Norm's Restaurant Corporate Office - Corporate Office HQ

Norm’s Restaurant Corporate Office

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[Total: 29    Average: 2.4/5]

Norm's Restaurant Corporate Office Address

Norm's Restaurants, Inc.
17844 Lakewood Boulevard
Bellflower, California 90706

Contact Norm's Restaurant

Phone Number: (562) 804-4485
Fax Number: (562) 920-9834
Website: http://www.normsrestaurants.com/
Email: Email Norm's Restaurant

Norm's Restaurant Facts

Founder: Norm Roybark
Date Founded: 1949
Founding Location: Hollywood, California
Number of Employees: 2500

Norm's Restaurant Executives

CEO: Jim Balis
CFO: Janice De Rouen
COO: Jerry O'Connell

Norm's Restaurant History

Norm's restaurant

Norm’s Restaurant was founded in 1949 by used car salesman Norm Roybark. The original location was in downtown Hollywood, near the corner of Sunset and Vine. The oldest location, on La Cienega Blvd., still stands today and was made a Cultural Landmark by the city in 2015. Norm’s Restaurant operates a chain of casual dining locations, offering typical American cuisine.Norm's restaurant food

Norm’s Restaurants has 18 locations, all in Southern California. Most locations were designed by Armet and Davis. The showroom type of architecture has come to be called “Googie” and is quite popular. The company has headquarters in Bellflower, California.Norm's Restaurant Mobile App

The company was sold in January of 2015 to current CEO and longtime restaurateur Jim Balis. Balis has stated that he does not necessarily have plans for renovation, but for expansion of the company.

Norm's Logo at Night

Norm's Restaurant FAQs

Question 1: What is the phone number for Norm's Restaurant?
Answer 1: The phone number for Norm's Restaurant is (562) 804-4485.

Question 2: Who is the CEO of Norm's Restaurant?
Answer 2: The CEO of Norm's Restaurant is Jim Balis.

Question 3: Who founded Norm's Restaurant?
Answer 3: Norm's Restaurant was founded by Norm Roybark in 1949.

{ 33 comments… read them below or add one }

george funk November 15, 2018 at 2:40 pm

FOR A COMPANY THAT SPENDS MILLIONS IN TV ADDS WHY HAVE YOU ADDED A 3% SURCHARGE IN SMALL FINE PRINT ON YOUR MENUS ? IF YOU ARE PROUD OF THIS WHY DON`T YOU PUT UP A LARGE SIGN AS YOUR CUSTOMERS ENTER, INSTEAD OF ADDING THIS TO THE BILL AS WE LEAVE? I AM 74 YEARS OLD & HAVE BEEN GOING TO NORMS SENSE I WAS 11. IF YOU NEED MORE MONEY WHY NOT INCREASE YOUR PRICES? THIS SEEMS THE HONEST APPROACH & NOT UNDERHANDED!!

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Bob James October 22, 2018 at 6:26 pm

Please forward this message to whoever is in charge of scouting for new locations for your restaurant chain. I live in Moreno Valley and I have there for approx 10 years. The first thing I noticed when I moved there was that they didn’t have much of a choice in sit down restaurants. Sure they have the standard Denny’s, IHOP , Sizzler, Outback, Olive Garden but they don’t have good fashion dinner where you can have breakfast, lunch or dinner. Unfortunately, they don’t have a Norms. The closest one in Riverside on Tyler but I think your company is missing out on a great business opportunity. I say this because there seems to be something of a business building boom going near the corners Day and Eucalyptus streets. They are building something called the Quarter and I’m told they will have 3 different hotels at that location as well as a 76 gas station along with several smaller shops. As I drive past this area I noticed a nice area next to the Moreno Valley fire station and adjacent to the newly built hotels that would be a perfect location for a Norms restaurant. The reason I believe this to be an ideal location is because it will be approx 5 new hotels within its near proximity and there are several large residential complexes across the street from it. Day Street is the borderline street between the City of Riverside and the City of Moreno Valley. The Riverside area has a lot of country facilities that are also very near. I just learned that Golden Corral is planning on building a restaurant not too far from this location so all in all I can’t find any reason someone from your organization doesn’t go and do some serious location scouting because all the good places are gone…..Just thought I’d reach out and help!

Bob

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William simpson July 7, 2018 at 11:15 am

Google waitress at the Hawthorne Boulevard in Torrance store restaurant rude her name is Nanette she cursed at me are you there all the time this girls should not be working there I want to go in again and I don’t want to see her working or going to lose a good customer are you done once a week for the past 25 years

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rudy duran June 7, 2018 at 12:51 pm

THE NORMS IN WEST COVINA CA. DOUBLE CHARGED MY BILL FOR 327.33 AND WHEN I CONTACTED THE MANAGER HE REFUSES TO CREDIT BACK THE CHARGE I AM BEING CHARED TWICE FOR A BILL I WILL NEVER SET FOOT IN A NORMS EVER.

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Cecilia May 20, 2018 at 12:13 pm

Norms on slauson in Huntington park
Manager Ramon needs some immediate customer service training. I get overcharged by the cashier whom I clearly stated what I wanted and pointed to on the menu. Despite her saying that they only sold 2 pancakes with eggs, yet in the menu it’s 3 pancakes with eggs as 6.99. I ask the manager to refund me the difference. He immediately claims that his cashier charged me the right way. In what way is charging me a stack of pancakes and a side of eggs the same. It ends up being more money. He must like to pay more money! Yet if I was short, he wouldn’t allow me to take my food. All in all Ramon needs to better train his employees and provide customers with curtous manners.

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Jesse companioni April 30, 2018 at 9:04 pm

On April 27 2018 my wife and I went norm’s in downey 7955 Firestone Blvd after ordering grilled salmon we ate half of the meal but there were parts of the salmon that were undercook we ask for the manager her name Nancy Cook and explain to her that parts of the salmon was not cooked enough she pull the receipt out my wife hand and said in a very rude manner you don’t have to pay for the meal she turned her back on us and left ,we got very upset and left too we did Not complain to get free meal so the next day I went to talk to her but she wasn’t there l explain manager what happened and I paid for the meal I don’t want and I don’t need anything free went I want or need something I’ll pay for it . Nancy cook Should not be managing any business

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Wayne Lanthier December 20, 2017 at 5:24 pm

I am a regular, every Sunday morning me and my wife have been going for breakfast for over a year now, good service, good quality and wonderful environment! I decided to “treat” myself today for a late breakfast,(1pm) Prompt service, seated right away by Benjamin also my server. Scrambled eggs, extra crisp bacon, fruit and toast. 2 minutes later, brought to me.
I was amazed they could cook eggs that fast! Eggs were dry, very small portion, bacon limp.
Plate sitting under a heat lamp? Very disappointed, could not eat eggs or bacon, decided to just leave it and pay and exit. I will not be informing my wife so as to continue our ritual on Sundays. Thank You

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Eric mcloughlin November 18, 2017 at 3:12 am

Worst restaurant I’ve ever been to. Twenty empty tables and both hostess ignored me and my wife for fifteen minutes. When we finally get a table it took thirty minutes to see a waitress.forty five more minutes just to get silverware. Am I paying money to be ignored?

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thomas wolf November 15, 2017 at 11:13 pm

Dear Guys,
Us West L.A. customers were heartbroken when first Santa Monica and then the Pico Norms both closed. Are there any plans to reopen a new Norms anywhere in West L.A.? We were loyal customers and faithful to Norms all through the years. Please consider opening one in our area.

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Denise Segundo September 4, 2017 at 9:28 pm

Hi, my name is Denise. I have been a faithful customer of norms since I moved to California in 1997. I’ve been to the norms in Lakewood, downey, Euclid, and now I have been attending the one on Tyler street in riverside since we moved to this area a year ago. We had done a take out order once before and it was not good at all when we got it home. Because it is an inconvenience to go I to riverside from Corona just to return the meal, we ate it and I did not register a complaint. However, this time is enough! We ordered the jalapeno burgers, both of them with 2 gumbo soups, and since they did not have any sweet potato fries, we asked for steamed vegetables. The gumbo soup had not one single piece of chicken or sausage in it, the vegetables were hard rather than soft, the bacon of severely undercooked, which is not good for either of us as we do suffer from our health, and the hamburgers only had one tiny sad piece of onion in it! I tried calling the restaurant, I asked for the manager and was put on hold twice, my call was never answered, I just heard the hold music both times I was on hold. I’m extremely upset and disappointed with the food and service! I’m asking that this be resolved so I can once again resume my time at norms again. I did take a picture of the bacon and onion and the receipt for you to view. I would appreciate a call back or an email response back and will be happy to send you the pictures via email as well. Thank you for your Help, sincerely, Denise Segundo. Email me personally to send you my cell #.

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Sylvia Romo August 9, 2017 at 12:43 am

Hello
I went to the Norms on Sherman Way/Woodman in the city of Van Nuys. Ive called in 3 orders to go on 3 separate occassions. Each time my steak and vegetables were under cooked. 2 out of 3 times ive accepted a replacement dinner. This last visit 8/8/17 was the most horrible experience of my life in any restaurant. The STEAK had the most FOUL taste. It actually SPREAD to the vegetables n the baked potato by the time i got home. I had put hot sauce as well as steak sauce and the taste still penetrated. It was gross. I called once again and once again they offered me the same thing but this was my last visit to norms. Ive grown up with norms n its sad that BAD MANAGEMENT continues to let this happen over and over. Also when i called in the order (30 minutes ahead) it wasnt ready and the cashier/host had an attitude like my order didnt matter. In fact when i called in the order she wasnt even familiar with the menu. Ive been ordering the same thing for years. The steak special with the soup salad. The chefs were unshaven n the uniforms were dirty. CORPORATE REALLY NEEDS TO DO A SURPRISE VISIT AND OR CALL IN AN ORDER. The chefs were laughing because they could see the displeasure in my face as i waited for my order to be ready which took another 20 minutes after arrival and the restaurant wasnt even busy.

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Michael Mihm July 27, 2017 at 11:53 pm

Hello,
I feel that a Norm’s restaurant would do well in the Lake Elsinore area. Maybe on casino dr. and railroad canyon dr., where a coco’s used to be. The building sits empty at this time. If you would like someone to manage it, I sure we could work something out.
Thank you for listening, Michael

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Kayla October 24, 2017 at 7:01 pm

I called customer service and was hung up on ! The manager of the store offered me a coupon over a month ago and I have received nothing ! It’s ridicouls I’m still dealing with terrible service even after my diminish experience ! I recently ate at your location in Santa Ana . I was excited since it was my first time and looked forward to it . Unfortunately the waitress was terrible and ruined my entire night ! She never came back once after giving us our food . I sat the entire time with a empty cup trying to flagg her down and she blatantly ignored me . I even tried to wave down another waitress and she ignored me . She finally came to the table and tried to rush us out when I obviously had the intention for desert I even asked her about it when ordering . I was so pissed I just took my ticket and left . Not to mention I had to wait another 15 minutes for someone To come to the register . I emailed a complaint to the store and was emailed by the manager who told me to call her which was already strange but I called her to no avail . I even emailed her back and nothing . I am beyond disappointed and can’t help feel cheated !!! This is beyond ridiculous . I would love for you to watch footage it’s appalling one would almost feel like it had something to do with the shade of my skin …. as the other lighter customers received impeccable service .

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Regina Conquest July 21, 2017 at 11:27 am

7/20/17 My husband and I went to Norms in Van Nuys, First of all the place was dirty, I have visited this particular restaurant before, it’s always packed and always open . So I get that it is hard to deep clean a restaurant with customers in there 24/7. So as we are having our dinner the manager came to our table and said “Why are you spitting “loogies” on the floor?” I was like What? What are you talking about? the Manager then said The customer two table behind us said he saw one of us spit on the floor. I said that was a lie, he is crazy that never happened. Mind you my husband had sneezed about ten minutes before and covered his face in a down ward way, infact the lady across from us said “Bless you”. The manager proceeded to ask us if we were sure we didn’t spit “loogies” on the floor. I said just cause that old man said it doesn’t mean it happened, now let us eat. and maybe he should clean up the butter on the floor near our table. needless to say, I lost my appetite and asked for a container to go. The old man then glared at us as he walked by. The manager was very unprofessional and should have asked us kindly what we think may have happened. The immediate accusation was uncalled for. Was the old guy looking for a free meal? Your manager needs training, your restaurant needs a deep cleaning. perhaps a call to the Health Department would get you some attention.

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KEVIN BEGANE July 17, 2017 at 11:28 am

I really didn’t want to write anything. I tried to do this over the phone. I called the corporate office and asked if I could leave a complaint about the Norms in Torrance and she said “I will transfer you to Chips phone because he is not in yet.” someone answered and I asked if they were the one I should be speaking with and he said no. I must speak with a manager David but I would have to call back in another 4 to 5 hours when he gets to work. my call was placed at 8;06 am 7-17-17. but this is why I called in the first place . This morning I visited the Norms on PCH in Torrance and there was one customer inside. 4;50am. I looked for a table to sit at but every one was dirty. this happen about two months back and I took it upon myself to clean it but this morning I was not in the housekeeping mood. I then walked over to the counter where the entire counter area was filthy. at that point I grab your “join the team” card looking for a managers name. {there was none} I then walked back around the table area and looked closer at the floor. this had not been swept in hours .
my girl friend and i have dined at your La Cienaga location for years and when I lived in Santa Monica I dined at the one on Broadway and Lincoln, and never had a problem. I suggest you and your staff go visit this store tomorrow morning around 5am. its an eye opener 310-877-XXXXX

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Julian B Duron July 7, 2017 at 7:42 pm

I would like to see a Norm’s right here in Lake Elsinore area. Lake Elsinore is one of the fastest growing Communities in California.
My first home is in South Gate California and I have visited most of Norms in Los Angeles County. I retired after 30 years from City of Los Angeles and moved here to Lake Elsinore 5 years ago buying my 2nd home in 2012
I’m a member of a number of Non Profits organizations and I attend City Council Meetings and some Planning Commission Meetings and I am aware of all new housing starts. HWY 74 at Central exit off the 15 FWY is a PRIME Location. I hate driving all the way to Riverside to get my Bigger Better Breakfast.
Julian B Duron 323-574-XXXXX cell
No sales Tax increases HERE Lake Elsinore like Hemet, Temecula, *Riverside and Menifee.

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Terry McDermott June 4, 2017 at 5:10 am

I usually get good service at the location on Lakewood Blvd in Bellflower. But the service has slipped on my last few visits. Had to wait too long after being seated and not offered a beverage until after the food was served. The food was served about the same time as the soup and I had to ask where the salad was. Also you were very slow on the coffee refills.
I hope something can be done as I usually eat here at least twice per week.

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SCOTT MEYER June 2, 2017 at 12:47 pm

FOOD & PRICE WERE FINE BUT BATTER DIPPED BACON WITH RANCH WAS RAW INSIDE ARE’NT YOU SUPPOSED TO COOK BACON FIRST ? ARE YOU TRYING TO GET PEOPLE SICK? JUST CONCERNED. I DO HAVE PICTURES IF YOU WANT TO SEE THEM!

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Jose Mendoza April 9, 2017 at 6:21 pm

I been seated and after 20 minutes I talk the manager telling that I had 20 minutes waiting so he sent someone else and right after this person a Waite came but once again I had to wait for my food for about25 to 30 minutes and when he brought the dishes the food was cold what kind of service is this hope you hire a waiters with experience

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Steve Furlan March 7, 2017 at 7:50 pm

Can’t log in. And it will not recognize my email address when I try to change it, although at other times, trying to do other things, the site will recognize it. Need help just to log in. Help Help Help. Your site is driving me batty. Have someone call me at 949-548-XXXXX.

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Al Hornsby February 24, 2017 at 8:15 pm

I was with my family dining in the La Cienga Bl. Restaurant location around 8:30 pm and after I believe was the time. The waiter made a few simple mistakes with the order, left the table at one point when I,told him, “My mom is not settled with the matter. The promise of corn with the meal as a side the pair item choice on,the menu affected her decision to place the order. The manager came over and told me, I,had been 86 from The restaurant. Every time you come here you cause problems. I could not have an,uninterrupted speaking opportunity. I would have appreciated if I could have veenballiwed to be heard but she had a position already taken in her arrival immediately after she had been greeted. As I am writing it comes to me clearer we were mistreated 3 prior occasions and the 2nd of which she may have been but I am going to subject myself to a polygraph test and go very public with those experiences.

3 incidents back spaced in time, we arrived just in time for a meal to get an early discount. As we were seated my party wanted to secure if we would, the server or waiter said yes I see to it we honor that. It would be ok. Another waitress or manager nullified the promise and the young female waitress disavowed knowledge or denied saying that. I had never prior in life experiences a waitress lie. I remember that they argued, I allowed them to know I had audio recorded that on my cell phone and possibly another devise as it was in progress. This was egregious and as reprehensible as I known such lack,of integrity. I became the subject. I contacted the corporate office and the person who I reached the next day went straight into inflammatory assault that she knew what happened and I promised myself and perhaps her I would write a letter.

There was another time after that which is prior to yesterday but I will ask my partner more about what that was about. Again it was daylight hrs and was very egregious. The staffing wants this to reflect on me. This very racially motivated. Rudeness unwarranted where as a person dines to have a pleasant experience and not to be berreted in the presence of a couch of white onlookers. That is a peoples job of customer service in a hospitality industry. Keep the possession of evidence of the surveillance for the times I was there. People get fired behind this kind of thing. A Denny’s defining while Black,type of experience.

They are suppose to be able to diffuse not act escalatory. They interact with elderly, transient, and all kind of populations. I will write more details at a soon about specific statements exchanged. As a Black,male I realise the stigmatization of supposed dangerous in public places and how one can be susceptible to ex0loitation and emasculation. Ejaculation in the dlsense that it was my mom that had the issue with the food this and all times before. I was ever so careful in my demeanor and persuasion but why was I the target and subject centerpiece? KEEP THE SURVEILLANCE VIDEO RECORDING YOU HAVE PISSESSION OF EVIDENCE. I MIGHT NEED TO SUBPONNA IT.
PLEASE RESPOND BY EMAIL.

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Raymundo reza January 31, 2017 at 3:37 am

God bless. The owners Of Norms restaurant.

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Raymundo reza February 20, 2017 at 11:56 am

Good morning how are you today by the way God bless you happy Monday my prayers always goes to you guys my beautiful experience with Norms Restaurant is when they send me to work as a security guard my name is Raymundo Reza it was a beautiful experience I said what kind of people they’re in the restaurant so I drove the car from Compton to Anaheim no it’s my job first I do I get in my knees I start praying when I finish my prayers I to bless everybody that come to the restaurant and of all the workers let me the bosses from the restaurant and my Lord take care of law enforcement firefighters police helicopters and security guards that working in the night I met one of the workers positive was sitting down in bench my customers were walking out it was saying thank you for coming from my norms and next time bring more people I I told him can I make something similar If It Makes You Happy do it. I love blessing people I started thinking what should I say Carson and I started saying hello welcome to Norms remember what better than Denny’s and IHOP in all of 24 Hour business open I don’t get paid extra God bless enjoy your lovely meal and I walk the customer all the way to the door open doors customer saying thank custom war scene thank you for blessing me I needed it and I told him don’t thank me thank the Lord for sending you here I miss working Anaheim and Euclid when I didn’t win the no more my heart was broken send me the people the customer the workers and blessing people God bless you take care if you want to send me an email Raymundoreza36 at gmail.com I miss working order and God bless you Norms Restaurant I cannot stop talking about my beautiful experience at the restaurant

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David January 22, 2017 at 8:03 pm

The Victorville Cocos off Palmdale Road closed down you should open a norms you have great prices it’s freeway friendly and I think it would do well

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Michael January 17, 2017 at 8:51 pm

my experience has been as far back as Mike that was a store manager for years with norms. He had the Van Nuys store and Downey store as a doorman.. that’s done work for Norms their food is not just awesome and great but everyone works hard and Norms is like a family to all of their employees if you work hard and you stay with the company and you care about the customers as much as you can. That’s why Norms food is outstanding and that’s why I’m proud to do their door repair for them their particular NORMS Restaurants where the food is even further the outstanding even though it’s all the same food but they’re so busy because their food so great so sometimes you can’t please everyone but you do your best to help everyone and make everyone happy I just wanted someone to know how much I appreciate NORMS Restaurants
Michael😄

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Adriana January 10, 2017 at 9:51 pm

I had the worst experience I have ever had at the restaurant. My husband pick Norms to have breakfast for his birthday. We understand that on sunday January 8, 2017 the restaurant would be busy and we didn’t mind waiting to be seated. We ask the waiter to bring our son apple juice and he said he would check if they had any. 15 minutes later the waiter didn’t come back. In the 15 minutes they had seated 3 other tablea around us so we ask the waiter about the juice and he said they didn’t have any. We continue to waiy for our food and the tables that where seated after us already had their food. We waited 30 minutes or more to ve served our food and when we received it, the food look horrible and like someone from across the hall throw the food on the plates. On top of that our food was served on dirty plates. I called the manager Ramon Gonzalez and he had an attitude when he arrived to our table. I explain the problem and his response to us was ” what do you want me to do” not sorry about the dirty dishes, the wait, or sorry for how the food look. He did nothing to correct the situation and i ask for their corporate number and Ramon stated ” why do you want it for, they will contact my district manager and she will make me call you back”. I ask for the number again. He provided me the number and his district managers extension. Which i have contacted already and still haven’t received a call back. I really hope someone in corporate will contact me back in regards to this incident. I will also be contacting the health department. I really hope someone addressesthis concern. We visited the Norms restaurant in Huntington Park California on .

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Gloria Higuera December 24, 2016 at 1:46 pm

I want to know if the cashier on slauson location doesn’t need glasses since she said the seats that were available were for 2 or 3 patrties but the tables were the biggest table at the restaurant. So she thought it was ok to keep calling other people when it was my turn.

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darlene fernandez December 22, 2016 at 1:59 pm

Food was cold

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Ed December 13, 2016 at 11:05 pm

We are VERY upset that the Westwood Norms is CLOSING for good! Why don’t you open a few NEW locations on the Westside to replace Westwood and Santa Monica?

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Steven Coker December 29, 2016 at 5:47 pm

I read that you’re looking for possible locations in West L.A. to replace the recently closed Westwood store on Pico Blvd., a store I used to frequent very often.
May I suggest you take a look at the former OfficeMax/Office Depot spot at 8985 Venice Blvd. at the L.A./Culver City border. It’s diagonally across the street from the Culver City Expo station, and though lots of development is planned in the area, this spot is already an established shopping center. A Sprouts market opened in the space next door earlier a few months ago, and there is also a Starbucks, Noah’s Bagels, Chase Bank, Rite Aid, and a few other stores in the same shopping center. Lots of parking, major visibility, freeway adjacent, and good area demographics.

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Andrew Ronald Marez December 2, 2016 at 8:35 am

I would like to know why there is only one waitress in the early morning in the Riverside location. It was 6:15am the table were not clean up no at the front desk and there was a lot of people waiting to eat and sit. These is the 3 rd time this has happened in 5 weeks me and my father walk out I like your food but will not be going till this being taken care of I challenge you to contact them at that hour between 6 am 7 am and ask them how many people are working right now during week days

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John Guzman November 7, 2016 at 3:42 pm

Why isn’t Norms honoring Veterans Nov 11? While Dennys, IHOP, Rubys, Mimis, Shoney, just to name a few, are all honoring men and women who served this country, I’d like an answer.

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ROGER HO October 22, 2016 at 1:43 pm

I had an incident on Thursday night at the Norms restaurant in Pico Pivera somebody call the police on me. They think that I had a knife but I’ve don’t so I ‘ve gotten arrest for it. I want speak to someone about my complaint?

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