Michael's Stores Corporate Office - Corporate Office HQ

Michael’s Stores Corporate Office

How would you rate your experience with Michael's Stores, Inc. ?

[Total: 87    Average: 2.3/5]

Michael's Stores, Inc. Corporate Office Address

Michael's Stores, Inc.
8000 Bent Branch Dr
Irving, Texas 75063

Contact Michael's Stores, Inc.

Phone Number: (972) 409-1300
Fax Number: (972) 409-1556
Website: http://www.michaels.com
Email: Email Michael's Stores, Inc.

Michael's Stores, Inc. Facts

Date Founded:
Founding Location:
Number of Employees:

Michael's Stores, Inc. Executives

CEO: Carl S. Rubin
CFO: Denise A. Paulonis
COO: Charles M. Sonsteby

Michael's Stores, Inc. History

Michael Dupey founded Michael’s when he converted one of his father’s Ben Franklin stores into an arts and crafts store in 1973. This first store became a part of Dupey Enterprises, Inc., the Dupey family business run by Michael’s father, Jim Dupey, and the predecessor to Michael’s Stores, Inc.

In 1983 Micheal’s 11 stores were acquired by Peoples Restaurants, and one year later was spun-off as a publicly traded company, with shares trading on the NASDAQ.

After the IPO, Michael’s quickly acquired two chains of arts and crafts stores, making Michael’s national.

During the 1990’s Michael’s stuck to its goal of rapid expansion throughout the United States, and achieved a growth rate of 15%.

In 2006 two private equity groups, Bain Capital and Blackstone Group, purchased the company for $6 billion.

Today there are 1,040 Michael’s stores in 49 U.S. states and Canada. The company owns and operates the Aaron Brothers chain, with 140 stores. Michael’s produces ten brands: Recollections, Studio Decor, Bead Landing, Creatology, Ashland, Celebrate It, Art Minds, Artist’s Loft, Craft Smart, and Loops & Threads. Michael’s has 45,000 employees and had $4.21 billion in revenue in 2012.

Michael's Stores, Inc. FAQs

Question 1: What is the phone number for Michael's Stores, Inc. ?
Answer 1: The phone number for Michael's Stores, Inc. is (972) 409-1300.

Question 2: Who is the CEO of Michael's Stores, Inc. ?
Answer 2: The CEO of Michael's Stores, Inc. is Carl S. Rubin.

Question 3: Who founded Michael's Stores, Inc. ?
Answer 3: Michael's Stores, Inc. was founded by in .

{ 215 comments… read them below or add one }

ROSEANNE GROLL April 1, 2019 at 11:59 pm



Donna Brawdy February 4, 2019 at 10:28 am

I feel that the Ceo and the large staff they have in important high paying position need to take a large pay cut and do away with the large pay out at the end of the year. You need to be either carry crafting items or just do away with the crafts all together and do frames and home décor that you can really buy at any retail store anywhere and get better prices on those items than you can at Michaels. Instead closing out the stores you bought from the Catan’s greedy and money hungry kids you should keep them open and change the merchandise you carry in these stores to be different from the Michael stores make Catan’s a crafting store only don’t carry all that home décor junk. Your company needs to make a choice be a home décor store or a crafting store. By your company buying out the Catan stores you are now putting yourself in the same position as other retail stores who bought out their competition because they didn’t like the competition and the companies that sold out their stores to other companies were greedy and money hungry and did not know the first thing on how to run a successful business. One of the things like your company I don’t care how big the company is you don’t need that many job title with bigger than needed pay checks and a college degree that only get you so far you need work experience go with that title. You could save a lot of money by cutting back on those large pay checks. I don’t care what type of business degree you have or experience you are not worth those big pay checks. You Mr. Rubin as a company Ceo you should be man enough to go out to your stores across the country and talk to the customers and employees to see what they think would help make the store better and what type of products should be carried that they would be interested in. Don’t hire people who think they know what the regular customer might like or dislike. These people you hire to make these decisions are clueless. I have talked with Pat Catan himself and not one of his so called employees. I asked if they would carry a certain size bridal bouquet for my daughter-in-laws and son’s wedding. We spoke about what size I was looking for and he had a sample made and sent it to me and when I called and told him that was the size he had one made for me and even sent me a gift certificate to purchase the rest of the items I need to make all the other bouquets and center pieces for their wedding. At one time I spoke with him about making a pony bead color that they called mustard after they made the color and sent me the sample to see if that is what I was looking for and now your company don’t even carry that color. How I got to speak with this gentleman I wrote an email to the customer service department about how I was disappointed about how they were not carrying some items and then he emailed me himself along with his personal phone number. That is how I got to know a man who knew how to run a business so successful up till his death. I macramé a lot and the books that I have bought from Catan’s for different patterns would put your macramé books to shame you carry in the Catan stores now. Your company used to carry a large selection of Macramé cord or as you may call it now crafting cord and you quit carrying it. This one of the reasons I quite going to Michael’s because you discontinued a lot of crafting items I used in my crafting. And your prices are too high. If you were a smart person instead having your products made out the country in countries that pay their employees cheap wages and the quality isn’t as good as American made you could save a lot of money. You may think I am some one who really doesn’t know what I am talking about. I know more than most people think I know I just don’t try to show off. I have a degree in Interior Design and Drafting and have worked for several engineering companies over the years. The last few years when my children needed me to babysit I took a job working for less than I was working at the time so I could help them out to get ahead. So as much as you may think I am just another angry customer I am a lot more than that and I think a lot of the people who work in the every day running of your company that money would be better spent on hiring people who work in your stores to do the jobs that these people who don’t care about anything but making that big pay check and have no clue how to work in retail.

Thank You
Donna Brawdy


Nick Maringelli January 31, 2019 at 12:09 pm

Question: I have been dealing with Christopher Nichols in regards to competitive signage costs for retro fit LED Signs as well as New Signage for the company. Who is replacing Chris so that I can relay this information to them for consideration. Is this possible?

We deal Nationally
Nick MAringelli
Universal Signs NY


Carol Williams October 25, 2018 at 4:47 pm

I am attempting to put together some items for an Idaho State Convention. I have a few items already donated. I would like to put these in one grouping in a basket/box/tub I saw at your store. One is an open/close brown wicker looking basket, the other is a large galvanized tub. Either one would work well for some items already donated by other companies. These items are bid on at the live auction or used for a silent auction, it is noted what companies have donated. Money raised helps veterans in need, sponsors student scholarships & teacher awards.

Carol Williams, fund raising committee
Senior Vice President
VFW Auxiliary post 4000/Meridian, ID


judy September 2, 2018 at 3:02 pm

The Michaels store in Columbia Md. is an absolute disgrace ! I visit this store frequently and many times they are out of bags and I happened to use the bathroom and was shocked to see the mess of trash all over the floor, the sink totally filthy with food spills and whatever and the toilet appeared to have never been cleaned. EVER !! PLEASE INSPECT THIS STORE !!!


Shanika n Keiffer August 9, 2018 at 6:02 am

The Michael store here in Fairfield California, is very racist. They have traumatized my 5 year old son by ganging up on me while he was watching me fight my own battles against a employee and a customer. all because I was standing up for myself they said that was considered a threat and that they are going to call the police.


Lloyd Chaser April 15, 2018 at 4:40 pm

As a photographer who cuts his own mats, Michael’s used to be my go to place for a reliable source of supplies. That is no longer the case. They no longer carry the variety of mat board that they used to and to special order it through them it would cost 3x the usual amount. Also, I have a coupon that does not state that supplies are excluded yet they insist that is the case and it is implied in the body of the exclusions paragraph. It is not. I am working on getting a phone number for the corporate offices so that I can talk to someone at that level and perhaps be able to use the coupon as intended. While I did receive a polite response from Karen in Customer Care, her response is completely unsatisfactory. Lloyd


Susan Bradshaw December 18, 2017 at 5:26 pm

On 9/9/17 I brought in two photos – large format, expensive, for matting and framing. 3 weeks later I was told they were ready- however they were ruined by the dry mount process. Was told to bring in new prints , I would be refunded. Manager Edward filled out claim papers. I brought them in again, already dry mounted as I would not trust Michaels again. 3 1/2 weeks later told they were ready. Picked them up- poor quality paper on backs- now have condensation on the glass whenever sun on photo. I have called 5 times re the refund owed to me. Each time put on hold listening to awful music. Edward stated 2 weeks ago the claim had been approved and he had called the regional manger. Still no refund. Now in 4th month since original work order. Absolutely awful experience from start to finish. Still out my money.
would never go there again


Christina T October 31, 2017 at 4:44 pm

This is in regards to my online order 0006303831461. I ordered the brother scan and cut 350. As of October 26th, there was still no update on this order. All it said was awaiting order chain creation or something like that. I emailed customer service and was told that it takes three business days to process and then another five to seven business days to ship. On October 27th, It finally updated to processing. Yesterday, October 30th, I chatted with an agent Eric who told me that my order was due to ship out by the end of the day. Well, here we are October 31st, still no tracking number, no update. So, I chatted with Kasey H and told them that I was told it was shipping yesterday and now kasey is telling me that it is still processing. We are coming up on seven business days since the order was placed and it is still processing? This is beyond ridiculous that it is taking this long to ship an item that according to your website at the time of order was in stock. If I had ordered this from any other online retailer, I would’ve had it by now. How is it fair that Michael’s Inc has long been paid for this item according to my paypal credit statement but we are without the merchandise that Michael has long since been paid? I will never order anything online or set foot in another Michaels store again.


John Stone December 4, 2017 at 9:49 am

I am an employee of Michael company. I’d rather my name not be let out, and I would rather write this anonymously. I feel strongly about your negative comment, I’m going to let you know right now I think your little comment is messed up. Let me tell you something right now, I don’t know why the hell you would order something online when you can easily go to the store and get it yourself. You’re just a typical customer expecting the company and its employees to bow down and kiss your a**. Well let me tell you something right now sweetheart, it ain’t gonna happen. You want to make threats by telling us that you’re not going to come back and into another Michaels store? Ha..okay, yeah that’s fine. We never held a gun to your head telling you to come into the store,nor did we ever want you there. Fine, dint come back. That is one less rude customer the company has to deal and put up with. You seem like a customer I wouldn’t want to deal with.If I knew who you were, I would tell another employee to ring you out because you just seem like you’re that type to get on somebody’s nerves, especially to an employee, who can’t defend themselves due to fear of if they do, they lose their job.


Sharon Webb October 21, 2017 at 7:45 pm

how long does it take to reply to my pervious e mail ?


Sharon Webb October 20, 2017 at 6:57 pm

I was in your Michaels at 1251 S. Decatur, Las Vegas, NV 8912 72 259-0034 the cashier would not allow me to use a 50% coupon to purchase a kit for a 3D printing Pen
It “was not” a restriction on the coupon. I was told that this was an in store special price
I asked what that meant and was told that this was much more expensive everywhere else
and that store was already selling it for less than it was worth, even tho it was not on sale.
I said so you can say that about anything and be able to manipulate what you want to sell
me. I am NOT happy I don’t think this is right. Furthermore I looked on line and it appears
that the price Michaels is charging $99.99 is NOT less than the going rate. I think this store manage needs to contact me and sell me the kit 99.99 for 50% off. and if my coupon expires he still needs to honor the coupon as I did try to purchase it today, Oct. 20


Paula October 11, 2017 at 12:30 pm

My Sister and I were at the Michael’s at 700 Settlers Ridge buying yarn for my Mother we were using our 40% off coupon and were told we could only use it once and only once a day no where on the coupon does it say that no where in the store does it say that.So to get the yarn we want on sale we have to go and buy one a day using more gas and time I asked the cashier and she said it’s her Managers policy for her store I didn’t know they were independently owned but I guess Im wrong. The Store Managers name is Melissa we will not be going there again anytime soon.


vanessa October 17, 2017 at 7:07 am

I work for Michaels and it in fact does state on ALL our coupons that it can only be used once and once per customer per day. It’s on the fine print where it states exclusions on what items that coupon can not be used on.


Kathi October 9, 2017 at 7:56 pm

In our Sunday paper I received a coupon for 50% off any one regular price item set for Sunday and Monday ONLY! So I headed on my long journey to Michaels in the Waterfront in Homestead (Pittsburgh) Pa. on Monday. I always buy the Wilton bucket of icing for my cakes and cookies so I thought I could save myself my money and purchase a bucket for $9.00 instead of the $17.99, even though Walmart sells it for $12.72 a bucket. I looked around and didn’t see any on the self so I ask for assistance. I was told that they must of just sold out of the icing since it was there in the afternoon. I felt they should “honor” their coupon by giving me a rain check for the 50% on my next purchase since “Michaels” didn’t have any left. The saleswoman said it has to be on an item we carry, and in essence, they did carry it but sold out. She was very indigent to me which was not appreciated. All the items that I was going to purchase I left on the counter and just walked out. I am calling the corporate office tomorrow to see how they want to treat their customers. Any hope!!!!


vanessa October 17, 2017 at 7:11 am

I Work for Michaels and if you are trying to use the coupon on the large fontant bucket it won’t be able to be applied since it is a Everyday Value item. On the shelf where that item is placed it should either have a red shelf label saying it’s Everyday Value or a lil flip tag next to the label on the shelf indicating it’s a Everyday Value item. And on the coupon in the fine print it states it can not be used on any Everyday Value items. Also Michaels do not provide rain checks. Unfortunately we have run out of items at our store as well. We try to order more within the ad sale but it’s ultimatly up to the warehouse on when they can get it to us.


Darlene Buchanan October 26, 2017 at 11:47 am

I have also been having a lot of trouble with my coupons at Michaels. From the way you answer these responses, it’s very apparent to me that Michaels has more interested in saving money then they are on their customer service. I’m very disappointed. If Michaels doesn’t change the way they treat their customers their customers will be going somewhere else


Raylene October 9, 2017 at 3:31 am

Michaels store in South Gate is very unorganized when it comes to events and are not friendly at all. On October 3 I went in and asked about the slime event. I asked if there was an age preference and if I was able to sign up my 2 year old and 5 year old. The lady told me to wait as she asked her manager on duty. The manager said it was fine for me to attend and I can stay in the back with my 2year old. Now when I attended the day of the event I was first told by the employee I was going to be last, I asked why if I signed up ahead of time. The manager on duty said I can attend the next class. As we walked in, there was one employee and 2 minors helping assist the class. The 2 minors are not employees of michaels yet were there to assist. I was asked to leave the class as my daughter was not welcomed to stay. I explained I spoke to the manager ahead of signing up and the manager on duty said I am the manager and she is not allowed to stay. So inconsistent and my son was left inside where he was just standing there not doing anything and walked out. Now you have a big crowd of parents around and my child was just let out without me being near the door. That is very unsafe. This event was a horrible first experience and very unorganized over all. Im not the only parent that was complaining this day. This store needs training on how to organize events and how to safely escort the children to the right parents


AML August 24, 2017 at 10:43 am

Information tip for everyone, MICHAELS CONSIDERS ITSELF A NEWSTAND when it comes to any book (that includes coloring books) so they DO NOT accept coupons or any sale or price reduction. If you buy craft books or even coloring books for your children GO TO JOANN FABRICS, they are easy and accept their own coupons even on books and don’t consider themselves a Newstand.


Designer 1041 August 17, 2017 at 4:33 pm

I am still at store #1041…why I don’t know! Since the time that I was hired, to be the Floral Designer, on 2-26-2011, I have been harassed and degraded by DMs, by ASMs and by CEMs. Now the final straw… This company has decided that the Floral Designers are not worth keeping and has dumped us! As of July 29th 2017, I was forced to either be put on the replenishment crew, or work the front end, as a cashier…either one of these as a steep cut in pay… just about $.50 cents per hour.
How is this going to help me, remain loyal to this company… or for that matter why should I care!
How does eliminating my position, and cutting me back to only 4.5 or 5 hours a week, at the reduced pay rate, instill any enthusiasm or willingness.
You corporate people, do not have a clue as to the daily operation of things at store level; and I don’t believe, for a second, that you even care…”it does say michaels, on the door, after all…” Just so you know, retail is NOT the military… the atmosphere of fear, that you have established, within the stores will not be tolerated by me!
Some very good people have been harassed to death, literally by this corporate mentality and others have been fired, without cause, so that you could maintain your “air-of-superiority!
I have been in the Floricultural Field for 46 years, (that’s 4 and 1/2 decades, +1 year); and a Designer for most of that time. I think that you should know that what you are planning, with the firing/eliminating,of the Designers, is NOT going to work! The person(s) that talked you into this mess, is the one that should be eliminated! The “pre-made” garbage that you buy from China, does not sell, at least well and is extremely over priced for what it is… of course you don’t want hear that…”after all, it says michaels, on the door”

Floral Designer store 1041


Vladimir Zolotsev July 1, 2017 at 3:05 pm

Vladimir Zolotsev July 1, 2017

MICHAEL’S ! Something is wrong with your associates. Many white people in the USA are without job. Why black working people discriminate old white customers, american citizens?????????

I am professional artist and long time customer of your store. I am 61 years old.
Today, on July 1 st.2017 I went to the store # 6730 St. Pete. Florida, to purchase 6 canvases, size 36×48″. Only one cashier ( of three registries ) was working. I almost finished to pay for a last canvas( one by one transaction ) when young black lady, associate of MICHAEL’S , her name is Falicia, asked cashier to stop to check me out and start to serve other people behind me because they were waiting. She was very rude. I am a citizen of the USA and I have my rights to be treated equally. This is an evidence of racial and age discrimination. According to Michael’s receipts, sale started at 12:31 pm and finished at 12:38 pm = 7 minutes only. Looks like associate Falicia is a racist.
What is going on ??? What is wrong with you ???


A., Myers October 31, 2017 at 10:34 am

What does her race have to do with your experience? She was rude. Would her rudeness have been any more palatable if she were of another color?


Faith November 18, 2017 at 11:10 am

You’re obviously a racist c**t …


Karla Morones June 26, 2017 at 2:57 pm

Today I took my children to Camp Creativity (10am – 12pm), this was their first week. My husband confirmed that it would be okay to arrive within that time period to still have my kids enjoy this experience. Unfortunately we arrive 15 minutes after 10am, due to coming straight from swimming class. I immediately noted that the instructor was annoyed by us arriving 15 minutes late, I apologized and instructed my children to wait patiently for a seat and supplies.
I felt the instructor was not interested in finding a seat for my children after waiting an additional 10 minutes or so, it wasn’t until another mom made room for my children and found extra supplies for them to use. They started working on the their projects and noticed that she would not pay attention to their questions or need for help. After mostly everyone was finished, she stated that if this was your 1st time come see her about a backpack and a journal. We waited along with about another 5 children, she started passing out the backpacks and journals. Even though my children were closest to her she bypassed them and handed out to everyone else except them. So at the end there weren’t enough back pack and journal to go around. She stated that they were first come first serve, but I feel that if you preregistered you should have enough for the children who registered in advance.

My overall experience saddened me because of the way my children were treated.

I did bring this up to the manger (Veronica), she was very kind and I felt that she was trying to make it up to my children.


Velinda Catterall May 15, 2017 at 5:44 pm

I recently visited Lakewood (CA) Michaels, looking for direction on a project that involved framing etc. this was my first encounter w/that Dept. and a young man by the name of Anthony went above and beyond to help me! I was very pleased w/the way my picture turned out – he had excellent ideas and was extremely patient w/me!

In addition, I’ve been equally pleased w/the help I received from the Floral Dept. Ginna was instrumental in helping me put together a flower arrangement a few months ago – so I went back again for another arrangement because I was impressed w/her skills!

I’m sure Michael’ gets complaints as does any retail store, but I felt it was necessary to give “kudos” to these two very talented employees – they’ve earned it!


Mary Runge May 5, 2017 at 9:00 am

I am currently unemployed and really having a difficult time trying to find a job. I saw a job posting on Indeed this morning for a stocker at Michaels in Palm Bay, Fl. I proceeded to fill out an application. Initially it asked if I was under or over 18 and it explained they need to know because of safety reasons. Ok. But as I went further to the actual application itself, it immediately asked for my date of birth.

So, I pulled my app and signed out. Why? Because I know for a fact the the law says it is illegal to ask for your birthday, until AFTER you are hired. Why? The law states that if any employer asks for your age prior to hire, it will be assumed that it is being done to simply and only age discriminate. Word of warning to Michael’s executives. You need to pull that down and stop. Because one day someone is going to challenge you on it and they will win.

So, I am extremely disappointed. As an older adult, it is already difficult to find employment. But your application proves to me what I’ve been finding out for myself. That employers do sometimes age discriminate, n an society that no longer values older working adults, and the experience they bring to the table. Your loss, not mine.

Mary H Runge


Ashlee Barnes October 29, 2018 at 10:05 am

I used to be a manager at a Michael’s store, I hired people very often. The application asks for your birthday to fill out the background check. We actually can’t see it on your application for that reason. They blur it out completely.
I’m sorry you’ve been having trouble finding employment.


Veryloyalemployeegettingtreatedwrong April 28, 2017 at 9:26 am

I have worked for micheals almost for three years. Loved coming in, even dis split shifts although it wasn’t required. I work my butt off to try and keep the store # 9602 Clean organized and so that fellows employees can find things. Well the last three weeks my hours have been less and less. I’m in college and 11 hours a week isn’t enough I’m running out of money before a week is up. I’m available for at least 30 hours. The store manager knows I need those hours. I don’t know what I did to make him so mad or yo dislike me I just know this is not right and he is specifically doing this to me alone.. he makes it do miserable to come to wotk every day and I am not the only employee who feels this way. It’s hard to be motivated when the store manager refuses to cashier no matter how short handed we are. It is as if he does not consider himself part of the kids michaels team. Like he is better. He is not being a very good manager. I don’t know what else to do, no matter how many times I tell him I need the hours he won’t give them to me…. but I need them next week I have nine hours… I love almost an hour away that doesn’t even pay for my gas. Please help!! I am trying to find a better job, and the strest of not even being able to live check to check is growing.
Sincerely a singled out employee


Jeanna Montz April 23, 2017 at 1:44 pm

So I worked for store #9888. I no longer work there due to a horrible interaction with my new store manager. I had been a employee of michaels for 3 years. I started out as a part time employee as a framer. And eventually getting the full time framing manager poistion. We have always had a problem with not enough people trained to support the framing department. But had a alway dealt with it and did our best. I had always had support from our old manager Duke Davis. Here resently I was scolded for being sick. And accused of taking a day off. I let her know that I was indeed sick . and I was told that it didn’t matter if I was on my death bed I was a manager. That is the most abuserd thing to say to anyone. Wonder if you really were on your death bed would you be required to roll your bed into the store? Cause your a manager? Hey if they wanted to pay for sitting on the pot for my whole shift. Needless to say I kept my word to some customers that had been waiting 3 days for a order. And I finished it up for them. And I walked out and quit. It was never the work or the customers that bothered me. If was then I wouldn’t had stuck around for 3 years. I really liked helping customers and seeing wonderful art, hearing their stories and making friendships. I just can’t work for someone who takes her stress out on others. A good manager has stress but can hide it and find solutions. I was willing to work with anyone in good times and bad. Moving things around a store is not going to make it better or more yours. It just makes the floor look like crap. I just really wanted corparate to know what really happened. Cause you know as well as me that it wasn’t told that way. Thank you jeanna montz


Karen April 18, 2017 at 4:48 pm

I am very upset that today was the last papercrafting class at the No. Charleston store in South Carolina. I have been going to classes there for over 5 years and saddened by this decision. PLEASE BRING THE CLASSES BACK



Lorraine Esbensen April 13, 2017 at 12:39 pm

While at Michaels today in Springfield, PA I was HORRIFIED to watch a manager pat down an employee including patting down his legs up the the crotch as well as inspect their personal backpack as if the manager was a TSA agent at an airport. This was done at the exit door right in front of the cashiers along with all the customers who were waiting in line. The other customers in line also found this practice HORRIFIC AND A VIOLATION OF THE EMPLOYEE’S DIGNITY RIGHTS. I have to wonder if this practice is even legal or acceptable with governing agencies for Human Rights of employees. If this is your policy, at least have the compassion and respect to NOT PERFORM THIS IN FULL VIEW OF ALL CUSTOMERS.


Connie M. May 18, 2017 at 2:17 pm

That is disgusting behavior towards an employee. If you don’t trust someone, don’t hire them. If they pass a background check, leave them the hell alone with their dignity.


Teresa Strmac April 4, 2017 at 2:19 pm

I actually worked for Darice… the warehouse in Ohio. I recently left my job because of the horrific situation I came into and the lack of communication between my department and our supervisors. I went to HR and nothing was done I was told to deal with it and do my work things are changing. I was reprimanded every time I went to HR. I took the job because the hours where perfect for my family, than when I had a family emergency I needed to change my hours, I was told I could change my hours and still work in the same department. When I went to speak with HR about it I was told I couldn’t until after a year of being in the same department. So after a few months I was than sent to “cross train” at another building and after 2 weeks of cross training I was asked if I wanted to change buildings and hours. I didn’t , it wouldn’t work for my family. So when I came back to my building there was so many things us as housekeepers we was excluded from. Early release even if our work was completed, vacation during holidays and informed of changes by memos and post it’s. I understand that the company had change coming and was willing to go with it! I was never told I was walking into a situation where there was no communication or respect for no another.


Colleen Finley October 16, 2017 at 1:20 pm

I completely agree with your frustration regarding communication. They claim to have an open door policy, yet we were told “negativity will not be tolerated”. Open door is only for positive feedback??? So much of what goes on, is ridiculous. I often wonder WHY corporate is NOT interested in asking US. Customers complain, employees turn over is insane, shrink is out of control…… who really knows why? WE DO!!!


Michael Varner April 2, 2017 at 11:19 pm

I’m not sure if this is the correct channel, but here goes. My name is Michael Varner I’m an employee of your company. I work in Bellevue at the crossroads Michael’s. My concern is this, I’ve been told that I’m spending too much time with our customer’s. Now please keep in mind unlike most employees I don’t have to work. I chose Michaels because I have been a customer an everyday customer for years and was approached by one of your management to come teach floral design, jewelry making, etc. I am skilled in many craft’s and am very passionate about crafts. I would be appalled if an employee basically hurried the conversation as i was asking for help, advise and ideas. This is what I do for each customer every time, not rushing the conversion but actually helping them make purchases for their needs. I do that while I’m on the floor. I’m well aware that as you are cashering it isnt always easy to have as detailed of a conversation. I’m sure there are reports or commits about me as I have heard from management and guest. I have been told by our guest that they have never had such wonderful service and expert advice. I have even created beautiful floral arrangements and wreaths for guest of Michael’s because of whatever situation they was facing at that time and needed that item asap. Please tell me that it is not okay to tell an employee as i have been told. It’s not okay to be an overachiever with making sure that Michael’s guest feel like they are the only one that mattered at the moment. As i do for each guest that come to me for help. My heart was broken when I was told this. Along with thoughts that we could loose a guest because they are not getting the advice, idea, products or appreciation that each guest deserves.
Your fairhful new hire,
Michael Henry Varner


Brendan Rogers April 1, 2017 at 9:45 am

I was working at the distribution center in Jacksonville, FL until I was recently terminated due to not meeting production goals of 95%. It hasn’t been 90 days yet so I believe that was pretty harsh for them to let me go under that cirXXXXstance.


Tina March 16, 2017 at 10:02 am

I would like to make a complaint about a store located at 1206 Bridford Parkway Greensboro NC. I noticed on the outside sign, they have 6″ spikes sticking out of the letters to prevent the birds from sitting on the the letters
I fully understand the reason to avoid the mess the birds can make
It is cruel and harmful, when the birds land on the spikes, they are hurt from the puncture
Those spikes need to be removed!!!!


Old Employee May 10, 2018 at 10:21 am

Actually …. the birds make nests in the spikes. Sometimes things are not as they appear. I worked there for 2 years and Spring was the best with little nests and chirping birds greeting you every morning. Some bird poppy on occasion but, hey nature!


Demeree Jameson February 18, 2017 at 3:01 am

Hi my name is Jameson work at store 1159 in Texas I’m giving notice for two weeks looking for another job only work one day out of the week so I need more money. I got a better life to go on thank you for your time and giving me a chance Debbie she went to another store will not let me go to another store to work if they have a chance to higher, so I’m giving notice. Need to help pay my bills. For my husband thank you goodbye


Abigail Hale February 12, 2017 at 2:41 pm

I was a seasonal employee at store #1579. I have asked my previous bosses numerous times if I could have a letter giving proof of my termination because I need it for Social Security paperwork. I was given nothing and denied. I have tried to contact HR in some way but I am constantly lead back to the michael’s online website for orders and customer problems. I need this letter.


Valerie Kinman February 3, 2017 at 1:39 am

I was a seasonal employee from 10-24-16 to 1-14-17 cashier store #5802 . I call hr because I locked out of payslips online. I left a message requesting a copy to be sent out to me for my lawyer needed by social security administration..

Have the pay slips been sent ?

Valerie kinman
Joliet, Il. 60436


Michael's employee January 26, 2017 at 5:16 pm

I work for the Sioux Falls, SD Michael’s. i have been there for almost three years. It was great as a high school student, but as a college student not only do i lack in the pay after Christmas my boss fails to make up for the pay with hours. i have been consistently available for 32 hours a week, but for whatever reason my boss seems to only give me 15-19 hour shifts. At my pay and my hours it is impossible to pay for school and have money left over for saving and necessities. another thing all last fall into this spring my boss has been continuously scheduling me outside my availability and simply putting absent/other for those days to fix it. well its not fixed. He keeps doing it and it is wrong. i have school and like to shower after laboring all morning to put stuff out. but today i was almost late for class because i live a half hour from work and almost and hour from school.. Its even more frustrating when I am the only employee that my boss is doing this to scheduling wise….


Lillian January 23, 2017 at 1:33 pm

I purchased a Cricut Explore Air 2 on 11/28/16 and was given info on how to obtain a $25 Michaels gift card.  I was excited and sent an email off right away and was sent a letter saying it was approved and will be sent out  and I never got anything in the mail.  I re emailed the promo team and again was told it was resent out and I confirmed my mailing address.  Still nothing has come in the mail.  I have a locked mail box so no one could have stolen it and I have the only key and only one to check the mail. I am beyond fustarted. It’s not like I spent $50 on this item I spent close to $500 that day.

Yours truly an unhappy Micheals customer


Carolyn Powers December 14, 2016 at 9:16 pm

I have signed for a class at Michaels twice this month. The first time, the Instructor did not know I was signed up and paid. She ignored me and conducted class, until I spoke up and asked “What am I supposed to be doing?” She was not aware that I was there for her class and was very embarrased. The second time was a couple of weeks later. The instructor was not aware of anyone signing up for the class and did not show up. I have been informed since, that the store was notified when someone signed up on-line and that has been discontinued. No wonder I am having problems and do not appreciate it! You need to correct this.

Carolyn Powers


Benjamin Ross December 12, 2016 at 4:34 pm

I have been attempting to get in contact with Bill Hopper in your corporate office about a claim I have open with Michaels for a piece of artwork you damaged. He will not return any of my calls or voice mails. If I do not hear from someone in corporate by 5pm on 12/13/2016, I will turn things over to my attorney.


Benjamin Ross


Mary December 2, 2016 at 6:55 pm

I work at Michaels in Southgate, Michigan and I love it. I’ve been trying to get a hold of someone to buy SG06530 Styrene. It’s white cardboard that looks like wood and we display items on. I’ve called a woman named Martha and talked to her once and I’ve called three times since leaving messages. I even said if I can’t purchase it please let me know and I’ll stop calling. My nephew James wants to do his ceiling with it. He mentioned it to me and asked me about it. And I said I would try and find out. He doesn’t ask much of me but, me being an employee I thought I could “pat myself on the back” and buy it for him. He’s a veteran whose been to Afghanistan and Iraq and met his wife there and they’re expecting their fourth child. I just thought I could help him out. If it’s not possible all I want is an answer. Please and thank you!!!!


Mary December 4, 2016 at 1:50 pm

see above comment….Michaels being such a big store and no one can help me? This is not meant to be a complaint just an inquiry!


Mary Washko December 4, 2016 at 2:07 pm



Anisa December 13, 2016 at 4:03 pm

Probably because this is not a website directly connected to Michaels as it says in the header “Find phone numbers, addresses and other contact information for US corporations.”

If you want to contact Michaels directly you should probably go directly to their contact page on their own website:


Tammy Robinson December 13, 2016 at 4:13 pm

All the necessary contact information is on our web page, above the comments section. Many companies do read this website, but for maximum exposure, use the phone numbers, fax numbers, and email link from this site.

Michael's employee January 26, 2017 at 5:19 pm

you see ma’am the company doesnt pay well and thatn on top of that they a limit of hours that each store gets to put out merchandise and so forth. the thing is the hours limit is pointless they should get rid of it and just schedule enough people to help customers and replenishment to do their jobs right. now if youd like more help i suggest that you continue to complain about the lack of people so that corprate will possibly change one or both of those things. it would help in the keeping staff on hand.


Fiona Blevins November 27, 2016 at 7:27 pm

Hi, I’m an employee at Michaels trying to get ahold of someone in the HR Department about an ongoing issue at the workplace. I could not find the number displayed in the stores employee break room or in the managers office.


Ryan November 6, 2016 at 5:41 pm

Michaels Store: 2807 Park Ave. Tustin, Ca 92782


Ryan November 6, 2016 at 5:30 pm

Store# 7727


Ryan November 6, 2016 at 5:02 pm


To Whom It May Concern;

My wife and I have been shopping at Michaels for as long as I can remember, being the holidays are right around the corner my wife Ana basically lives at Michaels, prepping and planning all of the crafts/projects she loves creating for the family events. We have always had great customer service and I can’t remember a time Michaels crafts not being intertwined with our family events. Unfortunately visiting Michaels today was one of the most troubling and traumatic experiences I’ve ever encountered with any store. My wife and I recently got married, returning from our honeymoon we decided to drop into Michaels to buy thank you cards and envelopes to send to our family and friends who attended our wedding. We saw a great discount/sale on some envelopes, being 2 for $5 on the advertisement. We were helped by Jean at the register. She informed us that the envelopes were not on sale and that we needed to pay the full price of $4.99. We insisted that the 2 for $5 ad was on the shelf. I offered to walk her over to where we saw the ad to prove it was valid. She declined and walked over to her superior “Robyn” for approval. Robyn gave a quick answer of “No” without even looking at the product. I wanted to purchase the 2 for $5 discounted envelopes, so I asked Robyn to please show me which ones were on sale, thinking maybe the ad was in the wrong place. Instead she declined to show me and gave the go ahead to Jean to ring me up with the discounted price (she didn’t want to stop what she was doing at the time & she wasn’t busy helping another customer). During this whole time of frustration Robyn and Jean had an attitude as if we were trying to cheat and lie to them to save a mere $1.25. When leaving the store I heard Robyn say to Jean – “Mexicans and Asians are always trying to get a discount”. I was shocked and appalled! My wife is Mexican and I’m half Asian/Caucasian. We both were brought up and lived in Irvine/Tustin our whole lives and I have never encountered such hate, racism and ignorance. Our families have been woven into the fabric of this community for many generations now. We have family who are editors/writers at the OC register and LA Times, uncles in law enforcement and a cousin who is a deputy district attorney, all our proud public servants who do good work, creating positive safe communities for all of us. It is people like Robyn who breakdown our society and divide people, creating anger, hate and unsafe communities for all. I’m taking the time to write this today because I’m a proud business owner and if one of my employees acted the way she did, I would want to know right away so the situation can be remedied, understanding that her actions might not be the voice for “Michaels” as a whole. I love your store but in good conscious and principle I would not be able bring myself to buy anymore products from Michaels. I hope Michaels does not allow this type of behavior to continue. I hope Robyn will one day view the world differently. As it will only benefit all of us, the community and future of our children.

Thank you for your time.

Ryan & Ana

Enclosures: Scanned picture of receipt of purchase.


Amanda December 1, 2016 at 12:31 am

I had a 50% percent off 1 regular item. Last week I had the same coupon so I bought the same item and the manger says why are you buying these lights and I said its for my house and she said you need to stop buying them. I look at her said said I don’t understand what your talking about and than she says I know what your doing. And I said yes putting them up at my house. She says no you putting them in your van and selling them to the outside and the Fleamarket’s . Omg I don’t shop there and why would you say such I thing to me. She said you Mexican people are all the same. 1. I’m not Mexican 2. I have a Mercedes e350 that cost around 65,000 and I say do you want to see my car it’s out there plus my lic plate has my name on it! 3. I have hand bag with me from Kate spade (Madison ave) which is more than 1,000 and your telling me that I’m a poor Mexican who needs to sell stuff to make money? I’m the President Of my own fortune 500 company and I said do you have a cell phone look me up right now online and an apology will be in order she says she doesn’t have a phone so I show her mine and won’t look at. The worst part is the a white female around my age in front of me bought same item and got 50% off. I’m a proud Asian that was adopted by a wonderful family who are white. 4. People stranges start clapping and cheering for me. I have been going to Michael’s for more than 10 years and I will not shop there anymore. I told her that it’s wrong to discriminate me and that I treated her with respect and did not discriminate against how she looks. I will be calling the news paper in the morning . Plus she even wrote on the receipt I’m not allowed to use any coupons and made a copy of it and I told she had no right to keep my credit card information and she did not listen . I have no problem suing and will donate to a charity I don’t need the money. We must help others and change the world to be a positive place for everyone.


Lindsey December 8, 2016 at 12:12 pm

This is outrageous. I have my own Michael’s horror story but after reading yours I only feel mildly disrespected.


remain unknown January 26, 2017 at 5:05 pm

I am sorry you had such a horrible experience ma’ma. but you have very bad grammar and when you cant form proper sentences it makes it difficult to understand the whole story. from what i understand is that the one employee treated you horribly. i get that is frustrating but what you should have done is ask for a manager or complained to corporate. if this particular person receives enough complaints they would be likely fired. please don’t let that one bad experience ruin your opinion of Michael’s.


Employee? Of Michaels November 3, 2016 at 12:49 pm

I found this is a common thing with our store. My boss will write the schedule and than randomly change it. This would be fine if they notified or even ASKED us, but they never do.

For example I would have the day off. Then I would get a call in the morning saying I was suppose to open. I have written down my schedule and took a screen shot before hand so I know it’s not on my end. I look up the computer schedule and sure enough, it will be changed last second.

They change the schedule the night before and then it is our fault if we are late or don’t come in. I am not the only person that they have been doing this to. I have talked to higher ups about this and all they have to say is “check the schedule everyday.” I have never worked for a business that does this. This is beyond ridiculous and unprofessional. Just wanted to know if that is common practice with Michael’s Stores.


LC January 25, 2017 at 2:37 pm

Wow i would have to say the exact same thing and I have had this happen 2 or 3 times at the michaels i worked at and they would even tell me that I did a no call no show even though i had proof of my schedule on my phone showing that I didn’t work so i just quit. Ive also had a problem with getting my w2 I called to update my address and come to find out that they supposibly didn’t have access to updating my address so now i have to go through a bunch of sh*t just to get my W2 michaels is a sh*t place to work for.


kaitie March 1, 2017 at 9:56 am

in my #1035 store they have always done this to us too. they constantly change the schedule without us knowing. that is actually illegal once the schedule goes out, they can’t change it. but our store manager continues to put people on for days they requested off, or days they can’t work, so constantly my supervisor has to fix the schedule so that he accommodates everyone, but then he royaly changes the entire thing so there’s days that i had no idea i was supposed to come in. its kinda sad that i have to keep checking my schedule every 2 days just to make sure it’s staying the same


Lilly October 21, 2016 at 5:21 pm

Just wanted to let you know of my most recent experience at the WESTBURY , NY store. I arrived at 8:30pm to buy a few ornaments to decorate and pickup some wonderful sales. As time approached closing 9:00pm (whereby there was no communication that the store was closing soon ) my relative came up to me distraught and nervous, stating One of the workers /managers approached her and nastily told her that to the store was closed and she had to leave. My relative in complete disbelief searched for me to leave the store as well as leave behind the items I selected to purchase. I completely understand that people work hard and long hours but when a customer enters the store and is ready to purchase items you take that customer. You don’t chase them, out of the store because closing time has approached. I find it very hard to believe this is Michaels policy. I know my relative will never return but give me faith. I hope Michaels can improve their staff training to better serve the customer in the future. Extremely disappointed.


K March 1, 2017 at 10:15 am

i work at a michaels near that location. at our store, we make 3 announcements. One at 8:50, one at 8:55, and the final closing announcement. at 9pm we can no longer let anybody in, and we start going around and letting people know that we are closed and the registers will be getting pulled soon, so they’ll have to start making their ways to the front to get checked out. it was very unprofessional the way that she approached you with her attitude, but if it was after 9pm, the store is officially closed. i think it’s a little unfair that they would have to stay open, delaying their time to go home, because you wanted to continue shopping around. you should have still purchased your items because you have a right to purchase them if you went into the store (unless it was so late that they pulled all the registers already). Every night we get people that will stay in the store until 15-20 minutes shopping around after we already told them we were closed. im not making excuses for her because she shouldn’t have talked to you in that manor and they definitely should have rang up your purchase, but also if you were continuing shopping after 9pm the store is technically closed they can’t stay open forever.


Carly Feder October 18, 2016 at 10:20 pm

Tonight, I went to Michael’s with my older sister. When we went to go check out our items separately due to separate payments, I went first. The cashier was rather short with me and not very polite, but I chalked it up to her being tired as it was towards the end of the day, about 30 minutes until store closing. So I tolerated it. But when my sister went to pay for her item (a book, called “The Imaginary World of ____” by Keri Smith), she tried to use the 40% coupon from the Michaels app. The cashier said it doesn’t work because it’s a book, and that’s ok! Me and my sister understood that, because we didn’t notice that in the fine print. The cashier asked my sister if she is a rewards member, and my sister pulled out an old rewards card, and the cashier said that they no longer use those. That’s also ok, you can only do what you can do, so we understood. The cashier told her the price, $16something, and my sister was hesitant to sliding her debit card to pay because if she was paying full price, she figured she would at least use her rewards card so she can get points for it (she didn’t even ask for her name, phone number, email, nothing!!!! She went through no effort to find her rewards member info!). The way that the cashier dealt with everything is UNACCEPTABLE. My sister, a 27-year-old woman has mild autism and she has trouble making quick decisions. The cashier kept repeating herself over and over as if it would make my sister make a decision quicker, but it only made her more and more anxious. The cashier asks ME rudely “do you want me to continue with her transaction?” As if I was the one who was purchasing it. I said “look, she is RIGHT there, you can ask her yourself, she is an adult.” And the cashier started petting her on the shoulder, talking to her slowly and in a VERY condescending manner “Hey sweetie, I’m going to void your transaction and you can wait and think over there about what you want to do because I have other customers to wait on” and pointed to the end of the line. There were 3 patient customers, and this entire situation happened in THREE MINUTES!! I told the cashier she doesn’t need to talk to my sister like she is a child, as she is a competent adult. I talked to my sister and decided we would just leave and take our business elsewhere. My sister and I walked to my car and she was very visibly upset and crying. A customer who was behind us in line came up to our car and talked to us and said she talked to the cashier about how rude she was and how it’s unacceptable to talk to another customer like that. While we appreciated the fellow customer’s kindness as a fellow shopper and as an actual human being. I am FURIOUS with her customer service. I am an avid Michael’s customer and an amateur artist. That being said, I am also a very protective younger sister and a voice for people with special needs. If no action is taken, I have no problem taking my purchases and attention elsewhere. Thank you for your time.


Anita Oswald October 18, 2016 at 12:31 pm

I am speaking up for all the Employees at your Michael’s stores throughout the USA. Please close your store on Thanksgiving. This is a day that your employees should be with their families. Do the right thing and set a good example for other retail stores. You can be open all year round, except for Christmas. Let family come first.


LORI October 14, 2016 at 2:16 pm

It should be easy to CALL CORPORATE to report a complaint. I went to the Michaels store at Ahwatukee Foothills Towne Center, 4735 E Ray Rd, Phoenix, AZ 85044
—There was a long line and only ONE cashier. The cashier was badly trained because she didn’t say one word to those of us in line. Instead of ignorantly ignoring the long line , the cashier should have made eye contact and communicated about the situation, like maybe let us know if she had requested help or not and maybe apologize for the wait !.
…..Then I saw a woman go sailing PAST after looking right at the situation, she was slightly deeper into the store than where I was at the registers. I called out “we need some extra cashiers” or something to that effect. She just LAUGHED and kept going. Within about a minute another cashier arrived {FINALLY}. I asked the cashier who the laughing {SNARKY} woman was,and if she was a manager or not. I was told the laughing,unhelpful woman was indeed a manager and her name is APRIL. April needs some feedback on how to run a store and show some respect and concern about long lines. Nothing funny about it and she should have come up to the front and helped out on the registers instead of just sailing by. Again, NOBODY spoke directly to the people waiting in line about anything. We were IGNORED.


lyn lynch May 5, 2017 at 4:28 pm

None of the MODs in Michael’s Surprise are even remotely concerned about customer service. So do not doubt your experience at all. If Michael’s would hire some experienced [older] people, we could help them build a better reputation in the market place. No wonder brick and mortar sales are slipping–it’s poor customer service.


Carol McCabe August 29, 2016 at 12:20 pm

My daughter placed an order with Michaels at the Pelham Manor branch, for two pictures to be framed. She is away in Europe and I am the contact person. I received a call from the store stating that there was a problem with the order. I immediately called back when I received the call. No answer! I called again the next day, no answer! I called again today, and NO ANSWER! I called upon the Chat Person, with no satisfaction. She said to refer to the store………………. Can you resolve the matter? What do I do in this matter???
Carol MCabe


Jeanna Montz April 23, 2017 at 2:12 pm

Ask for the district manager email


Griffin Anthony Glaze August 28, 2016 at 6:23 pm

Hi Michaels Headquarters I would Teally like the New Michaels store to be built on W Broad St, Galloway OH with Automatic Hand Dryers and touchless faucets and touchless urinals in men’s and touchless toilets in men’s and women’s.

Hand dryers are better for the environment


Carol Forrest August 10, 2016 at 1:01 pm

I am wondering why, when a product is exclusive to Michael’s, it takes weeks and weeks to replenish the stock. Went to Michael’s yesterday with my yarn coupon. Of course, they only had two balls of the yarn i wanted. The employee, who was very helpful, said she was not sure if this was exclusive or not, but to ask at the front desk. Went to the front desk and asked if this product had been ordered and she told me it had not and she did not know when the order would be placed. So, I guess i might be able to get this product someday. I found out from Bernat that this particular color was exclusive to Michael’s. It is not offered online and since it is exclusive to Michael’s , why is it not offered online.


Very poor customer service as far as i am concerned MR Chuck Rubin, CEO of Michael’s.


Carol Forrest August 10, 2016 at 1:03 pm

Sorry, Mr.Carl Rubin, CEO


Tammy Robinson August 10, 2016 at 2:09 pm

Thanks for letting us know about the broken link. We have updated it and the link should be working now.


Joan August 6, 2016 at 1:02 pm

A friend of mine and I went to the Michael’s Store in Toledo, Ohio on Airport and Reynolds. We went to attend a planner class that you were offering on how to use the planner that you sell. The teacher/facilitator informed us that she was not teaching on how to use the planner that she had decided to do water colors. So we created a water color page for our planner in stead. We were not the only two in the class that were seeking help on using the planner there were four other women as well were disappointed. This lady who is in charge of the classes told us that she doesn’t offer classes that you assign she does her own thing but still advertises your schedule. I talked to another friend and said that she signed up for your cake decorating classes 3 times and they were all cancelled for one reason or another. The store needs to get the act together.


Sandy Koehler July 30, 2016 at 1:29 am

I can no longer get on worksmart.michaels.com/etm. I was able to up untill a week ago on my Android phone


Leslie July 18, 2016 at 6:49 pm

I wanted the “in store schedule” for jewelry – making classes at the Newport News, VA and Williamsburg, VA stores today. In the store, the cashiers said check the Website. The Website only showed error messages. I asked, via live chat, if I could receive an emailed scheduled; Ian P. said you don’t email schedules and ended the chat session. Is this your way of discouraging customers? Do you no longer offer classes in my area?


Angela Simpson July 15, 2016 at 11:18 pm

I wanted to share a very recent wonderful experience that I encountered at your Michaels Store in Greenville NC. The cashiers and sales people were very pleasent and super helpful. The floral person, Kathy was super with helping me decide on some ideas for an arrangement I was trying to put together. Mostly the Customer Service young lady her name was Sherry on her name tag was Awesome. She went out of her way to lead me to several products I was looking for and actually gave a great alternative idea since I wasnt real sure how wanted to do the project I was thinking about. Then she took me up to the registers and helped me bring up my coupon. She walked me basically from the beginning of my shopping experience through the end and had a great personality and I just wanted to make sure that someone knows that this young lady will help customers like myself definately keep coming back for more positive shopping experiences.


Betty Young July 7, 2016 at 7:14 pm

Interesting I don’t see any corporate responses to any of the concerns posted.

I absolutely love Michael’s and always find new things to try and craft. The sales are usually friendly, however, this morning I went to the Sunnyvale, CA 94086 store and did not like the response. I had tried to pull up the online coupons but repeatedly received that there was an error or they were currently working on something or the other. The sales told me to try another zip code close to this store and so I did. It did not work. She called to another sales and he flippantly said it works on my phone. I tried my phone again and it didn’t work. Not like I didn’t try. I had been trying to pull up these coupons even before I arrived at the store. He said he would help me out this time and that it is my responsibility to get the coupons. I didn’t even know how to reply as I was in a hurry to pick up my daughter.

If I get this error message from the Michael’s site that is not my responsibility. Do I need to fix the site? I showed both of them it couldn’t come up on my phone. I’ve never had a problem before at any of the other Michael’s store. I wish I had their names. In fact, I might go back to the store and get their names. Other sales, in the past, were happy to find a paper coupon (which they couldn’t find so they were annoyed). Other sales, in the past, were happy to scan their paper coupon even when I had my own but struggling to pull it up on my phone. They would say “no worries, I’ll just scan my copy.”

Frankly, I was the only person in line at the cashier at the time. It was shortly after they opened. If they couldn’t even muster a little enthusiasm in helping me with a coupon they shouldn’t work there as they clearly do not enjoy their work. Disappointed.


Denise Farrall June 14, 2016 at 7:16 am

I live in Az and today I tried to return 3 things I bought for my son, I did not have the receipt cause like most young men he threw it out not thinking, so I go to the Riverview store and let them know I didn’t have the receipt and need to return these, I bought 2 weeks ago by the way… Well the girl looks at me, and having tattoos and yes I carry a firearm on me and looks at the 3 yes only 3 things and tells me I need to go dig deep for the receipt cause she’s can’t return it without…NOW I READ THE POLICY ONLINE ABOUT IN STORE NO RECEIPT POLICY AND FROM WHAT I SEEN I SHOULDN’T HAVE HAD ANY ISSUES… I DIDN’T WANT CASH BACK LIKE I PAID, A STORE CARD WOULD HAVE BEEN JUST FINE SO MY SON COULD COME GET WHAT HE WANTED PERSONALLY…. SO MY QUESTION IS WHY DID I GET A HARD TIME RETURNING WHEN I WATCHED ANOTHER PERSON RETURN WITH NO RECEIPT JUST 2 MINS PRIOR… I smell discrimination and that is just wrong…So what I have tattoos and colored hair, I automatically got shut down cause I feel like you think I stole something oh ya that was insinuated to me as well… I have it all on recording and I may go to a lawyer cause I felt like I was discriminated against and not being allowed to return… so beware guys, if you look a certain way they won’t won’t do a return for you so your stuck with stuff you can use…VERY VERY DISAPPOINTED ABOUT THIS AND I ALWAYS SHOP THERE, WELL IF THIS ISN’T FIXED I WILL NO LONGER BE A REGULAR CUSTOMER AND WILL SPEAK TO A LAWYER


Rona May 15, 2016 at 6:13 pm

I went to Michael’s recently to have my son’s college diploma framed. After spending a bit of time, I felt happy with my choices. While there, the woman helping me did show me the product on the computer. When I went last night to pick it up, I was completely unhappy with how it looked. I told the woman helping me and she got a manager. The manager said that although I had already paid over $230, unless I was willing to pay $90 -$100 more, there was nothing he could do. I understand I did sign for the work, however, I am not a framer. I saw a white mat, not the thickness of the mat. I trusted the people working for you. But after speaking to a friend who works in a frame shop, he told me that a standard frame for a diploma is 2″, not over 3″! I feel that I was completely misled and overcharged for a double thickness mat, and am beyond angry at this experience. The woman helping me last night even mentioned how deceptive the computer picture is to the real life product. The diploma looks ridiculous! It’s HUGE!! It is a diploma, not a framed piece of artwork. She asked if the person helping me when I was ordering showed me with a tape measure how much white would be around the diploma or if she showed me how large the finished product would be, I told her she hadn’t. I am so unhappy with the customer service at Michael’s. I took the finished piece and will have it done to my liking, but certainly not at Michael’s. I will never use their services again, and I have quite a bit of artwork. I will also be telling all of my friends to not use the services. Michael’s, shame on you! You have lost not only one customer, but many because I plan on telling everyone how UNhelpful you were!

Rona Wallace, dissatisfied former customer


Rona May 15, 2016 at 6:36 pm

I meant standard mat for a diploma is 2″, not a standard frame.


Mahogany May 11, 2016 at 4:40 pm

There’s only one store in Montgomery, Alabama. And the manager and assistant manager are clearly racist, I will not be shopping there ever again! Corporate needs to check into it seriously, like send someone in undercover and get to the bottom of it !!


Ally June 4, 2016 at 6:16 pm

What did they do?


Logan MacGilfrey May 6, 2016 at 3:22 pm

This is why I never try and do nice things. My mom died in a tragic car accident almost a month ago. For her prayer cards, we picked the four seasons. I wanted to do something special, so I went in to Michaels (she loved that store) and I went to order a custom frame. Now, prior to placing the order, I brought a sample of the frame size to the worker, and said “I want this size, but a nicer frame.” So we went through the process, I picked out a beautiful frame and she said “the size of your frame will be 24″ x 10.”
I said great that’s the perfect size. I went in to pick up my order today, and SURPRISE the frame is TWICE as big was what I had imagined ( height wise, length wise I could have made it work.) So I said “why is this frame so big?” After awhile of speaking to the worker and then the manager, they finally “calculated” the size of the frame. “Whoever cashed you out must have figured that after they installed the padding or cut outs it would fit your art.” I told them this frame isn’t what I had asked for, and told the manager that I showed the worker the exact frame size I needed. The manager responds with “did you bring the artwork in when you ordered?” No I didn’t. “Well you shouldn’t have placed an order without bringing in the artwork.” Well how about your workers tell people they should bring in the artwork? Your worker told me that the frame would be 24×10. Now to the average person that sounds correct, as it did to me. In the end, I asked if it could be reordered as this is not what I specified, or if it could be resized. I was told, you guessed it, NO. “We would have to place another order and that would be a cost that you are responsible for not us.” You know how much the original frame cost, that they refuse to reimburse or change? About 250$. So I’m supposed to drop another $200+ for another frame because your employees can’t explain anything? Total crap. I’m stuck with a frame twice what I wanted, I’m out 250$ and I most definitely WILL NOT be going there ever again. You think I have that much money to keep tossing around? I wanted to do something special to preserve my moms memory, thank you Michaels for destroying what I wanted to create. Then you have the nerve to ask if I was satisfied? ARE YOU KIDDING ME? Well my mother may have loved your store but I absolutely hate it. I’m sure it matters very little to you, but my entire family often went to your store (roughly 20 people, not all at once of course but they went there often.) Now, you lost 20 customers. You’re doing great.
This was at Michaels in Albany NY. You are not getting another penny from me. To not even resize the frame after your employee said it would be 24×10 is ridiculous. Now the actual measurements are 30 something by about 16 1/2. Are you kidding? “It’s this big because we have to take into account the size of the artwork and we still shave to put the cut outs into it. She was going off the measurements you gave her”
I DIDNT GIVE HER MEASUREMENTS! I showed her the EXACT frame size that I needed. ARE YOU KIDDING ME MICHAELS? Completely unsatisfied with this.
Anybody want a 250$ frame that I have no use for?


Rona May 15, 2016 at 6:27 pm

I had a similar experience with my son’s diploma. The piece was HUGE when I went to pick it up. And they wanted to charge me more to change it. I had already spent over $200! Screw that place. NEVER again! I hope they go out of business with that kind of customer service! And my sympathies to you about your mom.


miss. anonymous. March 31, 2016 at 1:49 am


I have struggled to get respect at a work place. And feel appreciated honestly. And i feel i have finally found my dream job. My manager(s) are AMAZINg? truly wonderful happy uplifting understanding people.? i trust them and they run a beautiful store. Every one i work with just is truly happy to be there. This job has truly helped me become a better person. Growing up didnt always come so easily to me. And here at Michaels i love my job. I laugh and the customerS are absolutly so kind and happy. Every employee goes above and beyond for them. Couldnt be more grateful?? found a few new hobbies i fell in love with while working here. Wish it didnt take me so long to find such a wonderful *michaels family*

Grateful Michaels employee.


C Daggett March 28, 2016 at 3:04 pm

Saturday, March 26th Store 1041 Fort Lauderdale, FL
To: Michaels H/R
I arrived at work, like usual at 9:50 am, and punched in at 9:57. Shift was 10:AM to 2:PM. Also as usual, there was a fairly large mess waiting for me. The other employees that close the store at night are supposed to “put away the go-backs” but a great deal of the time, they leave things on the floral counter, instead.
Add to that, that customers are allowed to go through the floral counter drawers and use the counter to do whatever, I have a great deal to do every time I get to the store…(I understand about the customer’s and that is just part of retail, not a big deal, it’s all part of customer service; but the fellow store staff, should know better).
This process of “recovering my department”, takes me anywhere from a half hour to an hour, to complete. Considering that I am only given 12 hours per week; I really don’t have a lot of time to do other’s job’s for them. The store manager has told the frontend staff (those responsible for “go-backs”) not to leave the go-backs on the floral counter; but…
Now on to what happened on the 26th . After recovering the floral department and clearing the counter, so I could begin the day’s work, (putting out the stems and premade designs, that came on Friday the 25th ; I had already brought out the first 2X4 of product) the MOD came by the counter and put a plastic pail on the corner of the counter and started to walk away; I said to the MOD, “what is this?” referring to the pail. She, the MOD, muttered something about customers and continuing to walk away.
Not hearing the MOD clearly, I assumed the pail was for a customer that wanted an arrangement made, so as I removed the pail from my counter, I said to the MOD, “it can’t be put there, I just cleared the counter, so I can have the space to put out product.” The MOD, who was a few feet away at this point, came back over to the counter and said, “I was told to put it there” in a huffy tone of voice.
Still assuming that the pail was for a customer that wanted an arrangement, I said, “fine, but you don’t just put things on the counter and leave me to deal with it…I work hard to keep it clean and organized in this department…,” the MOD interrupts and so I interrupt her and finished what I had started to say “…when the customer gets here, then I will deal with pail…” I don’t believe that the MOD heard any of that, as she said, “I’m calling Carmen (the store manager), I’ve had enough of this sh*t!” So; and stupidly of me, I responded “you’ve had enough, what about me…every time I come in here, I have to clean up everyone else’s mess, which cuts into the time I have to do my job. I’m tired of it. Can’t you see all these boxes that have to be opened, I need my counter to do that, that’s why I cleared the space.” To which she (the MOD) replied, ” you work here.”
The MOD then left in a huff and I went back to opening the boxes, so I could put out the product that had come in. A few minutes later, I heard someone call the MOD, on the radio, (we wear headsets, in order to communicate between store staff) and she, the MOD, said over the radio, “not now!, I am calling the DM, because Chet (that’s me) is in one of his sh*t fits!” I will admit, that I have somewhat of an edge but I do what I can to keep it in check. It is not easy for me to do, when I am feeling bad, I have high blood pressure and it is not well controlled; I’ve learned how to deal with the constant headaches, but the constant situational headaches of people, like this MOD, push me over the edge…
There were no customers in the vicinity of any of this exchange, fortunately. I try to do my best every time I go to work, to do well for the customers that come to me, to have a clean and well ordered department, to get along… At no time was I told what the pail was actually for, nor who “told” the MOD to put it on the floral counter. If I had known, this information, I could have found a place for it. (Later in the day, I would find out through observation of things going on in the store, that there was an Easter Egg Hunt that had taken place earlier in the day. In the front of the floral counter, on the left side there is a small table and on the right side a short stand; either of these would have been a better and more logical place for the pail, but very few of the personnel, in the store, exercise any kind of initiative, when it comes to interpreting/executing corporate directives…the table and short stand are much closer to where customers would be standing and especially little children.) But as usual…, there is no communication, to me, by the “authorities” in the store, about much of anything and as a result, I cannot ‘plan’ out a work shift; thereby making the job very frustrating, not to mention the lack of hours and constant “do it or go home” attitude, that is the catch phrase of this company.
At about 1pm, the assistant store manager came in and the MOD filled him in. I was then called into the office and chewed out, over my “insubordinate attitude” toward the MOD and that “I am to do whatever I am told!”, by a list of store staff, that obviously has more authority. Even though I tried to explain the events of the morning, the ASM and MOD had already decided not to listen and focus on ‘my attitude’. I was told that “No one has to “explain” themselves to me and that I did not need a reason for anything being put on the floral counter!” Wrong.
I have been in this company for just over five years now and have been told a number of times that my work (floral design) is garbage, is childish, is to old lady styled…that I don’t know what I am doing and generally made to feel degraded by previous store managers, district managers and even the zone management. Despite all of that, I’ll do what I do, to the best of my abilities…a great product (design), at a fair price, courteously and timely; after all, it’s my name on the designs, not Michaels.
I have been a floral designer, shop manager, buyer; in floral shops for just about 45 years now, from Maine to Florida. My style is classic New England Colonial, with a range of everything from English Country to extreme Contemporary; Specialties are: large commercial design, wedding design and Carnival Wearable design, including some millinery and stage (theater) design. I have not been so badly treated in a company, in my entire working career! If there is anything that I have learned, working for Michaels Arts & Crafts its, that should I ever have opportunity to own my own shop again, I will never treat my employees, the way I have been, nor adopt such policies as this cooperate structure.


Lester March 20, 2016 at 9:32 pm

Your store disciplines cashiers for till shortages without verifiable proof of error. Multiple cashiers operate a single till throughout a business day without direct supervision of opening and closing till cash. As a result, shortages and overages are undeniably unidentifiable. The management’s reaction is to apply discipline to every cashier who had operated the till throughout the day. This is an unfair labor practice, and may have legal ramifications. Michaels needs to review this process and put more effective checks in place to protect employees from unfair discrimination due to this shortcoming, and clearly identify which employees rightfully warrant disciplinary action due to performance issues.


M. M. July 22, 2018 at 2:29 am

CORPORATE DOES NOT CARE. They have rigid and impossible goals, set by using a perfect scenario, of which they will not facilitate. This means, the store will never have enough people, and never have the right tools to do any job. So, people get fed up with constantly being scolded and told to do more, and leave. That makes the entire store behind the 8 ball, all the time. Instead of looking into what they can do to help, corporate assigns blame, and demands more. Either the entire corporate office is full of really stupid people, or they are all sociopaths. The problem is blatantly obvious, but nothing ever changes for the better. My best guess, is it takes a degree or two in order for corporate to not see the problem is THEM.


roberta March 18, 2016 at 4:55 pm

all the above need to be given over to the4 Federal Government for investigation. During an 8hr. shift, you MUST be allowed breaks. Get with it people, and get this company in trouble


N March 18, 2016 at 2:13 pm


Does any one know how to get in touch with the HR department in Canada? I’ve been searching around and I cannot find the someone to ask about my problem

its been 4 weeks from the time T4s were issued and I still havn’t received mine.

as you know if your a Canadian employee there is no button to push on our site given you can only adjust your email and address, you cant even look at your payslips because its only for the US.

I’ve discussed this with my mangers but I don’t know if they forgot to send out an email to HR but I cannot wait any longer because I need to get my taxes done.


Joseph O'Toole March 10, 2016 at 5:19 pm

So check this out as of February 1st of this year Michaels has changed there policy regarding paying vacation to employees exiting the company. Funny story I left the company after doing the right thing and giving two weeks notice ending 28th of January. I sat down with the assistant manager at 5817 in Evansville and went over the policy on Michaels very own site. I never was informed of any coming change to this policy. Luckily I didn’t plan on getting the vacation paid do to how poorly ran this #1 craft store in America is. I spoke to Makira from there HR department, she was very nice, she notified me of this change of policy after doing some checking of her own and because I’m not in a state that protects the rights of employees ” Indiana ” I was informed that there was nothing I can do . Well I think there might be, see Michaels is responsible for informing there employees of such policy changes if the company followed their own “SOP” this would have been done months before this policies implementation. Because Michaels was negligent with properly informing their own employees if there’s enough of us and we are angry enough we could look into a class action lawsuit. “Michaels Cares” not about its employees past or present. You can find me on Facebook.


Linda Johnson March 6, 2016 at 7:26 am

I have been shopping Michaels since this store cane to my area Hazleton, PA a few years ago. Recently I’ve noticed that the replenishment of supplies are horrible. I am a crafter and it was very easy for me to run to this store 2 miles from my house to get needed items. I use the Cricut machine and use a lot of glitter for my projects. One problem I have is the unorganization of their products in there store. It seriously infuriates me to walk through 3 or 4 aisles to find the glitter I need and most time it is not even replenished. This also goes for the glue abd adhesives. Which causes me to drive to the next store 20 miles away to find the same scenario. God help you asking an associate where a product is located. Most times I’m told “oh we don’t carry that” which again infuriates me as I have to inform the associate YES you do!!!. I went to my local Michaels last week and ask the manager where did you guys move the triple thick glaze/gloss to and she politely said we don’t sell that. I was dumbfounded. You are a manager and don’t know what you sale or take a moment to look. I had to physically take her around to the area where I found the product. Her response was we domt know we sell the producrt until a customer ask for it. WHATTTT??????? Now what bothers me even more is Michaels is phasing out all Cricut products and discontinuing this product. My question to the store manager is why and of course the answer is, it is the corporate decision which I feel is the easy way out of the question. I can no longer find stamps for my crafting as most are on clearance and not replenished. It seems like Michaels is phasing out a lot of paper crafting supplies abd you are part of a craft store. I have recently found a Jo-Ann Fabric store 20 minutes away that have everything I need for my crafting. I am sad that I have to travel this far as I have a local craft store but with the non existence of knowledge of products from the associates to the managers is disturbing. I am really hoping Michaels reorganize their stores according to products, all same products in the same location, not all over the store. Better training for their store associates and managers, also an associate for each department in the store that can assist the customers. Please Michaels get it together as I hate to move on from a store I love.


Lala April 14, 2016 at 9:13 pm

Hahaha you’ve obviously never worked retail. You’re the nightmare customer we all fear we’ll have to deal with!


Mika jones January 8, 2016 at 9:07 am

STORE 1191 in NY!! Horrible store!
I wanted to reach out to you regarding 1191 I will not say my name, but I will say names and some of the things going on at that store, such as unfairness, favoritism, inappropriate relationships, among others things.I will start with the store manger Mohammed, who shows a great deal of favoritism among some sales associates and managers, the first is a guy and a girl name joe and Melissa who works in the morning with him, Melissa started out as a cashier who Mohammed took under his wing and let her work as a morning replenisher she feels she don’t have to ring up customers and barley helps with customers questions because he have doing other things, she is rude and does not think she can get in trouble all the staff knows and including the ones that was there before her, she gets more hours and barley takes breaks which is not fair, she even mention before that she is not happy working for Mohammed because he talks to her anyway and is happy when he is not there, Joe is a new associated who feels that he too does not wants to work with Mohammed, he is there at times from 7am to 5pm and he is part time and even Shannon makes him leaves because he is not suppose to be getting those amount of hours, and on days that he leaves early he will say it’s because Mohammed is not there, one of the biggest things he told someone that Mohammed wanted him to try and have a sexually relationship with Shannon who is the assistance store manger because Shannon is Always mad and frustrated he talks about Shannon to other management. Mohammed does not talk to the staff and he barley knows anyone’s names he is a good talker and likes to cover up things that should not happen within the store including sexual harassment! When one pass employee told that she was sexual harass he push it under the rug until she called Hr and then he told the mangers want to say, if u ever had a conversation with anyone including a manager he was right there when he was not supposed to be there, and told them what to say, he has some of his team from his other store as part of his leadership they are Stephanie, Robert and Ericka, Stephanie is his pet and everyone knows this including some others who use to work for him , we all truly believe that there is a sexually relation with them, Shannon herself said its a strange relationship but she does not want to get involved because in some ways they are against her. Stephanie watches his son, yes his son comes to the store and everyone sees them leave together, Stephanie does not take breaks and works 50 or more hours so does Robert who is a specialist, I will get to him in a minute.Stephanie is a Cem but does not do what her job requires she does all of Shannon work because Mohammed lets her, one time she was going to get written up and she said she does not want Shannon to give it to her only Mohammed. He makes her cry also when he wants too and I know that is not suppose to be happening at all. One time there was a cashier going up the escalator and Mohammed told two other male associates that they can not handle her because she has a big behind and he was looking at all, he always says inappropriate things and he thinks he is so good and he knows how to get out of situation, as for Shannon she is a emotional mess, she does not have empathy or sympathy for anyone at all, she says all types of racial comments like she called the staff animals because there was gum on the garbage! Mohammed talks really bad about her because she is lazy and sits in the office but one thing she is by the books and follows the rules which Mohammed does not and she knows him very well, and she even says it’s nothing she can do he is the store manager. Someone needs to go to that store and have conversation with some of the staff and management and you will be shock what you will hear!!! Robert who is a specialist another one of Mohammed favorite there relationship is really weird, the way they talk to each other is not professional at all, he does nothing that his job title says, he never takes breaks and walks around very angry, and talk to Mohammed any way he he wants, another one of his favorites is Ericka who is a specialist also but runs the floor with keys Mohammed makes her cry all the time because she wants to be a manager and he said no, but she thinks she does the work of a manger but can’t get promoted so he yells at her the time, she even said she knows their is so much favoritism but she is one of them, her and Stephanie has a funny relationship she dates her brother.There is so much more but I really think that that store needs a all day visit from human resources and they need to interveiw some staff and some management team the ones that are not his favorite, a lot of people from the queens store knows about Mohammed and his sneaky ways but people are afraid to come forward because they know he is very vindictive, one time a ex employee came to 1191 and said oh wow she didn’t know Stephanie was there and is she still having sex with Mohammed, as a store manager you are suppose to treat everyone equal no matter how long you know them because at the end of the day that team is the one that is going to lead your store to success. When Mohammed wants to get rid of someone he will do it by all means, one time there was a overnight full time specialist he didn’t think he was doing a good job so he fired him, but this young man told that the team was going out on there breaks bringing back liquid and the manager who is Mark was doing it with them so he told Mohammed, but Mohammed likes Mark and didn’t believe him or investigate the issue but fired the rest of the people involved, how fair is that?? I’m not asking for anyone job to be taken away but the issues at 1191 are not to be taking lightly and needs some big time changes, I’m 100% sure if human resources goes there they will find out a lot more!


SC December 22, 2015 at 10:59 am

I am a current part time employee at Michaels I am constantly asked the question why employees do NOT have access to the Michaels website. As a initial contact for customers who ask many valid questions, I find it very difficult to learn and memorize every single product the store carry. The ability to go to a computer station and see what we carry and what the product actually is would be so much better than a scan gun and radio. Honestly the inventory in Michaels is over whelming, there is no rhyme or reason behind many of the products that we do carry and when something is discounted how do we know. I am NOT scheduled enough hours to know everything there is to know about all of your products and that frustrates even me. To have to ask over a radio every single time where or what a product is simply not a way to run a store. Right now only the manager and a few of the assistant managers know most of the products (Not all). We play a guessing game at best. IT would be nice to see product availability and if other stores in our region carry it if we do not. When will the store catch up with the technology available today (it’s almost 2016) and the lack of customer service is what is killing your bottom line in stores. The half hearted training is also lost in transition too. Sitting alone in an office watching videos is NOT my idea of teaching a sales associate/cashier about the store. I’ve been with my store since September and I still do know understand using work brain even with the directions that where sent to me. Your customers deserve better and we are not truly giving them what they expect each time they shop in our stores. We need to seriously address those needs.


Kerri Leucuta November 24, 2015 at 9:57 pm

I have been shopping at Michaels in Rochester, MN for the last few days as I am working on a couple of projects for my Mom and Dad’s 50th anniversary party. For one of the projects, I needed 200 3″ wooden hearts. The Rochester store had 75, so I asked if they could order me more, and I was told “No…we don’t do that unless you are spending $500…look them up online and buy them there.” I looked online when I got home, and they were not available online. I then called the Onalaska, WI store, and was able to buy 50 from them, and then called the Rochester store to see if they would gather the 75 that they had, hold them until I could get there that evening. I was told that they do not hold items for customers because “#1…90% of customers do not pick their items up, and #2…they do not have the space to hold items for customers.” I was told this not once…but three times form the employee…and then she held them for me but made it loud and clear that if I did not pick them up, they would go back the shelf (why not just say she would be happy to, and that I would need to pick them up before the store closed that night?). I came in to purchase them ( and other items) that evening as I had promised. While I was there I asked the assistant Manager on duty (I believe Dayton was his name) if they could possibly transfer some more hearts from another store as I was buying all of them from the Rochester store, and the Onalaska Store, and still needed 75 more. He told me the only store they could have transferred from was the Onalaska store…but I already had all those…so no. He said the only person who may be able to help me was the Store Manager, and to call him. I shared that I was very disappointed in the customer service at Michaels, and he replied ” it’s not customer service, it’s policy”. So….I called Ron the store manager at the Rochester, Mn store today. I told him my experience so far, and explained that I was told that he would be the only person that could help me, so I was hoping he could. Ron’s reply to me was ” Yeah…you are not going to get any further with me…I can’t help you either. To get get those hearts I would have to call several stores in the cities and have them ship them here, and I won’t do that. My family is in the cities and sometimes I will stop at stores when I go up there, but I won’t do that for you either…it is Christmas time.” I was shocked, but I asked one more time if there was any other way he could possibly help me out? He replied “Nope!” I told him that I was extremely disappointed in the customer service at Michaels, and that I would definitely spread the word of my experience. His reply to me was “Okay!” This is YOUR STORE MANAGER treating customers with this kind if indifference and disrespect! I thought you may want to know. I will tell you that I will never step foot in Michaels in Rochester again, and will encourage friends and family to shop elsewhere as well. EXTREMELY DISAPPOINTED!


Marc November 23, 2015 at 1:52 pm

I was very disgusted when I went to Michaels and they did not have one item for Jewish people for Chanukah..to me that’s Anti Semitic shame on Michaels you lost a customer


Wolfman March 20, 2016 at 2:17 pm

Get over it. Craft an item if needed


Colleen Finley October 16, 2017 at 1:38 pm

No store can carry all items all religions require. They should not carry any if they can’t or won’t carry for all. Already had a woman demand to know (yes, she was not at all nice, and was not asking) where our Black Angels and Black Christmas items were….. I would love the store to go BACK to what the name says – ARTS AND CRAFTS.


Caredtomuch November 22, 2015 at 12:51 pm

I have worked at Michaels for 6 years 7 store managers and 4 asst managers later I feel that the DM is to blame for part of our fail. I know Mr Rubin was very unhappy when he visit our store and if he only knew the chaos in that store he would be even more upset. Its actually a very abusive environment. Long shifts no breaks, Being yelled at and blamed for things out of our control, Short staffed and very mislead. I feel that we get write ups and threats all the time. I feel like our asst manager is a slob and sets us up for failure. She is very lazy and spends more time talking about others then working. Its hard to get HR to help because we get retaliated against very fast. I feel that this is a growing company however its sad to wake up and hate going to work because you never know what you will be yelled at or blamed for as soon as you get there, I have seen the best workers throw their hands up and walk out over the constant stress and lack of appreciation . Ive seen several very inappropriate things happen and wonder why is it that Michaels has a promise for associates and yet they are violated and not held to company standards. I heard about a write I was getting days before I even got it. I feel that maybe instead of telling everyone about the issues maybe find a solution first before gossip. I feel they have violated my rights for what I do on my days off …when I get days off (season has been sometimes one day off sometimes none) I just wish corp would listen better to their staff and maybe ask why so many are so unhappy. Uncover boss is very much needed in our store Im very sure it would be an eye opening experience for Michaels maybe some good changes would happen. Stores like this are what takes down an entire company. very unhappy district


Lorie Virola November 11, 2015 at 12:33 pm

I was an employee of Michaels as well. They do not train their employees well enough and we are constantly being written up for things not in our control. If I called of sick which has only been twice, they call me off on the very next day of work telling me there are not enough hours for me to work. My father passed away and I was told to just call them back and let them know when I wanted to come back to work, I was on the schedule the very next week, they did not ask nor did they acknowledge that he passed, with exception of the employees. Management really didn’t care. You have to take days off on the computer in advance, every time I did, it was never looked at. Well I am done being written up and on the bad board being blamed for things. Each manager does the job different so how can we learn the right way? Training with this company is an issue and if they don’t like you it’s an issue, they will complain about everything you do. I am done working for a company like this.


A concerned employee September 8, 2015 at 5:09 pm

I have worked for Michaels for about a little while now. I love my job, and I have been put in a position of management, so I was really stoked when that happened. Now, a couple months later, I am literally becoming the scapegoat of the store. They were pretty far behind when I got there, and even though I have the highest production and sales in the store, as I should since I’m a manager, they aren’t really allowing me the time to try to make things better or try to catch up. On top of that, I keep getting written warnings about not following procedure and reports, however, I was trained by a store who was doing things incorrectly, and then transferred and expected to do everything perfect, when I never received proper training to begin with. The training I have gotten at the new store has been very little, so I just feel like I’ve been completely set up for failure. Have you guys ever considered training manuals? We are happy to do things “by procedure” if we are told what the procedure is. I’ve seen so many people come and go because this company acts like it is our
fault when when they set us up failure like they are doing to me. I am in a failing store already, never received accurate training for the position, my manager and DM are not elaborating on specific problems (trust me I’ve asked) so they can be fixed, and then trying to say their going to terminate me if I don’t improve? I just want to feel I’m succeeding in my job and Michaels is not offering the training or support for their employees to do that. I would love to discuss these problems with the company further, so feel free to contact me!


John doe September 19, 2015 at 8:27 pm

Wow my words exactly I just quit because of similar feeling. I was replenishment manager in Colma never properly trained managers came and went and being 3 highest volume store and no store manager I had to make a desicion quit or fail. It sucks and I agree stores need a detailed trading manual


M. M. July 22, 2018 at 2:34 am

Get used to it. And don’t take it personally. They do that to everybody, and will never change.


Brenda September 1, 2015 at 12:41 pm

I frequent your store (#8659 Crossways Blvd., Chesapeake, VA) each time I am ask for my e-mail address. I thought by giving you my e-mail that I was being put on a mailing list, this isn’t so. Whenever I want a coupon I have to search the web, give my e-mail out to who knows and for what use. What is the purpose of giving you my e-mail each time?
How can I receive a weekly coupon without giving the world my e-mail address to get a 40% coupon? It would also be nice to see some new (different) merchandise in the scrapbook/card making section and it wouldn’t hurt to change your paper line. How many time can you use the same paper that has been there for years? Change isn’t all bad if you want to keep your customers coming back! Awaiting a reply.


Randy December 17, 2015 at 11:37 am

The employees are required to ask for emails on every transaction. Those collected are calculated into a percentage which the employee is graded on. If the collection isn’t 25%, people would get written up at my old store. The addition of an email that was previously collected did not affect the percentage at all, however, they are still required to ask for it over and over and over again at the risk of being written up.
No one really wants to ask, and it’s kind of a rotten deal for cashiers who just want to do their job. There are several alternative ways to score a coupon:
1. Search online for coupons, specifically the Michael’s website. You can print them off or if you have a smart phone, you can show the cashier & they will scan your phone screen.
2. Check the newspaper ads
3. Use a Hobby Lobby 40% off coupon, Jo-Ann’s Fabrics 40% off, or Aaron Brothers.
4. If you complain enough, they will probably just give you the discount. This was common practice at my store.

I was best appreciated because my email numbers were so high. I was actually just entering in fake, or common username email addresses, hoping they wouldn’t nag me about annoying customers more. The company fails in may ways, but all for the sake of marketing!


Paul Hegness August 29, 2015 at 7:38 pm


To: Michael’s
From Paul Hegness
Date: 8-29-15

Not withstanding the fact that you guys are my go to art supply store, right now I’m pretty unhappy with your Costa Mesa, California, store for the following reason:

I received a promotional e-mail from you offering “40% off all regular price fine art supplies, acrylic,… brushes…”. A copy of that portion of the promotional e-mail is attached to this e-mail.

Taking advantage of the promotion, I went into the Costa Mesa store today and purchased brushes and acrylic paints. A copy of the invoice for that purchase is attached.

Foolishly, I didn’t review the invoice until I got home. Then I noticed that I had not received 40% off as advertised on my purchases, all of which fell within the categories stated in the advertisement. I immediately returned to the store had a conversation with the checkout clerk who told me I had received all of the discounts that I was entitled to under the promotion, i.e., 40% off one item.

Clearly that is contrary to the advertisement. Accordingly, I would appreciate reimbursement consistent with the advertisement.

I will thank you in advance for your kind cooperation in rebating to me the balance of the discount I’m due.

Paul Hegness
* Pine Valley Ln.
Newport Beach, CA 92660


deb braden December 1, 2015 at 12:28 pm

WOW, is all i can say afetr reading a hand full of these comments. what a awful company michaels is, just dont understand why there still open. them poor emplyees. i just recentley had a awful experince nov 26,2015. after reading all these, i dont expect anything done about it. but luckly i can still return all my stuff and get a refund. and go to Hobby Lobby where they love there customers or to Pat Cantans. deb braden


Betty Robertson August 27, 2015 at 5:20 pm

Am so happy for the reopening of your Michael’s store on Exterior street, Bronx New York. I had been traveling to your store on Columbus Avenue in Manhattan. But this meant getting on 3 buses.
Yesterday, I was pleased to find your new store (Exterior St), but did not find the yarn in the color I needed to complete my latest project. On the whole the yarn is interesting, but limited in colors, and variety.
I know you are new the area, but many people (like myself) are interested in knitting and crocheting. Many would like to learn. Perhaps some free workshops on the subject would stir up interest.
Betty Robertson


Luisa July 18, 2015 at 12:34 pm

My mother has been working for micheals store for 10 years and this week she asks for one day off because it is my birthday and her boss took her off for the whole week im disgusted with the fact that she doesn’t get sufficient hours only works 3 days a week and has so much experience that they are basically trying to lay her off this is not right and I demand some type of action to be taken her name is Maria Castillo and the store is located on metropolitan avenue in queens,ny


Denise July 14, 2015 at 9:02 pm

I too an am employee at Michaels. I am TOLD to get email from EVERY customer. When I don’t I am spoken to by managers to bring up the emails. Customers don’t want to give them every time. So most of the time all employees fill in the ones given previously by other customers or have evEN given other employee emails. This is just causing dishonesty and bad practice at Michael’s.


concerned July 7, 2015 at 6:28 pm

you should allow dumpster diving as long as people do not create a mess.

or at least you should consider donating flowers, vases and decorations that are considered trash due to new shipments arriving, to charity groups to allow them to creat things for nursing homes and hospitals.

I guess you would not get the tax write-off but you would be creating a good public relations with each community.

God Bless


Colleen Finley October 16, 2017 at 1:46 pm

Read what the LAW STATES about going in to, and removing items, from other people’s trash. It is illegal for several good reasons.


TD June 1, 2015 at 7:44 pm

Since the “contact us” e-mail method on your website is not working, I’m posting this to your corporate headquarters site. I purchased a $150 gift card last week at Store #3340 in San Jose. The gift recipient attempted to use the card today (6/1/15) at the Michaels at McCarthy Ranch Marketplace in Milpitas and was told there was nothing on the card. She returned it to a co-worker who then brought it to me. I took the card and receipt back to store #3340. After many attempts at swiping the card, the clerk scratched off the PIN #, entered the numbers manually and said “It shows $150 on the card.” I requested a replacement card that I could return to the gift recipient which would work correctly when swiped. The manager Geri said, “Oh we can’t replace the gift cards, maybe corporate would give you an e-card” I said this card doesn’t work. She said “all they have to do is scratch off the PIN and enter all the numbers” I said “Well, they didn’t and the gift recipient was inconvenienced and embarrassed and now I’m being inconvenienced by having to return to the store because the Michaels’ employees at Store #3340 didn’t know how to check whether a gift card has a balance. I want a card that works” Geri said “we can’t do that, you just have to have them enter in all the numbers plus the PIN”
So the bottom line is that even though I purchased a $150 gift card and gave it as a gift, the gift recipient has been inconvenienced, I’ve been inconvenienced by having to return to the store and now the recommended solution from the Michael’s manager is that I have to return a card that doesn’t work to the gift recipient and then give her instructions to tell the Michael’s employees how to do their job in order for her to use the gift card she received as a gift!?! Do you see anything wrong with this picture?????? Really?!?!? Shoddy, crappy customer service.


Roger merrill May 24, 2015 at 9:19 am

I was an employee, I was let go for my ” attitude ” after battling with them for respect and the right to be me. I’m gay and wear makeup and was told by store manager and district manager ( who ” stepped” down???) that the way I present myself in public could keep me from moving forward in the company. U are still being investigated by the EEOC and need to talk to your employees there that I had a problem with to stop telling people in my small town that I was let go for theft! That is a lie! I don’t steal! I was let go because u failed to send the right people to do there job correctly!!! He is not out for the employee, but only out for the company. I will be letting the EEOC know that this is coming out of your local store. The man managing the store now was involved in a law suit at out local lows in which they payed out 1.7 million. After bringing to your attention I was told I was lying to take advantage of his past, but only found out from a friend/ woman in town after she heard about the problems I was having. There are women in this town that won’t even step foot into your store because of him. He has been in my new place of employment bragging about how he got of from lows!!! U don’t care about your people just your intake from the public. The good thing is that I have a lot of support in this town and great friends that watched me go through this for 6 months, and are now telling there friends and family and slowly people in my town are not shopping your store in support to what I felt with with u! Thanks for being yourselves and letting our town see the real greedy corporations u are. That all!


Judith May 4, 2015 at 11:56 am

I requested the ingredients for a small bag (white powder) in the cupcake soap making kit, and they are refusing to tell me. See my response below

Dear Judith,

Thank you for contacting us regarding your ticket number ICC0396292.I apologize for the inconvenience, however, we will not be able to provide the ingredients list for any of our solid products. Was there anything in particular that you wanted to know about the product?

If we may be of further assistance, please feel free to call us at 1-800-642-4235. We appreciate your business!



Thanks for you response. As a consumer I would like to know what I’m using, especially when someone severely allergic to chemicals and such would be the end user. Hence the fact that I’m making my own soap.

I’m a bit confused as to what you mean by solid products. I did not ask what was in the base, since the ingredients are listed on the website.
I did question the contents in the the small bag, that contain a white powder and a caution statement on it. Product labeling laws are very strict and this is the first time a company tells me that they cannot tell what ingredients are in a product that I purchased.

I respectfully request that you escalate this inquiry.


Alyssa April 13, 2015 at 9:51 pm

Crochet class at 6pm at Michaels. Rushed to the gym, through my leg day and got to the store at 5:30, I scarfed down my cold meal, bought my supplies and rushed basically the whole time to get to the register… To uncover the instructor called out. At 5:55…when the class starts at 6, I’m so livid right now. This occurred at Menifee store off Haun Road for the crochet beginner class at 6pm 4/13/15. I’m very upset and hope this instructor gets talked to because that is unacceptable to call out five minutes before class. I understand things happen (apparently she was going to the hospital?) but to call five minutes before the class, was unprofessional. I’ll be learning crochet and knitting off YouTube now, and will recommend all my friends do the same.


Rosie March 26, 2015 at 1:20 pm

My daughter is an employee at the Legacy Place location in Palm Beach Gardens, Fla. Let me tell you I want to go over there and give that manager “Mike” a piece of my NY attitude. He is an A**HOLE!! Gives my daughter a hard time about not getting enough customer emails and cuts her hours down to almost nothing(3 hours a week) because of it. That is what he actually told her. She is a hard worker and a good person. She never has a regular schedule and he expects her to be at his beck and call, what the hell is she an on call doctor??? Now mind you she has come in on the fly whenever they needed her and has stayed late whenever needed to cover and this JERK is giving her a hard time!!!! What is she supposed to do if customers don’t want to give out their emails…twist their arm????? I never give out my email and most people I know don’t!!!! IS THIS NORMAL PROCEDURE FOR MICHAELS TO HARRASS YOUR EMPLOYEES WHEN CUSTOMERS DON’T GIVE OUT THEIR EMAILS?? Ridiculous!!!


Jane doe April 12, 2015 at 11:35 pm

The store I work at is similar in regards to emails. I have been told that I have a “bad attitude” after I became stressed out and broke down in the break room. I have been told that if I feel bad in any way about the way things are, it is my fault. I have been given five days to change my attitude or quit.


Anonymous May 13, 2015 at 7:17 pm

I had that problem as a cashier, too. It was frustrating, because I asked every single consecutive customer that came in and bought something if they wanted to give me their e-mail. If they don’t want to give it then they don’t, and that’s their choice with their personal information. It’s irritating and unfair when, because of this, I got written up or reprimanded.


Nancy March 17, 2015 at 5:00 pm

Yesterday afternoon I was at the located in Homestead, Florida with my niece. My niece happens to have tattoos, while I was approaching the register to check out I overheard the cashier ” Brianna” and what I came to find out was the store front supervisor “Kim” speaking negatively amongst themselves about my niece, of course they did not know she was with me. I told them that the person they were speaking about happen to be my niece and that I found their behavior to be very disgusting and disappointing. In the past, people with tattoos were thought to be criminals, this is not my nieces case. I also understand that we are all entitled to our opinions, but when in a working environment we must know how to conduct ourselves. You see my niece happens to be a young lady with an education, but your employees lack of professionalism and could not see pass this. Tattoos are a form of self-expression, people dealing with the public cannot discriminate against a person for having tattoos. This is a violation of the Civil Rights Act and is considered illegal.

I pray that you govern yourselves accordingly and that the employees be held accountable for their behavior.

I look forward to hearing from Michaels very soon regarding this urgent matter.


Abby March 10, 2015 at 4:58 pm

Everytime I go to the Livonia, MI store the same employees are out front smoking. The city has a law about so many feet from the building and smoking. It does not give a good reflection of Michaels and you walk through a haze to get into the store. I work in the same strip mall and our employer will not let us sit out front and smoke. I hope their will be a change of the smoke lounge.


Melanie January 30, 2015 at 6:17 pm

I have a major complaint about contracting for Michael’s and not being able to submit invoice for payment. I am a WMI at one of your stores. As of November, I was informed that I would no longer be a Michael’s employee. I filled out my paperwork promptly to become a contractor. It was submitted in December by my store manager. We took all necessary steps. Michael’s corporate has not done their part in getting Wilton Instructors a Coupa username so that we can submit invoices. I am one of the many Wilton Instructors waiting daily to get the username so I can submit my invoice and get paid. It’s been a month now. Time to get this done before I find out my rights.


Angela Varga January 30, 2015 at 2:15 pm

I’d like to offer some suggestions for the floral department at the St. Augustine location.

I have frequented your retail destination over the years, and more frequently since the Holiday Season. I see you have a feature area for a floral designer, with posted hours, however, I have never see the artist at work.

If the designer was actively creating in that prime retail space during store hours it would boost sales of floral elements and arrangement by providing inspiration through dynamic interaction with your customers.

Some portion of the Floral Designer’s day could be devoted to a class, like the “painting with a Twist” model where the customer recreates a set design by purchasing the necessary supplies, adding a small fee for the class, and be guided by the instructor to produce a successful arrangement.

The Designer’s space would benefit from having a greenhouse aesthetic. With only a few alterations using white bead board paneling, and adding thin counter space for customers to lean in to be encouraged by the Designer to “try it at home”. This more prominent architectural treatment will offer a destination or “shop within a shop” effect. In it’s current state it looks dark, viney and empty.

As for the arrangements, they appear to not waiver from corporate direction, which is a great place to start as the creative team at HQ is very well informed of trends as well as available stock. However, North Floridians will be delighted to find touch of regional flair using floral picks of local birds, butterflies, and tropical accents.

I say these things because I enjoyed a career with a global brand offering gifts and decorative accessories whose customer base is exceedingly similar to yours.

I would like to be your Floral Designer and implement these improvements.

Unfortunately, I was not offered an interview for your open position as Floral Designer because the position was filled a full 4 weeks before I found the opening advertised on Indeed.

If it becomes available again, please contact me.

Best regards,

Angela Varga


Designer 1041 August 17, 2017 at 4:57 pm

don’t bother…company has dumped ALL the Designers!

Floral Designer store 1041


Linda Reasons January 7, 2015 at 5:13 pm

I have a major complaint about your product packaging. I received an xmas gift from my niece that she purchased at Michaels. When I opened the gift I was about to take the gift out of the box but I looked down into the box instead. What to my horror did I find but a 3 inch rusted razor blade!! If I would have stuck my hand in the box I would have sliced all my fingers and had to gone to the hospital for a shot!! My niece called the manager of the store and he apologized and told her to bring in the box with the blade and he would give her a new one plus a gift certificate. She did so and she got a $25.00 gift certificate. ARE YOU KIDDING ME … $25.00! What is wrong with your organization. I could have been badly hurt and it is only worth $25.00. I would have thought $100.00 would have been appropriate. When my niece complained they offered her another $20.00 but she would have to sign a disclaimer. They never even offered me anything … my niece was trying to get them to give me something but they also told her I would have to sign a disclaimer. I cannot believe for such a huge corporation you have such terrible customer service. I have taken pictures of the blade plus how is was when I opened the box. I wish there were some way I could send you these pictures. If there is, please let me know. I would appreciate any comments you may have and what Michael’s is going to do about this horrendous situation. Thank you.


Maurice January 8, 2015 at 9:33 pm

lol your complaining. Over a 25.00 gift card because
It wasn’t 100.00??? Your obviously money hungry . It’s customers likeyou who are insanely ridiculous . If it was such a tremendous issue then you should of called corporate or talked to a district manager . The fact your complaint is based on money makes you a money hungry savage . How about you base your worries on your child . Not money .


Rachel March 1, 2015 at 2:13 am

I agree with Maurice! I think that was a good compensation for what was done. If you still feel like the issue still needs to be addressed contact corporate or the district manager.


Anonymous May 13, 2015 at 7:21 pm

While I agree that a rusty razor blade is unacceptable, this should have been taken up with the store manager or the district manager, and you sure as hell aren’t entitled to $100 in compensation. Don’t be so self-entitled, that may be why you frequently receive terrible customer service.


Mary Greene May 13, 2015 at 2:48 pm

Lol! I totally agree with Maurice, The manager was clearly was very understanding… guess what Missy, you didn’t get cut, so stop your drama!


Caryl November 11, 2015 at 11:47 am

There was no harm done to you. Take the $25 gift card and donate it to the needy and count your blessings that you were not hurt and stop looking for a hand out. Nothing happened to you!!!!!!!!!!!!!!!!!!!!!!!! Michaels handled this more than fairly


John Doe January 5, 2015 at 1:06 pm

the store manager at 9541 on forest ave, staten island ny, needs to be FIRED immediately, she is rude, all she does is yell at the employees for her impossible to meet expectations and she treats her employees like XXXXX i’ve heard her threaten them numerous times and i know that she doesn’t even pay them the amount they are suppose to be paid.


John October 6, 2015 at 7:31 am

I was an ASM for michaels and was terminated for favoritism. ALLEGED favoritism. I’m sure the real reason is I was in 3rd percentile of the pay scale and there are eager college grads willing to work for base.44,000. they just saved 20,000 a yr. Talk about payroll control..


Jasmine December 27, 2014 at 1:32 am

Last week I visited a Michael’s store on Northeast Glenn Widing Drive in Portland Oregon and I had the worst experience of all time. At the checkout the woman named Crystal was unbelievable rude to me. They left a sign off saying the canvas’ were 60% off and when I mentioned it to her at checkout she argued with me. She gave me a huge attitude and insisted I was wrong. Then today I go in to return something and Steven said he could not because it had already been opened, which I understand if you guys can not resale it, but what I bought did not turn on anyway it was supposed to I bought spray paint and it was a completely different color then what it said it would be. Steven was also very rude and in an insulting type of way asked me if I ever worked in retail. Which I have and so I know that it is the main priority to make the customer happy and if there is a problem to fix it. After I asked to speak with a manager, the assistant, and she again did nothing for me. I do not understand why Michael’s as a company would have employees that have no control over fixing an issue within their store. I have never been so disrespected by people who work in costumer service. I think it is ridiculous that as a company you guys are allowing such rude people to represent your store. Because of this experience I will no longer visit Michael’s and I will be telling all of my acquaintances about my experience with Michael’s.


Janet December 22, 2014 at 12:08 pm

I was very dissapointed in the the Michael’s Stores this year. I went to the Hanover, MA store looking for Chanukah merchandise and was told that they never received any this year. REALLY??? There happens to be a large Jewish population on the South Shore with a large reform synagogue in Hingham (the next town over). Too bad the buyers didn’t consider this when placing their Holiday merchandise orders. I doubt I will shop in Michael’s again.


saulgoodman April 9, 2015 at 11:59 pm

better yet…. continuously request that framers reply to mandatory e-mails about how great there day is going with continuous Christian themes…. with no regards to employees that are not Christian. if I wanted to work at hobby lobby I would have applied across the street!


Nicole December 22, 2014 at 11:47 am

I was recently in a store to exchange a yarn color for a different color. Same brand, same price just a different color.
I was also purchasing additional items that day and wanted to do it all in one transaction. I was informed by the manager of the store that this could not be done, as Michaels does not allow exchanges. They will only do returns or purchases. I don’t know if this is indeed the Michaels policy or if the store manager really doesn’t understand the policies of the store she manages. Very inconvenient as this became 3 transactions on my credit card.


A February 3, 2015 at 6:50 pm

Yes that is the policy.


Mr. D April 2, 2015 at 11:15 pm

You should have indeed been able to perform an “exchange” and purchase all in one transaction. There’s a way to do it, but you need the valid receipt for the yarn you were wanting to swap out. Without a receipt, it can get hairy.


lynneaco May 12, 2015 at 3:08 pm

Yes as long as you have a valid receipt it can be done in one transaction, yarn would be returned and the new yarn purchased since the item numbers are different. Should be at same price. Store is restocked according to what is sold. An exchange is considered to be exact same item, say due to damage. Without receipt it has to be done separately.


Myra December 21, 2014 at 1:30 pm

I was shopping at the Michael’s on Katella Ave. in Orange, CA on Sunday, Dec. 21. I occasionally have stomach issues and will need to use a restroom fairly quickly. At about 9:15 a.m. I went to use the women’s bathroom only to find the door has a keypad and locked. The bathroom is located at the back of the store. I could not find an employee close by so I had to go up to the front checkout area and was told that there is no code and paged someone to unlock the door. I went back to the restroom and a clerk appeared. When I questioned the clerk about how non-customer friendly this is, I was told it was due to “merchandise loss prevention.” Once I entered the bathroom is was filthy – numerous toilet seat covers strewn on the floor, as well as paper towels and tissue. The clincher was there was no toilet tissue in either of the two stalls. I then had to find another clerk. I had him page the manager. The manager, Jeremy, checked the stock in the back and he said “we have no tissue.” I was astounded and needing a bathroom. I had him check the men’s room – no tissue there, as well. His comment – “guess I’ll need to go buy some.” This is the most unacceptable customer service a store can provide! The nonchalant attitude of Jeremy – his disregard, as manager, for customers needing access to their restroom – for someone to have to find an employee to open the door, one that is littered and with no toilet tissue? Neither Petco nor Wendy’s next door were opened and I was lucky to be able to make it home. It could have been a very humiliating embarrassment for me and one that Michael’s would have regretted. Just be forewarned, if you go to that store, bring your own tissue and a broom to clean up their mess.


No January 20, 2015 at 4:57 pm



saulgoodman April 10, 2015 at 12:02 am

maybe take a dump before you leave the house if you know you have “stomach issues”….


lynneaco May 12, 2015 at 3:15 pm

@ saulgoodman that is just a really stupid thing to say. That Restroom is supposed to be cleaned and restocked every evening. If they are running out of paper that should be addressed before an issue like this comes up.


Colleen Finley October 16, 2017 at 2:16 pm

I work at Michael’s. Here, we let everyone use our restrooms. We have to drop what we are doing, escort, and unlock the door, on average, 5 times an hour. We have to use the same restrooms, which often are heavily disrespected. Two employees required – one for the men, one for ladies. Great for customers, not for us!! I used to think pay toilets were all wrong, but I don’t anymore. I would happily hand someone a dime to use the restroom.
I’m not at all surprised that the area most often hit by thieves, is right next to the restrooms. My purse gets looked through every time I end my shift – no requirements on bags, purses, backpacks going into restrooms.


Susan December 19, 2014 at 7:48 am

Your manager of the Beach Blvd store in Jacksonville, Fla. Needs to either learn how to talk to her employees and customers or find a job where she don’t have to deal with the public. Me and my husband have been in there on many occasions and witnessed her being hateful to either a customer or an employee. We have decided to shop elsewhere.


Frankie December 16, 2014 at 8:34 pm

Your Michael’s Store, located at 2200 Hamilton Place Blvd., Chattanooga, Tn lacks a lot to be desired. I cannot believe the manager of this store cannot have enough people to work the registers, has no paper to wrap fragile items in nor any bags to put your purchases in. This has been going on for three months. People are lined to the back of the store with only one cashier. Your manager either does not know how to run a register or refuses to do so on these busiest days of the year. One thing for sure is she is not a good fit for Michael’s nor any other arts and crafts store. Michael’s is losing a lot of business to Hobby Lobby due to the above reasons. The cashier is always apologetic due to the lack of resources in order to properly do their job and TRY to satisfy customers. Every time I have been in Michael’s a cashier is being grouched out by a dissatisfied customer and it is not the cashier’s fault. Why does upper management at the corporate office continue to tolerate this behavior out of a store manager? I suppose I have learned my lesson. IF I ever go back to Michael’s I will carry my own wrapping paper and bags to put my items into. I sincerely hope this gets straightened out before Valentines Day.
Thank You


Brenda December 16, 2014 at 1:34 pm

Not sure this is a complaint … I live in Key West and the only local craft source is Ben Franklin, which is a corporate store, over priced and continuously out of stock. Wondering if corporate ever considering moving somewhere on the Keys and being visible to us who have to order online and wait for it to get here. Want to go and see what’s available, see what’s new and in most cases, this store has minimal to nothing in stock. Their response when asked when they may get another shipment is … ‘we are expecting a truck any day now’ for like months at a time. I think there are other crafters who would love to see a presence closer to home here. I’m just used to walking into a Michaels and having everything I want right there and not having to wait. WAAAAAH!

I sent Ben Franklin a message. Wonder if I will hear back.


cydney December 10, 2014 at 3:28 pm

Your Bountiful Utah store needs a new manager. George is HORRIBLE to his staff and to the customers and to store property and reputation. He forgets to schedule someone for some shifts on the registers and then XXXXXXes when the person scheduled to leave won’t stay and cover the next shift—the one he forgot to schedule someone for. His bathrooms are FILTHY. No toilet paper, no paper towels dirty and stinky. He yells at his staff over the microphones the staff wears and customers have heard it. You just don’t call your staff “stupid idiot get some glasses.” SOOOOOOO many customers complained about him and he has had a lot of his staff quit. Gee, I wonder why.


Araceli December 8, 2014 at 1:41 pm

I have been shopping at Michaels for most of my
Craft projects. I will NO LONGER be shopping here!! On Saturday 12/6/14 in the evening I proceeded to pay all the items I had in my cart were all on Sale. When the cashier began scanning the items they showed as regular price. I brought it to her attention & she said let me ask the manager. Which she did & the manager at that moment named HEATHER yelled loud and rudely tell her that’s the sale price!! Wrong… If an item is regular price $12.99 at 50% off it should be $6.49 the cashier apologized for managers rude response. I ask HEATHER the manager if she could please come with me to check the prices maybe I was wrong. She huffing & puffing as she passed by me and called me the b…. word!
As a manager of any place you should NOT be rude. Otherwise why are you even working there.
I called to speak to a store manager and he was NO HELP!!! many people saw & heard how rude HEATHER was! I will NOT BE A CUSTOMER OF THIS STORE EVERY AGAIN!!!!


Araceli December 8, 2014 at 1:45 pm

By the way this was at the Michaels at Las Colinas Irving, Tx.


Athena December 6, 2014 at 9:32 pm

First and for most, I do not appreciate the customer service at thee Columbus location ! Earlier I had spoken to a nice woman around 11:21am who said that if I come in with an item I had purchased I could get a 50% off the most expense item on my receipt. I DID NOT GET HER NAME BECAUSE I DIDNT THINK IT WOULD BE A PROBLEM IN THE END. Then I receive a 20% off entire purchase including discount items email which ended for tonight and started calling today 12/06/2014 for two hours since 5:00pm till 7:00pm NO ONE ANSWERS THE PHONE I do not live near your manhattan location but made the effort to go since I wanted the discount applied to my purchase which expires today. I went and tried and to do the discount and the cashier said she needed the items so I asked if a manager can try. When the manager came I explained to her my frustration and if anything can be done since NO ONE PICKS UP THE PHONES she looked at me like I was crazy and said No. We can not do that we need the purchased item in order to do it. I asked her if anything can be done because I’ve been calling just to find out if I need the items and no one picks up the phone to at least tell me yes or no. She said “well don’t you see how busy we are” I TRUELY DID NOT ASK HER WHAT PROBLEMS SHE MAY HAVE GOING NOR DO I CARE WITH AN ATTITUDE LIKE HERS. Also you don’t have ONE person as a manager to be able to pick up the phone ? I looked at her and said so I came ALL the way down here for nothing she shook her head yes and look down and said “yes, unfortunately. Oh you didn’t even purchase it at this store” I didn’t know that even mattered. WHAT MANAGER DOESNT SEEK A POSITIVE ANSWER IN CUSTOMER CARE SERVICE ?!?!! I am a manger myself and I go above and beyond (within company guidelines of course) for my customers Then I ask the cashier to continue with my 50% discount off my most expense item and the manager tells me “oh this location is excluded from that promotion.” So I explained to her upset “now I had called earlier around 11 and someone explained to me all I had to do was bring in the item and receipt and I can have it re rung and discounted.” The manager asked “who did I speak to !” ….REALLY ?!?!!!!! I felt like she just wanted me out of the store and needed a attitude adjustment big time ! I am the nicest person but she pushed me to get someone’s attention corporate wise ! The cashier was nicer then the manager Chris, Kris, or however you spell her man name. I WILL AVOID SHOPPING FROM THIS COMPANY IF NOTHING CAN BE DONE !


Rebecca December 5, 2014 at 12:05 pm

I was treated with such disrespect at your Morgantown, WV, store yesterday that I will hesitate to ever return I waited an inordinate amount of time in the checkout line only to be rushed through and ignored when I asked for an explanation of my receipt The cashier rolled her eyes and yelled for someone else to come over That someone else, instead of walking over to address the issue, yelled so loud that all the customers could hear our exchange. I was very surprised that your employees would behave with such disregard for your customers Their behavior was totally unacceptable and if they worked for me, I would have fired them on the spot


Terre Armstrong November 18, 2014 at 4:58 pm

I want to tell you about an amazing young lady who works for you. The assistant manager at your Springfield Missouri Michael’s Store, not only called (couldn’t reach me), but went out of her way to drive to my residence to return a wallet that had fallen out of my coat pocket in your parking lot as I walked to my car last Saturday night! This was a wonderful gesture and such unbelievable customer service that I just had to write you to gush about her. I think she deserves this note of gratitude and more (maybe a raise?) Please see that she knows I contacted you because that was all she asked for as a reward. Again, I want to thank her, and I want to thank you for employing such great people – I have just become a Michael’s customer for life!


Stephanie November 14, 2014 at 12:06 pm

I would like to let you know that the Bathroom in your Levittown NY is always breaking down and is dirty. The employees and the clients have to run next door to Best Buy to use their facilities. If management is not willing to pay to get the problem fixed you should look into it. The clients who take classes there are unable to use the facilities. This might make them go elsewhere. The bathroom in the Massapequa NY store is better, but needs to be cleaned so it is more presentable. With the amount of money the company draws in, this is one of the most important thing s to address.


Debbie November 13, 2014 at 2:21 pm

As a long time Michaels customer, no more. The last straw happened today at Michael’s in Hillside, Illinois. What rude unknowledgeable sales staff. the girl at the checkout has been rude each and every time I’ve been there. She also took a return, and before telling me I can’t exchange it, gave me my money and told me Id have to buy it back without the 25 per cent off I originally got. I spend hundreds of dollars at this store at a time as I have a little crafty side business. guess you don’t need my money, so I will return all of my last purchased items, totaling over $300. I’m sure there are other craft stores that would be happy to take my money and give me good customer service. And when you ask to speak to a manager, they call another sales person over to act like a manager. unacceptable. Your store can’t make an even exchange? on the same item? Or are your sales people too stupid to figure it out? I say it’s the latter. Well, Michaels, I’ve enjoyed your early years- and then you lost your way. Bye Bye. Please remove my name and email address off of all your lists.


Laura November 7, 2014 at 8:07 pm

To whom it may concern

I visited store # 9543. I have never been to this store and I will never go there again. As a nurse educator with 20 years in the ER, I know customer service and I know crisis.

While this store is small it was dirty, messy, unorganized and my encounter with 2 employees was less than acceptable. I was looking to purchase items from the bead sections. This section was hardly stocked and the section was difficult to navigate through the entire area.

When I finally found what I was looking for I was taking time to study the different tools when someone in management decided to open a check out lane in the prefab isle for the section isle I was in. This was so unacceptable!! While I stood there, people with carts where moving through and I could not move forward or back! I was pinned in from both directions!! This is also a fire hazard waiting to happen!

While I was trying to find what I wanted to buy earlier, Carla was putting items up on shelves and helped me. She has a wonderful personality and caring tone. Even when people she was taking care of were not she kept a simple tome and was just nice. Not a super hero but nice. That is hard to find. She apologized to me and really showed genuine concern. When I got I walked around a little more to let the chaos slow down and went to Carla’s line to check out.

I would like you to recognize Carla as a true, honest value to your company and she should be training others on how to just be nice and polite. In addition, she was happy too.

As for the store, they need better management, house keeping and an inspection from corporate!

Laura La Cagnina, MSN, RN


Linda November 5, 2014 at 7:25 pm

Wow. I was going to post a complaint about all the “sales” around the store and then when you go to check out, they say, “Oh, THAT item isn’t included in the sale.” Even though it’s right there one the rack with everything else supposedly on sale. But after reading some of these other complaints, I think I’ll just boycott Michaels all together. I thought it was just our store here with the rude sales people, but apparently it’s a corporate-wide issue. Hobby Lobby has the same stuff and a much nicer atmosphere. Good-bye, Michaels. I’m sure you and your rude, untrained staff will run yourselves right out of business!


Joan November 8, 2014 at 10:45 pm

I agree! They’re not only rude to their customers, they’re rude to employees! My grandaughter was hired almost on the spot, hardly any interview “because she was so friendly”. She worked two 4-hour shifts working with someone for only one of them. When she showed up for her third shift, she was confronted for “not catching on fast enough”. They never even gave her a chance, nor offered her any other position. They “let her go”. It was done in front of another employee and claimed the other manager was frustrated with her, which was not true. ALL of the other employees had already informed her that the manager who fired her was unpleasant, to say the least, and none of them like her. She proved it to be true!
I won’t be shopping in Michael’s anymore either!!


Wendy Longstreet October 29, 2014 at 3:11 pm

We would like to be added to your Preferred Vendor/Bidding List to manufacture, maintain and install your permanent signs. Please contact me with instructions.



Martianne October 28, 2014 at 12:15 pm

I live in Howell, NJ, yesterday before going to Michaels in howell, I called up and spoke to a woman, I asked if they had Orange lightbulbs for the flameless candles. She said she would call the floor to see if they had them. After being on a hold a short time, she came back and said “yes we have them” I said thank you and hung up. I put my 5 year old son, who has a cold and was home sick, in the car, and ran there, thinking it wouldn’t take long. I got to the store looked around to see if they had them where I didnt’ need to ask someone first, but couldnt’ find them. It then took me over 10 minutes to find someone who worked there. There was one man at the register but he was busy with customers. When I finally found someone, I asked her where I could find the flameless orange light bulbs, she checked one spot and didnt’ see them, so proceeded to call on her head set to ask if they had them in stock, and I said “they do, I just called in” and she said “no sorry we don’t have them” I was livid. I went to the register to that one guy and said “who did I speak to on the phone?” he said everyone answers the phones, so I asked for a manager. The manager came over and said that I did NOT say “ORANGE” I just said “flameless light bulbs” I said, “NOOOO, I know you have those, the orange would only be seasonal that’s why I called and asked” He AGAIN said “NO, you asked for regular light bulbs. First of all, I did NOT speak to him on the phone, second of all, how DARE he tell me what I SAID! I know what I said. if he was a reputable manager what he would’ve said is “The girl misunderstood you, I apologize”. I will not be going in there again. I’ve had enough of the nonsense from that store!


Nancy October 25, 2014 at 1:10 pm

You guys really need to stop moving items around the store. I’m a regular customer and every time I walk in there’s products that have been shifted or are no longer carried. I can never find previous items that I want to purchase. It’s frustrating for the customer. I bet the employees are tired of moving stuff around too. Stop moving items!!


Brooke October 19, 2014 at 6:38 pm

I am currently an employee of Michael’s. I have been working for this company for almost a year now. I started out at a Michaels in Liberty, MO and that Michaels was well run, very organized and just an overall great store. Unfortunately I had to transfer to the Michaels in Lee’s Summit, MO since it was becoming too far of a drive. The Michaels in Lee’s Summit, MO is the WORST Michaels I have ever seen. I have been to many of the stores in this area and the managment at this store is absolutely horrible. They do not listen, they do not do anything for their employees, and they put their own agenda before what should matter the most, CUSTOMER SERVICE!!! They do not put the customer first and they dont EVER help on the registers when we need help but have no one else. They dont care. They do not bring us scu numbers, they take forever to bring us change, they take smoke breaks every hour or less, and if there is a call for them, the person is generally on hold for an average of 10 min or more or we have to just ask them to call back. They dont understand how to manage a retail store and this should be taken care of. I have talked to many customers who do not ever want to shop here anymore due to poor customer service in our store and other reasons as well. I hope this is taken seriously and dealt with.


Lisa Tryba October 17, 2014 at 10:44 pm

I had visited your store at the arena hub complex in wilkes-barre,pa.I have shopped at your store numerous times and never had an ignorant experience like i did on thursday oct.16,2014 I have a busy that is just starting out and had asked one of your employees if i can speak to manager and not only one but two of your employees where very ignorant all I asked was if I can buy bulk merchandise and perhaps get it for a little less then if i was a just a regular customer.And they had told me that they cant do that.Well guess what you have just loss a huge customer that was willing to purchase a significant amount of merchadise.


Mandy Justiss October 7, 2014 at 8:45 pm

I visited Michaels today 10/7/2014 . I have to say I am very disappointed that when I got to the register that the young lady behind the counter would not honor my coupon that I had pulled up on my phone saying that she has to have a bar code …. SEVERAL times before I have pulled up coupons on my phone and they have always honored the coupon code WITH OUT a bar code!!! I am a single mom and need every discount I can get but because the young lady just didn’t want to take the time to apply the code I didn’t receive the discount!!! Mandy Justiss Tuscaloosa Alabama


Sandra October 12, 2014 at 5:00 pm

Yes, I have been a frequent shopper at Michael’s for YEARS, and they have always had extra coupons at the register or made adjustments when I forgot my coupon (and had to return for discount). Now I have noticed that on more than one occasion, they are rude about it. They don’t have coupons at the front, they don’t make adjustments, and now, they don’t honor a phone coupon. Wow, so much for honoring the Crafters of America who have kept Michael’s in business all these YEARS.


Rachel Hofer November 26, 2014 at 2:45 pm

New employees are told not to make exceptions, even though a shift supervisor will turn around and make an exception telling the customer “we’ll do it this time, but next time you need…” Figure out how to pull up the correct coupon, with bar code, and save everyone grief.


julianna Bonfiglio October 6, 2014 at 7:08 am

I need to speak to someone in the Corporate offices. I was unjustly terminated-they say I had a no call no show, It was not true.
I have print outs of Work Brain to show I had requested that date off, not once but twice. When I went to speak to one of the store managers “Jenn” she was very unprofessional and dismissed me and walked away-not even giving me a chance to explain about the work brain sheets. In addition-I had a co-worker Jenny that was taking my shift on the Sat Sept 27th, in question. She walked out and quit the store the day before Friday Sept 26. The Corporate office should go on the show Undercover Boss and see what goes on in this store. I recently witnessed and was a part of the framing manager “Daisy”, directing me, a cashier, to fix the candy rack which I did immediately, she came back 10 min later and said it was not good enough and took her hand and dumped approx 20 candy bars onto the floor. Another supervisor heard the commotion and came and picked it up. I’m sure if you rewind the security tape you could see her actions. In addition this Daisy has been cursing on the store intercom and is loud and rude to customers on the phone and in the store. I would like someone fair to look into this situation. I am very reliable and need to work.
I had also explained one of the last shifts I worked before the 27th in question to yet another manager Heather and she said no problem for me to have that day off. So I really do not understand how I could be terminated for no call no show-when I made every effort to address the situation of the family Bridal shower date on Sept 27th.
Out of frustration, my mom called to try and explain about the work-brain sheets as proof-she was very rude to her and told her I have only worked there a month-little did know I have been there since June 12 (almost 4 months)she doesn’t even know my name she told my mom my name was Julia it is Julianna. My mother told her that she had intimated me by being so rude and not giving me a chance to explain my side.- I have been a reliable and faithful employee for 4 months-even though at the end of August I was in a car accident and my car was flipped. My parents have driven and picked me up every shift-I never called out from the accident. In 4 months I had 2 absences, due to a work brain schedule issue with my school schedule. Please help me- Something bad is going on in that store in Middletown, NY they cant keep employees-the “Management” needs better training in how to speak to their staff to be encouraging-not threatening and intimidating. Please help me-thank you Julianna Bonfiglio


Lynn Nottingham November 13, 2014 at 2:55 pm

Hi. when it comes to this type of arrogance and stupidity on management and store operations you’ve done everything that was applicable to what did they ask for a request and you have issues like this to me I’d be taking them to court with the proof that I have if you have a Labor Relations Board I would file a grievance there because this type of behavior in any company is very piss poor as for me I run into this a lot and the way I deal with them I confront those idiots that are in front of me and I called them out right in front of all those there and then I go in and get a lawyer to subpoena all the tapes then I take all those response able to court and hold them all to account abley. I will be doing this to a store here in B.C. Canada……that I’ve run into. Today.


Rachel Hofer November 26, 2014 at 2:43 pm

Won’t help, pretty much have to deal this way in all their stores. Corporate culture. More employees are better because they know they buy a lot so turnover actually helps sales. Managers have no control, are stressed, pushed, and in my area can’t get employees. Welcome to the new work environment.


WB October 4, 2014 at 10:27 pm

Went in tonight at 7:30 for a custom frame & the woman said she was closing shortly and it would take too long to help me. She had no idea if I knew what I wanted-she turned me away! I dumped my cart & I left the store. Who knew that Michaels didn’t need anymore business!


Just a number September 28, 2014 at 8:10 am

Employee of Michaels and I loved this craft store until I started to work for it! A billion dollar company can’t spare a dime on their employees, because customer satisfaction is all they are worried about.


Roger September 24, 2014 at 10:52 am

WOW! All of these complaints do not surprise me at all. I worked for Michaels for around 5 years. Corporate management was horrible. Store level management was horrible and became worse the more they were mistreated. Michaels does not appreciate it’s employees or customers. Because of a criminal background I couldn’t make management but I was sure as hell used in a similar capacity and could barely scrape a nickel raise outta these people. My department didn’t have a manager; only this felonious lead sales associate who kept sales high, kept shrink low (the thieves avoided the store while I was there), never had a short register, excellent sales, and customers loved my customer service because I made sure they had all they needed for a project. Still couldn’t get that raise. Still couldn’t make management. But I kept working up until Mitt Romney and his gang of corporate thugs purchased this company. Oh yes, management became worse; cut throat if you will. I’m surprised Michaels Employees haven’t unionized (I hate unions) to combat these bums.


Andrea September 21, 2014 at 6:42 pm

My niece and her friend were recently hired at the Gilroy, Ca Michaels. Besides horrible management both she and her friend are under the age of 18 with my niece being 16. I know there are laws about how many hours this age group can work and also how late this age group can work. My niece worked way over the allotted time last week (and the manager knew full well) but she is afraid to say anything because she doesn’t want to lose her job. All the employees in this particular store say the manager and upper management is just awful. Michaels, you are waiting for a lawsuit and my family just might be the one to do just that!


Lisa September 19, 2014 at 1:33 pm

I have two daughters that just started working at Michaels in Champaign. They have been their about a month and some of themanagers and other employees are starting to treat them really bad. Im sad that this is their first job experience and they have both cried at different times. Some of the things they have told me need to stop. Corporate needs to make a visit. Michaelsb is a friendly place. Too bad they aren’t friendly to their new employees.


Lisa September 19, 2014 at 1:46 pm

Just want to add. Neither one really had any training and have been wrote up already. #about to call some upper management


Mary October 8, 2014 at 9:29 pm

Lisa same experience in Florida. Very disappointed. One Manager almost a bully asking to do things corporate would not approve of. They need to teach managers ethics classes.


Laura September 13, 2014 at 11:25 pm

My daughter and her friend work for Michael’s but recently quit giving them 2 weeks notice. They were told that their hours were reflective on how many e-mails they collect from customers. They were also told they would be disciplined and given 2 warnings if they didn’t increase their e-mail intake. Management told them if they got a 3rd warning they would be fired. My daughter has been working 5 years for Michael’s and this was the last straw. The promotions there were never according to seniority and were randomly passed to whomever they felt they wanted to have it instead of posting it where others could apply for the position. Also, she was told by her manager to tell customers that they HAVE to give out their e-mail regardless, which my daughter said she could not comfortably practice such deception in the workplace.


Kevin October 10, 2014 at 11:16 pm

I have twin 21 year old boys that both work at a Michael’s store part time while going to college. They have both got their second warning about collecting E-Mails. I have advised them both to look for new jobs. It is a shame they enjoy the people they work with and working at the store but they are both a stressing out when it comes to the E-Mail collection. I have raised my sons properly and I know that are working hard while on the clock if they get fired I will be going to the store and expressing my concerns.


michael August 28, 2014 at 5:24 pm

My wife went to work for Michaels recently. She applied for a job that when interviewed was informed it was taken and offered another that she listed as next choice but took. The first week she got 15 hours, she told them that a minimum of 15 hours was acceptable. the next week she got 10 hours. The next week she got 8 hours. She tried to talk to the manager and he was never there when she was working and had no email address. She called and was informed she needed to come in during her off time to discuss the time issue. She resigned as these hours were so little it did little good. She did say the people she worked with were helpful and nice to her. What I have heard now from her and another former employee is that the management in many of these stores leaves a lot to be desired. She now has a job she enjoys and is appreciated.


Laura August 22, 2014 at 3:25 pm

As an artist I am always purchasing new canvas, paint, brushes and supplies. In the last four years I’ve spent well over an average of $100.00 every month. One month I replenished my supplies at $580.00!
Your service to me last night was unacceptable. If you don’t have a certain size canvas I need- please offer some solution! I had to ask 20 questions to get information on what, when, how, where,price, discount honored…. Like an interrogation ! Your female employee acted like I was interrogating her also! She could answer the questions so why not offer when she knew what I needed it for and why? I made a living on commissioned sales for years- Geez! What I’m saying is , she wasn’t interested in helping a customer so I went home and ordered online. If she didn’t think I heard her laughing/giggling with another employee around the corner as I left- she was wrong! I also put everything else back on the counter when I left. By the way- Santa Maria Ca. Store!


Michael S August 21, 2014 at 7:14 pm

I have managed stores in the building material field for about 35 years and never heard of the practice that Michael’s uses for there employees. My son who is 25 lost his job earlier this year and was hired by Michael’s for the early morning stocking crew about 28 hours but in this day and age it’ was ok for now. He came down with sciatic Arthritis and still was going in at 3 am not missing anytime and doing the best he can while being in extreme pain, but not good enough for there fine management staff they just cut him to 4 hours, I wasn’t born yesterday that is the oldest trick in the book to make an employee quit and solve the problem of termination and unemployment which my son dose not want he has good work ethics and dose not believe in a hand out just want to work and do the best he can. I think the world should know about companies like Michael’s who do not care about there employees and also have poor Management staffing there stores. I will not disclose which location this is because if the management is so un caring just imagine the retaliation.


J. B. September 23, 2014 at 8:14 pm

There is another store like the one you describe out there I will also leave nameless. It is true , I know from first hand experience of the expectations this company is now placing on its employees. I believe the company needs to re-evaluate the amount of time allotted to do a task Not all tasks times are unreasonable but there are more questionable then not. . I would like to know how ,where and in what conditions they arrive at the numbers they pass on to the stores management . It seems most big box stores have moved to this ” new way” of doing things. they are pushing and pushing employees to crank out 6 to 8 hours of work into 3 or 4 hours they are pushing employees to move faster. Michaels is pushing speed over safety. I’d like to know when the job of a manager dealing with keeping employees on task and time turned into what is now taking place in the work place. Where some computer pops out a time schedule Not sure how they get numbers. The term Slave-Driver has often been used to describe Michaels way of doing things now.


Jeff Messina August 11, 2014 at 4:09 am

Having a HORRIBLE framing experience at the Kenner, LA store. Senior frame designer put together a nice but very expensive layout for a custom frame. We placed the order on Saturday evening, after comparing the measurements with our available wall space, the design was way too big. Sunday morning we called the store to modify the order – and were told the custom order has already been placed and cannot be changed and no refunds or exchanges will be considered. Being Sunday and less than 24 hours after the order was placed I find it hard to believe the wood has already been cut (delivery date 2 weeks) and the order unable to be stopped. Will raise holy hell with store manager, district manager, and corporate office.


Olivia August 4, 2014 at 9:14 pm

I work for the largest retail grocery chains in the Unites States. Sorry it’s not Walmart. I am apart of the re-design team. We normally use Michaels for all of out decorating needs for the 20 stores we have in the Mississippi area. I visited the Michaels store #5031 at 175 Grandview Blvd in Madison, MS… My team and I received a horrible check-out experience. The cashier was horrible, she refused to let me make 2 additional single transactions to utilize my 2 remaining 40% off coupons. So the $7.16 savings that I would have saved, just cause them about $10,000 or more in sales that we spend when decorating our stores. I have instructed all 20 stores in the Mississippi are NOT to utilize Michaels anymore. We will now give AL of our business to Hobby Lobby. It’s sad, out of the 25 years we’ve been doing business with Michaels, it comes to an end due to poor customer service. I contacted the manager and all she could say is I’m sorry for the cashier’s behavior. She didn’t retry to retain our business.


Connie Wittler July 26, 2014 at 6:02 pm

My friends and I shop frequently at the Issaquah, WA store. We are involved in multiple projects and purchase most of our supplies from this store. We do have a major complaint that may not seem important to corporate but it is to your customers. Within a few minutes of being in the store we are breaking into a sweat and not due to hot flashes! This store is miserably hot and stuffy to the point that we get exactly what we are shopping for and then leave even though we’d like to look around. I’m sure this is a cost saver for you but in the long run you would have more comfortable, happier customers who would do more shopping. This has been the problem in winter and summer so not a new problem.
Thank you for hearing me out,


Lisa White July 19, 2014 at 9:57 pm

To CEO, and all management ;

I was in your store today at the Chicago Ridge location. The time was about 12:15 p.m. I was browsing in the store, when I noticed a store associate following me throughout the store. I noticed this person only followed me and other African Americans. This is completely unacceptable. I should not have to feel like a criminal while visiting your store. I have been a loyal customer for over 15 years and I should not have to be subjected to racial profiling.


Josh the extremely mad customer July 19, 2014 at 7:24 pm

I know that my complaint will most likely not be heard, but hey, let me give it a shot. i am a 14 year-old with an average in school of 97.8%, and i wanted to take a class for baking. I rode my bike down three hills in the rain all the way to my local michaels craft store. The employee’s are extremely nice and treated me like I was an adult and mature person (in which i would say that I am!) When i told them that i wanted to sign up for the “Buttercream skills,” they told me that there wasn’t any class associated with this. I pulled out my official calender that showed the “Buttercream skills,” class was on the exact same date and time that i wanted to take it (the date i went down is the date up above, and the time of the class was 1:00pm-4:00pm) they said that tjis is peculiar and about 5 minutes later they ( his name was Darrel) told me, and I quote, “Oh here it is, that’s why!!! The reason you cannot take tis class today is not enough people signed up for this one, sorry for the miscommunication!”… when he told me this I started to feel infuriation run through my veins. I said “Thank you for trying to help me, and sorry for taking up your time.” i walked out of the store and rode my bike back up the three hills in the rain and after an hour later I’m typing this with the agitation still in my veins so my complaint to you, the people of Michael’s Inc., is just because not enough people sign up for a class… don’t make them leave because there wasn’t enough people on the list. Like i said earlier the sexest pigs who lead this company probably won’t read this and take notice to my enragement. spread the word others who had something like this happen to them, SPREAD THE DAMN WORD!!!!!!!!!!!!!!!!!!!!!!!!!


Sharon McPherson July 17, 2014 at 1:22 pm

Your policy of not allowing a purchase to be exchanged in less than ten days, when purchased with a check, has lost me totally as a customer. I understand no cash refund, but when you are working on something, and need to exchange one item for another, with a receipt is totally unacceptable. Even though your store, in Fresno, had what I needed, plus more merchandise, I left it and went to Joann’s, to buy it. Now I understand why we wait so long in their lines. Customer service.


Rachel Hofer November 26, 2014 at 2:38 pm

Checks take longer to clear and be returned. Blame all the people passing fraudulent and insufficient funds checks. Time to get with it and get a debit card. You wait so long because of all the returns and those check writing people.


l.donato14@gmail.com July 7, 2014 at 3:17 am

I have tried unsuccessfully to opt out of receiving week ad. Co respondents
From you. I have even stopped in the store and have spoken to a member
Of management. I do not want to receive any form of advertisements from you
In the future Please take me off of any of your mailing lists thank you for your consideration


l.donato July 7, 2014 at 3:12 am

I have tried unsuccessfully to opt out of receiving week ad. Co respondents
From you. I have even stopped in the store and have spoken to a member
Of management. I do not want to receive any form of advertisements from you
In the future Please take me off of any of your mailing lists thank you


Barb Gillig July 1, 2014 at 6:34 am

I was in store #9182 for a very unusual cross for my brothers funeral, my mom and went into your floral area and ran into one of your associates by the name of Daniel. We could tell he was very busy but when he saw us he asked if we needed help. Well I Saw this beautiful cross sitting on an easel and asked, do you carry celtic cross’s. I told him what we were needing it for my brothers funeral…he dropped what he was doing and immediately attended to our needs.He gave us idea’s how we can make this cross on display into a celtic cross. Daniel spent sometime with us with great patients. He took a grape vine held it behind the cross so we could get an idea how we could put it togrther and make it look like what we were needing. As we discussed how to assemble it Daniel said.”Here let me put this togeter for you…It was purfect.
I work for one of the largest retail companies in the world and if I could I would take this man on our team. Daniel made a difficult time much easier for my mother and I…Keep up the good work Daniel and thank you so much for your dedication to your customers. God bless


Virginia Hamlin June 26, 2014 at 12:50 pm

I would like to say thank you for having such a store for all my craft needs.
Your Michael’s Store at 808 Columbus Ave, NY. Is the best! I live in Brooklyn, NY and would so love to have a Michael’s Store in Brooklyn, NY. I do hope you’ll consider my

Virginia Hamlin


Micky Geier June 24, 2014 at 2:43 pm

Went to Michaels store 5053. Terrible experience. I bought flowers to make graduation gift. The sale signs were clealy on the bins where I picked the flowers.70% off. The cashier said they were not the ones on sale. We brought up the sign. I also purchased an Ashland pitcher at 40%off. She said it was not on sale. The manager was called and said not her fault if others moved flowers. I felt like we were accused of lying. The four of us told the manager she had lost us as customers. Didn’ t seem to bother her. Unfortunately she represents you and not a good representative. Will not return to this store ever and maybe not Michaels at all.


Keith Terceira June 12, 2014 at 1:28 pm

We had a shipment of candles sent nearly 100 bucks worth and they arrived in a box to large for the order, poorly wrapped or not packaged at all.So they arrived broken with a glass of glass shards. We refused shipment on 5th of month and were told credit would be applied that day. 3-5 business days was the time frame we were informed it would take banks. On 12th money still not credited. Then we were informed that it would happen that day and again take 3-5 business days. We were given every excuse under the sun and 2 supervisors threw sales agent under the bus instead of taking responsibility for Michaels’ poorly training staff. Not good customer relations or service.


K Gibbs May 28, 2014 at 8:47 pm

I am a long time customer at Michael’s and often have the manager order a large quantity of a single item for me. Since the website was launched, the new policy prohibits the stores from ordering items for customers and instead asks them to do it online. Well, the website stinks…it doesn’t have very many items to choose from and still, after several weeks, does not have the item I need to order. This policy needs to be reconsidered, until the website has most of the items carried in a Michael’s store. Otherwise, I will take my business elsewhere.


cynthia swank May 28, 2014 at 3:03 am

I’m am disappointed that there is no southwest or native American deco in floral pottery floral,


cynthia swank May 28, 2014 at 3:01 am

Im a customer of over 30 years And shopped at your
357 S Mountain Ave
UPLAND, CA 91786-7032
Phone: (909) 291-8273
I couldn’t believe how dirty the store was stained floors trash on floors that looked like it was swept in corners and lefted there, This is unacceptable especially when a new Hobby Lobby was across street.
I will not be shopping at this store, It was under supplied bare shelves.
So dissapointed


renee parker May 22, 2014 at 9:22 am

i frequent all the michaels stores and i recently purchased all of the colors of lion brand imagine

i was disappointed in it because no matter what i did knit or crochet it came out looking like a rag. i would like some compensation for this

also ialso purchased loops and threds bubbles and cant find any instructions as to how to use this, no one in any of the stores knows about this yarn


Rachel Hofer November 26, 2014 at 2:35 pm

Try to find a local yarn store. My experience is they offer classes, sometimes have knitting groups, and the quality of the yarn if ever so much better. Buy cheap, looks cheap. Acrylics also hurt your fingers; wools add lanolin! Feel so much nicer.


kiala May 21, 2014 at 10:57 am

acmoore is better…in my opinion


Amy Ballard May 14, 2014 at 6:40 pm

Today I was at your store at 7836 Rea Road, Charlotte, NC 28277. I was looking for some binder rings and had spent almost a half hour looking all of the store and couldn’t find them.
I then went to the checkout counter to see if someone could help me. She said she couldn’t help me because she was the only one on the floor. She called to the manager in the back and the manager told her to tell me to keep looking in two areas. I asked her if the manager could come out and help me and she said NO. I continued to look and couldn’t find them. I went back to her and asked her to get the manager again. After several minutes the manager, Martha finally showed up like I was a problem child and wasting her time. REALLY, I would think that she would show some customer service and help me. NOT VERY HAPPY and will not be shopping at this location in the near future. You have a very serious problem.


Rachel Hofer November 26, 2014 at 2:33 pm

Your one binder was less than the cost of getting more employees. Only care about the bottom line, even if it hurts them long term.


carol holmes May 13, 2014 at 4:26 pm

Hi I just want to say I attend the jewelry classes at michaels fresh meadows and lisa is our teacher. She is very knowledgeable and helpful.always willing to go the extra mile so to speak.so you understand how to do the beads and what tools to use she is great each class is awesome!!! Keep her she is a jewel that is precious!! Thanks for having these classes Michael’s .. need your feed back


Marie Ferraro May 8, 2014 at 6:15 pm

I just returned from an jewelry beading class at Michael’s in Vero Beach and must compliment Store Mgr Ed and Alyssa on their great customer service. They listened to my concerns regarding appropriate classes for the Vero Beach Store. Also my instructor, Gail Lopez (who not only teaches beading but also knitting and crocheting( is an absolute professional. With her many years of experience in both producing quality products but also in teaching the crafts she is an exciting and excellent teacher. As a loyal customer of Michael’s I have been very concerned about the directions in which it is going. I certainly hope Michael’s Corporate Office keeps the customer in mind. As I understand that “selling Product” is your main goal, I feel customer loyalty is just as important. Give us what we need.


Marie Ferraro May 8, 2014 at 11:07 am

I am a long-time customer and student at Michael’s in Vero Beach. Lately I noticed some significant changes in the classes being offered. In the past I have taken knitting, crocheting and beading. The attempt to go to project-based classes is truly not answering customers needs. In Vero NO ONE has signed up for these classes in the past 6 months. Really-a wool hat, mittens and scarves in 85 degree weather. Making 4 items in a beading class when NO ONE even knows what a crimp-bead is!! Please consider localizing the classes. Teach some basics, allow the stores to advertise and promote to their specific clientele. I may have to drive an hour and half to Hobby Lobby in order to have my needs met. I AM NOT ALONE. My class-mates are frustrated also. I am very loyal so please hear me and reconsider your approach


Rachel Hofer November 26, 2014 at 2:31 pm

This is hilarious! Big box stores, none of them, care about regional differences. This is one of the best. Bottom line, cover what sells most nationally. That’s why you show patronize small, independent merchants while there are still a few left.


Patty Guilmette May 1, 2014 at 7:23 pm

Today is May 1, 2014. I am an employee at store #9540 and a member of the store replenishment team. I was watching TV and saw a commercial for A.C. Moore. (aisles of yarn, check out our art department, lots of crafts) Hobby Lobby, (another competitor) has an advertisement every week in the paper. Michaels need to have community outreach to connect with the public. Customers look for religious items and customers believe in something. 1st communion is coming up soon. Easter is finished, Advent calendars, candles & wreaths. Customers also ask for more of a number selection. There is a wide selection of letters, but very little of numbers. ex. wooden, stencils, stickers, foam. Customers also ask for a flyer and a store map. Customers ask if Michaels will have a tent sale. If so there can be a face painting demo, origami demo, kinetic sand demo and washable markers demo. Michaels has possibilities with connecting to the community and competitors do not do that. Be the first! Just something needs to boost employee morale in my opinion. Michaels should be fun. Michaels cares!


Claire Forestell April 20, 2014 at 2:54 pm

I was recently in your store in Guelph, ON, Canada – which I frequent often. I was extremely disappointed to see products from Ringling Bros. Circus. I cannot believe Michael’s thinks it is appropriate to support such a terrible, disgusting company that tortures animals every day. I don’t know if I’m going to be able to shop at Michael’s anymore because I am really upset about this. I know a lot of people may not know how horrible circuses are to animals and what these poor things go through to be “trained” to do tricks. For example: slamming baby elephants to the ground, gouging them with steel-tipped bullhooks, and shocking them with electric prods.
I urge you to reconsider carrying this products in your store. Please put the welfare of animals before making money. It is so important.
Thank you,
To find out more: ringlingbeatsanimals.com


jaime santamaria April 12, 2014 at 9:39 pm

the basswood section is a real mess. no body take care….. in any of your store.


Karen Davies February 14, 2014 at 10:11 am

Recently you had a coupon offer 40% off ( frames, shadow boxes etc.) plus an additional 15% off – bonus coupon. Feb 7th -13th . It showed Reg. 24.99-99.99 now 14.99-59.99 +15% off coupon. 12.74-50.99. When I read this ad I understand it to be : buy 1 item receive 40% off PLUS we will give you an additional 15% off that item. Even though there is a fine print message that states no combining offers.
Is this what this offer means?
I would really appreciate an answer on this question, please and thank you.
The supervisor that spoke to me when I went back to the store and asked this question was extremely rude to me, raising his voice, pointing to the coupon siting no combining coupon. I see this ad and do not understand the bonus —if it is not usable?
If the coupon ad only is for 40% why add the 15% off bonus coupon with the ad?
If this is how a store supervisor/manager is going to treat me the paying customer I will have to NOT shop at Michaels anymore —- sad isn’t it.
The supervisor was at the Prince of Wales store in Regina Saskatchewan Canada
Thank you for your time in this matter.
Sincerely, Karen Davies.


Paulene Flynn January 27, 2014 at 11:30 am

I just got news that you have an employee that is working as a Field Auditor for your company out of Dallas. Her name is Steffanie Stout. Steffanie worked at my store, Bed Bath and Beyond and was let go after we discovered that she had falsified cashier numbers at the POS registers to obtain cash that she would then pocket. Steffanie also stole a deposit bag from cash out. Her theft of cash went on for many months and we could not calculate a total loss but it was in the thousands. I just wanted to give you the heads up to a thief in your audit department.

Paulene Flynn


Jackie March 4, 2014 at 11:39 pm

You could be in a lot of trouble for writing this info. If the company did not report the theft, you as a representative of the company’s have no right posting information about an ex employee. That is a big violation and I hope you are not representing the company.
You should no better or Bed bath and beyond does not educate you in HR matter. According to the law, unless you have reported the theft so it can show up when they do a background check, all you can do is provide date, salary and state if you will or will not hire.
Big no no


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