McAlister's Deli Corporate Office - Corporate Office HQ

McAlister’s Deli Corporate Office

How would you rate your experience with McAlister's Deli ?

[Total: 26    Average: 1.8/5]

McAlister's Deli Corporate Office Address


731 South Pear Orchard RoadSuite 49
Ridgeland, Mississippi 39157

Contact McAlister's Deli

Phone Number: (601) 956-0030
Fax Number: (601) 957-0964
Website: https://www.mcalistersdeli.com/
Email: Email McAlister's Deli

McAlister's Deli Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

McAlister's Deli Executives

CEO: Carin L. Stutz
CFO: Paul MacAluso
COO: Patrick Walls

McAlister's Deli History

McAlister’s Deli was founded in 1989 in Oxford, Mississippi, by retired dentist Dr. Don Newcomb. The original restaurant was a renovated gas station. Most locations today still copy the old fashioned “gas station” look today, including black and white floor tiles, and “garage” style doors.

Today, McAlister’s Deli operates a chain of 350 mostly franchised locations in 26 states. The company offers catering services, as well as a large selection of sandwiches, salads, oversized baked potatoes, and boxed “to go” lunches. McAlister’s operates as a subsidiary of Focus Brands.

The company has received several awards, including Best Franchise Deal in 2014 by QSR, being listed in FastCasual’s list of Top 100 Movers and Shakers in 2013, as well as being named Top Casual Fast Food award in both 2013 and 2014.

McAlister's Deli FAQs

Question 1: What is the phone number for McAlister's Deli?
Answer 1: The phone number for McAlister's Deli is (601) 956-0030.

Question 2: Who is the CEO of McAlister's Deli?
Answer 2: The CEO of McAlister's Deli is Carin L. Stutz.

Question 3: Who founded McAlister's Deli?
Answer 3: McAlister's Deli was founded by in .

{ 22 comments… read them below or add one }

dave December 4, 2019 at 10:23 pm

I went to McAlister’s in Temple TX this evening for diner. I ordered the Black Angus spud with extra gravy. I was told it only came with whatever they called it. I ordered no onions. My wife ordered a BOWL of Cheddar soup. She got a bowl with aproximently, 5/8 in of soup in the bottom of the bowl and one package of 2 crackers. I have a picture of this serving which I would gladly send to anyone that would like to see it. My $8.49 spuds came dry with covering of red onions. when I asked for more juice I was told there is an additional charge. I find that this unit is a very good example of a BAD example. One couple left without eating the service was so bad. Maybe one of your VIPs should go by incognito and enjoy the occasion. We enjoyed all we can stand.

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Ronnie December 2, 2019 at 9:10 pm

I just called McAlister’s to inquire about the new tumblers that come out today, Cyber Monday & the price is $100.00 friggin greenbacks…are you kidding me? Even though it comes with free tea for a year i’d have to drink a ton of tea to justify the cost. I imagine they won’t be selling many of these at this price. Come on McAlister’s you can do better than that. If nothing else just sell the tumbler by itself with no tea for a year. A HUNDRED DOLLARS…I STILL CAN’T GET OVER THAT.

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Ken November 9, 2019 at 10:39 am

My fiance and I met 2 friends at the Bartlett Tn location on 11/8/19 around 7pm, as we walked up and ordered our meals and 2 Arnold Palmers to drink the female cashier was extremely rude and had no idea what that drink was, as we tried to explain it to her the attitude we received was even worse. The order was taken wrong even though we had to say 2 times. No one was wearing hair nets, not even the food handlers in the back. No gloves or anything for food safety. After we received our food the order was wrong and again really bad attitudes when asked for the correct order. after finally getting the correct turkey melt we found a large sharp piece of plastic in the salad and the plates were extremely dirty and filthy. Bad, bad service and food all around. This location and its quality has degraded over the last 2 years. We will never go back and after posting pics on social media and local sites the response has been overwhelmingly bad. I never new so many people had horrible experiences at this location. I truly cannot se how it is still open.

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Kat October 13, 2019 at 1:53 am

On October 3, my son and I decided to go to McAlister’s, a new restaurant in the area. We walked in looked at the menu, made our choices and walked up to the counter to be serviced. The first thing I noticed was the servers had no hair restraints or nets on. I asked for a chicken salad sandwich, and was told immediately they were out of that item, which I found interesting, and decided on the McAlister Club with a fruit bowl as did my son.
We received the food rather promptly, and started eating. I took one bite from one quarter of my sandwich and realized it had honey mustard on it. Being allergic to honey I took off the part of the sandwich that had it on it, and continued to eat the remaining and the next quarter. The next thing I realize is there is a hair in my mouth, so I slowly pull it out, and I see it is still sticking out of the sandwich, so I laid it down and got a little nauseated feeling. I pointed it out to my son, and he said, let’s just finish our fruit and leave. So, I started eating the fruit, I ate a few blueberries, and then forked a strawberry and was about to eat it when I saw a black spot. Thinking it was just a leaf, I tried to knock it off to only discover it was MOLD. So I pushed it off and forked a piece of Honeydew Melon. I put it in my mouth to find it very slimy, so I spit it out. This is when I said this is horrible food to be a brand new restaurant and we need to let them know. So my son picked up the tray and carried it to the front to chat with the manager as I followed.
Mr. Jeff Holden came to the front, and we told him of the issues we were having. He said he was sorry about everything, and offered to “comp” our whole meal. So we said okay. He took our receipt and kept apologizing and saying he would complete the credit transaction at the time of close that night. We did not think anything else about it, and went home hungry.
On October 9, 2019, 6 days after being at McAlister’s, that afternoon I was paying bills and checked to see if the credit had hit my account from McAlister’s, but it had not. So, I looked up the phone number and called McAlister’s at 5:53 pm and asked for the manager. I told the person that answered my name and she put me on hold. I held on the phone until 6:05 pm waiting for him to come to the phone. After approx 10 minutes I hung up. At 7:29 pm, Jeff Holden called me back. I was in dispose and unable to grab the phone. I noticed he left a message, (and it is still on my phone) so I called him back at 7:49 pm. When we finally connected, I told him I had checked my statement for the credit and it had not hit, so I was checking to see if he had forgotten to complete the transaction. He said, he had not been able to process the transaction without the credit card, and that we needed to return to the restaurant to bring him my credit card or I needed to give my credit card number to him over the phone in order for the credit to be processed. This was a totally different response to what he told us the night we were at the restaurant. While we were standing in the restaurant on 10/3, chatting with Mr. Holden, we asked him to credit our card while we were still there. He was apologizing for the issues, saying he realized they had many problems because they were a new restaurant and they were working out the kinks daily. He took our receipt, and told us he would NOT need the card to credit us back, “all he needed was our receipt” and that he would credit it back to my card via the number on the receipt that evening when they closed. So, I DO NOT have the receipt. He does or did. This will never happen to us again. If there is an issue, we will take a copy of the receipt before we give it to anyone. I was not feeling well the night I called, and told him I could not come into the restaurant, as I was having stomach issues. He then said I could give him the credit card number over the phone. Now days, I do not just freely give out my credit card number to just anyone, like we have been instructed many times due to fraud.
I think McAlister’s needs to train your managers on how to handle this type of situation and they should be able to credit back a meal if there is an issue at the time the issue takes place. It will be a long time if ever that we go back to this place and I hate it because I was so looking forward to a new place to go to and grab a sandwich or salad.. $19.78 doesn’t sound like much but if the food is a health hazard, then it is a lot of money if you get food poisoning or hepatitis!

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Phil Carter July 13, 2019 at 11:03 pm

What happened to the tuna salad croissant? Most the time when I go to McAlister’s I get the tuna croissant. Yesterday at the Kokomo, Indiana, McAlisters I was told that they didn’t have them anymore. I guess I won’t be visiting McAlisters near as much in the future. Also what’s up with the rewards app. Everytime I go to get a rewards it says, “None Available”. Not even a cookie.

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gerry July 1, 2019 at 4:01 pm

this message is to the management team that oversees Bridgeton, Mo. and other local McAlisters. My wife and I have been a fan of yours since you came to town. We typically eat their once, sometimes two times a week. We live in Bridgeton. I took the family there about a week ago in the early evening and was surprised at the wait for our meal. they had been out of our regular items and we had to change our selection, no problem, but I asked the manager, a 30ish average build and weight base ball hat and a beard about the lack of items and he responded that was just the way it is. We ate our meal and left with no further contact from anyone. Last night my family, four, wanted to eat there, I was reluctant but gave in. As we stood waiting our turn to order a lady walked in went straight to the counter and ordered from a young employee who had seen that we were waiting! We tried to place our order next and on almost everything we ordered there was some item that was ” we are out of” to the point that we asked if they could substitute, the person taking our order said she believed so but then the manager overheard and replied for a additional Dollar Only ! quite rudely. After about 20 minutes waiting at the table they finally brought the order, several items were missing that they also said as they put it on the table, they were out of them aaalso!!!. I’d had enough by then and told them that we were leaving and wanted my money returned. After a few minutes and the manager yelling from the kitchen area the young man who took the order before us, brought the money and slapped it down on the table with a half-hearted SORRY. As we walked out to my truck we clearly heard the Manager say ” I don’t care if they are walking out!!! I am hoping that your team will very quickly correct this situation so we can feel comfortable going to McAlisters again or we will not choose your restaurant again and will certainly share our experience due too your Manager and his level of concern for customer satisfaction.

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Becky April 20, 2019 at 8:09 pm

My experience at the McAlister’s on Stone Drive in Kingsport was disappointing to say the least. Just popped in for a piece of carrot cake to go, but it so dumbfounded the ignorant guy in the back that he had to hand the to go box and the open cake through the window to a girl up front with loose messy hair and long gross nails to box it. I can see why this location is always empty!

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Barbara April 17, 2019 at 4:23 pm

I visited the McAllister Deli in Clinton, MS today on Highway 80 and my experience was horrible! I came in the store really early to heat the lunch crowd (10:38 am). I ordered the chose 2 and a cup of soup. My table number was 60. My good was placed in the window at 11:01 am. The food sit there for approximately 7 minutes until I finally got up and went to the counter to ask for it. The girl just passed it to me and the manager (I assume wearing an orange shirt) working in the back cooking asked her “why are you passing her the food”. I politely stated because it’s been sitting her a long time and I’m hungry. Once I sit down the food was barely warm. I was too frustrated to eat it. I paid $15 for my lunch. What a waste!! I won’t be returning!

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Kathy Teynolds April 6, 2019 at 3:23 pm

I was so happy to start having a restaurant that had
Gluten free bread very important! The McAllisters in Madison, Ms is the worst one I have ever been to.
I go there frequently because of a Gluten free menu
Today they sent me home with a wheat club and
They said it was not their fault because they only do what the call center said. Gluten free bread was
Said twice in the conversation. Last week end my family went people were leaving because their
Orders not coming out asking for their money nb back. Today at 1:19 they were out of Mac and Cheese. A little girl crying and mother had to take her out side. Last Sunday a man literally cussed
And said give him his cash back and he was leaving. They got his meal right out . Four people in his party! They returned his money and gave him all of the table free food. There is very poor management. No organization and waiters could care less! I took my food back today and she said she would run my card back through and let her know if it was not credited in 48 hours! Somebody needs to get down here and figure this out! When Newk’s gets to town this will be a 2nd option. I
Go to other McAlliisters and Never like this! People are all complaining but I just keep going for the bread! Sorry I can not say one positive place about this place except it has gluten bread!

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Jeanne Bertoia March 16, 2019 at 12:55 pm

To start off i eat at McAlisters often and sometimes i receive rewards and sometimes i dont get any in months. I wish there was a program that you could scan your card or phone to earn points for a discount or a free item. I am not sure how you even track how many times a person eats at your restaurants. I think you would get more customers if this was in place. Also the tea card was a nice feature and loved it, but now you took that away. When you go into the restaurants no one can ever tell you what the rewards program is about, they dont understand it either, but they always ask are you a rewards customer. When i ask how does help me and they say they dont teally know. You have a great restaurant and quality food, but all customers would like a little appreciate. Thank you, Jeanne Bertoia -Cincinnati, OH

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Warren Jerome Anderson February 16, 2019 at 8:42 pm

My daughter started her first ever job at mcalister’s she have a bank account so she wanted a direct deposit, the first 2 weeks her direct deposit was not set up but they had a paper check and that was ok,but we had to go to the bank to get another direct deposit slip well 2/15/19 was her pay day and not only her direct deposit wasn’t set up but she didn’t get paid and an employee named Corey told her to go to her bank so we went and the banker pulled up her account and said if the check was not to be found and she still haven’t been paid

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Warren Jerome Anderson February 16, 2019 at 8:49 pm

Need human resource phone number for the muncie Indiana store .so unprofessional and not trained in situations where they need to talk to a person and not text especially when it comes to an employee pay check she was to get paid 2/15/19 and she haven’t been paid and they can’t tell her anything

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rick bobsled April 11, 2019 at 9:23 am

maybe you should’ve had her direct deposit set up

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Clark Tucker January 7, 2019 at 4:04 pm

I frequent our local McAlisters at this location:
3200 FM 544
Ste 101
Wylie, TX 75098

The last two times I have ordered to go, both orders have had issues.

#1: I ordered a French Dip and when I got home discovered that there was no Au jus with the sandwich. I wasn’t going back.

#2: Today I ordered a chicken salad sandwich on rye bread. When I got home I had a sliced chicken sandwich and not chicken salad. Obviously the girl who took my order didnt know the menu. I didnt go back.

Right now I am pretty disappointed with McAlisters

CT

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Nervous Nelly December 30, 2018 at 7:45 pm

I am a current employee at the Bristol, Va location. I really love everything about my job, other than the Director of Training, Angel. The days that she isn’t there are wonderful, but the days she is there are awful! Usually there are at least 4 or 5 people that ask as soon as they clock in, “Does Angel work today?” As soon as she walks in the attitudes and atmosphere changes, every single time. We were having a great day today, until she came in. She barks everything, and I mean everything. She picks on every single thing. She has been so disrespectful to me and not only made me angry, but hurt my feelings many times. She talks down to the managers, as well. It is my understanding that she has a lot of personal issues going on, and won’t go into those, but doesn’t everyone? We all have good and bad days- but it is our job to put a smile on our face and be nice and respectful, not only to the customers, but our co-workers as well. There are a few of us that honestly feel like she could care less if we stay or go. We feel unappreciated, and a few people have quit because of her. (It was said that she was sent to Johnson City for almost a week, while their manager came to our store, because so many employees had quit and mentioned her as part of the reason.) Every other manager makes me feel appreciated and is patient and kind. Like I said, I really enjoy my job. It is a great place to work! We all pitch in and help our team mates and the job itself is challenging, but fun. I just wish that the “head honcho” wasn’t so rude and cold towards the employees.

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Gwyn Steers September 14, 2018 at 11:52 am

Cole they’re hiring manger gave me an unfair chance because he judged me on my appearance and objectified me by my outfit when I was in a rush to get there he made me feel uncomfortable and didn’t hire me even tho I’m over qualified. but because 1 inch of my stomach was showing through the sweater I was wearing, with intention to cover, he decided I am not fit for a position I have more than enough experience for. I was given an unfair chance by cole and although I will never want to work there again I want to let you know for other candidates, especially women, who might have to experience this crudeness

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Kelly Davison August 20, 2018 at 2:23 pm

I emailed the Ballwin,Mo. store and told the GM the awful experience I had with one of his delivery people. He called me and apologized and told me he would send me gift cards because he wanted my family to try your food chain, never had it. I have not received anything from him, not even another call or email, How Rude. I got ESP I will never try your food. So now, not only do you need to responsibility train your people or fire them. What a joke. I am a social media queen, so good luck with that.

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Kelly Davison August 20, 2018 at 2:25 pm

I don’t have ESP, LOL. I just will never try your food

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emma gonzales November 3, 2017 at 1:34 pm

Today receive email for 4.00 Club , I always use drive thru, placed order and rep never mentioned dine in only , Got to drive thru and my 4.00 price was not honored , was very disappointed , so went to Sonic instead. May be a long time before I return as a customer . Location in San Angelo, Texas North Bryant location .

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Charles August 25, 2017 at 1:28 pm

In need of a number for human resources for the northern Virginia area.

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Margie June 22, 2017 at 7:07 pm

We stopped at McAllister in midland tx, girl taking our order was very rude rolled her eyes at us. Got our food was wrong. Had attitude cause I took it back. Bathroom was horrible place was nasty.we go McAllister twice week at home. The manager was there never said a word to us. He knew what was going on.

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Jennifer Maddox May 10, 2017 at 3:18 am

Dear Management,

I’m a concerned customer and friend of a co-worker. I live in Oklahoma near Ft. Smith, Ar. I have eaten at your restaurant a few times and found the quality of the food and service good. I don’t know if that store is a franchise. The treatment of the workers is very negative. Some are scheduled few hours and then called in after not being schefiled. Employees aren’t trained and just rediculed. If employees are new to the food industry they aren’t encouraged or shown how to improve. Some employees sell drugs out the back door of the store. They are given few breaks. I worked in the food industry and have never incountered these conditions.

Thank you.
Jennifer Maddox

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