Monro Muffler Brake Corporate Office - Corporate Offices & Headquarters

Monro Muffler Brake Corporate Office

How would you rate your experience with Monro Muffler Brake ?

[Total: 12    Average: 1.5/5]

Monro Muffler Brake Corporate Office Address

Monro Muffler Brake, Inc.
200 Holleder Parkway
Rochester, New York 14615

Contact Monro Muffler Brake

Phone Number: (585) 647-6400
Fax Number: (585) 427-2295
Website: http://www.monro.com/
Email: Email Monro Muffler Brake

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: John W Van Heel
CFO: Catherine D'Amico
COO: Joseph Tomarchio

Monro Muffler Brake History

Monro Muffler Brake was founded in 1957, originally as a franchise of  Midas Muffler, by Charles August. Within 10 years, August decided that he wanted his shops to do more than just muffler work. Along with his two brothers, August began a new shop he called Monro Muffler.

Today, the company has more than 1,200 locations across the US, 6,150 full time employees, and $894 million in revenue in 2015. The company went public on the NASDAQ in 1991 under the ticker symbol: MNRO. In the past 16 years, Monro has acquired more than 30 automotive, tire, and muffler shops including Mr. Tire Auto Service Centers, Tread Quarters Discount Tire Auto Service Centers, Autotire Car Care Centers, Ken Towery’s Tire & AutoCare, The Tire Choice & Total Car Care, and Tire Barn Warehouse.

Monro Muffler Brake continues to employ a slow, but steady growth and acquisition program that has worked out well under current CEO John Van Heel.

{ 20 comments… read them below or add one }

Robert Hunnicutt November 19, 2017 at 1:59 pm

All I can say is never again I’ve contacted you guys repeatedly I’ve contacted the place in Huntington repeatedly I finally took my truck to another place and how to fix I’ve come to you guys for years me and my family all of us have like I said all I can say is never again thank you for taking the time to get back to me laugh out loud

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David Robertson November 15, 2017 at 12:21 pm

I am reaching out to you, hopeful that you can help me. I have been working with Tire Barn, Columbus, IN along with your customer service team at Monro to resolve an issue that I have been dealing with since 10/29/17. On the said date, Tire Barn sold me 4 tires for $635.00. They were unable to install the purchased tires on Sunday afternoon and I told the manager, Tyler, that I would pay for them in advance and have my son pick-up the truck on Monday, 10/30/17. I called Tire Barn on 10/30/17 to see if the truck was ready and was placed on hold. In turn, they told me the truck was ready. Unfortunately, they failed to tell me that they did not install the tires, due to a concern with the safety (loose weld) on the truck. They loaded the tires in the truck and sent my son on his way. I contacted the manager within the hour and explained that I did not want the tires, if there was a safety issue with the truck and requested a refund on my debit card. My son returned the tires and the store said the refund had been issued. I watched the account for the mentioned credit and did not see it. 11/2/17: I called the store manager and he said it takes 3-5 days for refunds to return to the account. I patiently waited. 11/6/17: Contacted customer service from toll free number listed on back of the receipt. Explained situation to your representative, Meghan Towner, who responded that her records did not show that money was taken out of the out my account. I assured that it was and sent her the requested documentation supporting the account deduction. 11/9/17: She investigated, acknowledged the error and apologized that the store had processed the credit incorrectly. She was to have walked Tire Barn through the process and a credit should be issued from accountingcustomer servicebank by early week of 11/13/17. 11/14/17: I sent requests to Meghan Towner and spoke with the Store Manager, Tyler, seeking direction. I asked Tyler to make the necessary phone calls to correct the situation and call me to advise the status. I have been unable to get a response from anyone. I have many hours invested in something that should not have happened. Again, I am reaching out to Monro Muffler Brake to resolve this matter. Frankly, I am extremely disappointed in the entire experience. Please let me know what date I can expect a refund to my bank account. I appreciate your kind attention.

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Lois Heist November 14, 2017 at 10:22 am

Hi,
I am writing for my son in law Jake Palmer who worked at Monroe on Perkiomen Ave, Reading PA up until July 2017. He was cut at work on 7/15/17 and had to leave work to go get stitches. His boss said he filled out all the necessary paperwork for workman’s compensation to pay the bill for the stitches yet we are still getting bills. It is now turned over to collections. We don’t know who to go to at this point because his boss has left as well as Tim the District Manager since this has happened. Can someone help get this taken care of? He has insurance but they won’t pay it since someone else is liable. This is not fair to him to have his credit hurt because of something he is not responsible for.
Thanks,
Lois Heist

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Amanda Smith September 19, 2017 at 5:48 am

WORST CUSTOMER SERVICE!! I have had the most terrible experience dealing with Monro customer service. They treat me like I am their mortal enemy. I AM THE VICTIM HERE!! On 7/24/17 $1103.00 worth of damage was done to my vehicle while it was at their shop and they refuse to pay. I’ve been trying to get resolution but it’s difficult when the only phrases that customer services knows are, “No, we are not paying,” “We have no further comment” and “Take it to court.” A very pitiful excuse for a customer service team!

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Juliann l Puckett September 13, 2017 at 10:02 am

September 12,2017 around 12:45 I arrived at Mr Tire in Irwin, Pa Only for an oil change on my 08 Subaru. My car was driven into the gurage about 1;30 pm they put my car up on the rack and about half hour later I stated if your employees are going to just stand around smoking and eating I’ll take my car someplace else. The front desk employee said well we have a problem they can’t get your car down off the lift the hydraulic system had busted and they need to call a company in to fix it before your car came be brought down no work can be done on your car. The hydraulic fluid sprayed all over the car on the driver side on the drivers door my driver’s window was all the way down and open the passenger door and window on the driver side my back panel of the roof was completely covered with this hydraulic fluid oil, not one employee at Mr. tire had the balls to come over to me and tell me what happened other than me standing up complaining that they were taking so long then I noticed all this hydraulic fluid just pouring off of my car not one employee to this day and it’s been two days and my car is still sitting there had said they were sorry this happened the only thing that they say well things happen. Isn’t there some sort of company or higher up employees that are supposed to inspect these hydraulic systems that lifts up the car? I had contacted my insurance company they were sending out an adjuster to see if any damages were caused by this interruption of power when the hydraulic system had busted and quit working it jumped a little in the car fell a little. When the hose broke.
The insurance company is going out to investigate the situation because of the damage that may occur underneath the car while up in the air also any damages now or in the future to the pains of my car and I was told that this hydraulic fluid oil can potentially take the paint off of my car. This was such an inconvenience to me not only was I without a car because at the time I left all the rental services were closed and my car insurance company did not have ample time to reserve me a vehicle for transportation home . If I would’ve never straight up and ask questions of why the guys were just standing around they were not even willing to add knowledge the situation that just happened. I thought this was a joke I was very much inconvenience and the second day also inconvenience without a vehicle to go anywhere and to do what I needed to do. I told him to take the car off of the rock place it outside for my adjuster from my insurance company to look at it. Again I was ignored and they did not they left it inside locked up and closed up waited for my insurance adjuster to come out the next day. And one employee asked me if I can have it if they could have my permission To have a car ran through the car wash a few times I stated no just place it outside my insurance adjuster wants to look at it once again I was ignored they got their house out and continue to hose the car off and put some sort of soap on it I hosed it off then parked at the gentleman that was even working on the vehicle not once apologized for the incident that happened. I specified to one of the employees that I will go get my oil changed at someplace else again I was in the world they did the oil change. I didn’t not charge me for it. That’s the least they could’ve done but I told him not to touch my car again once I was ignored the owner of my vehicle was ignore three times by these employees. If I was a man they would’ve listened because I was a lady they do what they feel that they wanted to do. after numerous calls back-and-forth to my insurance company the adjuster it was a total nightmare my car did not come down off the left until a company came out to fix the left to allow my car to properly be brought down so from 12:45 PM i’ve been till 5 PM my day was wasted watching my car set up on this i’ve been till 5 PM my day was wasted watching my car set up on this lift. I had to find a way home while my car sat there for another day until the adjuster came out. I had to can vile all my appointments for that day and the next . Someone needs to be accountable for the way the equipment was in properly maintained. Also somebody needs to be Connable for the inconvenience they put me through for two days without having a vehicle for two days. And accountable for any damages that may have occurred and in the near future if there’s any damages that will occur to the pains of my car for leaving the hydraulic fluid on my car from 130 till 5 o’clock they did not even take the efforts to get a ladder to get up on the latter to take the oil off of my car but they did wipe off their concrete floor and also around the parts of the hydraulic system. Needless to say my car will never go back to Monro muffler again or Mr. tire again .

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Amanda Smith September 13, 2017 at 3:11 pm

Hello Juliann, I see that you are just like me, angry and dissatisfied Monro customer. I sure hope you stick to your guns and pursue them until you get resolution. I have been trying for almost two months now and have gotten nowhere. Besides posting numerous negative reviews and comments, I just recently filed complaints with Consumer Affairs and the BBB. Good Luck, hope it all works out for you. Amanda Smith

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Amanda Smith September 7, 2017 at 3:54 pm

I AM THE INFURIATED WIFE OF NELSON SMITH. He posted comment on 9/5/17 regarding the broken brake line which happened at the Reisterstown, MD location on 7/24/17. I am still fuming over this whole ordeal. We did not choose to go to Monro. Our original apointment was with Mr. Tire to have 4 tires mounted, balanced and installed for $100.00. Mr. Tire sent us to Monro because they were understaffed and and could not perform the scheduled service. By the conclusion of the 40 minute visit at Monro, they wanted to upsell us a $900.00 tie rod service (which we later paid another mechanic $200.00 to replace) charge us $200.00(not honoring our original agreement of $100.00 at Mr. Tire) to mount, balance and install the tires. They actually only mounted and intalled, but did not balance only 1 tire and they broke our brake line in the process of doing that which cost us $1,300.00 for repair. The tech noticed, BUT DID NOT MAKE ANY MENTION TO MY HUSBAND AT THAT TIME, while backing my 6400lb. H2 Hummer out of the shop bay that the brakes weren’t working properly.The tech only admitted later, after the brakes completely failed while attempting to drive across the road to another mechanic, that he thought the brakes felt “spongy.” The tech drove the truck into the bay, right??The brakes were obviously were working fine at that time, or else that would have been the first service he would have tried to upsell us. Of course, its quite clear that the brake line damage happend while on the lift at the Monro shop that day. What pisses me off is that they allowed by husband to drive away, knowing that there was a brake issue. And they advertise as Monro Brake Specialist, Ha! Ha! What A Joke!!! There, by the grace of god, fortunately, no one was hurt or killed!! Well, after being dismissed by both Christine and Megan at Customer Service, emailing Corporate and being ignored, being disrespected by a Monro employee named Chris, who told me to, “keep fishing honey…call legal,” when I asked for the full names of the employees that worked on my vehicle that day. And finally, to not have received any reponse to the 2 demand letters I sent to Monro Headquarters. Well, I am obviously ENRAGED!!! I have been pursuing this for over 2 months now and I am not stopping until this is somehow resolved. Be warned, I am very persistent!! I will post comments as long as it takes until you respond. CORPORATE NEEDS TO TAKE RESPONSIBILTY FOR THE ACTIONS OF THEIR EMPLOYEES AND ADDRESS THIS SITUATION!!!!! And I am positive I speak for all of your many, many, many dissatisfied customers who seek some sort of resolution, which they are not receiving. DO SOMETHING!!!! Customer Service and Corporate just don’t care!!! I don’t know how you all stay in business??????

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Amanda Smith September 11, 2017 at 4:53 pm

On 7/24/17, immediately after leaving the Reisterstown, MD Monro location parking lot my 2006 H2 Hummer suffered complete brake failure. I was in to have 4 tires mounted, balanced and installed. After mounting and attempting to balance one tire, the mechanic advised me that he did not know how to balance my particular kind of wheel/tire. He, at that point tried to up sell me a tie rod service for $900.00. After declining the additional tie rod service, the mechanic, Tony abruptly lowered my vehicle and backed it out of the shop bay. I loaded my remaining 3 tires into my vehicle and promptly left the property. My destination was a mechanic shop located on the opposite side of Reisterstown Road, approximatley 200 yards away. My brakes began failing immediatley while trying to exit the Monro parking lot. Complete brake failure occurred at the red light at Reisterstown Road intersection, approximately 40 feet further. The brakes were working properly before I arrived at Monro, they suspuciously failed directly while leaving the property. THE BRAKES WHERE DAMAGED WHILE MY VEHICLE WAS ON THE LIFT AT THE MONRO SHOP!!! Monro is responsible for my damages and repairs.

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Nelson September 5, 2017 at 5:16 pm

DANGER! DANGER! !!!!! DO NOT GO TO MONRO IN REISTERSTOWN Md. They broke my brake line while trying to change my tire which , by the way, the tech didn’t know how to balance my tire and attempted to charge me 3 Times more than the service should cost. The tech, Tony, alllowed me to leave the shop property knowing the brakes were not working. I suffered complete brake failure while leaving their establishment. I have made numerous calls to customers service , Emailed corporate, and sent two demand letters to legal and customer service director.They disrespected us , refuse to speak with us, let alone come to an amicable agreement regarding the $1,003.00 worth of damage they did to my vehicle. I hope they burn in hell!!! It would cost me too much to file a small claims suit, and that’s why they are acting like a – holes!!!!!! MONRO SUCKS!!!!!

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Khalil Reed September 4, 2017 at 4:26 pm

To Whom it may concern,

I arrived to Munroe Muffler in Glenolden, Pa. at 7:50am on Monday September 4th for an Oil change. The store was not open on time. I returned around 10:00am, and the rep said he couldn’t take my car today because of occupancy. I asked him why wasn’t the store open on time? He replied, “I got here at 8”. I am a CFNA customer and I am closing my account and NEVER returning. He was very unprofessional, and doesn’t need to be the assistant manager. I have never seen an employee with such a careless attitude.

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Dave Lanthier August 24, 2017 at 11:43 pm

Dear Sir or Madam,

I had a fuel leak and brought my vehicle into monro muffler.

They told me it needed a new fuel pump. The pump was replaced.

After driving the vehicle i noticed the fuel gauge was not working any more. It registers when it is full. At a half a tank reading I fill it up with 6 gallons. This is a 24 gallon tank. I brought it back and explained the issue. They replaced the fuel pump again saying the fuel gauge is in fuel pump.

I received vehicle back with same issue. The fuel gauge still does not work. I have lost confidence and trust with this branch and REFUSE TO TAKE IT BACK TO THEM. I believe this should be fixed at Monro’s expense. It worked before I brought it in and now doesn’t.

Sincerely,

David Lanthier
davelanthier at aol.com

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Nelson September 7, 2017 at 10:55 am

Hi Mr. Lathier,
I am in a similar situation. Monro broke my brake line on 7/24/17 causing $1003.00 worth of damage. The brakes worked fine before I got there and failed immediately after leaving their parking lot. I have made calls to customer service, I have emailed corporate and sent two demand letters in an attempt to come to an amicable agreement. I have yet to hear from them. I was wondering if MONRO ever compensated you for your damages?

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Leiann Berlinguette August 22, 2017 at 9:43 am

So my husband worked at the Tire Warehouse in Hooksett NH. He loved it. It was an easy job but s**t pay. He was offered a better job with more money better hours and benefits. So of course he took that job. Well two weeks later checks are supposed to come in and guess who doesn’t have one. My husband. So we both called and called and called and then called some more I talked to Carolyn who is the supervisor of payroll and she told me she would talk to him because I was a third party then tried to hang up and I reminded her she needed a number to talk to him and she then hung up before I could give her his name. This was after asking for a manager from their “receptionist ” and her saying it’s a switchboard she just transfers people so I asked to be transferred to a manager she told me there were none in and she didn’t have their schedule so when I asked to be transferred to their voicemail she sent me to payrolls voicemail. This is the worst company I have ever dealt with in my life.

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Mr Jones August 19, 2017 at 4:18 pm

To whom it may concern,
My significant other had her oil changed at one of your stores, as time for the next change came we went to the store closest to our house. The location, 2865 Niagra falls Blvd, S.M. is Bob Price, without even looking,thinking there maybe more damage(there wasnt)he informed her that previous store striped the drain plug and basically nothing can be done, rather rudley stating he wouldnt eat the cost of a brother stores mistake. So we have to contact corprate to figure out wich store we went to for the originall oil change. Even though your stickers still in the window.
With that said, i dont have time for theese type of games, any mechanic knows run the engine, the aluminum pan expands faster than the steel plug, pops right out, so over a 2 dollar part you lost our buisness, congradulations. Not only mine but i promise anyone and everyone i know, when i returned to ask mr price why they were so un helpful he let me know he was”the guy” if i was looking for a fight. Really, because you didnt know a solution to help a customer, your ready to fight an upset( and rightfully so) customer.
In conclusion, your staff is not only poorly trained as service mechanics but even poorer in costumer service.

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derik Churchill August 19, 2017 at 2:28 pm

Went in to get coil/strut replaced on ONE side. They did both and now i have to pay for it and i called corporate and complained and tgey wont do anything. I have been a long time monroe customer and i was screwed over. Monroe in Cortland ny. Crooks!

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Sara goldfarb July 29, 2017 at 8:47 am

I went into the medina ny Monroe muffler. And the worker that was the his name was Corey Brown was on his phone talking and texting. His gf showed up so he can put breaks on the car he charged the brakes to the Monroe muffler account and fixed her breaks for free. Also he kept telling me my children had to stay away from him due to a police charge he got. Im going to get my car fixed in this circus not anymore. Thought you guys may wanna know how your places are being ran.

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paul mccarthy June 26, 2017 at 12:52 pm

I been having oil changes done at your business for the last 5 or 6 years .and i recive coupons for oil changes .Today went to on of your garges and handed the clerk the coupon
and he told me i needed to use your credit card ,or my coupon was no good and the sign outside the garge said oil changes 14.99 my coupon was for 9.99 because i didnit use your credit card i paid 24.18. this is not right .i he daid honor my coupon i should have paid the 14,99 .A and i told the clerk i should have got the 14.99 special
thanks Paul

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Mark johnson June 7, 2017 at 9:45 pm

I took my wife’s car in there and the belt was squealing. Spent over $1200 and they didn’t fix the problem. They did the timing belt, water pump and two other belts. Now it even squeals more. Can I get this fixed right. $1200.is a lot of money not to get it fixed right. I hope we can get this taken care of. 315 530 XXXX. Mark

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Keith Talley May 14, 2017 at 5:35 pm

In December of 2016 I visited the Monro on Lincoln highway in North Versailles pa for a oil change after getting home from the visit I noticed that my car was leaking oil I then returned to have them resolve the leak and when I got home for the 2nd time I noticed my car was still leaking oil I then contacted the manager Ron and the owner Mike and was told to return so that the issue would be taken care of today I visited another Monro because of the issues I had to endure only to find out that the tech working on my car applied sealant on my oil hole to stop the leak that he created and have further damaged my car I Cannot drain my oil because he placed sealant over the hole I am very unhappy about this I would like to hear from someone before I seek counsel for damages because he knew what he had done and no one who is willing to do something like this should not be employed by anyone please contact me at 412-224-XXXX immediately Please!!!!

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Roger April 18, 2017 at 7:53 am

Put new rancho shocks and struts on my vehicle this weekend that your Mgr ordered back in Jan of this yr they weren’t checked as for the adjustment knobs on the shocks and struts to see if they worked properly they still aren’t properly working and now my vehicle rides badly are the shocks and struts covered under warranty and if it is going to take a few months to get these parts to replace the defective parts then what can we replace it with I know that there is a monroe reflex shock and strut I’ve done my research
I’ve got to know what we can do to take care of this problem as I have 1200 dollars tied into this job that has been done contact Mr at 716 909 XXXX

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