Mediacom Cable Corporate Office - Corporate Offices & Headquarters

Mediacom Cable Corporate Office

How would you rate your experience with Mediacom Cable ?

[Total: 18    Average: 1.2/5]

Mediacom Cable Corporate Office Address

Mediacom Communications Corporation
One Mediacom Way
Mediacom Park, New York 10918

Contact Mediacom Cable

Phone Number: (877) 847-6221
Fax Number: (845) 698-4069
Website: https://mediacomcable.com/site/index.html#&panel1-1
Email: Email Mediacom Cable

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Rocco B. Commisso
CFO: Mark E. Stephan
COO: John G. Pascarelli

Mediacom Cable History

Mediacom Cable was founded by Seth Miller in 1995. The company provides internet service, cable television, and telephone service to 23 states. The company was previously publicly traded, but became a privately owned company in March of 2011.

The company is the 8th largest provider of cable television services in the US. The FCC ranked Mediacom one of the top 4 internet service providers who actually delivers the internet speeds that customers pay for in 2012. However, that same year, a survey done by Consumer Reports lists Mediacom as one of the worst cable providers in the nation. This, according to a survey of 50,000 persons.

Mediacom Cable has approximately 4,500 full time employees and annual revenue in 2009 of $1.460 billion.

{ 16 comments… read them below or add one }

Meghan December 7, 2017 at 1:16 am

BEYOND FURIOUS!!!!!!! Just had your Very Experienced Tech out here earlier today…He was in contact with Supervisor…Told another person had the same problems we are having..OKAY ENOUGH IS ENOUGH!!!! Again Can barely use the phone was not heard when I called in…The phone so crackling…TV is still TOTALY TILED OUT…Internet paying for HIGHSPEED and we are on Dial Up Speed again…Our Highspeed…29 Ping..7.72 Download 6.04 Upload….Why and When is something going to be done…I am still waiting for the TECH to call me back to see if I can receive any calls and that has been almost 15 minutes now…We have been given so many excuses as to why our service is so bad only why is it that it can not be addressed to a final repair…The Tech that was here is Excellent…His Boss is Excellent and his Boss well I will have to call him now and this is just not suppose to happen…No it is not of the Tech on site fault at all..Have to pay a bill and have the lousy service…Yes FURIOUS and have every right to be…

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Judy Higgins November 15, 2017 at 8:28 pm

Have been without cable since BEFORE 10 A.M.. Fiber optic cable was cut somewhere between Jefferson City, Mo and Holt Summit ,Mo. Recording saying they were aware and service would be restored by 6:30 pm. Is now 7:30 pm and still no cable. The equipment is terrible. I signed up for your Extreme Package and the price I pay is HIGHER than what I was quoted. Hoping your company will ADJUST my bill next month or I will be switching to CenturyLink, This is a constant problem with Mediacom service!

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David November 9, 2017 at 8:16 pm

Man called me about a scheduled service appointment and wanted to give me a hard time about a channel in the TiVo guide that had the wrong information. I had called about this three different times had two technicians to my house for a problem that they could not solve when all they had to do was call TiVo and tell them to get proper information in right place in the guide for that particular Channel there was no need of this person trying to give me a hard time I’ve only had this series back in my house 3 months and it is a constant problem. Service is poor and sometimes people on the other end of the phone want to give you a hard time which there is no need of at all. People at call center need to get themselves together

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Tracie Blake October 23, 2017 at 10:18 pm

Mediacom is the worst cable and internet provider I ever dealt with. Customer service is the worst. Been over a week without cable and internet. Now they want to reschedule over a week from now. That’s bullcrap.

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Denise Ostrom October 17, 2017 at 3:04 pm

Mediacom Internet service has sucked on my street for years!.. I’m sick of paying for crap I don’t need because ya’ll want to bundle s**t I don’t want.. Then you wanna offer me a phone.. At a discount price for a limited time period.. Why IN the hell would I want your phone services when you can’t even keep my internet going??. I’ve complained several, SEVERAL times and sure enough, after a week you send a tech… Sadly enough over the years I’m still complaining and waiting for techs… What is the damn problem? I pay out the a** for my internet and expect it to work.. Your small bill credits aren’t worth the damn aggrevation… My income is under 12,000 a year.. This sad s**t costs me 142.00 a month .. PLEASE GET MY S**T FIXED, ONCE AND FOR ALL!!.

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Linda Darrah October 12, 2017 at 8:11 pm

We bought our home last October and chose to bundle landlines, internet, and cable television. These services have not consistently worked for the past year. Record keeping locally is so poor that there are few records of all of the calls made here. We have had technicians come 3 times with no idea of why they were there–and forget having whatever is needed to fix our problems. We have been given a myriad of excuses. We recently had a technician come who stated that we needed a new piece of equipment. We ordered that piece, and when it arrived we had to call for a service appt. While on the phone, the employee told my husband that he could “talk” him through hooking things up. When that was finished, No tv, no internet, no landline worked. After having a fit, a tech was sent out the next day. This tech was able to get the internet on intermittently, the landlines working, and one of five televisions working. He left without remedying the problem. That is how we were left. Now we are told that someone “may” come on the 17th. This has been our situation for a year. We are, frankly, fed up with being treated as a problem client. Please help us.

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Mary September 5, 2017 at 2:49 pm

To whom it may concern,
First let me say that I am disappointed with your so called supervisors and call center staff in the regards of people and their bills. It should be easy to some degree to explain why you charge what you charge however it seems that it might be a foreign concept for some. Secondly if you can’t explain why a charge is there and why the is no reason for that charge then just say ” I am so sorry and I will take care of that.” That would be so much easier then saying I don’t know why you have that charge but I can take it off because it is such a low amount. That is just dumb on your part. I know that there are certain things you as employees have to follow but seriously do not patronize your customers cause in the long run all you are doing is pissing them off. I don’t really care about the charge its the fact that you can’t explain it to me. Now it makes me go back to the beginning of my service and see where I am being charged extra on things. Did you know that you have to pay for the “Regional Sports Network Surcharge” even if you do not want Sports channels? Just because it is apart of your bundled service. I didn’t get told about it but I have a $2.30 charge every month for it. I just think you really need to train your staff better and make sure you can explain everything for your customers. Yes, people make mistakes but since everything is going to the technology world why would there be any mistakes? Since you as a company are the leaders in the high tech world why would your systems be flawed in anyway?
Sincerely,
A very angry customer

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William September 2, 2017 at 7:18 pm

Serious issue in that your employee have been involved group stalking. Very very serious crime of the state of Iowa.
I have caught this employee targeting myself while sitting in my car. Texting their stalking group. This must be brought to attention before someone is charged. I am allowing your business to take action before law enforcement becomes involved.
Seriously

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Mary Hackett Brieschke May 31, 2017 at 11:35 am

Dear Sir;
This is in response to another “miss-communication” from your employees. I sent a complaint which was responded by Mr. Robert Parker on 28 May 2017. We were told yesterday (30 May 2017) by your people in Marion, IL that the “cable” would be installed in the conduit (which has been in use for about 15 years due to constant critter” damage) on 6 June 2017. Your people said that due to the waiting period of when the “cable was laid” that the 6th was the “THE day”. They also said the “cable was laid” on 28 May 2017. The fact is that it was laid “14 April 2017” about 4:00 pm. by one of your people and has been laying across sidewalk, fence, deck etc. (see my complaint of 28 May 2017 for details.
Now, either your employees are incompetent and/or dishonest for reasons unknown to me. This I believe constitutes “denial of service” since it is now 37 days since the “cable was laid” and causing a safety hazard as well as accessible to our local “critters”.

My account Nr. 838 362 101 002 400 1, located at , Carterville, IL 62918

Anxiously awaiting your considered response as to your employee’s ineptitude and what you are going to do about this long standing situation.
P.S. – it should take about 10 minutes maximum to thread the new cable through the conduit and make the connection. But this seems too much to ask of your employees ! YES ?
Mary Hackett Brieschke

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Eva February 5, 2017 at 9:46 pm

I see I’m not the only one with a bad experience with Mediacom. My order was installed November 2.2016. However my outside box on the street was broken so they hooked me up at my neighbors three doors down. It was to be corrected in 5-7 work days! The cables run all around the Cul de sac and across several drive ways. Now I have another cable in my yard and the box at my neighbors is open and the cable hook ups exposed to the elements. This is a safety Hazzard and I let the Representative know.
The maintenance crew has been here at least 10 ! Times the look and leave or tell me when I come out they don’t fix that!!! If you don’t have the crews to correct this then you don’t need to be in business. I acre with the above statement worst service ever !!!

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Cindy Ray May 30, 2017 at 6:10 pm

I have had Mediacom technicians out here 3 weeks and being two weeks ago they come back a week later they came back another week later now they’re telling me that I won’t have cable for another week Mediacom is the worst cable in this city they think that there is not other cable companies every time I call the first thing they say is I do you want to make a payment account is always paid in full I’m sick and tired of Mediacom they’re just a bunch of jerks and when you call Mediacom they send you to Malaysia where nobody knows nothing about this country all they can do is look at a screen and tell you what the screen says a bunch of blame idiots

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Andrew Denavich January 31, 2017 at 3:27 pm

I ordered cable in dec. They said I would be connected on feb. 4th. That they would send the boxes I needed in the mail for the tech to hook up. For my t.v.s and internet. Tech came opened the boxes they sent all modems. Instead of t.v. boxes and modems. I still paid the wet they asked for and the cable lady the tech talked to said she was sorry and would send the right boxes and new appt. A few days later. After 4 DAYS of waiting. I went to local office. I wasn’t even on list. So they again made an oppointment for jan.19th or 20th. In the meantime they sent me a bill for 16.92. After I allready paid the 225.00 on the 4th. For cable I didn’t have the boxes for or could watch on three tv.s. I showed the lady at the office. She said she was sorry for the inconvience. That she would get rid of the 16.92 Bill and credit some other money to the next bill for the tv.s. I didn’t have hooked up yet. The day they were supposed to hook up the right boxes. Tech said they didn’t send right modem for the tivo. Also couldn’t get the system to work. Made new appt. For the 23rd. Of Feb to fix it. Finally got whole system in. Now just got a bill not only did they not credit me for anything . They also said I still owed past due of 16.92 I called the billing office. She didn’t care because she said it wasn’t in the computer. What’s going on here? I asked for corporate office number. She said I’ll get a supervisor. Then said I’ll have one call you. Nothing. Plusses they left all my wires hanging in the basement and my ceiling tiles down. Can they do that. Also charge for service you didn’t even get. Need an answer please.

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Alma January 13, 2017 at 7:34 pm

Goodevening,
On January 2nd I called and ordered new service wifi,cable and home phone. Since I’ve just moved to Georgia.The repesenative said that the next available appointment would be January 13th which I thought was a bit far out, but okay since there is nothing I can do about the scheduling. She also said that the tech would be here between 1 and 5pm. Forward to today January 13th. I’ve been home all day waiting for the tech. The kids get home at 4:15 asking about the wifi since they have homework and need the Internet to do research. I tell them he has until 5 so he’ll be here soon. 5pm comes. The kids are watching the clock. They say its 5pm. I tell them I’ll give him 15 minutes then I will call Mediacom. At 5:11p.m. I receive a call from Mediacom. I answer the phone. The recording tells me to please hold while they connect me to a tech. While on hold there are 2 beeps. I think I’m being connected to the tech. I look at my phone to see how long I’ve been waiting. I see a missed call from Mediacom which I thought was weird because I was still on hold for the tech. I realized they left a voicemail which I didn’t want to check at first because I was still on hold waiting to connect with the tech. After a couple of more minutes on hold waiting for the tech I said to myself ” let me check this vm. I’ve been hold waiting what like seemed forever”. It turns out to be another automated message telling me since I wasn’t home they may need to reschedule. I’m thinking what the heck. How is that possible when I was waiting on hold for a tech this whole time. I quickly call customer service and explained to them what had happened. The representative places me on hold to call a tech. She comes back and says since I didn’t answer the call the tech moved on to the next appointment. How could this be I when I has on hold waiting to be connected to the tech the first time they called. Now the representative is telling me they have to reschedule the appointment until the 24th which is crazy. My kids rely on the Internet to do home work and are cell phone data is slowing down and they can only do so much on it. According to my call log. Not even 10 minutes had gone by from the time I answered the first call and waited on hold to the time I called customer service. It hadn’t even been 15 minutes since the representative contacted the tech. It makes me think he originally forgot about me and had already went to the next appointment. After of all the years of having cable and being married to an xfinity contractor. I find this experience very upsetting. At this point I’m considering seeing what other options are available for me as far as wifi, cable and maybe even satellite. I just thought I would share my unpleasant experience as a first time customer or at least trying to be a customer. Not sure if Mediacom even cares, but thank you for your time.

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Monti July 31, 2017 at 3:26 pm

I find it funny when people say that there kids cannot live with out the internet. My answer to you is tell them to get off there butts and go outside and play, or maybe read a book to find what they need for there homework. I also find it funny that on these websites nobody has anything good to say. I have been a Mediacom customer for about 15 years. I have had very few issues, and when I do Mediacom does everything in there power to get things fixed and in a timely manner. For all of you haters no company is perfect ask anybody with a different cable company and they all have issues. You have to remember you are not the only one that they service and you may just have to wait for them to get to your address to fix your problem. Which some of you may have created yourself.

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Martin October 26, 2017 at 12:09 am

I am respopnding to Monti who is singing the praises of Mediacom. I think this is simply a mediacom executive who instead of fixing these problems responds with a fake email that tells how for 15 years Mediacom has provided him xlnt service with few problems. He says that on the rare occasion that a problem happened with their service, Mediacom bent over backwards to take care of him. He also says that he disapproves of one mothers complaints that her children rely on the internet to do research for their home work and the internet is not available to them when needed. He advises that the children should shut up and go outside to play. What age is Monti from. These days, children ‘do’ rely on the internet for research. What a bunch of crap. I have had Mediacom for eight years and it has proven to be terrible service with crappy equipment and requires constant and repeated service calls just to keep it barely working. I have had eight service calls in the past 90 days and still no solutions to my crummy service. In my town, Mediacom has no competition and I don’t know anyone who doesn’t complain about the crummy service they receive from this unsoffisticated company. Fess up Monti; are you a stock holder, an exec of the company or just one of the 2% of customers that has lucked out.

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Christine Repp January 5, 2017 at 7:49 pm

I was lied to when I talk to Mediacom rep. I’m really not happy and I haven’t even had the service for a month. The customer service lady could see that Mediacom made the mistake but yet, she wouldn’t do anything to resolve the issue.

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