Old Navy Corporate Office - Corporate Office HQ

Old Navy Corporate Office

How would you rate your experience with Old Navy ?

[Total: 7    Average: 2.3/5]

Old Navy Corporate Office Address

Old Navy
2 Folsom St
San Francisco, CA 94105

Contact Old Navy

Phone Number: (650) 952-4400
Fax Number: (650) 952-4407
Website: http://oldnavy.gap.com/
Email: Email Old Navy

Old Navy Facts

Date Founded:
Founding Location:
Number of Employees:

Old Navy Executives

CEO: Glenn K. Murphy
CFO: John J. Lenk
COO: John Thomson Wyatt

Old Navy History

Gap started a less expensive version of its brand under the name Gap Warehouse in 1993. The following year Gap Warehouse was renamed Old Navy in order to establish a separate brand and image from its parent company.

The first Old Navy locations were in California.

Old Navy grew quickly and in 1997 became the first retailer to pass $1 billion in sales in its first four years of business.

By 2000 Old Navy had more than 500 stores.

In 2001 Old Navy expanded internationally with 12 stores in Canada.

Today Old Navy has more than 1,000 locations in the U.S., Canada, and Japan selling clothing and accessories for women, men, and kids.

Old Navy FAQs

Question 1: What is the phone number for Old Navy?
Answer 1: The phone number for Old Navy is (650) 952-4400.

Question 2: Who is the CEO of Old Navy?
Answer 2: The CEO of Old Navy is Glenn K. Murphy.

Question 3: Who founded Old Navy?
Answer 3: Old Navy was founded by in .

{ 27 comments… read them below or add one }

Bill December 11, 2018 at 5:29 pm

This complaint is more for you then me. Having owned a retail store for many years at one time, I was always interested in feedback, good or bad.

I was in store #04886 on 12/9/18 about 3:30 PM.

There had to be about 30-40 customers on line waiting to pay. Understanding that it is the busiest time of the year I was patient. Then I realized that only 4 of the 6 registers were open.
I approached a manager by the name of Marian and pointed this out to her. She replied, “We can only have 4 open at a time.” Sounded strange, but I let it slide.
After waiting on line for an additional 20 minutes, all of a sudden 2 more registers opened for a total of 6. I finally checked out and approached Marian and pointed out to her that I did not appreciate being told a false narrative. She mumbled something as I walked away with an angry feeling.

I can’t imagine that’s how you want customers leaving your stores.

Thank You for listening

Bill S


Debbie December 4, 2018 at 10:38 am

Dtcritchfield@ aol.com
I am very upset with old navy. I was in the hospital
Missed my payment. I had no contact email that told me that I had missed my payment. After trying to use my card to purchase and online gift for Christmas my purchase would not go through then I looked at account realizing what happen I made a double payment. But they sent inquiries to credit bureaus and dropped my limit. I pay this acct off every year. After Christmas when I pay this acct off I will not be using it again. Discrimination!!!!


k Stevenson August 5, 2018 at 12:19 am

On 8/4/18 from 10:17pm through 11:22pm
I had the worse experience with your company tonight. I was placing an order online. However, I was unable to locate my old navy card. NO ONE was able to assist me with the order. Your staff talks over your customers, do not listen to them and being that I was transferred to several people they too DID NOT HELP ME!
I spoke with Paula, Riley, Brian he promised I would not be transferred again, Jake, Greg, Matt the supervisor of Accts. #2565. He was not helpfully or willing to help. All he did was say what the other department was unable to do. Lastly, Craig, he was the last straw. He did not have the information correct, he also does not listen well nor does Matt. Your people like to speak over your customers and listen little.
This is a HUGE corporation. It is unacceptable for you to be unable to place an order with a customer whom can provide personal information but not have their credit card on hand and not be able to complete a purchase. I was able to provide any and everything about myself to confirm who I am, They can use my billing or shipping address on record. Why the two departments could not confirm the information and place my order is absurd. After being transferred more than a half of dozen times which include being on the phone for more than an hour, I was still unable to get any results.
I called your 877-755-9567 number, and NO ONE ANSWERED after being on hold for 15min. ONCE AGAIN NO RESULTS!
I have been away and placed orders online without my physical card being on my person and not once have I had a problem with Macys, Lord & Taylor, The Loft, to name a few.


Shantelle Thompson March 9, 2018 at 2:14 am

I am very disappointed and baffled by the lack of superb customer service I am used to receiving from Old Navy. I originally placed an order on 3/2/2018 and received an email that my item was delayed on behalf of Old Navy’s shipping department according to the UPS tracking information online. I immediately called and was offered a replacement order of the pants with a 1-day shipping guarantee with an agreement to return the original package to your company should it arrive in the mail. I agreed to that and was content for the moment. I then received an email earlier tonight saying one pair of the jeans I ordered was cancelled due to it not being in stock. Now mind you, the CSR ASSURED me that the jeans were available and that I would have them by Friday. Once I received the first email tonight about the cancellation I immediately called customer service for more information on the order and why the jeans were cancelled. This new CSR wasn’t as helpful or apologetic nor did he try to correct the situation to the best of his ability in my opinion. I’ve worked customer service for years as a supervisor and I’m not pleased with course of action that was taken. I eventually got frustrated and said to just cancel everything and told him I’d just take my business elsewhere… he had no problem immediately putting in a request for cancellation of the order. He told me that it was just a request on his behalf and the order could very well still ship out to me and all I had to do is just return the jeans to the local store which is an inconvenience to me honestly. I have a medical condition that caused my weight to drastically change resulting in a desperate need for new jeans. I love Old Navy’s clothing and the quality of the products. I even mentioned my health issue to him and it’s like he didn’t even care… I felt like I was just another person on the phone that he was trying to get off the phone as quickly as possible. So here we are now because I have just received ANOTHER email from old navy saying the promised delivery date of the jeans from the first CSR would not be honored due to something on Old Navy’s end once again. I’m livid! I’ve always shop at your store and online for myself and my family.. never have I experienced such a bad experience as this with your company. Customer satisfaction should always be number one even if it requires something out of the norm to reach a resolution. I will no longer be an avid Old Navy shopper nor will I continue to recommend the company to others. I’m not even sure if this email will reach the appropriate person or if anything will be done about the terrible experience I’ve recently had with the company. TLFV7XX is the original order number.

Upset customer,
Shantelle Thompson


CARON December 18, 2017 at 10:07 pm

DECEMBER 18, 2017




bob porter March 13, 2017 at 1:06 pm

Your commercial showing teenage girls hanging out of & dropping from a 2nd story window is totally inappropriate to be shown on Paw Patrol which is aimed at pre-school children.


Karla Adams December 31, 2016 at 11:09 pm

I want to say that my family will not be purchasing anything from Old Navy until Amy Shumer is off your advertising. She is vindictive and raunchy, and rude. I honestly can not believe you want her as your face for Old Navy! You need someone that Is the face of America. She is not that at all!


Juli Bracken December 23, 2016 at 11:30 am

Well I just received an email that all the Christmas presents I ordered won’t arrive in time! If they arrive by the 27th it will have taken 28 days to ship to me. Not only is this after Christmas, but old navy customer service just informed me that 2 of my items are no longer in stock. Your website promised” delivery by 12/23! This is a lure and switch. Two separate emails I received from customer service said “rest assured you will receive your package in time, Juli Bracken”. From researching Old Navy online, it appears there are financial issues. However, I would carefully consider evaluating your systems if you can not keep up with the volume of orders during Christmas time and stay alive against the competition. You will lose valuable customers like me if you can’t figure this out. I think you should hire a rebranding expert and invest in staff training! And offering an apology and a 10 percent savings on the next order does not do justice for us moms who are already trying to make ends meet during the holidays. I hope the new COO reads this and thanks for listening!

Juli Bracken


Terry Kaercher December 17, 2016 at 10:04 pm

DO NOT buy online from OLD NAVY. The service is the absolute worst. I have ordered from multiple stores and received my items in 3-5 days. I ordered my items 17 days ago and still not received. Was assured EVERYTHING I ordered would arrive by Christmas. Even asked if I needed to order elsewhere to be sure I had my gifts. I was again assured I receive everything I ordered. Low and behold, I am now getting emails with items out of stock and not being sent. No time to order online elsewhere to replace these OLD NAVY PROMISES, BUT CERTAINLY DOES NOT KNOW HOW TO DELIVER.


Sherry Gadson December 16, 2016 at 12:29 am

I am fustrated because I had a charge on my account that I did not do. It was in another city. Old navy took care of it and credited me back. The problem is I was to receive a new card. I have called to find out where the card is and they keep saying they sent it out to me. I call back and tell them that I haven’t receive it. So they change my account number and say they are sending me a card. It’s been since August and I’ve had me account number changed 3 times and each time gave not gotten a new card. I called today 12-15-2016 and they assured me that I will get the card in 7 to 10 days. We will see. If I don’t get it I will be closing out my account not going to deal with them anymore.


Judy J Thurman December 14, 2016 at 8:32 am

I’m very angry because of the fact that I’ve spent lot of money at Old Navy in 2 months with ordering items online. I ordered 2 Metallic Frost Free Silver Vests on 2 different orders. 1 was exchanged but the 2nd one yall would not exchanged and I think this not right! I even tried to exchange this item at the stores and the Associates act like they never seem this item before. I will “NEVER” SHOP AT OLD NAVY AGAIN!


Bonnie Matthews December 11, 2016 at 3:04 pm

I realize this is an extremely busy time of year, but the Customer Service at Oldnavy.com is terrible!! I have waited at least 30 minutes at least 5 different occasions in the last 2 days to speak with an agent regarding my order. I was NEVER connected!
It seems that no one cares that I haven’t received my order of 10 days ago even though the website says orders will arrive by Christmas if ordered by 12/17! That’s funny, I ordered on 12/01 and now,10 days later, there is no indication I’ll receive my order any time soon. And of course, there is no speaking to those agents even after waiting over a half hour on numerous occasions!!!
Old Navy has received my last order which it appears as though I’ll never see before Christmas!!!


Sharon December 2, 2016 at 10:07 am

I have had more problems with Oldnavy.com orders this year than I ever have, they used to send them out and I would get my order within a week, well the last several have been pending and have not even left the warehouse after 2 weeks, one order they actually canceled without my knowledge and never told me why or what happened? They just canceled it. I have been a good customer for a very long time but I am seriously thinking of canceling my card and never shopping there or online EVER AGAIN! If this company is run this badly I think the Executives need to know and find out WHAT is going on in their warehouse?


Kelly Williams November 23, 2016 at 10:19 pm

I will never spend another dollar with Old Navy or Gap Inc. since you decided to have Amy Schumer represent your Product. Several people I know will be boycotting your products. This is the type of person you want the youth of America relating to? What were you thinking? Obviously you were not!


Cheyanne September 16, 2016 at 1:20 pm

I work at a Tanger Outlet location in Michigan and I’m in need of some help. I have some very important internship paperwork to be filled out for my school. The internship is giving me two credits, that I need to graduate (it’s my senior year). One part of the paperwork requires the company’s Workmans Comp Company. I was told by my instructor that my supervisors would know this, but no one knows. So I was told that I could call corporate to get an answer and both times I called I was transferred to the Workman Comp extension line, only to be sent to voicemail. I understand that there may be time zone barriers but my dead line is coming up and I really need this simple information ASAP. I will try to call again but I would appreciate it if someone got back to me as soon as possible!!


Elyse April 20, 2016 at 1:35 am

Old Navy Card services customer care is a joke. I wanted to pay my bill online, but their site was down. I was forced to process my payment through their automated system to assure it was made on time. I store all of my payment confirmation emails for my records. I did not receive an option for this standard email via their automated system.

I called their customer care back to ask for an email for my records and was hung up on while holding. I called back a second time and was told I can not have an email. My email is on file, it was confirmed with me. And they offered to read me my confirmation number. I asked again for them to use the email on file and email me my conformation to keep with all the others. Was still told no.

I then escalated to a supervisor named Pete Mitchell who would not provide me with an email either. I asked if his supervisor was available and he told me no and to try to call back during normal business hours and he STILL continued to offer to read me an conformation number.

When I asked for his direct number, he said he doesn’t have one, so I asked for his managers number and was told they don’t have one. I asked for the corporate number and was told there is not one. Pete said he could only provide corporate’s address. I conceded to take it and he provided me a PO box. A CORPORATE OFFICE CAN NOT BE LOCATED IN A PO BOX! I asked for the physical address for corporate and was told he does not have one.

All I needed was an email. Now I am a livid and highly dissatisfied customer. The least helpful any business has ever been.


Joni January 18, 2016 at 8:42 pm

Cherrydale Greenville SC.
I am beyond disgusted with the restroom in this facility. They have always been dirty but tonight was worse. I wish I would’ve taken pictures but I was in such a hurry to get home and bathe me and my child I didn’t think. The womens toliet had pubic hair, urine dripping off the seat, and a urine soaked floor. I had to wipe it off best I could because my child had to go and couldn’t hold it. So then i try to wash the filth from my hands and the water does not work. I sent my child to the mens restroom to wash up and it was just as deplorable. It even had feces smeared on the toliet, soaked floor again and the smell was awful. I confronted the manager and all she said was I’m sorry and yes we do clean them. I had footprints of urine into the hallway and I didnt even want to put my shoes in my vehichle.


kris November 24, 2015 at 4:56 pm

I was at one of the Old Navy locations in la crosse wisconsin a couple of weeks ago when i came acrssed the worst customer service ever. I understand that in most places, it is policy (if not policy, then frowned upon) to set your personal life differneces aside when you are at your work place. Me and the employee had not had any contact AT ALL previous to my store visit. She does however go to my school. But besides that i have no spoken a word to her other than this day. As im struggling to find a style of jeans that i was planning to buy, i go to the next step and ask a floor associate. I walk to the girl and excuse myself then proceed to ask if she could show me where they would be. She merely aknowledges me followed by a rude and abrupt comment. I wont leave it listed on this as i dont think corporate would appreciate it up for the world to see. The bottom line is, YES i saw she was working on a project. Key word WORKING. Tell me if im wrong but part of employees job is to direct the customer to help them find what they are looking for. She made it clear that what she was doing was more important than anything i could have been looking for. I really have no idea but if i had to guess id say i wasnt the only customer she had treated like this. I would like to hear back from some body as soon as possible to onow what action will be taken as i know corporate and myself are not okay with this. Last time i go to old navy since that was the closest one by me.


donna brown July 8, 2015 at 11:26 am

I was in the changing room at your Mays Landing NJ store (Hamilton Twnshp) after trying on several items I was getting dressed and looking in the mirror I could plainly see a camera. I immediately felt ill came out of the room and a woman was waiting to come in
and she took one look at me and asked if I was ok. I was crying so she got a worker who was standing close by and when she came I went to show her and she said right away oh the camera I can assure you its not facing your dressing room!! I left the store hysterical and phoned my husband who told me to call the police asap and to go back in and take pictures which I did. The police came a report was done the employee would let me see the film just the officer after several phone calls and a lot of persuading from the officer and myself I was allowed to view tapes. I did not see anything in my dressing room it was aimed down the hallway but could very easily be turned . The employee even said they have spoken to corporate several times. I can’t believe in this day and age this could happen !! There are CHILDREN in your stores. I am not finished with this I expect to hear back from someone.
Dee Brown


NANCY HUTCHESON March 24, 2015 at 8:20 pm

I bought a pair of Bermuda shorts probably 3 maybe 4 years ago and wish that they would bring them back because I love the style and fit! I was able to buy 2 pairs and I baby them, wash them and hang to dry! They are denim, loose fitting above the knees and fit slightly below belly button, Very comfortable. I check every year to see if this could be the year! The only numbers I can see are RN54023 on size tag and underneath is an S/752489 V/000617 JAS10 APR10 so maybe it was 5 years ago! Bring these back! They must of sold well because I had a hard time finding them in my size.


Laurie A. March 18, 2015 at 1:49 pm

I will be reporting OLD NAVY TO THE BBB.
I have 3 charges that I got credits on my charge card due to items not received. I contacted Old Navy when the 3 packages were not received and I was told to go directly through my bank. I did do just that. The credits were given back. I guess then citi-prepaid got further information from Old Navy showing the orders placed. I do not dispute placing the orders. The problem is I NEVER RECEIVED ANY OF THE ORDERS. Now the charges that were once credited have been rebilled and I am being told by my card holder to contact Old Navy directly to make the credits happen this time.

You will see that I have placed orders since but now I have everything shipped to my place of employment and with signature required so I am assured the packages are now received.

I do not want to file a complaint with the BBC, but I will if the credits are not placed back on my card ASAP.

$70.65 order TT6WGDM
$78.42 order TT3FG3Y
$111.06 order TT6WHG4

Total 260.13

I just received an email back stating you won’t put the credits back.


Terry Kaercher December 17, 2016 at 10:08 pm

I reported them to the BBB. By reading all these reviews and others, don’t think they care or it will help.


DENISE boccio November 28, 2014 at 1:35 pm

The bottom line is , I spend a lot of money in Old Navy . I went out of my way to go to the store on Black Friday to get a price adjustment . After waiting on line for an hour and a half the cashier told me they can’t do a price adjustment . Bull ! Can’t or won’t? . I don’t care if you had it written in small print below your advertisement for your 50 percent sale . I don’t have time for small print . The money I would have saved would have been spent there anyway . There are plenty of others stores where I can shop for my kids. You just lost a loyal customer. Thanks for nothing !


Lena Decker November 15, 2014 at 12:26 pm

To Mr. CEO,
I would like to express my dissappointment with my recent visit to my local Old Navy in Frisco, Texas. I have been to this store many times and never had any complaints. My dissappointment had nothing to do with the employees or store in general, but with the return policy. Now while I understand the reasoning behind the policy, I would like to add that there should be room for adjustments. I tried to exchange some sweat pants I had purchased for my son 10 days prior because yes after they were washed they fit him shorter in the legs. Now mind you, none of the other $100 hard working dollars worth of clothes I spent that 10 days prior which were also washed were shorter. I was pretty surprised since I have been an Old Navy customer for at least the last 17 years. I went in to the store to exchange the pants for a larger sizer and to also purchase about $60 dollars more in clothes, but according to the cashier who pointed out the return policy, would not be able to exchange the pants. I left with my sons short pants and nothing more. I work incredibly hard for my money which I’m sure most people do, so I value what I spend my money on so to know I have wasted $15 dollars that I won’t be able to get back really upset me. It may not seem a lot of money to a CEO like yourself, but to a hard working single mother who often has to live paycheck to paycheck, $15 dollars can feel like $1000 dollars down the drain.
I would request you to reconsider the return policy to include store credit or an even exchange within 30 days of purchase as long as you have a receipt. I look forward to a response.
Thank you,
Lena Decker


Anjali September 15, 2014 at 3:15 pm

Every year our spiritual organization makes packages of gloves, socks, and scarves to distribute to a local shelter that we support each month. We were wondering whether we could procure scarves directly from the warehouses. Our goal each year is about 150 packages. Please advise. Many thanks.

Warm regards


Anna Johnson August 20, 2014 at 10:47 pm

Hi my name is Anna Johnson I am 27 years old from a little town called Russellville Kentucky and the reason I am emailing you is because me and my sister have started our own business and we would like sponsors what we do is take pictures that she has taken of nature or some friends of ours had drawn and we put them on our site and people order t-shirts, pictures, pillow cases basically whatever they want and we put either their names on them or sayings and we would like it if you would sponsor us.


Susan Waisanen August 15, 2014 at 8:55 pm

I would like to know if Old Navy can donate over stock school age clothing that can be donated to a charity for back to school kids who qualify for free or reduced lunch. Is there a process to how to go about doing this? I live in Lynnwood, Washington if that makes a difference.

Thank you for any information,


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