National Car Rental Corporate Office - COHQ

National Car Rental Corporate Office

How would you rate your experience with National Car Rental ?

[Total: 3    Average: 2/5]

National Car Rental Corporate Office Address

National Care Rental Systems, Inc.
8420 St. John Industrial Drive
St. Louis, Missouri 63114

Contact National Car Rental

Phone Number: (314) 512-5000
Fax Number: (314) 512-4706
Email: Email National Car Rental

National Car Rental Facts

Founder: Co-Op of Car Rental Agencies
Date Founded: August 1947
Founding Location: Missouri
Number of Employees: 10001

National Car Rental Executives

CEO: Lawrence J. Ramaekers
CFO: Jay Alix
COO: Rob Hibbard

National Car Rental History

National Car Rental was founded when 24 independent rental car agents decided to create a co-op in 1947. The company operates a chain of car rental locations and is currently owned by Enterprise Holdings Inc.

As of 2005, the company had grown to more than 2,000 locations in the US and internationally. The company introduced a mobile phone app for frequent users to make reservations and cancellations easier. The Emerald Club is a loyalty program which enables customers to bypass the counter and choose any car designated as an Emerald Club Car.

National Car Rental recently partnered with Asia Miles, the leading travel reward program in Asia. This allows clients to add to their frequent flier miles when renting from National.

{ 14 comments… read them below or add one }

Dan Schmidt February 28, 2018 at 8:56 pm

Good evening. I have been trying to get in touch with an actual National Car Rental Agent at Charleston, SC Airport to no avail. On Tues. Feb. 27th at approx 230 p.m. I dropped my rental off at that location and inadvertently left my daughter’s Ipod in the car. As you turn these cars over quickly, I assume they would be taken to an area for cleaning/detailing. I wouldnt see that it would be difficult to find out who detailed the car or narrow down employees who worked that day and time period. I know Ipods are easily resold, but I am counting on your employees to be trustworthy and turn in to lost and found. Do you at all have security cameras in theae areas? I can get details, but am hoping to.hear back with It shouldnt matter, but I will add that my daughter has autism and her lifeline is her over 3,000 songs downloaded on her Ipod. She is quite upset and doesnt understand. Please contact me quickly so that no more time lapses. Thank you, Dan and Karen Schmidt 315 254 XXXX or 315 720 XXXX


Bob February 23, 2018 at 6:13 pm

Disappointed to see you have pulled support of NRA. No more business from me or my family.


James Bell January 1, 2018 at 11:42 pm

I am very disappointed that we have not been able to get anyone, at any of the many times that we have called to even answer the phone at Tampa International Airport location. On 9/22/17 while riding with my boss I left my Handicap Parking Permit in the car. We immediately reached out to the Tampa location he same day and was unable to get anyone on the phone to help. We filed the lost/found report and continued to check day after day via the email instructions. No one has emailed us, or called and now the report and all information has been completely deleted and it is asking for another report? Why was there no kind of follow up at all to try and help me find my handicap permit .


National Cares February 13, 2018 at 3:03 pm

James Bell, we appreciate it when customers tell us about their experiences. I assure you that it’s never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@ with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.


Scott Dissel December 12, 2017 at 11:22 am

I am trying to contact anyone at National who will actively try to help me recover a VERY valuable item I left in a vehicle.

I have done all the required reports to lost and found, both locally and nationally, and I have followed up with phone calls numerous times. (Lost and Found report #3869461). All I have been told is that “we need to wait and see if it is returned.” There are several reasons why this approach isn’t working, and only a small amount of effort could effort could resolve this situation. I appreciate that there are LOTS of items left in cars (I look at the list daily), but this one is MUCH more valuable than any I have seen. I hope it warrants some extra effort on your part….

This situation is unusual, because I left it in a vehicle I did not ultimately rent, therefore don’t have much identifying information about the car. But the car CAN be identified by the rental location, lot location (Emerald Aisle – Executive Elite) vehicle type, and time period it was rented, all of which I can provide. IF someone would just take the time to do the records search, and create a list of cars that were rented in that time period, it would be a pretty simple matter to identify the car, (or a few cars) that match the description.

We are National Emerald Club Executive Elite members and I trust that you will contact me as soon as possible. Thank you!


National Cares February 13, 2018 at 3:03 pm

Scott Dissel, we appreciate it when customers tell us about their experiences. I assure you that it’s never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@ with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.


LAVERNA BOLES November 26, 2017 at 11:07 am

Hello I have been renting from National for several years as well as an Emerald Club Member. The past few times I have rented from Columbia, SC Airport they always give me problems since the staff that’s been there for years left. Each time I pick up my rental from the aisle it’s different people with different rules.(VERY FRUSTRATING) I thought the Emerald Aisle was for customers to be worry free with fast pick up. I recently made reservations as I always do over the phone. I always get my Emerald DISCOUNT as well as using my coupon. On Thanksgiving Day I went to the Aisle to pick up my rental for the Emerald they had all these big trucks F1-50. On the Executive there were smaller cars like the Altima. I was told I could not get that car because I wasn’t an Executive Member. I had to get the SUV under the Emerald sign. I got to the gate, the lady got on her Walkie Talkie asking her supervisor should she remove my discounts as well as charge for my Son who was added on for free as they normally do for every rental. Her supervisor told her yes. My reservation total was changed from $141.00 to $175.00 causing my credit card to decline. I was so upset begging them to please give me what my reservations shows. The supervisor came over stating that she didn’t see my reservation, I tried giving her my reservation number she stayed that she couldn’t use it because she had a different screen. They even stated something about me picking up my rental 30 mins early that I would be charged for another full day if I didn’t get it the exact time of my rental. She went on to say that I would have to pay $200 deposit because I didn’t have a flight and any local rentals is charged a $200 deposit. I told her I never heard of that. I never got any updates from National with those changes with using a credit card. I told I was always told that’s only for debit cards only. She said it’s for all cards. I said some of my family members can’t fly and it’s too expensive that’s why I rent vehicles to travel out of town. I pleased with to give me what was on my reservations for 25 mins. Finally she said I will do it this time. I was in tears, I never thought I would be treated like that. I have really loved and enjoyed renting from National up until now. I have figure out for future rentals on going through other companies. I went online to find information on what she said, there was no information regarding that. MY RENTAL confirmation number is: 1153742676
Credit Cards:
The credit card must be presented with available credit, in the renter’s name. The signature must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.
If you need to update the credit card you have on your Emerald Club Profile, please see this FAQ: How do I update or change the credit card on my profile?
Credit Cards honored: American Express®, MasterCard®, VISA®, Discover® Network, and JCB
Puerto Rico: The following credit cards are accepted for rentals in Puerto Rico: American Express, MasterCard, VISA, Diners Club and Discover Network.
Canada: The following credit cards are accepted for rentals in Canada: American Express®, MasterCard®, VISA®, and Discover® Network

Debit Cards:
Debit/check cards are considered to be any non-credit card bearing the VISA, MasterCard or Discover Card logo. Any other non-credit card without the VISA, MasterCard or Discover Card logo is not accepted.
When renting in the US, Debit/Check cards are accepted for customers with proof they have deplaned or disembarked at the rental location. Customers must have proof of a ticketed return or outbound trip from the location where the vehicle will be returned on an airline, cruise ship or train. For customers not deplaning or disembarking at the rental location and/or do not have evidence of a return or outbound trip, Debit/Checkcards are only accepted as a form of payment at the time of return.
Puerto Rico, a credit card in the name of the renter must be presented at the time of rental. Debit/check cards are only accepted for payment at time of return.
In Canada, US bank issued Debit/Check cards are accepted as a form of payment at return provided they DO NOT require a Personnel Identification Number (PIN).
Canadian bank issued Debit/Check cards that require the use of a PIN are NOT accepted as a form ofpayment.
Canada, a credit card in the name of the renter must be presented at the time of rental.

Copyright © 2017 National Car Rental.



CHRIS TURNER October 27, 2017 at 6:25 pm



Diana October 10, 2017 at 6:01 pm

Every time I see your commercial with that arrogant guy, I just cringe. I live in the Houston area. Hurricane Harvey devastated this area. People lost their homes, their vehicles and many lives were lost. The other two hurricanes also have the same effect in other locations. Then more lives were lost in Las Vegas. Why do you keep putting this ad on with this arrogant guy? It just doesn’t fit. It sends the wrong message. That ad needs to be removed. Please find another type of ad that is not so offensive. That arrogant guy needs to go.


Nancy Wyman September 29, 2017 at 11:57 pm

Dear Mr. Lawrence J. Ramaekers,
I just want you to know how repulsive and distasteful I find your most recent commercial in which the subject is performing abdominal surgery on himself, complete with sound effects of the organs being wrenched from his body cavity and flung across the room.
If you think this material is helping to direct customers to your brand, I suggest you consider hiring a focus group. I have neither a queasy stomach, nor a lack of appreciation for dark humor, but this attempt at marketing your product I cannot possibly be successful. I simply change the channel when it comes on.
Just thought you might be interested in my perspective.

Kind regards,
Nancy Wyman
Ft. Lauderhill, FL


Chris Felton August 28, 2017 at 6:16 pm

On 8/20/17, my family and I had the misfortune of having our car breaking down on 65 south near Nashville, TN. The car was towed to a repair shop and I then proceeded to getting a rental car from the National car rental at the Nashville airport. Now I understand the principal of supply and demand so I wasn’t to surprised when I saw the rate for the car rental was an outrageous $108.00 a day for a full size car rental. I then explained to the gentleman at the counter that I would rent the car for 2 days but asked if I could get the money back for the second day if the car could be repaired the next day. He then replied that in this scenario, I would only be charged for the day I had it. I was then given an invoice which included taxes and prepaid fuel which came to 324.00. The next day my car was repaired and I returned the rental car after having it out for only around 18 hours to the same location I rented it from. I was then given a final invoice with a price of $293.09 for what amounted to less than a day long rental. I asked the customer service representatives at the desk, how could this be correct? I only had the car for less than a day. They then looked at the invoice and told me “sorry sir, its the eclipse prices”. Eclipse or no eclipse this feels wrong and like I was taken advantage in a bad situation. How could a rental vehicle really be $300 for less than a day! It is wrong and unethical in my view and in the event I ever need a rental car again, I will not use National car rental.


National Cares September 14, 2017 at 10:10 am

Chris Felton, we’d like the chance to address this with you directly. Please email care at with your contact information, the reservation and rental agreement numbers, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.


James Chandler July 20, 2017 at 4:43 pm

I am a long standing Emerald Executive Member #882255161 who has recently received notice of a claim from a rental 4/25/17. I returned the car intact and watched as it was inspected prior to receiving receipt of payment. Claim number-10752251. I have no idea of what damage is being alleged. I know errors of this nature occur and want to be certain that this is resolved appropriately. Thank you in advance.

James Chandler


National Cares September 14, 2017 at 9:34 am

James Chandler,
We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to care at include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Carol H.
Social Monitoring


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