Orkin Corporate Office - Corporate Offices & Headquarters

Orkin Corporate Office

How would you rate your experience with Orkin ?

[Total: 14    Average: 1.4/5]

Orkin Corporate Office Address

Orkin, LLC
2170 Piedmont Rd NE
Atlanta, Georgia 30324

Contact Orkin

Phone Number: (404) 888-2000
Fax Number: (404) 888-2012
Website: http://www.orkin.com/
Email: Email Orkin

Facts

Founder: Otto Orkin
Date Founded: 1901
Founding Location: Pennsylvania
Number of Employees:

Executives

CEO: Gary W. Rollins
CFO: Harry J. Cynkus
COO: John F. Wilson

Orkin History

Orkin provides residential and commercial pest-control services.

In 1901 Otto Orkin began selling rat poison door-to-door in Pennsylvania. He experimented with different combinations of arsenic and other ingredients and gave free samples to new customers.

In 1909 Orkin expanded his business to Richmond, Virginia.

“Orkin the Rat Man” became the Orkin Exterminating Company in 1926.

Today Orkin has 400 branch offices and is a wholly-owned subsidiary of Rollins, Inc.

Orkin, together with its sister companies, provide pest-control services to 1.7 million commercial and residential customers.

The company operates under the brand names Acurid, Orkin, PCO Services, and Western Pest Services.

In 2017, the company announced 6 new franchises throughout South America, including Peru, Brazil, and 1 in Indonesia.

 

{ 47 comments… read them below or add one }

Joshua Sherman November 28, 2017 at 8:45 am

Orkin Parma, Oh branch and their manager Brian Shamhart took care of my complaint and waived the fee and closed my account as requested. I appreciate them fixing the situation and request any prior comment I posted to be removed as this appears to just be a big miscommunication. Still a good company but I think needs to find measures to treat chimneys with beehives. Thank you. Josh

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Joshua Sherman November 28, 2017 at 3:13 am

Very Very Upset. I was under contract and a beehive was in my chimney. Bees were coming in my home and I’m allergic and called the Parma, Ohio branch 490. When I explained the emergency situation to them, they said someone could maybe come out the next day and began asking about a $103 bill I already told them I was paying on the next service call as I did every time before. Orkin then told me to hire a chimney sweep company once heating the hive was in the fireplace/chimney. So under contract, in an EMERGENCY situation, I was told to hire a chimney sweep to kill the hive. Meanwhile bees were coming into my HOME and I’m allergic. I had to hire a new company, even though under contract with orkin which cost me $218 to have the hive killed. I left voicemails for their manager “Brian Shamhart” which were never returned. I was stung, lost $218 hiring a diff company that actually helps in an emergency pest situation and NOW they have nerve to threaten to send me to their Atlanta Collection office for a $103 bill when they cost me $218!!! Being stung while allergic!! And couldn’t care less about me or my well being. Will never use again and am very disappointed, as my hunch is Orkin is a good company and this location just needs guidance. Sadly I won’t be using them again because of this awful awful customer service. Still in shock over this.

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Herb S. October 25, 2017 at 10:29 am

Just another suboptimal experience with Orkin. I had several small jobs contracted with the local New Bern, NC office. The work was done properly but I was clearly overcharged. Be careful with Orkin or you might get their special ‘treatment’ like me.

CAVEAT EMPTOR!

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vicke owen October 10, 2017 at 1:05 pm

Worse service ever. I wished I had read these reviews before I asked them to service my home. No shows. No calls ahead to tell you that they are not coming. After you have taken time off of work not once but 3 times. Then they want to show up out of the blue. because your not home they treat the outside premises and send you a bill. So then you call and ask them to come back and treat the inside and they do not show up. Again not once but 3 times . Then you complain and they say the guy that was servicing your area is no longer with us and he is the only guy we have in your area. Lets schedule you an appointment the service manager will be handling this call, And what do you know. he doesn’t show up either. So I believe the 3 times I missed work and you did not show up . off sets the $100 dollar bill you say I owe. which is not correct either.

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Kim September 26, 2017 at 3:44 pm

After 3 visits there was no change in bugs. But worst of all I had to listen to him tell me about seeing an 18 year old in the bath. When I complained to Bernie the manager he said he would cancel our service and hung up on me. Very rude management, no apologies just rude. Not my fault. I will be sure to let everyone and more no about this company and what an awful experience it was.

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Jamie September 7, 2017 at 4:18 pm

Wish I had read theses reviews before I had them come out. No shows, late, appointment. Finally came service guy good. Gave my opinion on the issue with appointments. Gave discount, but called to see when coming they said I changed to 1 time visit. Told them why I would do that. Said that can go through evertyyhinh again but have to pay even more. Called 877 number said we have agreement, called office she was very firm in not coming back with out more money. Called corporate still waiting for call. I guess I will be holding my breath. Still have pest issue and will not follow contract we agreed on. Wish never more.

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Upset customer November 24, 2017 at 1:50 pm

I just got off the phone with Orkin. I have had a termite contract with Orkin since 1969 they did not send the bill therefore I missed payment so they cancelled the contract now I have to pay so much more just because they forgot to send the bill. For over 45 years I have been receiving the bill then would pay it and then they will call me to schedule a time for them to come out and do the inspection they just stop sending the payment and it slipped my mind to call them to make the payment when I called in to complain the ladies just told me well you’ve had the contract for 45 years you should have known automatically on your own to just pay the bill without receiving a bill I will not be back to Orkin needless to say

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James Heathman July 28, 2017 at 1:54 pm

Forgot
I live in Humble, Texas and my account ends in 6456.

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James Heathman July 28, 2017 at 1:51 pm

I am very disappointed in your company. Last weekend (07/22/17) my daughter, who lives in a different location from myself, called your company based on my recommendation, because I currently use your services, which I am seriously reevaluating that decision, with a very urgent issue. Your representative told her that someone in her service area would call her back shortly. Well when no one called her back in a reasonable time, I called and was told the same thing after explaining the situation. Well guess what, no one has called her back yet. Luckily we did find some one that could handle the problem the same day, which was a blessing. When a two month old infant is subject to dangers from an infestation emergency and your company refuses to acknowledge any assistance, that gives me pause as to why am I doing business with this company. I wonder what the BBB would do with your rating if I contacted them. ( uhmmm not a bad idea)

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John Lawrence July 28, 2017 at 1:46 pm

Degrading service in the midcoast region in state of Maine had ocured and is still an issue. Starting this spring after loosing our regular sevice from Doug Morse, a new tech was hired but he has not been able to come up to speed before taking over servicing me.

He arrived for the second visit without reciving the normal service reminder call. Evedently rhe office did call me at the end of the day prior and I had not checked the income call on voice mail before the tech showed up here early the next morning. We were onour way our on an appointment Ut there was waisted time without scheduling the make up appointment. The next thing I saw was a credit card charge for the appointment. I called the Portland Office to discuss with the manager. A few days later he left a message returning my call and I called him back in his cell phone and got his voice mail. No call back occured. I called the Portland Office and left a message to have him call me back. It’s been at least two weeks without a call back. I was charge for service at the end of June without receiving service as is designed for this a count. Can you please refer me to another company who provides the services of Orkin. Thank you

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Still July 19, 2017 at 11:10 am

Orkin has been treating my home little over a year, and wouldn’t you know it, we still have roaches, ,bought new bedroom sets, stove, and now they are there, we’ve had 3 cleanouts. I’ve canceled them and their – guarantee? ?

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Jackson June 19, 2017 at 10:03 am

I am still waiting for a response to my inquiry about the unsatisfactory and unprofessionalism showed to me by the local company in Columbus, GA. I received a phone call from someone at the Headquarters Office (I assume) that the incident would be resolved but to this date there has been no further information provided to prove this is no longer an issue. This has been ongoing for six (6) months and I have been patiently waiting for the final results of my initial inquiry.
Name on account: Jackson, Marion
Acct Number: 2558009

Thank you for a quick response to this inquiry.

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Alina June 16, 2017 at 8:19 pm

What does it take to get someone to service our home?! After years of being a customer I would assume it was easy… NOT SO!! I have had to call numerous times just for someone to come out here!!! We have been an Orkin client in North Carolina all these years an never had problems! We moved to New Jersey and it took me numerous phone calls just to get an appointment. Someone was supposed to come between 10-2 today and NO ONE SHOWED UP. It took numerous phone calls just to get the appointment. Today no one shows up even though every time I called they told me someone is coming. I have submitted a written complaint, I am filing a report with BBB next, this is no way to treat a client of several years just because we are not opening a NEW account! I no longer feel confident in recommending Orkin to anyone at all.

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Missy Sixx May 17, 2017 at 12:20 pm

My grandparents have been with orkin for over 30 years their payments have always been made on time faithfully even paid the other outrageous price increases as well as unnecessary notes the technicians would claim they needed. Please tell me why they weren’t promptly notified when their policy was abruptly cancelled after they reported active termite damage and excessive wood rot as a result?

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Suzanne Coleman May 9, 2017 at 10:34 am

Talk about a thieving company……Have had Orkin since 2014. $85.00 quarterly and $640.00 in the beginning. The only thing the “bugman”ever did on his once a year visit was check the bait stations. Three years later we have damaged floor joists with active termite activity, which means replacing floor joists,,,I for one have had it, looks like its lawyer up time.

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Chiyomi May 9, 2017 at 8:36 pm

Orkin is the worst!! I called twice and they refused to send someone out to my home because I had not actually seen a rodent. Although I saw suspicious droppings and chewed up carpet.

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Charles Caposell April 30, 2017 at 12:27 pm

I was told by a friend that Orkin was one of those who decided to become political by withdrawing your advertising on FoxNews for the O’Reilly Factor (and maybe others). I just can’t believe anyone or any firm would take a “guilty until proven innocent” position in the U.S.A. Please confirm the validity of this accusation about Orkin and your rationale if true.

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Gary Barnes April 19, 2017 at 5:11 pm

gbarnes83 at comcast.net

Orkin failed to keep an inspection causes me to lose time from work. A simple phone call would have been appreciated. You have failed to answer my complaint. This is now my 3rd time writing to you.

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Augusto Divino March 27, 2017 at 8:20 pm

Kevin, Pls give me a call if you can treat my termite problem befor 4/1/17( no April fool here). Otherwise, we need to schedule it after Easter.

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Patrick March 19, 2017 at 12:54 am

After over 25 years with Orkin, I am considering cancelling your service. But wanted to tell you why.
Your monthly cost has doubled since we started and I can not see any improvement in your service and certainly the inflation rate has not gone up 100%.
Last year we had a terrible Fruit fly problem in the house. If we turned on the water in the kitchen, fruit flies would fly out of the garbage disposal. Your Orkin Man was not help. So I got of bug spray and sprayed the house.
This year they are back in the house, in about every room. Knowing our Orkin Man was useless on this subject and expecting Orkin to help, AND another increase in monthly payments, I CALLED Orkin and they promised to come out last week to see. I THOUGHT YOU might hve some traps, etc to catch them.
AND, the Larva shells are all in our kitchen cabinets and fall out on the counter when we open a door to the cabinet.
BUT, no one showed up. NO emails as to why, NO phone calls….
SO I decided I had to do this myself so I “yahoo-ed” and found TARGET has traps.
Here is my dilemma, WHY pay $68.10 a month for this kind of service AND have to BUY MY OWN BUG TRAPS.
My wife likes you but I DO NOT and I had an advantage, you charge MY credit card.
And all I need to do now is convince my wife you have a crappy service compared to others here in Arizona and I think the Fruit Flies may do the trick.
Another thing, in trying to send this email, your site would not send via the “email” page. Maybe you employed some checker to check for negatives words which I had a few.
And I have issues with a Corporation that does not allow OR WANT “complaints” nor a place to express them OR a way to contact some CS in Corporate Headquarters. .

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david guthrie December 29, 2016 at 12:10 pm

my name is Harvey McGee ,wilburton,okla74578 I am using my brother’s internet info. I want to ake an deal with you for the idea I contacted yo about for whatever amont you an pay me tax free u.s. dollars. please send me an email to guthriedavid14 at yahoo.com with your reply.

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david guthrie December 21, 2016 at 1:02 pm

my name is Harvey McGee at ,wilburton,okla7478 I am using my brother’s internet info. several years ago I told my ideas to you for $300 million tax fee u.s. dollars and you said you had the money. we did not make a deal. now I want $25 million tax free u.s. dolars for myself and $25 million tax free u.s.dollars for my friend john john Maxwell. he canot read or write so hew will probably sign with an x. please snd man email to guthriedavid14 at yahoo.com with your reply.

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david guthrie December 12, 2016 at 6:39 pm

my name is Harvey McGee at ,wilburton,okla74578 I am using my brother’s internet info. your company may have contacted me by phone today about discussing ideas I was trying to sell them. I think your company was supposed to call me back but I did not yet. are you still interested and how much money could you pay me tax free u.s. dollars? I want you to pay my friend john john Maxwell half the money and me the rest. if you still are interested send me an email to guthriedavid14 at yahoo.com with your reply.

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Kristi Roton November 8, 2016 at 6:49 pm

I applied for a job at the Mount Claire West Virginia office and I was called for my first interview on Tuesday, November 1, 2016. I was then called back for a second interview on Thursday, November 3, 2016. After the interview, I was told that I would receive a phone call on Monday to let me know if I got the position. I received no phone call so today, Tuesday, November 8, 2016 I called the woman that I first interviewed with, Peachy, because she gave me her number and told me to call if I had any questions. I just wanted to follow up on my interview. When she answered the phone this is what she said, “Please remove my number.” I have NEVER experienced such unprofessional behavior in my life!!! Who answers the phone like that? I was a candidate for a position in that company and that is how she talks to potential employees? She never called any of my references and I am more than qualified for that position. To be honest, now I am glad that they didn’t give me the job. I would never want to work for a company who’s employees lack customer service skills and who are down right rude and unprofessional.

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david guthrie July 17, 2016 at 6:01 pm

my name is harvey mcgee at wilburton,okla74578 i am using my brother’s internet info. i am still waiting to hear from you wondering if/when/ you are/were going to pay me? if you cannot pay me what i asked you for tax free u.s. dollars then pay me your best offer. please send me an email to guthriedavid14 at yahoo.com with your answer.

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Larry Iffrig July 7, 2016 at 3:29 pm

I got a notification in the mail with important information that had such small print that I failed to “see” the information that I seeked. The reverse has very large print that is headed by “Savw Time With Autopay”. On the front there is customer information and branch information that is clearly legible.
However in the body under “Account Detail”, the print is very small. There was probably an intent to get as much information on that line as possible. But the “Servicing Branch” doesn’t need to be there because it’s in the upper right block.
What I missed because it looked like hen scratching was SCH SVC 07/07/2016 was in very small print
What were you thinking? The “TOTAL AMOUNT DUE” is in a larger bold font.
Can’t you put the scheduled date information in a format that is readable?
This submission has nothing to do with service. I’ve always had impeccable service with Orkin. Years ago I had Brown Pest Control that eventually, through another merger, to Orkin.
One other thing that I think should be looked at is “Payment is due when service is rendered. Please detach and mail lower portion with check made payable to Orkin.”
I know in many cases you perform services on premises where noone is present in which case the statement is proper. But where people are present who can pay “when service is rendered” that added note “Please detach and mail….” is an affront!.

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Nick Buchanan June 6, 2016 at 7:59 pm

I have seen just about every Under Cover Boss and I wanted to wright about how professional Gary W. Rollins is. You carried yourself as a true CEO should. Your demeanor and attitude showed more than any other CEO I’ve seen. You really care about your company and your passion shows through. The next time I need help with pest control, I’ll be calling your company to do the work.

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Kelly Gibson May 18, 2016 at 1:30 pm

I’ve been a regular customer of Orkin Pest Control for 15 years. Never had an issue till this year. I’m am now a seasonal customer. Summer months only. April Thru September. In April I received a call from the Technician. He wanted to come at a time I was working. I let him know I’m only available on a Thursday or Friday between 8:00 AM and 9:00 AM CST. This is the time they have always come for 15 years. He said he would call back. A week and a half later, no call. I called the office. Told them I did not like being ignored and wanted to have service, especially since I paid in advance for the entire season. I was promised an 8:00 appointment on the following Thursday. On that day no one showed up, no one called. At 10:00 AM I called the office, she said the technician should have called and she would have him call me. 4:00 in the afternoon and still no call. It’s been four weeks. I called the office looking for the manager, manager is in a meeting and can’t be disturbed. Manager called later. He said he would show up personally the following week between 4:00 PM and 6:00 PM. On the day they were supposed to come they called and cancelled the appointment at 3:45 PM. It is now six weeks, no service and I’ve already paid. They said this would be a free service. It would be nice but it’s only free when they come and do the job they are supposed to do. We got scheduled again. Let’s see if we get service, or get ignored this time.

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LoRetta Jacobs April 2, 2016 at 3:12 pm

The customer service Orkin provides is totally unacceptable & I so regret ever using Orkin as opposed to TERMINIX. The current leadership of ORKIN should be TERMINATED, period, effective immediately; perhaps a new leadership would require better customer service skills & daily attitudes to be directed in a direct line of professionalism and maybe there would be more attention to detail, and a little more pride taken in the work that you do.

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James Scarlett March 16, 2016 at 5:12 pm

on a recent showing of undercover boss.I was watching the COO of Orkin
out as a undercover boss,,,,
Great job,,,
on the other hand it really disturbed me,,(i dont know if anyone else saw and responded)
He went with one of his field techs,,, in which a lady had a bee problem…
The bees were in a old pole…
Instead of him contacting a local Bee keeper to come get the Honey Bees he decided to destroy them
Its a state and maybe a federal offence to kill honey bees like that,,,I was very disturbed that he did that,, not only are they needed for the environment but they could have been relocated ,,
does he know how much it cost to raise honey bees,,,and he destroys a good colony,,,,SMH,,,,

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Sharon February 1, 2016 at 12:27 pm

I had Orkin come out to my house and give a quote on getting rid of my rodent infestation. Dan came out and gave me a price for the attic above my garage and the attic that is in my house of $1000.00. I scheduled the service and also decided to do pest control on the same day. The technician that treated for the rodents was nice but was only told to do the attic in the garage. After the initial treatment I told the pest control person that I wanted to do treatments every quarter ( 3 months ). Well , he wrote the contract up for every two months. I was not home when he dropped the contract off so the person that was there had no idea what the terms of the agreement were. I had two different contracts that I was paying for at once, pest control and rodent infestation. I was paying through the local office for both of the services. Somehow , the person in the office at Branch # 396 put my payment towards the wrong account. I have called repeatedly and told them that it needed to be fixed to no avail. The branch manager took an entire week to call me back and still did nothing to help me. I have proof that I sent the payment and it is not my mistake that it was put towards the incorrect account. Furthermore, I have now been sent to collections. The payment that they are basically hounding me about was back in September and the technician never came. Why would I pay for services that were not performed. I thought Orkin was a reputable company but apparently just a bunch of crooks that do not do their jobs efficiently. I have since after paying them 1000.00 to handle this rodent infestation had to pay a different pest control company to alleviate the problem which they did within two visits. I cannot believe that because of their mistake in Branch 396 that they sent me to collections. Did not even attempt to correct the situation at all.

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John Scott WAys November 20, 2015 at 8:08 am

I need help , I callled you for helping me with the removal of rodents iin my house. Autum came out to the house and baited for mice and rats and spayed some solution under the sink and in the furnace room. The last two months I have been ridled with bug bites from my bed. I have had to wash the linens every other day. I am afraid that i will have to buy a new mattress. The other problem is the rodents, it seems to me that the rodents have increased, last night I could hear large sounds from the furnace room,I do not know what to think any more, the last time autum came to the house was in october when I was on holiday, no call ,no notice , and she came out knowing that I did not appprove her visit. Please help me with this prooblem, I can no longer live this way, I thought I could count on you to help me. My phone number is 708 458 **** ,I hope we can work together to fix this problem.

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Jana Samlowski October 29, 2015 at 1:03 pm

In September I Googled ORKIN Pest Control in Tuscaloosa, AL. Our son attends The University of Alabama and had found he had a problem with fleas in the house he had recently moved into. When I called the number on that website, I assumed I was speaking with the local/Tuscaloosa Orkin office.
I explained the situation, they told me there would be a “wet treatment” involved and that he would need to vacate the house for 4-5 hours after the treatment. With that in place, I drove to Tuscaloosa to help him clear out his bedding, laundry and anything else necessary before ORKIN arrived.
I then went to the Property Management (who rented us that unit) office in Tuscaloosa to explain that there was a problem. While I was at that office, I received a phone call from the Orkin Technician saying he was at the residence with my son. I explained I was on my way and arrived within 25 minutes. The technician was gone, had NOT done the “wet prep” as described to me on the phone and he left a bill and contract with my son.
I saw the contract and was shocked that they had charged the full amount of $250.00 for a service that was not the one explained to me on the phone. I recently received a bill from the Tuscaloosa Orkin office in the amount of $250.00 plus a year long contract to treat the property. When I called the Tuscaloosa office to question the $250.00 for service that was not provided, she explained that “that price was quoted by the Atlanta Office”. I stated that I never realized I was speaking with a person in Atlanta about a property in Tuscaloosa and felt the charge was excessive for the service that was provided which was a dry spraying around and under the house. I told her that I wanted to terminate the contract TODAY!
She then said that there would be an additional $100.00 early termination fee! I am highly disappointed that a company the size and reputation of Orkin would resort to over charging for services that were not rendered. My husband and I will pay the bill but will NEVER call on ORKIN again and will let all of our friends, family and neighbors know about the “shady” billing practices of such a large company. There are many more “local” reputable dealers to choose from.
I just received a phone call back from Tammy at the Orkin/Tuscaloosa office. She said they would wave the $100.00 termination fee of the contract but the $250.00 billing would be due! Tuscaloosa is a small town and it’s not like he had to drive across Atlanta to do this obviously quick spray job. This is questionable business practice and one I think the BBB should be aware of.

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Philip Nielsen October 16, 2015 at 1:58 pm

Orkin is terrble regarding fumigation. Save any grieve find a different pest control. It has become a nightmare.I found so many areas not sprayed. They charged me $1600 dollars on the day they came to speak to me. I still have not seen why they said $1600 dollars. They came from my front door to dining room table. Now I have to wait 4 more days for them to to complete the first spraying.

Don’t use Orkin.

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Janay Allen September 21, 2015 at 1:21 pm

On 8/28 John came out to my home in Gibsonton Florida to complete a pest inspection. I was told there would be a 75.00 initial payment which would not be taken out until the inspector came out. Which was lie #1. A payment was taken out on 8/28. The Inspector came out on 8/29/2015 and did the inspection and laid ‘not as many” bait traps for the ants as he wanted to, because he didn’t have but 1 in his truck. I signed that he had come out, and another 75.00 came out of my account. At the end of the night the 75.00 from 8/28 was refunded. I called Orkin to advise them of the growing ant issue on 9/8/2015. They scheduled for Mike to come back out on 9/10. Which he did and asked me where the bait traps that he left were. (1) he said “oh let me see if I have any more in my truck” he came back in with again only one, for a 5 bedroom home. On 9/11/15 I was charged 75.00 for a free follow-up. I called the office and talked to a different mike, who advised me he placed the money back on my debit card. I asked him why it is even coming out because I never agreed to auto pay, nor should I have been charged already. Mike explained that he wasn’t sure but he would remove my debit card. On Sunday 9/13 at 6:26pm, I received a notification that Orkin had taken another 75.00 form my checking account. I called on Monday morning and spoke with Kevin the Branch Manager, who advised he was unsure of what was happening, he would remove my card (which mike said he did originally) and refund my funds. At this point this is now multiple payments that Orkin have wrongfully removed from my account. This did not happen and on Tuesday 9/15/2015 Orkin removed yet another 75.00 from my account, and this time costing me overdraft on my account, as well as late fees on the other bills I was unable to pay due to Orkin. I immediately called Kevin, who stated he is unaware of what is going on he had to call Atlanta, because there is no debit card information for me. I called my bank and advised them to please block orkin from going into my account. At this point I am owed late fees on what I was unable to pay due to orkin removing my money, as well as the amount taken from my account and my overdraft fee. Orkin has advised me they refunded the money, however my bank declined ALL orkin transactions. I attempted to send them a bank statement showing no refund was credited, however Orkin (mike) advised that would not suffice they need an email. WHAT BANKS EMAIL 3rd PARTIES!!!!!!! I WANT MY MONEY!!!!!!!! AND I WANT TO CANCEL THIS MEDIOCRE SERVICE. All of these payments have been taken and I still should not have even been charged for my first month yet.

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Joseph Lowndes September 4, 2015 at 3:43 pm

Orkin customer service really is terrible here in Baltimore Maryland a Rep came to my house Jon J. on Wednesday did the inspection my and daughter been calling to set up service NEVER CALLED BACK. so i called the local off today and spoke with a Supervisor never got an apology or nothing just saying he was overbooked. Cancelled the order my deposit will be refunded will not deal with the again. Will follow up with BBB.

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Linda Brady September 1, 2015 at 6:47 pm

I live East of the Kansas City, Mo area therefore my account is handled by the Independence office, as I understand. I called and got information on their services and was promised it was guaranteed. They came out and we signed up with the agreement that they would service the first time the first week of June and then come back 30 days later for a follow up appointment. Thirty days came and gone. My husband had to call and say “Where you at” and no one in the office seemed to know anything about coming back out in 30 days. They did however send someone out. That was around the 10th of July. Since we had a serioous problem with spiders, we decided that Orkin should come every other month rather than every 3 months. All was good, then the first week of August came and gone and no Orkin, again. I gave them a week and called to find out what the problem was.
I spoke with a girl in customer service that couldn’t understand the issue. I asked for some one that would be able to take care of the problem. She had a supervisor come to the phone and during this conversation, he was very unconcerned and just didn’t seem to care to even be on the phone. He did inform me that there was an appointment set for August 28th (this is the first that I had heard of this). When I agreed to the every 2 month service, that I was led to believe it would be about the same time each month.
Not so much. I asked this supervisor if this is how their normal practice was. At one point this supervisor told me that he thought I should just call another company for service with them. At that point I informed him that I would like to talk with someone over him. That call never came.
The service tech called and I explained that I was waiting for them to call me to try to get all this cleared up as to the schedule and the comment the supervisor said. The tech explained to me that his superior told him that they had no record of me ever calling in..
So again I have to call in and ended up speaking with a girl in the office. I’m trying to be nice but she is so rude. Clearly she was able to pull up my account and see that I had called. She said “I see you were very upset when you called in before”. At that point I asked her to transfer to who ever was in charge to get this matter taken care of one way or another.
After a few minutes a man comes on the line and says hello several times. I kept saying hello to him. He says I cant hear you very well. I explained “I live in the country” and service is not always good. Trust me when I say this guy was almost worst than the first guy. He says “what do you want me to do”? I told him about my previous conversations….said he didnt believe anyone would tell me to go with another pest control. That I must have misunderstood him or just took it wrong. I assured him that the guy was very clear.
I tried to move the conversation on to the scheduling problem. Told him I had the understanding service would be done that first week in August. This man, remember he is the guy in charge says to me ” I can’t just send a truck out to the country just to service your house when you want it”. I’m shocked. Cant believe what I heard. I said I did not ask for that and wanted to just get this taken care. To get a set schedule and to make sure the billing would be correct. Then I hear this guy in charge say……”OH MY GOD”. I said excuse me! I hung up the phone. Then you guessed it….my phone rings. It was him. He said I dont know what happened but we got disconnected. I said no….I ended the call when he said “oh my God”. Then I hung up again.
The next day I called the number that I found online for the corporate office. It was 4:58. The message that I got said they were closed and that normal working hours were until 5:30. Maybe they are in a different time zone? So I called a different 800 # and asked the customer service girl is she has any numbers for corporate office. After a very brief hold, I was told “no I don’t have that information”.
I still have a problem with spiders.

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Natalie Jurson August 17, 2015 at 7:26 pm

Atttn: John Lobley and Jack Loucks Until I ran across this Google page I thought my problems with Orkin was simply a fluke. Now I know they are not. Following are excerpts sent by me to your office in Tampa,Fla. My original call was on August 10, This letter was written on August 11 and mailed Certified Return Receipt requested. My property is located in Apollo Beach, Fl. I have been a customer since 2012 with an annual contract of $240.00. On June 25 of this year someone from your establishment made a call to my neighbor who also was inspected. No prior appointment was made and there was no order number on the invoice which indicates that the visit was done free lance. Unfortunately she was in a hurry to get to an appointment with a doctor. No effort was made to facilitate her. No effort was made to reschedule the visit nor had she been called to have the appointment scheduled. I find this unacceptable, boorish and poor business. I now find that I need a reinspection as there is a pile of sawdust behind the toilet in the master bath. You must contact my neighbor and set up an appointment to facilitate her schedule. I expect to be notified of what that schedule will be. This inspection must be done at no cost to me and remediation must also be at no cost to me. This also must be accomplished within the next week (finished by Aug 20. I have made phone calls to different people. The answering service at 813-630-0421 (Mike) promised to contact you and that you would be in touch with me. It is over 24 hours since that call and I have heard nothing. I called your billing dept. (Jacqueline Dixon) at 1800-445-0745 who very kindly took all my information with the intention of following this up. Finally I called 866-800-7436 where I left a message but feel that maybe that was not a valid number. – – – – I want a response to this immediately I am currently considering changing pest control companies and I feel I am entitled to a return of my money.

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Laura Ryan July 22, 2015 at 7:13 pm

I have made two appointments with the local Orkin Office in Odessa Texas. Both times the Orkin Man did not show up after waiting 4 hours each time. They did not notify me of any problem. I called them after waiting 4 hours twice and they said they were having a problem getting the appointments to the Orkin Guy and the next time they did not have enough people working. I just thought I would let you know how this Orkin was handling your customers. Is this a normal way Orkin is runned. Very disappointed customer in the Odessa Texas area.
Sincerely,
Laura Ryan
432 210 ****

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Glenn carlson June 13, 2015 at 3:35 pm

I’ve been an Orkin customer for over a year and my termites are spreading. I have to call my service two to three times to get him to respond to me, very poor customer service!!!!!

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Elaine June 2, 2015 at 5:23 pm

I wasn’t happy with service. When I was called for a follow-up visit, I cancelled my service. I was called several more times and each time I declined service. I was charged two months later for a service on my credit card. I did not authorize the service and when I called to complain and ask for a refund, I was told that there was nothing in the notes about a cancellation. I was also told that service had been authorized by a person on my cell phone. I checked my cell bill and there was no call made to my phone from Orkin. I was then told by the Manager, well you originally signed up for a year of service. There is deceitful and fraudulent practice going on in the Alsip, Illinois office.

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Juanita Hoklas May 23, 2015 at 5:29 pm

Service was done on Tuesday May 19th bees were back on the 22nd called all that day starting in morning and was told service would get back to me. Call first thing on the 23rd and talked to a branch mag. And was told technician would be out between 1 and 3 that day. Returned home to see he never came. Called the office and was told everything was closed till Tuesday of next week because of holiday, so that’s why I called those two days. The first appt. by the way was set for Monday the 18th but when technician arrived was informed his sprayer was broke. That’s why someone came out on the 19th. Such bad service all across the board. I work for a very reputable retail store was if I gave the kind of service Orkin in Crystal Lake gave I would no longer have a job. All I want is my problem with carpenter bees to go away and was told if they didn’t someone would come out again. That’s all. I’m tired of being pushed around by your inept staff all I want is the problem to be rectified. Believe me if this is not rectified I will be going elsewhere next time and will let my entire neighborhood know how Orkin operates as I am on the board in my community.

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Roland Sirois April 28, 2015 at 4:28 pm

Till today I was an existing customer of Orkin on a bi monthly service program.
Orkin has visited my location several times and recently I have been going through the process of getting approved for a VA loan. They notified me I needed a termite inspection Form NPMA-33 I called the Orkin branch at 9:00 am and finally received a call from the girl I spoke to earlier in the day, she informed me Bill would be out to my house in 8 (eight) days.
I explained I needed it sooner so she put me on hold and then Bill Siegal from the Hngham, Massachusetts branch came on the line, I explained my situation and the need for a quicker inspection due to my refiance. Bill was not at all sympathetic to my situation so I let him know if he couldn’t meet my needs I would need to reevalute our relationship. Bill told me there was nothing he could or would do…. after that conversation I called Terminix and they were extremely helpful and gave me an appointment for the next day. Approximately 10 minutes after we spoke Bill called me back to tell me he had been looking over my contract and I didn’t have Termite coverage So I stopped him and told him not to worry about a thing because Terminix was going to meet my needs tomorrow and they actually arrived before noontime. I have since cancelled my agreement with Orkin and have a better coverage program with Terminix at a more competitive price with unlimited treatments if and when needed.
I trully tried to reason with Bill Siegal however all he was concerned with was letting me know he was not about to do anything he didn’t want to do and only when he wanted to do it. Lesson of the day was Terminix was more than willing to do what it took to gain a new customer and Orkin was unwilling to do what was needed to hold onto a existing customer. DO NOT WASTE YOUR TIME WITH ORKIN GO WITH TERMINIX!!!

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Allan Sasser February 19, 2015 at 10:43 am

I am a retired Orkin employee and have left many voice mails with the Plan administrator. I would appreciate a return phone call, 530*736*8022.

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Iran Crawford October 14, 2014 at 10:45 am

I called the local Orkin Office yesterday morning at 9 am October 14, 2014, because the bug treatment they was done on my house was not effective, and I was told that they would have their representative call me back. I waited and nothing, so I called back today at 10:30 am October 15, 2014, was told the same story, so I am waiting again. Looking at the Orkin website, it say, “Same day service as long as you call before 2 PM”. It’s been over 24 hours, and I havet even recieved a call.

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Katrina Boler September 20, 2014 at 12:17 pm

I scheduled and appointment on 9-20-14 between 9a-12pm. 12:00 has come and gone. I have not received a phone call or any form of communication to say that I will not receive service today. This is the 3rd time this has happen. I have called your philadelphia office and they are now closed. I signed on for your company to service my home every 3 months. I want out!!!!!!!!! I would appreciate someone from your corporate office to contact me.
Katrina Boler

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Steve Hohil July 8, 2014 at 2:09 pm

I scheduled an appointment for Saturday July 5 at 8 to 10 am. At 7:47 AM Orkin called me and said the technician rescheduled for 1 to 3 PM? I waited and the Orkin Technician never came. Wasted my whole day waiting. Did not get a follow up phone call or anything. I hope this is not how you pride yourself on your service. I am very upset with the lack of professionality and will be posting this to my social networks if I don’t hear back from Orkin in the next 24 hours.

Sincerely,

Steve Hohil

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