43 pm

Re: Concord, Calif Planet Fitness
Attn.: Corp Offices, CEO


My wife has been a member of planet fitness in Concord, CA off Port Chicago Hwy since they opened. Over time, your facility is becoming less attractive, and frankly, Ghetto. I have gone there as a guest and enjoyed the facility myself in the past, however, apparently you are (not) selective in whom you are hiring.

Today (Jan 7, 2017 @ approx noon) my wife went to the facility as she does daily. On this day you had new employees working and upon entering the facility, they had on one monitor…. street fighting (like you see in the Ghetto’s). The staff was apparently enjoying watching the thugs fighting in the street – like you see posted on YouTube or FaceBook. The next thing was one of the tv channels was not tuned to the normal news channel…. it was changed and airing “dog fighting” between animals. In California, dog fighting is illegal, but to broadcast it on the monitors for everyone too see is completely rude and showing poor judgment.

It also shows me the mentality of the employees you have hired. Someone enjoying street fighting and dog fighting has some serious mental issues. I am shocked you would hire these “ghetto” type people; it does not speak well of your facility anymore.
The wife also too some pics on her cell phone to prove what was being played in public view.

Another thought too, perhaps if your staff paid more attention to cleaning the bathrooms and equipment vs watching street fighting and dog fights, and paid more attention to its customers…. who know, you might get more enrollment. I am upset and offended by your staff’s enjoyment of this crap….

They should be fired !!!!!!!!!!!


Mary Ellen Britt October 14, 2016 at 3:38 pm

Planet Fitness Corporate Offices & Headquarters
26 Fox Run Road, Room 114
Newington, NH 03801

Re: Membership for Matthew Britt at the Planet Fitness on 14444 Beach Blvd., Jacksonville, Fl 32250

Mr. Chris Rondeau,

Regarding the above mentioned membership for Matthew, I have been paying the monthly fee for him while he was home from college over the summer. He signed up in May and returned to school in August. His membership was a month-to-month at $15 per month with no penalty fee upon cancellation.

My question is how does a $15 a month, no penalties for cancelling turn into $161.38 for a 4 month membership? I have included the charges below. Why would I be charged a yearly membership fee of $41.73 if Matthew was not a yearly member? We were also charged for September because I wasn’t able to get the signed document in on time. Matthew was back in school in Tallahassee by the end of August. If I wanted to pay $40 + per month fee, I would have joined the YMCA for the entire family.

I don’t understand your marketing and certainly don’t understand why I paid $161.38 for a 4 month membership. I would greatly appreciate a refund of the “yearly” fee of $41.73 and the September charge of $16.05 totaling $57.78.

Thank you,

Mary Ellen Britt
Jacksonville Beach, FL 32250


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