Morton's SteakHouse - Corporate Offices & Headquarters

Morton’s SteakHouse

How would you rate your experience with Morton's Steak House ?

[Total: 1    Average: 5/5]

Morton's Steak House Corporate Office Address

Morton's Restaurant Group, Inc.
325 North LaSalle StreetSuite 500
Chicago, Illinois 60654

Contact Morton's Steak House

Phone Number: (312) 923-0030
Fax Number: (312) 923-9188
Website: http://www.mortons.com/
Email: Email Morton's Steak House

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Tilman J. Fertitta
CFO: Richard H. Liem
COO: Steven L. Scheinthal

Morton's Steak House History

Morton’s SteakHouse was founded by two friends and co-workers Arnie Morton and Klaus Fritsch. Fritsch made a hamburger for Morton, who said it was the best burger ever. The pair decided to leave their jobs at the Playboy Club in Montreal and opened their own restaurant, originally named Morton’s of Chicago, in Chicago, Illinois, in 1978.

Today, Morton’s SteakHouse is a subsidiary of Landry’s, Inc. The company has 70 locations, including the original location at the Newbury Plaza in Chicago, in several states, as well as a few international locations. Morton’s is well known as an upscale steak restaurant that offers private rooms and banquet dining.

The company often hosts ESPN’s Lunch with a Legend series, using various locations. When Landry’s acquired Morton’s SteakHouse in 2012, company headquarters were moved to Houston, Texas.

{ 3 comments… read them below or add one }

R Rouse November 15, 2017 at 1:26 pm

I had a terrible experience at Morton’s in the Woodlands on Sunday. I had a rare afternoon with my 72 year old mother and sister enjoying movie and early dinner as she cannot see at night. She also had a birthday gift card that needed to be used in days. We usually go to Landry’s but decided to go to Morton’s as I heard great things about small bites and drinks in the bar area. My mother had her gift certificate and points refused on her birthday once before in Galveston, TX, so we had experienced this before. The manager (clearly new) would not honor it although we received an email stating so.
During this experience we called in advance, made sure with the waiter this would be honored before ordering and the answers were yes both by the girl answering the phone and the waiter. We were then approached by a manager and said he cannot honor the points we earned today, which was never a question. Therefore, he goes out of his way to interrupt moments we rarely have to quite frankly, be rude. He kept approaching our table as we attempted to enjoy each other for 30 minutes before one had to leave. He was flippant with me and my 72 year old mother, lied to me telling us there was not girl answering the phone as she stood feet from our table. I asked her directly if she took my call and she replied yes. He did not offer and compensation, not that we expected anything by way of service from the manager. The waiter ignored my sister as she asked for an item more than once. I have called the supervisor and corporate more than once to no avail. Please know the power of social media and word of mouth. You have lost a large family of loyal customers with our family history.

It is unfortunate both Tillman’s family and my family have been in the area so many decades. I have a condo there as well and will find any other restaurant, as I supported them all in the past, giving my elderly mother the points she can’t use. It is disappointing that a woman of her age and on a budget would like to treat her daughters and instead, embarrassed, lied to and dismissed. I was livid to say the least. You have lost our respect, trust and business forever.

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Dr. Penni Waldman September 10, 2017 at 11:22 pm

Good Morning:
On 9-1-17 I went to Morton’s and had a bad experience. I ordered the filet mignon special. It consisted of a salad, three shrimp, potato and dessert. I had a waiter in training. I first had the Cesar salad. It tasted as if there were pesticides on it. I started to feel light headed and dizzy while eating it. I then ate some bread and butter to decrease the effects. The effects occurred after I ate the salad. I told the waiter who looked at me and said, “Maybe we should have used a salad spinner to cut out the chemicals.” He knows nothing of chemicals. I then thought I will have the steak. It is small and see what would happen. It was not hot and it was chewy. It was quite disappointing from the last time I had this special. The potatoes were fine. The shrimp were smaller than what I had in the past. I had the lava cake for dessert. The manager Sean came over and I told him what happened. He should have been over sooner. He then asked at the end, can I get you something else? Why ask at the end? I had a scheduled meeting at 730 and knew I could not drive since I was first ill. The symptoms were lessened at bit. However, at 715 I had pain in my stomach and was in the bathroom back and forth for about 2 hours. I had a lot of diarrhea. I called Morton’s to tell Sean about the experience and he said I am sorry. We do not put chemicals on our food. Very ignorant statement but a nice man. I called corporate 5 to 6 times about the incident. I was told they would not compensate me anything. That is poor customer service. Sawan Thakkar called 516-840-3714 who tells me he is the Regional Director. I find out that is not the truth he is the Director of Operations for 4 years or so. He tells me I LIED to corporate about him and tells me not to lie. I did not. He mentioned this in a 19 minute phone call on 9-9-17. He is very rude and unprofessional. He said that people do not complain of the food. Then he said he needs a doctor’s note for any compensation. I explained my friend had a similar situation 2 years ago vomiting and having diarrhea for two days of food poisoning. He then said I was offered a dessert. I was not. I want my money back. He said he will never compensate me. People have lied to him in the past and that they were never there. He knew I was there. He told me earlier that there are not any complaints. So he lied withholding his title and stories. Then he tells me three times I lied. Then he said since you do not like the food don’t come back. I should go to other restaurants I enjoy. If I was a man he would have treated this differently. I never had a problem in the past at Morton’s. I only ate the food to hope and feel better to drive. Sawan would not work for me; he is not honest and manipulates the truth to what he wants. He was yelling on the phone which was appalling. I want the address to the lawyers of Morton’s Steakhouse so my lawyers can send a letter. He does not know customer service and I would not have him in his position. I told him I was writing to the Better Business Bureau, Attorney General, Yelp etc. He said do what you want. The overall experience for a $63.99 was insulting, abusive and disgusting. To treat people like he did and even Sean with such ignorance to save money is so wrong. I had kindness from your person answering the phone and payroll department who was accidentally put on the phone line from corporate.

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R Rouse November 15, 2017 at 1:29 pm

The incident above happened at 4:00 pm on Sunday November 12, The Woodlands, TX.
There were few people working so you can figure out who these people are who work in where I used to have a pleasant experience. I work in beverage and customer service comes first. If I were to speak to someone the way this manager did, I would expect not have a job. As mediocre as it is.

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