PetLand Corporate Office - Corporate Office HQ

PetLand Corporate Office

How would you rate your experience with Petland ?

[Total: 18    Average: 2/5]

Petland Corporate Office Address

250 Riverside Street
Chillicothe, Ohio 45601

Contact Petland

Phone Number: (740) 775-2464
Fax Number:
Email: Email Petland

Petland Facts

Date Founded:
Founding Location:
Number of Employees:

Petland Executives

CEO: Joe Watson
CFO: Bob Doerksen
COO: Steve Huggins

Petland History

Petland was founded in Ohio by Ed Kunzelman in 1967. Today, the company has more than 250 stores in the U.S., Mexico, Japan, Canada, and South Africa. Petland has been valued at $50 million and has revenue in the U.S. , on average, of $3 million.

Petland is different from other pet stores as they do not sell “puppy mill” dogs or cats. The company works together with local shelters and rescue centers for the adoption of dogs, cats, and other rescued animals. Under the “Adopt-A-Pet” program, which Petland initiated in 1998, the company says that hundreds of thousands of animals have been adopted into permanent, loving homes. All adopted animals are spayed or neutered and some locations offer micro-chipping as an extra safety measure.


Petland FAQs

Question 1: What is the phone number for Petland?
Answer 1: The phone number for Petland is (740) 775-2464.

Question 2: Who is the CEO of Petland?
Answer 2: The CEO of Petland is Joe Watson.

Question 3: Who founded Petland?
Answer 3: Petland was founded by in .

{ 12 comments… read them below or add one }

Autumn moyer July 4, 2019 at 10:55 am

I work at petland lancaster and was wondering if next fourth of July we can take a couple dogs and walk in the parade? I think it would help with business also pass out cards .


Valerie wood June 10, 2019 at 11:44 am

I visited the Dunwoody store. It was awful. The pets were dirty and the store was smelly. The store should be closed.


Elyse February 11, 2019 at 4:19 pm

I purchased my Pomsky on 10/10/17, I filled out all the finance paperwork and yet JOHN the employee assisting us put everything under my moms name and didn’t let us see the paperwork until 4 hours later when we were walking out the door and as they walked my mother out they had me FORGE her signature on the paper work as they turned the pages without letting me first read what I was signing. Turns out for a puppy that costs $2800 in which we made a $300 payment in store they now want us to pay $8100. Which is OUTRAGEOUS! I have continuously tried to call and speak to someone and no one knows anything going on. When I called to ask about pricing on food they couldn’t even give me an amount and told me because I was speaking to corporate they aren’t sure how much items in the store cost. How can that be? I have since stopped feeding her the food that they told me I had to keep her on because it is meant for tiny dogs and the “small breed” I got from them is 30 lbs and by far not tiny or small. Everything they told me, was just a sales tactic and chock full of lies. I love this dog more than anything, she makes me very happy, but I still don’t believe that someone could charge that much interest on a dog.


jennifer May 21, 2019 at 2:56 pm

I am dealing with the same issue right now , only difference on my part is on the 3000 loan that I took out, I never seen or signed any paperwork on it, well after a year of making 2 payments a month I looked into it because it should have been paid off or very close to it, well come to find out that AN EMPLOYEE forged my husbands name on the loan for 146% interest rate. I am furious and keep getting the run around too


Allie Kordick January 31, 2018 at 11:51 am

I brought my boston terrier home on 8/3/17 and for 5 months she had constantly been in and out of the vet for gestational issues and her leg being broken.

on 1/26/18 I had to put her down because she was so sick and her neurological deficits made it near impossible for to her even survive. My family had her for 5 months.. and my children and devastated.. I asked pet solutions, and petland to please help me and remove the financing that was left to be paid for her, since my children and I are already experiencing emotional distress from this. she was only 7 months old..

NO ONE at petland or pet solutions offered to help me. they offered a “replacement pet”, which is absolutely repulsive, and the owner of the location I went to, Carol, took my situation as a joke. No sympathy, nothing.

this company is horrible, and someone needs to stop this from happening. I refuse to continue to pay for my puppy that had to be put down because petland LIED about her health from the beginning. I am pursuing further actions on this.



R. Silverberg April 5, 2018 at 2:07 pm

My son purchased a Siberian Huskyfrom Petland 3 years ago in Orlando. In the 2nd year the dog developed a horrible choking and coughing sound. The vet called it Chyle—This is where fluids build up in the lungs—Fluid had to be removed constantly to help him breathe. We finally brought him to our home further south and took him to an expert vet who knows about this. We went through with surgery and a left lung was removed —they felt he might have a chance to survive—Long story short, we lost the husky last week due to the same problem on the other lung—he died In our home last Friday morning—-it has cost us close to $20,000.
Petland, you are supposed to live up to your promises when you sell someone a pet!!!!
You sold our son a pup who had congenital
issues and told our son he was a healthy pup!!
We are beyond devastated !!
The pup initially cost my son over $2,000 and was also told he was a mini!!
I have pictures of him—he was enormous!!!
So, you lied about everything, and my son has spent his life savings on a companion he thought would be with him for many years—
Just 3!!!! I am also out of thousands due to this
Another thing you did to my son—when he first bought his husky, you were sending the monthly payment bills to the wrong address . My son kept requesting them to be sent to the correct address— One or 2 months later, he discovers you put him in collection—we had to fight Tooth and Nail for that mistake to be removed!!
You are a terrible company!!
No one deserves to suffer the way my son has over this amazing dog who we grew to love so
I have all the paperwork to show from his purchase to all the medical issues and costs!!
I think my son deserves to be reimbursed for his loss
Not shame on you!!!
Triple shame on you for the years of hell that poor dog went through and now for my son having to grieve over this!!!


Wendy L Smith January 3, 2018 at 12:52 pm

I bought a sick puppy from your novi store and i’m getting the run around trying to get him some help. is this normal for you to take my money and blow me off i would love someone to call me and assists me in getting help for my puppy before he dies 734-368-XXXXX


Margaret Richards December 14, 2017 at 5:18 pm

My husband and I purchased an adorable Shih Tzu puppy from the Dunwoody, GA Petland. Shortly after getting home that same day we realized the puppy had a severe case of kennel cough. There was NO conversation between us and the sales associate that the puppy was being treated with medication. This location knowingly sold us an unhealthy puppy. The manager of the location just reads from a script about their policies and assumes NO responsibility for selling an unhealthy puppy. We will be filing a formal complaint with the Office of Attorney General, Bureau of Consumer Affairs. The consumer needs to be made aware of these fraudulent business practices. We have also contacted our local TV channels to expose this location.


LUIS BRACETTY-CRUZ September 16, 2017 at 3:23 pm


We had purchase a Blue & Gold Macaw Apollo in 2015 and he pass away with Proventricular Dilation Disease (Macaw wasting disease) in December 2016. We waiting until we was ready to purchase an other Macaw. We paid over $3200 for a male Scarlet in July 2017 and found out it was female, we been told by Sid the manager that they was going to get a few in for us but it’s going on 3 month and since we already paid for the macaw that there was no urgency on assist us in getting a male macaw for our macaw we already have at home. We also been waiting over a month for DNA results on 2 Sun conure, we have DNA done for a few of our birds there and it only took about 7 to 9 days for the result. We call every weekend and talk to Sid again and they still don not have the results, or they will call us soon with an update and we never receive any update from petland. Can you please shine some light on whats is going on.

Thank you

Luis Bracetty-Cruz
Home # 675-402-XXXXX
Cell# 404-452-XXXXX


Larry Boyd March 15, 2017 at 9:32 pm

Joplin Store Experience:

I have recently purchase two Russian Dwarf Hamsters. The purchase for the Hamsters are for a school elective project. The first Hamster became very ill after a couple of weeks and seemed to be dying. We gifted the Hamster to one of my daughters project team members and the hamster is still alive today.
At this point, I took my daughter and another team member to purchase another Hamster to complete the project. This is the 3rd child that taken this elective class project at the local high school. When we went to the store to select the second Hamster, I thought it was very odd that the clerk offered to sell me insurance in case the hamster dies. At no time until today was it explained that I had to purchase “vitamins” and by doing so I would have “7” days coverage. My total purchase for the second Hamster was $89.66 which included the accessories of Cage, Bedding, Exercise Ball, Super Pet Natural Tree Stump, Critter Trail Quick Clean not to mention, my ex wife went back to the store and purchased approximately $40.00 dollars more additional items
What is the life time value of a customer for you.

I have been in business for many companies especially in the retail sector. From Private grocery stores to working with fortune 500 retailers. Since leaving the retail industry, I have working in media for the last 17 years. As your customer for many years from buying accessories, toys, puppies, rabbits and food for all pets, I have never been treated in the manner when addressing your management or ownership in the manner I was treated. Very unprofessional.

I spoke with the “on duty manager” who name escapes me. She told me there was nothing I could do. I asked her for a corporate number, she said there wasn’t a corporate customer service number, said that there wasn’t a corporate headquarters. This store is individually owned and that is what it is “HUN” Nothing we can do for you. You didn’t by the vitamins so it is just your hard luck, “HUN”. I explained that the clerk did not clarify the terms and conditions for the insurance in regard that it was a purchase of vitamins to get “7 days of coverage “. Once again, “HUN” that is not our problem! “HUN” you should have bought the vitamins. That was never mentioned by the clerk that sold me the Hamster. Well the Hamster died approximately 80 hours later.

At this point, the “Manager on duty” said that there is nothing I can do for you “HUN.” I asked to speak to the “owner” of the store. Night Manager, Well “HUN” she is not here. I asked her for the contact information for the owner. “HUN” I can not give you that number, I gave my number to the “manager on duty and asked her to have the manager call me, then she said that Oh, “HUN” my owner just texted me and said that she is coming into the store and I will have her call you “HUN.”

Needless to say, I never received a call. I called back and the “night manager” was to busy to come to the phone. I young lady that was off the clock took the call and said that everyone there was busy and she just took the call but was off work. I guess working off the clock. I asked the girl to put the night manger on the phone and she said she was busy selling a dog. I told her to put me on hold and I would wait. When the night manager finally got to the phone, she expressed her “HUN” comment again, and I told her not to address me any more with the “HUN” that it was unprofessional. Then she proceeded to continue to inform me that she did not mislead me about the owner nor the fact that corporate did not exist. I have still not received a phone call.

I was not being unreasonable and as a customer I am not happy. At the time of my call, I was only seeking to be refunded for the animal only. Now, I want to be reimbursed for my entire purchase of $89.66 for the Hamster and the accessories that I purchased showing on my reciept. The fact that I bought a second Hamster from you was even a testament to me being a loyal customer even after the first Hamster nearly died. I strongly suggest that training for your “store” personnel be reviewed. This is a reflection of the “brand of Petland” and I do understand that the brand is only as strong as the weakest link. I would look hard at the operator that you have in the Joplin Missouri location. I look forward to your response and action that you will take to correct this injustice. It is quite apparent that quality of the animals that Petland is selling has defects or diseased.
1-417-825-XXXXX is my cell phone number.


Joy July 15, 2016 at 1:38 pm

My husband and I purchased a puppy from petland and it was fine in the store. Very pleasant and calm. They explained the return policy that it had to be within 48 hours and you would receive half back. Well we got the dog home and it bit our 9 month old out of no where! We decided that we couldn’t take a chance with that happening again, so I called petland. The manager said to bring the dog back and he would have the paper work pulled and it would be quick and easy. We drove from Arlington to Dallas and when my husband took the dog in the manager already had an attitude and took the dog from him and took it in the back. He then refused to refund us our money and called the police on my husband when he demanded to speak with someone else. They not only took our dog but took our money as well! I filed a claim with corporate and someone was suppose to return my call within 24 to 48 hours to settle this issue and no one will answer when I call. It’s a shame that pet land steals from their customers and the main guys won’t even clean up the problem!


Munib July 14, 2016 at 2:58 am

I bought the glofish and right next day fish die in my tank while other fishes was just fine i took the dead fish back to petland with water sample ..employee claimed the water is not good so tell me to buy prime water conditioner and bring back next day after 3 days later i went back with water sample again employee tried to sell me diffirent product again.. I said i am not gonna buy any more product because my water is good same water sample i took to petsmart they check it everything was just fine…petland manager ( white female ) was so rude and refused to exchange or refund …this broadway branch in tyler tx manager full of lies and try to sell there products by laying …i need my money back ..thanks


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