MetLife Corporate Office - Corporate Offices & Headquarters

MetLife Corporate Office

How would you rate your experience with MetLife ?

[Total: 2    Average: 1/5]

MetLife Corporate Office Address

MetLife, Inc.
200 Park Ave
New York, New York 10166

Contact MetLife

Phone Number: (212) 578-9500
Fax Number: (212) 578-3320
Website: https://www.metlife.com
Email: Email MetLife

Executives

CEO: Steven A. Kandarian
CFO: John C. R. Hele
COO: William J. Wheeler

MetLife History

The Metropolitan Life Insurance Company or MetLife for short began in 1863 as the National Union Life and Limb Insurance Company.

In 1868, the company name was changed to Metropolitan Life Insurance Company and the company began to focus on life insurance.

By 1909, MetLife was the largest life insurer in the US.

By 1930, the company insured 20% of the US and Canadian populations.

In 1998, the company changed from a customer owned corporation to a publicly owned one.  This was followed by an IPO in 2000.

In 2005, the company acquired Travelers Life & Annuity.

In 2010, the company purchased American Life Insurance Company (Alico) from AIG.

Today, MetLife is one of the largest providers of insurance, annuities and employee benefit programs in the world.  The company currently serves 90 million customers in 60 countries.

 

{ 29 comments… read them below or add one }

DCB September 19, 2017 at 2:13 pm

like most pay out all your adult life for coverage but when it comes time for Metlife to deliver they try and cheat you. having dental work done (implant) and they won’t pay. they suggested i get dentures which they would cover.

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Brenda B September 14, 2017 at 4:26 pm

I have been dealing with METLIFE employees for my life insurance for 11 months now and still no sight of the $35,000 I am Beneficiary to. My friend died and left me this money and it was certified by FEGLI/OPM and as they told me it was sent to METLIFE. But I have written numerous letter, emails, phone calls and all they do is say I don’t get the money. They laugh and have very bad attitudes. They have no compassion at all. I finally hung up on Marissa. And told her I will contact my lawyer and Channel 3 News on your Side. I have been told by a Judge and Lawyer METLIFE does not like to pay out benefits or life insurance. So in the meantime they are collecting interest. But after so long don’t they have to give it back to the State then goes back in to the Estate? As I am also the Executor of the Estate which I had paid $360.00 to file the forms and all there is is the Life Insurance to me. It’s been sitting in the account for almost a year. Don’t ever get any Insurance from METLIFE! They are the rudest people I’ve ever death with.

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Tricia Dawkins September 5, 2017 at 12:26 pm

I’ve been in hospital twice.Metlife still haven’t respond are giving me an answer.This been going on since July 2017.All you hear when you call is ,ten days to review.Then when ten days is up.We need more doctor records.But they don’t wait on there payment.Dropping my insurance with Metlife.Never in my life

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OmG!! That STILL doesn't work? I'm talking 1998!! DOO-DOO, DOO-DOO, DOO-DOO... August 15, 2017 at 2:38 pm

Hahaha. Unbelievable!!

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Gil Borrero July 24, 2017 at 9:21 am

Why is your 800-386-6420 number not working?

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kenneth Roberts March 28, 2017 at 9:48 pm

Met life has increased by insurance rates for the last 4 years. No tickets, accidents or account negativity . I received my 6 month statement, with increase, and a statement about my unfavorable cost of insurance for form MPC 1170-000-0816. I want to talk to a VP or equal mgr position to discuss a insurer of 25 plus years and very unhappy with these increase rates.
Further, we’re (Met life)contacting you(me) due to information that appears in credit report. Problem with number of newly opened accounts etc”. Well I sold a house last aug in 21 days, moved to apart, bought a new home each requiring a open credit ( my credit normally is frozen) Kenneth Roberts Phd

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JIm Williamson March 11, 2017 at 10:22 pm

My mother passed away 9 weeks ago. She had three accounts with MetLife. Annuity, Stock and Long Term care insurance. On the Annuity there are clear instructions on beneficiaries and as the executor I’m trying to wrap up the settlements and payouts for the annuity. I’ve literally been asked to fill out the same paperwork three times. It’s like you are talking into a black hole. Every time I resend in the paperwork I get more forms to fill out. Sh*t is going to hit the fan when they open Monday morning. Makes me sick to think of how much money my family has given to them over the years and we are treated like strangers on the street.

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Mike Fuqua January 15, 2017 at 4:54 pm

Met Life is the bottom of the barrel when it comes to insurance . had surgery scheduled and called to make sure they had all they needed for my claim and they said they did and a agent would contact me a few days after surgery , and they did , in the middle of my post op doctors appointment . I waited a few days for them to call me back and they never did . so I called several times and finally a rude woman called me back and didn’t get any results . I’ve tried calling them to resolve this issue and they will not return any of my calls , I wish someone was reviewing the recorded line so Met Life could see how they treat there customers , but I don’t think they care . they seem rude and unprofessional . I would not recommend them to anyone . and will consider dropping them after this is over . I don’t like paying someone to be rude or to not get the service I’m paying for . and I don’t know why I wrote this down because nobody will follow up on this because they careless about there customers . that’s sad Met Life you should be ashamed to call your company insurance , its pure aggravation is what your company is

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Cindy Martin December 14, 2016 at 6:33 pm

In July my husband had an altercation with another car which resulted in absolutely no damage to either car. The police were called because the other individual was clearly looking for the fight. The police officer who arrived, also noted on the exchange of information that he collected, that there was no damage. Because no damage was caused, we did not file a claim. Approximately two days later I receive a call from a claims adjuster advising that the other driver had called them to file a claim. I explained there was no damage which is why we did not act. The claims adjuster spoke with my husband and advised my husband that he had done some investigation already and found that this individual had numerous claims on his record so anticipated this claim was probably fraudulent. No one came out to check our car and weeks went by when we didn’t hear a word. Finally I called to get a status and was told by the claims adjuster that Metlife was going to go ahead and pay the claim. I asked for what and he said, “just a scratch, don’t worry it won’t affect your insurance”. While my personal ethics had a serious problem with paying someone for lying, if it wasn’t going to affect us and Metlife wanted to write the check to make it go away, so be it. So now we have received our declaration page for our renewal and my the premium on my husbands car is being increased 6 TIMES what we are currently paying. Yes, he unfortunately had another fender bender a few months ago, so two strikes against him caused an increase but seriously……6 TIMES?????? And why are there 2 strikes? We were told the first one wouldn’t affect us. Now I can’t get anyone to respond to my emails or call me back. I spoke with the adjusters supervisor and he was useless. I asked for his manager, who he transferred me to and left a voicemail. I asked for his email address and was refused to be given that information, being told that “they prefer to speak on the phone”. Yeah of course they do because then they can say what they want and not be held accountable. This is completely unacceptable. We are a modest family working to just make ends meet. We can’t afford to pay 6 TIMES more for auto insurance. It is not ok that MetLife did not have our back. I want someone with some authority to get back to me and resolve this mess that MetLife created.

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sam dordoni November 21, 2016 at 9:34 am

I’ve been getting calls from concerned individuals that I’m going to be sued by metlife for having their name at the top of one of my prototypes. look at it then you tell me by phone or email. the picture is on facebook GravTran R&D

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Carol Holihan November 15, 2016 at 9:04 am

Bought a home in another state and used MetLife for home owners coverage. Received the insurance declaration which states we were being surcharged 15% for filing a claim in 2014. Let me see, we have to have this coverage, I paid the premium entirely for the year, filed a claim which cost me $1000 out of my pocket and MetLife now charges me 15% more for using the coverage I have to have? Really? I am disgusted with this organization. They also tried to charge me a fee for cancelling automobile insurance in one state while I moved to another state.

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Sheri Rosenberg November 2, 2016 at 11:51 am

To Steve Kandarian, I have spent the last tow days on the phone and emailing various customer service reps. All have been unable to resolve my question that resulted in a serious problem in your company.

I called to check on a payment for my husbands life insurance policy. A check had been mailed 2 weeks ago and had not cleared my bank. I gave the policy number and all of his information to countless people all who came back with the same answer..WE CANNOT FIND THE POLICY….REALLY….I was told there was NO record under the policy number. This is a 40 year old policy that we get bills for every 3 months and send checks that are cashed and no one can find his policy. And are sent to the same address for the last 17 years.

Thank G-d my husband is well and I was not calling to get his benefits. BUT, what if I was. I was told to fill out a tracer request. I have no Idea who sold him the police or when. Then I was told it could take 3 weeks to get an answer. Again, if I needed the money I would be really stuck.

I can not understand how I get bills for a policy, put the number on my checks have them deposited and when I call to ask a question NO ONE can fine the policy.

PLEASE explain

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Sheri Rosenberg November 3, 2016 at 12:28 pm

Two days and no response. Why am I not Suprised

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Sheri Rosenberg November 9, 2016 at 11:03 am

One week and still no reply

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Steven Frederick August 23, 2016 at 5:18 pm

I have been trying to resolve an issue with Metlife regarding the payment of our dental claims. Over a 100 claims have been stalled regarding Dr. information or business information. Please have someone from network development dept. or provider services dept. contact me. I have been told numerous times there is no direct line to these offices and they can only be reached by fax. Bull. If we do not receive a response, we will be contacting an insurance investigator and filing a grievance. Let us see if you care about your subscribers who have not been paid.

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J. F. Manix June 18, 2016 at 4:55 pm

Your PR Dept. needs to step up. Watching U.S.Open. Your blimp looks shabbie, stained. Needs a wash job. New skin. Cosmetically inferior. Whatever. Poorly maintained symbol for MetLife. JFM

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C. Malone May 2, 2016 at 3:19 am

Got a EOB on dental claim from early Feb that was obviously in error. Called and thought was to be corrected. Recently got follow up letter. Situation now worse as nobody there has any common sense and impossible to talk with. Will cancel policy soon if necessary.

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Calvin April 5, 2016 at 8:06 pm

On April 5, 2016 I was on the phone with a MetLife Representative (Walter) in Columbia, SC that very rude and had piss poor customer service. He would cut me off as I was speaking telling me what he wanted me to have and not listing to what I wanted. It even came to the point with him actually hanging up on me.

This rep has no tact or respect when talking to customers. I will never purchase any kind of insurance from them. But, I will be reaching out to MetLife’s cooperate office to file a complaint and if that doesn’t work, I will file a BBB complaint.

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Nita April 4, 2016 at 1:56 pm

I was going to get some life insurance and maybe home or auto through Metlife I’m having such a hard tune with them with my annuity I’m not so sure. I’ve had paperwork faxed to them twice since March 24 and still they are saying it hasn’t been received. Thus is holding me up from reopening my first business and getting my second business up and running. Its a shame too because we had a snow storm last night and I would’ve made a killing! So disappointed right now. Guess I’ll have to get that fax sent over yet again while I watch other people get the money I could’ve been making.

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ELEANOR H FISH March 21, 2016 at 7:36 pm

SO SORRY THAT THIS WILLNOT BE A COMMENT OF PLEASURE ON MY END AND YOURS. I HAVE FOR THE THIRD TIME BEEN CALLED BY YOUR HEALTHCARE NATIONAL ABOUT THEIR INABILITY TO RECEIVE PREMIUM FROM AN AUTOMATIC WITHDRAWAL SOURCE CARD. TWO MONTS AGO UPDATE INFORMATION WAS GIVEN TO A GENTLEMAN FOR COVERAGE OF DENTAL INSURANCE. HE REASSURED ME HE UPDATED ALL INFORMATION AND THAT EVERYTHING WENT THROUGH. WELL APPARENTLY HE DID NOT TRANSCRIBE THE RIGHT INFORMATION ON TO MY ACCOUNT. I DO NOT KNOW WHOSE ACCOUNT HE PUT IT ON. I WOULD APPRECIATE THAT THISISSUE BE INVESTIGATED. THE CARD HAS HAD NO PROBLEM WITH ANOTHER BUSINESS WHERE THE MONEY IS SITTING. GET THE RIGHT INFORMATION AND YOU WILL GET THE NEEDED AMOUNT AND I WILL NOT LOOSE MY COVERAGE BECAUSE OF YOUR ERRORS. I CALLED REBECCA AT NATIONAL HEALTHCARE TODAY AT1 800396 XXXX AND EXTENSION 3136. PLEASE CLEAR THIS MATTER AND CALL MY POWER OF ATTORNEY TERESA MARIE DION AT 210 740 XXXX TOMORROW MARCH 22, 2016 ABOUT NOON CENTRAL TIME AND SHE WILL VERIFY THE INFORMATION THAT THE GENTLEMAN DID NOT RECORD. I NEED TO KEEP THIS DENTAL INSURANCE AND NOT LOSE IT. I THANK GOD FOR HAVING IT. I PRAY I AM IN THE GRACE PERIOD TO SAVE IT. AFTER INVESTIGATING THIS ISSUE, PLEASE CALL AND LEAVE A MESSAGE ON MY HOUSE PHONE AT 210 423 XXXX. MY ADDRESS IS SAN ANTONIO, TEXAS 78228. IT MY BEHOVE SOMEONE TO SEND ME A MONTHLY BILL AND I WILL PAY IT THROUGH SNAIL MAIL AND SUCH INCONVENIENCES CAN BE AVOIDED IN THIS INCONVENIENT TECHNOLOGICAL AGE. I APPRECIATE AND RESPECT THE REPRESENTATIVE WHO SOLD ME THIS INSURANCE. HER ACTION SAVED MY LIFE AND I WANT TO HOLD ONTO THIS COVERAGE. I AM A 76 YEAR OLD TO BE SENIOR AND DENTAL COVERAGE IS VALUABLE. I HAVE TOLD OTHERS ABOUT YOU. PLEASE PUT IMMEDIATE ATTENTION ON THIS MATTER SO I CAN SED BRI DENT THIS WEEK. GOD BLESS YOU FOR YOUR ATTENTION TO THIS MATTER. SHALOM AGAPE RESPECT ELEANOR H FISH. AGAIN MY TELEPHONE IS 210 433 XXXX AND MY POA TERESA MARIE DION IS 210 740 XXXX. LEAVE A MESSAGE AND SHE WILL CONTACT YOU IF NEED BE. THIS IS CRITICAL. since i am blind major impaired vision, the email belongs to my poa.

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Gustavo Soto March 12, 2016 at 12:40 am

I have been dealing with MetLife short term disability, and it has been the worse experience of my life. My GP and Specialist Dr have decided I should be out of work and gave a return to work date. MetLife has not paid me in over a month stating they are investigating the case. What is there to investigate!? You have M.D.’s telling you I am unable to perform my work duties until a specific date and to add insult to injury, they are adding anxiety and stress during a time I should be recovering before going back to work , by not paying me and now all my bills are behind and I can’t afford basic living expenses while they take their time investigating. In addition, they say it can take 45 days to reach a desicion, but in the event they cannot, they are entitled to an additional 45 days. What I’m I paying this policy for? For MetLife, just like many other companies, their customers are not important. They’re quick to take your money, but when they have to pay for a claim covered under the benefit you’ve been paying for, it’s like pulling teeth. They make it really hard! I would never recommend anyone to do business with them.

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Kazi Md. Faisal March 2, 2016 at 11:42 pm

I am not getting satisfactory customer service from your local office in Bangladesh. My policy number# 2660595

Name:Kazi Md. Faisal

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Bambi Berdan January 27, 2016 at 11:13 am

This is the worst company to deal with! I took over as payor of my finances Life Policy. Our agent came to our house back in Nov 2015 to have me sign the forms for a MONTHLY withdraw starting in Dec. Nothing came out of my account so we contacted our agent and got nowhere. Mind you I have now signed 2 forms stating they are allowed to take a monthly amount of around $53 out of my account on the 15th of each month. I was then told it was going to start Feb 15, 2016. On Jan 19, 2016 MetLife decided to take $639 out of my account without permission!! It’s been a week since I notified them and I still haven’t gotten a refund. Here I am a week later with $0 due to their illegal error. I have also submitted my bank statement to my agent & Midas the company that processes payment. I keep being told it takes 30 days to get my money back. This is unacceptable!!! I have provided proof it’s cleared my bank, you illegally took a huge amount of money out of my account without my permission and now I’m being told it could take 30 days to get it back. I don’t recommend this company to ANYONE unless you want them to take whatever amount of money out of you account without permission.

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William Cory Glunt September 16, 2015 at 10:35 am

On 8/11 i opened a claim for an auto accident that i was in. I made sure to tell Metlife this is accident coverage through my employer. Provided all that was requested from when my wife would call in because not once did Metlife call me with and update to the status. Finally, after a final call to Metlife on 8/24 i was told my claim was denied because i did not have disability coverage. So even after i made sure to state that i had accident the employee still went a head and opened a disablity claim. NOT ONE TIME WAS I CALLED. So, once again i opened another claim- for accident coverage. I provided all the required documentation only to find out my claim was once again denied on 9/11. Again, NOT ONE TIME WAS I CALLED. Danette Scott denied my claim stating it was an alcohol involved accident. That is false! I provided toxicology reports showing alcohol levels of .07. The legal limit is .08. So of course I had to send an appeal letter providing all of the documents that I already provided. It has been over a month, still no phone call. I am hiring an attorney as my next step for the negligence that Metlife has shown through this whole process.

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Tamara myrick October 1, 2014 at 4:14 pm

I went for a cleaning in September, supposedly covered at a 100%. Now I owe for the dentist looking in my mouth to check to see that my teeth are healthy. What a scam ! How do you get your teeth cleaned without opening your mouth?

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marita desimone August 12, 2014 at 5:57 pm

Am going thru a divorce and need to supoena payroll records and expense sheet from a former employee of Met Life,

Where would I have my lawyer send the supoena to?
Thank you
marita DeSimone

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C Stephen Lawrence April 7, 2014 at 2:54 pm

I have called 1-800-756-0124 numerous times and always get your automated system which will not let me speak to a service representative. It says press “0” for a service representative and, when I do, it says it doesn’t understand my request and hangs up.
How do you get to speak to a human being about one’s policy?

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Cheri Johnson March 25, 2014 at 6:21 pm

I have been trying for a month to get a verification letter sent to me an I couldn’t get it custom my address was wrong… I call to make it right…an need the verification letter fax to me. They still did do it, I am going to be homeless if I don’t get the letter

IN try ed calling corporate about could never get them only a call center an they where help less to . I’m getting a lawyer for my own money.

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Melvin S. Rosh March 10, 2014 at 3:54 pm

On March 10 2014- I tried to contact the Universal Life Insurance department with the simple request of asking the correct address to send the premium. All telephone numbers appear not to be working. I was informed that all numbers were “down”. Please advise.

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