Petsense Corporate Office - Corporate Office HQ

Petsense Corporate Office

How would you rate your experience with Petsense ?

[Total: 23    Average: 1.7/5]

Petsense Corporate Office Address

Petsense, Inc.
14301 North 87th Street Suite 203
Scottsdale, Arizona 85260

Contact Petsense

Phone Number: (480) 663-9300
Fax Number:
Website: http://petsenseonline.com/
Email: Email Petsense

Petsense Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Petsense Executives

CEO: Bob Angstead
CFO: Pat Anderson
COO: Steve Neibergall

Petsense History

Petsense was founded in 2005 in Castlerock, Colorado, by the founder of Petsmart, Jim Dougherty. The company currently has 120 stores across the US, with plans to open 5 more locations in 2016.

Petsense does not sell puppy mill dogs or cats, but works in cooperation with shelters and rescue centers to provide adoptions for homeless pets.  The company also focuses on premium pet foods and pet accessories to ensure the health of America’s pets.

Most Petsense locations offer grooming and on site vet clinics for vaccinations and sterilization of family pets in a safe, clean environment.

Petsense FAQs

Question 1: What is the phone number for Petsense?
Answer 1: The phone number for Petsense is (480) 663-9300.

Question 2: Who is the CEO of Petsense?
Answer 2: The CEO of Petsense is Bob Angstead.

Question 3: Who founded Petsense?
Answer 3: Petsense was founded by in .

{ 20 comments… read them below or add one }

Raymond Gegner July 12, 2018 at 6:47 pm

I was a loyal customer at Petsense in Savannah, TN for last 2 years and now that I get help from canidae in the way of coupons, they are saying I am giving them fraudulent coupons and they can no longer except them. Now these coupons come to me from Canidae directly to help me out since I am on limited income. I would like someone from headquarters to contact me via my email since I can not get anyone to answer when I call. I would like to know why you think my coupons are fraudulent from Canidae when they are sent to me from the company??

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Diane June 29, 2018 at 11:42 am

How would I rate my experience with Petsense ? A negative 20 on a scale of 1 to 5!! I took my fur baby into the Orangeburg, SC store. I specifically told them NOT to cut his tail, and guess what? they cut off half his tail off. When I spoke up about what was done I was called a liar. This is the third time in a row they’ve cut his tail against my instructions & wishes!!!! If you live in Orangeburg, SC don’t and I repeat DON’T take your fur baby to Petsense locted at 2386 Chestnut NE

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Linda June 14, 2018 at 12:41 am

Bad service Crossville, TN location!

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Linda June 14, 2018 at 12:35 am

Took my beautiful Cavashan dog to be groomed. Was shaved down to skin all over except for end of tail. Looks like a bald prairie dog. Looks abusive. Will never go back! Will never recommend to anyone, but quite the opposite!! Was quoted $49.00 + tax, was charged $60.00 plus. When I questioned they said had to keep the lights on. Big mistake and I will never let them touch my sweet dog again!!

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Tommie Hannah June 6, 2018 at 5:15 pm

Just had my two dogs get a bath ar your Bainbridge ga location. Total price was suppose to be $20. Price was confirmed by manager on phone and at drop off. I was charged $61.00. Employees were were not very nice when I questioned the price. When I asked for the manager they were not very nice and refused to give me his phone number. I then asked where the HQ was they said they did not know. Rude and nasty. Suspect price of the day changes daily depending who’s working. Would like my 41.00 refund. Will spend it at Petsmart. This may be why your store is almost always empty.

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Roxanne Shattuck March 20, 2018 at 10:38 am

Your location in cedar city utah has a manager named Brandi who has our missing cat for adoption refused to letus adopt him but tried to trick us into leaving to get a money order so they could close before we came back and leave. She got my 5 yr old excited when she said she would make the adoption happen, my little girl finally got her kitty back, but the manager insisted we put the cat in the cage so we could hurry the paperwork up. Then locked the cage and told me she wouldnt allow the adoption because I had other cats( which my cat that was in your facility grew up with). That he had to be an only cat in the house and refsed to adopt him to me. Its my cat! The other employee told me that by law animal control can pick up cat on the street because its illegal to have cats outside so by law that cat was no longer mine.. She tricked us into putting the cat i the cage just to lock it and kick us out of the store, after telling my 5 yr old she could take her kitty home. She did thisevenwithmy daughter crying out of happiness telling her the story how he dissapearred and how happy she was to find him. Someone this shady and heartless shouldnt be incharge of animal adoption.!! This is a serious lawsuit and I want my family member back! Something stinks at this store location!!

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Deborah Pouncey March 10, 2018 at 4:40 pm

Went to the Grand Opening of the Gulf Breeze, Fl location. As we were shopping, the manager walked down the isle and said hello and started telling us the history of the Company. He talked for about 5 minutes, continuously. I didn’t want to be rude so I just let him talk but I really just wanted to shop and do other things. He then proceeded to argue with me about what I should feed my dog and was really kind of nasty. I won’t go back. That was just ridiculous. Get a new manager before this one runs everyone off!

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Nancy March 5, 2018 at 12:22 pm

I have been a loyal customer ever since Petsence opened her in Pine Bluff, AR( about 10 years or so) But that all changed in one day. I made a grooming appointment for my dog as I always do. I always make the appointment for as early as possible, due to I do NOT like to leave my dogs down there in a cage!!!!!!
The appointment was at 10:00am. My husband dropped off the dog at 10:00am. I called at 2:00pm, and was told but the assistant in grooming that she was pretty sure my dog had been bathed, but they had had a lot of walk-ins, and they were calling folks as their dogs got ready.
I called back at 4:30pm, and spoke with Lee (who told me he was the store manager?????). After explaining my story; he went to check on my dog. He came back to tell me that my dog was next to be clipped, that he had been bathed. IT HAD BEEN six and half hours!!!!!!! I told him not to touch my dog. I was on the way to pick him up.
When, I arrived the groomer was in tears talking to someone on the phone, saying I am doing the best I can. When she hung up, I added which is not good enough. She stated” I have not been on break all day, I have had to stop to put on nail tips, etc. (walk-ins) and answer the telephone. I stated, well you need to learn to say “NO”, the walk-ins have not been loyal customers with appointments!!!!!!!!!!! Give me my dog, who was still wet, so they lied when I called at 2:00pm and they told me he had been bathed. I left with my dog and will not be back. I told them I used to recommend the place, but not now. I WOULD NOT RECOMMEND PETSENCE TO SOMEBODY WHO I HATED.

I could not get anybody to answer the telephone at Corp Office -480-663-9300, so I called the local one to speak with MS Ann, the manager, who will not be in until 11:30am. I called around 10:00am. I told my story to whoever opened the store on today’s date. She told me Ms. Ann would call me. Meantime, she called back and stated that the book showed Larry’s appointment was at 2:00pm. NO, I was told 10:00am. I would not have made the appointment for 2:00pm. As I stated earlier I ALWAYS make my appointments for as early as possible.

NOT HAPPY IN PINE BLUFF< AND WILL NOT BE BACK OR RECOMMEND PETSENCE TO ANYONE

NOT BEING ABLE TO CONTACT THE COPP OFFICE BY PHONE, SHOULD HAVE BEEN A SIGN> TOO MANY COMPLIANTS TO BE REACHABLE

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Tammy Robinson March 5, 2018 at 1:06 pm

The phone number is valid as of this morning. Try it again.

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Nancy March 5, 2018 at 3:00 pm

The number works, but you never get a freaking person to speak to——–
general info dial 1
accounting dial 2
operations dial 3
dial by name dial 7
leave a general message dial 8
If you dial 2 or 3 it rings and rings until it says the person you are trying to reach is not available-and not voice mail set up.

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Shannon Heiserman December 14, 2017 at 2:29 pm

I need Y’all to call me ASAP about a manager at petsense in Hopkinsville Ky. my number is 270484XXXX. Thanks so much

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Debra Reeves November 13, 2017 at 11:38 am

Been taking my dog to mt.airy petsence for 5years
now had good service until 11_ 12. Very rude groomer. Was very hateful and disrespectful and I believe intentional. Your best employee is Shannon she is always understanding and nice.
Never rude.

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Mary K Leach November 3, 2017 at 12:44 pm

I went to your store in Elizabethton, TN. I had my puppy pitbull/Australian mix Panda… I bought flea shampoo, soft treats and two All Natural Chew chicken claws and 1 All Natural Chew Turkey claw .. The lady who took care of us knew the chicken claws were for my puppy . She laughed at our puppy enjoying it… Upon leaving the store our Panda started choking she could not get the piece out her throat I tried to get it out and struggled as it was stuck her lips turned blue she struggle for air an stopped breathing I was able to remove the piece and start CPR. I was able to resuscitate Panda after making sure she was breathing and responding I called the store… I was transferred to I assume a manager … I told her what happened … her response ” I don’t know what to tell you . It’s not our product” I responded with “Its a choking hazard my dog almost died.” Her response ” Not our product, not really our problem” . I said “your employee knew it was for a puppy and still sold it … You shouldn’t sell it for small breeds and puppies if it’s a choking hazard..” Her response ” Like I said it’s not our product , not our problem..” And hung up on me…. I will never purchase from your company again.. Due to your company’s employees not caring yalls product ( you sell it so your company endorses it) almost killed my puppy…

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Donna Nolen September 20, 2017 at 1:56 pm

I have been shopping in your store since you opened in my small town of Gun Barrel City Texas. I receive coupons in the mail and I always use them until this week the coupon expired September 17th of 2017 I did not receive the coupon until September 19th 2017. I contacted the local store to see if they would still honor the coupon they said no there is nothing they can do I need to contact corporate. They informed me to look up your phone number on the internet I cannot get a person to talk to this is why I am sending an email please respond

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Kiki September 17, 2017 at 9:04 pm

I need to someone to please email me so that I can give you all my number to call me. I recently went into one of your stores. It is in Opelousas, Louisiana. There was a lady named Christina that worked there for a couple of weeks. I called the store to see if they carried Merrick puppy sweet potatoe formula. She stated to me that they don but they have another Merrick puppy formula that is a little less expensive. She stated that it has the same ingredients as the merrick puppy sweet potato. It is the merrick while farms. She also stated that I would not have to transition him because they are both merrick puppy. I asked her if she was sure she dates yes. I have it to my 11 week old golden doodle that evening due to this lady saying I did not need to transition him. He got sick that night and began to vomit and have diarrhea. I then assumed it was from the food. He had to be admitted for about 4 days because he was gravely ill which cost me about 650.00. They could not figure out what was wrong with him. He developed bowel obstruction due to an abrupt food change all because this lady gave me the wrong information. He is still very ill and will have to have surgery which will cost about 1000.00 or so. I also called merrick to let them know what happened. They stated that the two foods are different and should be transitioned to and that the ingredients are not all the same. My point is that Petsense has hired someone that is not knowledgeable of their products. I am thinking about contacting an attorney in regards to this matter.

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Sheila Davis August 19, 2017 at 11:41 pm

davissheila504 at yahoo.com I was in your store Brandon Mississippi today to take 2 Shih-Tzu dogs to get groomed l want them to have good haircut An just cleaned up well I got home an looked at them well all I can see trim around the face on 1 not so much on 2 an santitary I think my be paws some but going then An charge me 37.50 for both an I am just very unhappy I left home to get the groomed to me means a hair cut a good one an they came home almost as much as they had when we left to go to Petsense All she had to do is tell me she couldn’t handle them an I would have taken them to my regular groom thought I would give you a chance not again

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Victoria Arico August 11, 2017 at 1:02 pm

I would like to take to someone , a real person about by encounter at a petsense store in my area. 860-887-XXXX

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Kathy Osborne June 27, 2017 at 8:36 am

I had to leave my job due to an illness. I was the assistant manager at store 215. They are now refusing to pay me my PTO that I earned while working there. I worked 90 plus hours on occasion and doubles with no break I worked hard for the company. They base their company on integrity but yet they don’t follow their wow service. I just want whats fair and what’s owed to me.

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Lisa Johnson January 27, 2017 at 2:44 pm

I am trying to complete a Past Employment Verification for someone that worked in the Tahlequah, OK location. I have sent it twice to Human Resources – store.217 at petsensellc.com but there has not been a response. Can you please forward a correct fax number or email address for me to send this request? Your help is greatly appreciated. Thank you.

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Kelly Evans November 5, 2016 at 8:19 pm

To: Bob Angstead
To: Pat Anderson
To: Steve Neibergall

I am writing to advise you all of an employee who has gone above and beyond what is necessary to do her job. She is at the store, showing a friendly face to all and familiarizes herself with everyone in order to do her job and help the animals in our community. We have a small rescue group and spend a lot of time in your store just trying to do the best to help the animals in our community. Miss Anna Harris has went out of her way time and time again to help our group and help our community. She is not only an asset to the animals, she ihas been such a blessing to us,not only meeting the goal that was set, but exceeding the goal in the store fund raiser that was set. I wasn’t sure who to address this to, but wanted to let someone know how we appreciated her, and valued her.
Sincerely,
Kelly Evans
President Catoosa Citizens For Animal Care

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