Penn Station Subs Corporate Office - Corporate Office HQ

Penn Station Subs Corporate Office

How would you rate your experience with Penn Station Subs ?

[Total: 13    Average: 1.2/5]

Penn Station Subs Corporate Office Address

Penn Station, Inc.
1226 Us Route 50
Milford, Ohio 45150

Contact Penn Station Subs

Phone Number: (513) 474-5957
Fax Number: (513) 474-7116
Website: http://www.penn-station.com/
Email: Email Penn Station Subs

Penn Station Subs Facts

Founder: Jeff Osterfeld
Date Founded: 1983
Founding Location: Cincinnati, Ohio
Number of Employees: 5000

Penn Station Subs Executives

CEO: Jeff Osterfeld
CFO: Greg Goddard
COO: Lance Vaught

Penn Station Subs History

Penn Station Subs Logo

Penn Station Subs was founded in 1985 by Jeff Osterfeld. He already owned Jeffrey’s Deli in Ohio, but while on a trip to Philadelphia, Pennsylvania, he discovered the Philly cheesesteak sandwich. He tried out the recipe at his deli and found that the popularity was overwhelming. He opened his first Penn Station Sub shop in Cincinnati, Ohio.

Penn Station Subs Ad

Today, Penn Station Subs operates a chain of sandwich shops which feature the cheesesteak sandwich, 14 different sandwiches, hand-cut French fries, sourdough bread, salads, and fresh squeezed lemonade.  As of 2015, the company had 308 franchises in 15 states.

Penn Station Subs Sandwich and Fries

The company was named #146 on Entrepreneur Magazine’s list of Top 500 Franchises in the US. In mid-2018, Penn Station Subs announced that it planned an aggressive expansion of their locations, including tripling the number of restaurants in Philadelphia, Pennsylvania.

Headquarters are located in Milford, Ohio.

Penn Station Subs Ad 2

Penn Station Subs FAQs

Question 1: What is the phone number for Penn Station Subs?
Answer 1: The phone number for Penn Station Subs is (513) 474-5957.

Question 2: Who is the CEO of Penn Station Subs?
Answer 2: The CEO of Penn Station Subs is Jeff Osterfeld.

Question 3: Who founded Penn Station Subs?
Answer 3: Penn Station Subs was founded by Jeff Osterfeld in 1983.

{ 25 comments… read them below or add one }

Nicole S. January 4, 2019 at 12:57 pm

We did not actually visit the store on 208 W McMillan St, Cincinnati, OH 45219 . We called to place a delivery order like we have in the past. In the past we had to have a $35 minimum in order to have our order delivered to our workplace(Cincinnati Children’s Hospital). Meeting that minimum requirement has never been an issue until today. The Cincinnati Children’s facility is a big supporter of this Penn Station because of their delivery service to the hospital. Today we were denied delivery because of our order not meeting the new minimum requirement of $75. Our order that we placed came out to $60 w/o tip. The manager at this particular establishment was very apologetic and explained to us that Penn Station’s Corporate office forced him to raise the minimum total to $75 for delivery. And due to this he has lost thousands of dollars in business just like he lost our $60 order today. Our order went to another local business that delivers here to the hospital.
I am contacting you to let you know how disappointed I am in one of my FAVORITE fast food chains, because it’s likely that we’ll never be able to order from Penn Station again due to this significant minimum delivery requirement you have placed.

Sincerely,

Nicole Schmits

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Brad Seiller December 19, 2018 at 8:24 am

Clearly the staff and the Manager of this store have missed the point here. Let me spell this out. The treatment of my wife and now me in this case by the staff at Penn Station was unprofessional, rude and near criminal.

I received a phone call from a person yesterday identifying himself as the Will Smith the general manager of Penn Station at 8880 Colerain Ave. He was contacting me in regard to a complaint I filed yesterday. His staff harassed my wife when she walked into the store last Thursday. He stated to me he didn’t understand what the problem was and sighted his store policy concerning parking outside the store. It’s clear to me now that these people have no idea how to treat people in a business that deals with customers daily. The treatment my wife encountered when she walked into that store was thuggish and neanderthal in nature, not unlike what you would encounter on the streets of a bad neighborhood. It was far cry from what you would expect from a restaurant that serves food to the paying customer.

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Brad Seiller December 19, 2018 at 8:20 am

December 18, 2018

I hope this reaches the Penn Station CEO immediately because if it doesn’t it will only make me more angry than I am now. I will make sure he knows accurately what occurred at the store located at 8880 on the evening of Thursday December 13th and how poorly customers must be treated just as my wife was that day. Let me elaborate…

Following a Christmas party that my daughter and wife attended for the Colerain Chamber, my daughter ordered through the Penn Station website a sandwich that could be picked up on the way home. (WebOrder # 152 at 9:24 PM) My wife pulled up to the store with her car to pick up the order, walked into the restaurant and immediately was told by a young black man employee there behind the counter “You’re going to have to move your car, that’s a fire lane” These were the first words out of anyone’s mouth as she walked in and were delivered with a terse tone in his voice and a less than pleasant look on his face. My wife replied to him “Okay let me grab my sandwich and get out of here” as she pointed to the sandwich she saw sitting wrapped up on the counter. There were two other employees out on the restaurant floor at the time, another young black man and a white woman. She saw no other people in the store, employee or customers. The man behind the counter immediately replied “You have to move your car that’s a fire Lane” She stated again “Okay, let me grab my sandwich and I’ll go” the man repeated over and over again talking over her as she was replying “you have to move your car that’s a fire lane, that’s a fire lane” leaning in toward her to bark his orders. He was very unpleasant. The man behind the counter abruptly grabbed my daughter’s sandwich order and handed it over the counter to my wife, she turned and stepped outside and saw that there was no markings of a fire lane and returned inside and stated to the man that there was not any indication of a fire lane there. She said there are white lines here. As she said that, the man behind the counter started in again saying “you need to move your car that’s a fire lane”. My wife said he was more animated and loud this time pointing his finger at her. As he continued, the white woman on the restaurant floor standing close to my wife now piped up and said “There ain’t no lines out there” These employees were loudly expressing themselves and laughing berating my wife as she left the store. My wife said it was humiliating and degrading. Not a single greeting or “thank you” or courteous word was uttered by your staff.

Is this the way you want your customers to be treated? This is ridiculous! What is the matter with your employees? My wife and I are business owners and would not treat anyone this way nor would we allow an employee of ours to act in such a manor. These folks reflect very badly on your company and your hiring practices. They would not remain employed with me!!
I wish I could convey how angry this makes me! My wife is a very well respected, kind and fair person. She has very good business practices and treats people kindly no matter how adverse a situation is. For your employees to berate and badger her is the most unbecoming thing that they could do, fire lane or not!

I did take it upon myself to check the store location myself following this incident to see what fire lane there is. I found no visible signage near the restaurant, only a few faded white lines on the ground that does not indicate a fire lane. There are a couple faded fire lane signs posted on the store fronts down the corridor from your store and that’s all.

If there is a issue there, you and your company need to take the appropriate action to remedy it. Do not take it out on your customer by berating and humiliating them. Are your employees trained in law enforcement? I very highly doubt it. They appear to be poorly trained in the service they should be proving. I anticipate and would gladly receive a call concerning this.

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james daugherty November 20, 2018 at 11:22 am

Had a issue this weekend with the clerk in store telling me my card info was wrong so I processed again only to find out my card was double charged the miamisburg oh location told me there was nothing they could do and I had to call the corporate number. When I called they didnt want to help me.

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Destinee Jackson November 7, 2018 at 11:41 am

Had a issue about a month ago with the online portal telling me my card info was wrong so I processed again only to find out my card was double charged the miamisburg oh location told me there was nothing they could do and I had to call the corporat number. When I called they didnt want to help me but after enough complaining they did refund my money within the hour. Fast forward to today stupid me decided to give it another try once again the system told me my info was wrong and yet I have 2 charges on my account from pennstation and was still unable to have my order submitted and Kathy from corporate is refusing to do anything and transferred me to a voicemail after I told her I did not want to be transferred to a voicemail. Now I am out $20 for 3 days until they decide it’s time to refund my money! This will be the last time me or my family eat at this restaurant! They are rude and could care less about their customers! Horrible experience…sad part is I really like their food but definitely not worth being out this much money, so much for eating lunch today guess I have no choice but to wait till after work to be able to eat!

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Victor November 1, 2018 at 7:59 pm

I’ve survived cancer and and now trying to recover from it, however during my radiation/ chemo I lost all taste. When this happens, most times, the person looses most of their taste.
What I’m suggesting is a smaller food item for cancer people who would be able to consume a complete item without having to toss it in the trash or take it home and just forget about it.I would say I normally throw away 60% of a sandwich most times,knowing I won’t be able to eat it with no taste. Now I’m getting my taste back and eating more.
Would be a good idea for your your R&D department to check into, cancer has been a big factor lately, get on board and help.

Thank you for your time, Victor Niemer Sr.
Cincinnati,Ohio

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Rachael Bales September 12, 2018 at 11:09 pm

I have tried filling out your email form to no avail. It is garbage!!! I placed a carryout order at your Liberty Square establishment yest for a 12 inch cheese steak with NO Mushrooms and a med fry. The order was read back to me and I picked it up. I got home and ate a fourth of the sandwich before I realized that it had MANY mushrooms throughout. I contacted the manager and she remembered taking my order. She said she would credit me for another sandwich and upgraded fry. YES! this entirely makes up for the last 24 hrs on an inhalor and benadryl. The wheezing, puking, hives, itching, swollen eyes, throat, and lips! I have eaten at many of your establishments over my lifetime, but needless to say this one literally almost killed me!!! Thanks for that!!

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Shae August 18, 2018 at 2:13 pm

I am very dissatisfied with penn station in collinsville il next to walmart at 9 pm my husband and I went there to order food but I’m pregnant so I had changed my mind about eating there so he ordered an 8 in steak sub with 2 bags of chips they took for ever to make his food and I seen the girl coughing so I went to cudoba but they didn’t have what I wanted so I decided to come back and order the same sub but with other toppings which was mayo green belle pepper red onions and mushrooms on it they took for ever again anand we were the only people there but I still didn’t complain so I get home and notice that my sub is not right at all I call the guy Darren said that they were going to keep our receipts would give store credit for free subs. So by the middle of the night both my husband and I were sick so I called and spoke with the general manager saying I wanted a refund and they said they dont have the receipt that Darren said he kept so they are not wanting to give us our money they want to give is free food like did we really pay for food poisoning but who want free food after getting food poisoning

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ANGELA August 7, 2018 at 8:55 am

I visit the Penn Staion in downtown Pittsburgh,Pa 8/6/18 after i looked over the menu i went to order when i observed the same guy taking orders on the screen and picking up raw onions a the same time,. I asked him if he washes his hands after taking orders ( touching the screen) he replied NO the grill will burn off all the bacteria if any…Unacceptable and he told me he was the MANAGER. No gloves, No service, No Thanks.

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Jim Robinson December 28, 2017 at 5:10 pm

I went into the Scottsville Road store in Bowling Green, Ky, at 940pm (they close at 10pm) last night. Upon entering the first thing the girl at the counter said was, “it has been a slow day and I have already turned off the fryer and cleaned the grill.” I asked why she was telling me that, and she was making me feel uncomfortable. She then went on to tell me how the grill is coated with peanut oil and if I had an allergy to peanuts it could kill me, because a girl had come in at another time and was allergic to peanuts. I asked to speak to the owner and she replied sarcastically, “I’m the manager.” They do not wear name tags, she would not give her name or the owners name or number. I called Corporate in Ohio and they were totally disinterested and said they would pass my info to the owner. I have not heard from the owner, as of yet. At this point I would not recommend this establishment to patronize. There is Subway, Jersey Mikes, Firehouse, and many others that act as if they appreciate my business.

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Jim Robinson December 28, 2017 at 5:23 pm

I try not to pay for food until I can see it. This method is often disliked by the Est but adds accountability.

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Jim Robinson December 28, 2017 at 5:28 pm

Chris, the owner called and sounded as disinterested as everyone else. He was brief, cold, and short with his response as well as his apology. Too many other places to get a sub. Don’t go and I won’t go back.

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Ruby Branch December 3, 2017 at 3:36 pm

My husband had a problem at Penn Station, the manager lost control,but the employees took over and handled the situation totally. Thumbs up to Forest Park, Cincinnati Ohio Penn Station employees

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Anissa Smith October 27, 2017 at 12:38 pm

Very dissatisfied with the service I received in the North Druid Hills location in Atlanta, GA and if more disappointed with the response I received when I called corporate to complain. Even if the individual owners have total control over how they run their stores. You would think Penn Station would care how their brand is being represented. I will never patronize any location again.

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Chuck patton October 10, 2017 at 11:50 am

I was there on 10/8/2017 . And ordered 1 6 inch teriyaki with Swiss and a 10 inch steak with provolone cheese and onion. With a medium French fry . The order took 25 minuets the fry’s where cold . This is at the Fort Wright Ky location always have a long wait on our food
And only had 3 people working at dinner time.

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Jim Robinson December 28, 2017 at 5:15 pm

I have had that happen to me. A group of three walk in ahead of me and it took 30min to get my order with cold fries.

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Nancy S Combs August 19, 2017 at 8:48 pm

I phoned in an order to Penn Station, Verity Parkway, Middletown, Ohio. I went to pick the order up and was very upset when I got home and opened the bags. I had ordered 2-6 inch subs and a small fry. My sandwich was cold and the fries were black and soggy. When I called to complain, I was told that they had been busy, what kind of reasoning is that. Serving burnt soggy food to customers is unacceptable at anytime. When I spoke to the manager I was told that I could bring them back, uh No. I live 3 minutes from there and I’m not driving back for something that never should have happened. I will not go back to any Penn Station anywhere. One bad experience is enough, why should anyone have to be treated in such a manner. It’s wrong and unacceptable. This is just one of many complaints, and this is the reason you are losing business.

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Sam Kadiddlehopper June 26, 2017 at 4:03 pm

Very poor service @ Lebanon, OH location yesterday, June 25, 2017. The sandwich order was wrong, the fries were soggy and cold, the condiments weren’t correct. One employee at the end of my visit was kind by offering to dispose of my trash. The guy at the end register appeared disheveled and no smile or courtesy. No one asked me if the order was correct or pleasing. Had to go back to the counter and request the tomatoes not delivered on the order. Order taker was not cheerful, friendly or cordial! Won’t return to this one and had a bad experience 7 or 8 years ago at Dayton~West Salem Ave. Tried this one maybe three times giving the product a second chance and sad to report this one isn’s managed well either!

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Justin Lacefield June 2, 2017 at 8:54 am

I am writing to let you know about the extremely poor experience I received at your 3310 E 10th St, Jeffersonville, IN 47130 location, on May 28th. I stopped by to order 2 8′ Philly cheesesteak sandwiches and a large fry since we had family on their way from Elizabethtown – 45 mins away – and had not yet had lunch. The time I arrived is approximate but close. When I arrived, a family of 8 or 9 had just ordered, and the location was moderately busy, so I got in line with 3 or 4 people ahead of me. It took a while to place my order, but I wasn’t bothered by that, as they were – a little – busy. After placing my order, I waited nearly an hour to receive my food! The whole time the employees were complaining about how busy they were, and one saying “if their boss said anything, to them about it…”. In fact, it took so long to receive my order that my family who was on their way from Elizabethtown beat me to my house in Jeffersonville, IN. During my hour spent at the location, I watched a couple walk out because the time to place an order was taking too long; and another family who had ordered, but waited 10-15 minutes just to pay. Meanwhile, I see my food sitting at the end of the prep area – with about eight other finished sandwiches, but before I could say anything – about 30 mins initially placing MY order – The customer waiting to pay walks up and says “can I pay now?”. The employee insists that he already had. The two go back and forth for about 10 min but, – finally – after requiring the brain power of all three employees, they discover that the couple who ordered afterward, had mistakingly been charged for the wrong order. The family who had been waiting to pay decides to leave while I am still sitting there wishing I could! Next, one of the employees informs the customers who paid for the wrong order of their mistake. Needless to say, they weren’t very happy either since they now have two pending charges on their checking account – and probably not much in the likelihood the refund would ever actually show up. Me, I am still waiting for my food which has sat the counter for about 20 mins. If I hadn’t already paid, I would have left long ago, before waiting an nearly an hour for two sandwiches and a large fry… All while listening to the employees – too distracted by griping about their jobs – complaining about the customers walking in; causing preventable, time-consuming mistakes. If the employees had been as focused on doing their jobs – instead of complaining – maybe they would not have been so overwhelmed by the – lightly – moderate busyness of the location. It seems needless to say, but I will more-than-likely not revisit the location again, or at least anytime soon, because of this terrible experience. Obviously, I am taking the time to write this, because it was such a frustrating experience, but also because I like Penn Station, and hope that my feedback will help to improve the location’s customer service.

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George Heiob April 28, 2017 at 5:35 am

Have had numerous bad experiences from the Penn- Station location in Milford, Ohio, all relating to extremely slow service ! My wife went in this location to purchase a 6″ teriyaki sandwich to go. The customer situation was fairly light ( 7 PM ) and racked up a whopping 23 minutes to get her order ! I waited in the parking lot and could see clearly into the store and I saw a lot of grab a**ing by the employees behind the counter and my wife confirmed that fact being in the store. This location seems to be the butt of jokes in our neighborhood. This needs to be addressed and corrected ! I’ve tried to have my comments addressed on your on your ” contact ” page but every time i go to click to send my comments, your security procedures tells me i’ve not not done something correctly. It would be great to actually speak with someone live or even cares !

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Cherwilliams April 11, 2017 at 1:57 pm

Went to Penn station on kemper in forest park ohio. Walked in manager was cutting cheese one worker on grill. I stood there for 5 mins before someone even acknowledged me. No hi welcome to Penn station nothing. The worker took my order which was fine. The manager rung me out no smile no nothing had a attitude look on his face. So I asked are you the manager he says yes.so I let him know how rude I thought he was he apologized. It wasn’t sincere at all. I did call corporate waiting on a call bck. Anyways I sat there to eat and watched as I was watching two black workers came from the back. The manager was only con versa ting with the other white coworker. Them two never once said a word to them two black workers. I was just watching how these two white people interacted with each other and these two blacks looked so scared to even open their mouths. Long story short manager is prejudice. I sat and watched it first hand.

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Mark March 7, 2017 at 11:27 am

I went to this location on my lunch break. In hopes that I would have a good experience. But this would not be the case. I entered the store, start looking at the menu. No one to be found! ” Hanging out in the back room”. Finally someone comes to take my order! I order a 12 inch non-toasted Italian, regular soda and a bag of chips. $14 and some change! It seem like 10 minutes just to order. Because he kept getting it wrong! I pay for it and then sit down. They bring my sandwich still on the wax paper rolled up like I asked! Know how you doing today can I get you anything else! I unroll my sandwich. Look at it what a mess! Lettuce, tomatoes, banana peppers, I don’t think even made it on the sandwich! Cheese melted, everything coming off the sandwich! “very dry” it was not cut in half and was toasted! Now I only have a half an hour lunch so I’m stuck eating it. I bring it up to the counter to have them cut it in half. It was like they couldn’t be bothered. I could tell by the sandwich that there was no love, pride or dedication went into making that sandwich! Now where do you think the other half ended up!

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Mark March 7, 2017 at 11:28 am

411 Beckley Crossing Shopping Center, Beckley, WV

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Dawn Loria March 1, 2017 at 9:28 pm

I dined at your Frandor, Michigan location (within Lansing area) on February 28th. I chose to dine there since there was a promotion on the window advertising a free 6 ” sub with the purchase of a $25 gift card. Upon approaching the register, and inquiring about purchasing the gift card promotion, the lady owner abruptly replied that that promotion was only for the month of December, and that she didn’t even have any of the 6″ cards to give out now, and that they expired on February 28th. Well, today was February 28th, so I persisted and asked about still purchasing the gift card, and just getting a free sub today. She said absolutely no, and roughly went over and ripped the sign off the glass. This was such a terrible display of poor management. It is the law that any business still honor promotions that are displayed in writing, even if the business has not removed them. I homeschool my 3 daughters, and I was embarrassed for them to see such rudeness for no apparent reason. Any business owner should be more than willing to sell a $25 gift card for repeat business, at the nominal cost of a $5.35 sub. Please contact me to discuss this matter. Do not refer if back to the owner, since obviously she didn’t care if she lost a customer, but you should care as a corporation.

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Tami Kirby February 11, 2017 at 8:37 pm

Nick and Charles waited on me and my family tonight in Owensboro Kentucky (off Hwy 54). Nick asked me if I wanted my chicken sandwich cold or cooked???i said it’s raw…cooked please. Meanwhile Charles kept going outside to smoke stating loudly he deserved it and the customers have drove him crazy. Went to get our food and we had 2 sandwiches (not 3 and no french fries). We explained the situation and they cooked the fries. While the manager was “rolling his cigarette”. We left with only 2 cold sandwiches and a large order of fries. I called and spoke to the manager and he refused to give me managements phone number and when I mentioned about him being outside for 20 minutes smoking he said “yeah it’s been a rough day.” But the employees are suppose to come get me if there is a problem. I was then telling him about the raw chicken statement and he screamed at me that he was not going to allow me to talk to him like a stranger on the street??? And he hung up on me

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